TownePlace Suites by Marriott San Antonio Westover Hills

Location: 10015 Westover Hills Boulevard, San Antonio, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Family rooms
• Pets allowed
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Shopping on site
• Front desk (limited hours)
• Free wired internet
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access

Rooms Available

• One-Bedroom Queen Suite with Private Sofa Bed - Mobility Accessible with Roll-In Shower

  Max Occupancy: 4 (4 Adults)

• Suite, 1 Bedroom

  1 Queen Bed

  470 sq feet

  
  

  Layout - Bedroom

  Internet - Free WiFi and wired internet access

  Entertainment - 43-inch LED TV with premium channels

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Iron/ironing board, double sofa bed, and desk; cribs (surcharge) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Low-height view port in door

  Eco-friendly - Energy-saving switches and recycling bin

  Need to Know - Housekeeping on request

  Non-Smoking, pet friendly

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Kitchenette
  • Desk
  • Microwave
  • Dishwasher
  • Private bathroom
  • Stovetop
  • Sofa bed
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided
  • Braille signage
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerhead
  • Lever door handles
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches

• Queen Studio with Adapted Tub - Mobility Accessible

  The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Adapted bath

• King Studio with Sofa Bed and Adapted Tub - Mobility Accessible

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Adapted bath

• King Studio with Sofa Bed - Hearing Accessible

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Hearing accessible

• Studio with Two Queen Beds - Hearing Accessible

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Hearing accessible

• Studio, 1 King, Sofa bed

  Featuring free toiletries, this studio includes a private bathroom with a bath or a shower. This studio has air conditioning, heating and a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Heating
  • Linen
  • Toilet paper

• Studio, 2 Queen

  Featuring free toiletries, this studio includes a private bathroom with a bath or a shower. This studio has air conditioning, heating and a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Heating
  • Linen
  • Toilet paper

• 1 Bedroom Suite, 1 Queen, Sofa bed

  Offering free toiletries, this suite includes a private bathroom with a bath or a shower. This suite has air conditioning, heating and a flat-screen TV.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Heating
  • Linen
  • Toilet paper

