My City Hotel

Location: Calle Blanco 13, Puerto de la Cruz, Santa Cruz de Tenerife, 38400, Puerto de la Cruz, ES

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Terrace
• Luggage storage
• Elevator
• Free airport transportation
• Breakfast available (surcharge)
• Television in common areas
• Multilingual staff
• Smoke-free property
• Pool umbrellas
• Tours/ticket assistance
• Rooftop terrace
• Airport transportation - pickup (surcharge)
• Pool sun loungers
• Wheelchair-accessible public washroom
• Wheelchair-accessible on-site restaurant

Rooms Available

• Habitación, balcón

  2 Large Twin Beds

  258-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, a hair dryer, and towels

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Daily housekeeping

  Accessibility - Grab bar near toilet

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Daily housekeeping
  • Free WiFi
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bedsheets provided

• Junior Room

  2 Twin Beds and 2 Twin Sofa Beds

  398-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, a hair dryer, and towels

  Practical - Safe, twin sofa bed, and desk; cribs (free) available on request

  Comfort - Daily housekeeping

  Accessibility - Grab bar near toilet

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Sofa bed
  • Daily housekeeping
  • Free WiFi
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bedsheets provided

• Habitación, terraza

  2 Large Twin Beds

  377-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, a hair dryer, and towels

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Daily housekeeping

  Accessibility - Grab bar near toilet

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Daily housekeeping
  • Free WiFi
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bedsheets provided

• Habitación doble

  2 Twin Beds

  194 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, a hair dryer, and towels

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bedsheets provided
  • Shower grab bar

• Habitación triple, balcón

  2 Large Twin Beds

  258-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, a hair dryer, and towels

  Practical - Safe, desk, and phone; rollaway beds (free) and cribs (free) available on request

  Comfort - Daily housekeeping

  Accessibility - Grab bar near toilet

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Daily housekeeping
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided

