The Emin Pasha Hotel & Spa, CityBlue Collection
Location: Plot 27 Akii Bua road, Nakasero, P.O.Box 74764, Kampala, Kampala, 256, Kampala, UG
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Experience a delightful retreat at The Emin Pasha Hotel & Spa, CityBlue Collection, where charm meets comfort in the heart of Kampala.
Luxurious Spa and Recreation
Indulge in rejuvenating massages, body treatments, and facials, or unwind by the outdoor pool and sauna, all designed to enhance your relaxation.
Culinary Delights
Savor a range of local and international cuisine at Fez Brasserie, complemented by casual dining options in our café. Enjoy daily complimentary receptions and refreshing drinks at the poolside bar.
Business and Connectivity
With a fully equipped 24-hour business center, six versatile meeting rooms, and complimentary Wi-Fi, we cater to both leisure and business travelers. Free valet parking and roundtrip airport shuttle service are available to ensure your convenience.
Immerse yourself in comfort and luxury—book your stay with us today!
Important Information
- Pool access available from 7:00 AM to 7:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 12:00 PM - 11:30 PM
Check-out: 10:30 AM
Amenities & Facilities
- Free breakfast
- Proposal/romance packages available
- Newspapers in lobby (surcharge)
- Books
- Free WiFi
- 24-hour front desk
- Garden
- Luggage storage
- Sauna
- Designated smoking area
- Wheelchair accessible
- Evening entertainment
- Outdoor furniture
- Picnic area
- Steam room
- ATM/banking
- Gift shops or newsstand
- Library
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Wedding services
- Pool umbrellas
- 24-hour business center
- Free reception
- Free self parking
- Free valet parking
- Computer station
- Rooftop terrace
- Airport transportation - pickup (surcharge)
- Pool sun loungers
- Free English breakfast
- Newspapers in lobby (surcharge)
- Books
- Concerts/live shows
- Couples/private dining
- Art gallery on site
- Wine release events
- Proposal/romance packages available
- Banquet hall
- Outdoor entertainment area
Rooms Available
-
Deluxe Room
1 King Bed
215 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Thin carpet in room
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Champagne service
-
1 Bedroom Suite
1 King Bed
431 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Thin carpet in room
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Champagne service
-
Deluxe Suite
1 King Bed
323 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Thin carpet in room
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Champagne service
-
Superior Suite
1 King Bed
538 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - 2 bathrooms, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Thin carpet in room
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Champagne service
-
Standard Room
1 King Bed
215 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Thin carpet in room
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Champagne service
Guest Reviews
- MICHAEL (10/5): Great location , easy access to the city - The grounds, the restaurant, the rooms and staff Nothing !
- Rajeev (10/5): - Excellent location , surprisingly cozy & silent inspite of being rite in middle of town. Good Breakfast & very welcoming staff..
- Marcel (8/5): Fine location in middle of Kampala with nice staff and -breakfast. - Location is in the middle of Kampala so hard to reach by rental car. However, when there it’s very quiet and surrounded by trees etc. with al kinds of bird. Restaurant is nicely situated in the gardens at the ground floor. Standard room was in an outbuilding and was good but with very small bathroom. After upgrading to a more luxury room this was solved. Breakfast was excellent with very friendly staff during the whole day. Dinner was ok but - being a vegetarian - there was only one choice (risotto) so the menu can offer some more variety. Live performance of Janzi band was excellent! Bathroom in standard room and choice on menu.
- Aleš (9/5): - - the architecture of the hotel; - the size of the room and bathroom; - the location of the property; - the super rich breakfast. The room has a small window above the door through which light comes in from the outdoor terrace, where the light is left on all night. On the other hand, if you actually need light in the room for work or reading, the lamps are too dim. The hotel tends to function as a business hotel (business workshops and meetings are held there); however, the room does not have an adequate desk—one large enough for a laptop, papers, and documents—for comfortable work.
- anna maria (9/5): -
- Patrick MUZEMBE (9/5): Fabuleux - Bel emplacement , propre et confortable avec un personnel professionnel , accueillant et sympa surtout Hilarry à la réception et Nana au resto. C est fabuleux 🥰👌 Pas de salle de gym😭
- engin (8/5): - The ambiance was quite well and the hotel is located in a quite place. the breakfast could be improved , and there was internet connection problem.
