JHL Solitaire Gading Serpong
Location: Jl. Gading Serpong Boulevard Barat s No. 5 Gading , Serpong, id
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
JHL Solitaire Gading Serpong offers a range of upscale amenities including a restaurant, outdoor swimming pool, fitness centre, and a stylish bar.
Convenient Services
Guests can enjoy the convenience of a 24-hour front desk, airport transfers, room service, and complimentary high-speed WiFi throughout the property.
Prime Location
Located just 8 km from Indonesia Convention Exhibition, Swiss German University, and AEON Mall BSD City, our hotel provides easy access to key attractions in Serpong.
Experience comfort and luxury at JHL Solitaire Gading Serpong. Book your stay now for an unforgettable experience!
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Nightclub
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Sauna
- Massage services
- Shuttle service (additional charge)
- Concierge service
- Wheelchair accessible
- Kid meals
- Infinity pool
- Fruits
- Spa/wellness center services
- Fence around pool
- Steam room
- Beauty Services
- Manicure
- Pedicure
- Personal trainer
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Mobile app for room service
- ATM/banking
- Television in common areas
- Nightclub
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Playground on site
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Concerts/live shows
- Wine release events
- Reception hall
- Exercise/lap pool
- Japanese garden
- Swimming nearby
- Bulk dispenser for toiletries
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
NYE 2026 - Premier Twin Room
This twin room's standout feature is the pool with a view. Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
-
NYE 2026 - Executive Club King
The pool with a view is the standout feature of this double room. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
-
NYE 2026 - Executive Club Twin
This twin room features a pool with a view. Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
-
NYE 2026 - Executive Suite King Room
Guests will have a special experience as the double room offers a pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Sofa
- Executive lounge access
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
-
NYE 2026 - Executive Suite Twin Room
This twin room features a pool with a view. Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, executive lounge access as well as city views. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Sofa
- Executive lounge access
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
-
Premier Twin Room
The pool with a view is the standout feature of this twin room. Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Hand sanitiser
-
NYE 2026 - Premier King Room
This double room's standout feature is the pool with a view. Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
-
NYE 2026 - Junior Suite King Room
This double room's special feature is the pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Executive lounge access
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
-
NYE 2026 - Junior Suite Twin Room
This twin room features a pool with a view. Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Executive lounge access
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
-
Premier King Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker as well as city views. The unit has 1 bed. This room offers a free mini-bar.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
- Hand sanitiser
-
Junior Suite
This family room has a seating area, mini-bar and electric kettle. - Free access to Executive Lounge - Free Mini bar
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Executive lounge access
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
- Hand sanitiser
-
Executive Club King
This suite features a bathrobe, soundproofing and air conditioning. Afternoon tea is included in the rate of the unit. - Free access to Executive Lounge - Free Mini bar
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Executive lounge access
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
- Hand sanitiser
-
Executive Suite King
This suite has a tea/coffee maker, sofa and air conditioning. - Free access to Executive Lounge - Free Mini bar
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Sofa
- Executive lounge access
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
- Hand sanitiser
-
Executive Club Twin
This twin room's standout feature is the pool with a view. Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, executive lounge access as well as city views. The unit has 2 beds.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Executive lounge access
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Hand sanitiser
-
Executive Suite Twin
This twin room features a pool with a view. Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, executive lounge access as well as city views. The unit has 2 beds.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Sofa
- Executive lounge access
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Hand sanitiser
-
Junior Suite Twin
This twin room's special feature is the pool with a view. Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 2 beds.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Executive lounge access
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Hand sanitiser
Guest Reviews
- Samuel (8/5): -
- DONGSHENG (8/5): -
- chikom826 (10/5): Excellent Service and Warm Hospitality at JHL Tangerang - I had a really great experience staying at JHL Solitaire Gading Serpong. What stood out the most was the service — it was excellent from start to finish. The staff were very friendly, helpful, and always ready to assist with anything I needed. Check-in was smooth and fast, and they made me feel welcomed right away. During my stay, every request was handled quickly and professionally. The housekeeping team also did a great job keeping the room clean and comfortable every day. Even small details were taken care of, which made the experience feel more premium. Overall, the service quality here is top-notch. If you’re looking for a hotel in Tangerang with great hospitality and attention to detail, this is definitely a strong choice.
