Hotel Kasansui

Location: 1320-72, Hakone, Hakone, Kanagawa, 250-0408, Hakone, JP

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 06:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Meeting rooms
• Full-service spa
• Free WiFi
• Luggage storage
• Wheelchair accessible
• Safe-deposit box at front desk
• Front desk (limited hours)
• Full-service spa
• Meeting rooms
• Smoke-free property
• Free train station pickup
• Parking (limited spaces)
• Free self parking
• Free train station drop-off
• Kaiseki meal
• Well-lit path to entrance
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Standard Twin Room (No Restaurant nearby, Check-in until 6 PM)

  2 Large Twin Beds

  291 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Sleep - Turndown service and bed sheets

  Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers

  Practical - Safe

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Turndown service
  • Free WiFi
  • No rollaway/extra beds
  • Bedsheets provided
  • Toilet with electronic bidet

• Compact Twin Room (No Restaurants nearby, Check-in until 6 PM)

  2 Twin Beds

  237 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Sleep - Turndown service and bed sheets

  Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers

  Practical - Safe

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Turndown service
  • Free WiFi
  • No rollaway/extra beds
  • Bedsheets provided
  • Toilet with electronic bidet

• Superior Twin Room (No Restaurants nearby, Check-in until 6 PM)

  2 Twin Beds

  355 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Sleep - Turndown service and bed sheets

  Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers

  Practical - Safe; rollaway beds (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Turndown service
  • Free WiFi
  • Bedsheets provided
  • Toilet with electronic bidet

