Keles Hotel

Location: Palandoken Cad. No:4 , Rize, tr

Star Rating: 7.5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Shuttle service (additional charge)
• Concierge service
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Thermometers for guests provided by property
• Front desk (limited hours)
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Internet access
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Standard Double Room

  Offers a TV, a mini-bar and air conditioning. Private bathroom comes with a hairdryer and a shower or bath.

  Max Occupancy: 4 (2 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Satellite channels
  • Electric kettle
  • Trash cans
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Triple Room

  Offers a TV, a mini-bar and air conditioning. Private bathroom comes with a hairdryer and a shower or bath.

  Max Occupancy: 6 (3 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Satellite channels
  • Electric kettle
  • Trash cans
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Odabaşı (10/5): -
• Fawzia (5/5): - نظيف وقربه من من مول فورم الغرفه 3 اشخاص سرير لشخصين وسرير لشخص لم يكن 3 أسره والمكيف بعيد عن الأسره وضيق الغرفه ولم يكن هناك عزل للصوت خارج الغرفه والافطار محدود
• Hamza (8/5): -
• Aysel (10/5): - KeleşOtel🌟Hizmet Kusursuz🤗Bizi çok iyi karşıladılar,Gülər yüzlü güzel hizmet gördük.Makbulə xanım və Yalçın bey anne-baba sıcaklığı ,şefkatı göstərdilər😍🥰Çok güzel İnsanlar😘😘
• Nawaf (1/5): -
• Bahattin (1/5): Mein Aufenthalt war sehr schlecht.Ich war nicht zufrieden. - Die Lage war Ok aber kein eigenes Parkpatz.Wenn wir unterwegs waren haben wir kein Parkplatz gefunden. Es Es war nicht sauber die Zimmer rochen nach Schimmel.
• Bilal (10/5): -
• Koshianko (7/5): Heartfelt hospitality - The hotel showed great flexibility in opening the breakfast buffet, which was thoughtful gesture. Their homemate breads and butters were truly exceptional. Above all, the staff extended genue warmth and hospitality that made the say memorable. The hotel building feels quite dated, and I imagine it must be challenging to maintain the facilities. While this added a certain charm, it also came with noticeable limitations.
• Sultan (4/5): -
• Ahmed (7/5): -
• Malik Muhammed Abubakr (10/5): -
• Janette (4/5): - Das Personal und die Lage Sauberkeit
• MOHAMMED (8/5): - الموقع وسط السنتر والموظفين خدومين لايوجد مواقف وإنما المواقف في وسط الشارع
• EMRE (7/5): -
• Kemal (7/5): Şehir merkezinde ortalama bir konaklama… - Otel çok merkezi bir yerde, çalışanlar güler yüzlü ve kahvaltı inanılmaz zengindi bunlar güzel yanları Otelin asansörü çok dar 2 kişi ve bavullar ile binmek çok zor hale geliyor, bir otel de böyle küçük bir asansörün olması düşünülemez bence hemen değiştirilmeli. Banyo temiz değildi. Gelir gelmez duş almak istedim banyo zemininde kocaman bir tutam sarı kadın saçı vardı. Klozet falan temizlenmiş ama banyo duvarları çok pisti. Temizlik üstün körü yapılmıştı. Otel dışardan ve iç dekorasyonuyla oldukça şık duruyor o yüzden böyle bir otele yakışmadı temizlik . Temizlikçiyi acilen değiştirmeliler.
• M (8/5): Very good - The very friendly and helpfull staff. We even received a plate full of delicious watermelon and biscuits to welcome us. They drop us of at the bus station on our last day. Everythin we need for our stay. The hotel needs a little bit of tender loving care
• Brooke (10/5): My husband and I loved this hotel. The staff were so welcoming they gave us complementry watermelon on arrival. - The staff were welcoming, the room was so big and very clean. The buffet breakfast was amazing, so many options! Nothing
• Faisal (4/5): Disappointing - Staff was very nice.Price with services is good The bathroom was not clean, including the sink, which was dirty. Even the floor felt sticky
• Captain (10/5): Exceptional -
• Aljamal (5/5): Passable -
• Siarhei (10/5): Exceptional - Very friendly and helpful staff
• Mohamed (10/5): - This hotel is located in city center of Rize, walking to all the city facilities and transportation station, clean bed , pillows, toilet and room is spacious, staff are so friendly and cooperative, you will feel home immediately.
• Osama (6/5): Warm Hospitality - Keles Hotel in Rize offers a warm and welcoming experience, with an incredibly friendly staff eager to assist with transportation arrangements, making guests feel truly valued. The location is also a highlight, providing easy access to local attractions. On the downside, the elevator's capacity and age can be a challenge, and the furniture feels quite dated. Bed comfort could be improved, and the lack of toilet amenities is noticeable.
• Qoroglishvili (10/5): Exceptional -
• Andriy (2/5): - Near hotel, not have parking, they must take out in description free parking, near hotel all the time all street occupied. At room, do not have moscit nets, air condition almost not working( filter fully dirty and stuck filter). Only personal is good and breakfast. Not recommend this jotel.
