TownePlace Suites by Marriott Syracuse Liverpool
Location: 8505 Pepperidge Way, Liverpool, New York, 13090, Liverpool, US
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Recreational Amenities: Unwind in the indoor pool or break a sweat at the fitness center.
Convenient Services: Enjoy complimentary wireless internet and make use of the business center.
Event Spaces: With 867 square feet of conference space, this hotel is perfect for gatherings.
Embark on a delightful stay at TownePlace Suites by Marriott Syracuse Liverpool, your gateway to comfort and convenience.
Important Information
- Pool access available from 7:00 AM to 10:00 PM.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Guests can access their rooms with a mobile device.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Fitness facilities
- Express check-out
- Newspapers in lobby (surcharge)
- Electric car charging station
- No single-use plastic straws
- Comprehensive recycling policy
- No single-use plastic stirrers
- Free WiFi
- 24-hour front desk
- Express check-in/check-out
- Wheelchair accessible
- Picnic area
- Elevator
- Fitness facilities
- Conference space
- Free breakfast
- Safe-deposit box at front desk
- Express check-out
- Smoke-free property
- Wedding services
- Express check-in
- Wheelchair accessible parking
- Braille or raised signage
- Snack bar/deli
- Free self parking
- Free buffet breakfast
- Newspapers in lobby (surcharge)
- Electric car charging station
- Housekeeping on request
- Banquet hall
- LED light bulbs
- Recycling
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Food and water bowls
- Change of towels (on request)
- Change of bed sheets (on request)
- Well-lit path to entrance
- Stair-free path to entrance
- Pool hoist on site
- Double-glazing on all windows
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Comprehensive recycling policy
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
Rooms Available
-
Studio, 2 Queen Beds (Hearing Accessible)
2 Queen Beds
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Playpen, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Low-height view port in door, braille signage, wheelchair accessible, lever door handles, low-height electrical outlets in bathroom, closed-captioned TV, grab bar near toilet, hardwood flooring in room, height-adjustable showerhead, low-height door lock, and thin carpet in room
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Hardwood or parquet floors
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Dining table
- Toilet paper
- Shampoo
- Wheelchair accessible
- Free Local calls
- Yard
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Weekly housekeeping provided
- In-room playpen
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Paper towels
- Braille signage
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Studio, 1 King Bed (Hearing Accessible)
1 King Bed
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, twin sofa bed, and playpen; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Low-height view port in door, braille signage, wheelchair accessible, lever door handles, low-height electrical outlets in bathroom, closed-captioned TV, grab bar near toilet, hardwood flooring in room, height-adjustable showerhead, low-height door lock, and thin carpet in room
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Hardwood or parquet floors
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Free Local calls
- Yard
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Weekly housekeeping provided
- In-room playpen
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Paper towels
- Braille signage
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom (Mobility Accessible, Roll-in Shower)
1 Queen Bed
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, twin sofa bed, and playpen; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Low-height view port in door, braille signage, wheelchair accessible, lever door handles, low-height electrical outlets in bathroom, closed-captioned TV, grab bar near toilet, hardwood flooring in room, height-adjustable showerhead, low-height door lock, and thin carpet in room
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Hardwood or parquet floors
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Free Local calls
- Yard
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- In-room playpen
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Paper towels
- Braille signage
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Studio, 1 King Bed (Mobility Accessible, Tub)
1 King Bed
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, twin sofa bed, and playpen; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Low-height view port in door, braille signage, wheelchair accessible, lever door handles, low-height electrical outlets in bathroom, closed-captioned TV, grab bar near toilet, hardwood flooring in room, height-adjustable showerhead, low-height door lock, and thin carpet in room
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Hardwood or parquet floors
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Free Local calls
- Yard
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- In-room playpen
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Paper towels
- Braille signage
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom (Hearing Accessible)
1 Queen Bed
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, twin sofa bed, and playpen; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Low-height view port in door, braille signage, wheelchair accessible, lever door handles, low-height electrical outlets in bathroom, closed-captioned TV, grab bar near toilet, hardwood flooring in room, height-adjustable showerhead, low-height door lock, and thin carpet in room
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Hardwood or parquet floors
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Free Local calls
- Yard
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Weekly housekeeping provided
- In-room playpen
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Paper towels
- Braille signage
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Studio, 1 King Bed
