Quality Inn & Suites Kansas City Downtown

Name: Quality Inn & Suites Kansas City Downtown
Address: 3517 Main Street, Kansas City, US

Location: 3517 Main Street, Kansas City, US

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Top Amenities

Fitness center
On-the-go breakfast
24-hour front desk

Convenient Location

Uptown Theater (0.6 km)
Country Club Plaza (2.3 km)
National World War I Museum (1.8 km)

Comfortable Rooms

Air-conditioned with flat-screen TVs
Free Wi-Fi and local calls
Refrigerators and microwaves provided

Book now for an unforgettable stay at Quality Inn & Suites Kansas City Downtown!

Important Information

* Only registered guests are allowed in the guestrooms. * Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). * Alcohol is not served or permitted at this property. * The property is professionally cleaned. * Contactless check-out is available.

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

Free breakfast
Fitness facilities
24-hour front desk
Elevator
Fitness facilities
Free breakfast
Smoke-free property
Wheelchair accessible parking
Parking (limited spaces)
Self parking (surcharge)
Free breakfast to go
Housekeeping on request
Wheelchair-accessible van parking
Dog exercise area

Rooms Available

Suite, Multiple Beds, Non Smoking (Efficiency)

3 Queen Beds and 1 Twin Sofa Bed
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, towels, and a bathtub or shower
Practical - Iron/ironing board, desk, and phone
Comfort - Air conditioning and heating
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Stovetop
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Freezer
Suite, 1 King Bed, Non Smoking

1 King Bed
355 sq feet

Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, towels, and a bathtub or shower
Practical - Iron/ironing board, desk, and phone
Comfort - Air conditioning and heating
Need to Know - Housekeeping on request
Non-Smoking, pet friendly

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Stovetop
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Freezer
Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed
248 sq feet

Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and freezer
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, towels, and a bathtub or shower
Practical - Iron/ironing board, desk, and phone
Comfort - Air conditioning and heating
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Freezer
Standard Room, 1 King Bed, Non Smoking

1 King Bed
280 sq feet

Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and freezer
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, towels, and a bathtub or shower
Practical - Iron/ironing board, desk, and phone
Comfort - Air conditioning and heating
Need to Know - Housekeeping on request
Non-Smoking, pet friendly

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Freezer
Suite, 2 Queen Beds, Non Smoking

2 Queen Beds
398 sq feet

Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, towels, and a bathtub or shower
Practical - Iron/ironing board, desk, and phone
Comfort - Air conditioning and heating
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Stovetop
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Freezer
Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds
301 sq feet

Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, towels, and a bathtub or shower
Practical - Iron/ironing board, desk, and phone
Comfort - Air conditioning and heating
Need to Know - Housekeeping on request
Non-Smoking, pet friendly

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Stovetop
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Freezer
Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed
248 sq feet

Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and freezer
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, towels, and a bathtub or shower
Practical - Iron/ironing board, desk, and phone
Comfort - Air conditioning and heating
Need to Know - Housekeeping on request
Non-Smoking, pet friendly