• Raghad (10/5): Exceptional - Amazing staff
• Hassan (10/5): 👍🏻 -
• Mohamad (9/5): Superb - Staff very friendly. Location perfect . Breakfast tasty Furniture have to renewed
• Shafa (10/5): Exceptional -
• Hyungshin (3/5): Kind staff and good location but not good condition. - Kind stafg Cleaning, non preparedness of amenities, not working door lock.
• Abdullah (9/5): Great value for price - Location was great… room was very spacious… staff very kind… great variety for breakfast… Excellent value for price… definitely coming again Wifi was not working well
• Abdulvahap (6/5): - Odalar temiz ve düzgündü. Kahvaltı yetersizdi.
• Ahmed (10/5): Exceptional - The stuffs were very helpful
• Anwar (9/5): I will definitely visit them again.. My family and I were very happy.. ☺️ - The staff at the reception and in the restaurant were so good and room and toilet were exceptional. We found them there for us to park the car.. Loved them how helpful they were. We also love the location in the middle of the city and near by all the restaurants and shops and supermarkets. Some mosquitos were found and most properly because we opened the windows at the first beginning then we closed them and used AC and killed all the insects ourself.
• Ali (8/5): Was good - The place was nice, the room was big and clean The people who work there were super helpful specially Jittin Maqbool at the breakfast place he was super helpful and nice , friendly with kids . And Having un Arabic speakers at the front desk was so helpful and she was nice and kind
• Salih (10/5): A convenient and feasible hotel that I stay in every year - 1 -location 2- Staff 3-Breakfast 4-Room size The lift is old and small
• Levan (6/5): Pleasant -
• Wali (8/5): Very good - Very good location with always helpful staff. Lift space not enough. Except this quite good ☺️ Lift space
• Ihsan (9/5): It was a nice experience and value for money , staff behavior was exceptional those who were sitting at the reception , - The staffs , they were amazing , very welcoming with a very good hospitality and attitude Breakfast could have been better
• Nur (10/5): Exceptional -
• Ebrahim (8/5): Very good -
• akaki (10/5): - good
• Lela (10/5): Exceptional - The hotel situated in the city centre.. Rooms was vast and very clean.. Bed were completely comfortable. Mostly I liked very much was very attentive staff, always smiling and suggesting help
• Yeldar (9/5): Superb -
• Masoud (2/5): - Three stars is too much for this hotel,they sent me to three room because of cockroach,their breakfast was really lower than what you think,their staff can't speak english fluently (non of them),and you can't feel safe enough at this hotel,all the night I can't sleep well,thus this hotel is really lower than it's price
• Nadeem (1/5): Bad -
• Zahir (10/5): Exceptional -
• Gulay (6/5): - Çalışanlar iyi. Ama maalesef odanın temizliği kötüydü. Çarşaflar temiz gözüküyordu onu söylemeliyim. Ama genel temizlik kötüydü. Oda da böcek vardı. Yatağın altı çok pisti. Bir daha konaklayacağım sanmıyorum. Yeri güzel.
• Mohialdeen (4/5): Disappointing -
• Mohammed (7/5): Good -
• Verified traveler (4/5): - Gürültültülü asansönsör hiç beklemeyin nevresim ve örtülerde sigara yanıkları ve pahalı o paraya insan normal bir şey bekliyor
• Hussam (3/5): Poor -
• Linda (10/5): - Very central and affordable stay. Lovely staff and delicious breakfast, thank you
• Tatiana (6/5): Pleasant -
• Ala (8/5): Very good -
• Ghani (10/5): Exceptional -
• Abdelrahman (10/5): Exceptional - Staff are friendly and helpful Location is perfect, 10 mins walk to the amazing botanical garden, and to the rize castle. Amazing experience. Nothing
• Mohamed (8/5): Very good - Breakfast was good, and the staff was helpful. The room wasn't as expected, and the noise around the place.
• Mr: (7/5): Good -
• Pawlos (10/5): Exceptional - When I arrived to the hotel, the reception, welcomed really friendly and explain me all the information that I need for my stay. Also, informed that in the lobby there is access to cay and coffee all the time, which is really nice. I received a room at the first floor and I was surprised that the room was so big. It was a room for 4 persons. The room was nice, with comfort beds. The showers were clean and full staffed. But, I think that the biggest plus of my stay was the breakfast buffet. Really nice selection of cold and hot food. Also, I have to say all the kindest words to the kitchen lady. She told me that soon they will have Menemen, which I didn't understand, but once she brought it, she specially prepared for me a dish.
