The Hacienda at Krystal Grand Puerto Vallarta

Location: Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333, Puerto Vallarta, MX

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - Anytime

Check-out: 11:00 AM

Instructions: Front desk staff will greet guests on arrival at the property. Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Amenities & Facilities

• Meeting rooms
• 24-hour front desk
• Garden
• Luggage storage
• Concierge service
• Elevator
• ATM/banking
• Library
• Safe-deposit box at front desk
• Meeting rooms
• Smoke-free property
• Tours/ticket assistance
• Rooftop terrace
• 24-hour fitness facilities
• Banquet hall

Rooms Available

• Junior Suite Hacienda Double

  2 Double Beds

  463-sq-foot room, furnished balcony with garden views

  
  

  Internet - Wired internet access

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Premium bedding

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Desk
  • Private bathroom
  • Satellite channels
  • Bottle of water
  • Daily housekeeping
  • Ceiling fan
  • Espresso maker
  • Room service (24 hours)
  • Premium bedding
  • Bed sheets not available

• Junior Suite Hacienda Pool View

  2 Double Beds

  463-sq-foot room, furnished balcony with pool views

  
  

  Internet - Wired internet access

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Premium bedding

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Desk
  • Private bathroom
  • Satellite channels
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Ceiling fan
  • Espresso maker
  • Room service (24 hours)
  • Premium bedding
  • Bed sheets not available

• Jr Suite Hacienda King

  1 King Bed

  463-sq-foot room, furnished balcony with garden views

  
  

  Internet - Wired internet access

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Premium bedding

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Desk
  • Private bathroom
  • Satellite channels
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Ceiling fan
  • Espresso maker
  • Room service (24 hours)
  • Premium bedding
  • Bed sheets not available

• Junior Suite Hacienda Swim Out King

  1 Queen Bed

  452-sq-foot room, furnished balcony with pool views

  
  

  Internet - Wired internet access

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Premium bedding

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Desk
  • Private bathroom
  • Satellite channels
  • Bottle of water
  • Daily housekeeping
  • Ceiling fan
  • Espresso maker
  • Room service (24 hours)
  • Premium bedding
  • Bed sheets not available

• Junior Suite Hacienda King Pool View

  1 King Bed

  463-sq-foot room, furnished balcony with pool views

  
  

  Internet - Wired internet access

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Premium bedding

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Desk
  • Private bathroom
  • Satellite channels
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Ceiling fan
  • Espresso maker
  • Room service (24 hours)
  • Premium bedding
  • Bed sheets not available

• Junior Suite Hacienda Terrace

  1 King Bed

  463-sq-foot room, furnished balcony with pool views

  
  

  Internet - Wired internet access

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Premium bedding

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Desk
  • Private bathroom
  • Satellite channels
  • Terrace
  • Bottle of water
  • Daily housekeeping
  • Ceiling fan
  • Espresso maker
  • Room service (24 hours)
  • Premium bedding
  • Bed sheets not available

• Junior Suite Hacienda Swim Out

  2 Double Beds

  463-sq-foot room, furnished balcony with pool views

  
  

  Internet - Wired internet access

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Premium bedding

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Desk
  • Private bathroom
  • Satellite channels
  • Bottle of water
  • Daily housekeeping
  • Ceiling fan
  • Espresso maker
  • Room service (24 hours)
  • Premium bedding
  • Bed sheets not available

