Insula House
Location: Via Nuova Bellavista 3, Ercolano, it
Star Rating: 8 Stars
Property Type: Bed and breakfasts
About this Property
Eco-Friendly Oasis in Ercolano
Sustainable Luxury: Immerse yourself in a green oasis at Insula House, a sustainable bed and breakfast offering a close-to-nature retreat near Ercolano Ruins. Enjoy the comfort of family rooms and a sun terrace, all while reducing your carbon footprint.
Modern Amenities: Each unit at Insula House is equipped with top-notch amenities, including air conditioning, free WiFi, and a private bathroom with a shower. Relax in your room furnished with a dishwasher, fridge, and bathrobes, ensuring a luxurious stay.
Convenient Location: Explore the beauty of Ercolano with ease as the bed and breakfast offers a private entrance for guests. Plus, with a minimarket on-site and sightseeing tours nearby, everything you need is at your fingertips.
Book your sustainable getaway at Insula House today and indulge in eco-friendly luxury near Ercolano Ruins!
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
Policies
Check-in: 02:00 PM - 08:00 PM
Check-out: 10:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Room service
- Terrace
- Family rooms
- Express check-in/check-out
- Tour desk
- Soundproof rooms
- Private check-in/check-out
- Shuttle service (additional charge)
- Allergy-free room
- Shared kitchen
- Outdoor furniture
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Thermometers for guests provided by property
- Mobile app for room service
- Shopping on site
- Television in common areas
- Express check-in
- Free wired internet
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Deluxe Triple Room
1 Queen Bed and 1 Twin Sofa Bed
280-sq-foot individually decorated room, furnished balcony/patio with park views
Internet - Free WiFi
Entertainment - LED television
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Playpen, free newspaper, and laptop workspace
Comfort - Air conditioning, daily housekeeping, and climate-controlled heating
Accessibility - Closed-captioned TV
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Furnished balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- In-room playpen
- Bedsheets provided
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Closed captioned TV
-
Superior Triple Room
The triple room offers air conditioning, a private entrance, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Dishwasher
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Cleaning products
- Linen
- Outdoor furniture
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Mobile hotspot device
- Key access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Superior Double Room
The double room provides air conditioning, a private entrance, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Dishwasher
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Cleaning products
- Linen
- Outdoor furniture
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Mobile hotspot device
- Key access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Double Room with Garden View
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room features a flat-screen TV, a private entrance, soundproof walls, a mini-bar as well as garden views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Dishwasher
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Guest Reviews
- Sandra (6/5): - Gute Anbindung an die öffentlichen Verkehrsmittel und Ercolano ist gut zu Fuß zu erreichen.Gute Kommunikation .Frühstück praktikabel . Kleines Zimmer wenig Stauraum .Es wurde 1x b geputzt in 5 Nachten Parkmöglichkeiten schwierig.Sehr laut an der Straße.
- Maria (8/5): - Ambienti ben arredati e pulitissimi, letto comodo, posizione centrale, proprietaria molto cortese e sollecita alla soluzione di un problema sorto in fase di check-in. Getto della doccia scarso, colazione minimalista (rispettando le norme di legge si potrebbe aggiungere qualche yogurt, un po' di frutta fresca...)
- Hester (5/5): Matig verblijf - Schone kamer en locatie was prima. Aanwijzingen host via app helder. Slecht ontbijt (niet vers, weinig keus, als beleg alleen jam, geen waterkoker, niets werd aangevuld). Ook de douche was moeilijk te tunen (te heet of te koud) en had een kleine waterstraal. Contact host alleen via de app. Foto’s mooier dan plek in werkelijkheid is.
- Alexandra (9/5): - Very clean !
- MLaure (8/5): Une bonne adresse pour la localisation près des sites touristiques - Très bon emplacement (15 min à pied d'Herculanum, 15 min en voiture de Pompéi et 15 min à pied de la gare pour Naples)
Chambre spacieuse, propre et calme une fois la fenêtre fermée. Le petit-déjeuner industriel sans produits frais. Seulement 2 tables pour 3 chambres dans la petite cuisine.
