Hotel Doña Esther

Location: Juan Montalvo 4-44, Simon Bolivar, Otavalo, Imbabura, 100201, Otavalo, EC

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 01:00 PM - 10:00 PM

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free breakfast
• Nature reserve
• Area shuttle (surcharge)
• Hot springs nearby
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Wheelchair accessible
• Library
• Free breakfast
• Safe-deposit box at front desk
• Mountain biking nearby
• Smoke-free property
• Tours/ticket assistance
• Area shuttle (surcharge)
• Rooftop terrace
• Airport transportation - pickup (surcharge)
• Free cooked-to-order breakfast
• Hot springs nearby
• Motorcycle parking only
• Nature reserve
• Horse riding nearby
• Mountain climbing nearby
• Handrails in hallways
• Handrails in stairways
• Bicycle parking available
• Upper floors accessible by stairs only
• Accessible airport shuttle
• No accessible airport shuttle

Rooms Available

• Classic Twin Room, 2 Twin Beds

  2 Twin Beds

  248 sq feet

  
  

  Internet - Free WiFi

  Food & Drink - Room service (limited) and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, towels, and a shower

  Practical - Wardrobe or closet and single sofa bed; rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Private bathroom
  • Wardrobe or closet
  • Sofa bed
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Access via exterior corridors
  • Free WiFi
  • Bedsheets provided
  • Deck or patio

• Classic Double Room, 1 Double Bed

  1 Double Bed

  248-sq-foot room with courtyard views

  
  

  Internet - Free WiFi

  Food & Drink - Room service (limited) and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, towels, and a shower

  Practical - Wardrobe or closet; cribs (surcharge) available on request

  Comfort - Daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Private bathroom
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Access via exterior corridors
  • Free WiFi
  • No rollaway/extra beds
  • Bedsheets provided
  • Deck or patio

• Classic Triple Room, 3 Twin Beds

  3 Twin Beds

  323 sq feet

  
  

  Internet - Free WiFi

  Food & Drink - Room service (limited) and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, towels, and a shower

  Practical - Wardrobe or closet and single sofa bed; rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Private bathroom
  • Wardrobe or closet
  • Sofa bed
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Access via exterior corridors
  • Free WiFi
  • Bedsheets provided
  • Deck or patio

• Family Studio Suite, 1 Bedroom

  1 Double Bed and 1 Twin Bunk Bed

  377-sq-foot room, located on the top floor, deck/patio with mountain views

  
  

  Layout - Bedroom

  Relax - Fireplace

  Internet - Free WiFi

  Food & Drink - Room service (limited) and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, towels, and a shower

  Practical - Laptop workspace and wardrobe or closet; cribs (surcharge) available on request

  Comfort - Daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Private bathroom
  • Fireplace
  • Wardrobe or closet
  • Sofa bed
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Access via exterior corridors
  • Free WiFi
  • No rollaway/extra beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • Deck or patio
  • Location - top floor

• Family Quadruple Room

  1 Double Bed and 1 Twin Bunk Bed

  291-sq-foot room with courtyard views

  
  

  Internet - Free WiFi

  Food & Drink - Room service (limited) and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, towels, and a shower

  Practical - Wardrobe or closet; cribs (surcharge) available on request

  Comfort - Daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 4 (2 Adults)

  • Shower
  • Private bathroom
  • Wardrobe or closet
  • Sofa bed
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Access via exterior corridors
  • Free WiFi
  • No rollaway/extra beds
  • Bedsheets provided
  • Deck or patio

