Decameron Las Heliconias - All Inclusive

Location: Km2 Vía Panaca Vereda Kerman, Quimbaya, co

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:30 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Nightclub
• Guest education on local ecosystems and culture
• Fitness facilities (surcharge)
• Parking
• Swimming pool
• Restaurant
• Family rooms
• Safety deposit box
• Tour desk
• Table tennis
• Currency exchange
• Chapel/shrine
• Evening entertainment
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Security alarm
• Nightclub
• Front desk (limited hours)
• Billiards or pool table
• Free wired internet
• Playground on site
• Tennis lessons on site
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Concerts/live shows
• Reception hall
• Exercise/lap pool
• Japanese garden
• Golf cart
• Health or beauty spa nearby
• Swimming nearby
• Guest education on local ecosystems and culture
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Double Room

  Comfortable room that features a safe, cable TV and a private bathroom that provides a hairdryer and toiletries.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Additional toilet
  • Tile/marble floor
  • Dining area
  • Wardrobe or closet
  • Linen
  • Dining table
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Toilet paper
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Superior Double Room

  The spacious double room features air conditioning, a wardrobe, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access

• Deluxe Room

  The spacious double room offers air conditioning, a seating area, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Sofa
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Terrace
  • Linen
  • Outdoor furniture
  • Upper floors accessible by stairs only
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access