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Freezer

Guest Reviews

Stephaney (4/5): Not the worst, not the best - The lady at the front desk was extremely pleasant. My complaint is more about the room. All other areas in the hotel were clean and orderly. We do have dogs (dachshunds) and that’s a 20$ charge for each. That’s way affordable compared to other places. The room was the first floor and that too was nice when traveling with dogs. Upon entering our room it had a smell of urine. Possibly other dogs but it had me questioning the cleanliness. My suspicions were confirmed when I found a men’s sock in the floor at the edge of the bed. There were sunflower seed husks as well. The hair dryer was missing. It was extremely humid in the room to the point that the carpet felt wet. The mattress was sooo hard that I kept waking up with my hips killing me. I only slept a couple of hours bc of the discomfort. Breakfast is included. We woke just as it started and the food was non existent. I ended up getting cereal and a yogurt but there were no spoons. I asked the front desk and the response was that they were out of spoons. I ate both with a fork. Again, could’ve ended up alot worse and the room condition could’ve just been bad luck. There’s also a 20$ parking charge that was a surprise as I didn’t see it in the hotel details.
James (4/5): - Old building with small bathroom, could barely reach toilet flusher, tub very small, poor lighting, to be expected in older building but be aware if this is an issue, maybe why there was hair in the tub, and looked like lotion had been previously used. Convenient location but we were warned to lock our car, to be expected, felt safe inside. There was no disclosure regarding newly enacted parking fee and there will be no negotiation or break in the fee and can not cancel reservation. Understand hotels position but they should also contact Expedia to update the website. Overheard multiple conversations at desk regarding unexpected parking fee
Bethany (10/5): - Very quiet and centrally located.
Nancy Lee (4/5): - There needs too be a protocol about who is allowed to have a key. Please check id. And make sure the add on to a room is correct
Michael (10/5): I will be back - Very clean and upgraded
Vincent (2/5): - This place was absolutely horrible it had no air condition no coffee no change no TV credit card machine doesn't work horrible don't stay
Lisa (10/5): - Neat place.
Melody (10/5): - The rooms were spacious and we had a full kitchen with a regular sized refrigerator and microwave. I liked having my bed in a separate area so that I could ignore my husband’s snoring!
Dawn (8/5): Nice rooms - Really nice little hotel. If you’re a smoker tho no one cleans the ash trays out. The breakfast coffee machine was also broken. They do have little coffee pots in the room but only give you the little round prepackaged good for one cup coffee grinds. But a small can and small filters. Full size fridge was nice but it only held our creamer. The separation of beds by rooms was nice.
Sparkle (2/5): - They charge 20 dollars a night for parking. I smoked in my car came back in to gather my things for check out and when I went to get my cash deposit they claim the room smelled like smoke and kept my 100 dollar deposit ! Not only that I was due a refund for a extra day on my reservation that I no longer wanted, that they never processed because the full amount posted on my bank account then when I left they tried running my card for 200 dollars! This place is highway robbery worst experience ever not worth the money they didn't even have a decent breakfast selection the juice machine was broke ! HORRIBLE i never want to book another quality inn again this experience has definitely frayed me of the thought! Good luck to all…
Michael (10/5): Go Bills - First time in KC - watching the big game. Very quick to check in when we got in at 2am. Nice spacious room and a very good price on a busy weekend. Good location too. Not fancy but we’re not fancy until we get to the Super Bowl then we’ll strut our stuff.
Daniel (4/5): - We checked in and the process took a good 10minutes. We got to our room and there were dirty towels in the sink, no fridge and the layout meant someone had to go through the second room to use the bathroom.
Vacation**** (4/5): - Asked for an extra cover got a sheet. Toilet moved while using it ,and roach on the wall as we were leaving .
Dustin (8/5): Decent - Decent hotel especially for the cost. Well within walking distance for a show at the uptown theater.
Jon (6/5): - they ran out of forks on saturday and hadnt replinished them. The A/C in the room would not cool down. Guess due to the age of the system.
