Casas Heddy, Well-being Resort

Location: Calle Traspies 1, Puerto del Carmen, es

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Luggage storage
• Safety deposit box
• Facilities for disabled guests
• Car hire
• Massage services
• Packed lunches
• Currency exchange
• Darts
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Board games/puzzles
• Wheelchair accessible
• Kids' outdoor play equipment
• Heated pool
• Evening entertainment
• Entertainment staff
• Outdoor furniture
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Thermometers for guests provided by property
• Broadcast Live sport events
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Billiards or pool table
• Free wired internet
• Snack bar/deli
• Golfing on site
• Playground on site
• Scuba diving on site
• Snorkeling on site
• Self parking (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Spa tub (surcharge)
• Internet access
• Concerts/live shows
• Exercise/lap pool
• Japanese garden
• Golf cart
• Fishing nearby
• Health or beauty spa nearby
• Horse riding nearby
• Swimming nearby
• Vegetarian menu options available
• Bulk dispenser for toiletries

Rooms Available

• Standard Double Room

  Our double rooms are perfect for 2 people, with views of the garden so you can enjoy a relaxed and peaceful atmosphere. The rooms have two single beds, wardrobe, desk and chair, armchair, private bathroom with shower, TV, telephone, safe, kettle, fridge and terrace.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Terrace
  • Linen
  • Outdoor furniture
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Trash cans
  • Cots
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Single Room

  Spacious and bright room, with all the comforts you may need during your stay. 35 in single bed, wardrobe, desk & chair, armchair, private bathroom with shower, TV, telephone, safe, kettle, fridge and terrace.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Terrace
  • Linen
  • Outdoor furniture
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Triple Room - Disability Access

  Triple Room Adapted : Adapted room with three beds, wardrobe, desk and chair, armchair, private bathroom with shower, TV, telephone, safe, kettle, fridge and terrace. Some of the units are located on the ground floor and adapted for people with funtional divesity.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Terrace
  • Linen
  • Outdoor furniture
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Trash cans
  • Cots
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Double Room - Disability Access

  The rooms have two twin beds, wardrobe, desk and chair, armchair, private bathroom with shower, TV, telephone, safe, kettle, fridge and terrace. All units are located on the ground floor and adapted for people with mobility problems.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Terrace
  • Linen
  • Outdoor furniture
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Large Single Room

  Single Room Adapted: Spacious and bright room, with all the comforts you may need during your stay. 35 in single bed, wardrobe, desk & chair, armchair, private bathroom with shower, TV, telephone, safe, kettle, fridge and terrace. All the units are located on the ground floor and adapted to people with functional diversity.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Terrace
  • Linen
  • Outdoor furniture
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Single Room

  1 Twin Bed

  Overlooking the garden

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator, coffee/tea maker, and electric kettle

  Sleep - Bed sheets

  Bathroom - Shower, towels, and shampoo

  Practical - Yard and safe

  Comfort - Climate-controlled air conditioning and heating

  Accessibility - Height-adjustable showerhead

  Need to Know - Weekly housekeeping, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Refrigerator
  • Heating
  • Interconnected room(s) available
  • Electric kettle
  • Toilet paper
  • Shampoo
  • Yard
  • Free WiFi
  • Weekly housekeeping provided
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Soap
  • Height-adjustable showerhead
  • Shower grab bar

• Single Room

  1 Twin Bed

  Overlooking the garden

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator, coffee/tea maker, and electric kettle

  Sleep - Bed sheets

  Bathroom - Shower, towels, and shampoo

  Practical - Yard and safe

  Comfort - Climate-controlled air conditioning and heating

  Accessibility - Wheelchair-width doorways

  Need to Know - Weekly housekeeping, no rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Refrigerator
  • Heating
  • Interconnected room(s) available
  • Electric kettle
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Yard
  • Free WiFi
  • Weekly housekeeping provided
  • No rollaway/extra beds
  • Bedsheets provided
  • Soap
  • Wheelchair-accessible bathroom vanity
  • Low-height counters/sink
  • Low-height bed
  • Height-adjustable showerhead
  • Shower grab bar
  • Wheelchair-width doorways