- Rumia (8/5): Good - Variety breakfast food/meals Very strong air freshener throughout the hallways.
- Samuel (8/5): -
- Tomasz (10/5): -
- ricop480 (10/5): Wonderful Stay with Heartwarming Birthday Surprise for Our Son - We had a wonderful family stay at JHL Solitaire Hotel! The modern facilities, clean and spacious room, and high-tech features made our stay very comfortable. A special highlight was the beautiful mirror art in our room with a personalized birthday message for our 6-year-old son—it was such a thoughtful touch and made him feel so special. The birthday surprise during breakfast was also unforgettable and truly appreciated by our family. The staff were incredibly friendly and attentive throughout our stay, making everything smooth and enjoyable. Highly recommended for families looking for a memorable and comfortable stay!
- adinga2018 (10/5): Best hotel in the area - Best and most luxurious hotel in the area, 3 restaurants, bar and cafe plus spa and gym and other facilities. Perfect for business stay, couple or solo. Won’t regret the experiences
- sukiminthio (10/5): The Best Hotel in Tangerang area - The most iconis and artistic hotel in Tangerang area. The attention to details are superb, the food is gorgeous, the service is outstanding
- Guest (10/5): -
- Explore52159879749 (2/5): Bad Experience - our Driver got Chased Away! - Our stay at JHL was fine—until the moment we checked out. This is our 2nd stay While waiting for our clothes we accidentally left in the room for the kind staff to bring over for us and with our Grab driver waiting at the lobby, we witnessed an extremely disturbing scene, VERY UNCOMFORTABLE AND VERY NOT WELCOMING AT ALL! A man aggressively chased our driver away, knocked on his car and shouted both at him and the hotel staff. It was chaotic, unprofessional, and honestly quite intimidating as a guest about to leave the property. Our driver was forced to cancel the ride to avoid confrontation with the guy. And we are being charged with the fee. What made this worse was that the staff appeared completely unable to handle the situation. There was no attempt to properly manage or protect the guest experience. To our shock, we later found out that the individual involved was the hotel owner himself. This completely ruined what could have been a decent stay. No guest should feel unsafe or UNWELCOME.... especially at the point of departure. For a hotel of this level, this kind of behavior is UNACCEPTABLE. Would not return.
- mawvitrig (10/5): stacation - had a wonderful experience here @JHLGadingSerpong
- Sergio (10/5): Peaceful break in Jakarta - Perfect service, the breakfast was amazing and the room with the bath was really absolutely amazing after a stressful day full of meetings
- Z6253YTadrianm (10/5): Amazing moment staycation with family. - Surrounded by restaurants, sports (padel, golf, etc). Great mall is less than 2 KM. Amazing warmest hospitality, especially from the Guest Relations Officer (Angely, Shakira, Chesqua & other staffs). The room is so nice with bathtub & coffee machine in every room. 👍
- Ryan (10/5): -
- Dan's JKT (10/5): Best Hotel in Gading Serpong - Crystal clean, big room, in the central of Gading Serpong So far so good
- G4210ENstephenj (10/5): Affordable luxury - Everything nice & value for money! Comfort city hotel for short gateaway.
- suhandas2026 (10/5): Good Service - Very clean room, good services and Great View..