- Patrick MUZEMBE (9/5): Fabuleux - Bel emplacement, propre avec en personnel trop accueillant et professionnel surtout Denise au resto. Un service de Spa exceptionnel et àun trèsbon prix. C est fabuleux 💯 Pas de salle de g🥹
- _Lorenzo67 (9/5): Sehr empfehlenswertes Hotel, für für den Preis ist top - Tolles Hotel, Tolles, frisches, ungesundes Frühstück. Personal sehr freundlich und immer hilfsbereit. Das Hotel ist sehr empfehlenswert Geschwindigkeit WLAN
- Gary (7/5): Very quiet and calming but transfers and steak a problem - Position. Nice restaurant. Friendly staff. Food and wine good, steak a little tough ( although they do give us a free fruit bowl dessert as compensation which was a welcome touch) Spa and pool looked nice but we don’t use. Gardens very nice Be careful. We had arranged and confirmed transfer to the hotel from airport. But nobody turned up, so took an airport car. On way back they arranged the transfer- but driver said problem is hotel doesn’t see to have accounts with the taxi/limo companies Bathroom inside the room with opening shutters. Not very private. No shower. Small shower attachment in bath which made floor wet.
- Eddy (9/5): -
- maria (10/5): -
- Anna (10/5): Amazing SPA - Its really nice place. I have used the spa services and it was amazing. Room 306 needs some maintenance. The windows didn’t close, you could open them from the outside. The boiler was leaking or something else was leaking in the bathroom. I walked in into a puddle of water in the morning as I didn’t put the light on
- Ene (9/5): Very comfy - The ambiance and food was superb Nothing I didn’t like
- Gio Ton (8/5): - Room, dinner, breakfast, personnel. Temperature of AC too low in the rooms The water heater was not ready for the shower at the check in
- Mohammed Khaza Ameenuddin (5/5): - Ambience is good, Spa and pool is good Food is extremely pathetic, must provided a complimentary Airport Shuttle Service, or atleast nominal charges
- Indira (10/5): -
- Linda (9/5): - Its quiet a green oasis in the city. Food in restaurant was lovely and I really enjoyed the Friday live music night One of the waitresses.Maimuna (hope have spelled that correctly) was.superb. She really.looked.afrer.me at.Breakfast.and the Friday evening dinner. Please acknowledge her to management As.a.solo female traveller I really appreciate that. But all.staff were good Towels needs upgrading
- Gio Ton (8/5): - All was good Nothing
- Kazooba (9/5): -
- Jacqueline (10/5): Lovely bootable in Kampala - In a quiet part of Kampala. Lovely gardens and pool. Very generous room. Good WiFi, great breakfast Nothing
- Teresa Catherine (10/5): Great place - Food and the rooms Did not have airport transfer service
- mahir (9/5): -
- Patrick (6/5): -
- Muzaale (5/5): - The bed was conformable The bathroom
- Pooloo (7/5): It was good overall - I like the service offered by two waiters only Nana and Allan . They were very helpful . Food are good sometimes but salty all the time . You must tell them less salt while you order . Too much delay in serving meal . No smoking area
- Juliana (9/5): Bom custo benefício - Estrutura e prédio bonita e confortáveis. Tomar banho diretamente na banheira sem o Box é perigoso. Poderia ter um Box em separado.
- Dental (7/5): Ganske godt tilfreds - Personalet er en anelse introverte. For meget aften og nattestøj
- Tobias (9/5): Tolle grüne Oase im Trubel von Kampala - Sehr schön gelegene grüne Oase im Trubel von Kampala. Wir hatten ein gesundheitliches Problem, die Hilfsbereitschaft und Fürsorge des Personals war herausragend. Toll auch die Flexibilität und kulante Handhabung beim Check Out. Zu sagen ist hier nur, dass wir die Preise im Restaurant etwas zu teuer fanden. Außerdem wäre es schön, in so einem tollen Ambiente und Restaurant auch mehr als ein vegetarisches Hauptgericht zum Abendessen zu finden, neben den unzähligen Fleisch und Fischangeboten. Einfache Pasta Arrabbiata haben wir auf Anfrage trotzdem auch flexibel bekommen. Im Zimmer hätte ich mir im Badezimmer ein Fliegengitter am Fenster gewünscht, so dass man auch mal lüften kann, ohne gleich Mücken im Bad zu haben. allerdings hatten wir auch das einfachste Zimmer. Vielleicht ist es bei den besseren Zimmern anders gehandhabt.