Guest Reviews

• Benoît DELVIGNE (9/5): reposant - PDJ - PISCINE - CALME Un peu loin du centre pour y aller à pied
• Joaquin (7/5): - Hacía mucho viento y la ventana del baño no cerraba bien y hacía muchísimo ruido
• Liv Jensine (9/5): -
• Caroline (8/5): -
• MI-A (9/5): -
• hugues (9/5): - Logement au calme .Personnel attentionné. Piscine chauffée. Peu de porte-serviettes dans la salle de bain.Pas de porte valise dans la chambre.
• sua thi (8/5): -
• ingrid (9/5): Bra tilbud ! - Hyggelig personal mange muligheter til trening God mat Ikke noe
• steve (10/5): Perfect Retreat - Everything perfect retreat Nothing
• Pia Larissa (9/5): Outstanding food and staff, great hotel-gym, would highly recommend! - All staff were outstanding, they were all genuinely friendly and always happy to help! The food was AMAZING. We are not easy to please when it comes to food as we're very health-conscious, but the buffets (we had breakfasts and dinners included) were always REALLY good. There were also plenty of options for vegetarians (I eat fish, but no meat). The gym had enough equipment and good opening hours to exercise. The pool was also great, heated and big enough to swim laps. We were there over New Year's and they really put a massive effort in to make it special, it was really, really good. The stay exceeded our expectations and should we ever return to Lanzarote, we would absolutely stay here again!!!!!! We didn't realize that dinners did not include drinks (not even water) however tea was for free so we just had tea instead, wasn't a big problem. There was no hair-dryer, but also not that much of a problem as it was warm enough to let my hair air-dry.
• steve (10/5): Exceptional Place for relaxation - To be honest the whole complex is an amazing place, the design, comfort and the thought of relaxation has been fully taken into account. The heated pool , grounds, gardens are spotlessly clean and constantly updating parts. The staff on reception Andrea and Christine sorted out a slight issue I had and resolved in hours, excellent front of house. The food which was buffet style again could not be faulted and the Xmas day and new year's eve spread was a seafood paradise, the chef deserves credit and his staff, waiters and waitress again excellent. My room was serviced every two days, my maid was friendly and exceptionally thorough in her duty. In the wellbeing centre I had a detox full massage by Sandra who made my body knit and stress free, very experienced and friendly. The whole experience was a pleasure to be in such great company and made my holiday well worth going to Cassa Heddy I will be returning that's for sure and enjoying this hotel again If I was to be critical may be larger heat lamps over the hot food. And slightly larger bath towels, but for me very minor points against the whole experience
• Mario Oosting (9/5): - Ontzettend vriendelijke personeel, bijzonder goede service en doen er alles om je tevreden te stellen. Het ontbijt en dinerbuffet+live cooking, heerlijke verse verfijnde keuken. Het uitzicht vanaf ons zonnige terras richting zee. Oudejaarsavond +superbuffet - muziek- cava zeer geslaagd! Niets veel tegen, zeer tevreden!
• Fitzgerald (10/5): Perfect for a peaceful holiday - The staff were amazing, the premises is beautifully landscaped, scenic and spotless. The room was very comfortable and the food was absolutely delicious. The wellness centre is just the bonus needed to bring this great resort to a 10 out of 10 for me. The proof is in the pudding with so many clients returning for the great facilities and services year after year. It is a peaceful, restful, and warm welcoming resort where the staff go above and beyond to make you feel like you matter. Nothing
• simon (5/5): - Grounds were very good Rooms were sparce, wet room bathroom a disaster.
• Balsam (8/5): An accessible place with a brilliant focus on wellbeing and therapy - I liked the simplicity of the place; that the room had an outdoor seating space where you could hang your wet swimming clothes to dry; the Wellbeing centre and staff there were great The room was pretty dark even during the day; few lights which makes it difficult to read at night when in bed. We had an accessible room. The separate shower chair in the bathroom maybe for a disabled guest who doesn’t mind being helped while showering but for an independent wheelchair user a fixed seat in the shower like in wet rooms will be a lot more appropriate and more dignified. Also there is only one mirror in the bathroom which for a wheelchair user is impossible to use as hard to bend over the sink to put contact lenses. It would be useful to have a mirror in the room. There is no hairdryer in the room.
