Family Hanoi Hotel

Location: 39C Hang Hanh Street, Hoan Kiem, Hanoi, vn

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 01:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Ironing service
• Car hire
• Currency exchange
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Grocery deliveries
• Public transport tickets
• Evening entertainment
• Baby safety gates
• Entertainment staff
• Fire extinguishers
• Invoice provided
• Smoke alarms
• Key access
• 24-hour security
• Security alarm
• Happy hour
• Cooking class
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Double or Twin Room with View

  Featuring free toiletries, this twin/double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned twin/double room features a flat-screen TV with cable channels, a private entrance, a mini-bar, a tea and coffee maker as well as city views.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • DVD player
  • CD player
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Baby safety gates
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Family Room with Balcony

  This air-conditioned family room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • DVD player
  • CD player
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Baby safety gates
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Deluxe Double or Twin Room with Balcony

  The spacious twin/double room offers air conditioning, a private entrance, a balcony with city views as well as a private bathroom boasting a walk-in shower.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • DVD player
  • CD player
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Baby safety gates
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Deluxe Family Suite

  Featuring free toiletries, this family room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned family room features a flat-screen TV with cable channels, a private entrance, a mini-bar, a tea and coffee maker as well as city views. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • DVD player
  • CD player
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Baby safety gates
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Triple Room with Balcony

  This air-conditioned triple room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • DVD player
  • CD player
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Baby safety gates
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access