- Renee Coleman (2/5): Terrible staff didn’t speak English very well bad communication and anything we asked for took forev - One of the staff at the restaurant’s and the nurse The room was terrible the shower didn’t work the kettle was broken the hair dryer broken and usless the lighting terrible the ac to cold couldn’t get it to warm , the curtains didn’t shut out the light
- Olivia (10/5): -
- 617rahela (10/5): Really have a good time at JHL Solitaire, Breakfast was very good. fast check in and out. Thankyou ms Angely will be bac - Solo staycation in Gading Serpong
- auditay2021 (10/5): Family friendly - I stayed here with my husband and son during Ramadan to celebrate my son's 4th birthday. The hotel staff was incredibly friendly and treated us with the same respect as anyone else, even though I booked at a discounted rate. All our requests were handled well. The food was delicious, and they even provided complimentary snacks in the room. The hotel design is unique, and I have no complaints. The only thing that could be improved is the bed—it squeaked every time we moved. Other than that, everything was great!
- Fearless57755714194 (10/5): Best staying experience - Best service and best complimentery
- 164malag (10/5): Exceptional Service for Families 🫶🏻 - Our staycation was absolutely magical thanks to the hotel's incredibly thoughtful team! My 5-year-old daughter was over the moon with the adorable in-room tent, the delicious complimentary cake, and the beautiful personalized message on the mirror. We are so grateful for these heartwarming touches that made our family time feel so special and personal—thank you for going above and beyond to make a little girl very happy!
- B1752WPdaniela (10/5): Luxury Hotel at Gading Serpong - One of the best hotel that i've ever stayed
- Andreas (7/5): -
- ctinalim (10/5): Best Staycation 2026! - Came here thinking it’d be a quick staycation — ended up feeling like I actually escaped Jakarta for a bit. From the moment I walked into JHL Solitaire Serpong, everything felt calm and put together. The lobby smells amazing (important), staff were warm and attentive without being overwhelming, and check-in was smooth. The room was spacious and super comfortable. The bed? Dangerous. Very easy to lose track of time and cancel plans. Everything felt well thought out, from the layout to the little details. Lounge access was a big plus — snacks, drinks, and a quiet space to just chill or get some work done. The spa was exactly what I needed: relaxing, not rushed, and genuinely helped me reset. The gym deserves a mention too — complete equipment, clean, and actually enjoyable to work out in (which doesn’t always happen in hotels). Morning gym sessions here? Yes. Dinner at Royal Eight Chinese Dining was a highlight. Elegant but not intimidating, great flavors, beautiful plating — modern Chinese dining done right. Breakfast the next morning had a lot of variety — fresh stations, plenty of options, and everything felt nicely organized without being chaotic. Pool time at sunset was peaceful, and overall the stay felt intentional, comfortable, and genuinely relaxing — not flashy, not trying too hard. Perfect for a staycation, me-time, or a short reset without leaving the city. Would definitely come back. — Christina
- Ing Ing (10/5): - Clean spacious lovely hotel service None
- Juwariyah (8/5): -
- Taylor (10/5): Truly an experience I will never forget. - The breakfast spread was absolutely delicious. So many options to choose from. The room itself was exquisite and very comfortable. The service we received was amazing and all the staff were so friendly and accommodating. I absolutely loved the spa. Definitely worth it to stay here! The only thing that I can think of was that there was a bit of a smell coming from the shower drain in the bathroom. They might want to consider cleaning the drain at some point but everything else was lovely.
- Piriya (5/5): If you are business traveler, please check with hotel about an invoice carefully. - Room and location are OK. The way of communication between travel agent and hotel is so bad. Just easy issue cannot be solved by both parties. It is just a document issue, which is not a big or difficult requirement. I did not request the tax invoice but just folio, which I have to use for expenses claim in other country not in Indonesia. So, just a folio indicate room rate and detail of stay.
- JAEMIN (10/5): - Food, Bed Price
- Go42806361745 (10/5): Great experience - Excellence experience. Location and room is great. Especially the Breakfast is Amazing with a lot of varietas. The hospitality also amazing.
