Mia Bacalar Luxury Resort & Spa
Location: Carretera Federal Bacalar-Xtomoc, Lot 59 Fracción 6, Bacalar, QROO, 77930, Bacalar, MX
Star Rating: 4 Stars
Property Type: Resorts
About this Property
Luxurious Spa Services
Indulge in massages, body treatments, and facials at our spa for the ultimate relaxation experience.
Recreational Delights
Enjoy our outdoor pool, sauna, fitness center, and complimentary Wi-Fi for a well-rounded stay.
Fine Dining and Entertainment
Savor delectable dishes at HUNAB KU, unwind at the bar/lounge, and take in the picturesque views from the poolside bar.
To book your stay at Mia Bacalar Luxury Resort & Spa and embrace a world of luxury and comfort.
Important Information
- Pool access available from 9:00 AM to 5:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Full-service spa
- Fitness facilities
- Proposal/romance packages available
- Boat tours on site
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Sauna
- Concierge service
- Wheelchair accessible
- Fitness facilities
- Breakfast available (surcharge)
- Personal motorized watercraft on site
- Safe-deposit box at front desk
- Full-service spa
- Marina on site
- Smoke-free property
- Pool umbrellas
- Ecotours nearby
- Tours/ticket assistance
- Motor boating on site
- Free self parking
- Airport transportation - pickup (surcharge)
- Beach umbrellas
- Pool sun loungers
- Beach towels
- Boat tours on site
- Couples/private dining
- Private picnics
- Proposal/romance packages available
- Banquet hall
- Water sports equipment
- Food and water bowls
- Secured bicycle storage
- Bicycle parking available
- Change of towels (on request)
- Change of bed sheets (on request)
Rooms Available
-
Superior Suite
Guests will have a special experience as this suite provides a hot tub and a spa bath. This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with streaming services, a private entrance, a minibar, a tea and coffee maker as well as garden views. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Entire unit located on ground floor
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Suite
This suite features air conditioning.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Entire unit located on ground floor
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
King Suite
Guests will have a special experience as the suite offers a pool with a view. Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a balcony with garden views, this suite also provides a mini-bar and a flat-screen TV with streaming services. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Private entrance
- Tile/marble floor
- Private pool
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Rooftop pool
- Plunge pool
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Room
1 King Bed OR 1 Twin Sofa Bed
592-sq-foot individually decorated room, located on the ground floor, furnished balcony with lagoon and pool views
Relax - Indoor private hot tub
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with cable channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), room service (limited hours), and dining table
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, single sofa bed, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Tile flooring in room
Non-Smoking, pet friendly
Room is accessed via exterior corridors
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Tile/marble floor
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Espresso maker
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Rainfall showerhead
- Private spa tub
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Chef
- Window screens
- Guidebooks or recommendations
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - ground floor
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Travel crib
-
Ixchel
1 King Bed
356-sq-foot individually decorated room, located on the ground floor, furnished balcony with lagoon and park views
Relax - Private pool
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with cable channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), room service (limited hours), and dining table
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, single sofa bed, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Tile flooring in room
Non-Smoking, pet friendly
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Tile/marble floor
- Private pool
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Espresso maker
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Chef
- Window screens
- Guidebooks or recommendations
- Deck or patio
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - ground floor
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Fence around pool
- Travel crib
-
Luxe Saasil Room
2 Double Beds
605-sq-foot individually decorated room, located on the top floor, furnished balcony with lagoon and garden views
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with cable channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), room service (limited hours), and dining table
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Tile flooring in room
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking, pet friendly
