Tru By Hilton Albany Crossgates Mall
Location: 1651 Western Avenue, Albany, New York, 12203, Albany, US
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Experience the perfect blend of comfort and convenience at Tru By Hilton Albany Crossgates Mall, just moments away from premier shopping and local attractions.
Recreation and Relaxation
Unwind in our inviting indoor pool or stay active in our fully equipped fitness center. Enjoy the warmth of our lobby fireplace, creating a cozy atmosphere for relaxation after a day of exploring.
Exceptional Dining Options
Start your day right with a complimentary buffet breakfast, and grab a quick bite from our snack bar/deli. Join fellow guests at our welcoming reception on select days for delightful mingling.
Smart Guestrooms
Choose from 96 well-appointed rooms featuring Smart televisions, microwaves, and complimentary internet access. Each room includes modern conveniences like hairdryers, irons, and blackout curtains for your comfort.
Your stylish getaway awaits—book your stay today!
Important Information
- Pool access available from 7:00 AM to 11:00 PM.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Free breakfast
- Meeting rooms
- Fitness facilities
- Express check-out
- Fireplace in lobby
- Free WiFi
- Swimming pool
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Wheelchair accessible
- Outdoor furniture
- Elevator
- Fitness facilities
- Downhill skiing nearby
- Cross-country skiing nearby
- Bicycle rentals nearby
- Fireplace in lobby
- Hiking/biking trails nearby
- Television in common areas
- Free breakfast
- Express check-out
- Mountain biking nearby
- Meeting rooms
- Smoke-free property
- Snowboarding nearby
- Billiards or pool table
- Free wired internet
- Wheelchair accessible parking
- 24-hour business center
- Free reception
- Snack bar/deli
- Free self parking
- Computer station
- Free buffet breakfast
- Shared microwave
- Water dispenser
- Housekeeping on request
- Banquet hall
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Horse riding nearby
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Well-lit path to entrance
- Stair-free path to entrance
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Room, 1 King Bed
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - Smart television with premium channels
Food & Drink - Microwave
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Iron/ironing board and phone; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Telephone
- Hair dryer
- Microwave
- Private bathroom
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
-
Room, 2 Queen Beds
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - Smart television with premium channels
Food & Drink - Microwave
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Iron/ironing board and phone; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Telephone
- Hair dryer
- Microwave
- Private bathroom
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
-
Room, 1 King Bed, Accessible (Hearing)
1 King Bed
231 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Smart television with premium channels
Food & Drink - Microwave
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Iron/ironing board and phone; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning
Accessibility - Phone accessibility kit
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Telephone
- Hair dryer
- Microwave
- Private bathroom
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
- Vibrating pillow alarm
-
Room, 1 King Bed
1 King Bed
231 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Smart television with premium channels
Food & Drink - Microwave
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Iron/ironing board and phone; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Telephone
- Hair dryer
- Microwave
- Private bathroom
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
-
Room, 2 Queen Beds, Accessible (Hearing)
2 Queen Beds
399 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Smart television with premium channels
Food & Drink - Microwave
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Iron/ironing board and phone; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning
Accessibility - Vibrating pillow alarm
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Telephone
- Hair dryer
- Microwave
- Private bathroom
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Vibrating pillow alarm
-
Room, 1 King Bed, Accessible, Bathtub
1 King Bed
231 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Smart television with premium channels
Food & Drink - Microwave
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Iron/ironing board and phone; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning
Accessibility - Phone accessibility kit
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Telephone
- Hair dryer
- Microwave
- Private bathroom
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Smart TV
- LED light bulbs
- Closed captioned TV
-
Room, 1 King Bed, Accessible, Bathtub (Hearing)
1 King Bed
369 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Smart television with premium channels
Food & Drink - Microwave
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Iron/ironing board and phone; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning
Accessibility - Vibrating pillow alarm
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Telephone
- Hair dryer
- Microwave
- Private bathroom
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Vibrating pillow alarm
-
Room, 2 Queen Beds, Accessible (Roll-In Shower)
2 Queen Beds
399 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Smart television with premium channels
Food & Drink - Microwave
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Iron/ironing board and phone; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Telephone
- Hair dryer
- Microwave
- Private bathroom
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
Guest Reviews
- William (10/5): - EVERYTHING! Can't think of anything! Nothing to complain about!
- cari (7/5): It was fine - Modern look Bathroom tile shower kind of grungy
- John (7/5): Will probably use TRU again; for short stay but, it's not a wow compared to other Hilton facilities. - Breakfast on Hampton side was great. Breakfast staff friendly and accommodating. liked the ability to crossover to hampton side. Game room and other amenities are a nice touch. Info in the rooms regarding access to amenities. Bathroom needs touch up work and cleaning.
- John (8/5): -
- CAC ny (8/5): - Beautiful hotel, very clean, great breakfast.