• Evgeny (10/5): Contradictory feeling, more positive than negative, but with a hint of "they could have performed better" - Cozy room with rapid heating and presence of all necessary stuff. Good for one night stay. small elevator suitable for like two people - that's a nightmare, but not super critical. Crucial for me was non-English speaking specialist at the front desk. Only Turkish hospitality (stranger translator) led the situation into positive resolution. For some reason the hotel attempted to collect payment in cash (despite it's been withdrawn from my card to that moment)... Lucky me to be able to show the transaction screenshot from my bank application.
• Hamed (7/5): Very nice stay, very good brakfast - Staff is co-operative &kind difficulty to park my car
• Peter (8/5): Very good -
• Anna (4/5): the hotel is fine but there were coacroches in my room - very friendly and hospitable staff! thank you! especially the lady who helped us book a one day trip to the mountains! very spacious room. clean sheets and towels. the location is in the center of the city but next to the construction site unfortunatle, there were coacroches in the room. i killed 4 of them
• Павел (8/5): Very good - perfect place and nicest breakfast for this money you can have shower was leaking little bit,
• Alevtina (10/5): Exceptional -
• Noval (8/5): Comfortable stay 👍🏻🇹🇷 - All the staff are so kind and cooperative specially Mrs Gunu the receptionist .. nice room design / cozy bed / fast Wifi and big bathroom .. i recommend it 👍🏻 There was a new construction just in front of the hotel was a bit noisy .. Hard to find a parking but the staff will manage it for you ..
• Dersu (6/5): Pleasant -
• Khuram (10/5): Pleasant stay in nice location with awesome staff. - Excellent customer services from the reception to restaurant (breakfast) staff all humble, very helpful and pleasant to talk to. Valet car parking service for free. Everything was awesome. Nothing bad.
• Sarah (8/5): Rize is a great place in Turkey to explore and this is a good place to base yourself - Very central. Very close to beautiful seashore boulevard walkway. Staff super helpful Too short a stay
• Mubashar (9/5): Superb -
• Nor (10/5): pleasant stay - the service was excellent and the staff are friendly. none…
• Hamad (7/5): Good -
• Nino (8/5): Very good - Very pleasent staff. Nice room and comfortable bed. Clean linen. Hotel is old but very nice. Sometimes smell was coming from toilet pipes but nothing serious.
• Knivestix (4/5): Disappointing - - The smell of cigarettes, the air conditioner didn't work, dirty carpet, stained old bed, torn linens
• Natalia (8/5): Very good - Very kind people at the reception. Thank you.
• Fahad (5/5): Passable -
• Laith (8/5): Very good - The location was great. And the view was nice Not ventilated well. There is a smill of hymidity in the room
• Normah (5/5): Passable - The toilet are dirty Need to improve on toilet
• Totalwitch (9/5): Superb -
• Jamie (9/5): Superb - Everything was great except the lack of parking! Lack of parking
• Barbu (10/5): Exceptional -
• Hamza (4/5): Disappointing - Location only Breakfast buffet was not good It waw not clean at all The building is old, and lift is very small The room A/C was not cold enough Toilet equipments are very old and do not function well
• Teona (8/5): Very good - Place, price, hosts NA
• Natallia (8/5): - The people working there were amazing - always ready to help and give any information we needed. The breakfast was impressive - a very large buffe with tasty dishes.
• Mazin (10/5): Exceptional -
• Ismet (2/5): - Kamer erg klein, rook naar sigaretten en in zeer slechte staat. De verlichting van de kamer veel herhaaldelijk malen uit. Aan de muren was te zien dat er lekkage geweest. Naast het hotel werd er gebouwd en dat was in de vroege ochtend hoorbaar.
• Victoria (7/5): Good - staff is very helpful breakfast is very poor, far from center
• Khatuna (6/5): staff was attentive, especially during breakfast , breakfast was good - fare was too high
• Ahmad (10/5): Exceptional - location, friendly staff only one elevator,
• Salah (8/5): Very good -
• Said (10/5): Exceptional -
• Sukran Merve (8/5): - Çok yardımsever ve samimi işletici ve çalışanları var. Ama maalesef odalarda bazılarında buzdolabı olmaması ve birisinin de bize nasip olması kötü oldu. Soğuk su bile icemedik. Otelde park büyük sorun , ancak resepsiyona arabayı birakacaksiniz o getirip götürecek arabanızı ...
• hsyn (10/5): - Güzel temiz aile ile kalacak bi otel, tavsiye edrim
• Werner (10/5): - Freundliches Personal, saubere Zimmer. Gute Einkaufsmöglichkeiten in der Umgebung.
• Yazan (6/5): - For the price almost everything was great ( service and breakfast ) but the rooms need a little bit renovation.
• Zura (4/5): -
• Axel (8/5): - Friendly employees. Very good traditional breakfeast. a large construction site was unfortunately in front of the building during the stay.
• Verified traveler (10/5): - Очень уютный отель, приятный интерьер. в номере была шикарная большая кровать. Удобное расположение
• Verified traveler (2/5): - Unterkunft war müffelig und moderig. Haben erst gar nicht eingecheckt. Mussten aber die Kommission bezahlen.

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