• Gasser (10/5): - Es war abseits vom ganzen Tumult, dass man ruhig schlafen konnte. Das Personal war sehr freundlich und zuvorkommend. Ist für entspannende Ferien perfekt geeignet😄 Wüsste nicht was😅
• Juan Luis (9/5): -
• Helen (10/5): Great place to relax and get away. Staff lovely and food excellenf - Staff warm, friendly and welcoming. Pool area quiet and relaxing. Gym programe available and instructor very good. Ealk in to old or new town possible. Aware renovations going on but not advised what these were. Meant no access to hydropool or shower facilities in gym area. Was advised work should have completed prior to my stay staff very apologetic but due to no access to showers in gym area ended up needing to pay for late check out due to late flight
• Raúl (9/5): -
• Shannan (10/5): Lovely place, fantastic food, pool and staff - The pool is lovely and warm. Plenty of sunbeds Great staff all round Lovely food, we were B&B and I can’t fault it Great disabled access facilities as my friend was in a wheelchair and could get around fine. Comfy beds and clean apartment My only slight feedback is the location is set away from the main part and it’s too steep to navigate with a wheelchair by foot for us. However we used taxis and this was between €3-€5 each way so we got around fine.
• sara (8/5): Good choice - Great location& service, good & fresh food. Very calm hotel, perfect if you are looking for a rest and break.
• Christophe (9/5): - Tout De quitter Lanzarote
• Marvis (10/5): Great stay - Great stay. Yummy healthy food. Quiet and tranquil. Lovely location.
• Federica (10/5): -
• Home (8/5): Very good - Excellent selection and lovely settings inside and outside. The older building has great character Dining staff were tourist weary, which we experienced pretty much everywhere in Puerta del Carmen, however the receptionists were excellent
• Shannonmcd1 (10/5): Exceptional -
• Annika (10/5): Solo traveler - The rooms were nice and clean, they would also clean and change everything every 2 days. The staff was very friendly and attentive. Every morning, you get fresh food and a range of selections, they would frie you eggs freshly if you request it, and also omelette. They have a gym with loads of equipment and also give classes, they have trained physiotherapyst there who can give a range of massages and also help with any disability and pain that comes with it. They kept a cake I ordered for myself in their fridges and served it to me whenever I requested it. The staff always took their time to ask you how your day was and remember if you planned something nice. As someone who likes food, I was very pleased with the menu at their restaurant in the evening, and the food tasted great. I did not once have a bad meal or something I didn't like. Sometimes they have live music, which gives a special touch to a meal. The receptionists were very helpful and lovely. One even gave me a hug for my birthday, as I said they are very attentive and nice. For a price, you can even get your clothes washed. There was nothing I didn't like, which I was very surprised with as I thought for sure I would find something as I could be quit fussy.
• Alan (10/5): Exceptional -
• Vivian (10/5): Exceptional - Nice staff all round we. Will probably return again as they appreciate our disabilities .
• Sam (10/5): Exceptional -
• Wesley (10/5): - It was a great place to stay, staff were lovely.
• Olesia (7/5): Good - Very good breakfast with fresh fruits (papaya, pineapple, kiwi etc), 5-7 types of bread, full pack for English breakfast and even mimosa😃🥂 Swimming pool with really warm water. Very nice location: quite and around 30 min of relaxing walk to the Playa Blanka. I don’t know if it was Problem in my room and not sure if they can do anything with it, but the sound protection between rooms was very bad. I felt like we are sitting at the same room. Highly recommended to bring the earplugs)
• Manly (8/5): Very good -
• Samantha (7/5): Good value for money and kind and helpful staff - This is was our second time to the property and as before we loved the outdoor heated pool The beds were really uncomfortable, though the staff did all they could, replacing mattresses and adding a topper. A shame they had a singer on outside some evenings where no one was listening to them, they should have put them in the dining room so people could have enjoyed the entertainment whilst eating dinner.
• Carlos (10/5): Nice stay - The staff goes way and beyond to help guests. They clean the room every other day
• Olivia (9/5): Tranquil place - would definitely stay again. - Very relaxed and peaceful. Food was also lovely. The only mirror was in the wetroom so hard to work with once you had taken a shower.