Guest Reviews

• Sean (10/5): - Onsen was a welcome treat. Yhe staff and host were all very friendly. Large rooms, very clean.
• andy6999 (10/5): True Japanese Hospitality - Hotel Kasansui is a quaint hotel close to the Sounzan cable car station surrounded by greenery and great views of the mountains. An ideal retreat to get away from the big cities and experience traditional Japanese hospitality and the famed Onsen hot baths. They offer free pick up and drop from Gora train station The hotel is basic but exceptionally clean and the rooms are spacious except for the bathroom which is a little tight. The dinner and breakfast are served in the traditional Japanese kaiseki style. It was amazing to try the assortment of dishes, some of which we had tried for the first time ever. The staff is very kind and courteous and we loved our stay here. A different kind of experience.
• Aymeric (10/5): Séjour au calme et expérience gastronomique - Tres bon accueil et repas excellent.
• BOHANG (10/5): - 怀石料理很丰盛很好吃，温泉泡起来很舒服，而且人并不多，晚上来有机会独享温泉哈哈，我觉得体验绝对对得起酒店的价格。
• Emma (6/5): - Property was very well maintained and the owners were extremely kind. The onsens were great, and a traditional Japanese dinner and breakfast were included in the stay. The two main aspects I didn’t love about the stay were the beds and transportation to and from the hotel. Maybe I missed it or it wasn’t super clear in the description, but our twin beds were more like thin mattress pads and were super uncomfortable. I don’t think every room is like this, so verify with the pictures and descriptions. For the transportation to and from the main train station, there’s a poorly timed bus that doesn’t adhere to the bus schedule at all (granted, they delays are probably caused by tourists not knowing how Japan buses work). If you plan to stay in this area in general, expect another 1.5 hours of travel from the train station due to waiting for the bus and taking the bus.
• Nicholas (10/5): - Very clean and nice property. Multiple bus lines pick you up directly out front. Fast walk to the ropeway and that takes you to owakudani and lake ashii. We did not try onsen
• Damien (6/5): - Hôtel assez isolé, qui mérite un vrai rafraîchissement. Personnel très sympathique et accueillant, onsen agréable. Proximité avec le téléphérique intéressante pour rejoindre le lac, même si ce n’est pas donné.
• ケンイチ (8/5): - 静かでとても良かったです。
• けんいち (10/5): - スタッフの方々の対応が良かったです。 お風呂もゆっくり入ることが出来ました。
• Verified traveler (2/5): Not rekommended - Very Old fashion, very run down, not refurbished for very very long time). Pictures do not show how it looks in the reality. The only good thing was the clean sheets . The onsen was not worth a visit. (Dark and did not feel Fresh) Summary in total; not at all value for money!!! We have traveled a lot around Japan, and this Hotel was really disappointing us. Made the total experiences of Hakone not great.
• Wailok (4/5): - 1. Staff are all very nice and polite 2. The worst thing is the food. Dinner is not food, not much food and we need to drive to family mart to buy cup noddle 3. Onsen is real but no good view
• mariko (10/5): - お風呂／お食事／わき水／スタッフの皆さま、みーんな良かったです🌸
• Sari (8/5): Ystävällinen henkilökunta - Huoneissa näkyi ajan patina, mutta henkilökunnan ystävällisyys korjasi pienet ulkoiset puutteet.
• mifumi (6/5): - 私としては、周辺のことは、気にしませんでしたが、同行者が周辺にコンビニもお土産屋さんもないのかとガッカリしていました。
• Verified traveler (10/5): - We had a great stay
• リイチロウ (4/5): - 上強羅から歩いて来たが入り口がわかりづらい。食事は普通に良かったけど、お品書きが無かった。スタッフに聞いてもよくわからない。アレルゲンの表示もしていない。今どきこんな宿が有るとは思わなかった。
• Michelangelo (8/5): - La struttura è ben tenuta, l onsen è collegata direttamente con la sorgente vulcanica. La cena è stata davvero varia e buona, lo staff molto disponibile. L abbiamo raggiunta facilmente perché è vicina alla fermata della ropeway.
• BrettW744 (10/5): Lovely countryside experience - It was a delightful countryside experience. Very good food and lovely onsen. Also table tennis room. Really nice time there. Friendly staff who gave us an umbrella and drove us to the next destination. Nice hot spring rooms inside the hotel and very central.
