Hotel City Grand Ella

Location: Polic Station Rd, Ella, Ella, 90090, Ella, LK

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 12:00 PM - 12:00 AM

Check-out: 11:00 AM

Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free breakfast
• Full-service spa
• Express check-out
• Electric car charging station
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Express check-in/check-out
• Elevator
• ATM/banking
• Free breakfast
• Free newspapers in lobby
• Express check-out
• Full-service spa
• Smoke-free property
• Express check-in
• Tours/ticket assistance
• Snack bar/deli
• Free self parking
• Airport transportation - pickup (surcharge)
• Electric car charging station
• Free breakfast (local cuisine)
• Mosquito nets

Rooms Available

• Deluxe Double Room

  1 Double Bed

  334-sq-foot room with mountain views

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Sofa bed

  Comfort - Daily housekeeping and ceiling fan

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Private bathroom
  • Sofa bed
  • Room service (limited hours)
  • Daily housekeeping
  • Ceiling fan
  • Free WiFi
  • Rainfall showerhead
  • No rollaway/extra beds
  • No cribs (infant beds)

• Triple Room

  1 Double Bed and 1 Twin Bed

  334-sq-foot room with mountain views

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Comfort - Daily housekeeping and ceiling fan

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Private bathroom
  • Room service (limited hours)
  • Daily housekeeping
  • Ceiling fan
  • Free WiFi
  • Rainfall showerhead

