Plaza Beach Hotel

Location: Neptune Road, Bamburi Beach, Mombasa, Mombasa, KE

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 11:00 AM - 12:00 AM

Check-out: 10:00 AM

Instructions: To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free breakfast
• Meeting rooms
• Full-service spa
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Continental breakfast
• Concierge service
• Snorkeling nearby
• Hiking/biking trails nearby
• Free breakfast
• Full-service spa
• Meeting rooms
• Smoke-free property
• Tours/ticket assistance
• Snack bar/deli
• Free self parking
• Airport transportation - pickup (surcharge)
• Beach towels
• Beach volleyball on site
• Free continental breakfast
• Mosquito nets
• Reception hall
• Visual alarms in hallways

Rooms Available

• See View

  1 Double Bed and 1 Twin Bed

  Overlooking the pool

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with satellite channels

  Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled water

  Bathroom - Shower, slippers, and free toiletries

  Practical - Safe and desk

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Air conditioning
  • Refrigerator
  • Desk
  • Slippers
  • Satellite channels
  • Bottle of water
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi
  • Bed sheets not available

• Standard Room

  1 Double Bed and 1 Twin Bed

  Overlooking the sea

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with satellite channels

  Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled water

  Bathroom - Shower, slippers, and free toiletries

  Practical - Safe and desk

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Air conditioning
  • Refrigerator
  • Desk
  • Slippers
  • Satellite channels
  • Bottle of water
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi
  • Bed sheets not available

