SO/ Auckland

Location: 67 Customs Street East, Auckland, nz

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 09:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Nightclub
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Car hire
• Massage services
• Packed lunches
• Currency exchange
• Non-smoking throughout
• Concierge service
• Kid meals
• Outdoor furniture
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Happy hour
• Supervised childcare/activities
• Television in common areas
• Nightclub
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Garage
• Health or beauty spa nearby
• Swimming nearby
• Vegetarian menu options available

Rooms Available

• Accessible King Room

  Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Wine glasses
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector

• 1 King Bed (Collection Accessible)

  1 King Bed

  376 sq feet

  
  

  Relax - In-room massage available

  Internet - Free WiFi and wired internet access

  Entertainment - 49-inch Smart TV with digital channels and streaming services

  Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle

  Sleep - Premium bedding, turndown service, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead

  Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Wheelchair accessible

  Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Bottle of water
  • Wheelchair accessible
  • Free newspaper
  • Daily housekeeping
  • Espresso maker
  • Room service (24 hours)
  • Premium bedding
  • Turndown service
  • In-room childcare (surcharge)
  • In-room massage available
  • Separate bathtub and shower
  • Free WiFi
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bedsheets provided
  • Highchair
  • Smart TV
  • Baby bath
  • Laptop-friendly workspace
  • Eco-friendly cleaning products
  • LED light bulbs
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches

• Collection Twin Room

  A design-focused room with twin beds and city views. Separate rain-shower and freestanding bathtub. A working desk, Nespresso coffee machine, mini-bar, rainshower, TV, and Wi-Fi.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector

• Collection King Room

  Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector

• Studio King Room

  Sweeping high city views among spacious, bold design. Open bathroom with a statement bathtub, a working desk, Nespresso machine, mini-bar, rainshower, TV, and Wi-Fi.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector

• Loft King Suite with Club Signature Access

  Spacious flow between lounge and bedroom, private balcony. Private bathroom with bathtub, Maraca amenities, desk, Nespresso, mini-bar, TV, and Wi-Fi. Includes breakfast and daily access to Club Signature's canapés and drinks.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Free gym access
  • Concierge services

• Atelier King Suite with Club Signature Access

  Harbor views, private balcony, separate living area, bedroom with en-suite. Deep bathtub, and Maraca amenities plus desk, Nespresso, mini-bar, TV, and Wi-Fi. Breakfast and Club Signature's canapés and drinks access.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Free gym access
  • Concierge services

