Lila Hotel

Location: Carretera SMA A Dolores HGO. KM 10, San Miguel de Allende, GTO, 37893, San Miguel de Allende, MX

Star Rating: 3 Stars

Property Type: Bed and breakfasts

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 12:00 PM

Instructions: To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Concierge service
• Picnic area
• Breakfast available (surcharge)
• Smoke-free property
• Tours/ticket assistance
• Free self parking
• Free valet parking
• Airport transportation - pickup (surcharge)
• Mosquito nets
• Upper floors accessible by stairs only

Rooms Available

• Suite

  1 King Bed

  Overlooking the park

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Room service (limited) and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Wardrobe or closet

  Comfort - Daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Bathrobe
  • Private bathroom
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided

• Basic Double Room

  2 Double Beds

  Overlooking the garden

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Room service (limited) and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Wardrobe or closet

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Bathrobe
  • Private bathroom
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided

• Single Room

  1 King Bed

  Overlooking the garden

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Room service (limited) and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Wardrobe or closet

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Bathrobe
  • Private bathroom
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided

Guest Reviews

• Jorge Alberto (9/5): - El lugar está de lujo Que ahora el agua ya no es termal, estaba muy fría en todas las albercas
• Mary Carmen (9/5): - Instalaciones con la naturalez. El parque cierra a las 6:00 y el check in es a las 3:00 solo tienes 2 horas para disfrutar porque las albertas las cierran a las 4 para que comience a salir la gente y es muy poco tiempo por que al siguiente dia tienes que entregar la habitación a las 11:30
• Jorge A. (9/5): -
• Banu (9/5): Perfect getaway spot , like a hidden gem :) very close to downtown SMA - Anana Restaurant of the Lila Hotel has very reasonable prices
• Marine (9/5): - Lieu très agréable et arboré, 15min en taxi du centre ville. Logement propre C’est dommage que les piscines soient partagés avec les personnes extérieur qui prennent un ticket pour aller aux eaux thermales.
• Angeles (9/5): -
• Becky (8/5): -
• Priscila (8/5): - las aguas termales del lugar son deliciosas.
• Alberto Bravo (8/5): - Es un hotel para aprovechar el balneario. Pero si hace frío no “dan ganas” de ir al las albercas termales. La pequeña alberca que está en el área de habitaciones solo la llenan en la noche, lo cual no me gustó. Si quisieras privacidad no la hay.
• Jorge (10/5): - .
• Gay (10/5): Pleasant and enjoyable - Sorroundings Hotel check in and check out schedule
• Arianna (8/5): - Nothing
• Jorge (6/5): - Se me hizo cara en relacion costo beneficio ademas de que pense que con la aplicacion de expedia me saldria mas barata y no fue asi me salio mas cara
• Aydın (10/5): Exceptional -
• Cynthia (9/5): Liked the facilities but the perhaps slightly underhanded Reception admin was very bad. - The kitchen staff was wonderful. The gardens were magical. Due to the language issue it was not made clear to me that it was a precise, precise 11:30 check-out with a monetary penalty if not heeded. I signed sheets of papers which were all in Spanish. Given this is San Miguel with a HUGE English community, I think the least they could do is provide this information in English. I actually commented that I didn't know all that I was agreeing to. I was THE only guest. I had my suitcase all packed just inside the front door of my room; all my other belongings were with me at the baths. I put the Limpia (clean) sign on the exterior door to let the cleaners know it was OK to come into clean. I thought this was ok as the whole idea being there was to be in the Aquas Thermales. So when I went with the suitcase around 12- 12:30 to leave, I was told I had to pay an extra $800 pesos as the cleaners did not check me out by 11:30. A Mexican friend joined me that morning so she spoke to the receptionist, trying to get him to not charge me. He supposedly spoke to his manager who refused and informed us that he would have to pay if I did not. It was blackmail really so I'm not happy and feel a bit taken. I think given their clientele, the least they can do is have the information in English.
• Anonymous (10/5): Exceptional -
• Zinnia (9/5): Superb -
• Jennifer (9/5): Superb -
• O5509DLrickw (10/5): Charming Hotel in a Park Setting - Only short time in Queretaro so took a day trip and one night in ths very nice hotel. On the small side but large and very clean rooms. Small restaurant on site open until 5 with sandwiches, chicken, chips, however good restaurants within 5 km. Excellent staff. Sits next to a beautiful park, Escondido, entrance included with hotel. Great walking paths with numerous pools, and also a spa. Would have stayed longer if we could.