• Lekshmi (10/5): Excellent and Fabulous 😍 - Everything is fabulous and most peaceful! If you want a escape from busy life i would strongly recommend this place everything same as shown in the pictures, to be honest more excellent than expected. Staffs were so friendly and helpful. Nothing! But i wish the pool bar with smoothie services were available for more time atleast for 7 in the evening
• Richard (8/5): Very good - Good accommodation and environment Distance from centre without signs. No illumination or sign near gate.
• Angela (8/5): Very good - lovely pool, good range of activities, lovely staff. away from roads, so very peaceful and quiet. some bathroom fixtures need repairs.
• Nikola (10/5): Perfect quiet location - In a lovely quiet location, rooms simple and comfortable, the pool was lovely and never too busy and the breakfast fantastic and fresh.
• Chloe (7/5): Good -
• Kevin (9/5): It was great - Fantastic The shower flooded into the bathroom a bit put apart from that was lovely
• Robert (8/5): Very good -
• Marzie (9/5): Superb - Met a few solo travellers and got to know a few off them. Overall everyone was friendly Nothing I really didn't like Been coming to lanzarote for years now
• stefano (8/5): - Struttura carina molto tranquilla
• Matej (9/5): Pleasant stay at Lanzarote - The hotel is in a very quiet place, yet you can walk to the city and the ocean within 15-20 minutes. We had a sense of privacy throughout the resort. The room was nice, very clean, spacious, furnished in a simple style without frills. The breakfast was fantastic, with a large selection of food considering all the intolerances that people have these days. We were in the hotel for 5 days and every day we could have something different. The pool bar is open throughout the day where you can have a snack, lunch or alcoholic or non-alcoholic drinks. The pool bar is connected to a restaurant where you can have a great 4-course dinner at a very good price. The staff is very very nice and helpful. We had a pleasant welcome at the reception. The hotel is not new, but it can be seen that it is regularly maintained. More than once, we saw that maintenance painted or repaired something. In the hotel area is a pool, minigolf, wellness/healt center, gym. For me and my wife, a great hotel, at a reasonable price, away from the noise of the center. I recommend.
• Jose Antonio (10/5): Un sitio muy recomendable - Todo bien, las instalaciones, aunque no las utilice mucho, pero la piscina está adaptada para entrar por una rampa con barandilla, el minigolf.... La persona de la recepción de por la mañana (siento no saber su nombre), muy dispuesta y me ayudó en todo lo que la pregunté.
• Colm (9/5): Excellent for a quieter, healthier break - Extremely well presented resort with very friendly and helpful staff. Excellent facilities with a nice swimming pool, well equipped gym and treatment rooms. Very good breakfast with a good choice of breakfast foods. Fitness classes daily in the pool and gym with Michael who was excellent at his job. Suitable for all ages from younger 'fitness' conscious adults to older people with mobility issues. Ideal place for a quieter break for those that don't want to be partying 24/7!! Mattresses on the beds weren't the most comfortable although when mentioned to staff, they quickly resolved the issue with an extra mattress.
• Julian (7/5): Good -
• Sue (7/5): It was fair to good, a few little problems - The pool Had to ask for things like an extra pillow, hairdryer, shower chair
• Alison (9/5): Really enjoyed our stay. The staff were so helpful and even allowed friends to join us for a day. - Room was comfortable and quiet. It was in a nice position looking over the pool. No hairdryer in the room. Had to be collected from reception which I constantly forgot to do before my shower!!! The resort is quite far from the front.Nice walk down but had to get a taxi back as uphill all the way.
• Teresa (4/5): Disappointing - The breakfasts were excellent a good choice of food and drinks. The evening meals were generally disappointing. The main reason for this was none of the cooked meats or fish were hot at best lukewarm. When served on cold plates the result was less than appetising .
• Philip (9/5): Superb -
• Paula (10/5): Beautiful relaxing resort - Very relaxing resort. Heated pool was fab. Chalets are beautiful and clean. Fantastic breakfast & buffet dinner. Pool bar also had a great menu. The yoga class was excellent. Very friendly and helpful staff. Nothing!
• Connolly (7/5): Good -
• Sophia (9/5): Superb -
• Carly (7/5): It was good but improvements could be - Breakfast was good, lots of variety. Swimming pool was really nice, very warm On site mini market was expensive - we were charged 15 euros for 6 bottles of water. The main bartender said cocktails were off the menu as they didn’t have any ingredients- he said this every night. Our room didn’t really look like the room advertised on Booking.com