Guest Reviews

• Craig (8/5): -
• Matthew (10/5): -
• suzan (9/5): -
• Aimee (9/5): -
• Christine (6/5): - Location was great Alot of noise from the road, quirky lights and bathroom set up that was kind of annoying. Trying to be clever with design but just was difficult to navigate. Bathroom door situation ridiculous, shared door between shower and toilet, no need for it. Our door key kept playing up, had to get it redone 3 times a day. Rooftop bar really awesome though.
• Moira (9/5): - The location was great for us and the room and facilities were excellent. The lighting in our room was very dim and when trying to apply make up at night even with all the lights on it was difficult to see.The mirror really needed some lighting.
• Francesca (9/5): -
• Shiho (9/5): -
• Georgia (10/5): -
• Haytham (7/5): Great location - Location is great Rooftop bar and restaurant staff on lvl 15 are amazing The room - low floor and they couldn’t move us
• Jim (8/5): Great stay lovely staff - Close to everything and clean
• Moeana (10/5): Je reviendrais dans cette hôtel sans hésiter - Tout , le personnel, l’hôtel, l’emplacement, le restaurant Franchement je n’ai rien à redire sur l’hôtel
• Elke (8/5): Schickes City Hotel - Das Frühstück und die tolle Lage Das parken ist viel zu teuer gewesen. Valet Parken aber der Parkplatz ist quasi ein kleiner Schotterplatz direkt neben dem Hotel.
• Samantha (7/5): -
• Lisa (10/5): -
• Bianca (10/5): -
• Kylie (7/5): Great location if going to a gig - Location Having to ask for an appropriate room the initial room was like a box .. very small and disappointing when we have stayed at this hotel several times
• Sam (9/5): Perfect - It felt very luxurious
• pouria (1/5): -
• Lisa (9/5): - Great location, helpful staff Room looked a little tiref
• chelsea (10/5): - Everything was amazing could not fault a single thing
• Alexandra (4/5): Disappointed - Great location. The room we booked was described as including a ‘signature bath.’ We were put in an accessible room, with no bath. The room was basic, particularly given the price. I wouldn’t book again.
• Joseph (9/5): Lovely higher end accommodation centrally located. - Clean, modern, big bath, coffee capsules, bath products
• AkIRA (7/5): - スタッフがフレンドリー 部屋の使い勝手が良くない。水回り近くにコンセントがなく困った
• Nicolle (8/5): -
• Li (8/5): -
• Pratap (7/5): -
• Jordan (10/5): -
• Jennie (10/5): Convenience and luxury - Location was great. Handy to Britomart and Spark Arena. Nothing!
• Greg (8/5): -
• Tua (7/5): Was a ok stay - The bed was comfortable bath was lovely showers were nice too. Pool was lovely too No sports channels anywhere not even at the bar. Bit dirty in corners of room but overall ok
• Tanja (9/5): - No toilet doors was a big problem, there was no cutlery, wine or bottle openers
• Nicky (8/5): Great hotel - Easy access to city
• Alana (10/5): 10/10 for luxury, comfort and experience. Flawless - EVERYTHING! WOW factor is off the scale. Stunning property. Such a treat. The smell as you walk in is exactly how you’ll smell after a shower with the toiletries. The superb bed, the lovely staff, the coffee machine in the room, spa overlooking the city. Fantastic. I have zero comment on anything I didn’t like about my stay. Only that it wasn’t long enough
• Haylee (10/5): -
• Michael (9/5): Top class! - The location was super- very central for using buses, ferries. One of the highlights for us was the reception staff. They were so helpful and friendly. Special mention has to go to “E.K.” She gave us super recommendations for food, bars, transport. Her smile would light up the reception area. We loved to see her behind the desk. Thank you!
• Anastasia (8/5): -
• Mohamed (10/5): -
• Singh (9/5): -
• chrishana (8/5): Great stay at a beautiful hotel - Very good service from reception staff- nothing was too annoying to ask Only the room service for breakfast - ordered a hot meal that was delivered fast but really cold, probably pre-prepared and standing, awaiting an order, to come through
• Richard (8/5): Loved it, great location and setting, road noise and restaurant noise spoilt the sleep. - Great decor, great staff, great view whilst enjoying a good breakfast Road noise excessive, we had a room in 14th floor and could hear all the tables and chairs being moved in and out in the restaurant on the floor above.
• Cara (10/5): The best sleep I have ever had in my life - The bed was comfy, staff super helpful and cleanliness was outstanding Nothing
• Josh (10/5): Beautiful absolutely beautiful - Absolutely stunning place definitely recommend and would love to come back agen soon :) Nothing
• Jancke (9/5): We will be back 😁 - Location was great! Staff was very friendly and helpful, the elevators are very easy to navigate and get to your room. We enjoyed the pool area, overall a lovely stay with my daughter! The room was beautiful just a note if you a travelling with a friend there wasn’t a door on the toilet although it is obscured by a wall. I would not pay for breakfast at the hotel again as everything was cold and disappointing. There are lovely cafes close by with fresh pastries and yummy coffee.
• Maryna (9/5): - Location, nice spacious room, comfortable bed, good breakfast View from the room
• Dirk (10/5): - Great location, fun and trendy vibe. Breakfast was very much with lots of options to choose from