• Rick (10/5): - Very nice hotel with large, clean rooms and excellent staff. Beautiful grounds with thermal pool and spa. Nice food and bar service until 5 pm, and several restaurants within driving distance. Sits next to a wonderful park with beautiful walking pathss.
• Marcos (10/5): - Un lugar súper bonito, tranquilo y muy relajante
• Andrés Antonio Vera (2/5): - Lo venden como hotel boutique y es una porquería, instalaciones deplorables y una terrible plaga de chinches en las camas
• Colleen (7/5): Good - Location in Escondido park was very convenient to go early to the springs. Not enough towel racks, not enough electrical outlets.
• Alma de los Angeles Rios (4/5): - HABITACIONES MUY SENCILLAS, BAÑOS CON ACCESORIOS BARATOS, DECORACIÓN DE HABITACIÓN POBRE, SE CONVIVE CON GRUPOS DE PERSONAS QUE LLEGAN POR CAMIONES, RUIDOSOS,SIN TELÉFONO PARA COMUNICARSE A RECEPCIÓN, MUY PRETENCIOSO LLAMARLO BOUTIQUE, POCO PERSONAL. DESPUÉS DE LAS 18 HRS. NO HAY ALGUIEN QUE ATIENDA A LOS HUÉSPEDES. MUY CARO PARA LO QUE OFRECE.
• Jennifer (5/5): this place was way overpriced for what you get. I did it anyway to stay at the hot springs but I’m leaving after one ni - I liked that it was on the grounds of the hot springs and included hot springs in the price it’s old and run down. bed was not very comfortable, shower was hot but not a lot of water came out,
• Ernesto (6/5): Pleasant -
• Jose Francisco (8/5): - La albercas techadas son muy buenas, el personal amable y servicial, el unico problema fueron las habitaciones, muy frias y la presion del agua muy baja, son pequeñas y la verdad por el precio no vale la pena quedarse ahi
• Lucila (10/5): Excelente descanso. - El hotel es muy bonito, cómodo, habitaciones espaciosas. No es muy grande, pero tiene acceso al balneario y a todas las albercas. En general buen servicio. Mis felicitaciones a las chicas del spa, muy profesionales. No sé si el restaurante es parte del hotel, pero el servicio no me gustó, generan mucha basura, pedí un vaso de agua y sólo tienen embotellada. Tampoco en la recepción tuvieron filtro o garrafón y nos dieron mucho plástico. También deberían solicitar que te enjuagues antes de usar las albercas.
• Verified traveler (10/5): Excelente balneario hotel - Excelente lugar para vacaciones y descanso
• Enrique (8/5): El hotel vale la pena solo por el balneario - Las habitaciones son modestas para el precio. Lo compensa un poco el acceso al balneario. El problema es que el chek in es a las 3.00 pm y el balneario cierra a las 5:00 pm. El servicio de restaurante muy malo. Cierran muy temprano. el menú muy limitado y el servicio se ve rebasado por la demanda.
• Oscar (2/5): - Reserve ! Y en el lugar que no había pagado con Orbitz. Y querían cobrar de nuevo! Pésimo servicio de recepción. Orbitz nunca me falla.
• JULIO GUILLERMO (8/5): - Me gusto: Aguas termales y un lugar muy limpio y con la naturaleza muy cuidada. Zonas arboladas para hacer día de campo en familia. La comida del restaurante es buena aunque con pocas opciones el menú, y a muy buen precio y bien servida. No me gusto: El lugar estaba lleno por ser semana santa y eso no permite disfrutar el lugar, mucho ruido y música a alto volumen de todo tipo que no se puede descansar. Le daré otra vuelta en temporada baja. La tarifa por noche es algo cara para lo que ofrecen como servicios del hotel.
• Claudia (6/5): - Tuve problemas con el procedimiento de pago. Me dieron una habitación diferente.
• ana erendira (8/5): - eL HOTEL cobra caro la noche por lo que ofrece, esperaba màs bonito, no hay ni tocador en las habitaciones, es un balneario pùblico, eso no està mal, pero yo no iba a eso, no volverìa allì. Te cobran como uno de 5 estrellas, pero llega a dos. El entorno bonito, aunque luce medio descuidado.
• LUIS ALFONSO (6/5): Mucho menos de lo que esperaba - El hotel deja mucho que desear, el precio es elevado para lo que realmente es. Las fotos prometen mucho pero el lugar no es agradable y no tienen absolutamente ningún tipo de protocolo vs COVID. Las sábanas estaban sucias y las almohadas igual. Cómo último punto y a considerar, el wifi no sirve y no hay señal, por lo que si requieres internet debes tener presente eso.
• Verified traveler (4/5): - I liked the fresh air and the warmth of the pools and hot pools but the only bad part is that I didn't get to stay too long to enjoy it all. I did not like that our room was not available until 1 hour after our check in so it cut our hot pool time very short since it closed at 5PM and we got checked in till 4PM.
• Saad (8/5): - It would help if they had any kind of heating system in the rooms, they had extra blankets in the room, but will be nicer if they had heat. Rooms were kind a cold
• 974juliav (10/5): Beautiful get away - Very beautiful relaxing and intimate experience! The spa is so unique because of its hot springs pools! Definitely worth visiting while discovering Guanajuato state. Staff very attentive and speaks good English, very helpful! The gorgeous San Miguel city is just 15min drive away.
• Verified traveler (8/5): Nice Hotel - The only thing was that the showers had very little water coming out to shower. My husband also hurt himself by the jacuzzi in the hotel because there was very little lighting.

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