AR Cancun Plaza

Location: Boulevard Kukulcan Km. 19.5 Cancun Plaza, Cancún, mx

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 12:00 AM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Massage services
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Wheelchair accessible
• Public Bath
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Private beach nearby
• Internet access
• Exercise/lap pool
• Japanese garden
• Secured parking
• Garage
• Swimming nearby
• Beach club nearby (surcharge)
• Beach toys

Rooms Available

• Loft Suite

  This suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which is fitted with a refrigerator, kitchenware and a microwave. The air-conditioned suite offers a flat-screen TV with cable channels, a coffee machine, a dining area, a wardrobe as well as sea views. The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Additional toilet
  • Interconnected room(s) available
  • Tile/marble floor
  • Dining area
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Socket near the bed
  • Accessible by lift
  • Key card access
  • Single-room air conditioning for guest accommodation

• Junior Suite

  The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. A kitchen equipped with a refrigerator, kitchenware and a microwave is available for cooking and storing food. The suite provides a wardrobe, a safe deposit box, a tiled floor, a flat-screen TV with cable channels, as well as sea views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Additional toilet
  • Interconnected room(s) available
  • Tile/marble floor
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Socket near the bed
  • Accessible by lift
  • Key card access
  • Single-room air conditioning for guest accommodation

• Junior Suite

  The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Meals can be prepared in the well-fitted kitchen, which comes with a refrigerator, kitchenware and a microwave. The suite provides a flat-screen TV with cable channels, a wardrobe, a safe deposit box, a tiled floor as well as sea views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Additional toilet
  • Tile/marble floor
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Socket near the bed
  • Accessible by lift
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Adilbek (7/5): -
• omer (3/5): -
• Atkinson (4/5): - Restaurant Everything else
• López (7/5): Mas o menos la verdad el personal no muy amable - La habitación bien El balcón horrible, el restaurante 30% de propina es una exageración
• Lucero (8/5): Buena ubicación, bonitas vistas - La vista de las recámaras es bonita, la comida del restaurante es rica y precio razonable, Las habitaciones ya están gastadas y no se ven como en la publicación, y el costo de la lavandería es un poco caro para ser airbnb deveria estar incluido.
• Isis (8/5): The place was nice overall, however there could be some improvement. - I liked that the property offered everything that we needed. I didn’t like how to stovetop wasn’t clean, beds were hard. Restaurant food wasn’t that good.
• Luz Marina (10/5): Muy cómodo .. impecable y muy buena atención. - La ubicación excelente. El Personal muy amable y atentos ,la salida a la playa súper y la Piscina espectacular.
• Iunis (1/5): - Ничего в этом отеле не понравилось. Отель старый, обшарпанный и находится в плохом состоянии. Всё выглядит запущенным и требует ремонта. Он находится далеко от всех достопримечательностей. Бассейн маленький. Самое парадоксальное — при заселении я предлагал оплатить наличными, однако меня попросили оплатить картой. Стоимость моего бронирования составляла 374 доллара США, тогда как с моей карты было списано 403 доллара. Когда я обнаружил это, я попросил аннулировать оплату по карте и принять наличные, но мне отказали. Будьте осторожны.
• Dawn (2/5): Simple - The location the security The hotel The staff The no amenities
• Rossella (10/5): - Todoooo muy bien muy amable y todo super bonito