• petros (10/5): - As others mentioned the property is a bit dated but otherwise an excellent place to stay around Hakone and is very conveniently located from the cable car and the train stop. Food and Onsen were great and the place gives an idea of Japanese traditional hospitality. You can easily ship your luggage from the hakone station and don’t have to carry them around. If you have any dietary restrictions make sure you tell them in advance because their food offerings are predetermined. I would stay again
• Hiroko (10/5): - スタッフが、とても親切で、朝夕の食事がとても良かったです。お風呂も清潔で、ゆったりと良い休暇となりました。ありがとうございました。😊
• Shiu Fun Sylvia (10/5): - 職員服務態度很好，並替我們找回以為遺失了的背包
• NORIHISA (6/5): - スタッフは非常に親切で丁寧だった。 2つある温泉設備の一方の半露天風呂が工事中で使用できなかったのが残念だった。チェックインの時に説明もなく、温泉に入って初めて分かった。事前説明が欲しかった。 施設はまあまあ年季が入ってる。 食事は良かった。
• サユリ (8/5): - お湯がとろとろでよかったです
• Linus (10/5): A cozy resting place in the middle of Hakone! - Hotel Kasansui is a lovely place just around the corner from the Hakone Ropeway and situated directly next to the local bus stop. The staff were very friendly and helpful, and my friend who did not speak Japanese could still communicate with them. As a part of our stay, dinner and breakfast was included, and it did not disappoint. The total price we paid versus what we recieved seemed like a steal, and the set courses were delicious! Another part of the stay was the baths, and the two different rooms both had a nice window to watch the green foliage, and one with a semi open roof to breathe some fresh air while soaking. The hotel feels like it has been around for a while, and some parts of the building and furniture feel a bit worn, but all in all we really felt like we got good value and a great experience!
• KOZAKAI (8/5): - 小さなホテルで、外観は昔の旅館のような感じでした。部屋は掃除が行き届いていて、食事も品数が豊富で美味しかったです。また、大涌谷の温泉が引かれていて、とてもよかったです。早雲山駅から近く便利ですが、周囲には何もありません。
• Gregory (8/5): - The staff were incredibly nice. Drove us to the station so that we wouldnt have to get a cab or walk to the cable car. Good eating experience. Youll certainly try some new things.
• ISHIWATA (8/5): - 露天風呂の一つが使えない状態でした。 少し残念でした。
• jinsan (10/5): - 점장님이 너무 친절하게 응대해 주셔서 기억에 남습니다. 다음에도 하코네를 방문하면, 다시 한번더 숙박하고 싶습니다. 감사합니다.
• Verified traveler (6/5): 静かに ゆっくりする おすすめ宿 - 混雑もなく静かで落ち着いて過ごせる温泉宿という感じ、良かったと思います。一方でお風呂の景観写真でいいと思って予約したのですが、実際は草木が伸び放題の状態で残念でした。また、湯船に流れる湯量が少いように思いました（調整されているのか不明ですが）温泉場故、湯量はほしい。 食事は夕食、朝食共に品数はそれなりでしたが、量が少なく、私にとっては物足りない感じでした。コーヒーはサービスで付いててもいいかと思います。 あとお部屋の電話が通じなかったので、日々チェックは必要ですね。
• Chi Ho Carven (8/5): - Staff is very helpful and nice. It is wonderful to have free ride to the bus terminal.
• Verified traveler (8/5): 素敵な家族旅行になりました - 事前に口コミを読んでいきました。 家族二人の旅だったので、のんびりできたらと思っていましたが、周りは静かで、お客さんが適当にバラけてて、本当にくつろげました。 係の方はどなたも親切で、お食事も美味しかった！ 確かに少し年季が入っていますが、清潔感があって泊まって良かったです。
• yanat347 (10/5): Comfortable hotel with great dinner - We stayed in this hotel for one night. It’s an older property, so the decor is dated. However, everything was clean and in working condition. The women at the front desk is very nice and helpful and drove us to the Souzan station twice. It’s very close, but the walk is uphill from the hotel. The included dinner was excellent. Japanese breakfast was interesting to try but we are not used to it. The onsen is small but it was nice to have it empty (only 10 rooms in the hotel). The rooms are very spacious and the yukata was beautiful. Overall it was a good value (we paid $300 for 4).
• jonah (8/5): - This seems cute towards groups. It’s a 10 minute walk to the nearest store and three minutes from the bus stop thru parking lot. The shuttle bus stops at 5 PM and Texas are in frequent and difficult to find so if you spend your time in the spa which is sorts of fun baths that is no problem however, if you don’t have a car not recommended
• Ruixue (8/5): - アクセスが便利:早雲山駅から徒歩６分ぐらい行ける。部屋が綺麗、濁り湯の温泉は広くないが、同時に入浴する宿泊者が多くないため、快適。夕飯と朝ご飯の食事は豊富で美味しかった!全体的に良い旅館であり、また行きたい。
• Cory (10/5): - Service is really nice! Although the facility is a bit old, they try to keep it clean.