• Vystartaite (8/5): Very good -
• Stephen (5/5): Passable - Heated pool Treated badly by restaurant staff
• Alexander (6/5): Pleasant - Friendly staff Poor rooms...balcony on tarmacadam
• Olivier (9/5): Excellent place for a relaxing break! Very well located - Upgrade to very nice room, thank you!! Reception staff: service, advise, smile and friendly pool is excellent massage from Frieda, even if the room was really great, as from 6 am noise due to (opening of the doors or moving of table and chairs?) and as from 8hour due to preparation of the breakfast (room is located just above reception bathroom is becoming a little bit old-fashioned but still ok some longchairs at the pool are broken
• Grace (8/5): Very good - Pool activities breakfast lots of choice rooms comfortable and clean heated pool was a bonus Location on top of a few steep hills shower was cold was told due to demand on the system people taking showers at the same time staff we very nice
• Susan (8/5): Accom and terraces need improvement. Staff we lovely. - We were given a disabled access room which had a large accessible bathroom. We did not ask for this type of accomodation The bathroom drains face off a foul smell which was very unpleasant. The outside terrace area was quite poor looking, could be upgraded.
• Ben (6/5): Pleasant - Room was quiet and clean Smelly drains in bathroom ,outside sitting area is inadequate no mirrors in bedroom . Breakfast rubbish
• Kotlar (1/5): Dirty and not well maintained - The location and outside decoration was nice. The room was a disaster, the part over the bed was broken and after 4 days, after we notified them, it was fixed (what bothers me, if they cleaned the room every two days, how they did not see it, or they have seen it and just did not care), the strong smell of mold was constatly present and after 4 days we finaly found out why, one wall hiden by a curtain was very moldy and the paint has fell of, after we advised them they tried to fix it by scratching the mold of the wall and then left everything on the floor that fell from the wall, they did not even clean after themself (other room was not available because the hotel was fully booked). And also the first day we arrived the drain in the shower was blocked and the whole bathroom was floded and door lock on the bathroom did not work (they fixed both after we reported it). Conclusion is that it is overpriced and not well maintained, definitely not worth the money paid and we will not be returning to this unit....
• Ben (7/5): Good -
• Julian (9/5): Superb -
• Daisy (9/5): Superb -
• Sean (10/5): Perfect relaxing break - Quiet, relaxed, lovely breakfast, lovely pool, great gym, perfect location, a short walk to the harbour area
• Claire (8/5): Very good -
• Kathleen (10/5): Exceptional -
• Hillary (10/5): Enjoyed everything about casa heddy - Staff were amazing the pool activities with micheal yoga with Paola the gym and treatments with Frieda all were fantastic
• Paul (9/5): Superb -
• Paul (9/5): Superb -
• Stefano (10/5): - Probably one of the best for price/quality here in Lanzarote. Breakfast well assorted and dinner very well served. Unfortunately I didn't tried the swimming pool or the other services because it didn't rain: that's the only way to keep me in the hotel 😂
• Vít (9/5): Calm hotel for vacation full of relaxation - I was really lucky to pick this hotel for my first stay on Lanzarote. Hotel is located on hill above Puerto del Carmen with great access by car few mins from the airport (sufficient private parking lot available for free) and as such consists of several small "houses/rooms" in large garden/park. Environment is really calm and clean, hotel provides great services and food is excellent. If I should visit Lanzarote next time, this would be my first choice again. Some stuff especially in Mocan restaurant was not able to speak fully English. Last two days of my visit (hot days above 32°C) strong smell of sewers was present in bathroom.
• Martin (4/5): Disappointing - Pool and gym facilities very good. Instructor Michael very helpful. Accomodation very basic. Disappointed with the rooms.Air condition and fridge beside the bed very noisy. Advertising of the rooms misleading.
• Albert (9/5): Superb -
• Declan (9/5): Superb -
• Brigid (10/5): Exceptional -
• Anonymous (8/5): Great hotel would come back for a short stay - Nice and quite , breakfast was amazing . Dinner at night was nice and healthy but limited. Very high standard. Bar / Waiters really nice One chef was really grumpy at breakfast-he was then serving lunch in the afternoon at the pool it was an open kitchen he lost when he had to work later . Smashing fridge doors and chucking things about . His boss had to come down to speak to him Air con didn’t work in the room .