• CARLOS FERNANDO (5/5): excelente ubicación pero ….. muchos peros - La ubicación es perfecta excelente !!!!!!!! La zona de la piscina genial El hotel ya tiene sus años necesita mucho mantenimiento una actualización en todos los aspectos por su ubicación debería estar mejor
• Annette (6/5): Has seen better days but does the job of you spend a night close to the airport but want to be by the beach. - Location close to airport, large room, friendly staff. Lots of dust under the beds and strong unpleasant smell on the pillow. Dirty sheet.
• Jonathan (10/5): - Todo en general
• Katherine (7/5): -
• MENDEZ LOPEZ YESSICA PAOLA (8/5): -
• Manuel (5/5): Bueno, en su modelo - Vista al mar Sólo un elevador
• Paola Isabel (1/5): Mala administración. - NADA Muy mala administración, cancelaron mi reserva antes de tiempo y cuando llegamos dijeron que el hotel estaba todo copado y no tenían disponibilidad, al rato llega un hombre y nos ofrece una habitación por la noche a un precio altísimo,al cual nos negamos y nos dejaron sin respuesta a nuestra reserva ,quedamos botadas en la carretera de noche sin ser asistidas.
• Carrillo (7/5): Bien con ciertas observaciones - La ubicación del hotel No nos ponían las toallas limpias aunque se ponían en el piso para cambiarlas, la cerradura de la puerta del baño estaba muy justa y se complicaba abrir la puerta, cuando llegué la reservacion yo tenia un costo ya en pesos y resulta que cuando llego aumentan el costo aumenta por el dolar, pero a un precio mucho mayor y además ya tenia ya un precio en pesos
• Shirley (10/5): Súper relajante - La vista al mar y la comida del restaurante súper delicioso y buen precio. Muy buena atención.
• Mar (9/5): Excelente ubicación y relax 100% - Hermosa vista de varios ángulos. El lugar te hace sentir relajado. Tiene nafe eléctrica para calentar agua. El wifi señal intensa y fluida. El momento del check-in tiene una oficina en dónde hacerlo ( buen punto ). Destaco ésto porque es un condominio de varios bloques con diferentes dueños o concesiones. Algunos departamentos son particulares y sólo contacta por WhatsApp o envían a una encargada de limpieza para atender a los clientes. En éste caso no, reitero que tiene su oficina de recepción. Ofrece limpieza diaria ( los otros bloques no ) con cambio de toallas. El balcón con un buen mobiliario acorde al mismo. Artículos de shampoo y jabón. Super recomendable. Como detalle dejar esponja y detergente para asear las vajillas ( ya que hay carteles indicativos que la limpieza diaria no incluye ese servicio).
• Edgar (10/5): -
• Quizaman (1/5): - No nos gustó nada, las habitaciones demasiado deterioradas y el personal grosero Las habitaciones y nuestra vista al mar estaba tapado xq estaban arreglando una habitación, el elevador se quedo parado 20 min y con nosotros dentro y no resolvieron nada...
• Hernandez Cerino (8/5): -
• Tyrone (10/5): Chevere - Cercano al aeropuerto 👍🏻
• Juan jadiel (10/5): -
• Timir (6/5): -
• Joseph (3/5): - Beach access Cleanliness
• Federico (5/5): Normal. Poco amigable el personal. Mala onda en general - Normal Wifi no funcionaba. No había suficientes repóseras en la playa.
• Olga (6/5): -
• Artemijs (7/5): -
• Mohammad (7/5): Relaxation vocation time sun and sea - Location Bed mattress was very poor Quality, caused me constant lower back pain , stayed 7 days
• Kristan (7/5): Simple stay with awesome view - I liked the shower. Liked the beds. Liked the balcony No drinkable water available at the property. Property needs maintenance. Unpleasant small on the way to the pool and beach
• Ochoa (5/5): - 1.- El teléfono está de adorno puesto que no tiene tono ni para comunicarse a la recepción, tocaba ir hasta alla 2.- la puerta del baño NO VALE 3.- Pese a que llegamos el 28 y no regresamos hasta el 1 en la noche NO LIMPIARON LOS PLATOS, pese a q si hicieron la limpieza de la habitación 4.- el 2 no hicieron la limpieza de la habitación. 5.- la habitación tenía una combinación de olor de guardado y viejo... sería bueno que inviertan en ambientadores para q el mismo tenga un olor agradable
• gemma (5/5): -
