Swiss Garden Residence KL by WT Stay

Location: 2A, Jalan Galloway, Bukit Bintang, Kuala Lumpur, 50150, Kuala Lumpur, MY

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Fitness facilities
• Newspapers in lobby (surcharge)
• Free WiFi
• Terrace
• Luggage storage
• Sauna
• Steam room
• Elevator
• Fitness facilities
• ATM/banking
• Gift shops or newsstand
• Smoke-free property
• Wedding services
• Grocery/convenience store
• Tours/ticket assistance
• Braille or raised signage
• Snack bar/deli
• Playground on site
• Free self parking
• Airport transportation - pickup (surcharge)
• Newspapers in lobby (surcharge)

Rooms Available

• Deluxe Studio Suite, 1 Bedroom, City View

  1 King Bed

  650-sq-foot room with city views

  
  

  Layout - Bedroom, living room, and dining area

  Internet - Free WiFi

  Entertainment - 40-inch flat-screen TV with premium channels

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Washing machine, iron/ironing board, and laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Roll-in shower

  Need to Know - Weekly housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Electric kettle
  • Stovetop
  • Bottle of water
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Premium bedding
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Weekly housekeeping provided
  • Separate living room
  • Separate bedroom
  • Bedsheets provided
  • Laptop-friendly workspace
  • Accessible bathtub
  • Visual fire alarm
  • Doorbell/telephone notification
  • Lever door handles
  • Wheelchair-width doorways

• Deluxe Apartment, 3 Bedrooms, City View

  2 King Beds and 1 Queen Bed

  1194-sq-foot room with city views

  
  

  Layout - 3 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - 40-inch flat-screen TV with premium channels

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - 3 bathrooms, shower/tub combination, slippers, and free toiletries

  Practical - Washing machine, iron/ironing board, and laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Roll-in shower

  Need to Know - Weekly housekeeping

  Non-Smoking

  Max Occupancy: 8 (6 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Electric kettle
  • Stovetop
  • Bottle of water
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Premium bedding
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Weekly housekeeping provided
  • Separate living room
  • Bedsheets provided
  • Laptop-friendly workspace
  • Accessible bathtub
  • Visual fire alarm
  • Doorbell/telephone notification
  • Lever door handles
  • Wheelchair-width doorways

• Deluxe Penthouse, 5 Bedrooms, Accessible, City View

  1 King Bed

  3500-sq-foot room with city views

  
  

  Layout - 5 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - 40-inch flat-screen TV with premium channels

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - 4 bathrooms, shower/tub combination, slippers, and free toiletries

  Practical - Washing machine, iron/ironing board, and laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Roll-in shower

  Need to Know - Weekly housekeeping

  Non-Smoking

  Max Occupancy: 16 (16 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Electric kettle
  • Stovetop
  • Bottle of water
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Premium bedding
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Weekly housekeeping provided
  • Separate living room
  • Bedsheets provided
  • Laptop-friendly workspace
  • Accessible bathtub
  • Visual fire alarm
  • Doorbell/telephone notification
  • Lever door handles
  • Wheelchair-width doorways

• Deluxe Apartment, 2 Bedrooms, City View

  2 King Beds

  750-sq-foot room with city views

  
  

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - 40-inch flat-screen TV with premium channels

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - 2 bathrooms, shower/tub combination, slippers, and free toiletries

  Practical - Washing machine, iron/ironing board, and laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Roll-in shower

  Need to Know - Weekly housekeeping

  Non-Smoking

  Max Occupancy: 6 (4 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Electric kettle
  • Stovetop
  • Bottle of water
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Premium bedding
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Weekly housekeeping provided
  • Separate living room
  • Bedsheets provided
  • Laptop-friendly workspace
  • Accessible bathtub
  • Visual fire alarm
  • Doorbell/telephone notification
  • Lever door handles
  • Wheelchair-width doorways