Room is accessed via exterior corridors and room/bed type depends on availability at check-in
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Tile/marble floor
- Wardrobe or closet
- Dining table
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Espresso maker
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Chef
- Window screens
- Guidebooks or recommendations
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - top floor
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Travel crib
-
Grand Jeex Suite
1 King Bed
807-sq-foot individually decorated room, located on the ground floor, deck/patio with lagoon and garden views
Relax - Indoor private hot tub
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with cable channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), room service (limited hours), and dining table
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, single sofa bed, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Tile flooring in room
Non-Smoking, pet friendly
Room is accessed via exterior corridors
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Tile/marble floor
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Espresso maker
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Rainfall showerhead
- Private spa tub
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Chef
- Window screens
- Guidebooks or recommendations
- Deck or patio
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - ground floor
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Travel crib
Guest Reviews
- Roberto (6/5): Passabile - Mi è piaciuto molto che era sulla laguna ma se dovrei andare in altra volta andrei più avanti dove la laguna è più bella, ma comunque era bella , la stanza era molto spaziosa e luminosa Non mi sono piaciute la colazione ne il servizio della colazione, e per essere un hotel luxury che si paga 500 euro a notte la colazione non era alla altezza , in pratica te portano un piatto con della frutta con un po di yogurt, puoi tu chiedono come ti fanno le uova , se volete più di due uova c’è un supplemento, per il acqua in bottiglie c’è un suplemento ,da bere café americano que si pides un expreso te traen el mismo café americano come si uno fossi cretino , para el pan se tenía que pedir varias veces
- Nickolas (9/5): Unieke, kleinschalig en rustig hotel aan de Bacalar-lagoon. - De vele (gratis) activiteiten, zoals kayak, padel, zwembad,… De mogelijkheid tot jetski. Het 24/24 gebruik van de gym. De rust aan de lagoon. Geen vast patroon in de ontbijtformule. Aanbod op de menukaart kwam niet overeen met de werkelijkheid.
- Rafael (7/5): Bonito hotel, falta de personal en general. - Si. Me pareció bonito de diseño, y cómodo. Algunos detalles de mantenimiento
- ERWAN (10/5): Hotel calme, luxueux et paisible - Le lieu, le calme, le côté nature, le personnel, la piscine et la vue sur le lagon. La qualité du restaurant pour dîner Rien
- Hatem Thomas (10/5): Emplacement parfait, calme, excellent service, je recommande -
- JANET (7/5): On a scale of 1-10; it is hard to give it more than a 5 - Staff was excellent. Especially the restaurant and concierge / check in staff. Food at restaurant was very tasty and restaurant facial g lagoon is beautiful. Condition of landscaping and buildings were very poor. Needs a alot of maintenance of the pool and outdoor spaces need a lot of updating! Room is very musty and poorly lit . I expected a higher quality hotel at the price we paid!
- Vijay Vardhan Mandadi (10/5): -
- Silvia (7/5): - La pulizia della camera Struttura datata. Ristorante non di Livello. Personale inesperto.
- Shashidhar (9/5): - The resort itself is great. The private pier and the free kayaks are awesome.
- Julie (10/5): -
- Marc (7/5): Heerlijke plek, maar wel wat prijzig. - De locatie is top aan het meer. Vriendelijk personeel. Prachtige accommodatie en locatie, maar wel wat verouderd en achterstallig onderhoud. Prijs is wel wat hoog in verhouding.
- Happyogini (10/5): Relaxing atmosphere and great swimming - Very relaxing, mostly a couples retreat but we came with kids and it was nice. Perfect place for swimming in the wonderful lagoon. Breakfast was good, eggs any style. We went for lunch and dinner outside of the hotel as the town is about 10 minutes away. Can recommend the hotel, the staff was friendly and the atmosphere very nice. Isak, the lifeguard was awesome with the kids. And Adrianna the yoga instructor was great.
- Adrian (10/5): Gracias al personal que fue muy amable - Todo excelente! Lastima de los precios del menu para cenar… no vale la pena…
- Angelica (10/5): - Very peaceful and unique
- natalia (2/5): Chinches en la cama - El hotel es un spa, que dice ser de lujo. La primera noche, en cuanto nos acostamos, algo nos empezó a picar, la cama estaba llena de chiches
- Laura Gabriela (8/5): - Personal muy amable en todas las áreas. El spa está muy bien
- Patricia (10/5): - PERFECT PROPERTY
- nicolas (7/5): - L’emplacement et le côté nature est très sympathique ! L’hôtel propose des activités nautiques à faire sur la lagune. L’entretien des extérieures, piscine laisse à désirer. Les matelas de piscine ne sont pas propre et cela ne donne pas envie de s’y poser.