- Miriam (10/5): -
- CINDY (7/5): Bien pour une escale - L'accueil à distance de Roberta.Agréable et explicite.
La decoration La douche, pommeau obsolète et température de l'eau capricieuse et compliquée à stabiliser (soit froide, soit brûlante).literie dure. Parking sur la rue (emplacement non dédié et déjà prit)
- Wiktoria (5/5): Very clean but overall disappointing - The property was very clean and freshly decorated . The name of the property is misleading- it’s a converted to rooms flat not a “house”. Balconies are very narrow near busy street, not possible to relax on them. We were unlucky with the shower. The first night it didn’t work , had to shower in freezing water with no pressure. There was no breakfast. The property should be advertised as bed and snack rather than breakfast. What was provided was cheap prepackaged little cakes and prepackaged dried hard toast with some jam pots - . The coffee machine was very odd with no instructions on it, with overflowing dirty water on the tray. Bed was extremely uncomfortable and extremely hard , we could not sleep . There is nowhere to go in the evenings to have a nice dinner . The area is a bit off . The walk from the station with cabin bag was a nightmare and quite far , up the hill . Overall although property was nicely done it lacked basics like comfortable bed , working shower with hot water ( although it was fixed later on) and breakfast
- Evgeny (6/5): - If you need a clean place to stay for a couple of nights relatively close to Naples, the Insula House could be a good choice. I think this is my problem and I cannot say that I was mislead by the description, but based on the photos we have decided that the B&B is located on some villa, there is a balcony with a garden view etc. In reality, this is an apartment building, there was no balcony in the room (there was a nice photo of a table on a balcony etc). There were multiple smaller issues that were fine for me but annoyed my wife a lot: problems with electricity and hot water, strong smell of some chemicals in the room (probably used for cleaning), disappointing breakfast (pre-packaged items) and others.
- Vicki (9/5): -
- William (9/5): Will stay again if available! - Clean, excellent location, parking available if needed, and Roberta (the host) was excellent!
Notes: Water pressure is excellent. Toilet and Bidet. Balcony large enough for two to sit and look out over the park, but private enough that no one is looking in your window/balcony door. Breakfast is serve yourself drinks (coffee/tea/milk/juice) w/prepackaged snacks (Not fancy, but plenty good enough).
Will stay again if available! Many B&B are challenging to find.
Insula House had it's challenges, but was easier than many and Roberta was Amazingly helpful!
A lift would have been nice, but you can't have everything.
Definitely on the "Stay here again" list.
- Gino (1/5): -
- Domenico (9/5): -
- Michael William (8/5): - La pulizia del locale, le rifiniture, l'arredo di recente produzione Colazione un pochino limitata, e un problema sulla doccia (ma nulla di che)
- Tatiana (9/5): B&B molto pulito, accogliente ed economico - Pulizia , decorazioni natalizi, la vista sul parco, possibilità di usare sala colazione per preparare una merenda o/e bevanda calda, disponibilità immediata dello staff via WhatsApp. Assenza di ascensore ( non era specificato che l'appartamento si trovi al 2° piano), assenza di parcheggio, colazione self-service con pochissima scelta.
- vincenzo (8/5): - La pulizia e la colazione
- NICOLA (8/5): - Camera pulita e confortevole Non dispone di parcheggio privato
- Juan Carlos (5/5): Not for me - The site in Ercolano is a great visit. The apartment is just basic, but well cleaned.
If price is low, then it is OK. No parking. Difficult access to the property with no presence of the host/owner to welcome you.
You need to get the keys from complicated place. Basic room.
- Ute (6/5): Nettes Quartier, aber das Frühstück hat nicht gepasst. - Bei der Dusche war der Wasserdruck sehr gering.