Guest Reviews

• robertrS8035YX (10/5): Ernesto Perez at Hacienda is the best concierge in Puerto Vallarta - We stayed at the Hacienda, it was five star experience, our concierge Ernesto Perez was the main man who took great care of us and made us feel very special. We highly recommend this place and encourage you to visit it very soon. The restaurants were amazing, the pools were great, and the rooms were very clean and well maintained. Five stars all the way around.
• 987shahrzads (2/5): Ruined vacation - One of the dirtiest hotels that I have stayed at. I booked it through Expedia based on pictures. It was disgusting! I had to get an Airbnb.
• annie2468 (10/5): Top notch stay - We have just returned from a week with Air Canada vacations at the Hacienda Krystal Grand Puerto Vallarta. We now know the routine getting through the airport. (Second time) Once outside finding our AC reps and transport is a bit of a process but you are on vacation. Go across the street and locate transport vans lined up. The hotel is a two in one. If you are looking for a lively atmosphere for families book the Krystal Grand side. I large pool. Lots of chairs. Beach access with Lots of chairs and umbrellas. The ocean breeze was always pleasant. Very choppy most of the time. Water shoes not needed. A snack bar with drinks and burgers etc. This side has a rooftop adult pool. The views are impressive. Very quiet in the morning until 11am. Offers a bar service at 11am and 1pm snacks. Buffet for B,L,D. We used this for Dinner. Always good. Lots of choice. Staff were very pleasant and most helpful. The hotel provided a Mexican night with Dinner on the beach. The staff did a great job. If you are looking for a quiet relaxing adult location book the Hacieda side. 2 pools with lots of chairs. Never had to reserve. No loud music. The hotel does a great job of providing both options. As per recommendations on Trip Advisor we booked a pool side room on the 3rd floor. Good choice. Room spacious and bright. With a balcony. Thanks to our cleaning staff for doing a fine job and who we never met. Hacienda guests can access both properties. Hacienda Breakfast buffet. Lunch buffet pool side. Both very good. There are several à la cart restaurants to choose from located both sides. We did not book but heard all were very good. Many thanks to all staff on the Hacienda side: A special thanks to those we got to know over the week Manuel, Migel, Ruben, Karla, Marissa, and Antonio (pool drink service) I have missed some names for sure. Don’t forget to show your appreciation and tip the staff. We will return. You should go!
• 70amarw (10/5): Excellent hotel and service, very good amenities. - It was our first time to go to Mexico and really enjoyed our all inclusive trip. The service and food was excellent, my wife was vegetarian thus we requested for special vegetarian meals which was very well taken care of, I would like to specifically thank Mr Ernesto (relationship manager) who went out of his way to accommodate our meal requests and make our stay very comfortable.
• 372jadenc (2/5): ⭐️ 1 Star — I Wish I Could Give Zero. Worst Resort Experience of My Life. - I have never written a hotel review before—good or bad—but my experience at The Hacienda at Krystal Grand Puerto Vallarta was so unbelievably bad that I feel obligated to warn others before they make the same mistake. My partner and I were placed in FOUR different rooms over the span of four nights. We never once unpacked our suitcases or felt remotely comfortable. We originally booked a Junior King Suite—the one with the blue accent wall, arched stone-style ceiling, and tasteful decor. What we got instead was a continuous nightmare. Room #1: We couldn’t even get in. Their key system was down, so a bellhop walked us to the room to try his master key, which also didn’t work. Annoying, but we were understanding. We went to dinner and were told our keys would be ready afterward. They weren’t. Room #2: Instead of the King Suite we booked and paid for, we were sent to an outdated, filthy room with - TWO double beds - No art on the walls - No phone - Mold on the curtains and chair - Stained robes - Dirt and hair on the floor - A broken ironing board - No deadbolt - A TV with a remote that didn’t work When I brought all of this to the front desk, the woman actually laughed and told me the room we booked “doesn’t exist”—even though I could literally see it from the hallway windows and offered to show her. Only after calling her supervisor did she agree to move us—but said it wouldn’t be until Monday. We checked in on Saturday. Room #3: On Monday at 4 PM, we finally received the “nonexistent” room we originally booked. It was beautiful—exactly what we paid for—but within hours we discovered the door didn’t lock at all, and the deadbolt was broken (again). The front desk’s “solution”? “Lock your suitcases.” Absolutely unacceptable. A helpful staff member escalated it to a supervisor, who confirmed the door was broken and moved us to yet another room. Room #4 (the “upgrade”): This room was technically a suite, the only difference being a swim-out pool—which we never used because we saw raccoons swimming in it the first night. At this point we were exhausted and just wanted a functioning room. But it didn’t stop there. Room Service Disaster: We ordered food one night with a 1.5 hour delivery estimate. Fine. Things get busy. The food never came. I walked to the lobby at 1 AM—because AGAIN, no phone in the room—and the only person there was the valet attendant, who kindly tried calling room service for us. The food finally arrived at 2 AM, waking us up from sleep. Total wait time: 3 hours. The ONLY Positives The service staff at the bars and restaurants were wonderful—attentive, kind, and truly trying their best. - Buffet: 7/10 - Hacienda breakfast buffet: 6/10 - Pool bar: 9/10 - Lobby bar: 9/10 But I’ve heard from multiple people that the food quality at nearby resorts is far better. The Final Insult After all of this—being moved FOUR times, dealing with unsafe rooms, mold, broken locks, hours-late food, and nonstop frustration—we received absolutely ZERO compensation or refund. This was my first-ever trip to Mexico, and it was absolutely ruined by this resort. I cannot say this strongly enough: do not book here. Save yourself the stress, disappointment, and wasted money. I genuinely hope management reads this and takes real action, because what we experienced was unacceptable on every level.
• anask451 (10/5): Excellent service from Ernesto Perez at Hacienda Krystal Grand - We had a few issues when we checked into our room with a jacuzzi — the jacuzzi area wasn’t fully clean and the air conditioning wasn’t working properly, even after several requests for maintenance. Then Ernesto stepped in, and his service truly made the difference. He was very attentive, arranged for the AC to be checked again, offered us champagne and a restaurant reservation to make our evening better, and even helped us move to a different room the next day. Thanks to him, the experience improved a lot Ernesto was professional, kind, and genuinely cared about making things right. He turned what started as a disappointing stay into a pleasant one — his customer service really stood out!
• 765nitiyaw (10/5): Day of the dead weekend experience! - We enjoyed our experience, we had some difficulty at checkin but it was accommodated with an upgrade to a swim up pool which we greatly appreciated. The breakfast is amazing and the staff is kind and helpful. Great onsite performances and concierge is excellent