Guest Reviews

• Ozielbarrientos (10/5): - Good Everything was good
• Mendiola (10/5): - Friendly staff
• Nayeli (9/5): -
• Jose (10/5): -
• Hernandez (8/5): -
• Belia (10/5): Friendly staff and great breakfast spread. - It was clean and comfortable. We had some issues with the toilet flushing properly. There also seem to have mold along baseboard inside the shower.
• Loic (10/5): Excellent stay at Townplace suites - Large comfortable rooms. Breakfast selection was very great and plenty. A modern gym and nice pool. This was very well suited for our 2 day stay. On friday night, the bar on the side of the hotel can be noisy.
• Monica (8/5): - Location Continental breakfast
• Nunez (9/5): Overall a good stay, just a bit of confusion with housekeeping. - The breakfast was really good, the staff is very friendly, and the room was comfortable and in great condition. Good thing the property has a laundry room very reasonable price. The parking is free. We asked for cleaning and thought the room would just be taken care of, but it wasn’t. When I asked about it, they told me housekeeping is only done on certain days and you have to schedule it at the front desk. By the way we weren’t informed at the moment of the check in.
• Martinez (5/5): Would choose a different hotel. - Location. The bathroom was dirty.
• añez diaz (10/5): - No limpiaban la habitación , nunca la limpiaron
• Ruben (7/5): Comfortable, great location - The rooms were nice, location was close to seaworld. Pool was nice. Room we were in was very private. Restrooms are clean carpet was clean 10/10. The only thing is breakfast needs more attention. I understand it’s complimentary but one waffle maker for 50+ plus people in the morning is not good. Also the fruit, pastries and coffee need attention the entire stay at the hotel was great. location was great but breakfast was not. That is the only thing I have to say about my stay.
• Pongladda (10/5): -
• James (6/5): Breakfast could use some more variety especially fruit. Location was perfect though for Seaworld - Room was smaller than expected Two holes in carpet in our room. Smaller than expected
• denisse. (7/5): It was mostly good - Loved our room. Very quiet place to stay and convenient The shower was DISGUSTING when we got there. I scrubbed some of it myself because even when house keeping came no one cleaned it. Also the front desk guy was just somewhat rude
• Aravind (10/5): -
• Pongladda (10/5): -
• Sofia Lili (5/5): The location and staff were great, but cleanliness and service disruptions affected our experience. - The location is very convenient and well connected, and the parking area is comfortable and easy to access. The staff was very friendly and helpful during our stay. We appreciated that the hotel is pet-friendly, as we were able to stay with our dog. The beds were comfortable, and the room was well equipped overall. We experienced a power outage during the night that lasted about an hour. Because of this, when we went down for breakfast around 8:00 am, we were told it was not ready yet, even though breakfast is advertised from 7:00 am to 10:00 am. Our room faced the parking lot, so there was noticeable noise from cars throughout the night and early morning. Additionally, we found live and dead cockroaches in the room, which gave us the impression that the room may not have been properly cleaned prior to our arrival. But in total my husband saw and killed at least 6 German roaches during the night. One of those crawled on the bed while he was reading on his phone. It seems to me room 211 has an infestation and should be fumigated and cleaned before receiving new guests.
• Herbert (9/5): -
• Saad (8/5): Acceptable, breakfast is very basic - Nice quiet location out of the main downtown. Room was big enough for a solo traveler with Single king size bed. Internet was good. Ample parking space. Breakfast was very simple and service was slow
• Pongladda (10/5): -
• Paschall (10/5): Absolutely blessed! - Beautiful, neat, and friendly. I never did run into a people that wasn’t friendly, and went out of the way to be helpful! I can’t say anything here in this space
• Mayra (10/5): Great - Clean, comfortable, staff was professional and courteous. The kitchen and maintenance staff were on top of making sure breakfast was served and rooms were maintained. Dora and her team; Maribel, Rachel, Terry, and Aaron were great! So was Garrett N/A
• Mayra (10/5): - Staff was kind, caring, and accommodating Everything was great
• Vianney (6/5): staff was good but maybe clean better - The staff was very helpful especially Garret he helped us out a lot, I think they need to clean better the rooms the first room we got had a roach in the bathroom on the wall we had to kill it and i checked the room out i saw other dead ones so i called the front desk and Garret helped us out by moving us to a different room and that other room was cleaner then the previous but the room smelled like clean but it had an order that needs to be addressed and maybe clean behind the stove and fridge better i usually check the before i get all my luggage off for any pest
• Edith (5/5): -
• Stephanie (10/5): Great stay - Staff was friendly from the time we arrived to the time we left. Breakfast was great with many options. The bagels were so soft & fresh. N/A
• Jerrold (10/5): I had a great stay. - Friendly and professional staff.
• Monica (8/5): -
• Mitzi (5/5): Double Charging and defiance to correct the error. - Proximity to Sea World Staff incompetence, being double charged but primarily the attitude and lack of customer service by management and desk help to rectify the error in charges.
• Rosangela (10/5): -
• Elber (10/5): -
• Shepard (5/5): -
• Joseph (10/5): - Location was near Sea World which we were going to.
• Marissa (10/5): - I highly recommend this hotel if you’re planning a family trip to SeaWorld! The shuttle service to and from the park made everything so convenient, and the staff was friendly and accommodating. The hotel was clean, comfortable, and made our stay stress-free we’ll definitely be back!
• Marcelino. . (6/5): - Our room needed maintenance.
• Hussain (8/5): - all the blankets and bed sheets are dirty and has a blood spots
• Melissa (10/5): One of a kind! - Smooth check-in great staff, exceptional location. Breakfast was excellent!
• andie (10/5): - Everyone was WONDERFULLY accommodating and eager to jump in to help at any given moment. The stove did need some corrections to it, but that was the only thing. Thank you for a WONDERFUL weekend stay away from home!