Guest Reviews

• Cindy (10/5): -
• Claudia Paola (7/5): - Las personas siempre fueron muy atentas y serviciales. Los servicios entregados no fueron los ofrecidos. Los menús fueron limitados y de poca variedad. No hubo snacks dos de los días de la estadía.
• Hernando (10/5): Buena experiencia - El aseo y la buena disposición de las instalaciones Todo bien
• Angela María (10/5): - La organización en todos los servicios del hotel, la calidad humana de su personal.
• Angela María (10/5): - La organización en todos sus servicios, la calidad humana del personal del hotel.
• Ariel (10/5): Relajado - Todo Todo me gustó
• Sofía (10/5): Gracias por el servicio prestado. - Excelente calidad en todo sentido Sin recomendación
• Manuela (10/5): De maravilla - Todo, la atención excelente, la comida maravillosa, la ubicación y la limpieza todo super bien
• Edgar (8/5): - la atencion del personal la falta de productos en el bar
• Silvana (9/5): Es excelente - Si es una excelente opción para venir a descansar en familia, la piscina es pequeña No me gustó que me picaba el cuerpo en la cama y me tocó pedir cambio
• CARMEN ELENA (9/5): - La atención del personal La comida del restaurante la fonda, no lleno mis espectativas
• Claudia (6/5): - Ambiente muy familiar La hora del check in, mala gestión y demora ya que tenía que suministrar un medicamento a mi esposo y debía tener un espacio apropiado, fué muy tarde!
• Julio Miguel (4/5): -
• Marcela (10/5): Una excelente estadía servicio y atención - La atención, el servicio es excelente y las instalaciones también La presión del agua de la ducha muy bajita, poca variedad de jamón y queso en el restaurante, antes había más opciones
• carlos (7/5): RELAX - muy bueno las habitaciones o son seleccionadas, quiero decir a nosotros nos toco una familia con niños junto y nuestro viaje pretendia ser de descanso, no se logro con niños llorando desde las 6am. la idea no era levantarnos a esa hora
• Maria Camila (10/5): -
• HECTOR (10/5): - La atención del personal y la limpieza en cada una de las áreas del hotel son realmente de valorar.
• Berta Luz (9/5): - La atención del personal La discoteca demasiado pequeña
• RUBEN DARI (9/5): Descanso - Amplitud N.A.
• Mauricio (10/5): Increíble - Muy bonito
• Heiver Perea (10/5): - Las habitaciones son amplias, cómodas y limpias. En general es un hotel bonito y limpio. Las comidas, snacks y cocteles muy buenos Todo muy bien.
• Sergio Eduardo (9/5): Desacanso - Es un lugar maravilloso, el servicio y atención del personal del hotel excelente, los cuartos muy cómodos, la atención en el bar y restaurante muy buena Todo estuvo bien, las actividades no fueron llamativas como karaoke no fueron llamativas para mi, me hubiera gustado parquear mi carro más cerca de la habitación.
• Andrea (10/5): -
• Jimena (10/5): -
• Xavier (8/5): -
• Luz Mary (8/5): -
• Guevara Alvarez (10/5): Descanso familiar. - La calidad humana de los empleados. No aplica.
• Rafael (10/5): -
• Oliverio (9/5): Comodidad - Las instalaciones La comida
• ANDRES FELIPE (7/5): Buen sitio para descansar y desconectar! - Tranquilidad del sitio, muy bonito todo. Servicio muy oportuno. El buffet tenía muy poca variedad. Comida muy básica.
• Erika (10/5): - La comida, la atención del personal y la tranquilidad de las instalaciones La agencia de turismo en insistiendo en adquirir sus planes vacacionales
• CARLOS ALBERTO (8/5): - En el desayuno variedad de frutas y las habitaciones muy confortables. El buffet de las cenas fue muy regular, pocas opciones de proteína y falta de organización en el menaje. Algunos de los funcionarios poco serviciales.
• Yvi Carolina (3/5): -
• henao (10/5): - La comida y las instalaciones Las películas
• GUSTAVO ADOLFO (7/5): Bueno y tranquilo. - La variedad en comidas y opciones de snacks al igual que las bebidas en mis visitas anteriores estuvo mejor, siento que en general la cadena a bajado un poco el standar es estos criterios.
• Jorge (10/5): Satisfaccion - Laptrsentacion,ubicacion y el servicio excelente
• Angela (10/5): -
• C2705IUpaulap (10/5): Best spa in the area - The hotel is beautiful, food is good. But the spa is another experience Berny is a great massage therapist. The options for the spa are great.
• Juan Pablo (8/5): A good value option if you want to cover the region’s attractions and you are bringing your family. - Well located and close to all the parks in the region. All inclusive resort. Good for families and big parties. Good food, specially breakfast and the buffet dinner option. Free selected drinks. People were extremely nice, always asking about how we were and how they could make our stay more pleasant. The gym was not in good shape, the machines were old and not all working properly. It did not look clean and the room where the machines and weights are is also used to store things. The resort should give guests the option to select certain drinks like the wine at the menu restaurant. The wine selection was poor quality.
• PAOLA (8/5): muy placida -
• maria fernanda (9/5): Mejorar la disponibilidad de comida en el buffet y snacks - El paisaje y las instalaciones El buffet se acababa muy rápido y no lo recargaban, lo que hacia muy limitada la comida, los snacks muy regulares y sin variedad.
• José Mario (7/5): - La comida estaba muy rica No todas los servicios estaban disponibles, el sauna y turco estaba sin funcionar.
• Fanny (5/5): Our stay at this hotel was very disappointing. - The location and part of the staff. This hotel doesn't know how to handle a pick season. The food always run out rapidly. The way you have to book a reservation at a restaurant is very outdated and inconvenient. Very noisy. At night many events going on are very loud so you're not able to sleep until those events finish late in the night. Very frustrating, not worth the money we paid for it. I won't recomend it.
• José (9/5): - Todo incluido Falta aire acondicionado, a veces el menú del buffet podía mejorar