• Courtney (6/5): - Generally, I had a great time and the staff really were incredible. However, I do think they need to put some more work into the variety of the food they serve. It is basically the same exact dishes everyday, all day. Variety would be nice.
• Clarissa (10/5): - Every staff encounter was amazing. They go above and beyond. I had a great time!
• Shannon (4/5): - Loved the spa! Loved the poolside cocktail service! Loved the housekeeping and beverage service! Hated the pool towel card service The buffet food was not very good
• Jennifer (10/5): - 2nd time there 10-10
• Yolande (10/5): - liked the result, enjoyed our stay. I will come again.
• Luisa (10/5): - Todo perfecto
• alejandramR4251QJ (8/5): Puerto Vallarta 8/2025 - The Hacienda is a quiet and pleasant hotel to be at. It is an All-Inclusive but you have to make reservations every day for restaurants. The attached Krystal Grand is a family hotel and has the entrance to the beach- which there is a bridge from The Hacienda to Krystal Grand (we learned this the last day). The rooms are a bit older and may have a smell to them. The towels and the sheets on the bed were clean and acceptable. You are given towel cards and they are for the pool/beach towels. You are able to swap the towels as you need it. The pool and restaurant waiters are wonderful!! Look for Antonio, he is such a great soul. He will take care of you and make sure you have a drink and or snacks by the pool. Overall, the staff are great! Just as a reminder- in the check in process, they try to offer you a 90min tour with breakfast, they are trying to get you to shop for their “exclusive benefits”. It sounds good because they offer you discounts for excursions but make sure that if you are not interested to be firm with your response.
• Ryobi (4/5): Wild raccoons and sus food - My husband and I chose this ‘all-inclusive’ resort in hopes of getting away and finding relaxation and luxury. When we arrived in the property appears very pretty at first glance. Upon entering the lobby (stifling hot) we were greeted with lukewarm welcomes. The gentleman who assisted us gave us a paper with all the hotel information on it and pointed towards our room. We saw others being taken to their room by members of the staff, but we figured what the heck we can find it on our own. We found our room eventually, and upon opening the patio doors, we realized we were in a corner unit covered by a lot of of trees and had a much smaller pool than all the rest of them when we looked down the row. We also noticed the abundance of noise and screaming coming from the pool as it was a weekend and apparently on weekends they got a lot of timeshare or vacation club guests as this property as it’s also a timeshare/vacation club. We came to realize that those guests were much more preferred and taken care of than hotel guests. Upon changing our room two more times to find a pool that was actually a decent size and not covered by trees so we had sun, we were able to start enjoying our vacation. We quickly changed out of our airplane clothes into our pool clothes and jumped in the pool. Five minutes later, we were greeted by an unwelcome guest- a big raccoon that came right up to the edge of our pool through the trees. I know many people have said that there are raccoons running around the property and while that may sound cute, the raccoons here are large and not afraid of people. Plus, they are wild and likely rabid. I’m a decent sized man and my husband is a bodybuilder and one evening we were carrying umbrellas and the roughly 30 pound raccoon that greeted us on the pathway to our room was not friendly and would have easily taken a baby given the chance. Shifting over to the food, the first evening we went to the Talavera Mexican restaurant. I ordered the tuna tartar and when it arrived, it was brown. I pushed it around, but couldn’t eat any of it. Literally made me nauseous looking at it. This was a great indication of what food was going to look like. hot dogs that were barely cooked, hamburgers that were overcooked, tortilla chips that were oil logged, the list goes on. By day three we were sick. Needless to say we had to go out several times to go find decent food and by the end of the trip we were drinking Pedialyte. Apart from this one evening, our hot water went out and we contacted the front desk multiple times but heard back nothing for about 20 minutes and I was waiting to take a shower so I had to put clothes back on and go to the lobby. The gentleman told us he would send someone. Another 20 minutes past no one comes so now my husband went down. Same thing someone’s on the way. Someone finally came checked the water and told us to give it a few minutes I’m not new and I know that if your water heater is off for the building, it’ll take hours if not all night to heat up. Which it did. We got to shower and freezing cold water that night. After our stay, I reached out to Expedia and provided them all of this detail so they could contact the hotel. The hotel provided no refund and instead gave us one free night for a future stay within 12 months. My husband and I live in Florida and I am not flying to the other side of the continent to use one free night. This is the last you will ever see of us Krystal so enjoy your timeshare guests until they even realize that the food and service and raccoons are not worth it. Don’t sell this as an all-inclusive resort. With all the weight you will lose from the food and the raccoons running all around the property., you should consider this a weight loss wildlife camp. At least then you would give the right impression.
• Peyman (8/5): - Only customer service was poor . Some of the stuff
• Everett (4/5): Unhappy - Maids need to be trained in how a room should be cleaned properly. Pool should be maintained properly every day. Elevators should all work in both directions and be cleaned properly.
• Karen (8/5): - The adult pool area was nice. We didn’t need to search for a chair. The staff were really friendly! Our room was clean, the rain shower head didn’t work though. The adult area was quiet, would not recommend this resort if you’re looking for a lively pool area. The food options weren’t great and if you didn’t book an al a carte early, you were eating at the family buffet. The breakfast buffet was good but I wasn’t impressed with the evening buffet and it was very loud. The alcohol options were good name brand liquors.
• Janette (10/5): - I truly enjoyed every moment I spent at this location. I stayed at La Hacienda which is the adults only part and it was absolutely relaxing. Maribel at the cafe in the front was outstanding. She really took care of us as much as she could and if I ever stay again at La Hacienda is because of her. The whole staff goes above and beyond for everyone. The hotel is also very close to everything. I felt very safe and welcomed here.
• Jarell Anthony (10/5): - The staff was excellent and courteous thorughout the entire stay. Whenever any situations arose, the staff handled things well. The room was amazing, though I never used the swimming pool attached to my room. I thoroughly enjoyed my bachelor trip to Krystal Grande and would recommended it to others. It's smaller than some of the resorts I've been to in Mx, but it had fair quality food and a pleasant atmosphere. Bobo the iguana was a nice added experience.