Guest Reviews

• jacques (8/5): modern and clean - near small harbour and center of the city and many restaurants modern clean very nice staff but no parking !!
• Verified traveler (8/5): - Pieni kotoisa hotelli, hyvä hinta-laatusuhde. Hyvä sijainti rannan tuntumassa. Kävellen lyhyt matka eri puolille vanhaa kaupunkia. Kadun puolen parvekehuoneesta näki vuorelle ja hiukan merelle. Voisin tulla uudestaankin, ilman koronaa.
• Verified traveler (8/5): - De ligging was dik in orde, het personeel allen top vriendelijk, propere kamer maar het enige -punt was dat wij in de badkamer een waterlek van onze bovenburen hadden.
• Carole (10/5): Lovely hotel - Welcoming, friendly reception staff. Spacious, clean room. Breakfast was good, I also thought the decor in the dining room was well thought out. Lovely pool on the roof, that caught the sun. Handy for the historical town centre and sea front. Would recommend.
• Ping Aagaard (10/5): Kan godt anbefale - Helt som det skulle være. Vi var meget tilfreds.
• Verified traveler (10/5): - Nos gustó todo, buffet del desayuno, habitación, cercanía del puerto, es todo peatonal a 50m, maravilla y el personal sin palabras, fabulosos y muy amables.
• Christopher (10/5): - Great location, right in the heart of town. Staff are all very cheerful and friendly. The rooms are spotlessly clean and comfortable. Breakfast was excellent with plenty of choice. Very nice pool terrace on the roof top.
• Marko (8/5): Laatu ja sijainti kohdallaan - Oikein miellyttävä majoituskokemus lähellä Puerto de la Cruzin keskusaukiota, henkilökunta auttoi meitä monessa asiassa ja kaikki olivat ystävällisiä. Huoneessa ei ollut ilmastointia, se oli ainoa merkittävä puute ja olisi välillä tullut tarpeeseen. Kaikin puolin suositeltava hotelli joka tapauksessa!
• Sylvain (8/5): - Propre Personnel parfait Situation centrale Simplicité
• Verified traveler (8/5): - Sehr zentral gelegen, angenehmes Personal, gutes Preis-Leistungsverhältnis.
• Lars (8/5): Trivsamt och välskött - Trivsamt och välskött hotell som ligger väldigt centralt. Supertrevlig och hjälpsam personal . Frukosten är helt ok. Alla rum med balkong vetter mot gatan och där ligger en nattklubb så är man känslig för stojande människor på väg hem kl 4 på morgonen och en del trafik så ska man nog välja bort balkong .
• Lena (8/5): Trevligt hotell för kortare semester. - Ett trevligt litet familjärt hotell. Väldigt trevlig personal som gjorde allt för att hjälpa till. Lite lyhört. Lite tråkig och enformig frukost men ändå helt ok. Uppvärmd pool på taket med både olika "vattenfall" och bubbelpool. Centralt läge med närhet till restauranger och affärer.
• Verified traveler (8/5): Hyvä hotelli - Hyvä hotelli lähellä keskustaa
• Robert (10/5): A jewel in the heart of Puerto de la Cruz. - Hotel in the middle of the town. Very fine roof sun terrace with pool/jacuzzi. Good breakfast. Rooms on front had a balcony but nose from the street (talkingf) in night. Could be quieter at the back. (Room 501 had a patio at the back). The street has parking but very lucky to find place. The main free parking area by the sea is large but you might have to walk 8 - 10 minutes (we were lucky and walked shorter). A taxi will drop you off at the hotel, one way or another, if you are driving it is not simple to find the way at first. We were there in the coldest part of the year. Don't know how it would be in the hottest.
• Daniel (8/5): - Nettes, modernes Stadthotel, gut gelegen. Sehr gutes Frühstück. Bei lauten Zimmernachbarn etwas ringhörig. Trotzdem empfehlenswert.
• FRANCISCO (10/5): SOBRESALIENTE LA UBICACION - Hemos estado solo 4 dias pero todo ha sido perfecto, el hotel muy centrico y calidad precio inmejorable. Seguro que volveremos.
• Maria (8/5): Bra hotell mitt i stan! - Bra hotell med jättebra läge nära Plaza del Charco. Rent och snyggt med något små rum. All personal väldigt trevlig.
• Verified traveler (10/5): - Alles neu renoviert, bequeme Betten, äußerst freundliches und hilfsbereites Personal, sehr gutes Frühstück, schöner Wellnesspool und tolle, zentrale und dennoch ruhige Lage (zumindest war es in meinem Zimmer sehr ruhig)
• Verified traveler (8/5): - Ottima posizione.mancanza di aria condizionata e di parcheggio.
• Verified traveler (8/5): - Sehr gut gelegenes Hotel. Super Ausgangslage für Unternehmungen. Das Zimmer war sauber und das Frühstück ist vielseitig und vollkommend ausreichend. Wir hatten ein Zimmer mit Balkon zur Strasse. Gegenüber ist eine Bar. Nachts war es sehr laut und man ist immer wieder aufgewacht. Zum Glück hatte ich Ohrstöpsel mit. Deswegen einen Punkt Abzug. Aber sonst Top!
• Garnie (10/5): - The hotel was well situated for the old town square and waterfront. Plenty of places to eat and drink nearby. Hotel was very nice and the staff were excellent without being overbearing. Breakfast was really good, but possibly needed some variation at times. I made use of the sun terrace and pool on the roof area, which was generally quiet and easy to relax. Only negative was the noisy music from the nearby open air night club especially around the weekend. Airport transfers are easy using the No.343 airport bus which you can get off about 5 mins from the hotel. Overall it was an excellent stay and a big thank you to the staff.
• Mirko (10/5): - Albergo molto minimal ma decisamente preciso in ogni richiesta che il cliente fa. Stanze molto carine e pulite in modo impeccabile. Alla reception sanno parlare tutte le maggiori lingue europee (e forse anche di piú). L'unico punto a sfavore forse è il parcheggio, ma parcheggiando alle 14 e alle 20 lo si può molto facilmente (ovviamente se siete automuniti). Prezzi ottimi sia delle camere sia dei vari servizi. Presente piscina sul terrazzo molto carina.
