Hotel Aurora

Location: Calle Union, Flores, gt

Star Rating: 4.7 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 01:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Ironing service
• Currency exchange
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Security alarm
• Pub crawls
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Private picnics
• Beach club nearby (surcharge)
• Beach toys
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Triple Room, Multiple Beds, Non Smoking

  3 Large Twin Beds

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Shared/communal kitchen access and room service

  Sleep - Bed sheets

  Bathroom - Shower, free toiletries, and towels

  Practical - Safe and laptop workspace; rollaway beds (surcharge) available on request

  Comfort - Daily housekeeping and ceiling fan

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • Interconnected room(s) available
  • Daily housekeeping
  • Ceiling fan
  • Room service
  • Free WiFi
  • Shared/communal kitchen access
  • Bedsheets provided
  • Laptop-friendly workspace

• Deluxe Double Room, 2 Double Beds, Non Smoking, Lagoon View

  2 Double Beds

  Overlooking the lagoon

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Shared/communal kitchen access and room service

  Sleep - Bed sheets

  Bathroom - Shower, free toiletries, and towels

  Practical - Safe and laptop workspace; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Interconnected room(s) available
  • Daily housekeeping
  • Ceiling fan
  • Room service
  • Free WiFi
  • Shared/communal kitchen access
  • Bedsheets provided
  • Laptop-friendly workspace

• Basic Double Room, Multiple Beds, Non Smoking

  1 Large Twin Bed and 1 Double Bed

  Overlooking the lake

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Shared/communal kitchen access and room service

  Sleep - Bed sheets

  Bathroom - Shower, free toiletries, and towels

  Practical - Safe and laptop workspace; rollaway beds (surcharge) available on request

  Comfort - Daily housekeeping and ceiling fan

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Interconnected room(s) available
  • Daily housekeeping
  • Ceiling fan
  • Room service
  • Free WiFi
  • Shared/communal kitchen access
  • Bedsheets provided
  • Laptop-friendly workspace

• Double Room with Lake View

  This air-conditioned double room is consisted of of a TV with cable channels, a private bathroom as well as a terrace with lake views. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Wardrobe or closet
  • Cleaning products
  • Terrace
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Socket near the bed
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Twin Room

  This twin room features a TV. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Fan
  • Private bathroom
  • Cleaning products