• Maria G (8/5): - What we liked about the property was tgat it was at walking distance from the beach, entertainment every night, the staff was very professional and polite.
• Jaime (8/5): - We loved staying at the hacienda. It felt safe and clean, and although it didn’t have a view of the ocean, it has beautiful greenery all over. We loved the atmosphere.
• Nomad08672124882 (10/5): - We came here for nearly two weeks for our honeymoon. Initially we were having a rough time because we were having issues with our room with the AC, hot water etc. We got escalated to Felipe Villa (Guest Service Manager) who went above and beyond to try and get our issues fixed. He was personally checking different rooms to find us one that had AC working, and was going above and beyond to try and help us. He ended up upgrading up to a better room than we ever could have asked for. He was extremely kind and patient, and was amazing with following up with us regularly. He turned a bad experience into a 5 star review, and deserves a giant raise for how hard he works. He truly cares about his guests. Thank you so much Felipe!! That being said, while the hotel itself had some technical issues, all the staff we encountered (the girls at the Cafe, servers etc) were all very amazing as well.
• Stephanie (8/5): - Breakfast and lunch was really good Dinner was mediocre. However it is close to the Malecon which has so much to do. The staff at resort will go above and beyond to make you happy. The resort is close to alot. We walked to alot of places we went. It was safe to go off the resort also. We loved our swim out room.
• Jeanie (2/5): - The staff upon check in was very rude. The food here is terrible, we ended up eating off site for most of the trip. We spent five days here, paid for a swim out suite and the pool they gave us was the tiniest and dirtiest. The latch on the room door was broken. It was an awful experience, the rooms are old and dirty.
• Kyle (10/5): Great Stay, will miss our time here - We really enjoyed our time here in our swim out room on the Hacienda side. Being able to jump in our own pool everyday, was the best way to beat the heat, and once the waiters realized we were out there they would pop through the bushes to bring us drinks, which was amazing. The afternoon thunderstorms were not a problem and actually beautiful to watch and listen too. The Talavera restaurant was our favorite, but we also tried La Catrina and Il Delice. La Catrina was second and Il Delice was just okay. We ate at the Hacienda buffet every morning and got great omelettes. The only con of coming in the summer was mosquitos. They were a minor problem, but my wife was smart and bought a mini bug zapper which worked quite well in the room, and then bug spray and bug bands. I don't think I got bit once. It is very hot and humid, and it is rainy, but coming in the off season worked out for us.
• Juan Rogelio (10/5): - El Hotel Hacienda tiene una alberca techada, muy conveniente cuando no queremos asolearnos mucho. El personal es muy atento y cuidadoso con el servicio. Las instalaciones estan impecables.
• Rashawn (10/5): - The staff is Amazing. Pleasant helpful and hardworking. Truly made the stay special.
• Magnolia (2/5): - Upon our arrival the hotel staff was very unwelcoming. We had no idea the sister hotel was next to us. We had no direction of where any of the amenities were like the gym or pools. We were given our initial room and it was extremely dirty. There was hair all over the floor and the soaking tub, the second room was leaking water from the ceiling, the last room given had two double beds. I felt like the staff was annoyed we kept bringing these complaints. We were eventually given the initial room after housekeeping "cleaned" it but it wasn't any better. We also got the jr suite with the swim out pool and we never used it because it was so dirty the water was brown of how unclean it was. Please don't waste your money, go to another hotel!
• Laura (10/5): - The staff was amazing very courteous and top of everything.
• Stephanie (4/5): - I liked the area where the property was located , would not return due to cleanliness , sheets/bedding and pillows had a mildew smell no matter how many times I asked them to change the bedding. The restroom was not clean when we arrived at all and had hair all over the floor as well as dirt even after room service cleanings daily. Food was terrible and had to eat out of the resort.
• Pierre (8/5): - I wish there were better food options.
• Laterrica (10/5): - Soooo nice and clean
• Rafael (8/5): - Great value for the money. Pools and common areas are very pleasant and human-scale. The Mediterranean villa style is really charming and they pull it off well. Food offer can be improved, but it does the job. Staff is attentive, professional and accommodating. Our checkin concierge, Melanie, was the highlight of our checkin and overall stay. Kudos to Melanie.
• Pierre (8/5): - There were not that many food options from the buffets.
• Julio (8/5): - Good place the food some days are really good some mmm so so but place amazing people great
• Ruby Alena (8/5): - I didnt like being pushed by every employee there to take a tour and 90 minute sales pitch about them promoting a new hotel and a 10 year plan presentation. I went for a holiday not to be harassed. I wouldnt call the rooms swim out rooms as the indiviual pools are not connected to the main pool which is what i had assumed they meant by a swim out room. The resturants need a bit more variety. The raccoons and iguanas are probably the highlight of the hotel as they are very interesting to see. The bed is extreamly comfortable which is nice. I enjoyed my stay non the less as the hotel is lovely.
• sofialK7716QY (10/5): Will continue to visit yearly - 4th year in a row coming here and never disappoints. I love both workers Cesar and Santos. They always greet and serve us with a the best customer service. And one thing I do enjoy when being on vacation is when the servers/bartenders actually chat with you and can carry a conversation.
• zelenap2025 (10/5): Santos Quintana- AMAZING SERVICE - Our friend group stayed at this resort for 7 days. Resort is beautiful and has beach front. Italian restaurant was very good. We had the pleasure of having services provided to us by Santos Quintana most of our stay and he always went above and beyond for our needs. He was highly knowledgeable about the resort and the fun events they have planned for guests. He was very professional while also having a fun friendly personality, making us feel so comfortable asking him for anything we needed. He made our trip exceptional with the amazing service he provided. Our experience was 10/10
• jennyrae2 (10/5): Best waiter ever- Santos Quintana! - We had an incredible experience at The Hacienda at Krystal Grand in Puerto Vallarta, and one of the biggest highlights of our stay was the exceptional service provided by our waiter, Santos Quintana. Santos is the perfect combination of personable and professional—always attentive, kind, and genuinely committed to making our experience here one to remember. We can’t wait to come back and have Santos as our waiter again - or even better, in a well-deserved promotion!
• Jasmin (10/5): - Such a fantastic experience! Just great and amazing staff. Always so helpful and kind.