- JoelJ1362 (10/5): great hotel - There is literally nothing negative i could say about my stay here. Expensive but not overpriced. Super accommodating and high quality in everything. I lied, the one negative is if you want to go to jakarta then its a time commitment
- Jurusanto (2/5): The inconvenience experienced - I stayed at this hotel and unfortunately the experience was disappointing. The main issue was the service, especially regarding my request for a late checkout. I politely asked for an extension until 12:30 PM for a legitimate reason (to perform Salah before lunch), but the request was declined without flexibility or understanding. For a hotel that claims to offer hospitality and guest comfort, this felt unreasonable and unaccommodating. A simple extra 30 minutes should not be difficult, especially when the request relates to a basic personal need. Because of this, my stay felt uncomfortable and not guest-focused. I would not recommend this hotel based on the lack of courtesy and service mindset. Hospitality is not only about the room, but how guests are treated — and in this case, it was disappointing.
- Christoph (10/5): -
- jchristiandengah (10/5): The foods are superb! The fnb team are amazing! - Stay here for two night. The service are excellent from the front til back of the house 10/10! ***** Coming back next time for sure.
- Hensen Lim (8/5): - Excellent Hotel
- Matthew Christopher (9/5): -
- ingsent2025 (10/5): Excellent services fron receptionist - The receptioniest name Angely is very friendly and helpful staff. She provides her professional services to meet my request. Very much thanks for her good explanation and patiently answer my enquiries. I will rate her services with full stars
- Tooma (10/5): Brilliant - Excrement staff and beautiful hotel. Thoroughly enjoyed my stay. Nothing.
- Esther (5/5): Con los ruidos imposible descansar - El desayuno es de los mejores que he tenido nunca, la cama era cómoda y el personal amable. Cierran restaurantes del hotel para eventos. Estás allí hospedado y no puedes disfrutar de todo lo que ofertan porque lo dejan para celebraciones privadas. Además, a penas pude dormir, estuvieron toda la noche "montando algo" en el piso superior y no pararon de dar martillazos durante la noche. Las habitaciones están muy mal insonorizadas, pese a haber estado en el piso 13 se escuchaba el ruido del tráfico (que por cierto en Yakarta nunca para) perfectamente. Entre el tráfico y los martillazos no pude descansar, y si en un hotel (que es para dormir) no puedes descansar, se merece una mala puntuación, al menos para mí. Ni usando los tapones que por cierto, por algo será que te los dejan gratuitamente en la mesita de noche, pude pegar ojo. En el check out comenté el problema que tuve, y sólo supieron decirme que lo sentían, no tuvieron ni el más mínimo detalle para compensar.
- Zheng WANG (9/5): I will rate 9.5 out of 10 - everything is nearly perfect, I like the swimming pool, the close time is more than 10pm. And there are lots of restaurants near the hotel, and no need to go outside. breakfast can be more diversities and the quality can be better. the coffee is strong and tasty. I like the bread and fresh fruit juice. If there are some beef, it would be much better.
- Rui (8/5): -
- Peter Flodkvist (8/5): Mycket bra hotell till ett rimligt pris. - Allt perfekt,med en mycket bra frukost. Massor av trafikbuller runt hotellet,speciellt högljudda motorcyklar hörs när man ska sova,hotellet behöver förbättra ljudisoleringen.
- Sightseer03530814159 (10/5): good to stay with family or solo staycation - all good, staff are kind, rooms are clean, facilities are good, noise level are good and silent, nice for stay, restaurant with so many variety of food
- Ingrid (9/5): Prachtig hotel, vriendelijk personeel. Heerlijk! - Het hotel heeft een mooi futuristisch design van buiten en binnen was het super chique afgewerkt. Prachtige versieringen en een fantastische marmeren vloer. Het heeft een hele mooie bar. Helaas was het daar erg rustig, maar misschien was niet iedereen ervan op de hoogte. Goed eten. We hadden een suite die super mooi en groot was. Ook goede service van en naar het vliegveld. Niets eigenlijk.