• Jaume (10/5): - El trato con el personal es excelente, son muy amables y resuelven cualquier imprevisto, incluso durante el apagon de Tenerife, el hotel dispone de un generador. El único punto negativo, los colchones que teniamos estaban un poco hundidos.
• Verified traveler (10/5): - This is my third short stay in My City Hotel. It is situated very close to the centre of town and has a big supermarket very close by , on the same street. The rooms are very clean and the beds very comfortable. The shower is hot and has excellent water pressure. The reception staff are very friendly and will answer any questions
• Tazmtl (10/5): - A beautiful boutique hotel in the heart of the city. Fantastic location especially if you are looking for a local experience. If you are driving in, parking is tough close to the hotel so please be prepared for that. Another surprise: the very warm bedroom and bathroom. Remember no ac here, just a fan. I got a 2nd fan and it solved the issue. The staff is just amazing, always smiling and ready to help. Looking forward to our next stay!
• Verified traveler (10/5): - Le personnel est d’une amabilité et d’une disponibilité sans faille. Le petit déjeuner est très bon. Une mention spéciale à la dame de l’accueil qui fait l’effort de parler français ;) merci pour tout ! Damien ! Chambre 211
• Verified traveler (10/5): - Buenas los ruidos dentro del hotel no respetan lo usuarios las personas que van a descansar
• Verified traveler (6/5): - Mucho ruido de discotecas cercanaa No pude dormir por el calor. Muy pobre el Buffet
• Verified traveler (10/5): - Albergo bello pulito,conservizi buoni e personale cordiale.
• Verified traveler (8/5): Nice place to stay, great location - I was there back in February this year - forgot to leave a comment - and my overall stay was great. The staff was very helpful and smily (like most people in Puerto de La Cruz actually), the room was clean and that pool on the roof, a real + ! I traveled solo for a last minute trip and chose this hotel because of its proximity to the city center and most of the landmarks. I wasn't disappointed, I got to walk to almost everywhere in Puerto de La Cruz which was on my list (Playa Jardin, Lago Martianez, etc.) - except for Teide volcano of course ;) (a must see by the way!) Close to the main bus station and nicely located for taxis too - if you want to travel to the next door cities (I recommend Playa Bollullo). Only negative point: There is no isolation at all. You hear everything coming from other people's room and from the street until late. I could hear my neighbour's TV and the loud lady being on the phone as clear as if they were in my own room - despite having my own TV on! After a long day out it may be bothering if you want to rest. So bring your hearplugs! And you can still ask the members of staff at the reception to call your noisy neighbours if needed, they'll gently ask them to lower it a bit, they are very helpful. I recommend this hotel if you're there to visit and walk a lot + for the rooftop's pool which has an amazing view and is so peaceful.
• Gustavo (8/5): - Personal, ubicación, habitación amplia. Zona ruidosa por la noche, hace falta AA.
• Verified traveler (10/5): - This hotel is very close to the centre of the town. It is great value for money and we will be staying here again in September. Thanks to the reception staff for allowing us to practice our Spanish!
• Verified traveler (10/5): - Le personnel est d’une gentillesse et d’un service exceptionnel. Nous avons eu tous l’accompagnement nécessaire à une bonne semaine de vacances avec l’effort de s’exprimer dans notre langue ce qui est remarquable en comparaison avec le reste d’un pays.
• Verified traveler (10/5): - This was an amazing Hotel, great location and the staff were fantastic. This is the first time I have stayed somewhere that the staff care so much and are so helpful. They made are stay the best and I want to thank them. Room was clean, I would say the the front rooms can be noisy at night so maybe think about the back rooms if you don't like noise. Parking was ok when you got use to it, as there are lots of free places but you may find a small walk back to the hotel. There were fantastic range of shops and places to eat. You can walk to loro parque which is a must see. They guys at the hotel booked the tickets for us. If you don't want to get a car then contact the hotel they can arrange transfers at a great price. There is a fantastic vegetarian restaurant called limon which is amazing a must try. Renting a car this we did with expida I would say do it yourself and don't use gold car they just want money of you and car was bad. I would book cicar on there web page before you go. What more can I say this was a fantastic place of you want to experience the less commercial side of the island. This hotel was modern and just fantastic made us feel like family and I would stay again. It's a must we miss you guys already.
• Stig (4/5): - Werry noicy surrandings,No sleep.
• Verified traveler (10/5): - We received a very warm welcome from Bianca and got into our room a little earlier than normal checkin. The room was spotlessly clean, the beds very comfortable and the shower was excellent too. The pool area was deserted so we had the whole place to ourselves for several hours. Although it is a small pool, it was very much needed in the very hot sun and the water jets were great too. We will definitely stay here again next time we are in Puerto De la Cruz.
• marian (10/5): Hotel plein centre, avec un très bon accueil. - L'hôtel est placé en plein centre historique, avec ses avantages : restaurants, boutiques… à proximité et ses inconvénients : du bruit la nuit. Les petits bémols : nous avions pris la chambre avec terrasse, un bain de soleil aurait été apprécié. L'absence de climatisation peut être aussi un frein. Mais, l'accueil et le personnel en général est au top.Le petit déjeuner offre un bon rapport qualité/prix, nous avons passé un excellent séjour.