• Sara (10/5): -
• Yannick (8/5): Goed hotel, maar door gebrek voor oog aan details geen vijfsterren. - Zeer goede locatie. Rooftop bar ongezellig en zonder verwarming dus te koud. Het water van het zwembad was te koud, de jacuzzi werkte niet, geen douche aan het zwembad of aan de sauna. Ontbijt had niet het wow-gevoel dat de meeste 5-sterrenhotels hebben. Het voelde meer als een 4-sterren accommodatie.
• Maria Lúcia (10/5): -
• William (4/5): Nice stay just not if you’re on the 1st floor - Lovely large room with a very modern feel. Great bathroom. Room was very close to main road and light and noises kept partner awake all night before flight home.
• Sam (8/5): - Location right next to Britomart market and shops was great! Not a big walk to get to the centre of town either. Didnt find it too loud either, being tucked down a semi side street. Cannot speak for every room but ours unfortunately was out of shower wash and hand soap. All and all a very small hiccup compared to how good everything else was with our stay.
• MeinWeltbuch (10/5): - Tolles Hotel für einen Städtetrip in Auckland. Perfekte Lage in Hafennähe und CBD, alles fußläufig erreichbar. Sehr moderne Einrichtung, hilfsbereites Personal, sehr leckeres Frühstück mit Wahnsinns Aussicht. Die Größe und Einrichtung der Suite waren top! Das Hotel liegt an der Hauptverkehrsstraße entlang der Auckland Waterfront. Und selbst im 9. Stock war der Verkehr und die nächtlichen Partypeople sehr gut zu hören. Vor allem am Wochenende hat man hier wenig Ruhe durch viele aufheulende und röhrende Motoren.
• Mason (10/5): - Everything The location, the lay out, everything was easy to use even the elevator The drains kept making noises when the bath was being used and the bath hadn't looked like it had been wiped as was hair and dust floating when we went to use
• Ruby (6/5): Unfortunately wouldn’t recommend to friends - it’s so luxurious aesthetically but when it comes down to it, it’s missing - The location was amazing! The staff were lovely. And the in room bath was great. All the decorations were cool also as was the gym and pool area. The bed wasn’t that comfy and was two twins clearly pushed together - the lamps only had cool white lightbulbs so it wasn’t very cosy, and the room wasn’t soundproofed. We could hear outside on the streets (level 14) - in the corridor (people talking in the corridor throughout the night) - and scraping from tables and chairs being pushed around in the restaurant above us. Small things like no sizeable mugs for tea, only small cups for coffee - and when I called room service (which took ages to pick up) and explained - 15-20minutes later they bought two more of the small coffee cups. Breakfast was okay - not great. Lots of great options elsewhere though nearby!
• Zoë (10/5): -
• Murray (10/5): - The professionalism of the team that worked there.
• Tash (10/5): Very happy! - Clean, great rooms. Loved the bathtub! Delicious breakfast Nothing
• Jo (8/5): Great location - Room spacious and big. Great location. Very comfortable bed and shower great. Waited for a long time for check in and out. No staff when we arrived and then one staff only until someone else came out. Cabinet with coffee/tea broken. Considering price of room its a shame there was no complimentary water. Room was disappointing overall.
• Steve (8/5): Comfortable, flash rooms could be slightly bigger bench area - Quiet area for the city. Bed super comfy and flash looking decor Not much bench space at all
• Grace (9/5): Really enjoyed my stay for my birthday ! - Clean and has good facilities. The hotel reception were amazing and remembered my birthday and sent macarons and a lovely card to my room! Shout out to Jeun. Thank you so much it made my day.
• Aden Mac (7/5): Great location. Noisy room. Expensive parking. - Comfy bed. Excellent location. Noise from other rooms and streets below. Booking said "free parking" but it cost us $130!
• Russell (8/5): A fantastic location and a very well presented hotel. - Everything you need is within walking distance of the hotel including transportation, food, bars and shopping. The hotel was very tidy, had great facilities and catered to all our needs. The room decor was a little cold and lighting within the room needed to be brighter, especially around the bathroom. Downstairs bar could also have some more comfortable chairs.
• Kim (8/5): - We checked in at 530pm to have a drink and meet friends at the rooftop bar to be told it was closed for a wedding. You should know this when you book as it’s what sold us to stay there this bar. Very disappointed.
• Julie (8/5): Exceeded expectations - Contemporary
• Jennifer (10/5): Hope to stay again in the future! Beautiful hotel and great amenities! - The hotel is a bit high tech, even cooler than I expected. The rooms are stunning and loved the in room soaking tub. Staff was very courteous and helpful.