• Fung Yi (10/5): - Staffs are wonderful and super helpful! Solved a lot of problems for us. I can say they are excellent!
• Fernando (10/5): Great hotel - Had a really fun time here, no complaints at all. The staff was friendly and super welcoming to foreigners. The food was good too.
• Hajime (8/5): - 施設は古いですが、清潔感があります。スタッフの方はとても親切で、心地よく過ごせます。
• Verified traveler (10/5): Kaiseki Breakfast and Dinner - Hotel is fantastic. Kaiseki breakfast and dinner were fantastic. Recommend to include the meals as there aren't convenient nearby restaurants that you can easily access. Super close to Yunnesen Onsen for a fun day with the family. Hotel staff were extremely helpful and nice and front desk spoke English. Hotel has onsen downstairs, a little old and small, but is great for the price.
• Verified traveler (10/5): 寛ぎました。 - こじんまりした静かな宿でウグイスの鳴き声が可愛いです。 清潔なお部屋に使いやすい設備（ユニットバス、冷蔵庫、ポットにお水、枕元にコンセント、など） スタッフの方々の笑顔に癒され、何より泉質が最高です。（これ以上はほめません。実は秘密にしたいくらい。）
• Luz María (8/5): Personal muy atento - Queda bastante cerca de la última estación del teleférico y parada de autobús. El personal fue muy amable al adaptarse a nuestros horarios y requerimientos, la habitación es bastante amplia y el onsen afuera es simplemente delicioso.
• Verified traveler (4/5): 朝風呂が出来なかった - チェックアウト前の朝露天風呂を利用しようとしたら掃除中で利用不可が唯一の残念点。 他の点に関しては満足。 従業員の方も丁寧で雰囲気も良い。 強羅駅からの送迎もスムーズでした。
• Ho Kwong (10/5): - room is big, onsen is good but a little small. food is nice. a bit difficult to find the location on GPS
• ハッシー (8/5): - 佳山水の看板が佐山水に見えて一回通り過ぎた、宿泊施設としては普通だが少し値段が高かったような気がする
• Verified traveler (6/5): 細かいことを気にしなければ“お勧め”です。 - 良かった点：スタッフさんが終始満面の笑顔対応／温泉は硫黄臭少なめながら本格的なpH2.5の酸性湯のかけ流し／広めの部屋で眺望良好 困った点：レストランのヒーター燃料切れで暖房されず、給油後も点火せず／日本人スタッフ：０人／トイレが経年劣化で水ダダ流れ状態のため浴衣の帯で応急処置（翌朝、管理会社にTEL）／夕食の鍋料理にレンゲと取り皿の配膳なし（単に忘れてたというよりそういったトレーニングはなされていない模様）
• Verified traveler (8/5): - 除了地處較為偏僻，交通不便之外，其他皆令人滿意。
• Chatree (10/5): - My wife and I really enjoyed all the breakfasts and dinners exquisitely crafted for us throughout our five nights stay at this exceptional hotel nestled in the midst of green mountain and forest with natural fresh air. The staff are very friendly and helpful. Although the bathroom was too small and the hotel location may be a bit remote, the excellent foods made our stay more than worthwhile.
• Verified traveler (10/5): とても素晴らしいホテルです！ - 強羅近辺にもかかわらず、家族大人3人で格安で泊まることができました。部屋は、思っていたよりも広く、また何よりも食事がとても美味しかったです！夕食は、バラエティに富んでいて、量も多からず、少なからずで、ちょうどよかったです。朝食は、和食と洋食が選べ、2人が和食で、1人が洋食でしたが、和食・洋食ともに、ボリュームがあるように見えましたが、おいしかったので、完食しました。パンをあたためて出してもらったのは、感激しました。お風呂もとても良かったです。立地的に、坂が多かったのですが、快く送迎していただき、誠にありがとうございました。家族3人大満足で、また機会があれば、ぜひともまた泊まりたいです！！！
• Verified traveler (6/5): - 施設全体の照明が、暗く、大人向けなのか知りませんが、場所や、ポイントで、検討したほうがよいかと、提案します。お風呂場の脱衣場のマットは、あまり、良いとはいえないですね。
• Neil (10/5): Kasansui stay - The staff is very friendly and service is excellent. This is a ryokan-styled hotel. There are two onsens. The Japanese meals are excellent. It is a very quiet actually very small hotel without the business. It is a bit remote though.
• Verified traveler (10/5): Quiet cosy hotel in Gora - This small hotel has lots of character, and friendly hard working staff who are keen to ensure your stay is comfy. It’s close to the Souznan funicular station and there are great views from the first floor lounge area over the town of Gora and to the mountains on the other side of the valley. Delicious Japanese meal served in the evening, choice of Japanese or western style breakfasts. Inside and outside onsens.
• Verified traveler (8/5): スタッフ、食事が最高 - 家族旅行で利用しました。なによりスタッフの対応が素晴らしかったです。高級ホテルに見られるような画一的で無愛想な応対ではなく、スタッフそれぞれの個性か感じられる、素晴らしいものでした。 食事も大変充実しておりました。量も質も申し分のないものでした。最後にデザートまでついており、大変気が利いています。また、エビスの生が最高に美味しかったです。 不満な点としては、全体的に清潔感に劣る点です。部屋はとても広くて気持ちがいいですが、前に泊まった方のゴミが残っていました。その他、ロビーや大浴場等、少し残念な箇所が散見されました。また脱衣所にロッカーがないのも疑問でした。 ただ、スタッフと食事が素晴らしかったので、また機会があれば利用したいと思います。
• Verified traveler (10/5): - Very friendly staff! They did everything to ensure we had a pleasant stay.
• yong (10/5): - Dinner was amazing and breakfast was good also. They made me feel VIP. I recommend this hotel to experience full course dinner.

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