Hon Ki (8/5): - The renovation of the hotel is not bad bjt the upkeep is a bit questionable. Despite having kitchenette there is no cooking tools whatsoever. It was a comfortable stay with decent breakfast.
Veronica (10/5): - The best
John (4/5): - Took a $100 deposit even though already had credit card. Undisclosed $20 per day parking fee. Only one vent providing heat to four rooms. There was no service or even trash removal during entire stay. Only one dim table lamp in bedroom. One television was missing. No utensils in kitchen.
Elkie (10/5): - Very nice historical building for a hotel. Rooms are very nice and cozy! Highly recommend!!!
Josh (4/5): - Proximity to where we needed to be for this trip was absolutely the only benefit to staying here. Property seemed to be an old rehabbed building that was “turned into” a hotel. Upon check in, we were informed of a parking fee that we were unaware of. Nowhere in the description when I was booking the room did it mention that, unless I missed it. When we went to leave, the door handle malfunctioned and we literally could not get out of our room. I understand that things happen, but this was hands down the worst “hotel” stay I’ve ever had; and I have been traveling for 30 years.
Rebecca (2/5): Do not stay here - Scary neighborhood
Joshua (10/5): - Great quality room, just got the feeling that there is a lot crime around this hotel
Eric (10/5): - Everything
Latrice (6/5): - The bathroom was really cold and there was only 1 vent and 1 very small trash can. It took the bathroom all night to warm up.
Kristina (8/5): Good for the Price… - Two spaces in room were about 15 degrees different temperatures. Open piping in shower was odd. Room faintly smelled of smoke. People were very nice. Parking is $20 per night and sometimes there wasn’t even enough room in their parking lot so we had to park in a different lot farther away. It’s very affordable, so we just rolled with it.
David (6/5): - Nice property and good room, however the room had a small bed bug problem and the staff weren’t super helpful about it.
Lester (8/5): - We did not spend a lot of time at our hotel. We we at a conference from early morning until after 9:00 pm. However, we did enjoy our room. It was comfortable and the breakfast options were good.
Todd (6/5): - This is a historic old hotel refurbished and functional but the room layouts are a bit odd while spacious in comparison to how modern hotels are laid out. The breakfast bar is weak and unappetizing. $20 parking fee in adjacent lot. All I all it exceeded the expectations for the price paid.
Zachary (4/5): - made me pay $20 for parking even tho they advertised as free parking
Hannah (8/5): - Old historic building.
Khay (6/5): - Staff was nice. Convenient location for where we needed to go. Extra parking expense is not always great but atleast I had parking. Dog area was not tended to lots of poop when walking my own dog. Kind of gross. There was a small stove but scared to use due to fire alarms right above. The pictures depicted online did not line up with the room I was given at all and can be quite deceptive. The building was rather old and there were several holes in the walls in my room. Overall, I would stay again if I needed to locate myself in that area for an event but not if some good quiet rest is required as the walls are super thin and the doors slam and wake you everytime someone enters and exits.
Liz (2/5): - The rooms didn’t have doors in the suites. The floor was disgusting and the bedding was filthy. The area appears unsafe. We would never recommend anyone to stay at this property.
shelly (6/5): probably not staying again - So I usually do not write in reviews, so this is what I want people to know. Upon getting there, there is NO HANDICAPPED way to get in the building to check in, I didn't need one, but some people do, so I wanted to mention it! There is a handicapped way in AFTER you check in the building and walk up the flight of stairs. This is an old apartment building not a regular hotel. It does have an elevator. Our room looked like a 1bedroom apt. bathroom on one side with a bed, bed on the other side with a small kitchen NO PLATES or way to eat. Just a fridge, 2 small burner stove and microwave. This is the kicker IT IS 20.00 EXTRA DOLLARS A NIGHT TO PARK, OR YOU WILL GET TOWED! This is not a nice part of town, homeless outside every night we stayed (4) there is a sign inside the room door saying for your protection lock and deadbolt the door when inside. So traveling with my high school son, I did not feel the safest. Breakfast was sausage patty/eggs and biscuits and gravy. Beds were not that comfortable and I could not figure out how to turn the heat up. Bathroom is very small, not handicapped accessible. The shower curtain did not go down to the floor so the floor flooded when you took a shower. There was also no hairdryer in the bathroom. Glad the trip was over, some anxiety having to return after work in the dark, in that area. I will drive farther next time for a better location and free parking. Parking cost us 80.00 more