1 King Bed
315 sq feet
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, twin sofa bed, and playpen; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Low-height view port in door, braille signage, wheelchair accessible, lever door handles, low-height electrical outlets in bathroom, closed-captioned TV, grab bar near toilet, hardwood flooring in room, height-adjustable showerhead, low-height door lock, and thin carpet in room
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking, pet friendly
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Hardwood or parquet floors
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Free Local calls
- Yard
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- In-room playpen
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Paper towels
- Braille signage
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Studio, 2 Queen Beds
2 Queen Beds
405 sq feet
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Playpen, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Low-height view port in door, braille signage, wheelchair accessible, lever door handles, low-height electrical outlets in bathroom, closed-captioned TV, grab bar near toilet, hardwood flooring in room, height-adjustable showerhead, low-height door lock, and thin carpet in room
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking, pet friendly
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Hardwood or parquet floors
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Dining table
- Toilet paper
- Shampoo
- Wheelchair accessible
- Free Local calls
- Yard
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Weekly housekeeping provided
- In-room playpen
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Paper towels
- Braille signage
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom
1 Queen Bed
454 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, twin sofa bed, and playpen; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Low-height view port in door, braille signage, wheelchair accessible, lever door handles, low-height electrical outlets in bathroom, closed-captioned TV, grab bar near toilet, hardwood flooring in room, height-adjustable showerhead, low-height door lock, and thin carpet in room
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking, pet friendly
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Hardwood or parquet floors
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Free Local calls
- Yard
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Weekly housekeeping provided
- In-room playpen
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Paper towels
- Braille signage
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Studio, 2 Queen Beds (Mobility Accessible, Tub)
2 Queen Beds
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Playpen, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Low-height view port in door, braille signage, wheelchair accessible, lever door handles, low-height electrical outlets in bathroom, closed-captioned TV, grab bar near toilet, hardwood flooring in room, height-adjustable showerhead, low-height door lock, and thin carpet in room
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Hardwood or parquet floors
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Dining table
- Toilet paper
- Shampoo
- Wheelchair accessible
- Free Local calls
- Yard
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Weekly housekeeping provided
- In-room playpen
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Paper towels
- Braille signage
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)
1 Queen Bed
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, twin sofa bed, and playpen; cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Low-height view port in door, braille signage, wheelchair accessible, lever door handles, low-height electrical outlets in bathroom, closed-captioned TV, grab bar near toilet, hardwood flooring in room, height-adjustable showerhead, low-height door lock, and thin carpet in room
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Hardwood or parquet floors
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Free Local calls
- Yard
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- In-room playpen
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Paper towels
- Braille signage
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
Guest Reviews
- Troy (10/5): - Breakfast was excellent for hotel breakfast.
- Bob (10/5): - Highly recommend this hotel couldn’t have had a better stay and the staff was amazing ,breakfast bar is also great Thanks to all the staff and workers
- Elaine (8/5): - Chris who worked the desk in the evening was always friendly & helpful. However the morning of our check-out the cleaning staff was informed the our room was vacant and he was met at the door by my husband, I was in the shower. He apologized and showed my husband that the room was marked vacant on his paperwork. When I mentioned it to the young woman at the desk upon our departure her apology showed a lack of sincerity that the male cleaning staff nearly walked on me. This was very disappointing.
- Juan (10/5): - Cleaner room, not dusty, to have Clorox wipes to clean the room, to have all the necessary cookware and stuff for cooking(missing pan, cooking spoon, knife), to have salt and pepper, cooking olive oil. To have dishes sponge and soap(we have to ask front desk staff for this items) and dishwasher soap
- Peter (10/5): - Very nice property! The bed was great and it was very quiet.
- Tammy (10/5): - Room was large and everything was clean and in good condition. Breakfast was excellent with the most choices I have seen for a hotel. Laundry was excellent too.
- Glenn Hyam (8/5): - this is a comfy and well maintained property over all! There is a smell near the elevator on the third floor that needs to be addressed. The suites are very comfortable with everything you could need for a long term stay.
- JAMES (6/5): - Breakfast was great. Staff were excellent. Room was clean and in good working order EXCEPT dishwasher was full of prior occupant's dirty dishes when we arrived.
