Mercure Hangzhou West Lake
Location: No 3 Zhonghe North Road, Xiacheng District, Hangzhou, Zhejiang, 310006, Hangzhou, CN
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Indulge in a fitness center, terrace views, multiple dining options, and a chic bar/lounge.
Convenient Facilities
Benefit from a business center, express check-out, and onsite dry cleaning/laundry services.
Comfortable Accommodations
Relax in well-equipped guestrooms with LCD TVs, rainfall showerheads, and complimentary Wi-Fi.
With a stay at Mercure Hangzhou West Lake, experience luxury and convenience in the heart of Hangzhou. Book now to enjoy a memorable stay!
Important Information
- Parking height restrictions apply.
Policies
Check-in: 12:00 PM - anytime
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Express check-out
- No single-use plastic straws
- No single-use plastic stirrers
- 24-hour front desk
- Terrace
- Luggage storage
- Express check-in/check-out
- Concierge service
- Elevator
- Fitness facilities
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Express check-out
- Meeting rooms
- Smoke-free property
- Tours/ticket assistance
- Parking (limited spaces)
- Self parking (surcharge)
- Water dispenser
- Housekeeping on request
- Wheelchair-accessible on-site restaurant
- Well-lit path to entrance
- Double-glazing on all windows
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- Reusable cups only
Rooms Available
-
Superior Room, 2 Twin Beds
2 Twin Beds
Soundproofed room
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Daily housekeeping
- High-speed internet access
- Room service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Standard Room, 1 Queen Bed
1 Queen Bed
Soundproofed room
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Daily housekeeping
- High-speed internet access
- Room service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Superior Room, 1 King Bed
1 King Bed
Soundproofed room
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Daily housekeeping
- High-speed internet access
- Room service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Privilege, Room, 2 Twin Beds
2 Twin Beds
Soundproofed room
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Daily housekeeping
- Espresso maker
- High-speed internet access
- Room service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Standard Room, 1 King Bed
1 King Bed
Soundproofed room
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Daily housekeeping
- High-speed internet access
- Room service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Deluxe Room, 2 Twin Beds
2 Twin Beds
Soundproofed room
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Daily housekeeping
- High-speed internet access
- Room service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Privilege, Room, 1 King Bed
1 King Bed
Soundproofed room
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Daily housekeeping
- Espresso maker
- High-speed internet access
- Room service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Deluxe Room, 1 King Bed
1 King Bed
Soundproofed room
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Daily housekeeping
- High-speed internet access
- Room service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
Guest Reviews
- yasin (6/5): - Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.
- John (8/5): - Everything was as I expected, clean and neat with helpful staff.
- Markus (10/5): - Sehr gute Unterstützung !
- Meiling (10/5): - This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
- Verified traveler (10/5): - Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
- Verified traveler (10/5): - We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
- Verified traveler (8/5): - Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
- Oh (8/5): - This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
- Junior (10/5): - Nice, worth the price for stay. Clean as well. Eecommended
- Verified traveler (10/5): - The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
- Verified traveler (8/5): - Great central location, clean tidy rooms. Definitely recommend
- Verified traveler (4/5): - Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
- CK (10/5): - Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
- Wayne (10/5): Luxury at no cost smiles everywhere - From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
- Verified traveler (8/5): - Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!
- Kady (10/5): Exceeded my expectations. - I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
- Verified traveler (8/5): - Need more signs in English. Need some English speaking channels no cnn ????? Internatioal hotel needs to not be so chinese
- Verified traveler (8/5): Last minute find in Hangzhou - The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.
- Raymond (6/5): - Disappointed with the housekeeping and bathroom hygiene.
- Jack (8/5): New and Modern Hotel but simple - Simple hotel, but new and modern. The rooms are quite small though, but well designed. The location is not fantastic, but close enough to some food options though limited. Not close to public transportation.
- Ronald (8/5): Nice place - Three night stay. Very good service and help for the traveler. Breakfast came with the room and was very nice with Chinese and western foods. A glass of their wine was offered every night. You can walk to the lake.
- Lars Erling (10/5): Affordable comfortable and great people (service). - Very friendly staff and check-in. If I brought along the prince og Norway - I still would stay there again. My son and I really enjoyed ourself there and after many hours of walking the streets of Hangzhou and West Lake area (4-5 hours) we really enjoyed settling in with dinner at the hotel. Loved the food, the quite and serviceminded personnel that made our 6 days there vety special. We intended to stay for two nights...but kept extending our booking. Very reasonable as well. We afforded ourselves one room each seeing the it equated to the same price as one room in Shanghai....🙂
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