Eric (10/5): - The service
Dylan (2/5): - Definitely not what is advertised in the pictures
Audrey (8/5): - The stay was great, should advertise you have to pay for parking.
Venesia (8/5): - I loved the look of the building
George (10/5): Clean and safe - The staff was always cleaning something. Breakfast was good. Had something for everyone. We felt very safe at all times.
Joshua (10/5): - For the price point this was perfect. Big rooms and continental breakfast decent. Some negatives on things but for the price it was fine
hatoya (8/5): - not change the bed sheet.also difference with the website decribed
Richard (2/5): - Without warning we were charged 20.00 dollars to park in the parking lot of this hotel. There were no other places to park and was already charged an extra 100 dollars for a room because it was a KC Chiefs home game. The hotel was 15 minutes away from stadium. Expedia should mention this prior to booking a room. Is 20.00 much, no it isn't but feeling like you are getting taken advantage of does. I would rather be offered a 20.00 fee for breakfast than 20.00 to use their parking lot. And the room was split between bed and office. The office side had no heat and it was 5 degrees outside. When you used the bathroom between the to rooms you nearly froze. 1 star hotel at best. I complained to owners and was told if I cancelled I would not get a refund and be charged full amount. What a terrible hotel.
Karen (10/5): - Helpful staff
Alexandra (4/5): Cold showers, no cookware, no light, no snow remov - There were no utensils, silverware or glasses for the kitchen. Also no toaster, strainer, or basics cookware you would expect in a hotel with a kitchen. The water in the shower was cold unless you waited past 10 pm and there was no light in one of the room. There was no snow removal in the parking and my car got stuck in the parking.
David (4/5): - Our complaint was not having hot water. When we reported this to the front desk we were told, "No, it works." Also, there was painters tape and paper covering the fire detector--it was half torn off but not fully removed after painting. Glad there was not a fire.
Aimee (6/5): - This property is not located in an area with dining options or other things to do. Staff recommend we do not walk around after dark. We could hear sirens and street noise all night long. The main area of the hotel (dining area and lobby) were very nice. The room we stayed in not so much. Broken headboard, smelled funny and could have been cleaner. The bathroom vanity was very small. There was no place to put anything and no hooks anywhere. The kitchenette was a nice bonus.
Joseph (6/5): Good but could be better - For the price it was adequate. My only complaint is that the hot water doesn’t last longer than about 5-10 minutes cold showers are not my thing.
Jon (8/5): Good hotel - One night stay. Walked from train station abt 30 mins. No problems.
Ruzica (2/5): Negative one - Bugs found in my first room Parking is 20 per day
Patrick (4/5): - I found the "two bedrooms" to be misleading
Kei (10/5): - It was nice, although our key cards stopped working an hour before the check out time. We managed to work it out with the staff so we could remove the rest of our things, so it all worked out.
Nicholas (10/5): - It was nice. Clean room. Nice breakfast. Very affordable. Would recommend staying here.
Suzie (6/5): Hotel prices should be regulated - Too expensive for the accommodation. I feel they (hotels in general) take advantage of customers. The price did not reflect the value of the place
brian (6/5): Okay, but . . . . . . - Noisy inside the hotel during the night (3am) I did not realize the parking was not included in my Hotel.com payment $20 not a lot but unexpected and I choose this hotel over others with that cost in consideration.
Verified traveler (4/5): - Had to pay and additional $20 a night just for parking, and we didnt have any hot water for the shower
Keshon (8/5): - It was worth it for the price
rusty (6/5): - The renovations were good. There was a gross spot on the bed frame. It smelled nice. I was blindsided by a $20 parking fee. I also didn’t like the fact I had to put a debit card up for a $100 hold.
Verified traveler (4/5): - there was no hot water for an entire day which is the bare minimum. no compensation was given for this inconvenience.
Saydi'Ray (10/5): - H