• gemma (5/5): - Decent size quirky room nice views Main Pool was nice Location wasn’t bad there was a bus outside but not close to anything except one store across the rd Rooftop pool was dirty Restaurant is very expensive and not a part of the hotel No room service or anything like that not even a phone to ring reception
• Lugo (2/5): No vuelvo y no lo recomiendo - La ubicación Muy deteriorado, en el restaurante luego de servirte y a la hora de facturar te dicen que no hay sistema para pagar con tarjeta de crédito para recibir el pago en efectivo. Muy mala estrategia y muy incómoda para el huésped.
• Fredy (9/5): -
• Eva-Maria (9/5): - Es gibt vom großen Pool einen direkten Zugang zum Meer. Ebenfalls am Pool befindet sich das Restaurant "Casa del Mar", welches sowohl Frühstück als auch exzellente Margaritas und warme Speisen anbietet. Gefallen hat mir höchstens das rücksichtslose Verhalten anderer Gäste nicht. Zu erwähnen ist, dass das AR Plaza Cancún sich auf einem Grundstück - eigentlich sogar in einem Gebäude - mit dem Plaza Hotel Condo Cancun befindet und diese Situation etwas verwirrt.
• acosta (8/5): - Bueno habia telefono pero de adorno ya que no estaba conectado a nada
• López González (9/5): Restaurante y Balcón - Me gustó mucho la atención del personal. Las bebidas del restaurante y las sillas desgastadas del balcón.
• Ana Laura (10/5): -
• clare (10/5): -
• Martin (4/5): Decepcionante !! - La ubicación, la playa y la pileta. La recepción fue mala. El departamento 2404 está viejo. Colchon en mal estado. Utensilios de cocina viejos y deteriorados. Falta de elementos básicos para cocina. No había un destapador de botellas. La TV no funcionaba. Y tuvimos las últimas dos noches , una luz que titilaba sobre la cama. No volvería y no lo recomiendo.
• Paulina Jazmín (6/5): Está ok para descansar y playa. Si tenés excursiones planeadas es una muy buena opción para no gastar tanto dinero en al - La playa, la alberca. La habitación 6 de 10. Antes era el Bel Air. El hotel está venido a menos, ahí tenemos el porqué del precio. Pero le ponen onda y cumple su función. El personal en recepción y los camareros. El hotel está venido a menos, por eso mismo el precio que maneja. Pero le ponen onda y cumple su función.
• Daniel (7/5): - La pileta , alberca Habia gente mientras estabas en la alberca trabajando en el lugar las instlaciones no eran nuevas
• Biliana Alexandra (6/5): -
• Dennis (8/5): - The pool was beautiful, very relaxing,and location is beachfront There was also security Front desk staff were extremely friendly and helpful. Furniture in room very outdated
• Salih (10/5): -
• Dusty (8/5): -
• Francisco (8/5): -
• Nuñez (2/5): Desepcionada - La cercanía al aeropuerto. La habitación en la escalera no mantenía vidrio de seguridad y en mi reserva claramente indique que iría con 2 infantes de 1 y 2 años, la ama de llave violando el derecho a la privacidad grabó un video de mis cosas personales incluyendo mis íntimos totalmente desfasada. Por seguridad me vi en la necesidad de mover los colchones de la planta alta yo comprendí la situación del vidrio pero el personal no comprendió la seguridad de mis niños total y completa falta de empatia. Relemente no recomendaría la estadía y yo en mi próximo regreso no tomaría está opción.
• Andres Felipe (9/5): Es una buena opción para ahorrar costos, con playa y piscina cerca. - Está muy cerca a la playa y la piscina es especial para los niños. Tiene una tienda para comprar cosas básicas dentro del mismo condominio. El apartamento era cómodo y agradable, con una vista maravillosa. Es difícil conseguir comida para cocinar, tienes que ir hasta el centro y es caro llegar allí en Uber. Solo consigues un Oxxo al frente del condominio. La cocina no está diseñada para cocinar mucho, ya que solo tiene dos fogones. Hubo una situación de riesgo con mi hijo pequeño y no hubo ningún salvavidas atento, creo que es algo que deben mejorar urgentemente.
• Roxana Jazmín (10/5): - La atención del personal y las instalaciones....todo muy bien
• Loureiro (10/5): - Linda y cómoda
• Miranda (8/5): -