• Olga (5/5): great location everything else mediocare - location was fantastic -this hotel has the most impractical design. The rooms have an open bathroom, where there is a single sliding glass door shared between the toilet and the shower. That means whoever you stay with will hear all the noises coming from the bathroom, same for the shower - the water spills everywhere. -the design is very polarizing looks like a nightclub, which is quite tiring especially in early morning when you walk through a black-walled narrow corridor with mirrors and LED lights. - the swimming pool is tiny, its IMPOSSIBLE to find the changing rooms (which are hidden in the toilets within the gym), whilst we were there a maintenance guy was cleaning the pool with no top on and wearing jeans.... his socks and sneakers were left in the middle of the floor. It was quite disgusting. - breakfast is the most frustrating. no variety every day the same thing, coffees take forever, eggs your way take forever.... bowls of yoghurts but no small bowls to actually put that yoghurt in... overall bizarre. - expensive parking
• Kayleigh (9/5): -
• Ryan (10/5): -
• Helen (8/5): Fantastic location! - We loved the location & the size of the rooms. It feels a little stuck in the 90’s with the decor.
• Lorraine (9/5): Highly recommend - Decor, facilities, staff, services & location Nil
• Nicola (10/5): Beautiful hotel with lovely staff - This was our second visit to this hotel which is so comfortable, luxurious and ideally placed. I wouldn't go anywhere else in Auckland.
• Mikaël (10/5): Moderne, comfortable et agréable - L’ambiance, la deco, la modernité L’appareil audio dans la chambre
• Divneeta (10/5): Was a beautiful little staycation to start afresh. - Great vibes. Centrally located, wonderful facilities. The breakfast options are a bit limited. Could add more variety
• Giuseppina (8/5): -
• Chelsea (10/5): -
• Richard (5/5): Good hotel but had some thing missing compared to other hotels in the crypt - It room was clean and spacious and club room value for money It was Easter but no sign of the holiday season,got different answers on our question by reception and missing the ambience most the hotels have in the city
• hsiao Tzu (10/5): -
• Karinne (10/5): - Jeune was the most amazing and outstanding employee not just of the hotel but in all my travels, and I travel a lot. Our stay would not have been amazing without her. Because of her I put this hotel from 10/10 to 12/10. We had a small issue but she worked so hard to help us, we are so grateful. The hotel exceeded my expectations by far, this place is a dream land from the rooms being artfully decorated and clean to every single stuff member who showed us genuine kindness. To anyone on the fence about spending a little extra for a hotel, just do it, you will not be disappointed at all. I don't think this hotel gets enough credit for their remarkable and memorable experience 🤙🏽♥️ Mahalos from Hawaii! That I had to leave 😭
• Katie (10/5): Lovely hote with great rooms, breakfast and gym/spa failures - The hotel rooms! Lovely barn and the breakfast was great! Plus the gym! Alll good
• Kitana (9/5): -
• lucan tolua (8/5): -
• Ebony (9/5): -
• Nico (10/5): -
• Jessica (8/5): -
• Gareth (9/5): Really, nice relaxed place to spend a few days in Auckland. - Really friendly staff, nicely funky communal areas.
• Alison (8/5): Staff made our stay here,a very enjoyable one…. - Breakfast was excellent. I loved having the juicer option to make your own fresh juice. Staff were amazing and very friendly and helpful. Location was great. I had a massage and that was great too. The spa was very nice. Gluten free foods were contaminated by being in the same fryer as other fried goods - that’s frustrating. It would have been nice to have a couple of gluten and lactose free, fresh ie additive free, baked goods…..Dinner was excellent but it would have been nice to have more veggie and salad options and a gluten free, dairy free option for pudding at dinner…..coconut milk rice pudding? Chocolate brownie and vegan ice cream? I found the room a bit dark. White voiles might have reflected the light back better but I appreciate that wouldn’t have been part of the design ethos. I appreciate it’s my preference to have a bright room rather than a cosy feel…..
• James (7/5): -
• Abbie (10/5): -
• CATE (7/5): Fabulous hotel and great central location. Loved our room , pool , breakfast awesome . Club was the let down - Funky modern design style everywhere Super comfortable bed and suite Stunning bath Lovely pool and spa Friendly staff Signature club access was a lovely setting , staff were a bit average . Needed to go to reception during afternoon tea to get hot water as no staff during that time . Had to ask for crackers to go with cheese. Got served flat sparkling and had to complain to get replaced with fresh. Food was generally poor quality and presentation ☹️not very fresh , sitting under heat lamps going very dry . Choices also poor
• Allison (9/5): Great location and clean - Great location spacious room and staff helpful. I prefer private separate bathroom
• Ngaire (10/5): All said as above. Great facilities, great location, affordable. - Friendly easy check in/ out. Brilliant location to everything we were looking for. Loved our stay,we will be back. Nothing
• Kerrie (9/5): -
• Francesca (10/5): -
• Elise (9/5): -
• Kaye (6/5): Overpriced - Excellent bed & staff were lovely There was a musty smell in our room which was very unpleasant
• Charlene (10/5): -
• Jonathan (10/5): -
• Katarina (10/5): -
• Chessell (10/5): -
• Ryan (8/5): -

Photos