• Alvarez (10/5): - La amabilidad del personal en bares y restaurantes. Una muy grata experiencia y muy rica la comida y cerveza. La habitación muy grande y cómoda Todo estuvo bien. Nada mal. Solo bajarle un poco a la sal de mas crispetas
• sgomez26 (10/5): Incredible massage - Excellent service by Berny , amazing volcanic rock massage . Relaxing and great service as well. Will come back hands down
• Juan (9/5): - Comodidad, ambiente típico de la zona El ruido de la discoteca, debería tener algún tipo de aislamiento de ruido ya que tiene habitaciones muy cerca. Sin embargo, aceptaron nuestra petición de cambio de habitación
• Mauricio (10/5): - Muy buena atención, la comida siempre exquisita. En verdad lo repetiría mil veces!
• Jaime (9/5): - Instalaciones Complejidad de reservar cenas en restaurante
• Vanessa (9/5): -
• Angelica (10/5): -
• travisfY4393QF (10/5): Massage at Heliconas - The massage with Berny was very therapeutic and relaxing. Excellent work and attention to detail. Extremely professional.
• dianapatriciag2018 (10/5): An spa escape in Quimbaya - The atmosphere, green surroundings, friendly staff, and cleanliness were all superb. The spa treatment with Verni was exceptionally relaxing and truly wonderful. I highly recommend it!
• Angie (1/5): -
• paulacZ253RO (10/5): Amazing massage! - Very relaxing. 10 out of 10. It was very calming and the person doing the massage was great customer service. I recommend coming here :)
• diarionocturno (10/5): A charming place full of magic in the Eje Cafetero - I was in Las Heliconias and I was pleasantly surprised. It is a beautiful hotel, much better than the nearby Decameron Panaca. From the moment you arrive, everything transmits tranquility: the gardens, the architecture and the colors make it look like it came out of the movie Encanto. One of the hotel's greatest successes is the spa, especially the attention of Bernie, who provides an unbeatable service, one of the best that the place has. The facilities are spacious, clean and very well maintained. The food is delicious and varied, with typical flavors of the Eje Cafetero, which makes each meal a different and very tasty experience. In summary, Las Heliconias is an ideal place to rest, enjoy nature and be pampered. Without a doubt, I would come back!
• Julián (9/5): Comodo, limpio y buen descanso. - Las instalaciones del hotel son muy bonitas, pese que siempre hay mucha gente en las areas del hotel no tuvimos problema para descansar. La habitación es limpia, amplia y muy bonita. La comida es buen y muy variada. Hay elementos que necesitan mantenimiento, como la mesa de billar y la cancha de tenis.
• jhon james (8/5): -
• Carola (10/5): Tranquilidad - La amplitud del espacio y los paisajes En el buffet se terminaban alimentos y no los reemplazaban
• Zulma Yazmin (9/5): - La atención en la recepción, sus instalaciones La piscina necesita climatizacion, muy fría
• Daniel Roberto (9/5): Mucha gracias por la atención - La tranquilidad Todo estuvo bien
• Claudia (9/5): - La atención del personal, mucha, amabilidad y las instalaciones para el descanso. Falta entretenimiento si se compara con otros Decameron
• Vallejo (9/5): EN LAS HELICONIAS SE VIVE Y SE SIENTEN LAS VERDADERAS TRADICIONES QUINDIANAS. AMO EL EJE CAFETERO. - Es un sitio hermoso, limpio, tranquilo. El personal excelente. La comida excelnente. SE QUEDA CORTO CUANDO DICE TODO INCLUIDO. ES EXCESIVO PERO INCREIBLE. SI SE TOMA LA RELACION PRECIO SERVICIO Y "ALL INCLUDE", ES MUY ECONOMICO. TODO EXCELENTE Y booking como siempre colma las expectativas. hizo falta tener habitación con aire acondicionado.
• Jaime (8/5): Buen hotel para compartir en familia. - Habitaciones amplias y comodas Algunas amenidades adicionales, como mesas de ping pong.
• Arango Bernal (9/5): - Las tres comidas y las instalaciones Le falto mas variedad en los snack
• Luis eduardo (7/5): - La alimentación regular...comidas repetitivas y muy grasosas.....pasábamos al Buffet media hora de haber iniciado y ya habían muchos falta tés los cuales a veces no había reposición. Las instalaciones muy regulares ...piscina pequeña para la cantidad de huéspedes. Demasiadas filas para las bebidas y poco personal, licores de muy baja calidad.
• Steven (10/5): -
• Maria Alejandra (8/5): -
• Yeni Paola (9/5): Un lugar para descansar. - Lo mejor es lo hermoso de la arquitectura del hotel y como están distrubuidos los espacios. Las habitaciones son muy amplias y cómodas. He estado en otros decameron y considero que la comida de este no es tan variada como en otros lugares.
• Valentina (1/5): Bad - Hay cobros extras asociados al momento del check in. Booking ni el hotel responden por su descordinacion
• gabrielaO1661TC (4/5): - For the price we payed for this stay, the quality is not what we were expecting. Decamerón used to be a really good hotel chain in Colombia, but it seems that that is not the case anymore. The hotel is beautiful and the surrounding area is spectacular. The staff are very friendly and the rooms are nice, but could be improved in some aspects (e.g: cleanliness and maintenance). The food was the most disappointing bit for us. Most of the buffet dishes lacked taste and were overcooked in every meal and or restaurant. The "a la carte"menu from "La Fonda" restaurant was equally disappointing. The children's playground is quite outdated and so is the minigolf. The hotel chain had several sales agents harassing the guests ,trying to convince them to buy their all inclusive package. This in my opinion, was very annoying and made us feel uncomfortable. Sadly, I won't go back to any Decamerón after this experience.
• diegoalejandros632 (10/5): Great stay! - The spa was the best! Full recommended! Gorgeous installations and full of nature. Food was fine and the activities are also cool
• Jyneth (10/5): - The workers are very nice ! Very friendly
• Neby (9/5): Superb -