Guest Reviews

• Mohamed (6/5): Hôtel qui fait l’affaire pour une nuit - Proche du centre ville et de la gare Pas de Buffet mais reste à désirer
• Kalisha (10/5): -
• Yuwain (10/5): - Staff , location , breakfast everything is the best and value for money
• Avinash Kumar (9/5): Overall nice stay - Location Nothing
• Gretter (10/5): -
• Gretter (10/5): -
• Bharat jain (7/5): Good - Room is clean but no soap at bathroom no hot water Staff is very good , in mid of Ella , Location is very good ,very helpful staff ,we are Jain not eat non veg and other roots so he provide cutlery foor make food
• Anne (8/5): -
• Munasinghe (10/5): Super stay - Enjoy stay 2 Nights Breakfast and the services fantastic and when I was breakfast I forget to ask the omelette the person without asking me he served. Great job
• Ravindran (10/5): -
• Marceak (10/5): -
• EDIRISINGHE (8/5): -
• Michelle (7/5): Pretty good - The hotel room was lovely. The breakfast was limited, the staff were not as friendly or helpful I’ve experienced in the rest of Sri Lanka.
• John (10/5): -
• Saiom (10/5): -
• Octord (10/5): -
• Octord (10/5): -
• Barbara (10/5): -
• Rose (10/5): -
• Harry (10/5): -
• Walakulu arachchi (10/5): - “I had a perfect stay. The staff were friendly, the room was clean and comfortable, and everything went smoothly.” “Everything about my stay was perfect — great service, clean rooms, and a relaxing atmosphere.”
• Ben (9/5): Great place to stay and central location -
• Norman Joel (2/5): - Just the location is prime. Rooms were not in great condition..the window and balcony door locks were broken. Also, doors had cracks at various places. Maintenance is poor...had it been a home stay or a 1* I would have given a better rating..considering it's so pricey, it wasn't worth the penny paid.
• Barbara (10/5): -
• Walakulu arachchi (10/5): - Staff very helpfully & good location 🥰
• Kelam (10/5): -
• Rotaru (8/5): - Staff cordiale e tutto ottimo
• Malkit (6/5): - Location, right in the center of all bars and restaurants. No milk for coffee Kettle lead was too short to plug into socket. Had to move to a different socket in room which could have been dangerous with hot water. TV didn't work.
• Isuru (10/5): Staff staff was very friendly and helpful. The buffet was very great ❤️ - I had an amazing holiday at this hotel. Everything was excellent.The rooms were clean and comfortable.
• Barbara (10/5): -
• Heinz (9/5): - Best value for the money... great Service, breakfast incloudet and in town Center Firm and friendly staff
• HISAMITSU (7/5): そうそう - スタッフさんや部屋の環境はとても良い 周辺の飲食店のカラオケの音が深夜まで響く環境だったのでそこはマイナス
• Yelio (10/5): -
• Harish (9/5): -
• Oksana (10/5): - Все понравилось. Удачное расположение. Вкусный и сытный завтрак
• Hannelore (5/5): - Sehr zentral gelegen, nettes Personal In die Jahre gekommen und sehr einfach ausgestattet
• Dainius (8/5): -
• Lucia (3/5): Feucht, laut, schmutzig, Schimmelpilze - Die Lage, Frühstück Schmutzig, sehr laut,
• feje (8/5): - Central beliggenhed og meget serviceminded glad personale. Ok morgenmad og rene værelser. Bad foran toilet gav våde fødder men det var til at håndtere
• BUDDHIKA (9/5): -
• Milan (9/5): Close to the city.Friendly Staff - Very close to the city center and the staff is really friendly.
• Hesha (10/5): -
• Perumal (7/5): it was good overall good hotel ..staff were helpful .good location too - room was spacious. Loved the mosquito net around the bed. location is great... close to restuarants/ATMS and shops/ .laundry and other places we needed to get sundries. it was challenging to plug the kettle on as the side table was on the opposite side with no plug points. We had to place kettle on stand we had our luggage bags on. We also feel the rooms should have a spare blanket in the event it gets cold. However we did request for one and was kindly given a blanket. Also very disappointed that the access to the TV was not possible ( not connected apparently) and the plug points are behind the bed..
• Gravy (10/5): -
• Baila (10/5): -
• Katarzyna (7/5): -
• Roland (4/5): Bad - Location TV in rooms don’t work along with Kettles, hot water sometimes not available
• Edward (8/5): A perfectly located, comfortable hotel - The hotel is in an extremely convenient location, within less than 10 minutes walk to the train station, and a mere 2 minutes walk to the main bar and restaurant street of Ella. The building itself is in a fairly good condition, the shower and toilet were clean, and the water flow reasonable. The hot water worked well. The breakfast buffet was delicious, and they also make eggs to order. The staff were extremely attentive. It was a pleasant stay overall. The insulation in the room was lacking, which wasn't a major issue because the weather was fair during our stay, but I'd imagine it'll be an issue when it's cold. There was also no fan, ac, or heaters.
• Tani (10/5): - Near to every destination we hoped to see
• Tatiana (10/5): - Отличное соотношение цена-качество. Прекрасный завтрак.
• Lhaden (5/5): - The property is in the market and food is great also the staff is very helpful and fulfilled all our requests. Old property , old interior and very few plug points . Need some serious room renovations
• BIJAY KUMAR SINGH (7/5): -
• Pia (10/5): Superb location and nice staff - We were lucky to get a room here just the day before as we checked out of another hotel before time. Very central location and still very quiet room. Nothing really.
• HM (7/5): - Great location near the main avenue of Ella Friendly and helpful staff Poor breakfast Facilities outdated Poor insulation The place has potential but there is a lot to improve
• Amar (7/5): Overall nothing worth mentioning - Location, breakfast was just ok with limited options The staff behaviour was not upto the mark, TV was non functional, amenities were not sufficient