- Erica (3/5): - The room was tiny. The beds were hard. The breakfast was awful. No meat on the one buffet and pork chorizo on other one. So needless to say we went out and bought breakfast. The $150 deposit took 5 days to return which is a bit higher than other hotels we have stayed typically its $50 at most. The pool was not warm.
- Gil (8/5): - I liked the fact that we had free space in the room, it was quiet, I could slightly open the window to insert fresh air if needed, the desk was very efficient for work and so was the chair. The bathroom could be modernized. Cancel the curtain, add a handheld shower handle, dim the lights and even enter an option to here relaxing music in the bathroom with water resistant speakers
- Constanza (10/5): -
- Jennifer (10/5): Friendly staff, clean & comfortable room, convenient location. - Clean, fresh, modern N/A
- Martin (9/5): -
- Shanell (10/5): - The help I received while using the grill. Staff took there time to help and all my families food burned
- Shakim (10/5): - Love loved it Nothing ..dope location ...nice staff
- Natasa (10/5): Nice hotel with great staff - The staff is super polite. The room was comfy. Breakfast was enjoyable.
- Edgar (9/5): -
- miok (8/5): -
- Matthew (8/5): Great location and pretty solid for the price but don’t expect a comfy-cozy room. - Awesome location, especially if you have a Tesla! The room is really bare bones and looks sad. It could definitely use an update and it didn’t feel 10/10 clean.
- Kirsten (1/5): - Nothing was unable to stay they gave my room away They gave my room away. We booked it for 2 nights so a night shift person could use it for the day to get some sleep. Because no one checked in the first night they gave the room away and when my technician showed up they said they had no more rooms available. I even talked to someone at the front desk and explained why we need to book for 2 nights because they would not be able to have an early check in available for the time the night shift person would be needing to check in for. They then said they could not refund the room because we used a 3rd party to book the room even though when clicking on their website it automatically directs them to the 3rd party booking site.
- Todd (10/5): -
- Cathy (9/5): Would recommend. - Very nice front desk staff. Quiet despite being next to a mall and heavy traffic. Weekend breakfast crowded and not much choice.
- vErO&rHoY (10/5): A great family experience! - We like everything, especially the breakfasts, the lobby how it have a full space for family entertaining, love it !! all good
- Matute (10/5): VACACIONES SEGURAS Y RELAJANTE - todo excelente, la atencion, el desayuno, la seguridad
- Suzanne (9/5): Très bien - Emplacement propreté Une chaise de plus dans la chambre
- Corrina (9/5): Excellent - It was different and kids liked that there was a play area. We didn't have to go far for snacks either. The dogs. One growled at my grandson as we were walking by and scared him. The lady pulled on its leash and kicked it.
- Steve (9/5): -
- carl (9/5): Très bien - Déjeuner très bien, équipements et mobiliers modernes , très bon service du personnel. La chambre, la propreté laissait à désirer éclaboussures sur le mur près de la poubelle et la douche aurait pu être plus propre.
- Carlos G (9/5): - Great breakfast in a large high ceiling area
- VANDA (10/5): It was wonderful! - Beautiful decor in lobby n lounge area/ gteat shower in the room. The blower in the room kept going on every 10-20 min waking us up. Would be nice to have a magnified make up-mirror in bathroom.
- Tesha (9/5): Friendly staff, clean and comfortable rooms. - Clean and comfortable More breakfast choices.
- Scott (7/5): - New, clean, good breakfast. Poor lighting in room, double rather than queen beds, noisy elevator.
- Karen (10/5): - Staff was friendly. Rooms were clean and comfortable. Nothing
- Mandi (10/5): It was perfect. Never had hotel as friendly as this staff. - It was very well maintained. Options for amenities. Such a perfect location I only wish the water of the pool was warmer which is trivial, I had no complaints.
- Jaimes (8/5): Great stay, horrible booking service at booking.com - The hotel Booking.com was a complete disaster. I am just in the planning stages of the media campaign I am about to launch against Booking.com on social media and newspapers and everywhere I can think of, because you are con-artists of the highest order, scammers, drift men,and I'm going to bring you down - mark my words!
- Mary (9/5): -
- hulong (10/5): -
- Sarah (9/5): -
- ashley (8/5): -
- Matthew (9/5): -
- Kellie (8/5): -
- GINASHARINE (7/5): -
- Joanne (9/5): -
- Barbara (10/5): -
- Ayşe (9/5): -
- Samantha (9/5): -
- Fatoumata Mathy (9/5): Wife needs improvement -
- Denis (8/5): -
- Jackson (10/5): -
- Shalea (8/5): My stay was amazing and I loved that my kids were able to have an area for them to stay busy - Loved everything mostly from the room even down to the entertainment area. You can hear people walking upstairs
- Miguel (10/5): - The Lounge area
- Andres (10/5): -
- Susan (9/5): As anticipated. Clean, exceptionally friendly staff and very easy to get to. -
- Nathalie (10/5): -
- Luana (7/5): -
- Brandi (10/5): - Closeness to Crossgates mall.