- Astrid (5/5): Great location and welcoming staff, but mixed overall experience - The location in Nakasero makes this hotel very convenient. I also really appreciate the gardens, which feel like a peaceful oasis in the heart of the city. In addition, the reception staff are friendly and welcoming, creating a warm and positive first impression. Unfortunately, the breakfast was disappointing and did not feel like good value for money. It was also not set up on time. If possible, I would recommend booking the room without breakfast, as there are many excellent cafés nearby in Kampala that offer better options. In addition, some of the bathroom fixtures in my room were not fully functional. During a previous stay, I was assigned a different room which was in much better condition, so this may simply have been an unfortunate one-off experience.
- Michael (8/5): - Good location, property and room was beautiful Toilet, one basin tap and door lock were all loose and need to be fixed. Breakfast selection was extremely limited. Room service charge seems unnecessary, it’s the only hotel I’ve experienced to charge you for bringing something to your room.
- Sarah (8/5): One of the best place to stay in Kampala - Just love the whole hotel. Food exquisite. I missed the chicken avocado salad. Friday night live band Nothing
- M (10/5): My choice for Kampala. - We spent our new years here and they created a cozy environment. The garden is so lovely and you feel like you are away from the city. Good breakfast (and coffee!) with variety. Staff has been very kind. Sauna and pool were a nice added facility. No hot shower for 1.5 day. Spa was fully booked (I wish they asked us upon check in to inform us about availability).
- Bernd (6/5): Romantic park but lot of noise from events, concerts, music every evening - Park, Ruhelage, großes Pool, romantisches Ambiente Manager fehlt das Engagement, Flexibilität und Interesse für Details… schön alleine ist zu wenig: Obwohl das Hotel fast täglich Events mit hunderten Gästen hat, wurde das einzige WC im Restaurant (!) nicht repariert. WC-Brille und Toilette Papier Halter wochenlang defekt !!! Zerrissene Polstermöbel Drucker in Rezeption lieferte zwei Wochenlang unleserliche Belege und Rechnungen ! Neuer Toner war überfällig !
- Atuhaire (7/5): -
- Elena (10/5): Tranquilidad, historia y confort En la ciudad de Kampala - Es un lugar maravilloso para relajarse y pasar unos días excelentes en Kampala. Se disfruta mucho de sus magníficos jardines y de sus paredes llenas de historia El restaurante y el buffet Exquisito y todos los servicios muy cuidados con mucho detalle del personal muy amable verdaderamente fue una estancia muy gratificante
- Pär (8/5): En nödvändig standard i en stökig stad - Miljön med enastående park, mysig inredning härligt spa, bra rum, snö. Säng och kaffekokaren :) Skralt internet, lyhört från korridoren, inte alls bra :( musiken när de valde typ Claudeman istället för mjuk afrikansk originalmusik
- Thierry (6/5): -
- Wolfgang (8/5): - Personal an der Rezeption und im Housekeeping hervorragend
- Joel (8/5): -
- christian (8/5): -
- Francis (10/5): - Ambience
- Mihir (8/5): - The facilities of the hotel are good. The staff are very customer friendly and service minded. The breakfast spread could be improved. The lighting of the room was a bit dull. It was uncomfortable to work from the desk because of the dull lighting. The wifi speed was barely adequate.
- Eveline (8/5): -
- Marc (10/5): Reposant, loin du stress de la ville et bons cafés - Hotel mythique d'une période en "boom" à Kampala. Situation géographique privilégiée (pour ceux qui cherchent loger dans le quartier de Nakasero). Parc et lieu très agréable, restaurant raffiné, service de bon niveau et très bons cafés. Belle chambre avec lit comfortable même si le style est légèrement dépassé. Cela reste personnel. Petit bémol: l'entretien de la salle de bain et les petits détails. La petite poubelle en inox était complètement rouillée, les tuyaux (apparents) des WC également, la fraîcheur de la salle de bain n'est donc pas au niveau de ce magnifique hôtel. Dommage.
- Saad S. (6/5): Behaviour of waiter was like that of a fraudster. Over all not a good value for money. - I liked the architecture and style of the building and the greenery of its lawns. Breakfast had very few items, bathroom accessories were barely adequate for this price. The waiter tryied to trick me into paying him 20,000 Ugandan Shillings as "service charge" while it was tip he wanted to force me to pay.