• Fredy (10/5): - Tv location unsafe
• Harumi (6/5): -
• Erik (10/5): - Great place to stay when doing a Sea World trip. Clean. Safe. Worth the stay.
• Kristina (10/5): - From check-in to checkout everyone was great. Breakfast was good plenty of options especially for a picky toddler. The shuttle service was excellent able to take us to SeaWorld and pick us up no extra charge and was extremely timely!
• Selina (6/5): - This was my second stay it was not as good. The AC in the first room was not working well and instead of moving us right away we were told to wait an hour…we did…it did not cool off. So at 11p we were making allowed to move. The second room looked like it was not cleaned properly. Hairs in the shower and sink. Also the shower backed up quickly and the towel holder was falling off the wall. This was not my best time there.
• Jessica (7/5): - Complimentary breakfast Bed skirting was covered in thick layer of dust
• Danielle R (10/5): -
• Sergio (7/5): It was decent, not the best not the worst, just normal - More cleaning the shower itself was interesting enough to say it was not to my satisfaction.
• Marlene (10/5): Very good option for economical accommodation. - The location was very convenient to the highway and close to the conference I attended. The room was comfortable with good amenities. The room was a lot smaller than I expected.
• Daniel (10/5): - It was great hotel the beds were clean comfortable it was the best
• Eva (10/5): - Very close to Sea World and the staff was helpful and friendly. Clean rooms with comfortable beds.
• Aida (10/5): - Great experience and friendly staff
• Alfred (1/5): -
• Fernando (8/5): Good experience - Location is a plus. The room is comfortable and well equipped. I didn’t like the fact the hotel charged my card 24hs in advance instead of the hotel front desk as I had chosen (pay at property option).
• Charlie (10/5): -
• Janell (10/5): - Great customer service! We loved the free transport to Sea World! A good selection of free breakfast foods.
• Eiliany (10/5): -
• Herman (10/5): Exceptional -
• Krystal (10/5): Super nice - Beautiful hotel. Loved the pool and beds were extra comfy. Great area.
• Esmeralda (10/5): Great hotel - Great experience. Awesome staff.
• ILIANA (10/5): - This location is perfectly located near Seaworld, Six flags and only 15-20 minutes from downtown, my family and I truly enjoyed our stay
• Brianda (10/5): Exceptional - Loved the location loved that my room had stove and fridge I loved the experience 10 out of 10 Loved everything about it what’s not to like
• Natalie (10/5): - The rooms are very nice and updated. The convenience of a full kitchen was such a steal for the price as it was very affordable! It’s less than a mile away from Seaworld which we visited for my daughter’s birthday and with 2 day passes it was nice to easily be able to go back to our room to rest. Completely breakfast was great and my husband and I also utilized the gym. Of course it’s limited but it’s definitely enough to get the job done! 10/10 will stay again!
• LAURA (6/5): - Is ok
• Guerrero (9/5): Superb - Everything, but one thing. The pool water was too cold in the afternoon. Remember, with that great location, most of your guest are families and their at the water park during the day. But kids always want to continue swimming after 6pm... NO HEATED WATER in the pool.
• Selina (8/5): - Convenient location
• Mario (10/5): - The reason we return to this hotel because the lady who is in charge of the breakfast had clean the area and there was always food. Also at the front desk, Mr. Jose was attentive and answer any questions we had. He welcomed us. Housekeeping needs to improve in cleaning. We found trash in the room.
• Wallace (8/5): Pretty good - My family visited San Antonio and we stayed at TownePlace Suites by Marriott San Antonio Westover Hills. The hotel was clean and the breakfast was fantastic. The overall rooms were just okay though. There was no A.C. in the hallways, so, it was a bit stuffy in the hotel. I had a hard time keeping my room comfortable temperature wise. Excellent location though and the staff was helpful and friendly. I would recommend for a short stay but not a long one.
• Claudia (10/5): Exceptional -
• HAICHAO (10/5): - Good
• Brenda (10/5): Excellent place to stay!! - Hotel was very clean. Front desk staff were very professional. Breakfast was really good with a nice variety.
• Karen (10/5): - Our stay was great the room was clean and nice close to SeaWorld.
• EstraLita (10/5): Wonderful hotel stay ! Loved our stay ! - The room was great ! Spacious, clean , great amenities with the small kitchen. Staff was friendly and accommodating. Enjoyed the morning breakfast ! My granddaughter gave the hotel 5 stars !!! 😍
• Tami (8/5): - Nice location and great breakfast
• Susie (10/5): - Staff were very friendly and attentive to guests. Rooms were clean and comfortable. Such a convenient location for SeaWorld and the shuttle service was PLUS! Pool was nice and clean. Only downside was the breakfast eggs, texture and flavor were not the best. Other breakfast items were good. Overall, a great family-friendly hotel that we would stay at again.
• Rowland (10/5): Exceptional - The hotel was having issues with the internet
• Lorie (10/5): - Pool open till 10 so we can swim with the kids after sea world. Beautiful property and pool!