Guest Reviews

• Daniel (4/5): Disappointing - The room service had acceptable quality. Swimming-pool was nice, large and deep. Location directly on the beach. AC was terrible, internet came and went all the time. The building is very disappointing. The hotel is a USD50 a night kind of operation acting like a luxury-resort. The building does not fit elderly or handicapped guests, Feels like you stay at a Soviet sanatorium. Breakfast very boring, after 2 days, you just sleep in...
• Abdalla (8/5): -
• Mirriam (9/5): Perfect - Very good location with extra friendly staff The rooms were very clean and were offered baby cot
• Henrik (7/5): -
• Kiambi (7/5): Good place for budget travellers, access to the beach but if you love luxury, you won't like it - The access to the beach. The meals were nice though not a wide variety. Very budget The furniture is abit old, the curtains and the beddings were not very clean.
• Arnoldo67 (8/5): klasse Hotel mit sehr gutem Service und sehr guter Küche. - Das Personal ist sehr freundlich, die Betten sind sehr bequem, gute ruhige Lage, schöner Strand. Sehr gutes Essen (Frühstück und Abendessen), gemütliche Poolbar. Sehr abwechslungsreiche Küche zum Frühstück und vor allem zum Dinner. Jeden Tag 3 verschiedene Hauptgerichte. Sehr gute Suppen und immer frisches Obst alles sehr frisch! Gutes Preis-Leistungsverhältnis. Das Internet hat teilweise Probleme gemacht es wurde aber immer behoben. Wasser zum Abendessen sollte kostenfrei sein.
• kache (10/5): -
• Ellen (8/5): Good relaxing nice area and staff - Breakfast was good would have liked more salad choices in the evening meal staff friendly pool great no complaints massage amazing To much seaweed in front would be nice is scrapped down a little showing more white sand in front of hotel a pity no playarea for children or more entertainment at night
• Ulf (6/5): - Att jag inte fick pengarna åter efter jag beställt en kyckling macka som var under all kritik!
• Lutz (7/5): Super Lage direkt am Strand . Anlage sehr sauber und gepflegt. Gutes Preis/ Leistungsverhältnis. - Essen mit Halbpension war super lecker. Das Personal ist sehr freundlich und hilfsbereit. Die Zimmereinrichtung ist schon sehr in die Jahre gekommen und müsste dringend ersetzt werden.
• stefkóné belák (8/5): -
• Rose Margaret (4/5): - The beach is fantastic Old and unclean Towels and bedsheets.
• Kathy (7/5): - Mooi verzorgd hotel en super vriendelijk personeel. Temperatuur van de douche (meestal niet warm). Geen verse koffie.
• Wilfred (8/5): My stay was awesome, will come back again. - Breakfast and enjoyed my swimming
• Nitin (9/5): -
• Morris Kimuli (8/5): - Beachfront property with a nice swimming pool. Some of the facilities are old. The curtains too.
• Aakriti Kharel (10/5): - The staff were friendly and food was the best. My bed smelled like someone's armpit. I had to sleep on the smaller bed which was cleaner and smelled nice. I don't think they changed the sheet. Other than this the room was good..
• cherry (8/5): - We particularly liked the breakfasts but probably, if we book again, we'll take B.B as there was too much food! Some might like that of course! All of the staff were kind and helpful and also very thoughtful of our needs, which they picked up after only a couple of days. Thank you to all The description in Booking.com was incorrect. We selected our room and the description offered a 'hot tub' which excited us. The so called hot tub turned out to be a bath tub which I only used once!. Not quite the same thing really.
• Neil (9/5): Great hotel. - Great location, nice pool, good sea view room, great food in restaurant. Noise from band at hotel next door.
• לחי (5/5): בינוני מאד.. - הצוות בדלפק הקבלה השתדל מאד לתת שרות אדיב וטוב. היתה שם מארגנת טיולים בשם קרולין,היא היתה מקסימה,קנינו דרכה 3 טיולים. הכל היה כפי שהבטיחה.מיקום המלון ליד הים במקום שקט היה טוב. הריהוט מיושן,המנעול של הדלת נתקע הרבה..צוות הנקיון מהבוקר לא מפסיק להטריד כדי לנקות.. שלשום קרה דבר הכי חמור שקרה לי באיזשהוא מלון בעולם. ואני מטייל 2-3 בשנה בחו"ל.מנקה.. דפקה בדלת..וישר נכנסה. אני והבחורה שהייתי איתה היינו המומים. המנקה לא קיבלה אישור להכנס. זה בעיניי חמור מאד. התלוננתי על כך בקבלה. אבל אף אחד לא בא לדבר איתי על כך ולהתנצל.
• Sara (7/5): -
• Gunther (5/5): Bra men väldigt slitet ! - Läget Mycket
• Chris (7/5): -
• SirMayo (8/5): - Lite dyrare boende än vad vi tog resten av semestern. Frukost ingick inte när vi bokade men det var hyfsat prisvärt då läget är kanon och rummen var fräscha.
• Harald (1/5): Never again !!! - Impolite management claiming guests had to pay for cleaning of room because of low prices !! No TV working, told them several times but nothing happened and no discounts !!
• Erwan (9/5): - Building
• Peter (7/5): - Das Personal ist sehr freundlich und hilfsbereit. Die Zimmer waren sehr sauber. Das Frühstück ist nichts für Europäer. Kein Schinken, Wurst oder Käse. Es war und ist eher ein Mittagessen.