- Karla Patricia (10/5): - Me gustó mucho las instalaciones, la comida y el servicio en el spa, fabuloso
- Luis Antonio Treviño (10/5): - Súper Tranquia, súper relajante y muy buen servicio. Gracias
- Umberto (10/5): - Struttura molto particolare e curata, su una laguna meravigliosa. Camere splendide, pulite e molto moderne. Ristorante piacevole, forse troppo caro ma di buona qualità. Nel complesso davvero un soggiorno gradevole.
- Jezahel (10/5): - La atención de su personal es excepcional
- David (6/5): - Ok place. Just arrived jets see
- Jeremy (10/5): -
- Sonia Georgina (10/5): - Hermoso lugar, para relajarse y disfrutar de la laguna, habitaciones excelentes
- 172tonyaa (10/5): Girls weekend - Beautiful resort on the lagoon rooms are amazing service and staff above and beyond the restaurant is top notch as well !
- Brenda (10/5): - This was our second stay at MIA Bacalar, and it won’t be our last—our family is already planning a return visit for the Christmas holidays. The staff is incredibly friendly and welcoming, consistently going above and beyond to ensure we have a great experience. If there’s one area for improvement, it would be the breakfast, which could be more varied and satisfying.
- Diana Belen (8/5): - Muy lindo y con la laguna súper
- cecilia (6/5): Cecilia - El hotel es muy lindo com acceso privada a la Laguna, sin embargo, ya se nota un poco descuidado, donde hace falta mantenimiento, el servicio es lento aunque no haya gente y el personal es amable pero hay que estar pidiendo apoyo todo el tiempo, no se acercan ni ofrecen nada proactivamente. Tomamos un masaje en el spa y el baño olía horrible, no hay aromaterapia, medio sucias las regaderas. En fin, el lugar es muy bonito pero si no inyectan dinero mejor inyectarle también en servicio
- Grupotrino7 (10/5): Great experience - family vacation at Mia Bacalar - We stayed at Mia hotel last week on a family trip. We choose Mia Bacalar over a house rental due to the location. It was very well situated and convenient. We had three suites for our family. Two of them with their own rooftop pool and the other one with a jacuzzi in the interior; right behind the pool with an amazing view to the lagoon. All of our suites were spotless. They have a huge and beautiful palapa that nest the resturant and bar. We had great cocktails during happy hour at a very reasonable price. We went out to town for dinner- 5 min from the hotel many options. The next morning our included American breakfast was outstanding and very sufficient - along with fresh fruit, eggs any style you choose. Staff was very attentive and kind- from everyone at reception to all the restaurant staff. Always with a smile. Thank you Mia Bacalar for providing such an amazing experience! Hasta la próxima :)
- David (10/5): - Estuvimos muy a gusto las instalaciones muy bien y el spa perfecto
- nelizondos (10/5): Amazing place with great people and excellent service. - We loved this place. The natural surroundings are beautiful. The connection with nature makes it a wonderful quiet vacation place. The staff were always kind and helpful. Very friendly and efficient at their jobs. All in all it was a wonderful experience for us and would totally come back.
- omartJ9670BJ (10/5): great experience - our waitress Dulce was very attentive to our needs. our stay was very relaxing, water is very beautiful, calm and refreshing.
