The Gerald Apartment Hotel
Location: 25 Cathedral Avenue, Geraldton, au
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Prime Location near Town Beach and Batavia Coast Marina
Experience the convenience of staying at The Gerald Apartment Hotel, just steps away from Town Beach and a short distance from Batavia Coast Marina.
Comfortable and Well-Equipped Rooms
Relax in our guest rooms equipped with modern amenities such as air conditioning, fridge, and flat-screen TV. Enjoy a restful night's sleep in our cozy beds and wake up refreshed for a day of exploration.
Terrace and Bar for Relaxation
Unwind and socialize at our terrace or bar while enjoying the picturesque views of the surroundings. Whether you're here for leisure or business, our hotel provides the perfect setting for a memorable stay.
Book your stay at The Gerald Apartment Hotel now and indulge in a delightful blend of comfort and convenience.
Important Information
Policies
Check-in: 02:00 PM - 08:00 PM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Electric bicycle charging station
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Fax/photocopying
- Soundproof rooms
- Facilities for disabled guests
- Non-smoking throughout
- Outdoor furniture
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Television in common areas
- Free wired internet
- Golfing on site
- Self parking (surcharge)
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Reception hall
- Secured parking
- Garage
- Electric bicycle charging station
- Beach toys
- Vegetarian menu options available
Rooms Available
-
Classic Apartment, 2 Bedrooms
1 King Bed and 2 Twin Beds
678 sq feet
Layout - 2 bedrooms, dining area, and sitting area
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with digital channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Select Comfort bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Free long-distance calls, iron/ironing board, and laptop workspace; cribs (surcharge) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Telephone
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Sleep Number by Select Comfort mattress
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
-
Classic King Studio
1 King Bed
312 sq feet
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with digital channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Select Comfort bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Free long-distance calls, iron/ironing board, and laptop workspace
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Need to Know - No cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Sleep Number by Select Comfort mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
-
Classic Apartment, 1 King Bed
1 King Bed
452 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with digital channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Select Comfort bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Free long-distance calls, iron/ironing board, and laptop workspace
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Need to Know - No cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Telephone
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Sleep Number by Select Comfort mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
-
Classic Triple Room
1 King Bed and 1 Twin Bed
366 sq feet
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with digital channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Select Comfort bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Free long-distance calls, iron/ironing board, and laptop workspace
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Need to Know - No cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Sleep Number by Select Comfort mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
-
Deluxe King Studio
Featuring free toiletries, this studio includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned studio features a flat-screen TV with streaming services, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Standard Triple Studio
The studio features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The studio has carpeted floors, a seating area with a flat-screen TV, a mini-bar, a tea and coffee maker as well as city views. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Deluxe Apartment
This apartment is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Guests can make meals in the kitchenette that is fitted with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV with streaming services, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Slippers
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Apartment
This apartment is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. In the kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and features a seating area with a flat-screen TV, soundproof walls, a mini-bar, a tea and coffee maker, as well as a dining area. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Classic Queen Twin Studio
The spacious twin room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The twin room features carpeted floors, a seating area with a flat-screen TV, a mini-bar, a tea and coffee maker as well as city views. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Studio
The studio features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The studio has carpeted floors, a seating area with a flat-screen TV, a mini-bar, a tea and coffee maker as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Apartment
This spacious apartment is consisted of of 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and free toiletries. The well-equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and features a seating area with a flat-screen TV, a washing machine, soundproof walls, a mini-bar, as well as a tea and coffee maker. The unit offers 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Studio - Disability Access
Offering free toiletries, this studio includes a private bathroom with a walk-in shower and a hairdryer. This wheelchair accessible studio features air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
Guest Reviews
- Jane (10/5): - Modern large clean rooms. Great rooftop bar and top location. Nothing
- wayne (10/5): Best place to stay in Gero. - Location, excellent food and drinks at the roof top restaurant. I felt safe and comfortable my whole 4 days there Nothing not to like. My boss may not like the bill, but Ive had enough of staying in the old motels of dear Geraldton
- Stephen (9/5): Great location, friendly staff - location was very good & the roof top bar was great with good food. The mirror in the room was not wiped over had smudges on it
- Wade (8/5): -
- Michael (9/5): - Clean and convenient
- Deborah (9/5): Great hotel, lovely facilities, good location - Location, lovely clean and spacious room. Car park directly near lifts to rooms All good
- Chrystal (4/5): -
- Ray (7/5): -
- Angelo (9/5): -
- Noel (10/5): Amazing experience thank you I’ll definitely be back - Everything the service and the rooms and the restaurant in bar customer service was on point highly recommended A++++ Nothing everything was amazing
- Chirag (10/5): - Great location. Friendly staff. The roof top bar is amazing and has also got great food. There's multiple restaurants just below the hotel and a dome thats on the beach just across the road. N/A everything was perfect.