- Salvo (4/5): Not worth the stay, management needs to wake up if they want to keep the price so high - Central location, breakfast and the breakfast staff really good. Robina and Hillary very helpful Disorganised in all aspects beside the breakfast I have been moved with my wife and a 1 year old infant from room to room (4 room changes) during my stay. Early check in was not provided in the room I’ve paid but a small room 203 to be moved in my room at 5:00 in the 101 executive suite with no hot water, no internet, AC not working properly, no microwave (all these were listed as part of the executive suite) located in the underground with no balcony or window, no mosquito net with a room full of mosquitos and moved at 3:00am to another room. Was requested two nights after to move again somewhere else (206). Price requested for additional nights more than booking.com even though I showed I could get a better price online.
- Suleiman (8/5): Good for overnight business travelers - Comfortable stay in a central location. No access to direct TV or even local channels.
- Michael (6/5): -
- Titus (7/5): -
- Patrick (10/5): It was a nice place to be - Everything Nothing
- Michel (9/5): - De gastvrijheid en vriendelijkheid van het gehele personeel
- Musore (8/5): -
- Patrick (9/5): I can return many times here - The service and the area is natural and beautiful. Peaceful and quality time I have here Nothing , everything was good
- Anirban (8/5): -
- Girmachew Mengistu (10/5): - The compound is green, material used to construct the buildings is classic. Clean and quiet environment.
- Shelley (9/5): -
- Ines (6/5): - Great mattress, quiet room, nice garden Moody and not really welcoming receptionist, Spa not fully functional, menu had one vegetarian dish and food is overpriced.
- mariam (8/5): - The environment and the greenery of the place. Getting a room in the basement was a bit scary for me as a solo traveler.
- Kakuta (10/5): I had a wonderful stay and ai recommend to any business traveler. - The ambience, the food, clean room, the Wi-Fi, the spa, and excellent customer service across all departments. Nothing
- Aaron (8/5): - Location is perfect and quiet neighbourhood. The room itself was very nice and comfy bed. Internet was stable. Very friendly and helpful staff. I didn’t get the chance to try the breakfast but from the look at it must be very nice. The bathroom I got only has a bathtub and its open surroundings with no curtains and nothing to on the wall to hang the hand controlled shower on. For me this is not my style as I like to use both hands when showering and move water around which I couldn’t do in this case otherwise the water will splash everywhere. I’ll probably stay there again but will request a shower then.
- ivan (10/5): Fabulous - They helped decorate the bedroom for my girlfriend’s birthday celebration and even included a complimentary slice of cake.
- Karim (5/5): Je reviendrais pas - Bruyante Wifi défectueuse Chambre bruyante Petit-déjeuner de mauvaise qualité très peu de choix Service de faible qualité
- Wolfgang (10/5): - Sehr zuvorkommendes professionelles Personal, tolle Lage
- Sarah (9/5): One of the best hotel in Kampala. Best spa treatment and food is exquisite - Very nice and cozy. Quiet Nothing
- Violet (7/5): -
- Kay9992 (10/5): - The garden and the staff Nothing
- Sharon Varens (9/5): - The atmosphere is very conducive, the staff are super friendly, the environment is green and well maintained, the rooms are spacious and equipped with all amenities. The cleanliness is high level and there is security and ample parking. The lunch buffet prices are high.. The room phone has an annoying light that keeps blinking all night and makes it hard to sleep because of the bright light.
- kulvinder (9/5): -
- Nadia (10/5): - Amazing place, many facilities in the hotel: pool, sauna, massage and a restaurant with amazing variety of food. The hotel architecture style itself was amazing, many open green spaces. My highlight of the stay was the staff, they are super friendly specially “Claire” she helped me organize many trips in Kampala and outside Kampala, suggested amazing restaurants and site seeing spots, she was super lovely and always available for help!
- David (1/5): Not worth the hassle with the staff. Rude and insolent - Spa was amazing Attitude of dining staff and their inability to attend to guest, nor give correct timing for breakfast. Stated 6am which transpired to be 7am
- Gyles (8/5): -
- Mayur (8/5): -
- Chavez levy lysette (8/5): surprenant - le petit dej et les sales d accueil et decor les serviettes de bain et robe de bain trop vieilles et fine râpeuse
- Serges (1/5): - The property was dirty i did not even stay All was bad
- Lumumba (5/5): Not the Emin Pasha of old - The property is large, the rooms spacious and the hotel is conveniently located in the centre of town. We enjoyed a quite nights' sleep which is normally a challenge in this part of town and the bed was large and comfortable. The staff were genial and tried to assist wherever they could. We were not able to get into our room until two hours after check in commenced and even then we did not have a key for the entirety of our stay. This meant any time we left our room we had to to get someone from the front desk to let us back in. Lunch was a disappointment with our options being limited and even the wine we chose was not delivered until after our meal. We found broken and missing fixtures in our bathroom with the towels looking like they had been there since we last stayed at the property some fifteen years ago.
