Premier Inn Luton Town Centre

Location: Regent Street,Luton,Bedfordshire, Luton, GB

Star Rating: 8.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Kevin (10/5): - Very comfortable bed. Staff was friendly and helpful. Get the breakfast included option. It’s a classic English breakfast buffet with the chef right there to make your eggs just as you like. Room was big (triple). Short walk to the train station.
• KenH302 (8/5): Good Location - Central located hotel , with free parking in Multi-storey next door ,reception need to stamp your car park ticket to exit. Room clean and tidy ,with Kettle , tea/coffee etc you can pick up more from reception Was at back at Hotel so no road noise, Easy to walk into town , which has good bus links to local area and Train station to london and further afield .
• Fred267 (10/5): One night stay - Very good hotel room clean and tidy. Restaurant for evening meal was very tasty and prompt. Staff very good and hard working and pleasant and polite. Overall a very good stay. Would recommend,also close to town centre shops which was a few minutes away.
• Z2799SRjulief (10/5): Overall very good value for money! - Hotel & NCP car park next door was easy to find. Car park was included in the price. Room was nice & clean, bed comfy, had all amenities- TV, wifi, kettle, hairdryer. Bathroom was a bit worn. Overall very good value for money.
• davidevans1954 (4/5): Bit grim, disappointing. - My first stay in a Premier Inn. Disappointed. Second rate, basic hotel, crying out for better care and maintainence, and attention to detail. The bed was fine, but the room was small and with a very small window, it felt claustrophobic. Bathroom was too basic.. Not even a toilet brush or facial tissues. Water pressure was so low that flushing the toilet required several flushes, standing there for 5 minutes. Reading light broken, had to ask reception to turn on the A/C from a control in the lobby, though the A/C was good . One of the only two lifts not working continously on both days of our stay. Entrance marred by being dirty with cigarette ends and litter left uncleaned for all of the stay. Would choose another hotel if I were to visit Luton again.
• K1532GNandreir (10/5): Mr - Lovely environment, friendly staff, warm atmosphere — a place that makes you feel genuinely welcomed and relaxed. Thanks!
• karenhobba (10/5): Friendly happy staff - Booked Family in here from Germany , room clean breakfast good. But the staff were really caring and friendly. Family member is disabled and they went over the top for her
• Sedge01 (10/5): Excellent Stay with Amazing staff - What a brilliant trip / stay as always! Bronwyn & Hannah are always great from the minute you walk in the door to the moment you leave, these guys are a credit to premier inn I often stay in this chain for work commitments all over the country but actually really like coming to Luton for this one and actually drive by another hotel of the same chain to stay here as the atmosphere is always first class, warm and welcoming great fun making it a pleasure to stay if it’s for one night or more you will never fail to have have laugh and a great stay!
• I7637GOcarlw (10/5): Welcome with a smile. - Great restaurant service from Bronwyn & Hannah. Made my visit very welcoming. They were both helpful when checking in and sorting parking. Bar and restaurant service was with a smile. Nice girls.
• janisb668 (10/5): Good breakfest. - Hot breakfast on weekdays was prepared by ordering what and how much you want to eat. You can pay in the morning before eating.
• Y6165EAryanw (2/5): Worst stay ever ! - We stayed here before we went on holiday and when we arrived the room was unbleavable ive never seen such a dirty filthy room the pillows were solid hard and were also stained i hardly slept because of all this and still feel violated now that we had to sleep in this room we have contacted premier inn and have been told theres not much they can do but give us £25 pounds as a good will gesture thats a complete joke ! It was such a difficult experience trying to get help from them online and was told they wouldnt put me in touch witb head office as this person i was talking to Aliyah the Anna. Then Nick then aliyah again we went round in circles for the out come to be told to suck it up and move on ive kept all photos of the filthy room and the conversations and will be posting them here and other places across social media im extremely upset with how weve been treated we have been the most loyal customers for years and year also telling family and friends to stay there and this is how weve been treated im disgusted please anyone thats staying at premier inn check the room check pillows beds floors furniture before u sit or sleep on anything its quite clear that some of the stains was urine and seman and I sat on that chair without realising at first 🤮 I felt physically sick and had to throw away the trousers I was wareing they have now lost 2 very loyal customers for good !
• 379chrise (8/5): Tired room . Hard working staff and lovely breakfast. - The room that I was allocated on this occasion was a little tired . Paint peeling off the ceiling. Mould around the edge of the shower . The issue is not the cleaning it's the need for refurbishment. However the staff are very attentive and work hard to please. A quick thank you to staff at front of house and the lovely lady who cooks the breakfasts, top job.