- Edwin (10/5): - It's quiet and close to dinning and shopping locations, I enjoyed the breakfast.
- Verified traveler (8/5): Overall decent stay. - Stayed for 5 nights and while it was a nice place I wish the staff was as friendly to match. Only had two friendly staff members. And as for service it was different from what I’m used to. Had to ask the front desk when we were getting our service as we were gone all morning both days we were supposed to get service but we never received service til after 3pm and was never told when to expect service. Better communication would be helpful. Overall a great location.
- John (10/5): - Clean, everything worked as should.
- Catherine (6/5): - The staff is wonderful. I was placed in a studio two queen size beds and then alcove with one other room. That room consisted of a family and their very young dog that they lift in a crate that barked for several hours straight until about 8:30 9 o'clock at night. Staff tried their best to get them to come back from dinner, but this family couldn't care less about anybody else staying there. Staff was able to finally get in touch with them after they arrived back to their room to let them know what the rules were, but it continued the following morning. It eventually stopped. The interior is in desperate need of an uplift. The toilet paper rod was broken, there was a hole on the inside of the bathroom door. There was sticky substance on the rug in the main area, and the furniture was quite worn. Also stains of some sort in the ice cube trays
- Carmen (4/5): - The room was dirty and the carpet dirty and smells bad.
- Inge J (10/5): - Very clean and quiet
- Sheryl (8/5): - The hotel was clean and provided a great breakfast each day. Only problem was that the tv in the room had a green/blue hue. Obviously needs to be replaced.
- Domonique (8/5): - Amenities
- H James (10/5): - We liked having a full kitchen. The front desk people were quite helpful. We used the laundry machines, free to use. We didn’t like the ridiculously heavy doors. They could be dangerous. Slammed closed quickly. The housekeeping was terrible. Stayed 5 days, bed never changed or made entire stay. She left towels, but not much more
- Gerard (10/5): - Would definitely stay there again.
- Sarah (2/5): Outdated and gross - We did not even stay in the room. We were in 309. As soon as you stepped off the elevator it smelled like wet rug. Our room door looked as if it was kicked in before and just painted over. The room was a 2 bedroom suite. The room had the same faint smell. Looked up the ceiling had caved in. Then patched it and didn’t even sand the patch. Onto the next issue you can see a bubble in the ceiling as well. The curtains have a yellow stain all over the bottom. The bathroom floor still has what looked to be gel on the floor. We decided to go to the concert and drive back in one night. Gross. Not what expected from a Marriot at all.
- Antonia (10/5): - Good Hotel!!
- Melissa (8/5): - We enjoyed the space in the room. We also appreciated the quiet. The staff aimed to please and you could tell so by the fact that every you needed was already available to you.
- glenda (8/5): - Fairly priced and conveniently located
- James (2/5): - We had a 2 night stay, and the bathroom did not work the entire stay. The staff did nothing to fix the bathroom.
- SaraJane (10/5): - New property and great location!
- Linda (10/5): - This is my second time here and I loved it the first time. It felt like home this time.
- Laura (6/5): - It was ok. Quiet in the room, comfy bed, clean enough. The hotel definitely had a vibe of accommodation of lots of different people but no management of any hotel rules that make a stay safe and comfortable - young kids unaccompanied in the gym late in the evening.. drunken young adults riding the elevators trying to find friends. The air con the room horrific.. I feel unrested and sick and the sink in the bathroom slow to drain.
- Michael (6/5): - Nice enough. Getting a little "dog eared" like they are barely keeping up with repairs. Clean enough, though. DON'T DRINK THE COFFEE, it gave me gastro-intestinal discomfort.
- Raul (10/5): Equipe afinada num Hotel muito confortável - Hotel que pensa em tudo, muito confortável, equipe excelente, em especial parabéns para o atendimento dos funcionários Casey, Michaela, Cintia, Isabella, Stefani. Café da manhã bem completo, um verdadeiro almoço. Local com tudo próximo, até Walmart.
- GENE (10/5): - We have stay ther multiple times and always have found it to be a clean and convenient place to stay.