Guest Reviews

• frederic (10/5): -
• Desfourneaux Pierre (10/5): - L'emplacement est parfait 100 m du lac. L'entrée est surprenante car on entre par une agence de voyage. Une chambre par étage. Personnel très agréable, et tous les services sont disponibles. Petits déjeuners dans hôtel voisin absolument grandiose.
• shray Khandelwal (10/5): - Everything
• bao linh (10/5): -
• bao linh (10/5): -
• paola (10/5): - El trato del personal fue excelente, nos ayudaron en todo momento y nos recomendaron muchos sitios alrededor. El hotel no podía estar mejor ubicado en el old quartier y el desayuno muy completo y muy rico.
• Oleksii (10/5): Excellent hotel right in the center of Hanoi! Very convenient location — everything is nearby: attractions, cafes, and s - Excellent hotel right in the center of Hanoi! Very convenient location — everything is nearby: attractions, cafes, and shops. The staff is incredibly friendly and always ready to help with any questions. Super breakfasts: a variety of fruits, fresh salads, and good coffee. Another big plus is the ability to book tours directly at the hotel, which is very convenient and saves time. Only positive impressions — I would gladly stay here again!
• Palmqvist (10/5): - What a good hotel nearby the Hanoi center, you can walk to all the attraction and good restaurants, the cafe... Very good breakfast. The room is clean and nice. The staff especially Tract at front desk is the best, very friendly and helful.
• Cyril (8/5): Idéal - La localisation est parfait, au centre du vieux quartier tout en étant dans une petite rue plus calme. Le rapport qualité prix de l’hôtel est très bien. Le personnel est très agréable et enfin le petit déjeuner qui se fait dans un hôtel à côté est très bon! Rien
• Youssef (10/5): - Good location
• Julie (7/5): -
• Patricia (7/5): Malheureusement il n’y avait pas de chambre disponible au Family Hanoi hôtel pour raison de maintenance. L’hôtel de subs - Nous n’avons pas été logé dans l’établissement même mais dans un hôtel de remplacement nettement moins bien. Néanmoins un geste commercial a été fait et nous remercions l’équipe de Family Hanoi hôtel. Hôtel de remplacement : odeur d’humidité et renfermé
• Frantz (10/5): - Très bon séjour dans cette hôtel. Personnel très sympathique. Toujours souriant.
• Netta (10/5): - The hotel is super nice Good lucatio and great stuff!! Tracy is super helpful and kind We will come again!!
• Stefano (10/5): -
• Stefano (10/5): - Very good location, staff and clean. Nothing
• Ralf (10/5): - Good locatio. Friedlich staff
• Jessie (10/5): - Breakfast was amazing and they let us check out late. Very kind staff. :)
• Tahlia (10/5): - Good location, friendly staff
• Jonathan (9/5): - Sehr leckeres Frühstück
• Marites (8/5): - The front desk staff ( which I forgot to get the name ) was very friendly and accommodating. The room is big enough for us 3 and supplies were replenished everyday. The breakfast which is in another hotel was nice. They prefer cash payment. That the room was only cleaned at around 3pm ( on our third day ). It would have been nicer to go back to a refreshed room after lunch because it was so hot outside. The AC should be colder.
• Silvio (10/5): Posizione perfetta per girare Hanoi - Posizione perfetta Staff molto cordiale Stanza molto essenziale ma va più che bene per il prezzo e la posizione
• Hoàng Anh (10/5): Tuyệt với -
• Patricia (10/5): Chambre d’un très bon rapport qualité/prix. Le petit déjeuner est excellent et l’accueil très chaleureux. De plus la - La localisation, le rapport qualité/prix, le petit déjeuner Tout était très bien
• Den (10/5): - Clean rooms friendly staff
• Goullet (10/5): - La gentillesse des gens, arrangeant pour quitter l’hôtel aux heures tardives et prendre une douche avant d’aller à l’aéroport. Emplacement idéal pour les sorties et voir les lieux autours , nous étions au 7ieme étage c’était silencieux la nuit
• Amanda (9/5): -
• Den (10/5): Great place for family or traveller. - Location is perfect, staff friendly.
• Louisa (8/5): Brilliant staff and location! - Very friendly and helpful staff. Great location and very nice breakfast at hotel a few buildings down. Comfortable beds just slightly small room but perfect for what we needed! Slightly small room and balcony but good value!
• Keith (10/5): - Everything is convenient and the staff is very attentive.
• Gibbs (9/5): Love it , go back again - So close to everything Nothing
• James Mitchell (8/5): - We had a great stay at Family Hanoi Hotel. The staff were friendly and the room was clean. The bed was comfy and we were central to everything we wanted to get to. The street could be loud out front, but it didn't bother us- it might do if you are a light sleeper. The buffet style breakfast is served at a hotel 2 doors down and is delicious- couldn't fault it at all! Just FYI: If you are arriving particularly late (we arrived at 2am) the reception is open, but the hotel isn't that easy to find as there isn't a huge sign in front. It has a little cube sign and is part of a transport service/tourist booking agency.
• Den (10/5): -
• Lola (10/5): - The staff were amazing and rooms clean
• Den (10/5): - Great place and friendly.
• Cyrielle (10/5): -
• Pierre (10/5): Je recommande vivement - Établissement très bien situé proche de tout et au calme jusqu'à 7 heure du matin Personnel accueillant et très disponible Chambre très bien, avec une très bonne literie 👍👍👍
• Amandine (10/5): - Petit déjeuner agréable Accueil et chambre agréable