- Jing (6/5): -
- Kim (8/5): Nice but bit pricey - View from property was nice although apartment we were in had no view to speak of. Nice large apartment, relatively well equipped. insufficient parking, not easy to find entrance to back parking and concierge did not inform us of the back parking that was close to our room nor how to get to it. Water view from property but not a beach.
- Kvetoslava (3/5): - Just location Expensive.hotel without breakfast.pool.gym.microwave. cutlery.etc Smelly.fishy bedding had to.be replaced.next day after confronting staff about issue.complimentary staff in fridge was not free.staff member said" only for people who.booked directly.through them???
- Lea (10/5): - nice food great location
- Rods (8/5): The gerald apartment hotel. - Convinient location and close to the beach and restaurants. No complimentory bottled water provided.
- Dickerson Dalgety (10/5): -
- Tanya (10/5): -
- Dickerson Dalgety (10/5): - The room
- Sharon (6/5): -
- Paul (9/5): -
- Xuejing (10/5): -
- Xuejing (10/5): -
- Karen (7/5): - The parking facilities are good. Great location.
- Jude (7/5): -
- Michelle (9/5): -
- Paul (10/5): -
- JEAN LUC (9/5): Rapport qualité prix. - Un bon rapport qualité prix à Geraldton. On peut tout visiter à pied. La chambre est spacieuse , claire et bien aménagée. Monter en gamme la déco du restaurant en roof top.
- Juanita (9/5): -
- JEAN LUC (9/5): Un bon séjour. - Bon hôtel situé près de la mer et du centre. Parking intérieur gratuit . Chambre claire,spacieuse et confortable. Le restaurant en roof top devrait être redecoré. Il ne correspond pas au niveau de l’hôtel,alors qu’il aurait du potentiel.
- Guangnian (10/5): -
- MAXIMILIEN (9/5): -
- Rene (7/5): -
- Marilyn (8/5): Lovely spot near the beach and main streets. Lovely welcoming staff but cleaning could be improved. - Location and free parking Comfortable beds and access to a rooftop bar Cleaning - towels were clean but all very old and yellowed. Bins were not emptied during daily cleans and neither were the carpets
- Danyil (8/5): -
- Marcha (6/5): -
- Kurt (8/5): - Location/Room/staff all great room was above the rooftop bar so a bit noisy.
- Harvey (10/5): -
- Sarah-Mei (8/5): -
- Dean Ronald (8/5): For now I will remain a regular customer - Location, check-in, facilities, roof top bar. A heated pool or spa would be good
- TOSHIHIKO (8/5): -
- Dayna (7/5): -
- Margie (9/5): It was an enjoyable stay - Location was good. Room was comfortable.
- Rajinder (9/5): All good - Very convenient place live nearby all beautiful locations. Nil
- Johan (8/5): Convenient - Very comfortable and near to the heart of Geraldton The bars offer food but the menu is a bit chaotic
- Kim (10/5): Great accommodation-large clean room - No breakfast. Location great. There were no towels but when called they were brought straight up.
- Paula (9/5): -
- Lone (4/5): -
- Lisa (8/5): -
- Thomas (6/5): -
- Daniel (9/5): -
- Miranda (7/5): - -grootte kamer en goede bedden De lift werkte niet vanaf de begane grond. Nu moet je eerst lopen nd e verdieping en daarna kan je pas lift pakken. Complex doet heel hostelachtig aan en niet uitstraling die je mag verwachten
- Hesford (8/5): Great place to stay - Food and bed
- Li (7/5): -
- Cosimo (8/5): -
- Sonia (10/5): Friendly staff and comfortable stay - The front desk staff were very accommodating and friendly.
- Sam (10/5): Very clean and spacious room, highly recommend - Spacious and clean. Staff were very accommodating as we had a nail in our tyre so was late checking in Nothing
- Kaiyu (8/5): -
- Sha (1/5): - I booked 4 rooms, and they gave us two rooms for the disabled. They were very simple, dirty and old, and they couldn't step on the ground with their feet. It's not 4 stars at all.
- Sha (2/5): - I booked 4 rooms, and they gave us two rooms for the disabled. They were very simple, dirty and old, and they couldn't step on the ground with their feet. It's not 4 stars at all.
- Jiaming (10/5): -
- Andrzej (10/5): - Był poniedziałek, restauracja hotelowa była zamknięta. Prawie wszystko w mieście w poniedziałek było zamknięte.