- JOSE (4/5): No regreso jamás - Rente habitación con alberca privada, la encontramos muy sucia y la reportamos, nunca fueron a darle mantenimiento, no la pudimos usar. No tenía caja fuerte, solicité una, quedaron de llevarla al día siguiente, nunca sucedió. El mini bar de la habitación no enfría, lo cambiaron por uno más grande. Se fue la señal de internet y TV, pregunté al recepcionista que empresa les daba el servicio de Internet y video y no supo responderme, afortunadamente apareció en ese momento la Gerente, le hice la misma pregunta y no sabía que empresa les daba el servicio de Internet. La alberca principal sucia y sumamente descuidada, la propiedad se ve triste, desatendida, urge darle mucho mantenimiento y cariño. El personal muy atento y con ganas de ayudar pero sin las herramientas necesarias
- Sarita (10/5): - Me encantó el lugar súper hermoso tranquilo me la pasé súper la atención excelente súper recomendado
- Andre (2/5): This is a beautiful place...I may recommend visiting for breakfast, but I would not stay. Needs fix! - The location is great. The views, layout and design are beautiful. But the lunch & dinner staff service has suffered compared to just 2 years ago when we last visited. There was sewer gas smell throughout the property; it smells like poop. Plumbing in units did not seem to be vented properly, every time we used the sink sewer odor would come into the room unit. The lunch & dinner staff service was rude, neglectful and unprofessional.
- ESTEFANY (10/5): - The place is really nice ajd the staff were super
- Kesia (10/5): - Es excelente el hotel. Todo perfecto. No nos dieron mejor categoría, me dieron la q yo pedí en la página. Pero todo bien!
- Susan (10/5): - I loved everything about Mia. The rooms and staff were absolutely amazing and friendly. The property was well kept and clean. I will definitely stay at Mia again.
- BERNADETTE (6/5): - The property is nice, but many improvements need to been done for the price they charge to stay, expensive. Our room was very nice and clean, but AC gave a unpleasant smell, they offer aroma therapy fragrance but that lasted a little. Restaurant had great food, and servers are extremely nice, but very unorganized. I will not return.
- Oliver (2/5): - El mantenimiento y servicio es pésimo, tuvimos un par de accidente uno de consecuencias graves. Uno en la zona de alberca donde las tablas qué la rodean están sueltas y mi hijo se cayó y la más grave una desatencion por parte de la Gerente y el servicio de mantenimiento qué permitió que entrará el agua a la habitación ocasionando un accidente el cual tendrá implicaciones jurídicas.
- ivon orly (6/5): - Está muy carente de personal , Y el personal está muy poco capacitado
- Juan Diaz (10/5): - Great food, very calm place and friendly staff. The rooms are roomy and comfortable. Great place to stay, would stay again if I come back to Bacalar!
- jean-patrick (4/5): Passez votre chemin, gagnez du temps et argent. - À la première arrivée à l’hôtel, on voit une hacienda traditionnelle, et bien entretenue. Nous avons séjourné deux jours dans cet établissement loin de tout en pensant trouver tranquillité et service de qualité. Malheureusement c’est avec une grande déception que nous avons vécu une mauvaise expérience malgré le prix de 500€/ nuit! - piscine non chauffée. - il faut appeler plusieurs fois pour avoir le nettoyage de chambre qui n’a pas été fait de la journée. - coup de fusil de chasse à tout heure de jour comme de nuit, c’est très surprenant. - aucun service à la piscine, les plats ne sont pas débarrassés, nous avons passé plus de deux heures au bord de la piscine sans que personne ne viennent pour nous prendre une commande. - l’hôtel refuse d’appliquer l’avantage membre silver de 20% sur les consommations - le petit déjeuner est une arnaque, j’ai pris l’option petit déjeuner pour 45€/ personnes, et l’hôtel impose un petit déjeuner de 410 pesos soit 20€, si on veut d’autres plats il faut payer!! - les prix pratiqués de repas sont vraiment très cher pour ce que c’est sans doute car il n’y a rien un alentours. J’ai demandé à parler au manager à la réception, ce n’était pas possible car il n’était pas disponible. Après avoir insisté, la personne à l’accueil m’a indiqué qu’il serait disponible l’après-midi de notre départ. Et donc comme nous sommes partis le matin je n’ai pas pu échanger avec lui. Enfin, je vous conseille de passer votre chemin, ça n’en vaut pas la peine.