- Marlon (10/5): -
- Chih Chieh (8/5): - 早餐很棒，而且用餐的空間非常寬敞舒適. 浴室的水有一點小，而且排水有點不良，如果這個能改善那就更棒了 ！
- okie dita (10/5): -
- Usain Kehinde (10/5): - Everything about this hotel is perfect, the staff, the facility, there response to request. There is a particular chef in their restaurant named Kenny, the guy is very professional and friendly.
- Go68555905587 (10/5): Little Review - It's a good staycation with JHS, as far as it goes. From the room, services, foods and all — none of them has disappoint my trip. I hope that JHS could develop something better as additions to their business!
- Sightsee28871265204 (10/5): very good service - the view is beautiful in the morning, very good service, breakfast delicious, the indonesian food many selection. my kids very happy with the kids club.
- Hanneke (6/5): not again - and not at all close to the ICE convention center - The room does not represent the beautiful entrance of this hotel . The bathroom is small and confined , no space to put your toiletries. Showerhead in the ceiling was leaking , water flow form shower shifting from boiling hot to cold water and not at a constant current The breakfast during the week has a huge variety - and while that is nice nice , the freshness of it all cannot be guaranteed. Too much variety , better would be less variety but fresh products , for instance the pastries were dried out completely. Also the table cloths had stains and crumbs all over the table , as if it was not cleaned form previous guests
- Abdulaziz (10/5): -
- Travel45097573510 (10/5): JHL Solitaire selaluu di hati ... - We wanted to extend sincere thanks for the exceptional service and hospitality our participants experienced during their recent stay at your hotel. From the warm welcome at check-in to the attentive care throughout the visit, every detail contributed to a truly memorable experience. The comfort of the room, the quality of the amenities, and the courteous professionalism of your staff all exceeded my expectations, especially to Mas James. It was clear that your team is committed to creating a welcoming and refined environment for guests. Thank you once again to Mas James and all teams <3
- Nixonwalter (8/5): JHL Solitaire - Gading Serpong - Honestly, I stayed at this hotel in June 2021. The stay was amazing. Breakfast menus are varied. I enjoy my stay for 3 days 2 nights. The staff was amazing. Thanks to Tommy, Fretty and Darmawan for hosting us. Thanks a lot.
- Joseph (10/5): 5 Days Biz Trip - Excellent service by all hotel staffs, will definitely return to stay here for future business trip. Had a really comfortable stay.
- Agustinus (9/5): -
- Explorer31404746459 (10/5): All Good - I had the pleasure of dining at Royal Eight, located in the stunning JHL Solitaire Hotel, and it was truly a memorable experience.
- Remy (8/5): Nice hotel - Friendly staff Good gym and sauna Noisy
- Andi (10/5): - Clean room, cozy hotel, wonderful ambience
- JEONGRYOL (8/5): 가성비 호텔 - 깨끗한 룸 상태, 최신 시설 화장실 다양하지 못한 거의 매일 동일한 메뉴 조식, 샤워기 상태 불량
- Patrick (7/5): Uitstekend ontbijt en personeel maar misleidende foto’s - Ontbijt was heerlijk en het personeel was erg vriendelijk Op de foto’s van booking staan er pilates apparatuur waar mijn vrouw op had gehoopt. Maar dit is niet meer aanwezig en is dus erg misleidend. Daarnaast was de kids spa vies en het zwembad heel koud.
- Patrick (7/5): Zeer vriendelijk personeel maar tegenvallende faciliteiten. - De medewerkers waren allemaal erg vriendelijk en professioneel. Erg behulpzaam en zeer pro-actief Ontbijt was super en heel erg uitgebreid. Wederom was de bediening subliem De Kids Spa was heel erg vies en verouderd. Vloer had gaten en was overal versleten en beschimmeld. We hadden dit hotel juist daarom geboekt maar helaas wilden wij onze kinderen niet laten spelen in deze toestand van de kids spa.