- Richard (2/5): - When we checked in the room was dirty. There was rice on top of the refrigerator and stuff on carpet. Stains on bed sheets. I spoke with the front desk and asked when they had time to please address the issues. We stayed Monday-Sunday. The room was never cleaned. They just replaced the towels every other day and took the trash. This is the only bad review I have ever given in a hotel.
- Lisa (10/5): - Quick check in, comfy bed, clean! Very nice.
- Joseph (6/5): - Easy check in , friendly staff , very good breakfast in the morning , good location . Room was pretty clean , nice kitchenette area with full size fridge and dishwasher Few minor issues - missing lamp and not working outlet on one side of bed . Biggest issue was an elevator - only 1 was working when we checked in and none was working in the morning. Got fixed after few hours but we had to walk down and up 3 flights of stairs in the morning- normally not and issue but one person had knee surgery recently
- Laura (10/5): - LOVE the huge closet in the bathroom! Room was large and in its own corridor with anothsr room behind a closed door, which kept it super quiet! Room 401. Perfect!
- Verified traveler (6/5): - Hotel was comfortable but cleanliness wasn’t up to pair.
- Lisa (10/5): - I had a great stay
- Bharat (8/5): - Good
- Verified traveler (4/5): - Ok place. Not upto Marriott standard . Room doors were very hard to open and close . Breakfast was sad and not many choices as other similar properties.
- Shaquan (10/5): - Nice and clean hotel
- Jenny (4/5): - The hotel was dirty, granted we checked in it close to 10 PM. The door on our hotel room had a broken hinge, which made it difficult to close and open the door. I also mistakenly use Expedia to book the room, which proved to be difficult.I would not recommend this hotel. I only needed the room for one night, and it was over $200. Very disappointed.
- Allison (8/5): - Clean facilities and receptive staff. Very good breakfast options. Nearby shopping and dining options
- Allison (8/5): - Very good breakfast offering. Room was clean and staff receptive.
- Michael (10/5): - Great stay
- Roberta (10/5): - Hotel was really nice, had a coffee maker 2 electric burners, pots and pans, bowls and plates etc full size fridge. Clean.
- Simona Ileana (10/5): - Lots of space in the room. Breakfast is good great although they need to add a few more chairs in the pool area for people who are not looking to swim, but hanging just staying with their kids supervising your kids convenient parking. The staff is extremely friendly
- Verified traveler (10/5): Great place! - The room was absolutely beautiful with plenty of space for my family. My young son very much enjoyed the large mounted TV and the cozy chair as well as the pool which was also very clean. Everything was quite neat and clean. The only complaint was that the beds were too firm but only 2 out of the 4 of us had a problem with that. I cannot comment on the shower as we did not use it as it was just an overnight stay. Breakfast was lovely with quite a few options.
- Henrietta (6/5): - The fridge was not working at all. If a family is requesting a suite there should be a running fridge. I had food I couldn’t put in there and the door latch to the bathroom was broken so we had to yell to eachother to not come in. Not acceptable
- Kevin (6/5): - The room was clean the staff was kind. The issue I found was a distasteful smell throughout the hotel, a blend of awful cleaning fluid and urine. It was a very strong odor and extremely off putting. If my stay was more than a single night, I would have cancelled my stay and moved hotels
- Brenda (6/5): - Breakfast was good! Room was run down since last year. Cob webs, patched holes in closet door, fridge dented and had a problem staying plugged in. Usually there is dish soap and lotion. None was provided during our stay.
- Jill (10/5): - Quick overnight stop. Clean with friendly staff.
- Jo-Anne (6/5): - This was clean, equipped and really confortable.
- Carmine (10/5): - Would recommend to anyone who’s looking for a clean, convenient place to stay
- James (10/5): - Highly recommend this hotel nice property
- Courtney (10/5): - The check in staff were so friendly!
- joseph (10/5): - Wonderful
- Barbara (8/5): Nice room. Great breakfast - I had to switch rooms after my first night when I discovered that the door lock did not work. They were very accommodating in switching my room. The room was clean and had everything I needed. Housekeeping never came and cleaned my room. Maybe that is normal for a suite, and I certainly don't need my bed made or fresh towels every day, but it would have been nice to have a mid-week freshening with a vacuuming and trash emptied. Breakfast was excellent.