- ALEJANDRO (8/5): 3 nights in Bacalar - Service and rooms were great! The problem was the restaurant….2 of 3 days okay for breakfast, last day everything was salty; awful for dinner, made 2 tries and regretted it. Angelica gave us a massage to my wife and I….very relaxing. Also great attention from Paco (lifeguard), he provided kayaks and paddle boards to use at the lake.
- Byron (5/5): Passable -
- xavier (8/5): - Buen hotel y personal muy amable. Las recamaras están bien solo que los últimos 2 días no tuvimos agua caliente, le falta mantenimiento al hotel en general.
- Nio (4/5): - i dont like the hotel
- jennya004 (2/5): The worst hotel we have never been, safety, quality and experience - It was the worst hotel we have ever did and certainly the worst in our tour in Mexico. First of all, the food at the restaurant was outrageous and the service so slow with barely waiters who speak English. We ended ordering food from the kids menu with simple cheese quesadillas. The tuna so called sashimi was disguting and thick as steak, the beef carpaccio was cooked and the soft shell crab tacos were actual crabs when we asked if it was crab meat. Our bad experience continues with jet ski that we waited for more than one hour. Then the swimming pool was dirty and there were many broken glasses all around it in the grass which could end up very badly for the guests. I complained and nothing was done. The worst was when we actually tried to have a conversation with the manager even on the phone and he was not reachable for more than two days. When we had some messages, his tone was so rude and even threatening. We never spoke face to face as he didn’t call back or arrive on time at the hotel before our departure. This is not a five stars hotel at all, and there are many nicer hotels at Bacalar. Don’t go there!
- Ilane (1/5): Awful experience, never go to this hotel it is not even a 2 stars - Terrible experience, we were food poisoned at the hotel restaurant the 1st night. We could not get in touch with a manager for 48h. When he finally got in touch he told us that we would get 30% off the food and beverage bill (50€….) and was very unpleasant. This is not a 5 stars. Food terrible, pool disgusting, service slow, rooms average. We also found a lot of glass around the pool. Pool, food, service
- Sacha (6/5): With refurbishment and a higher standard of maintenance outside it could be lovely. - The rooms and showers were the best part of the hotel. Lagoon view was also lovely. The general upkeep and maintenance of the hotel is not acceptable when they are selling themselves as a luxury 5* hotel. The pool area and pontoon is scruffy with rotten decking and the pool not even filled up properly. The restaurant prices are expensive and the music was dire! For the price we paid we were disappointed.
- rochellel369 (10/5): Peaceful Organic Relaxing Lagoon of Peace - Very private resort right on the lagoon. Beautiful and peaceful place, very relaxing. Clear Kayaks highlight of the experience. Jose Manual gave excellent service with a smile. very caring people work here. Excellent and fresh food. We will definitely be back soon.
- SOLANGE (8/5): - Mia Hotels was a very good resort not the high end luxury property as they called themself but if I have a thing to return will be because the food!! The only one restaurant serves breakfast, lunch and dinner and the food is absolutely delicious, very well presented and with elegance and variety. Rooms are good very comfortable and with some luxury details, the property in general definitely needs some attention, we did not use the pool but was not welcoming to swim there, the hotel was pretty empty, the area of the lagoon to swim is nice and pretty, but make sure you have repellent as there are lot of mosquitoes but A LOT! In general we spend a nice time there.
- DeclanP50 (2/5): Worst Hotel Experience ever - DO NOT BOOK THIS HOTEL. Overpriced. Terrible breakfasts. The hot water NEVER works and the staff pretend it's the first time it has happened. Poor service generally- with the restaurant staff almost fighting over your tips in front of you. Staff at The Reception are worst ever, including leaving you waiting to get in the gates for 5 minutes every time you return from a daytrip. This is my FIRST and ONLY bad review I've ever written on Tripadvisor - having travelled throughout Europe, Asia, Africa & America. If you read this, and book this hotel - I did my best for you!