• 914roxannem (8/5): Comfortable stay - Hotel was easy to find, we had a warm welcome. We checked in fine using the check-in machine. Key card wouldn't let us into our room but the staff sorted the issue quickly. Was a comfortable stay and I would book in there again.
• Ana (10/5): - La situación
• 108afsanap (10/5): It was really good 👍 - I recently stayed at Premier Inn Luton and had a wonderful experience. The room was clean, comfortable, and well-maintained. I’d especially like to thank Afrina, the Duty Manager, who was extremely helpful and kind throughout my stay. She made sure everything went smoothly and made me feel truly welcome. I really appreciate her excellent service and hospitality. Highly recommended!
• 150bogdanr (10/5): Amazing Afrina, Mandy - Loved their pizza , so good. Staff really nice. Chef mandy and afrina taken care of me ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
• 400tanasag (10/5): Great hotel - Really enjoyed staying there. Girls does amazing job.specially Afrina and Kelsey too good at their job. Definitely staying there again .
• Nickylamb (10/5): Great hotel and lovely staff! - Great hotel! It was lovely and clean with really welcoming staff who always had a smile and a kind word. If ever in Macclesfield again, we'd stay there!
• dawnsV2091FC (2/5): A total disgrace of an establishment! - We stayed at Premier Inn on Thursday 30th of October over night and I inadvertently left a full bag of toiletries on the dressing table in the bedroom. As soon as I got home the following day I rang and just kept being cut off after a certain amount of time with a message about staff are helping other customers. I managed to get through on Saturday afternoon and was shown a very wishy washy response by the staff member. Today I received a call to be told the policy if toiletries are left is to “bin them” So I have lost well over £20 of toiletries and am totally disgusted with their policy. No one has the right to throw away property that does not belong to them, it is in fact THEFT! Appalling!
• MaryKay55 (10/5): Lovely Stay - Lovely small hotel. Not too over crowded. Rooms are basic but very clean. Very friendly staff who are really helpful with the local area.
• jamesoW2720HO (10/5): Top class - Manda and Hannah delivered outstanding customer service, were extremely helpful and friendly. Would stay here again because of the great service received.
• W4473PLjasonf (10/5): Amazing customer service - Manda and Hannah were both amazing. They were very helpful, friendly and customer service was exceptional. Would stay here again because of the excellent service
• sarahevansse (10/5): A town centre location near the train station - A great hotel, very reasonably priced. Near to the shops. Our room had a curved modern corner bath which was great. Quiet 24/7. Plenty of tea/coffee and milk/sugar available near reception.
• B9245CHrichardp (8/5): As above - I'll start from the whole experience in Luton. Really bad customer service in Weather spoons and Steak out restaurant locally and really poor people. This however at the town centre Premier inn has been such different experience. Rooms are clean and tidy, the staff here are wonderful, Bronwyn and Kelsie have been attentive, friendly and nothing has been too much trouble. Look after these girls, they make the experience of staying here very pleasant and satisfying.
• Joyfulwanderers123 (10/5): Excellent staff - Great staff and we'll kept room. We've stayed here a number of times and always been well looked after and leave very happy with the experience.
• I9794QPclairem (10/5): Great night's sleep. Lovely staff - I have stayed a few times for work in area. Always a comfortable stay and good meal in pub next door. My reason for feedback is the great support from reception and I would like to call out Christopher. He is a fantastic representative of Premier Inn. His care for guests and making sure they are comfortable really stands out. I hope this feedback is seen by him. When away for work, it's simple like a smiley face, that makes it a more relaxing stay. Thank you Christopher!
• Lyons900 (10/5): Another nice stay - We have stayed here several times being handy for Congleton and very good value, and you know what you get with a Prem Inn, love it that it is so quiet here in it's surroundings, parking is plenty and free. Chris welcomed us, he is the most informative staff person I have met in any Prem Inn nationally. I understand he is moving areas and will be at another Prem Inn, we wish him all the best, he is a credit to the company. Tried the adjoining pub for the first time, had a very relaxing few drinks, free pool up to 9pm, must try out next time!
• Paradise29815711834 (10/5): Great choice of destination - Visiting family and surrounding area, chose Macclesfield as central to our trip. Great welcome from Christopher (wry sense of humour!). All staff extremely friendly and helpful. A credit to the manager. The attached pub where breakfast was provided was equally welcoming, especially Charlie who organised things. Evening meal on our first night was brilliant. Well done Macclesfield
• Caz06 (8/5): Comfortable and welcoming - Regularly stay at Premier Inn South West, and weren't disappointed. Always comfortable and peaceful with courteous and helpful staff there on reception - a thank you to Christopher and Laura. We will be pleased to return. The adjoining pub/restaurant (the Rising Sun) was surprisingly quiet, but we ate there and the food was good and well priced with friendly staff, and our grateful thanks for the surprise birthday treat.