• 651christinan (2/5): Serious Concerns Regarding My Recent Stay - I arrived at the hotel just after midnight on the day of my check-in date. While I appreciated the presence of a security guard, Fernando, who was courteous and proactive in patrolling the parking lot, it quickly became evident that the property is in serious need of stronger security protocols. Upon check-in, I was assisted by Gilbert, who was professional and pleasant. However, I was given a queen room despite having confirmed a king room in advance via email with the General Manager, Hazel Herra. I was still charged the king room rate. The condition of the hotel was deeply disappointing. The hallways had an overwhelming unpleasant odor, and I noticed significant stains on the carpet and baseboards near my room. The portable dumpster is stored on the first floor hallway, which adds to the unpleasant smell. Inside the room, the smell persisted—stale and musty. The kitchen linoleum had multiple bubbles, and the oven appeared filthy and poorly maintained. The bathroom was particularly concerning. There was visible mold in the shower, substandard repairs to the walls and flooring, a worn and outdated vanity, and a poorly sealed toilet with cracked caulk and a visible brown ring. The smell of urine was strong and offensive. Several of my colleagues staying at the property reported ongoing plumbing issues, including the need to flush toilets multiple times to ensure proper function. Additionally, there were concerns regarding cleanliness, such as facial hair left in sinks. Mold was also observed in the showers across multiple rooms, indicating a need for more thorough and consistent maintenance. On one occasion, while attempting to leave the property around 5:00 a.m., I found the security vehicle parked directly behind my car, blocking my ability to exit. The security officer inside appeared to be asleep and unresponsive. We had to wake him in order to leave. There was no communication from him at that time. Later, when my coworkers arrived, they expressed feeling uncomfortable and as though they were being singled out or treated unfairly—possibly as a result of the earlier incident. The WiFi service stopped working on Sunday afternoon, severely affecting my ability to complete work-related tasks. On Wednesday evening, I asked Ethel at the front desk if the Internet had been restored; she confirmed it had, but I was still unable to connect using my room number and name. Additionally, my room had not been serviced that day—I had no fresh towels, and the trash had not been removed. I expressed my frustration at the front desk, explaining that this was the worst Marriott experience I’ve ever had. Later that night, housekeeping brought towels and removed the trash. I received an email apology from the hotel offering Marriott points and two complimentary nights, followed by a voicemail from Hazel requesting a callback. However, due to work obligations, I was unable to respond. My Marriott account never reflected the Marriott points or complimentary nights. What followed was unacceptable. My CEO informed me that the hotel contacted him and requested he visit the property to view surveillance footage of me. This was both inappropriate and unprofessional. Addressing a service complaint should never involve contacting a guest’s employer or attempting to jeopardize their job. The following evening, a coworker staying on another floor reported a frightening incident. She observed two suspicious individuals—one seemingly loitering, the other tampering with a guestroom door. Shortly after, one of them attempted to enter her room. She notified Ethel at the front desk, who claimed someone would investigate, but there was no follow-up. When my coworker called again, Ethel stated they were “solicitors” the hotel had been trying to catch. This explanation is highly concerning—solicitors do not typically attempt to enter guest rooms. If the hotel is aware of ongoing safety threats, stronger action should have already been taken, particularly given the presence of surveillance cameras on each floor. Between the lack of cleanliness, poor maintenance, unprofessional conduct, and severe security concerns, I checked out at the first opportunity I had. This property is not up to Marriott standards in terms of safety, service, or hospitality. I strongly encourage anyone considering a stay here to read recent reviews, particularly those referencing Hazel, Ethel, and the overall condition of the hotel.
• Eunkyu (10/5): - Good stay, shuttle service is the best
• Merlita (10/5): - Fab place to stay for SeaWorld !
• Green (5/5): Needs a GOOD deep clean - The location was close to Sea World It felt dirty, stains on the carpets, carpet coming up, stains on doors, you could tell it was an older hotel and it needed a good cleaning. The dryers on site don’t dry clothes. I felt gross in our room.
• Teri (10/5): - Very close to Sea World, and they offer complimentary shuttle service within 5 miles.
• Angelica (10/5): - We loved our stay and breakfast
• 502jacquied (8/5): Close to Sea World and great customer service. - This hotel is very well managed, clean, and close to Sea World and dining. The manager, Hazel, checked us in and was extremenly helpful and kind as were all the staff. They run a free shuttle to Sea World and within a 5 mile radius. This saved us significantly not needing to pay for parking at Sea World. The only thing this hotel needs is another waffle maker or two. The line to make a delicious Texas shaped waffle could be 30 minutes each morning. Otherwise, breakfast had variety and was great.
• Riaz (8/5): - While the hotel generally met expectations, the condition of the bathroom requires attention. Specifically, the shower area exhibited deteriorating caulking and mildew growth. Upon reporting this to the front desk, the response received was, "We'll send someone to fix it."
• Katherine (9/5): Superb - The breakfast was good, and the location was excellent! Only 5 min away from Sea World!
• Marie (9/5): Pleasant - Location, friendly staff, and cleanliness Could use one or two more waffle makers :) and maybe a little more cost friendly
• Heggs (10/5): Exceptional - No complaints everything was great N/A
• Brandon (10/5): - Bbq next door , rooms where amazing, nice bed , decent breakfast, close to sea world
• Sanjuanita (10/5): Great location , super clean !!!! Spacious room , super quiet at night - Location, cleanliness
• Amy (10/5): - They have the best pool. And my suite was so great. I love that it had an actual bedroom so my kids could watch tv in the other area while I slept in the room. Great hotel! And they have a shuttle to sea world.
• Sonia (10/5): Close to Sea World - It was pleasant, our main goal was visiting Sea World. The proximity to the park and the shuttle were great.
• Ray (10/5): - Great place. Have enjoyed my stays here.
• Delia (10/5): - friendly staff
• Lizeth (10/5): - Everything was great, just needs more parking spots.
• Dan (10/5): - Amazing property, great price with parking included. What was a plus and worth it was the shuttle service to Sea World. You get dropped off and picked up at the requested time.
• Marico (10/5): Exceptional -
• Terry (10/5): - Nice property and nice staff.
• Anthony (10/5): Exceptional -
• Pongladda (10/5): Exceptional -
• Glenda (9/5): Superb -

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