• Haley (6/5): - Easy and safe walking into town. Be sure to wear closed toed shoes. Food really needs to be improved. Rooms were clean-ish but left dirty spots. All lobby furniture had stains.
• Xolisile (10/5): - The staff was very friendly and very helpful
• Andrea (10/5): - The staff was extremely friendly and helpful
• Cynthia (8/5): - Great stay!!!
• Maps30717421282 (8/5): Mexico Girls Trip 2025! - Friendly staff, Carlos especially! We had a great stay. Only negatives were the constant sale vendors on the beach, and as it’s a smaller resort there aren’t as many options in the evening for a night life. Otherwise it was a great girls trip!!!
• Sainty4 (10/5): Amazing stay at the Hacienda! - Just leaving the hacienda today and I have to give out some huge props for this place! Yes it’s an older hotel but it’s very clean. It’s the staff here that make this place exceptional, Miguel at the breakfast buffet on the hacienda memorized our drink orders and always had it ready for us as soon as we got there. The servers by the pool were right there every time we finished our drinks to get us more drinks. They even brought us fresh guac and salsa to eat by the pool. While the food at the buffets here wasn’t always amazing, we were always able to find something to eat. The Italian a la carte was fantastic and the piano player was amazingly talented!! Also, there were some raccoons but they were delightful.
• Curious311801 (10/5): From Sunrise Omelets to Sunset Cocktails — Perfection! - Just returned from a relaxing vacation and we couldn’t be happier with the experience. From the moment we checked in to the day we left, the staff went above and beyond to make us feel welcome and cared for. The resort’s app made it easy to book special dining options and stay up to date with daily classes, games, and entertainment — super convenient! We stayed on the Hacienda side with a lovely garden view. The room was always spotless and well-maintained — a calm and cozy retreat after sunny days by the pool. Every morning started off right with the incredible breakfast buffet. A huge thank you to the breakfast and lunch team: Miguel, Hector, Jonathan, Marissa, Fernanda, and Karyme (who always greeted us with a smile). A special shout-out to Laritsa — the omelet chef (I think!) — who made each breakfast feel like a treat with her skill and warm attitude. Both the Hacienda and Grand Krystal buffets had a great selection of fresh, flavourful food throughout the day. As vegetarians, we really appreciated the variety of delicious, satisfying options available at every meal. We also loved stopping by the Hacienda coffee shop for our daily specialty coffee — Isidra always delivered our drinks with care and friendly service that made it a favorite stop. Poolside service was just as exceptional. Rafael (Raffi), our server at the Hacienda pools, was incredibly friendly and attentive — his positive energy and smile truly made our afternoons. We also want to give a big shout-out to the amazing pool hosts: Antonio, Ceasar, Carlos (aka Charly), and Juan. Their energy and enthusiasm made every day by the pool feel festive and fun. Overall, it was a great value and the perfect balance of relaxation, fun, and top-notch service. We’re already looking forward to our next visit!
• Chantaljsk (8/5): Our Baby-Moon overall was enjoyable here! - My husband and I went for a week in April 2025 for our "babymoon." Overall our experience was good. We stayed in a swim out room on the adult only side. The private pool was a good size, clean, but not heated like the main pool. It was great to have a room with the lounge chairs at your pool incase you did not get up early to reserve lounge chairs at the main pool. Note: not all swim out rooms have lounge chairs, some have normal chairs. We noticed that at night, there was a nice light in the pool but it was turning off and on all night about every 30 seconds. Which leads me to all the minor maintenance issues within the room. For example the rainfall showerhead on the ceiling did not work correctly and made a terrible sound. But the main shower head on the wall worked well and had hot water with great pressure. The entire room was very clean and the beds and bedding were very very comfortable. Im not sure if it was a mistake or if they just don't guarantee it but we asked for a king-bed-room and ended up with 2 double beds with the night stand between them. We moved the night stand to one side and pushed the 2 double beds together so we could be closer together. The mini fridge was stocked everyday with water, pop and beer. The esthetic of the room was nice with great colours and beautiful furniture. The lush gardens throughout really made it magical for me as a gardener. I love the different trees and plants that really gave it a tropical feeling. The main pool was fun, pretty and easy to use. Amazing service from the bar. I was drinking zero proof but my husband was drinking alcohol and all the drinks were excellent. Some days we didn't have a lounge chair but we just brought a bag with our towels and left it sitting poolside and it was fine. Beginning in the late afternoon, the condo tower next door blocks the sun and takes hours of sun away from the pool. Once most of the sun is gone, the pool becomes less busy. While we were there, the construction next door was ongoing and disruptive. It sounded like pile driving with repetitive "bang" sounds. It seemed to start in the afternoon and continue into the early evening on a daily basis, even on Saturday. My other negative experience was upon arrival. We arrived to the resort at 7 am after a red eye flight. We asked if an early check in would be possible and said that our room would be available to us at noon instead of 4pm. We were appreciative! But the wrist bands to access the restaurants was a different story. We asked if we could go for breakfast (I was standing there 30 weeks pregnant) They told us we could have our wrist bands at 10 am, 3 hours later. BUT if we agreed to attend their info session and tour for their special rewards program, we could have our wrist bands immediately. This did not sit well with me and I quickly declined attending the info session. We walked less then 5 minutes down the road off the resort and had breakfast at a small restaurant that was enjoyable. The food overall was okay. Lots of options but lacking in quality. Breakfast has always been my favorite meal and the resort breakfast was pretty good. Great egg station made to order. The a la cartes were disappointing. We did leave the resort to eat at near by places. The lunch buffet poolside was pretty good as well. There is an ice cream machine too. You have access to the resort next door and it has a much louder, busier atmosphere. We never swam in the pool there but did notice in the afternoon the condo tower does not block the sun and you will be in the sun until it sets. The beach is not safe for swimming. There was always a red flag flying. Even your visual assessment will tell you it is not swimmable. But the beach is lovely for walking or lounging. The sunsets are beautiful. Lots of beach vendors. We encountered racoons at both resorts, they didn't bother us and staff were pretty quick to chase them away. There is a couple cats at the Hacienda that are no bother. One afternoon at the main pool a large iguana was walking alongside the pool and didn't seem to bother anyone. I personally enjoyed seeing the iguana as it appeared to be wild. Our late checkout was $100 Canadian. Overall we enjoyed our stay.