• maglil55 (10/5): Excellent location - Stayed for 2 nights. Premier Inn is located about 10 mins south of Macclesfield. Staff are excellent. Very friendly and helpful. We had a ground floor double, with a walk in shower. The rooms are spacious and clean. Tea/coffee making equipment is provided. You can get water, biscuits etc from reception in exchange for a donation to GOSH. There is a phone in reception for taxis but Ubers are also available. Macclesfield is quite a busy place. Plenty shops, and there was a festival on while we were there. Breakfast is next door in the Rising Sun (A Greenking establishment). You can get to the Premier Inn through the Rising Sun (much quicker than walking all the way round if you are not travelling by car). Breakfast had a reasonable choice, but was a bit lacking in continental options, such as cold meats/cheeses. Gluten free is catered for. Staff are pleasant and friendly, and the do work hard. Nice to get a breakfast cooked to order rather than a buffet. It was a pleasant stay in a handy location.
• LunchtimeAtSantoros (10/5): Great Welcome - Thanks to CHRISTOPHER for being very informative when we arrived & very helpful as well as willing to help …………………………..
• IansTravels22 (10/5): Great hotel, want to come back - I was there for a family Funeral. I didn't catch the names of the staff at the reception but they were great and helpful also polite. I've stayed at a few Premier inn's in the last couple of years and the rooms are up to standard although didn't get to try a plus room (if they have them in this one) Only problem I didn't like were towels feeling slight rough not smooth (personal Preference) Would definitely come back again
• sarahhJ476QZ (8/5): Good hotel handy for Macclesfield - We had a night here before attending a family funeral. The hotel is on the road into Macclesfield next to a pub (The Rising Sun). There is another pub (The Flowerpot) further down the road on the way into town. The room was up to usual Premier Inn standard. We took the bus into Macclesfield (bus stop outside hotel and helpful receptionist gave us a timetable) to have a look around. We ate at the Rising Sun in the evening and took breakfast there but there was no 'meal deal' option.
• AmandaK350 (10/5): Helpful friendly service - Excellent service from Christopher , Who looked after our group of 7 perfectly, Especially at Breakfast time. Christopher was also very helpful with local knowledge. Rooms were extremely clean thanks to Lauren, Doris and Sharon. Thank you to all the team at Macclesfield South
• F3120PCadamr (10/5): Friendly Service - Christopher at reception very friendly and welcoming when checking in, even with a computer issue sorted everything quickly.
• Waterloo5281 (8/5): - I have stayed at this hotel many times. The hotel staff are wonderful and friendly .The pub next door can be good and can be poor it depends . The rooms in the hotel are spotless.
• J1285HBjamiec (10/5): Brilliant - Debbie and Christopher were absolutely amazing hosts as per usual so helpful in every single way I have been here on and off working away for the past 2 years and the staff are very welcoming absolutely outstanding customer service all round great atmosphere and a pleasure to stay here once again
• Y6675MKrichardl (10/5): Always a friendly welcome! - We've stayed here a number of times now and on the whole we are always satisfied. Staff are always friendly and attentive, the rooms are clean and the breakfast is well organised. What more do you need?
• LightPacker70851 (10/5): Kind and helpful staff - The hotel was friendly and comfortable. It was a little shabby in places but that was more than made up for by the welcome that we received from the duty manager, Christopher. We had a few logistical problems with our booking, but Christopher was incredibly helpful and sorted out a very tricky situation in a matter of minutes. He couldn’t have been more understanding and kind. Thank you Christopher so much.
• 672richarddh (8/5): Great receptionist and quiet place to stay - The great welcome we received from Christopher the receptionist was both friendly and informative. The room was as expected, comfortable. The meal arrangements were a let down but no fault of Premier Inns. This is because meals are served in the adjacent public house. The food was okay but the service, apart from one man, was poor.
• paultR1653JL (10/5): Exceptional staff - Lovely hotel, it’s a premier you know what’s what. The staff are absolutely lovely and welcoming. I stay in premiers across the country, this one is a new favourite and the staff make it such. Very easy to miss but an adequate car park, green-king pub next door with lovely staff as well and a great menu. Here again after the weekend and for once looking forward to it.
• michaelnF7058MQ (6/5): Family Wedding trip - Generally as expected from Premier Inn. Breakfast not up to usual standard: lack of mugs and some breakfast items. Slow service for some items Nice to be able to open window although a little noisy. Good parking. Would have been better with proper handrails on the stairs.

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