- Safari35700238897 (10/5): Great Experience at JHL Solitaire Hotel - Great Experience during the stay at JHL Solitaire Hotel, I've got best service spa treatment from Acqua Spa & My kids very happy during journey at Acquaree. Actually, We will come & staycation at JHL again.
- Voyager41588035044 (10/5): Photoshoot at JHL Solitaire - What a good service, i was doing a photoshoot from the office and need to print out some paper, the receptionist was very helpful, the name was yosifia, thank you gonna come here again.
- M (1/5): Disappointing stay - Quality has gone down since my last stay which was disappointing for a 5-star hotel. Upon arrival, the room was not clean (hair strains in bathroom AND bed). It was late at night and I requested a different room but was informed that the hotel was fully booked. I had to wait in the lobby while the room was cleaned. A breakfast voucher was offered but it did not adequately compensate for the inconvenience.
- Wendy (10/5): - Clean quiet hotel with excellent breakfast buffet. Amazing spa bathroom with soaker tub and bath salts and bath bomb. Perfect after a long travel day!
- 508sandaras (10/5): Luxury All in One Experience at JHL Solitaire - Staying at JHL Solitaire truly felt like an all in one luxury experience. The hotel has everything you need cafés, multiple restaurants, and bars serving a wide range of food and drinks. I booked the Luxury Room, and it was absolutely stunning super elegant, spacious, and fragrant. One of my favorite parts was exploring the Deck area, with its beautiful koi pond and pool. Although I didn’t get a chance to swim, just being there was already relaxing and serene. The bathroom was especially memorable beautifully designed, clean, and luxurious. Overall, it was a wonderful stay that left me with warm memories. I would definitely come back again!
- Rozi (9/5): Superb -
- Emete (1/5): Bad -
- Siew (10/5): Staff at reception was excellent. I forgot my contact lens solution and he helped me to order online -
- Companion37794568943 (10/5): - We were incredibly impressed with the service from Kak Aggy, Marissa, Farid, and Said provided friendly and professional service, making us feel truly valued. Chef Hafiz served delicious, high quality dishes. Last but not least, Ajiz the bartender memberikan pengalaman yg tidak terlupakan dlm membuat minuman" yang luar biasa. This entire team made our stay unforgettable!
- Getaway10180977298 (10/5): Romantic Dinner At Al Gusto Italian Dining - Thank you to Dela, Fiska, and Aggy for providing excellent service. The restaurant concept is great, the live music is great, and the ambiance is great. The table decoration for the romantic dinner is very good, and the food is very delicious. Thank you for the surprise given for our 2nd wedding anniversary.
- Krister (10/5): Exceptional - Very accomodating staff
- Curiosity60821431981 (10/5): The best experience especially for my kid. - The bed is big enough. The cleaning service staff really clean and helpful. The concierge staff Jawiro, Agus, Reyzan are friendly. The hotel experience is comfy.
- sittichail2016 (10/5): Over my expectations!! - The best is the Bed.. sleep like a rock every nights. All facilities are cleaned. Cigar room is also available. I like the location as it is not so packed and jammed like in centre of Jakarta. 15 minutes to Lippo area where you can find so many restaurants there. Thank you Mr. Reyzan for guiding me to become a member. Thanks again for your kind and awareness.
- Sean (10/5): Exceptional -
- Leo (10/5): Exceptional - Great services from all staff..and from Mas Rey. Nothing..all fantastic
- Culture38231482982 (10/5): Excellent Place for Business Trip or Family Staycation - I came here for a business trip. However, after researching that this place is very kid-friendly, I decided to bring along my family. The design of the hotel itself is already a standout. All the facilities, breakfast and all attention to details meets my highest expectations. Special mention to the Staffs, namely Fitri, Dara, Angely and Pretty. Thanks for the nice service. Looking forward to stay again in JHL Solitaire Gading Serpong.