Angela (2/5): - Stayed one night and got bit up by bed bugs. There was a surprise $20/day parking fee. A palmetto bug dying in the kitchen. The staff who checked me in was extremely rude and there is a $100 CARD ONLY deposit which you won’t get returned for 14 business days. I don’t recommend this hotel at all
Kristi (10/5): - Everything was great. When I called to see if I could check in early the man I spoke to before 7 said yeah come after one but never bothered to tell the woman who checked us in or told me there would be a fee. But she took good care of us during one of the most painful moments of my life so she was excellent and deserves a raise.
Efrain (6/5): - I had to pay for the parking of my vehicle
sadie (2/5): - Was not prepared for the high priced accidental fee at all and was double charged and when we mentioned that we were double charge they told us they could do anything till we checked out.
Pedro (10/5): - Breakfast was good
jakeva (10/5): - Ok
Tracy (8/5): - Didn't like having to pay for parking!
Jill (6/5): - The room was weird. There was a very old used couch and a desk in 1 room. It would have made a nice room with a nice couch, chair and a TV, but it really felt like a meth room. It had a small kitchen area with a cooktop... Weird. It never stated anything like that when booking the room. It had a larger than door fridge which was nice but it was in a another little room by its self. There was no art work, the lampshades were torn and tilted. It want dirty but it felt dirty with the weirdness of the layout. The king sz bed was comfortable but way the room was way to spendy. They website said free parking and they tried to charge me but did end up giving it to us.
Kathy (10/5): - They took great care of us
Skyler (10/5): Beautiful Building - I love staying here! It has all the charm of a historic building, with all the updates for a great stay. Staff is always courteous, and breakfast is always good. I've stayed here several times over the last 2 years.
Vanessa (2/5): - Charged for unguaranted parking. We get there and find out they charge $20 for parking and than told a spot isn’t guaranteed and may have to park 1/2 a block away. The walls are paperthin and we heard everything and didn’t sleep at all!
Bukola (8/5): - The road construction going on contributed to how and why the area is dirty.
Kimberly (10/5): - It is close to KU med and is a cute place to stay. Has little kitchens which helps sometimes. Staff is always nice and helpful.
Freddy (10/5): Good - I love the room. It was beautiful and comfortable. The only problem is that the AC will stop working. It was not working correctly.
Verified traveler (10/5): - A good quiet stay. No problems me
Verified traveler (10/5): - Good pleasant stay
George A. (8/5): - It was good for the nightly rate.
Verified traveler (10/5): - Overall efficient and good experience
Marlene (10/5): - Quiet and convenient to everything can’t beat the price!!!
Joshua (6/5): - It was adequate for what I paid
Joshua (6/5): - It was adequate for what was paid
Jose A (8/5): - Need more improve in breakfast options. Employes front desk need know more information about the city places to visit, places for food and routes of buses.
Anthony (8/5): Nice, but floorplan is a bit odd. - Had to switch to this hotel because my original choice was booked so this was kind of a last-minute reservation. Had a really good time and the location was ideal to local bars and restaurants. The reason it got a four star instead of five in terms of comfort was the room set up was super odd. The air conditioning unit was on one end and it did not cool the bedroom as well as it did the living area. There were no ceiling fans either so the master bedroom it just gets a little muddy. I was given a fan by the front desk and it helped, but again very interesting the way the rooms are set up.
Lee (8/5): Kansas City vs Saints NFL Game. - The apartment suite was very spacious, clean bed was very comfortable missed breakfast I recommend times be 7-10am. Anyhow customer service desk employees were nice.
Calen (10/5): - Nice room, very clean. Good atmosphere. Within walking distance of several businesses.
Meaghan (10/5): Secure, strong cleaner smell - The hotel seems clean and secure. I wish the scent of cleaning products wasn’t quite as harsh. Gave me a bit of a headache, honestly. But the front desk staff were polite. Sound travels, at least where I was. I didn’t hear much outside noise, but I could hear other guests and people in the lobby from my room.
Paul (10/5): - The property was older and beautifully done. It was clean and comfortable. The staff was friendly and helpful especially Jenny at the front desk. The breakfast was delicious, with a lot of different food to choose from! I would stay there again anytime.