• mariahmI2931AI (10/5): Check in with Hugo - Hugo was amazing for check in and was very helpful. Showed us how to use the website to make reservations for dinner and got us into our room promptly. I loved the amazing service upon arrival with the welcome drinks and quick/easy check in process.
• AJDundas (4/5): Great staff but noise and odors ruined our stay - We asked for a quiet room and were originally placed at the Krystal Grand, but it overlooked a construction site and had a strong mildew smell. Thankfully, Alexandro and Francisco made our move to the Hacienda Krystal seamless—their service was professional, efficient, and friendly. The rooms at the Hacienda are spacious and attractive, but unfortunately, not quiet. Loud music from the neighboring hotel went late into the night—so loud that even noise-cancelling headphones didn’t help. Mornings weren’t much better, with noisy delivery trucks and constant beeping. The sewage smell from the bathroom after showers was also unpleasant. One other issue concerns the hygiene at the lunch buffet in the hacienda pool location. Not only are there pigeons and at least one cat nibbling on the floor, we noticed a black bird landing on the buffet and eating from it. They should rotate the hawk used at the Seafire area to scare away the wildlife. One highlight was the excellent service from Alan, the manager at Le Delice (the French restaurant on-site). He noticed I hadn’t touched my main course, asked why, and offered to pass feedback to the chef. His professional, caring approach stood out—especially compared to our experience the night before at Café des Artistes. In short: wonderful staff, but serious issues with noise, odours, and hygiene
• Alma Delia (10/5): - Was an amazing experience
• aimism (10/5): Good resort for a good price and great staff! - Great resort, we stayed in the Hacienda with a pool room. Our own little pool off our deck. It was so nice retreating from the busy areas to our own oasis. We did spend alot of time on the beach. Had no issues getting a chair and umbrella every day. The staff at the beach bar was great, fast service and good snacks in the afternoon. We are just finishing our last day here and all the staff have been great. The food was good, we ate breakfast mostly in the Hacienda but did have some in the main buffet. Omelet bar was good, tons of fresh fruit and various dishes. Lunch we mostly had snack bar or the main buffet in the Krstal Grand side. Lunch was good with different themes. Dinner we tried all the different Ala catre options. Plus a few nights at the buffet. I enjoyed the food. We have been to many different resorts in various countries and I would say that this one is not the best but also way better than the worst. I think for the price and convenience of flight we will be back. The highlights are definitely the staff, no shortage of drinks and the coffee bar. I love my morning latte and after dinner espresso martini.
• Q159EKginam (10/5): Awesome! - The staff is what makes this resort wonderful! We have been to numerous resorts in different locations and nothing beats having a superb staff. We stayed on the hacienda side and have nothing but good to say regarding the fabulous staff. Everyone was exceptional from the check-in process, restaurants, pool waiters, bartenders, gardeners and maids. We want to specifically mention Antonio, Carlos, Cesar and Rafael who waited on us in the two pool areas. You cannot beat them from their conversations, efficiency and never missing a beat. The grounds of the Hacienda are beautiful, rooms are clean and food was good. It is located at the back of the Krystal Grand and very quiet. If you would like more activity all you have to do is walk over a connecting walkway and participate in restaurants, entertainment, pool and the beach at the Krystal Grand.
• bigAl19678547 (10/5): Great place to relax. - Where to start, from the time we walked in, to the time we left, Elizabeth and Paola took excellent care of us. Always checking to make sure everything was great! The staff is amazing as well. From Daniel at the family side of resort, ( pool area), to Cesar, Carlos and the others at the Adult side, bringing us beverages and checking on us all day, to Miguel, Guerado and Salvador in the restaurants taking care of us too. I know I am missing some too, sorry for that. Everyone deserves a shoutout. The rooms were clean and comfortable. We had a swim out room, with a small private pool for us, was really nice. The neat thing about the resort to me was, you can use the whole resort if you want. We stayed on adult side, but were able to enjoy the beach on the family side too. We tried most of the restaurants, which were good. Adult side has a buffet right by the pool. You can grab a plate and sit by the pool still. All in all, we were very happy with the place. Will definitely go back again.
• Marco (10/5): - Awesome rooftop bar and pool!! Amazing food and drinks 👍👍
• Brendaisha (8/5): - I just went for my birthday trip March 16-20 and overall the stay was good. The property was clean and beautiful but honestly the upkeep on some things was not good. I booked two Jr suite hacienda terrace rooms. They are HUGE! Loved all the space and the outside jacuzzi. On further inspection we realized that some things were broken. In one of the rooms, the door that separated the bedroom from the bathroom was jammed open and couldn't be closed. The bathroom tub handle for hot water did not turn on and the phone in the room did not work. The other room did not have a phone at all. When we went down to concierge to tell them they said they stepping away from phones and you would have to leave a request on WhatsApp for anything. That wasn't explained when we checked in. They did send someone to fix the bathroom door but the bathtub handle was never fix. As far a food goes, it was mostly terrible at least when it comes to the buffet. Breakfast was amazing though. I was only able to try one restaurant which was the international and it was good. Some of the restaurants are only open some days so I did not get to try most of them. You have to reserve a spot between 10AM and 2PM every day. The earlier the better. The food on the Hacienda side is better and more seasoned. The Krystal grand side was super bland. The made to order pasta night was good also at the buffet but the line is long because they only have one cook for that. Overall the staff is super friendly.
• Global381562 (10/5): First time but not my last! - Well, this resort exceeded expectations. As soon as we arrived we were able to check in quickly and early since our flight landed at noon. The room was so spacious! Biggest room I’ve ever stayed in at a resort. The beds were very comfortable, same for the pillows. The pool staff were EXCEPTIONAL. Carlos, Cesar, Miguel. They never let your drink go empty, and remembered your drink order for the week. They were the friendliest staff at the resort and deserve to be recognized for the same! Loved seeing them every day at the pool. The ladies in the coffee shop made the best drinks and so hospitable. Always smiling and talkative. Buffet was good also, small selection but different items which I appreciated. The Italian a la carte was devine. The Friday Mexican night was so special. The entertainment was amazing, the food was great - tacos, tamales, tequila! My sister and I met so many amazing couples here and had a great experience. I never go to the same resort twice but would return here in a heart beat. I can’t say enough good things about Hacienda at Krystal Grand. We can’t wait to be back. 10/10.