Guest Reviews

• beatrix (8/5): - The résidence is well lacalited,
• 斗鱼 (1/5): - Old and dirty
• SHIR LEY (6/5): overall stay was good gathering with family. walking distance to find food. - Nice view! overall clean. Bed was comfy. The water hose handle was faulty in master bedroom, thus have to do manually causing wet floor in the toilet.. Water drainage kind of slow when taking shower.
• Zaafir (4/5): - The bed and wifi The ac was not working well enough Had to call maintenance The tap was not good There was leaking at the wash bassin every time
• Abdiwali (10/5): -
• Abdiwali (10/5): -
• Sunny (6/5): -
• Katarzyna (10/5): -
• Katarzyna (10/5): Super miejsce na pobyt w KLL - Bardzo dobre miejsce w stosunku jakości do ceny. Basen jest czynny do 23. Tuż obok jest kilka fajnych cafejek na śniadanie - 3 min. Na przeciwko jest kantor, niedaleko 5-7 min najbardziej popularną ulicą z jedzeniem. Łóżka wygodne, duże apartamenty. Na pewno tu wrócimy. Pokoje mogłyby być trochę do odswierzenia.
• Loh (6/5): - Abit run down. Unable on the TV. WiFi unable to connect.
• ALI (3/5): -
• masahito (6/5): まぁまぁ良かった。 - アロー通りから近い コンビニ等も近い 飲食店が徒歩圏内にたくさんある 駅が遠い 洗濯機が壊れた トイレットペーパーの補充が遅い 洗濯物を干す場所がない 部屋の清掃、タオルの交換がない 給湯器などの使い方の説明が不十分 入口でQRセキュリティ、エレベーターでQRセキュリティ、プールでQRセキュリティが何度もめんどくさい
• Tai (6/5): -
• Sandy (7/5): Al met al een redelijk tot goed verblijf en contact maar weet niet of ik er nog eens zal verblijven - De locatie van het appartement, speeltuintje voor de kinderen en het zwembad op de 6e verdieping. Wasmachine en droogrek aanwezig in de keuken wat fijn was. Er was in de laatste week van ons verblijf een probleem met onze kamer. Die zelfde avond melding gedaan en gelukkig meteen een reactie terug dat wij de volgende dag een nieuwe kamer zouden krijgen. Eenmaal de nieuwe kamer was ik een was je aan het draaien in de machine en kwam achter dat er geen droogrek was. Berichtje gestuurd en snel werd er 1 gebracht ondanks dat hun service voor die al om 18:00 uur was gestopt, mijn excuses dat ik nog laat heb gestuurd 🙈 Je hebt een QR code die je nodig hebt om 1 voor 1 door de poorten te gaan waar beveiliging bij staat, om naar je verdieping te gaan en om toegang te krijgen naar het zwembad op de 6e verdieping. Deze code kreeg je dan per WhatsApp of zat aan de sleutel vast. Tv kijken doormiddel in te loggen met Google account, vergeet niet uit te loggen. Veel bezienswaardigheden waren opzicht op loopafstand als je het niet erg vind om in de hitte te lopen overdag. Soms is het behoorlijk druk op de wegen waardoor lopen sneller wasm Er is een (airconditioning) voetgangers tunnel die verbonden is shopping malls Suria KLCC, Time Square Bukit Bintang en Pavillion. Dit zijn 3 van de VELE malls die KL rijk is. Als je alles met de taxi wilt doen dan raad ik zeker Grab aan. Veel winkels accepteren nog contant geld maar de meeste betalen met visa credit card of met lokale e-wallet zoals touch N Go. Ik ben aantal jaren geleden voor het eerst alleen geweest en zat toe op de 14e verdieping Noord gebouw, toen was het nog luxe, schoon en goed uitzicht. Dit keer was ik er voor het eerst samen met dochter en de kamers waren behoorlijk gedateerd, niet altijd schoon en douches lekte als je het aan zette. Wij zaten op de 16e en daarna 18e verdieping Noord gebouw, uitzicht was redelijk.
• mosam75 (2/5): Terrible Experience - Absolutely terrible hygiene and maintenance of the building! Hair on the floor, bathroom basin filthy, shower covered in soup scum and rust, bathroom drain smells so bad! Staff making me wait over an hour, laughing and talking amongst themselves. Only when I told them I was taking note of the time and situation did they attempt to help I was given three rooms but the level of cleanliness is just appalling. Pictures don’t even capture the real thing because it was so dim in the room even with the lights on.
• Md. (6/5): Pleasant - Thanks. I am happy for staying this hotel
• Md. (6/5): Pleasant -
• Md. (6/5): Pleasant -
• Yesmin (8/5): Very good -
• Meriam (8/5): Very good -
• Nur (10/5): Exceptional - A great place for vacation. The staff also really help me when check in.
• Afliz (10/5): Exceptional -
• Shahina (10/5): Exceptional -
• Mohamad (9/5): Superb -
• Hamood (7/5): Good -
• Simon (4/5): Disappointing -
• ? (8/5): - チェックインに手間取りましたが、電話したら係りの男性が駆けつけてくださり安心しました。部屋は27階、見晴らしよくいい具合でした。4連泊でしたが部屋の清掃がなかった点が不満でした。