• HM (6/5): -
• Rehana (10/5): -
• Atif (8/5): -
• Estelle (7/5): Hôtel bien - Hôtel en centre ville. Donc bien mais bruyant aussi. Douche chaude !!! Satisfaisant
• brit (7/5): 1 Nacht reicht - 500m zum Ella Bahnhof Das Hotel ist in die Jahre gekommen, war die Lage im Zentrum vor 10 Jahren noch bestens, fühlt man sich jetzt in den Abendstunden wie auf Ibizas Partymeile. Bunte Lichter, Lärm bis spät in die Nacht. Dazu nächtliches Hundegebell und im Zimmer Terrassentüren, die mit nur Lamellen ausgestattet, alles hereinlassen, was laut ist oder einen stechen will.
• Hana (10/5): -
• Romana (8/5): -
• Rui (1/5): -
• Inga (6/5): -
• Nasir (8/5): - Location and the staff There needs to be wire guaze on windows . No elevator, only stairs
• Miki (9/5): - Stuff were great
• Sashi (10/5): -
• Sabrina (5/5): Non uno dei migliori soggiorni in Sri Lanka - Posizione Stanza un po datata, la struttura avrebbe bisogno di una ristrutturazione, colazione da migliorare, prezzo un po alto per i servizi offerti
• TONG (9/5): Top séjour - Chambre spacieuse et très propre La Localisation est top, proche du centre d Ella Le personnel est adorable
• Nowa (10/5): -
• Denis O'leary (9/5): Central Ella - stayed many times, great locatoon in town. poor wi fi in many rooms die to location of router.
• Phoebe (5/5): - The location Property wasn’t clean and the breakfast included was unpleasant
• Chanaka (10/5): - Good staff service
• giuseppe (9/5): Buono per conoscere Ella - La posizione, la gentilezza dello staff Niente
• Haider (10/5): - Cleanliness, Staff response and location
• Cristina (8/5): - Ubicación perfecta, buena relación calidad-precio. Personal muy amable y resolutivo. Faltaba un poco de limpieza.
• Kapil (7/5): -
• Mihika (10/5): -
• Addi (10/5): -
• Susana (8/5): Recomendable - El colchón, la ubicación y la amabilidad del personal. No se me ocurre nada.
• Alessandro (10/5): - Comoda la posizione vicino alla stazione e ai bus che sono comodissimi per raggiungere le varie attrazioni della zona, come cascate, risaie ecc.
• Mohamed Shafrin (10/5): -
• Michael (10/5): Very helpful staff - Value for money None
• Inmaculada (8/5): Ubicación perfecta si quieres estar en el centro 😊 - La ubicación es lo mejor. La cama era muy cómoda. Te facilitan secador en recepción si lo necesitas. Me contactaron antes de llegar, genial por si tienes alguna duda. Me volvería a alojar en este hotel. Le hace falta una mano de pintura urgente .Las paredes tan sucias en las habitaciones hace que parezca que falta de limpieza. La distribución del baño un poco rara, pero el agua estaba caliente. No hay gel /champú.Solo dos pastillas de jabón . El desayuno justito.
• Ciaran (6/5): - Staff were very nice and accommodating. Room generally clean although some stains on the bed and was cold at night. Noise absolutely intolerable. There is currently construction work going on opposite the property. Not good if you are a light sleeper.
• Emanuela (5/5): Si può fare di più - Il personale sorridente I bagni e la poca manutenzione
• AYAKO (8/5): - 繁華街のなかにあり、レストランや酒屋、スーパーマーケットが近く便利でした。朝食はブュッフェで美味しかったです。 繁華街のなかにあるので夜遅くまで外が騒がしいが、旅で疲れてるのでぐっすり眠れました。シャワーは辛うじてお湯だけども、チョロチョロしか出ませんでした。
• Norbu27 (8/5): Kiváló lokáció! - Kiváló elhelyezkedés Ella központjában pár lépésre a vasútállomástól és a Chill Cafe-tól! Parkolási lehetőség! Barátságos, segítőkész személyzet! Jövünk még és hozunk vendégeket magunkkal! Trip4Fun! Kicsit hangos éjszaka!
• Norbu27 (8/5): Kiváló lokáció és ár-érték arány! - Kiváló elhelyezkedés Ella központjában pár lépésre a vasútállomástól és a Chill Cafe-tól! Parkolási lehetőség! Barátságos, segítőkész személyzet! Jövünk még és hozunk vendégeket magunkkal! Trip4Fun! Az elhelyezkedésből adódóan kicsit hangos!
• Francesca (10/5): -
• Bela (10/5): -
• Abeywickrama (3/5): -
• Ginur (10/5): -
• Deepesh (2/5): Horrible stay. Except Location nothing seems to justify the price. - Location. Overall it was a horrible stay. Except the location nothing was good. The reception, and stay rooms are on the opposite side of roads. The building had no lift, and room very HUGE in size but in pathetic conditions. The towels were torn, bathroom shower was broken. The breakfast option is a JOKE and disaster in taste. Please don't get fooled. They have 3-4 options, and some English breakfast served at table, cold omelet with cold toasted bread.
• Mohamed (10/5): -
• Boontuan (8/5): Seem ok but management of this hotel need to improve ; need cash Srilankan rupee but no small money for change ;quest MU - One staff at reception works with service mind , helpful and pay attention to everything that customer may need "Induwara Kisum" Not accept USD for payment ,need to prepare CASH and should prepare for EXACT amount to pay as hotel does't have small for change (receptionist doesn't care to manage ) but quest should do for her It's terrible !!
• Caroline (4/5): Who needs sleep anyway? - Easy walk from the train station. If you are a freelancing as banshee who is prepared to roam the land in a perpetual state of restlessness, then this could be the perfect place for you. However, if you require more than an hour’s sleep a night, you will probably want to bring your own earplugs, noise cancelling headphones, diver’s helmet and lead-lined, soundproof chamber in order to drown out the noises from the local bars and street life that go on until the wee hours and start again before dawn.
• Vetril (10/5): -
• Nitya (10/5): - Excellent service
• Tzofiya (1/5): - המלון היה רועש, אין סינון רעש מהרחוב. גם בתוך המלון היינו צריכים לבקש שקט על מנת שנוכל לישון. הצוות לא היו נעים ונחמד

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