- Karsten (8/5): Nettes Hotel mit schöner Bar auf dem Dach - Nettes Hotel mit guter Ausstattung und schöner Bar /Restaurant auf dem Dach. Aufzug vom EG zum 1. Stock defekt
- kabir (7/5): -
- Jin (9/5): -
- Kam Leng (9/5): If shower room can supply a mat , then will be perfect. - In the heart of the city. Love the rooftop bar , view good and foods yummm…… Shower room slippery
- Deeanne (8/5): -
- Avtar (2/5): - Parking is not safe , some one stolen esky from car No food facilities, or kitchen so we can’t prepare food
- Yu (8/5): -
- Tianqi (8/5): -
- Holly (8/5): Ideal location with free parking and a good rooftop bar! - Location was great, free parking was so valuable and the rooftop bar was great. I’d recommend this for a stay in Geraldton. There was no breakfast available, but it’s near many cafes and shops so you can get your own food. It’s a basic room but ideal for a short stay.
- Yasmin (9/5): -
- Jürgen (7/5): Ok - Zentrale Lage Nicht wirklich sauber, Bett fällt in die Rubrik Schiffschaukel und Badezimmertür quietscht so laut, dass man wach wird.
- OWAIN (6/5): - All ok Pricey bar,
- Andrew (4/5): Disappointing - Nothing The room and the whole set up of the hotel ! The meal I had at the roof top bar ! The Korean chicken ! I had 3 bites and left the rest
- Quinta (9/5): Ideal location and comfortable space - Easy parking and check-in process. Great location and views. Beautiful bathroom and great inclusions.
- Lisa (8/5): -
- Jamie (9/5): -
- J (4/5): Never again would I stay here nor recommend it - Not much The fact that I have charges that I don’t know about. They tried to charge my room service twice and I am not sure I got my security deposit back.
- Jodie (7/5): -
- Dave (9/5): -
- Hannah (10/5): - Everything - it was in a great location close to everything The mini bar had things already open inside (cans of drink)
- Michaela (8/5): - Location and room Parts of the complex were closed
- Stephen (3/5): Would not recommend for price paid - Town centre Old towels, had to place towel at door floor to stop wind howling from corridor, wind came thru window frames all night.room not as we expected. Roof bar overpriced
- Nicola (9/5): -
- SandyYangSheng (8/5): - Location
- SYLVIA (9/5): A cosy place - Very comfy place to put a night with, shopping mall is just next to it and appreciate the sheltered carpark TV is a bit of challenge to watch youtube
- Matt (10/5): -
- Xuanyun (8/5): - 酒店有自己的停车场，很方便
- Reto (9/5): - - lage - gratis parkplätze - schöne aussenbar im 3. stock - gratis waschmaschinen und trockner
- Julie (10/5): Super Stay at Geraldton - Excellent location. Friendly staff at check in . Room was delightful and bed and pillows were extremely comfortable. Everything we didn’t was provided . Great parking and bonus of having rooftop bar for meals and drinks . Nothing I can think of .
- Brenda (10/5): -
- MARTIN (6/5): Two Tier Customer Service - Bad for Business - It was a large well equipped room with comfortable beds. The location was good, near to the seafront. Check in was smooth and the room was serviced daily Notice on the wall of the bedroom which frankly we found insulting. It said something like "we want you to raid the mini bar. For all our guests who booked direct with the hotel the contents of the mini bar are free". We booked through Booking.com so apparently we didn't qualify for this treat. That in itself is disappointing. I have no issue paying for items in a mini bar but I do not need a hotel to display notices ramming it down my throat that my business isn't valuable enough to qualify. It gets worse. Next to the tea & coffee making facilities which were complimentary were a couple of small snacks. As they were placed with the tea & coffee facilities we assumed them to be complimentary also. Having checked out & left the premises we received an email telling us that as we had consumed the snacks we were being charged for them. And at a very hefty $35 for items you could buy in a store for a fraction of the cost. We complained vociferously that the items had not been marked as chargeable and no price list was anywhere in sight. In fairness to the hotel they relented and as a "gesture of goodwill" they credited the payment back to us but insulted us further by sending us a photograph taken of the mini fridge (after we had left) showing a magnetic price list on the front door. No such price list was on the fridge during the 2 days of our stay - we would certainly have seen it as it was the first thing we checked on arrival, we were keen to see what lovely items the hotel was denying us because we hadn't booked direct. When will establishments learn that treating customers on a two tier basis is BAD FOR BUSINESS? For the price of a few measly snacks they have generated themselves a negative review. I would not recommend this hotel to anyone. The hospitality business is built on customer service and respect, an ethos this establishment is sorely missing!
- Jennifer (6/5): -
- Sarah (7/5): -
- faki (8/5): -
- Laurie (8/5): Would stay again if I get my bond back. - My stay was made easy. Still haven't received my bond back and it's been over a month :(
- Regina (9/5): -
- David (10/5): - The hotel was excellent.
- Royce (9/5): Short stay on the way home to Kalbarri - Location was great, very central and walkable Price was a bit high
Photos