• Verified traveler (8/5): - Amabilidad en la recepción y magnífico espacio en la piscina.
• Verified traveler (8/5): - Super hôtel à proximité de la place charcot et 5 Minutes de la mer
• Verified traveler (10/5): - Everything superb hotel in all respects Breakfast, room, staff ,swimmingpool, views of Mount Teide Cannot fault this hotel. Thankyou very much
• Verified traveler (10/5): - I went for long weekend trip. The hotel nice and is clean and staff excellent. The roortop pool is nice and the location is excellwent for resturants, bars and beach. The hotel is excellent value for price, cleaness, staff and location. I would definetly go back when going Tenerife again.
• Verified traveler (8/5): - Price, location and breakfast are excellent. Matress was a bit dented.
• Miles (10/5): Fantastic hotel in the cultural heart of town - Had an amazing stay in the heart of Puerto del la cruz, tucked away from the resort this hotel is truly in the cultural center of the town. A clean and modern room and great shower. Fantastic views from its rooftop pool. I Would highly recommend and will definitely be staying again.
• Verified traveler (10/5): - Modern and clean place. Also great location. Staff very nice.
• Verified traveler (10/5): - Great service very nice staff great location close to restaurant and shops overall very satisfied
• Elida (8/5): The Perfect Stay - We had an amazing vacation and since we had a room facing a wall it says A LOT I still had a wonderful stay. Location is perfect in the lower Puerto de is Cruz, just off Plaza del Charco. Rooms are fresh, beds all new and comfortable. We slept well and I had no problem tucking the little one into bed at 8 pm. Bathroom is spacious and housekeeping works well. Breakfast area and reception area is bright and calm, but I don't recommend you sleep in as much will be out by then. Staff is helpful and knows good English. The pool area is small. That is actually a plus as it makes the sun panels sufficient enough to heat it to a somewhat comfortable temperature. The roof top sun- and pool area is really nice and certainly gives the hotel that little extra. I can gladly recommend this hotel and would certainly go back there myself. There are a few things to mention and possibly sort out. As the rooms on the lower floors facing the wall (book higher floors or with balcony!) gets little light it gets damp to an extent where for example towels won't dry sufficiently. This could be sorted with dehumidifiers in affected areas. Also I'd like notices put up about closing bathroom doors as the steem can set the fire alarm off (quite the wake-up call in the middle of the night!). And it would be nice if breakfast was refilled also with warm items during breakfast hours. We had a really nice and relaxing stay and I'd like to be back one day. Thank you!
• Verified traveler (10/5): - My Husband and I have just returned from a weeks break staying in this lovely small and friendly hotel. The hotel is situated in the old town. Very central and handy for all shopping, dining and lovely walks. Lovely small rooftop pool. We had room only, but did try the buffet breakfast one morning. Not a huge selection, but sufficient for the size of the hotel. What was provided was good quality produce. Selection of breads, pastries, cereals,yoghurts. Selection of teas, coffees juice etc. Cooked meats cold meats ,cheese, salad, and an omelette station where they make your choice of what ever you want. Rooms are really clean. We had requested a room with a balcony, but would advise if you want peace and quiet, go for a room at the back of the hotel, as there is a couple of night club/ bars across the road at front of hotel. The staff were fantastic very helpful and friendly. A special mention to one young lady on reception called Blanca. She helped us with local bus numbers,areas of interest to visit, and we booked a lovely excursion with her and her recommendation was spot on. We had a lovely day. She also went out of her way to find us a change of room, when we had a sleepless night because of the loud music from the bar/ night club. We didn’t even complain or ask to be shifted, she offered. We give her 🙌🙌 . She is excellent at her job. And definitely will stay at My City Hotel, when we visit next time.
• Verified traveler (4/5): - Overall a very clean hotel. Very nice staff. Unfortunately the room we booked was noise as the balcony doors were not sufficient to keep out the street noice wich went on till early hours of the morning. We payed more for the superior room wich was smaller on the top of the hotel wich was slightly quieter but still couldn't sleep due to loud partys at 2am till 5am on sat and sun. Room was cold as bathroom window was pached up with tinfoil. Breakfasts was good but only found out on the fourth day that we could order hot food as no one had told us this was available.
• Hazel (10/5): Fabulous hotel - Fabulous hotel just minutes away from the main square and the bus station. The seafront was no more than five minutes walk. Our room was a good size and very comfortable. Everything was very new and spotlessly clean. There was free wifi, TV, mini fridge and plenty of storage space. There was a walk in shower in the lovely clean bathroom. Breakfast was available but we didn't have it this time. The reception area was equipped with a coffee pod machine which was a really welcome touch. Staff were friendly and helpful and very cheerful. There was a pool on the roof and plenty of singers available. A great place to stay.
• Verified traveler (10/5): - All was very good, great location, price, cleanliness. Staff were really nice too. Booking in was efficient plus I loved the roof top small pool and lounger. Definitely recommended!

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