• Lori A. (8/5): - The setting is stunning. Like being in a jungle with so many palm trees and beautiful plants! Hard to get a beach chair, they were always reserved by 7:30 a.m.! Food was ok, not great. Breakfast was very good and lots to choose from. Several things could use upkeep.
• ToscheStation (8/5): Great staff! - Thanks to Carlos, Rafael, Antonio and Cesar at the Hacienda pool! They treated our group wonderfully and we felt so fortunate to be spoiled rotten! Only really bad thing was our pillows and blankets smelled awful like sweat and mildew. They need new pillows for sure! Was hard to sleep because the smell was so bad. Asked for help but they thought I meant the cleanliness of the room wasn’t good but it was! We were only here three days so didn’t want to bother again. Also, the bathroom towels are hard to come by and never received a hand towel or wash cloth but felt lucky to finally get regular towels so didn’t complain 🤓 Overall the food was pretty tasty. I’m vegan and one chef made a special meal just for me and it was delicious! I’d definitely come back again!
• Kevin (10/5): - Staff were fantastic.
• mikepP3618NT (10/5): Great breakfast staff. - The staff at the hacienda buffet are fantastic! After the first day, they know your order and are very accommodating. Breakfasts were great. Thanks Miguel, Hector, Marissa, Jonathon, Fernanda and Lavitza for greeting us with smiles every morning.
• Adam L (6/5): - The outdoor staff around the pool was amazing and attentive, the pools were also very nice with lots of socializing. The rooms were not all that clean, and there was one day we didnt get clean towels (6 day stay), and a couple more were we only got one towel. The amount of restaurants is misleading as three of them are only open three days per week, and almost impossible to get reservations at. If i was to stay there again, i would stay at the Krystal and use the pool at the Hacienda. Also, the front desk concierge was less than friendly and offered almost no help for anything other than telling you to use their App (which rarely worked) to book reservations and such. Finally, forget about getting change or Peso's at the front desk, the will direct you to bartenders to get change. Basically, I would only stay there again for the bartenders and staff around the pool area.
• carolbK252NW (10/5): Fantastic First Time Vacation in Mexico - Our first time ever to Mexico the weather was amazing for two weeks straight!! The staff at the Krystal Grand Peurto Vallarta were the best so friendly so accommodating especially Felix and his team at the beach/pool bar Edgar, Guilermo just to name a few were all great guys, hard workers! The buffets were very decent, loved the breakfasts, the themed nights were good such as the Mexican night the tacos were delicious. Alot of variety and choice for everyones liking. Would definetely recommend this hotel.
• Clayton (8/5): - Overall had a great experience. This is my second time visiting and I would definitely visit again. The food is relatively good (except for the Italian food), the entire property is clean and all the staff is very friendly and helpful. We had an issue with our first room shower so they had to put us in another room, but I’d say that was the only issue we ran into while visiting. I love that you can access the sister hotel next door which has a rooftop adult only pool overlooking the beach.
• Gricelda (10/5): - This was our 2nd time visiting The Hacienda at Krystal Grand in PV, MX. The staff is amazing from the entry area, specially Jesus, that gives you a warm welcome, to the pool bar area. Brandon at the pool bar also granted us a home feeling with great knowledge of the drinks. At the pool area, Carlos and Cesar made our pool enjoyment as if we were in our own house. The restaurants could improve in the food offered although the service of the waiters, Ivan and Cristian was exceptional. They were great going between tables and treating all guests with the same service. I will definitely return to The Hacienda in the future.
• 923PatriciaB (8/5): Our stay at the Hacienda Krystal Grand - Was weary about our stay at this resort as I read conflicting reviews but I would highly recommend it. Our room was great & I loved the poolside view. It was the first time I chose an adult side of a resort & thoroughly enjoyed it. Met lots of like minded and age appropriate tourists. There was a lot of Canadians. I loved the location, close to the airport, quick uber drive to downtown & the Malecon, walking distance to lots of amenities including the marina & Walmart. The only challenge we had was getting a reservation at an Al a carte restaurant & getting a lounge chair at the pool which I have seen at most resorts. I will advise, lesson learned, spray your legs with insect repellent when going to the beach. Got a fair amount of sand flea bites. All in all will definitely go back.
• Rafael (10/5): - Awesome
• Jennifer (6/5): - Property is lush, we have stayed before. We only had a bath towel, no wash cloths or hand towels, the chair in our room was a little dirty on arrival but the staff is amazing we wood still go back. It is a great priced resort for sure. The restaurants are good, especially the avocado ice cream 😏
• FRANK (8/5): - Friendly staff . Dinners were good Breakfast was average and lunch was a little uneventful. Overall it was a good experience
• Ma. (10/5): - This place was wonderful. Everyone was kind and helpful. Food and drinks were great. Our room was beautiful and clean. The beach views were incredible from the pool. We will definitely be back:)
• Robert (10/5): - Dining options
• Tania (10/5): Solo Trip in PVR - I had an amazing time! The workers were so helpful and extremely nice! Lots of sleep lots of drinks and lots of food was had! Can’t wait to go back! I only went to one show but definitely want to go back and enjoy all the activities that go on!
• danielas (2/5): - We paid extra to stay at the Hacienda, expecting a high-end, adults-only experience, but it fell far short of expectations. In the evenings, there was nowhere to enjoy a drink within the Hacienda section, forcing us to walk to the other side of the hotel. Beach access was also unavailable from the Hacienda, requiring another trek to the main resort. The only bar available in the evenings had long lineups, making it difficult to get served. Live music was only offered every other night, and when it did happen, the quality was disappointing. The hotel itself felt extremely run-down—bathroom doors by the pool wouldn’t close, pool tiles were coming loose, and the rooms were outdated. Worst of all, the shower smelled like sewage. Our group of 16 has traveled extensively to all-inclusive resorts, and this was by far the worst experience we’ve had. I would never stay at a Krystal property again.
• Grace (6/5): - Nice location, right on the beach. The Hacienda, adults only section, was much quieter than the resort. Not many restaurants to choose from, the French and Italian specialty restaurants were not that special. Evening entertainment rather poor quality.
• Teresa (10/5): - Enjoyed our stay, hope to return next year 😃