• Ivy (7/5): -
• Wambua (7/5): It was fun! - Dinner was average but breakfast was great! Only had one type of fish cooked in coconut sauce for dinner, I expected more!
• Sara (7/5): - Ottima posizione, ottimo rapporto qualità/prezzo. La struttura ha un potenziale maggior di quello che offre, avrebbe bisogno di una piccola svecchiata. Il personale delle pulizie è molto gentile, mentre alla reception ho trovato sempre personale un po’ ostile.
• TAHER (5/5): - الموقع جميل و لكن الفتدق قديم يحتاج الى تجديد الفطور مقبول الفندق يحتاج تجديد
• Rareș O. (7/5): - The staff was very helpful, kind and friendly. The beachfront and the monkey presence in the morning was nice. The monkeys did not hurt people. All good overall.
• David (8/5): - meals were great
• Noemi (4/5): Pessimo - Vista oceano Tutto il resto, cibo scadente, bagno camera non funzionante, no acqua, lavandino otturato e wc inutilizzabile a causa dello sciacquone rotto , sporco tutto il resto
• Joshua (9/5): - Clean environment Nothing
• Peter (1/5): - Never to visit ever again Something very wrong
• Samson (1/5): - Water shortage,the taps were dry.
• Parfait (9/5): A Magical stay - The plaza stay was amazing, next to the ocean thus morning walks and evening walks were magical, our room had a view to the ocean which was unbelievably cool
• Inlegas (9/5): -
• Gladys (9/5): -
• Samuel (8/5): Very descent hotel. - Very helpful staff. Good location.
• Linet (5/5): It's okay. Could be Better. - Great location and access to the beach. Staff is friendly and helpful. Lots of families with young kids so pool can get noisy and busy. Facilities in the room feel outdated. My mosquito net had a small hole in it which defeats the point of the net. The safe in the room was so old fashioned with dials and knobs that I decided not to everyone try and use it I didn't have hot water in the shower. This was fine since it's so hot in Mombasa but hot water would be nice. They don't even have ceramic plates but acrylic ones for eating - which doesn't feel very premium.
• Abdalla (8/5): -
• Mavhunga (5/5): - The place was fair Bathing water
• Mwoyogwona (5/5): -
• madziya (3/5): - Proximity to the beach The WiFi was not working and the rooms were not so tidy
• Nan (5/5): - The place is located in a good area and easily accessible. There will be need to respond to queries and resolve challenges instantly unlike having a client complain more than three times on the same issue before resolving it.
• Owino (9/5): -
• Yves (7/5): -
• Kassera (2/5): The Hotel serboces does not reflect a 3 Stars hotel - Nothing The hotel is very old, the facilities are poor, 1. AC was not working whilst there is no window for ventelation 2. Waste water whilst showering does not go through quickly so they flood on the floor 3. Laundry services are not 24 hours,i.e. Between 8am to 4pm, atleast they should have IRON for customers 4. No fridge in the room Generally its not a 3 stars hotel
• Luigi (10/5): -
• Pawel (8/5): Very good stay - The property is well located, my room had ocean view so i could see a sunrise. Haller park is pretty close. Bathroom had bathtub. Swimming pool had good size and depth. The Hotel offered early check in which i appreciate a lot after long night trip from Nairobi. Could be more options for breakfast. There was some problem with brewed coffee.
• dennis (10/5): -
• Fakhrul (8/5): - It was a beautiful hotel right by the beach and the staff were very polite and helpful and gave me a drink on arrival aswell to some guests I had. The swimming pool was very nice and the breakfast was excellent. A light in the room I was allotted was not turning off and the veranda door did not close so I had to change rooms after midnight when I was very tired. The hotel is also by a road which is under construction so it was hard for uber/tuk tuk drivers to drive on.
• Barbinova (10/5): - Все. Близость пляжа. Особенно вид с балкона на океан. Завтрак. Отношение персонала.
• Maina (8/5): -
• Naseeba (7/5): Nice place - The staff is friendly and the location is great. I like the criativity of the glasses (see picture) The hotel needs a bit of upgrade. It makes some confusion the structure and the different levels. Many times I got confused on how to reach the reception from my room. At night, the open side of the corridor can be scary as it's open with no glass or Windows.
• Regina (7/5): -
• dennis (8/5): -
• Shohreh Vahed Dehkordi (9/5): - the location is great, the staff are so friendly and helpfull, we asked for kettel and they provided us soon. swimming pull is the best, cleannes is good also, defently it worths! the guy at reception gave us early check_in kindly .we had lovely stay there. poor wifi.
• Maximiliano (10/5): -
• Edward (9/5): -