- Shawn (6/5): - The main issue what that over our 4 day stay we were told that they did not have enough supplies. We had to exchange a towel for a towel and they had limited toilet paper. These are things that a guest should not have to worry about.
- Colleen (8/5): - Room was a good size with fully functioning kitchen but the bed was a slab of concrete and the noise from lobby went to 1am. It's a good location; just dont get a room on first floor.
- John (10/5): - Rooms were clean and had all the features advertised, although I didn't realize the pool was outdoors and hence closed for the season.
- Natasha (10/5): Satisified experience - The room was great. The bed was nice but the pillows were just way roo soft and didn't offer much comfort at all. It was hard to sleep on them.
- Jason (8/5): - We had a great stay and everyone was very friendly. Everyone was also very helpful.
- Tyler (6/5): - Overall an OK experience. Rooms were not as clean as I would have expected, not a wide range of breakfast options and the bed was uncomfortable.
- Margaret (8/5): - Directions to get there were confusing
- Kristen (10/5): - Very nice accommodations, front desk was friendly and attentive even at a 10pm check-in. Highly recommend and will stay again.
- Verified traveler (10/5): - Super helpful staff, relocated me with no questions asked due to noisy guests.
- Nils (6/5): OK Hotel! Just not a 10! - Our stay at TownePlace Suites by Marriott in Liverpool, NY, was underwhelming. While the staff were nice when we could find them, it was often a challenge to locate anyone at the front desk. I had to wander around several times just to get assistance. Additionally, for a ‘newish’ hotel, I was surprised by the lack of upkeep. It wasn’t as clean as we expected, and the cleaning that was done seemed rather superficial. Overall, it didn’t meet the standards we’ve experienced at other hotels.
- Bob (8/5): - Enjoyed my stay at the TownePlace Liverpool. Excellent location near major highways with easy access to Syracuse. Lots of typical chain dining options nearby with plenty of good local restaurants too. For extended stays an excellent Wegmans grocery store is across the street with terrific pre-made meals and high quality grocery offerings. The hotel property is beginning to show some wear and tear but the amenities are all there for long term travelers. I’ll stay here again when I’m back in town.
- Tamala (8/5): - We have stayed here, annually, with our grandkids, for a quick overnight and swim time. We were disappointed to learn, at check-in that the pool was down. We understand things happen. We ended up spending an extra $65 to take them to Sky Zone. All other services were fine.
- Michiyo (6/5): - We could hear noise from next door and had a hard time to sleep.
- Charlene (10/5): - It was a nice time The Staff was friendly and the people in the hotel were nice
- Phyllis (10/5): - The location is very convenient for shopping and dining. The staff is very friendly and helpful.
- Allyson (10/5): - Clean
- Jamar (10/5): - Everything was great. My only suggestion is that you have a better way to use the shower. It currently spills water all over the floor when in use
- Troy (10/5): - Lovely
- Billijoe (10/5): - Great !
- Verified traveler (2/5): Horrible - Property is old and run down, so not super surprising that it’s not well insulated resulting in hearing the people in rooms above you and beside you. That happens , but what shouldn’t is rooms being filthy and things being broken in them and then wildly inept “management,” if you can call the GM Elizabeth that, making things worse. I struggle to understand how this individual is in any kind of management role. Get someone in that position that’s competent and not miserable. This was a simple thing to make right and only would’ve taken her to have some integrity.
- Caitlin (10/5): - We enjoyed our stay here. We have tried many hotels and this one was very nice. The room needed some upgrades but it was still in pretty good shape. The place was quiet and we had the pool to ourselves. We will definitely stay again next time we are in town.
- Maria (10/5): - Love it
- Leslie (8/5): - It was so quiet in our room. Bed was very comfortable. having a full kitchen was great to store food & drinks, having dishes in the cabinets makes it great to heat up /cook food. We will definitely stay here again
- Jacqueline (10/5): - Just an overnight but very comfortable.
- Antonia (8/5): - We liked that they have free laundry for guests. We didn’t like that they have construction improvements on top of our room and we asked the front desk to change us to another room; at the beginning they said they don’t have rooms available with an arrogant attitude she hanged out on me. I called front desk again to asked to change it because of the noises and she answered me that is “10 in the morning honey” like saying I’m not supposed to be sleeping; and keep saying that they don’t have any availability but I told her that I was paying for the room and I can sleep all day if I want to and I told her that I was checking online and they have availability that they need to change our room, after we told her again to change it because we are paying for our room they gave us a different room.