- Valentina (1/5): Clearly not a 5 stars hotel - The staff was very nice and did their best to make things work. Breakfast started at 8 and we managed to get an early breakfast ready at reception when we had to leave early for an activity. This property is light ages away from a 5 stars. The structure is old and badly entertained. After five minutes of walking in our room our kids’ feet were black. We requested cleaning at 7am and the cleaner came at 3pm, while our kids were napping, so we had to turn him away. The swimming pool was half empty and extremely dirty. The breakfast included in the price of the room is not buffet, only a couple options available, we ended up having to pay extra every day. Service was rushing to get rid of everything on the table after our breakfasts, we felt to be kicked out while the restaurant was completlely empty. The pier to the lagoon was very nice but rickety with rusty nails and broken rails - very dangerous.
- Maria (8/5): - We didn’t like that the rooms are upstairs on a spiral staircase that is very narrow and slippery. We didn’t like the one the rooms had a key light in the bathroom not working and never replaced. We didn’t like that one of the rooms had issue accessing and had to go to the lobby several times to complain and we like that they offered free breakfast for one night as compensation ; we liked the spa facilities and the staff there. We also like tombs quality of the food at the restaurant.
- Andres (10/5): - La propiedad está preciosa. Muy relajante y tranquilo. El servicio en el restaurante es algo lento.
- reenamistry (10/5): Beautiful space with kind staff - My family and I enjoyed our stay at Mía Bacalar. The staff were very kind and did their best to ensure we had a comfortable stay. I loved the clear kayaks that we were able to take out as early as we wished. The property was quiet and the food was delicious. Though we found it expensive, we still had a relaxing and enjoyable stay.
- Marco Antonio Alvarez (4/5): - La chica de la Recepción Teresa no atendió mal, solicitamos un taxi con ella, cuando anteriormente habíamos estado saliendo y siempre nos cantaban 80 pesos y cuando le pedimos el favor a ella, el taxi cobró 180 pesos, por órdenes de esta chica Teresa
- silviamX5552DF (10/5): Amazing Mia Bacalar - The serivice throughout our stay was amazing. Manuel was very friendly and helpful to us. We had an amazing time at Mia Bacalar. The restaurant was excellent. I had the short rib, which was delicious. Moreover, the space was gorgeous. I love it
- Leandro adan Sanchez (4/5): - Ya está descuidado el hotel
- Roberto Orozco (10/5): - tienen un ambiente de tranquilidad excelente, una excelente comida, felicidades al chef. las habitaciones grandes y de buen gusto.
- SILVIA YARELY (10/5): - Super tranquilo, una vista increíble, comida deliciosa
- ADRIANA (6/5): - Necesita mantenimiento en general, el jacuzzi en el spa no funcionaba, faltó mejorar la limpieza en las habitaciones,
- Guillermo de la Torre (10/5): - Hotel muy bien localizado y el servicio muy bueno. Buena seleccion de menu en desayuno y cena.
- Layla (6/5): - El hotel dice que es Luxury, sin embargo en el restaurant son amables pero tardan demasiado, en atenderte, en llevarte las bebidas, entiendo en que tarden en la preparación de alimentos. Pedí wave runner, me la querian dar el servicio mucho mas caro, de lo publicado en sus servicio, dijeron que lo revisarían y Ya nunca respondieron. Nos quedamos sin agua otro día. Pedimos room service y que volvieran por el servicio, solo dijeron que lo dejaramos afuera. Es un buen hotel pero muy caro para lo que es.
- Jack (2/5): Very poor - The hotel charged me twice, once before checking in and when checking in for almost double the actual amount. I have called, emailed and messaged them multiple times and they still haven’t fixed nor have they communicated with me.