• 346andr_sfelipeg (10/5): ENJOY AND ENJOY - It was a fantastic hotel to enjoy our holidays, the kindness of all the staff was awesome, we really enjoyed all the services, amenities, infraestructure, meals, shows and entertainments, etc. We recommend 100%, specially if your travel is with your family, no doubts!!
• Harold (10/5): Exceptional -
• nicolecL6750OV (8/5): Excellent Customer Service - Policies can be improved - The hotel is very nice and well maintained, the buffet offers a wide variety of food, the customer service from the waiters is EXCELLENT, but unfortunately the reception does not help to call for taxi, and they redirect you to another department where you are only provided the phone number to call, so it is very inconvenient for foreigners who does not have cellphone reception in the country. It might be to forced to get all the services through the hotel which I do not recommend. The snack bar was open until 5pm and not 6pm as noted, and even in earlier hours we did not see any food available (it was during a weekday so there might not have been too many guests to have food available). The location is very far, almost an hour in taxi to the Armenia airport. Do not rent from the hotel, but rather call the local taxi agency. 323-437-7049 - we were so lucky to meet drivers like Fernando and Freddy, they also act as tour guides as well. Much better to go in taxi privately for tours to Salento and Filandia where you can stop wherever you want, than the schedule the hotel provides aside from being way cheaper. If you need a hotel with a reliable wifi, this is not the hotel. You need to login with your code and password almost every 5 minutes regardless of where you are in the hotel. The hotel provides games that you can rent, but only available until 5pm. At least my family and I were out until about that time, and when we got back we couldn't rent anything to do at night. They do have some activities at night that they did a great job in advertising as movies in the snack bar at 6pm, karaoke or magic show around 8pm. Again, customer service was great, they clean the room daily (which is hard to find in some hotels after COVID), but they provided clean towels, and made sure the room was spotless daily). I would have given a five, but I think some management policies might be improved.
• 254cesarw (6/5): Family visit - Hotel is beautiful, Great Rooms, comfortable and good space. Food needs to be improved, not well selected and needs to have careful preparation. Some staff members, specially for bar and snacks bar not very kind and answering question rudely.
• Fabiola (3/5): Bad organisation and poor customer service - Avoid - My guests had plenty of issues at reception as they required to provide a written authorisation from me even though the rooms were booked on their names. That defeats the purpose of booking for guests and created confusion and chaos to all involved. When I processed the booking I was not informed of that requirement either so poor communication and effectiveness.
• hansmX5022KA (6/5): Noisy environment - Nice place between the field but with noisy environment is not recommended for rest. The music is for party, isn't for environmental music. Tasty food, friendly staff, awesome landscape, and nice rooms. Too expensive for this experience.
• D6068RAlilianab (10/5): Hotel Decameron Las Heliconias is like being on a cruise but on land. - I only have good things to say about Decameron las Heliconias. It is a beautiful hotel with a style that is typical of the coffee region. The rooms and bathrooms are very spacious and clean. The beds and pillows are comfortable. The water pressure in the shower is great. The food is great and varied, and throughout the day, there's always something to eat. The hotel offers entertainment for the little ones and adults as well. It even has a dance club for those who enjoy dancing. The installations of the hotel are very spacious. It's very different from another hotel I visited where the swimming pool, the restaurant and the bar area were so closed together that it felt cramped. Hotel Las Heliconias is the opposite, very open. The personnel at Hotel Las Heliconias are very kind and respectful. They are very attentive to the guests' needs. Something else worth mentioning, this hotel is located in the countryside, and you would think that mosquitoes and flies are a nuisance for your vacation, well, not at all. The management does everything possible to keep these plagues from running your precious time at the hotel.
• Yehoshua (8/5): - The hotel is beautiful, the check-in process was quick; the staff members a very corneous, nice and always sharing a smile. Finding a reservation for the dinner at the special restaurant was difficult. Also we couldn’t get reservations for lunch at the Panaca Hotel because they were only a few spots, despite we went early in the morning (bedore 7:00 am).
• Abraham (6/5): - The service and the personal really poor, the service was really bad, don’t serve whit love they do like everything whit bad service
• Rubio (8/5): I was ex - Service and food Not ac in all the rooms
• Paola (8/5): Very good -
• Juliana (10/5): lovely experience - the staff was amazing, the food, the rooms have plenty of space and takes you to the real experience of a coffee farm the wifi keeps disconnecting
• OSCAR (10/5): Excelente hotel - Excelentes instalaciones, muy buen servicio, personal amable En general excelente elección
• Dairo José (2/5): Publicidad engañosa. Me robaron - El servicio de ustedes Hotels.com es muy malo, me facturaron a mis hijas como menores de 2 años y por esto tuve que pagar más de $1 millón adicionales cuando llegue al hotel. Me robaron.
• Arturo (2/5): Very poor - No comments
• Gina (8/5): Very good -
• Catalina (9/5): Superb -
• Verified traveler (4/5): - Not as good as they offer. Very basic, nothing to entertain, play ground closed, golfito close, you can eat but not enjoy the food, can hear all from nect room, can’t rest, not ac, basic tv channels, don’t waste your money.

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