Elizabeth (8/5): - Nice historical property. Very convenient if you dont want to drive home after a show at the Uptown, but be aware that a sign in the lobby states that they will not rent you a room if you live within 75 miles of the property.
Marty (8/5): - If you need a place to stay with multiple people, I recommend this hotel. Looks ot be a renovated apartment building turned hotel. We slept 6 people comfortably. There were 3 seperate rooms and a kitchen. Would like to see doors on the 2 bedrooms, but other than that it a good stay.
AARON (8/5): - Nondescript but well-maintained older urban hotel
Reese (6/5): - it did not appear quite as advertised, the room was way dingier than the photos showed they were. the area around the hotel felt a bit unsafe, especially at night. staff were nice, but i probably wouldn’t stay here again.
Tom (10/5): - The tree is nice and it’s clean too.
Jessica (4/5): - Very outdated, smelled like smoke someone tried to cover up with glass. Our room had stains all over the carpet. The staff was very friendly and the breakfast was good.
Lillian (10/5): - Very nice room for the price
Verified traveler (6/5): Just ok - The hotel was nice enough and had some character, but nothing exceptional. Some of the staff was not rude, but they weren’t exactly friendly either while others were great. Rooms could definitely use an update. And in the restroom in our room, there was no way to plug the Bathtub to take an actual bath. The piece was completely missing With just about a one and a half inch deep hole for the drain until you got to crossbars that had hair caught in them. And unless you held the toilet handle down until everything was completely gone, it did not flush. If you just pushed the handle like you normally would do on the toilet. It did not flush at all no matter how little was in the bowl. Breakfast was so so. The eggs and sausage were good but The waffle batter took forever to come out of the dispenser and had an almost sour taste to it when made into a waffle. The milk that was available for dry cereal was sour, and there were biscuits with no gravy. They said it wasn’t that they were out. They just never had it which seems odd.
Lisa (10/5): - The hotel was clean and the rooms were pretty nice. The pillows were amazing!
Selma (10/5): - Good stay for an over night business trip. Front doors lock at 8pm, which is weird to me but it is what it is. Everything was clean in the room and the parts of the hotel I did see. Parking is a weird situation if the first lot is full. They tell you to park at the business next door, which is fine, but inconvenient. A/C works great, which is a HUGE plus. The street the hotel sits on is under construction so coming in and out of the property is a little iffy, but not impossible. Don't see a reason not to come back though!
Jon (10/5): - Hotel is older, but clean and well kept.
Claire (4/5): - When we got into our room, there was a huge stain on one of the queen beds. We decided to sleep in the other and when we got in the bed, there was a dead bug on one of the pillows.
Verified traveler (8/5): Nicely - Clean and conformable Will stay again
Tamara (2/5): Worst customer service ever! - Where do I even begin? I had tickets for a concert in KC and made the hotel reservation for Aug.1st back in March through Hotel.com. I've used them for 10+ years, no problem. When I scheduled, I opted to pay at hotel when checking in. I had reserved a room that was pet friendly. The morning of Aug. 1st my husband and I with our 2 Corgis we drove 4+ hours to KC. Arrived at the hotel by check-in 4 p.m. Once at the hotel I showed my reservation number. They tell me they have canceled the room. They said my cc didn't go through & tried calling me,which I know wasn't true 1. Because it is the card I use all the time 2. Since it was "pay at hotel" they wouldn't run the card until you arrived or if charge your card if you were a no-show. 3. There was no record of the hotel calling me. I received no apology, no offer to help me find another room. I called Hotel.com & they were shocked! My husband & I were not able to find another hotel that was pet friendly because everything was sold out. 3 hours later we were still looking for a hotel, plus the concert has started. We had no option but to drive home (4+ hour drive) and lost all the money on our tickets because it was too late to sell them. I would NEVER recommend this hotel. I believe they rented our room because due to the sold out concert, rooms were going for a lot more than the price it was originally reserved for. So I think they purposely canceled our room in order to get more money for it. They were very rude & uncaring.
Kevin (10/5): - Nice people