- Juan Antonio (10/5): Great - Todo estuvo excelento, solo detallito minimos como que el sellado de la piscina de loscabañas manchaban de negro, y el agua caliente siempre fue tibia. la gente y el servicio excelent
- David Chávez (8/5): - Excelente trato del personal ! Tuvimos un par de inconvenientes pero lo resolvieron súper bien ! Recomiendo ampliamente este hotel ! Es hermoso !
- Philip (5/5): Avoid - Food was good - room was sizeable and the Tv worked well. Didn’t have running water twice in 24h Didn’t have hot water for the jacuzzi on our first day Pool wasn’t cleaned as a matter of fact it was empty Facilities falling appart / pontoon wood broken and dirty Hotel half empty with little ambiance Realised room was 3-5x overpriced vs other hotels more central Jetski prices 50% more expensive than in town Reception wasn’t receptive to issues raised and didn’t keep us informed of the progress in fixing the water issue. Etc.
- Alejandro (9/5): Superb -
- Iris (10/5): - Muy confortable y recámaras amplias
- Rolando (6/5): - Falta personal de limpieza
- Ernesto (10/5): Excellent vacation resort - Great
- HAYDEE (10/5): Excelente lugar con puntos a mejorar - Muy buen servicio, lugar bien cuidado. En las mañanas a veces falta el agua caliente y hay que solicitarla. El cheff prepara platillos deliciosos y quizá lo único a mejorar es el tiempo. Fuera de eso, todo my bien.
- Raul (8/5): - Suites are nice and spacious Staff you can find different treatment, at the lobby Tania is very nice. Food at the restaurant is ok 3 out of 5, service can be better took longer than it should to get a drink or even for them to take the order, not lack of staff there was only two tables with 2 guests each and maybe 5 staff members, not the usual good service you expect in Mexico. Get your tours at the town, 1/2 price Wave runners not working Anyways, a great place to relax, we ended up dining in town where you have great options The hotel is 10 mins from town, you may find another option closer or in town for similar or better price
- Daniela (6/5): Could be better - The room, the lagoon Staff would leave dirty dishes outside room doors for more than 24 hrs. This attracted ants that would give nasty bites. It made it look filthy. The pool on our room was literally falling apart. The tiles are falling off. Kayaks and standup paddle boards are in serious need of maintenance or replacement. Some of you equipped could cause harm to visitors o be dangerous to use (I’m a certified kayaker, and I’m also certified for safety) Staff at the restaurant was very kind. Staff at reception was NOT. We were there during the solar eclipse weekend and the lady at the front desk decided to call me non stop at my room during the ring of fire of the eclipse. This was the hole point of our visit. And they didn’t seem to understand the importance of this.
- Christopher (8/5): Very good -
- Erik (4/5): Huge potential but let down in the details - The room was beautiful, and was well located on the like. We were moved from our room after the first night due to planned works. The water stopped working for 4 hours one day. The staff were fairly abrasive. There were animal droppings left on the floor for a full day.
- Luis Miguel Angulo (10/5): - ACCESO A LAGUNA VISTA HERMOSA. LUGAR TRANQUILO. HOTEL BOUTIQUE NICE
- Jose (5/5): Not a good value. - Location, access to the lagoon. Restaurant staff was great. Operations staff not up to par, they are selling a high end boutique “spa”. I can list various issues, take my word based on my travel experience, is not a good value.
- Verified traveler (10/5): - Muy padre todo solo en la noche era un problema las hormigas para los niños y deberían tener un paquete todo incluido
- Karla (9/5): Superb -
- Francisco (3/5): Over paid for the services - Location excelent, infrastructure is overrated and price per it is extremelly expensive, poor menu
- Minerva (6/5): - Muy bonito el hotel, pero les falta personal que atienda, su camino para ir a las habitaciones es empedrado y las maletas son difícil de llevar , no tuvimos ayuda para que nos llevaran las maletas al cuarto , tanto en la entrada como en la salida. Malas señalizaciones les falta un mapa para dirigirse
- Sherry (10/5): Best hotel on the lagoon - Everything Nothing was bad
- Auden (10/5): - Very peaceful and quite
- Celso (8/5): It was nice, but I think the price was expensive - The attitude of the waiters in the restaurants The view was excellent The mattress of our bed was too old, (very soft) We asked for a change of room, but the mattress on the other room was also too old and soft. In my opinion, the hotel is short of staff.