• Barbara (9/5): Kurzurlaub im Plazahotel - Das Personal und das Essen waren gut. Es wurde geschaut und auch nachgefüllt. Das Personal ist sehr umsichtig , höflich und hilfsbereit. Auch wenn man aus gecheckt hat ist man noch im Hotel willkommen das ist nicht selbst verständlich. Die Zimmerausstattung hätte eine Renovierung nötig um auf den neusten Stand zukommen. Möbel Kühlschrank nicht in Ordnung. Auch wünschte ich mir für die Angestellten einige Erleichterungen so müssen sie schwer tragen in und her wäre vielleicht ein kleiner Wagen oder ähnliches sehr hilfreich.
• tom (9/5): - Location. Beach. Old style Facilities need improving
• Mohammed (10/5): - We stayed at the hotel for 5 nights and the location and customer service is absolutely excellent. They could not do enough for us to be honest wonderful staff smiling and. Always there to help. Please do not go by cosmetic photos or outlook the rooms are clean with amenities and towels changed everyday. I cannot fault the hotel and we will book again
• Wengel (5/5): Passable - Great location, with a very nice beach offering a lovely view from the room. Other facilities, hotels, restaurants, and more are nearby, easily accessible via the beach. This was great because going on the road was not great due to the road construction. The staff were always lovely, polite and accomodating. The hotel is located in an area with major road construction, which made going around a bit difficult, especially when it rained. The entire place could use an update. Swimming is allowed only from 9:00 am to 6:00 pm. Luckily, I could swim in the ocean early mornings. The restaurant offered limited food options and lacked a beach view.
• Tim (6/5): Meh - Old run down but clean Old dated
• Ivy (7/5): Good -
• Dag (9/5): Superb - Big nice room, good shower, tasty dinner buffet (didn't try a la carte), beautiful hotel with great staff. The AC was a bit weak. We don't like it very cold but could have been an issue if we did.
• Julius (9/5): Our stay at Plaza Beach Hotel was superb! - Plaza Beach Hotel is a home away especially for families. We enjoyed every bit of the stay and even made new friends. The staff were courteous and ready to help when required. I acknowledge the exceptional assistance by Frank and his colleague at the pool, Mr. Vald, Capt. Frank, Sharon and colleague at the bars, Mr. Wilfred organized a surprise birthday entertainment by staff for our daughter during diner on the first day, Barbra ensured our room was exceptionally clean and ready to assist. Just adjust the diner time from 7:30pm to 6pm to accommodate the little ones who sleep early.
• Kiamba (9/5): Superb - Polite and professional staff.the plaza has the best swimming pool
• Andualem (7/5): Good - I have booked sea view and paid for it but provided with the other way
• Thomas (7/5): perfect location at beach; breakfast improvable - perfect location at beach breakfast selection improvable; smart tv not usable
• Njoroge (4/5): - Looks like the property has seen better days. In dire need of remodel. Asked for ice to cool our drinks, therere was none. Booked for 3 seaview rooms but offered garden view. Not sure how to get the difference back. Staff advised i speak with Expedia.
• Bosire (5/5): Fairly good - I loved the breakfast especially the different set ups. The best was the roof top one. There was also a wide variety of food Facilities in the rooms should be improved - there were no slippers, kettles and so many other things listed on the website. The blessings and sheets were so old too
• Irina (10/5): I met the most beautiful sunrise and had the best dinner here. - The hotel and rooms are big and comfortable. The staff is nice and friendly. I like everything about Plaza Beach Hotel.
• Peninah (10/5): Exceptional - Very unkempt room stained towels, beddings Very bad food, no variety No value for the money you charge You can't compare with neighbouring hotel yet ur room rate is matching theirs
• Clay (10/5): - This hotel is very simple and pleasant. The staff is amazing friendly and accommodating, always available to help. The beach is nice and very safe. The pool is always clean, the rooms are spotless and there are mostly Kenyans staying there so it doesn’t have a “touristy” feel. I highly recommend it!
• Lydiah (2/5): Very poor -
• Dennis (8/5): Plaza Beach was an awesome place for my working trip and my wife’s short break. Will definitely be back. - As booked I got a sea facing room a few meters to the beach. The staff were friendly and very helpful. Special thanks to Susan at Guest relations, dining staff and accommodation. The hotel is also walking distance to Yuls and the Italian restaurant La casa de Nico. Nothing