- Ashley (8/5): - Good experience. Clean and spacious room. Friendly staff.
- Carrie (4/5): - the shower handle comes right off the wall when you turn the shower on. The shower head has so much built up grime that the water only trickles out. The floor of the shower was filthy which I ended up cleaning I did call the front desk that first evening to tell them. The lady said she would let the manager know in the morning. She did ask if I wanted to switch rooms, however I was all unpacked and exhausted and figured someone would fix it soon (no one ever fixed it or even mentioned it again). The rest of the room was decent. I never used the stove because all the pots/pans/utensils were made of the cheapest tin they could find. I would not feel comfortable using them. After the first 3 days , the room could definitely use a touch up, some TP and towels, so I saw the housekeeper in the room next to mine, and asked if she could pleas service my room. She said no problem (I also gave her a five dollar bill in case I was disrupting her schedule at all). Coming back that evening I walked in and noticed the only change was 2 bath towels (no other towels) she didn’t make the bed, bring TP, or change the trash. The next morning I asked the front desk if someone could service my room. The manager told me that “we only do that after 5 nights”. I thought she was rude didn’t feel like doing her job. However I did come back to a clean room that night. I was in NY burying my father that week. All I wanted was a hot shower and a basic service. I will NEVER stay at this hotel again.
- susan (10/5): - Surprised by how clean and well taken care of property is !
- Jerrilyn (8/5): - Very nice property. Some maintenance in rooms needs improvement but otherwise good. Excellent staff
- Verified traveler (10/5): Lovely Stay - My wife and I enjoyed our stay here and would definitely be back! We would also recommend this stay to family and friends! We love that there’s a kitchen in the unit and the breakfast options are better than most hotels!
- Karl and Joan (10/5): Apple picking - Room was overall very clean only had two issues. The door was very hard to open and close because the hinge at the top of the door was loose and the door did not hang straight. When the door closed it slammed shut and you could hear it throughout the whole floor. Also the pillows need to be replaced.
- Jean-Francois (10/5): - The room was awesome. Very clean, full size fridge with cooking surface, dish washer etc. The lady at check in was a bit rude but otherwise all the staff was very kind.
- Jennifer (6/5): - Alexis at the front desk was amazing. My television didn't work in my first room so she put me in another room immediately. I was in a corner suite that had an outside door that was broke and it slammed noisely everytime it was used. For a Marriott property this was odd. Breakfast and coffee in the morning was very good. My room was clean and stocked. All in all it was a pretty good stay.
- Kara (6/5): - I’d rate this higher and willing to give another chance but our bathroom wasn’t great. The main light didn’t work (kept flickering) and the shower head seemed busted making it tough to shower. Without a full door or curtain on the shower it was also hard to keep water going out of the shower. But this place was decent for a 1 night stop on a much longer trip
- Ashley (8/5): - The hotel staff were all very friendly and accommodating with our request for an early check in. The hotel was very clean and the area is full of shopping and options for food. The room had pots, pans and dishes for those that prefer to make their own food instead of ordering out. I would stay here again. Small issue with ants in the room.
- cristian (10/5): - Great hotel
- Sandra (8/5): - Overall it was a nice place to stay.
- Anne (10/5): - The property was very clean. We enjoyed sitting out by the fire pit on the patio.
- Shannon (2/5): - First room had leaning ceilings all patched up no ac had to move room then got out into a full bed from a king. Bed was so uncomfortable we didn’t sleep much . Room was no clean awful
- Ayesha (8/5): - Good
- Kasey (10/5): - Maria was amazing super friendly very kind i would definitely recommend my friends and family
- Frank (8/5): - Clean with great crew
- Ayesha (8/5): - Uup
- Joyce (6/5): Not so nice stay in Syracuse - Coffee pot both the pot and machine was burnt and unusable. Had to ask for conditioner and toilet paper. The ledge in the shower was falling off the wall
- Heather (10/5): - Nice area, close to shopping and dining.
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