• Josh Vera (9/5): SI VOLVERIA, ES UN BUEN LUGAR EN RELACION CALIDAD PRECIO - LA PISCINA, SOLO QUE LOS GUARDIAS SON MUY EXIGENTES JEJE Que la luz principal que esta arriba de las camas no funciono, posiblemente el foco estaba fundido y que no nos dieron cobijas, solo sabanas y pasamos mucho frio jaja
• David (7/5): Good -
• Mz_sol (8/5): Overall, my stay was wonderful. I would probably stay at Cancun Plaza again. - Awesome view of the pool and beach. Hotel was beachfront which made it great to take a morning walk by the beach. There was an issue with the seaweed covering a part of the beach and not always would the tractor come-by to shovel the seaweed. my room was clean and prefect size, plenty of room for 2. Only thing i found a little off is there was no couch and TV didn't work. and the rooms offered no coffee, and the restaurant didn't open till 9 AM.
• Shamara (7/5): Good - Restaurant opened late Restaurant open late
• Fredy (6/5): Pleasant -
• Yana (5/5): The rooms do not match the description - However, the location is good, there aren’t many people, and there are enough loungers for everyone. ! After reading reviews about the photos on Booking not reflecting reality, I decided to first contact the hotel and confirm whether my room would have a view of the sea and the pool. I was told YES! Upon arrival, I was given a room with a view of a construction site and a neighboring building. The sea was partially visible. When I went to the reception and showed the receipt indicating that I paid for a room with a sea view, a pool view, and a balcony, the girl responded rather unkindly that she wasn’t interested in what I had written, and there were no such rooms! There are rooms with a sea view, but they don't have balconies and are occupied. There are rooms with balconies and partial views. They hung a photo of the most beautiful room and sell what they have under its guise. It’s an ordinary residential building, and some apartments in it are rented out on Booking. The building is old and in need of repairs.
• Mariana (10/5): All the rest were excellent, very polite, and friendly people work here - Location amenities and price The apartments didn’t even have a burn top; it was just a room, not an apartment. But I pay the apartment price, not the room price. Another thing I do not like is the access to the beach you can just wet your feet, but you can’t go into the water
• Armando (8/5): Very good - Location, beach view. The bed was too old
• Kristine (10/5): Exceptional - It is like a little community. Everything you need is there- a beach, pool, restaurant, small courtyard with tables and chairs, and small store. The apartment is very clean and the staff are attentive and friendly and will help with everything you may need.
• Lisa (8/5): Very relaxing pleasant - Big pool, on the beach, staff was excellent Not close to many restaurants as far as walking distance You can hear through the walls so I was woken up by noisy neighbors all night
• Ken (7/5): Good -
• Reed (3/5): Poor - Location. On the beach. Booked with a kitchenette. Had a busted coffee pot, gross frying pan. The hotplate barely worked. The fridge hadn't been defrosted in some time. The patio door was in need of replacement. Construction above us raining paint and small blobs of concrete down upon our deck. They remedied the utensils but you can see the picture. That about sums it up. When booking in mexico don't believe the scripture and the pretty pictures.
• Jose (7/5): Good -
• Sadiyyah (8/5): Very good - Our flight got delayed, so we only stay overnight in the loft suite. It was cute and clean. The best part was the view. The patio was Facing the sea it was a beautiful sea to sit and look at. Open the restaurant a little earlier for breakfast. The other resort we stayed at open at 6:30 AM and it was perfect for us early Riders especially if you want to catch breakfast before your flight.
• Younan (8/5): Good - Location, price, facilities