Guest Reviews

• Helen (10/5): - The staff are so welcoming and friendly, like You are staying with family. The hotel is so well looked after, with so many personal touches and thought, it’s really a gem
• Emily (10/5): - Beautiful colonial architecture with the nicest staff. Best place to stay in Otavalo.
• Teresa (2/5): - Cxxx
• Ramon (10/5): - Muy buena atención
• Doris (10/5): - Lovely little hotel. Close to the market. Very helpful staff who organized a driver to take us to the Cuicocha Lake, and pick us up after the hike. We struggled to find a bus to Latacunga but, again, the receptionist was very helpful in contacting the bus company. Luis took us to the bus stop and made sure we got on the right bus. Great service.
• Siamak (2/5): - They tried to give us a single bed, when we had booked for a couple. The pictures they have posted is nothing like the property. No TV, $5 per night for parking when they list parking on property. This is for budget backpackers, not a hotel.
• Stéphanie (10/5): - Jolie hôtel, très bien situé. Le personnel est très amical, c’est propre, il y a 4 choix de petits déjeuner c’était très bien. Ça a été très facile de trouver du stationnement
• Sheryl (10/5): - Staying at Dona Esther was a wonderful experience. The rooms are charming, clean and well decorated. The staff were friendly and helpful. There was a feeling of happiness and warmth among the staff. The courtyard and the restaurant are pretty and cozy. Our food was excellent.
• Rebecca (10/5): - We spent one night here but it was very comfortable, homely, and the staff were super helpful. I'd definitely stay here again.
• Juan (8/5): - Otavalo lo utilizamos como hotel de paso en un viaje en moto al peru, la ciudad es colonial con lugares interesantes, el restaurante del hotel preparó muy bien los platos muy buena pizza las habitaciones son de hotel de pueblo de 2 estrellas limpio y viejo
• Ann (10/5): - The staff were extremely helpful in arranging transportation and a tour.
• Stefanie (10/5): - Einfache, aber sehr charmante Unterkunft mit hübschem Patio und leckerem Essen. Sehr zentral gelegen, bewachter Parkplatz um die Ecke
• Diana (10/5): - A very pretty hotel in a quiet location near the main square. Lucy and Wendy were really friendly and helpful. The restaurant was fantastic, great quality for a very reasonable price. Would definitely stay here again.
• Peter (6/5): - The hotel is OK, but I expected it more cosy
• Dylan (8/5): - Excellent staff, good restaurant and a very convenient location
• Audrey (10/5): - This is a lovely hotel with friendly, helpful staff. The restaurant is top notch too. I highly recommend this place!
• Rhian (10/5): Brilliant hostel, great location, good food. - Doña Esther was lovely. I requested a quiet room and had a great night’s sleep. The bed was comfy and, although the weather was a bit chilly in the evening, they provided a thick extra blanket for the bed, so I was plenty warm enough to sleep. The shower had lots of lovely warm water and internet was reliable. Even better, the on-site restaurant was brilliant. Breakfast was lovely but the evening meal even better. Really delicious food. I would definitely stay again.
• Marcia (10/5): - Great staff, very helpful with check in process and helping with arranging a taxi driver to take us on 4 hour adventure of places around town we would never have found on our own. The restaurant serves wonderful meals. Breakfast was one of the best I've ever had in Ecuador as an included breakfast. The rooms facing the street can be a little noise, but we were so tired it didn't really bother us. The terrace was great for late afternoon relaxing and visiting.
• Emily (10/5): - We love this place! Wonderful shower, great staff, food is delicious and centrally located. We came once and returned within 2 weeks. Really like it here!
• Emily (10/5): - This place is a true hidden gem. It has a beautiful courtyard, delicious food, and wonderful staff. The rooms are very clean and have antique locks and keys. The bed was really comfortable and the shower was nice and hot. The restaurant has a brick oven and great food. I will definitely return.
• mark (10/5): - Lovely hotel. Very clean and thoughtful touches like filtered water for guests. Restaurant is excellent. Staff was wonderful and really helped us out when I had a health issue during our stay. Would highly recommend!
• Molly (10/5): - Hostal Dona Esther is in an excellent location for a stay in Otavalo. Though close to the activity, the courtyard creates a quiet, peaceful atmosphere. The rooftop terrace is nice for views and hanging out. There is a covered section in case its raining. Lucy and all the staff were excellent, attentive, helpful with all things. The included breakfast allowed for many options and was ample and delicious. Dinner is one of the best in Otavalo. Rooms are smallish, but adequate, hot water plentiful, daily service. Purified water is available. Wonderful place, all you need.
• JUAN MARTIN (10/5): - thanks
• Rena (10/5): - Cute hotel! Restaurant was great! We had trouble locating the hotel and had to ask local business, but the pin drop did take us as close as could be. Not good signage when it’s dark out.
• Lil (10/5): - Great staff and the owners were very friendly and informative. Staff went out of way to assist us. Great breakfast.
• René (8/5): - Das Pwrsonal war sehr net und hilfsbereit.
• Elizabeth (10/5): Great spot! - Lovely spot, close to the market.The staff was extremely helpful. Really enjoyed our stay!
• Byron R (10/5): ¡Excelente experiencia! - ¡Gran experiencia! Otavalo es un "centro de operaciones" para turismo en la región y el hotel es céntrico y acogedor, tiene excelente cocina, buen servicio y algo que no había encontrado en ningún viaje: una excelente y selecta selección de libros disponibles para lectura o para compra (a precios muy especiales). Los herrajes y puertas antiguas le dan un toque de autenticidad.