• Daisy (8/5): Very good - The pool side cafe was calm, friendly and served very good food Quietness- no rush for sun beds or not too busy by the pool at any time
• Jennifer (10/5): - I visited Casas Heddy as a solo traveller in August 2023. It was a super experience. The staff were so welcoming and friendly, and very helpful. The other guests were also lovely too and I felt very safe and comfortable while there. The facilities were great, super food and a lovely swimming pool and handy gym and classes. I would definitely recommend Casas Heddy to anyone.
• Rodriguez (7/5): Quietness, beautiful place appart from noise and crowded areas and near airport, port, beaches. I’d come back bc of faci - Amazing buffet breakfast. Services and quietness in a lovely place. When we arrived at a very hot basic bedroom, the air conditioning didn’t work. We had to start our holidays sleeping with a fan lent by the staff. Next day, they gave us a very nice bedroom much bigger and modern, the room we had booked from home. We were very happy and thankful but at the beginning we’re a little disappointed.
• Gustavo (9/5): Amazing - All staff are friendly and really helpful. Facilities are good Isn’t that I didn’t like, but they could have a little gaming room ( tennis table, free pool table), but this isn’t something that would make us not to go back
• Cosmorichard1975 (10/5): Exceptional -
• Micole (8/5): if you want quiet and relaxed, that’s your place - swimming pool, great breakfast, atmosphere very relaxed, welcoming staff, village style location and not very suitable for a young crowd, room very basic
• Shannonmcd1 (10/5): Exceptional -
• Francis (10/5): Excellent stay - Warm pool, excellent food, friendly staff, nothing too much trouble.
• Rebecca (10/5): Exceptional -
• Jai (9/5): Superb - The breakfast was good and staff were very helpful
• Jasmine (9/5): Very enjoyable visit, perfect location and great staff. - amazing staff, couldn’t do enough for us. location is perfect and breakfast was very substantial. it was so peaceful and just a perfect break. No music in the gym or around the pool during the day.
• Chris (10/5): Highly recommend! - The facilities here are excellent! The pool, the gym, we didn't get a massage in the end but the wellness centre seemed great! We loved it here. And we noticed that it's very accessible for people so if you had mobility issues, physical disabilities, or any injuries, it's a great place. It's also only a 10 minute walk down to the Old Town, taxis are very available and only cost about €4 back up from the main strip.
• Leigh (10/5): Fabulous, highly recommend 💜 - We had a fabulous stay here for 4 nights, the staff were welcoming & helpful. The room was clean & comfortable, the gym well equipped, the pool area lovely & clean… great cocktails in the pool bar! We enjoyed a cooked breakfast each morning… lots of hot/cold choices & omelettes made to order. Neither my friend or I have any physical mobility difficulties but we were very impressed with how accessible everything within the resort is for those who do, especially the gym & pool. It is very good value for everything that it offers. It is a a 10 minute walk down to the old town where there are lots of lovely restaurants. We enjoyed walking to Puerto Calero from the old town. Everything was great! The only thing I could suggest would be to have hairdryers in the rooms, however we were able to borrow one each day from reception.
• Zenikate (9/5): Superb - Large heated pool Great location Friendly staff Accessibility Really loud fridge in the room People leaving their towels on the sunbeds to "reserve" them for the entire day without even using them
• Marcio (3/5): Poor - fresh honey on the breakfast far away from the town center
• James (10/5): great stay, from meeting Christina who was lovely to a safe and wellxn - beautiful place, super chilled, amazing heated pool, great shower and air con in room if I had to be picky it would be asking for sauces at breakfast when they had run out
• Elena (10/5): you should stay in casa heddy - everything was perfect none
• Melissa (7/5): Good - staff were amazing and great location The AC weren’t working and the dusty floors/balcony
• Giovanna (8/5): - Pulito e accogliente. Ottima la colazione molto varia, abbondante e con prodotti freschi ogni giorno. Giardino molto curato. Camere silenziose e tranquille. Posizione strategica rispetto all'isola. E' stato tutto perfetto. Unica pecca i letti erano separati e non matrimoniale.

Photos