• Simon (3/5): Awful - On the beach I had a sliding balcony door that you literally had to lift to open and close and it only opened 10 “ I pretty strong but found it very hard to move.The drinks including tea/coffee were ridiculously expensive.Theres a roof area with a pool which you can only use if you pay 300 us dollars.Although it doesn’t say that it’s not for all guests.There is a lot of building work going on in a lot of the hotel and there’s a constant sound of drilling and banging.To make matters worse I was charged £100 of my deposit money for smoking in the room only thing is I don’t smoke and the smell has obviously come from next doors balcony.I really don’t know why booking.com are advertising this hotel on their site
• Bianca (8/5): Very good - Good location
• Constance (3/5): Uncomfortable - The view and the swimming pool. The old building is not clean. A glass dresser table was cracked, and they blamed me for it to keep my deposit. Unfair.
• Crosby (10/5): Comfortable place to stay. - Great hotel for the price, friendly staff, room was small but comfortable.
• Jaime (8/5): Very good - Pool was clean, restaurant emoloyees are exceptional, hotel isles were very good Towels were not clean. Elevator not working properly. Room was not cleaned thoroughly
• Gaemme (8/5): Good place to stay for the value price - The pool near the beach Kitchen and bath was not the clean
• Linda (7/5): Good -
• Gerardo (2/5): Not worth the money. - I was charged more than was agreed to. I complained and they said that I should dispute it with my bank or booking.com. The room flooded twice as well. They could have charged me what I had agreed to pay for the room. The flooding issue was really bad as well. The staff had no idea what to do at all with any issue. The elevator wasn't working and we had to go to the 6th floor. It was a mess.
• Marie-christine (8/5): Very good -
• Diaconu (8/5): It served the purpose of our stay - Small hotel with a charm Checking in process full of errors. Safety deposit not refunded after almost one month, I will have to call
• Norma (10/5): Exceptional -
• Danielle (6/5): It was an ok stay, would I stay at this location again. Most likely not. - The property is older, would need some new improvements The WiFi service was horrible in Mexico.
• Julian (7/5): It’s a good location - The view is pretty Because the air conditions wasn’t good and smell Bad
• Susseth (7/5): Ok - It is beach front There was no hot water. You can’t take your own drinks nor small speaker by the pool.
• Camilo (1/5): Bad - Charge more than what they how price. Also never return my $117 deposit
• Roman (7/5): Good -
• Amador (10/5): Exceptional -
• Ramsey (1/5): Bad -
• Samuel (6/5): Pleasant -
• Alondra (4/5): I would have given my stay a 10/10 because I had an amazing time in Cancun and created memories to last a life time. - I liked how it was away from the club area and it was very peaceful. I also liked the way the beach was in front of the property. I didn’t like how there wasn’t a telephone in the room which is a safety hazard. I also, didn’t like how the water smelt at times.
• Ernajsha (10/5): Exceptional -
• Benjamin (4/5): It wasn't enjoyable. - restaurant staff was rude
• Enkhnasan (3/5): Poor - the beach was good the room had no internet and the room we got into had horrible stairs and stinky
• Volodymyr (3/5): Bad - Price more than I booked.Without explaining reasons moving to cheaper room
• Adrianus (8/5): Very good -
• Barbara (7/5): Beautiful area - Beautiful area and beach Terrible wifi. Didn't get the room we booked. Had to go back the next day to get the correct room but it still didn't have a king bed that we were supposed to have. Phone didn't work to call the front desk and the desk lamp wasn't working
• Mariela (4/5): Disappointing -
• Martin (8/5): Very good -
• Warner (10/5): Exceptional - It was very convenient to my Fiancé's work Restaurant was expensive...would of eaten there more if was more reasonable
• Jorge (7/5): There are better options for the price. - There's a convenience store inside the Condo with reasonable prices and product variety. Property is old, needs an update. Not as affordable as it seems to be, after taxes and fees. They ask for a warranty deposit of $100 USD. Recepction/Front Desk Personnel is not very gentle.

Photos