• Connie (8/5): Okay for 1 night - Very small hotel but nice location. The only complaint we had was there was a dog that barked almost all night and kept us awake! It’s quite open aired so we heard every noise.
• Cem (8/5): Nice hotel. - Clean and quilt room even at the hearth of the town, hot shower, nice breakfast but sometimes frustrated to can't communicate with the staff because almost no-one speak any english.
• James (10/5): - The staff is amazing. The location is excellent. The food was unbelievable and totally delicious.
• Verified traveler (8/5): - Lovely historic hotel. Great location. Very good restaurant. Helpful staff.
• Maryam (8/5): Nice , clean and great location - This place is right in the middle of the town, walking distance to the famous Saturday market, close to restaurants, very nice and helpful staff, the room is basic nothing fancy but very clean and there’s hot water, very good breakfast. I highly recommend this place especially for mid budget.
• Verified traveler (8/5): - Property is mostly charming and the staff is fantastic-Lucy, Vladamir and the rest were great. Property is a little downtrodden however and we felt quite expensive for Ecuador. Parking costs $4 per day but they charge extra for additional hours. Cleanliness could be improved but not bad overall. Food is good especially pizza and breakfast. Location is great right next to the market. We ended up paying about $50 per night with the parking added in. Should be no more than $35
• Malcolm (10/5): Excellent stay in Otavalo - Very comfortable stay, no problems,staff very welcoming and informative. Excellent restaurant, so good we ate there two nights, luggage storage after we checked out. Good location near Parque Bolivar
• Birthe (8/5): God beliggenhed. - Slidt hotel, super beliggenhed, venligt personale så godt tilfreds.
• Louis (8/5): Bons souvenirs - Très agréable, personnel attentif et excellente pizza. Bien situé. Par contre un peu bruyant et lits un peu étroits pour notre stature.
• Verified traveler (10/5): - Excellente! We really enjoyed the service and the ambiance. The hotel was also close to everything.
• David (10/5): One of the nicest places to stay in Otavalo - A lovely colonial-style building with rooms around a courtyard in a central location just a few blocks away from Plaza de los Ponchos. Some rooms face the street, which offer a window with a view of the street, but are noisier than the interior rooms. The in-house restaurant is excellent with a variety of dishes for most any taste including delicious thin-crust pizzas cooked in a wood-fired oven. The breakfast is excellent and includes tasty coffee or a variety of teas. Filtered water awaits you in your room when you arrive, so there is no need to run out to fill your water bottle after a long day. Friendly and helpful staff. Nice clean rooms. This was my fourth stay in four years. I keep going back since it's one of the nicest places to stay in Otavalo (I've also stayed at two other places in Otavalo, but now this is my favorite).
• Verified traveler (10/5): - Great service, friendly staff. Beautiful surroundings
• Verified traveler (10/5): - Excleent stay. Super staff. Restaurant was great. I would definitely stay again.
• Thomas (10/5): - Very friendly staff, welcoming and helpful. Great location, pleasant decor and comfortable beds. Would definitely return!
• Riaan (10/5): - Staff are very friendly. Good location. Restaurant onsite is excellent. Breakfast and dinner (pizza).
• Warren (10/5): Lovely! - This is a three star hotel. I like some three star hotels because of their character, and this is one of them.The building is three stories...no elevator (we are in Otavalo) with the rooms set around a patio and fern wall. The rooms were absolutely clean, and comfortable. Ask for a room off the street side, especially if you are a light sleeper, or it is the weekend. Breakfast was excellent, but the kindness, courtesy and consideration shown to all guests is what sets Dona Esther apart. The staff will do virtually anything to accomodate you. One of our small group left his shades at the hotel upon checkout, and the staff had them taken to our hotel in Quito where they arrived the evening before our flight home. Just basic kindness. If you don't need or like the Ritz or the chain hotels, and prefer a gem of a property and staff, try this place. I forgot to mention that the top floor is a patio where you can enjoy the sun setting on Otavalo. Lovely!
• Marcia Regina (6/5): Perto da praça central - O café da manhã poderia ser caprichado, principalmente quanto às frutas e pães, já que os hotéis da região são até mais caros do que em Quito, não deve custar tanto a atenção.
• Colette (8/5): - Very nice, comfortable hotel close to everything. The room was comfortable and clean. The staff was very helpful. We enjoyed the breakfast. Very good value!
• Verified traveler (10/5): - We loved the simplicity, location, and also the food. Wood-fired pizza was a nice surprise.
• Jane (10/5): - Nice location near plaza but quiet. 3-4 blocks from shopping Plaza del Ponchos. Old home but extremely clean and comfortable. I had single room, double bed with private bath and shower, all quite good. Staff helpful. Attached restaurant is excellent!! Ate there for all three meals. Good value!
• bruno (8/5): Accueillant et charmant - Bon séjour dans un bel hôtel au rapport qualité prix correct. Comfortable et restaurant attenant accueillant Très bien situé en centre ville pour les marchés
• Christine (10/5): - Hotel bien situė. Acceuil et personnel très agreable toujours pret à vous rendre service et vous renseigner. Chambre du dernier etage sous le toit tres agreable avec terrasse et vue sur les montagnes et toits d'otavalo. Dejeuner correct ....que du bonheur
• xavier (10/5): - Un hotel tres agreable avec un bon accueil

Photos