• Koh (1/5): Dead cockroaches, and rude customer service Blame customer, blame booking.com, blame pest control - Spacious , near to pavillion, price is fine Staff is not good, rude, and giving excuses instead of solving problem. I already choose prefer booking during booking , but blame me didnt message them, and then finally he tell me, because got other customer ask for 2 parking . So funny, you didnt ask your other customer , didnt check your booking confirmation. But simply give out 2 parking. And also when i ask him how is this happening , he tell me you can cancel the property if you want,i can refund to you. It is his fault , and without apologize, and still ask me to cancwl, how rude. Finally , i went in the property, 3 dead cockroach at the bathroom.then they call me to tell me the excuses again, but i mean,you didnt double check before customer check in??? It doesnt matter you call pest control or you spray the cockroach, you should have double check and clean it before custome rwalk in, i check in 7ppm, you got whole lot of time to clean it, but too much excuses. Owner got a bad management company, sadly
• Tulasi (6/5): Pleasant - Its clean Washroom pump and water stuck. They said city view but pool view . Unfair not the money
• Deborah (4/5): - This is the third time we have stayed here and I am shocked as to how it has deteriorated. It was just shabby. Kitchen cupboards need replacing, blind in shower needs replacing, water stains on curtains, could not use main air con as leaking, kitchen tap leaking, no kettle supplied, no phone in room for reception if a problem. Actually when checked in taken straight to room bypassing reception. Will not be staying here again which is a shame as really good location. Towels have seen better days and had to be taken to the pool.
• Haris (10/5): - Apartment is very clean and staffs are friendly and helpful.
• Roslee (8/5): Very good -
• Judith (10/5): - The location is good the hotel itself is very comfortably spacious and neat and safe. You really felt like home. I highly recommend the place to all travelers.
• Hassan (9/5): Superb -
• Chung (4/5): Good at first, disappointing when we were accused for their bad room service. - Location is nice, property is clean. Just make sure to take pictures of your apartment as evidence in case there is such accusation happening to someone else the next time. Accusation of missing BATH TOWELS and FLOOR MATS. There was ONLY THREE bath towels when we clearly mentioned we had FOUR adults staying when we just entered the apartment and ONLY one floor mat in one of the rooms when we arrive there. The other room does not have a floor mat at all, yet the staff ACCUSED US. At first, they accused us for a missing BATH TOWEL, which was DUMB when there were only THREE bath towels and they THOUGHT they gave us FOUR. And then after some “MISUNDERSTANDING” (WHICH IS SUSPICIOUS AND CLEARLY THEIR BAD SERVICE), they accused us for a missing FLOOR MAT afterwards, when there were only ONE FLOOR MAT in the ENTIRE APARTMENT and we were fined RM25 for their own fault and bad service. Wouldn’t really recommend staying here as you might get ACCUSED AND FINED for something that YOU DIDN’T EVEN DO!
• Nursiah (5/5): Why send us a broken mug picture ? 🤔 - The location and the amenities provided. 1. Security deposit RM200 2. The guards are not welcoming and understanding 3. Some roaches from the toilets (cleanliness) THE MOST IMPORTANT PART IS Why would the host send me a picture saying that we broke a mug. Then I simply replied: theres no way. I checked and record everything. I sent the video. And without any explanation he returned the RM200 security deposit. What is the intention of accusing us broke a mug in the first place?
• David (10/5): Exceptional -
• Nurul (10/5): Exceptional -
• Ramfauzan (8/5): Very good -
• Chan (6/5): Pleasant - Location
• Nur (9/5): Superb - The room is spacious & value for money I don't like bidet in toilets.
• Anthony (8/5): Swiss Garden Stay - The Apartment was huge and spacious.Great for a family of 6.But there was only 4 of us.The location is awesome. There was no place for me to hang my clothes after washing.
• Ramle (6/5): - not coming back
• Excija (10/5): Exceptional -
• Amin (10/5): Exceptional -
• Charlene (8/5): Very good - In between of jalan perling, and jalan alor eating food street. Need to walk. Have kids is abit not convenient.