• Gilles (10/5): - Emplacement très bien à quelques pas du Lac. Le personnelle est très agréable accueillant et disponible pour des bons conseils Bon rapport qualité / prix
• Dawn (8/5): - It's in a great location however the outside noise does carry into the room. Our white noise app fixed that problem 😊 The staff were very kind and helpful.
• Veronique (9/5): Central and quiet great hotel - Great spacious room in central and quiet location. Very helpful staff. Good bathroom with a screen for the shower (not always the case in Vietnam). They kept for free our bags whilst we went on a bike tour for a few nights. Breakfast was basic and in a nearby property.
• Verena (9/5): - Die Lage war toll, mitten in der Altstadt und dennoch in einer recht ruhigen Straße. Zimmer sauber und gemütlich. Frühstück im benachbarten Hotel gut und vielseitig. Personal sehr freundlich und hilfsbereit! Landestypisch ist die Dusche im Bad ohne Kabine, das heißt, nach dem Duschen ist erstmal alles für eine Weile nass.
• Kevin (10/5): - The staff is amazing, very friendly and helpful. I got sick during my stay (not the hotels fault) and the staff was very kind in checking on me and helping me make alternate arrangements. The location is very convenient in the old quarter but can be a little noisy at night.
• Kristin (10/5): - Sehr freundliche Mitarbeiter Sehr kinderfreundlich Frühstück
• Jone (6/5): - Ubicación Entró una lagartija al aire acondicionado cuando estábamos dentro de la habitación.
• Niko (10/5): -
• Jone (6/5): - Ubicación Nos hicimos amigos de una lagartija que entró en nuestro cuarto, la llamamos Juantxo!
• kath (10/5): Perfect location with wonderful staff - The location was fantastic and I loved the little balcony
• Noven (10/5): - Friendly staff, best location and clean room
• Thuỷ (10/5): -
• jfmaisonnave (10/5): - Hôtel très bien situé, personnel à l'écoute et compétent. Nous avons passé une agréable semaine, la chambre est spacieuse et bien agencé, les équipements sont présents. Nous recommandons cet hôtel.
• Morag (6/5): Good and clean but not great, decent value for price and location. - The location is great, blocks from the lake, night market etc. The woman at the front desk was very helpful and friendly! Breakfast (served at the sister restaurant, just down the street) had lots of hot and cold options. The room was a bit small and outdated, but seemed clean.
• Patricia (9/5): Petit hôtel bien localisé dans le quartier central près du lac Hoan Kiem - Emplacement, lit confortable, petit déjeuner et accueil
• Steffen (10/5): Würden jederzeit wieder kommen - Wirklich sehr gute Lage direkt in der Altstadt von Hanoi. Man kann sehr viel zu Fuß erreichen. Das Zimmer war für ein Hotel der Lage eher klein aber sehr sauber. Ein Frühstück gab es in einem Hotel ein paar Häuser weiter, welches auch ziemlich gut war. Das Personal war immer freundlich und hilfsbereit.
• Ms Thuy (8/5): -
• Ng Maria (10/5): -
• Xuân Hoàng (10/5): -
• Kerri (8/5): Good location. - Location was good for us - on street with lots of great cafes and restaurants and great spa. Close to lake. Cleaning service daily was nice. Big room. The noise at 7am because of street speaker - blasts down the street. They didn’t take credit card for payment and different charge from what I had thought on booking.com. Front entrance is a travel agency so just look for that when arriving for first time.
• Slavko (10/5): - Super lokalizacja,wspaniałe śniadania z widokiem na 10 piętrze
• Jean-Marc (10/5): Très bon séjour - Le confort des chambres, le petit déjeuner, l’accueil de Tracy, l’emplacement. Chambre un peu bruyante
• Lapuz (9/5): Happy - Near all the establishment and good location None
• Julia (8/5): - Das Zimmer war doch recht klein und das Badezimmer ebenfalls. Zudem musste man zum Frühstücken in ein anderes Hotel.
• Nor Shamsul (8/5): -
• Tram (10/5): -
• Ronita (10/5): Enjoyable and comfortable - It’s right at the central location at walkable distance from the Hoan Kiem lake. Everything is nearby. The rooms were clean. Breakfast was amazing. The staff was friendly and always ready to help. Tracy was extremely helpful and always smiling. Nothing actually. The Wi-Fi was a little spotty late at night. But everything else was perfect.
• eugen (10/5): Schöne Lage im Stadtzentrum - Schöne saubere Unterkunft. Frühstücksbuffet war ausgesprochen üppig und sehr gut. Die Lage ist Mega, mitten im old Town und um die Ecke direkt der See. Auch der Service ist ausgesprochen gut und hilfsbereit. Ich kann es sehr empfehlen! In einigen Bewertungen schreiben manche, dass es sehr laut ist. Das kann ich nicht bestätigen es sind die ganz normalen Geräusche einer Stadt. Wir haben schon ganz andere Geräuschkulissen erlebt in Hanoi.
• Andrée Marie (10/5): Superbe - L accueille super la chambre avec balcon aux top bien situé je recommande Rien
• David (7/5): Good communication with the property. Great location. Wonderful breakfast as nearby hotel included. Even though the hote - Great location Not best at keeping out noise
• David (9/5): - Chambre grande et excellente, très propre. L’hôtel est situé au centre de Hanoï. Le réceptionniste de nuit était très gentil, il nous a accueillis avec le sourire et beaucoup de bonne humeur. Le petit-déjeuner était excellent. En général, tout était parfait.