Guest Reviews

• Sergio (1/5): -
• Rizzo (10/5): Excelente me encantó voy satisfecha - La ubicación la atención
• Danilo (10/5): - La buena actitud del personal y la flexibilidad con los horarios, eso excelente Ninguno
• Jose Luis (2/5): - Reservamos en este hotel y en realidad la experiencia fue terrible la avitacion que proporcionaron las camas estaba llenas de chinches!!!! Mi madre fue fuertemente picoteada por esos animales! Claro nos dieron otra avitacion pero creo que la limpieza es primordial no lo recomiendo si no quieren llevarse estos animalitos en sus maletas 😒😒😒😒
• Katarzyna (7/5): Good -
• Josseling (10/5): Exceptional -
• Erick (1/5): Bad -
• Salazar (10/5): Exceptional -
• William (10/5): Exceptional -
• Eanna (2/5): Don’t ever book here. Not worth small money - Location was ok Everything. No hot water and No A/C even though north were advertised when booking. Mould growing in room.
• Stacey (8/5): Very good -
• Edilma (1/5): Unpleased. - location was great! the view was great! Accesible to many stores and restaurants. the service of the staff. I had to cancel right there because the staff ignored us and wasnt able to answer us some questions. My mother was with me and she is handycap and was unable to climb the high steps (very high) and I asked the young lady if there was a way that that my mom could climb. 4 other persons were with me and wanted a stay for the night as well, the young lady kept ignoring. So I just walked away from there and went to another one where my mom was able to walk in.
• Ruth (1/5): Bad - It was close to the lake Not one not s signal person spoke any English. And they all refused to help
• Alex (1/5): Bad -
• Pintor (5/5): Passable -
• Federica (5/5): Passable -
• Hendrik (2/5): Don't go There - Life is to short... Don't go there!!!
• Hutchinson (5/5): Lovely staff, place needs work. - good location friendly and helpful staff The whole place needs a facelift. The shower was only useable when you turned the main water switch. There were bugs crawling all over our sink. The bedding was clean, though under the beds were incredibly dusty. The place looks like it couple use a lick of pain and some money spent on chairs/ necessities. Up in the bar I sat on 3 broken chairs before I could sit on one. The bartender was a lovely man- big shout out! But for the amount of money compared to the facilities available, I would stay in a hostel that has better.
• Martina (7/5): Good - The terrace and restaurant looks good. For breakfast included there is only one option, traditional breakfast, but also good. We also try local food on the middle of bridge to Santa Elena. We had balcony with wiew to the lake. Flores is nice colorful city and lake is beautiful mainly in sunset The room should not be bad but more things need the repairs and that is what I don't like and doesn't matter if it is cheap accomodation. For example doors to balcony was not possible to locked from inside, shower was bad, there was the big hole in floor... For photos I excepted more. Also there was not drinking water what offer every accomodation what I have visited before. The staff speaks only spanish so there was some confusion between us. I also dont like polyester linen
• Caitlin (3/5): Poor -
• Eliza (7/5): Good - Great location, beautiful views of Flores! Our private room was air conditioned and beds were comfy. The doors locked well. Was not clean at all, our room had ants everywhere, food and empty plates from guests next was just left for days.
• Gohier (1/5): They stole things in my luggage during the evening - Nothing. During the only night we stayed, they stole some things in my luggage when we went out to eat. No money fortunately. Not feeling safe at all. The kid who guards the hotel at night is responsible for theft. One night was enough. Bad place to stay safe. Even for one night! Run!!
• Nick (1/5): AVOID THIS IF YOU WANT TO ENJOY FLORES - I just felt sorry for the girl at the reception who has nothing to do with the bad management Terrible stay! Booked a lake view with Aircon for two nights and obviously paid at our arrival. First night manager told us Aircon is not included, we have to pay extra, after that she overcharged double for laundry service. The day after we came back from Tikal, our bags were moved to a room without view and without Aircon, we have been told toilet had a problem, but later we realized other people were staying in our room.
• Nelson (1/5): HORRIBLE - At first the location but then not even that. They listed the Street name only, no number. I sent several request for the number with no response. When I arrived the receptionist couldn’t find my reservation plus her internet was super slow, almost not working. Made matters worse. No towels. Had to asked repeatedly. Very loud, noisy place. Drunken people in the hotel all night long. Didn’t quite down until about 5 am. impossible to get any sleep. Cut my stay short. couldn’t stay one more day. left first thing in the morning.
• Mariana (6/5): Pleasant -
• Robin (6/5): Pleasant -
• Mihaly (4/5): Very simple rooms with only cold water. Simply not worth the money they ask for their rooms. Nice staff though. - View from the terrace Only cold water!!!
• X (5/5): Passable -
• Benjamín (4/5): Disappointing -
• Jérôme (5/5): Passable - The girl at the reception vas good and friendly. For a night on the island the price was ok but dont expect more than a bed. Showers dont work properly, nothing is cleaned up, kitchen unusable.
• Jessica (6/5): Pleasant -
• Emma (5/5): Passable -
• Anonymous (1/5): gross - nothing everything
• Rachel (7/5): Good -
• Gayle (1/5): Stay anywhere but here. - The location. Literally the dirtiest place I’ve ever stayed. The lady at reception didn’t attempt to find my booking in the system & I ended up paying full price. the room was filthy & the bathroom had not had a proper clean. the ensuite wall does not go to the top of the wall. I’m sure the bed I was given, the sheets had been used the previous night. The staff do not speak English.
• Marco (10/5): Exceptional -
• Rebecca (3/5): location nice hostel not so - the location the room was horrible no hot water drains stank was very unhygienic
• Torill M (2/5): Horrible - Horrible. Dirty, bedsheets were old, pillows nasty. The batheroom was tiny. No soap, only one towel. Stay away
• ELMER (6/5): - Creo que éste Hotel es regular, no tiene aire acondicionado, tiene ventilador, su ubicación es buena, está limpio, su personal es amable y está en una muy buena ubicación; para mí es un buen hotel para mochileros.
• Verified traveler (6/5): - Tiene muy buena ubicación en la isla. Algo que no me gusto fue el baño que es muy pequeño
• Verified traveler (6/5): - 2泊しました。エアコン無しで、清潔さもほどほど。値段なりのお宿かと思います。ラグーンビューの部屋とテラスは眺めがいいです。Wifiは時々切れますがまあまあの速度でした。
• Verified traveler (4/5): MUY MALO *** VERY BAD - Al hotel le hace falta mucho mantenimiento, no ponen amenidades, por lo menos jabón, del papel higiénico te ponen solo uno, tienes que preveer que no se gaste cuando entras al baño, estábamos en una habitación para 3 personas y solo pusieron 2 toallas, no nos entregaron el control del aire acondicionado, pese a que las habitaciones son muy calientes, hace falta que le pongan muebles para poner la ropa, la ropa de cama lucía muy vieja y se desacomodaba son solo un pequeño movimiento, tienen un restaurante en la parte de arriba del hotel, con buena vista al lago, pero tardan más de 1 hora para servirte el desayuno, el almuerzo o la cena, si decides ir no debes tener mucha hambre o demasiada paciencia y los precios son más altos que en otros restaurantes de la zona. Los baños tienen un mal olor, estábamos en un tercer piso y es incómodo para subir por las escaleras, para personas adultas es mucho más incómodo y peligroso. La administración y el personal no comprenden que la sobrevivencia del negocio depende de los clientes, un día me estaba bañando y quitaron el agua, estuve enjabonado por más de media hora, esperan do que arreglaran el problema del suministro de agua para poder terminar de bañarme. *** The hotel needs a lot of maintenance, they do not put amenities, at least soap, only one of the toilet paper, you have to prevent it from being spent when you enter the bathroom, we were in a room for 3 people and they only put 2 towels, They did not give us control of

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