• Kavikumar (8/5): Very good - Great location, next to malls, has a convenience store on site. Spacious apartment, loved the height of the apt. Service was exceptional and prompt! Thanks for a lovely stay!
• Muhammad (10/5): Exceptional -
• Noor (8/5): Very good -
• Siti (6/5): Pleasant -
• Karen (9/5): love our stay here! - location was perfect for what we need convenience stores are a bit far. but a very minor issue
• Mohamed (9/5): Nice - Special thanks to Mr.Niaz for good and friendly attitude The TV isn't smart
• Muhamad (8/5): Very good -
• Ismail (10/5): Thanks for making our stay memorable - Everything None
• Bernadette (8/5): - We've stayed here before. Easy to get to food/shopping. Staff wonderful
• Aklymee (6/5): Pleasant -
• Neng (10/5): Exceptional -
• Zulkifli (10/5): everything was great, the facilities, the location is great, and very easy to use their car park. - just the wifi need to upgrade the speed a lil bit, other than that is great.
• Rayyan (9/5): Superb -
• Maleha (5/5): Passable -
• Sylvia (1/5): Will not book any property under this Host, Greystone - - Location, Swiss Garden Residence convenient to explore the area, however you can find many Host at Swiss Garden Residence who rent their places as well, definitely would love to stay in this property but will not book the room which host under GREYSTONE ! - Greystone staff as a Host are lacked of responsibilities and let the guest stranded for about 20 minutes as the QR code didn’t work resulting that we unable to enter the premises! Tried to call several times but no one answered the call! - Dusty unit! Sent an mssg prior arrival but seems they didn’t bother - Communication indeed very confusing and no prior notification that they need to change the room code - Make sure you pay the deposit with cash and incase you have an ealy check out, you can request them to return you deposit a night before your departure
• Teo (9/5): Superb -
• Aiman (10/5): Exceptional -
• Lai (8/5): I will come again to this residences - Good location, convenience, near shopping area and shopping malls. Aircon seem not very functional.
• Lai (8/5): The aircon not so good, may be the time to clean up. - No breakfast included, many choices nearby. Easy to check-in and check-out
• Iftikar (4/5): Disappointing - Spacious Unclean shower Air condition was leaking water Kitchen cupboards broken and very limited utensils. Old and need maintenance. It doesn't look like any maintenance happened in the past few years now. Not again for us
• Kelvin (10/5): Clean and comfortable - Clean and comfortable and nearby with shopping mall
• Nur (10/5): Exceptional -
• Guna (8/5): Very good -
• Muhammad (9/5): Value for money - Value for money. Centrally located in bukit bintang.
• Choon (8/5): Very good -
• Adrian (8/5): Simple, comfy, well located holiday apartments - A comfortable 3-star level property in a great location in KL. Simply furnished rooms but a great choice at this price point. Our friends room was of similar quality but there is some variation between rooms. Our TV was internet only, theirs picked-up TV stations. Pool area and gym were pleasant additions. Close to major eat street, Jalan Alor, and walking distance to several shopping centres.
• Jayaraman (8/5): Very good - Not providing/ replacing toiletries and towels when stay is more than 2 or more nights
• Jean (8/5): Good position very central - Close to attractions food and shops There was nothing we disliked
• Sabira (10/5): Perfect cleanliness, breathtaking views, and exceptional service offering an unforgettable stay! - I recently stayed at this hotel, and it was fantastic. The location was amazing, offering stunning views that made my stay even more enjoyable. The hotel was spotless, from the lobby to the rooms, which were cozy and well-arranged for comfort. The staff were awesome—genuinely friendly and always ready to help, making me feel truly welcomed. The amenities were top-notch, adding to the overall experience. If you're looking for a clean, comfortable place with great views and exceptional service, this is the place to be. I'll definitely be returning!
• Jean (8/5): Good location n clean - Location excellent Bathroom floors get slippery after shower
• Agnieszka (1/5): Beware of cockroaches - Nothing The place was very dirty with cockroaches walking all around the apartment