• Ronald (4/5): - There’s a lot that’s needed to be addressed. Room service is supposed to be included in my package but they charge $10 us for each delivery. Food and liquor was horrible. Good way not to eat or Drink much. Had to leave resort to have anything that was good. Disappointed for sure.
• Samantha (4/5): - Was disappointed in the food. The buffet was better than either a la cartes. The two a la cartes we booked served main courses that were barely edible.
• B (8/5): - I enjoyed my stay at Hacienda very much. The staff were lovely and very helpful. Our room was clean and the bed was very comfortable! The pool has a nice quiet vibe to it. If you are looking to relax this resort is definitely quieter than its attached sister resort at Krystal Grand.
• Richard (8/5): - Staff are very friendly and helpful. Very quiet and serene environment. So relaxing. Ask a staff to remove unattended towels.
• Nicola (8/5): - We had a great stay. The room was spacious and the staff was amazing! Lots of delicious food at the buffets and a la carte restaurants. Our server at the morning buffet was very friendly and welcomed us with mimosas every morning. The only downside is the longer walk to the beach as you need to go through the Krystal Grande to access the beach. Other than that we really enjoyed our trip!
• Sandra (10/5): - Celiac friendly, chefs were very accommodating
• Andrea (10/5): - Staff was extremely nice and welcoming. Food was very good. Place was very pretty and clean. I would definitely stay here again. Miguel, Fatima, Carlos were extremely nice.
• Nina (4/5): - First the positives: most of the staff were very friendly and helpful, the breakfast buffet on the hacienda side was good, the pools were nice. The negatives: the staff that we needed help from were not very nice, the food other than breakfast was horrible, the “rules” about holding pool chairs wasn’t followed by the staff so people would put their towel on a chair early in the morning and hold it all day, a lot of things were broken (doors, sinks, bathrooms), only 2-3 restaurants were open each day and reservations could only be made on the same day btwn 10-4, room service had a $15 delivery fee, and did I mention the food was AWFUL!!!
• Gabriel L (2/5): - I didn’t like the wait time to get our room. We landed early 12:30pm and got to the hotel at 1pm check in time was at 3:30pm but they didn’t have a room available for us until 7:30pm. And there was no manager there to speak with, they couldn’t accommodate us and the staff at the front desk were worthless.
• Donald Edward (4/5): - The staff was good, but the food was bad. It was like a 'Cuba Diet'. It wasn't quite that bad, if you have been there you know what I mean. Making reservations was a pain.
• Jeshurun David (6/5): - Honestly, I enjoyed the food and drinks at this hotel. Also, the staff were very kind and accommodating. I loved playing beach volleyball here. However, I had issues with a couple of things: 1. The hotel rooms need updating. My hotel room’s shower head was leaking so the water pressure was very low. The walls in my room had different patches of paint. My friend’s hotel room door would not always close fully. 2. The cleanings happen quite slowly. Someone else on my floor had left out their dirty and used room service dishes (which still had food on them). The plates and dishes were there from at least 10am to 6pm! The heat and humidity caused the smell to be unpleasant, and the food was eventually eaten by raccoons since it had been left out for so long.
• Eirlys (8/5): - We had a great week at The Hacienda at Krystal Grand Puerto Vallarta. We stayed on the adult side so it was very peaceful but did spend some time at the Krystal Grand and appreciated that we had a choice. The property is very pretty and the beach is lovely. The food wasnt spectacular, but I was not expecting it to be. Servers were awesome! Great atmosphere.
• Mark (6/5): - Too noisy at night. Had to upgrade my room to get away from it. Advance notice to all residents should be given for parties by the pool!! Waiters service during all meals and by the pool was excellent.
• Jaanai (4/5): - Staff certainly did not clean our room when asked, clothing from the previous occupants were still in the closet upon arrival. Unfortunately the food wasn’t the best but not the worst either. Specialty coffees from the coffee bars were amazing and the omelets were fantastic.
• Caryl Ann (6/5): - Food is not their forte.
• Laurie (6/5): - Easy to get around didn’t like same buffet food everyday and the staff removing towels and belongings on pool chairs
• Allyson (6/5): - For the higher-than-average price point, it was just okay. Food was less than okay. Probably wouldn’t return.
• Megan (8/5): - We loved the adults only pool and servers at the pool , Luis was our guy all week and he was awesome! We spent our days at the pool and planned for dinners and evenings out on Malecon boardwalk and the romantico zone. Perfect vacation spot for us!
• Lindsay (6/5): - There are a lot of positives about the property such as the hard working people who try so hard to make you happy with scare resources. The location and beach are good but the shelves in our room were dusty, broken levers in shower, no hot water working for tub and no room safe, stained towels etc. Also not enough lounge chairs around the adult pool so people are racing out at 5 in the morning to secure chairs. Food is not great. The app that you need to use for the reservation system for the restaurants never worked and booking through the concierge never showed up at the restaurant so you’d show up for dinner to be kicked out. I hope new management of the property will improve the whole place. Again the people are great and work so hard. The New Year’s party dinner they put on was absolutely excellent
• Austen (4/5): - The room’s AC did not work, no safe either. Paper thin walls can hear neighbours clearly all night. Not enough pool chairs, lots are broken and it’s impossible to get one unless you wake up at 5-6 am to sit on them( if you leave the staff takes your stuff away). Food is very poor, never once had bacon in the morning as it was always empty and never filled. Always lines for the buffetts at dinner as at full capacity it can not handle it. The only good thing about the resort was the people, very hard working and happy. Definitely a sub 3.5 star resort. Would not return
• Davinderjit (4/5): - Property location is good But property itself is not good
• Staci (6/5): - All the employees at the resort are amazing! The food is average, the resort is clean and the drinks are cold! All in all, it was a nice stay for an all inclusive.
• Brandon (4/5): - I could write a whole essay but here are the big issues. One is the mosquitos are terrible at the hacienda side you couldn’t be out of the water without getting attacked The rooms were covered in mold You pay for a swim up pool completely shaded so it’s freezing because they don’t heat it so it’s honestly a massive waste of money The food was awful the only decent food was the lunch pavilion The breakfast was ok except the pancakes and French toast would be raw in the middle Most of our dinners were served extremely cold food just terrible lack of effort on the food side. The only thing saving this resort is the bartenders and servers
• Neil Grant (8/5): - Lovely resort, nice rooms and exemplary staff. Only concern in hard to get seating around pool if you are not up by 7 am

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