- Stelmashchuk (7/5): - Too many mosquitos. AC was loud
- Joyce (8/5): Was a nice and unforgettable experience - The breakfast was superb Everything was good
- asghari (10/5): -
- Anna (9/5): -
- Veronica Auma (7/5): Good, I look forward to recomending to anyone wishing to visit uganda. - The room was well situated as I prefered a quite one. the breakfast was exellent as they kept changing the menu. Never used the restaurant though but the staff were ready to serve. The cost associated with the room services as I was required to pay for the delivery of the braekfast to the room.
- Nigel (8/5): My stay was very pleasant and enjoyable - The meals are largely very well prepared and fresh and the breakfast offers a variety of choices
- Glenn (9/5): Very enjoyable, recommended - Old world colonial era charm, but with all modern facilities and first class staff. The breakfast was perfectly adequate, but the evening meals which remained available after different meals were crossed off were uninspired.
- Phionah (8/5): This is a peaceful place. I enjoyed the relaxation, the customer service and the Spa treatment. - The hotel is so lovely, quite area if you are looking for a peaceful vacation. Nothing
- Mwangala (4/5): - The location was central and on a quiet street of Kampala The room had cockroaches There was no hot water and it was only resolved even after reporting twice The bed was sunken The room was dark and dingy
- Johannes (9/5): -
- Amina (1/5): I recently stayed in the suite at this property and had an extremely disappointing experience. The room was located in t - The geographical location is close to the center. I recently stayed in the suite at this property and had an extremely disappointing experience. The room was located in the basement, and to our shock, the bathroom had several leeches crawling around. Additionally, the bed was damp and uncomfortable, making it impossible to rest properly. What made matters worse was the loud, deafening music from the restaurant and bar, which could be heard clearly inside the room. We requested a room change and even expressed willingness to move to a smaller room as long as it was clean. Unfortunately, our request was denied. When we finally decided to leave and were packing our bags, the staff suddenly offered to arrange another room for us. By that point, it was too late, and we declined. We ended up booking another hotel for the night. I strongly advise future guests to read the negative reviews carefully before making a reservation. Do not make the same mistake we did.
- Bobie (10/5): -
- Maggie Thiongo (7/5): -
- Christine (10/5): -
- Charity (8/5): -
- Ibrahim (5/5): -
- Mazaba (7/5): Good value for money. - Cleanliness and comfort. I like the restaurant setup. Liked the availability of assorted teas and fruits at breakfast. Liked the fact I had a working desk in the room. Failed to access sauna - was closed. The pool view is not available from the room I had. No room for outdoor walking so had to go outside the hotel which was a little crowded.
- Abdulla (5/5): -
- David (9/5): Excellent hotel in Kampala - I was not expecting such an excellent hotel in Kampala. Incredible room, top notch service, great wifi, great restaurant and above all great Spa! Thank you Gladys! Restaurant is a bit too expensive and it lacks local dishes. I would love to try Ugandan cuisine but unfortunately they focused more on international foods. Breakfast also misses pastries, cheese, ham...
- Steve (10/5): - Good location Extremely friendly and helpful staff Nothing
- Florian (8/5): Ganz ok - Das Bett war gemütlich und das Pool sehr erfrischend. Die Dusche ist sehr gut. Am Samstag Abend war live Musik und daher sehr laut. Um 11pm war Schluss und ich konnte schlafen. Das Restaurant und die Drinks sind teuer!
- SHMUEL (8/5): We expected more from a hotel of this level, especially with regard to hot water. - Good breakfast, reasonable hotel facilities, helpful and nice staff, large and spacious rooms The hot water!! It was barely enough for one person, and that too provided that he showered quickly. I would expect from a hotel of this level (and for the price we paid) unlimited hot water or at least enough for 2 people to shower comfortably and not quickly. Business room/computer for guest use - we were quite surprised to find out that there was none. Elementary service. A band performance on Friday - a performance that lasted until 12:30AM, a noisy performance that made it impossible to fall asleep until after the performance was over. Unbelievable, as if there were no guests in the hotel.
- Muaz (8/5): - room was nice and tidy maybe a bit small but it serve the needs, breakfast was my most favorite thing about the place always fresh always tasty. some toiletries & bath towels were used up and not suitable
- Rose Bernabe (10/5): -
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