- Mark (9/5): Seamless blend of nature, seclusion and luxury. - Staying here felt like a dream. Seamless blend of nature, seclusion and luxury. Very accommodating staff (Esp: Alex, Manuel and Carlos), and excellent food (Club Sandwich FTW). The lagoon was pristine and it is absolutely worthwhile to rent the jet-ski for an hour. Overall, I would highly recommend We had booked here because it’s the only hotel with a pool, but in person the pool appeared unkept, was cold, and wasn’t inviting.
- Anonymous (10/5): Exceptional - quite. short drive to town. safe. clean.
- Javier (8/5): - El lugar tiene un acceso muy bueno a la Laguna, las habitaciones espectaculares, el servicio de primera. Podrían mejorar los jardines
- Bruce (9/5): Superb -
- Pablo (4/5): - El lugar es muy lindo, sòlo que está abandonado, no tienen personal suficiente. Soplan las hojas sin levantarlas, se acumulan en la tierra y un viento y se llena todo de hojas mojadas. Les falta mucho personal. El check in una persona sola, llega etenia un problema un pasajero y ahi esperando hasta que lo resuelva.. Le tuve que pedir si me dejaba registrar, ridìculo. La alberca llena de hojas. El spa nadie atiende una sola persona. El gym sucio y feo. En mi habitaciòn no funcionaba el wifi, nada lo siento no pudieron hacer nada porque no tienen personal calificado. El precio es altísimo para lo que dan. Comí ahi por el chef que decían. Un pescado repleto de espinas casi sin carne y carìsimo. Fui al centro comì mil veces mejor por la mitad. Ademàs que tardaron 20 mins en venir a preguntar. Y 45 en traer la comida.
- Marcos (8/5): Súper estanciera - Descanso muy bueno, comida excelente.
- Matthew (6/5): Beautiful grounds, unique buildings, and good food. - The property was very well maintained. Employees were continuously cleaning all throughout the day. The room was very clean as well and had a great air conditioner. The restaurant/bar was large and open with a great view of the lagoon. You have options of renting kayaks, paddleboards, or jetskis from there too. They have a couple of hammocks that sit on a dock overlooking the lagoon. It's a great spot to relax with a drink, a book, or just to take in the view. They did offer a complimentary yoga session that my wife and I both enjoyed. Our hotel rooms balcony was rotted and unsafe in some spaces. I pushed on the wood softly with my finger and could feel that a little more pressure would have likely gone through the board. So we didn't really use the balcony for that reason. Would be nicer if the paddleboards & kayaks were available a little earlier in the morning for a sunrise outing.
- Matt (4/5): So disappointing and poor service - Given that this hotel is billed as 5 stars I didn’t receive 5 star service here. Most disappointing was the lack of accountability when things were wrong - we stayed for 6 nights and booked a room with a jacuzzi in. On three separate occasions we mentioned that this was not working and could not be used - at no point was another room offered, or a refund for any portion of the stay (other rooms without a jacuzzi had been available at a lesser price). I was just told to leave a review on Trip Advisor. Food at the restaurant was not particularly good. Overall I think that other 5 star hotels in the Bacalar region provide a much more pleasant experience.
- Boran (10/5): Exceptional -
- Mark (10/5): - Just absolutely beautiful property and wonderful staff. Relaxing vacation in a gorgeous area
- Vanessa (10/5): - Muy buen servicio todo muy bonito
- Ulises Ramírez (10/5): - Excelente lugar, ambiente agradable en armonía con la naturaleza, instalaciones increíbles.
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