• Izabela (10/5): - Świetny hotel w centrum Old Town, położony na cichej ulicy. Przestrzenny czysty pokój z bardzo wygodnymi łóżkami. Zostaliśmy przywitani przez przemiłą Tracy, która zadbała o nasz przejazd na lotnisko za bardzo atrakcyjną cenę. Śniadanie na 10 piętrze w budynku obok było wspaniałe; kiełbaski, boczek jajka sałatki, pieczywo, świeże owoce, soki, jogurt i wiele więcej. Polecamy Family Hanoi Hotel z całego serca.
• Kerec (10/5): - Great staff and amazing breakfast! Nothing
• kath (10/5): Perfect place to base yourself in the old quarter - Fantastic location and the staff were so lovely and helpful. Nothing was too much trouble. Would definitely go back ❤️
• Jorge Sousa (8/5): - Gostamos do pequeno almoco, muito bom. A janela da varanda devia ter melhor vedação.
• Jérôme (8/5): Très bien hôtel très bien situé - Très bien situé
• Apryl Joy (8/5): We had a wonderful experience thanks to the incredibly accommodating staff esp Anna. From the moment we arrived, everyon - Near Hoan Kiem Lake and almost everything The road is closed on the weekends so we needed to walk down to the main road as the vehicles can’t come in bringing the luggages with us. Also our toilet was leaking and won’t drain properly for the shower, kinda flooding on the toilet’s floor.
• clotilde (7/5): Hôtel idéalement situé dans le centre d’Hanoï - Emplacement idéal au centre d’Hanoi. Literie confortable Personnel sympathique Hôtel difficile à trouver car il n’y a pas de réception, on rentre par une agence de voyage.
• Anders (10/5): Liter centralt hotell - Väldigt centralt litet hotell. Utmärkt frukost.
• Alisha (9/5): Great location and staff! - Great location and the staff were really friendly to! they let us leave our bags there while we went out for the day before check out. The location is great for exploring the centre of the town, was a great place to stay for our last place while travelling :) n/a
• Linda (10/5): Great hotel in a good location - Large room, hot shower, large comfy bed, balcony and furniture. The breakfast was at the hotel very close by and had an excellent choice. The location was close to the lake and on the edge of the old quarter. The staff were friendly and helpful. Nothing
• Nellija (10/5): Izcila lokācija, brinišķīgas brokastis, laipns personāls - iesaku!!!! - Lieliskas lielas un ērtas gultas. Super liels numurs pilsētas centrā uz sānu ielas, kur nav tik liels troksnis. Katrā stāva tikai 1 numurs, tāpēc blakus netraucēja "kaimiņi". Izcilas brokastis blakus esošajā viesnīcā - liels un garšigs piedavājums, papildus vēl varēja pasūtit ēdienus no Brokastu ēdienkartes. Viesnīcā uz vietas nopirkām arī celojumu uz Halong Bay pa ļoti izdevīgu cenu. Blakus lielisks SPA salons. Viss lieliski!!!
• Jérôme (8/5): Tout était très bien je recommande - Très bien situé Dommage qu’il y avait pas de piscine
• Andrew (10/5): -
• Philippe (8/5): -
• Thao Vikham (7/5): -
• Felipe (9/5): - The staff, especially Anna, helped us in all our needs.
• Sjors (9/5): -
• Greta (8/5): -
• Rita (9/5): - Дружелюбный и грамотный персонал, хорошее расположение в старом городе. Легко добраться из аэропорта на 86 автобусе. Отличный европейский завтрак. Отель рекомендую. Немного пахнет канализацией из санузла.
• hoa (9/5): -
• Jacqueline (8/5): Good mid-range accommodation made for a pleasant first experience of Hanoi. - Very conveniently located on a quiet backstreet near the western lake. Close to many attractions and restaurants. Breakfast at a nearby hotel was excellent. Staff were friendly and helpful. No shared spaces e.g lounges, cafes
• Kurt (7/5): Begrijp de score 9.1 niet - Kamer werd alle dagen gepoetst. Veel straatlawaai. Schuifraam sluit niet goed af. Verouderd. Schimmelvlekken in badkamer.
• SM-travels (9/5): Central, convenient, clean and comfortable - This is an odd hotel, just a stack of individual rooms above a travel agency, one room per floor. But the room was large, comfortable and it was very quiet at night despite the central and busy location. Perfect for our 4 night stay. -
• Elizabeth (8/5): - Breakfast!
• Lorraine (8/5): A comfortable 4 night stay. - Location is great, a short walk to Sword Lake. Staff very kind and friendly. Comfortable bed. Clean. Apparently, there is offer of 100k for a buffet breakfast, it is best to eat out to try street food, really not worth the price. Shower did not stay long hot, so if you have long hair, you might not get it clean unless you don’t mind cold shower to finish off.
• Toby (10/5): -
• Anja (9/5): Nettes Hotel mit super Personal - Wir waren insgesamt 3x während unserer Reise im Family Hanoi Hotel und es hat uns gut gefallen. Die Lage ist sehr zentral in der Altstadt und einige Sehenswürdigkeiten gut zu Fuss erreichbar. Frühstück gab es als Buffet in einem Hotel ein paar Häuser weiter. Es gab eine große Auswahl, sowohl der westlichen als auch der asiatischen Küche. Unser Zimmer mit dem Balkon hat uns gut gefallen, es war einfach möbliert und sehr sauber. Ganz besonders möchte ich das super engagierte Personal an der Rezeption erwähnen. Gepäckaufbewahrung war problemlos, für einen Koffer sogar für 3 Wochen! Sie waren sehr hilfsbereit und haben uns bei ein ,zwei Problemen unkompliziert weitergeholfen. Es gab nichts zu beanstanden.
• Ron (10/5): -
• Ng Maria (10/5): - Closed to cafe Easy to find food, souvenirs and so on , Noise from the motor and car horn The soundproof is not that good But they provide ear plug Which is ok
• Ivan (8/5): Personale gentile.vicinissimo al centro.ottimo posizione -
• RENATA (10/5): - Super lokalizacja w samym centrum. Bardzo dobre śniadania , pomocny personel . Było głośno nawet w nocy , ale to normalne ponieważ hotel jest w samym centrum.

Photos