• Kuang-yu (9/5): Comfy and safe - Spacious and clean. Plug is limited.
• Kuang-yu (9/5): Overall,it’s perfect. Let’s say owner can add on some deco will be better. Looks more homey. - Roomy & cozy Washroom water leakage.
• Husaini (6/5): Fair - Good Doorlock hard to lock & unlock
• Hussein (4/5): Disappointing - This is no longer the luxury Swiss Garden Residence it used to be. The facilities and experience were downgraded as compared to before. Lack of amenities in the room, the living sofa is too small and not comfy at all. The toilets lack privacy curtains especially at night where lights would expose whoever is using the bathroom. The paint has spots and stains. There's no longer a restaurant or a cafe where you could order beverages or food from. There are limited options for breakfast nearby. At least you need to walk 10 minutes for the nearest place. Definitely avoid it!
• Ishaq (10/5): Exceptional -
• Krishna (10/5): Fantastic - Great place.. Nice location. All is good
• Rev (9/5): Pleasent stay -
• Nad (7/5): Good - Clean and comfortable Slow response and somemore didnt send item that i ask. Dont provide towel. When i ask promise to send morning.. i only get it at night. Ask to change iron.. no change at all.
• Adeel (2/5): Very poor - The apartment is in a very poor condition. Hardly anything works. Shower, toilet, flush, AC all broken. When I complained they said talk to booking.com
• Kartal (7/5): It is good since it’s near the central city - Nearby the central city + kitchen It was old, hard to find
• williamdO4072RG (2/5): NEVER NEVER - I checked out less than 2hrs after checking in. It took that long only because we waited for them to fix our big problems. We had no wifi and the air-con in the living room did not work. No one came to check or repair, even though I reported both issues to front desk, which was so unhelpful I felt insulted. The apartment smelt bad. Kitchen was dirty, wall tiles were cracked. The sofa was covered in an old blanket that also looked like it had not been cleaned. I felt dirty just sitting on it, as I waited for maintenance to come and check the wifi and aircon. There were three steps leading DOWN to the shower, with no handrail close by. I could not believe that booking websites actually list this place. I eventually got a refund, but only in Agoda Cash. Horrible horrible experience; never before, never again.
• Ahmed (1/5): Bad - Nothing at all.... dirty rooms ...smelly building.... No muslim shower....I left the room with in one hour of check in... Nothing at all.... dirty rooms ...smelly building.... No muslim shower....I left the room with in one hour of check in... my kids mood destroyed.Nothing at all.... dirty rooms ...smelly building.... No muslim shower....I left the room with in one hour of check in...
• Nur (7/5): Great - Location, pool Old facilities provided, but survive-able.
• Muhammad (10/5): It was an amazing experience. - It was in the Center of the city and very near to all major places in Malaysia. They don’t have a proper reception , no Luggage keeping facilities and also doesn’t have a proper guest service department which is welcoming you and listen to your concerns. Other than that the property is worth staying. So I recommend to work on these laps for future.
• Malimige (10/5): Exceptional -
• Debbie (7/5): Comfortable stay and location is very close to food street - The hosts were gracious. Quick to provide things we needed. The place is spacious. The living room a/c made rattling sound, stopped blowing cool air then dripped water. There was no trash bin in the bathrooms which made it inconvenient having to throw cottonballs, buds, wipes, etc in the kitchen trash bin
• Malimige (10/5): Exceptional -
• Mohd (10/5): Exceptional -
• Alsadi (5/5): Just Nice - The location Small and smelly room, messy kitchen, towels not provided need to go to inquiry desk to get them. No housekeeping service is provided. The hall room is too basic. I think you need to upgrade if there isn't much competition from the best available in Kuala Lumpur.
• Nithyialechumee (2/5): Very poor - Ingen Pool no towel Not enough toilet paper Fridge didn't work Bed to hard Kids room air conditioning not working
• Muhammed (10/5): Exceptional -
• Nash (10/5): Exceptional -
• Eshaifol (8/5): Very good -

Photos