• Wilson (1/5): Avoid this dirty brothel - Nothing. This is a horrible place The place is dirty, staff are rude, and extortionist. It’s empty, has insects crawling on the floors and walls, and the bathrooms don’t drain and there’s no good AC. Basically it’s a horrible place. It should be shut down. You feel robbed.
• Nyariki (7/5): Good -
• Judy (3/5): Poor - Some of the staff were friendly. The rooms were OK. The food was good Rooms were functional The pool was clean and Frank the lifeguard was amazing with my kids The staff working in the dining area were somewhat rude making sneaky comments and inquiring why I had gone back for breakfast a second time. I was staying with my family and I have 2 small kids. I had gone back to get some breakfast for the kids as they were still asleep Requests for freshly cooked tea or eggs were not taken well. The staff still served tea from the flasks which had a terrible smell and taste The buffet was very slim. Not much variety and the food ran out and not replenished. We were not many guests staying at hotel so i was left to wonder if they cooked just enough for one serving per guest The entertainment was lackluster; we literally went to the neighbouring hotel Severin to enjoy the live performance Drainage in the bathroom was horrible. Taking a shower was not enjoyable as water would not drain away and would overflow to the corridor leading to the beds
• Kebede (8/5): Nice clean room, 1-2 min walk to the beach - Room was well cleaned, nice that the the beach is just a 1-2 min walk from our room. We only stayed for one night so didn't use much of the facilities.
• Peter (8/5): Very good -
• Alice (3/5): The stay was disappointing. I stayed there several years ago and it has really deteriorated. - The check-in process was smooth. The staff were very pleasant and competent. The common areas were pleasant. I booked a sea-facing room, I was given a room right above the extremely noisy pool bar. I had to ask them to reduce the speaker volume on the first night and to be moved to a different room on the second night because of the noise. The second room was run down, paint peeling, mirrors broken, non-functional electrical outlets. But I needed to sleep and it was quieter than the other one so I took it. Breakfast was really basic and mostly inedible. No fridge in a coast hotel!
• Flavio (1/5): Plaza hotel Nyali - Only the beach view! Very poorly maintained, mould in the room, mosquito-net full of holes, smelling bathroom, sockets detached from wall...and the list goes on! How can you put this on Booking?
• Ngetich (8/5): Very good -
• Caroline (6/5): The hotel is functional. The billing process though was not smooth. - The location is perfect. The food was fresh & enough for all guests. The furniture & Fixtures were old. I didn’t have a fridge in my room for first 2 days. The safe was to be opened by the manager only so I didn’t keep my valuables in the safe.
• Richard (6/5): Pleasant -
• Frank (8/5): Very good - Older hotel overall, I would rate it at 80% Food was good Slow service and restaurant
• Asma (7/5): Alright. - The hotel is big with nice swimming pool and the location is great. It’s old , the furniture and the things like toilet seats and sinks are exhausted and kinda not clean.
• Richard (5/5): Wasn’t expensive and you got what you paid for. - good location, friendly staff. Functional hotel, tired decor, poor bar area, no tea/coffee facilities in the room.
• Albert (8/5): Perfect private, intimate kind of experience with a great view and pool! Great staff - The room was clean and spacious. Our request to have a hair dryer and some additional shower gels were promptly attended to. The very friendly housekeeping staff, Ray and Kazungu, were always happy to help. Their swimming pool is one of their best features and the attendant, Frank, makes every activity worth it. The grounds are well maintained and the complementary madafu (coconut water) served as you chill was very welcome. Amos, one of the ground staff, even took the time to tell us more about the palm trees. For breakfast and dinner, the variety is a bit limited but what is available is adequate. The breakfast and dinner food variety is a bit limited but what is available is quite adequate. The staff are friendly and requests made to prepare the available foods in a certain way is promptly executed.
• Li (8/5): Very good - The beach front and friendly staffs The crows
• Mohamed (10/5): Exceptional - Everything was amazing thanks
• Peter (9/5): Superb -
• Gillian (7/5): Good - Location, garden pool No kettle. Poor lighting in room.
• Victor (10/5): Exceptional -
• Thomsett (7/5): A Nice Place. - The staff were very helpful when I asked if I could get a late check out also arranged for a taxi to take to the airport at a very good rate. There was not many people in the hotel so the meals were very limited but what they had was good. I had a pleasant stay.

Photos