- Dreamer39538787765 (8/5): one of best experience - pelayanan oke. one of best experience staycation bareng anak2. room service sangat oke. thx jhl solitare and team 👌👌👌👌
- Anonymous007_13 (10/5): Excellent stay - Excellent service, lovely amenities, clean and quiet room. Breakfast superb. Room attendant Anta, paid attention to detail. Definitely recommend and would stay again.
- nasyarizqir (10/5): pleasure stay - stay for 1 night only and get a great room an Executive Suite room. very pleasing and comfortable. also nice executive lounge benefit I had. thankyou for all the stafss specially for Agung, Fadhil, Reyzhan, and Erfan in front office. surely will be back
- Siew (9/5): Staff was exceptional when I needed help to purchase a bottle of contact lens solution. -
- Raymond (10/5): - Had a nice stay.
- 220kiranaa (10/5): NICE STAY, RECOMMENDED HOTEL - loved staying at here! The room was cozy and comfortable, with a great bed. The swimming pool was nice and relaxing. Breakfast was amazing with lots of options. But what really made our stay special was the friendly staff - they were super welcoming and helpful, kak angely, dara, fitri I'd definitely recommend this hotel =)
- 647upb (10/5): Staycation at Jhl Hotel - a lot of kids attraction, facilities and really good for family vacation, the warmth greeting also come from reception staff whose assist me from check in until check out mba Angely, Dara, and Fitri. thank you
- Gerry (9/5): Superb -
- Jarod (8/5): Executive Room Stay - How stunning it was. The architectural beauty of the hotel. The opulence of the lobby and rooms. Was at bit hot in areas that should’ve been air conditioned. Plus the food in the hotel was mostly average.
- John (9/5): Superb -
- Johnny (10/5): Exceptional -
- Sulistya (10/5): Exceptional - Clean and fast service Nice food
- Alaa (10/5): Exceptional - Exceptional very clean and deserves 6 stars comparing with other 5 stars hotel. strongly recommended
- Rimbi (9/5): Superb -
- Sam (8/5): Very good -
- Ihsan (10/5): Thankyou for provide our wedding anniversary room decoration, good job! - A little bit noisy from outside, but they're provide earplug to minimize the voice, good preparation.
- azkar2025 (10/5): Stay - The most comfortable hotel in Gading Serpong. Friendly service from Firda, seto and alya made my family and I comfortable staying at this hotel. Then the check-out process was fast and not complicated from reception. The rooms are clean, the food is delicious, eating fried rice at the manganese restaurant is addictive. Anyway, everything is perfect.
- 416tikay (10/5): Amazing trip - I am absolutely obsessed with this hotel. I love you guys so much. You guys always give THE best service.Our room was decorated because we were celebrating our wedding anniversary. Thank you guys sooooooo much. It was my first time in Indonesia, so when arriving I was nervous Also shout out to the reception Alya and firda they took care of me!
- Dream45950604027 (10/5): Quietly Impressive - Beautiful, luxurious hotel that keeps things low-key. The entrance is modest, but once you're inside, you start to notice where the attention to detail really is. The decor is impressive — from the lobby to the elevators and the hallways — everything feels elegant. The room was genuinely great. Surprisingly spacious, and the bed was ridiculously comfortable — probably one of the best I’ve ever slept in. The bathroom was clean, well-designed, and had everything I needed without overdoing it - lovely tub. Breakfast was included with the room, and it really exceeded expectations. There’s a huge variety, and the overall quality is very, very good. Eggs were cooked just right, pasta was cooked al dente (so rare imo), and the buffet setup was solid all around. I’m more of a meat person, so I did kind of wish they had some smoked cold cuts — but honestly, that’s just me being picky. The staff were also fantastic. Big shout-out to Soleh, who went out of his way to get me a travel adapter when I couldn’t find one — really appreciated that. Oh, and if you’re staying here, do try the laundry service. It’s weird to say this, but it was kind of amazing — they returned everything folded and packaged like it was brand new. All in all, just a really smooth, comfortable stay. One of those places that gets it right without trying too hard.
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