- Carolina (9/5): -
- Dawn (10/5): I came to town to see my family for the holidays, the hotel met all of our expectations! - The breakfast was fantastic! There were a lot of choices. The area was clean, and there was plenty of food. The staff was friendly and available. There is nothing I would change.
- Norma (10/5): -
- Serge (10/5): It was over all a good experience and i would definitely recommend it to some one else - The breakfast was wonderful. We enjoyed it and even went for more The empty fridge. It could have been better if there was some water or juice in there
- Daniel (10/5): -
- Jim (10/5): -
- Jenn (9/5): -
- Rebecca (10/5): - The staff was incredibly kind and helpful!
- Valentine (5/5): -
- Tony (10/5): -
- Sammy (10/5): Very comfortable. - Location, breakfast, staff, workout facility.
- Joan (8/5): - Convenient. Good breakfast included. Thin walls. Heard person in next room snoring.
- Anthony (6/5): Part of a wedding so we had to stay there. Expensive for no amenities - Very modern, great staff at front desk Very minimalist. No bar or restaurant after breakfast. No closet or dresser in room. Expensive compared to nearby properties
- Kathi (10/5): -
- Jorge (10/5): -
- Annette (8/5): Comfy - Breakfast Price
- Sheryl (10/5): Relaxing stay - Clean, friendly, close to mall! Everything was great
- Sherry (10/5): -
- Robert (6/5): -
- Rochelle (5/5): Could have been better - It was clean and no one was just hanging around The walls are pretty thin and the people that was on the floor above me stomped and walked hard all Night till It was time To get up then they stopped like they was at a trampoline park I was so tired the next day all I could do was sleep Bc I couldn’t sleep The night before
- Anthony (4/5): Room not at all user friendly. Rest of the Hotel was ok. - Relatively modern looking, and clean.. The rooms are a triumph of style over substance. I don't remember ever staying in a hotel room with no closet for hanging clothes (a 15 inch metal bar sitting over the microwave does not count as a closet), no furniture with drawers, virtually no flat surfaces anywhere to put your stuff, no in-room coffee maker, and no way to turn off the lights from one side of the bed (the side with the cheap plastic table). All of the above can be found in a Motel 6 or such like. There's nothing like working out of a suitcase on the floor (if you choose not to put it atop the window heating/air conditioning unit). The rooms were priced anywhere from $30-$80 above most hotels in the general area. Not sure why except for the Hilton name.
- Amankwah (10/5): -
- Geoffrey (7/5): -
- Matthew (9/5): Great Stay! Great Staff! - The hotel itself is wonderful. The hotel and the rooms are clean and spacious. The lobby area had so much to do (basketball court, pool, gym, breakfast room, games). The staff were incredibly nice and efficient. We'll be staying here again every time we're in the area. There was really nothing i'd say we didn't like. If i were to be picky the room could have had one more table/surface for items but all in all a great stay.
- HENRIQUE (6/5): Razoavel - Localização Hotel aceita animais.
- Ruth Narkiss (8/5): - מלון נחמד. היינו רק לילה אחד וזה היה מלון מעבר להמשך הטיול. נקי ונעים. קרוב לקניון שהולכים אליו ברגל. ארוחת הבוקר מוגשת בכלים חד פעמיים.
- Shaquita (10/5): -
- Gabrielle (7/5): -
- candis (10/5): - Staff was helpful and sweet. Room was great, beds were super comfy. Great breakfast
- Steven (10/5): - Nice hotel, but construction next door was annoying
- Candice (5/5): - The location was great, the lounge area was awesome especially for restless kids all the games and pool were an extra. If I book here again would definitely park their bathing suits. The shower was leaking The rooms were small Breakfast should be longer than (3) hours especially on the weekend The refrigerator was smaller than my kids dorm refrigerator There should be vending machines available The price was a bit ridiculous for (2) nights stay
- Angela (10/5): - Crossgates Mall is right across the street from the hotel. I would recommend family/friends to stay here.
- Polina (10/5): - Clean room, very friendly staff
- Charles (10/5): - The hotel was great! The beds were comfy and the breakfast was good. We enjoyed our stay here! My pillows weren't great but that was all.
- Àngel (9/5): -
- Àngel (9/5): -
- Marc (10/5): -
- Michael (10/5): -
- Joseph (8/5): Great location and very quiet and comfortable stay - The location was great , close to Crossgates mall for entertainment, dining. No clothes storage
- Sue (10/5): I’d stay here again! - Easy access, clean, night staff so friendly and welcoming! Room spotless and appointed with thoughtful details. Quiet and dark. Breakfast at hand is nice; standard “included” breakfast
- Jamie (6/5): - Shower and floors in the room were dirty
- Arthur (8/5): -
- Melissa (8/5): -
- Yolanda (10/5): - Cleaning more often bedrooms
- Gabor (10/5): Good - good room -
- Connie (10/5): - m
- Kelly (10/5): - Excellent, friendly, attentive staff, clean comfortable room
Photos