Ich hatte als Geniusbonus (Level2) 3x gratis Frühstück dazubekommen. Es gab zwar Kaffee und Tee, aber sonst nur total zerbrochenen Zwieback und Fertigcroissant in Cellophan. Im Kühlschrank waren geöffnete Saftflaschen, wo wir nicht wussten, wielange sie offen waren. Außerdem stand „Frühstück wird zwischen 8:00 und 10:00 serviert“. Das war aber nicht der Fall. Ein Frühstück stellen wir uns anders vor. Das Fühstück - siehe oben
- Riccarda (10/5): - bellissima come nelle foto, ci ritornerò.😍
- Cathy (5/5): Bof pas terrible ! - L'emplacement, la facilité pour se garer dans la rue ! La literie trop dure, l'absence de personnel tout s'est passé par whatsapp, le flexible de la douche à changer, le petit déjeuner pas bon du tout, que des produits industriels et on se débrouille, nous avons acheté du pain frais pour essayer de faire un semblant de petit déjeuner ! Mauvais rapport qualité prix
- Petra (7/5): Spacious, clean, top location, but bed and breakfast could be better - Location, clean, spacious, cosy, good communication with owner Uncomfortable bed, very hard mattress
Breakfast was very basic
- Giovanni (9/5): - Zona tranquilla camera con tutti i confort Colazione minimale
- Margot (7/5): A stylish, comfortable stay in a convenient location, but let down by limited breakfast, weak water - The room was stylish and comfortable, with a great bed and excellent air conditioning (much needed in the heat). The bathroom was attractive and functional, and the location was convenient — quiet, safe, and up the hill from Herculaneum with good restaurants nearby in Portici. Check-in instructions were unclear and stressful at first. Breakfast was disappointing, with only pre-packaged items and poor fruit options, and one morning the breakfast room wasn’t opened until 10am. Unlike other reviews, we had little personal interaction with the owner, and the shower had very low water pressure. The room was also tight on space for luggage.
- Abrahán (9/5): -
- Jagoda (8/5): - Ammobiliato bene, carino, grande bagno La cameriera non e passata per fare i cambi
- NOELIA (9/5): Visitando Nápoles - Todo muy limpio, desayuno, cambio de toallas y limpieza Por poner algo , poca presión de agua (para aclararse el pelo largo😅)
- Sara (6/5): - Si no andas en automóvil, es difícil acceder con maletas desde la estación de tren. Essubida y las veredas son estrechas y pedregosas.
- Calogero (9/5): -
- Erica (8/5): - Tutto come da descrizione, la camera era molto carina e ben arredata.
- Lacey (5/5): - poor breakfast very small and cramped although clean and stylishly decorated . a very odd set up as it is an apartment in a block of flats that has been turned into a 3 bedroom b and b
- Sergii (10/5): Exceptional -
- Kayla (4/5): Disappointing -
- Joanna (10/5): recommend, the bed is cozy and the staff is polite - staff was so nice they even came earlier than expected and im grateful, the hotel was awesome and clean. location is beautiful and there is a lot of bars and food near (also a beach to sit and watch the sunset). i recommend 👍😊😍
- Lars (10/5): Great - Roberta being very service minded and just about one step ahead:)
- James (9/5): Definitely would consider staying there again! - Roberta was extremely accommodating and easy to work with. hope to stay in touch for potential future stays. The security was exceptional, with four keys required to enter the room.
- Disvid (7/5): not much around. - clean nice rooms location was not the greatest
- Verified traveler (10/5): Parfait pour visiter les curiosités archéologiques - Nous avons passé un excellent séjour dans votre B&B, situé proche des sites archéologiques et du Vésuve.
Abbiamo trascorso un ottimo soggiorno nel vostro B&B, situato vicino ai siti archeologici e al Vesuvio
- Tati_oli (6/5): Nice decor, but in general could be better. - The room is well decorated, very cosy, bedsheets were clean, room is confortable and the bathroom is spacious. The floor of the room was not very clean, the breakfast was not good, so a few days we decided to have breakfast outside, we stayed in some other B&B as this was the worst breakfast we got, so if you don´t care about having breakfast, than it´s Ok to stay here. Also the air conditioner is more a fan, because it only refresh the room, also was a little bit smelly. It says that there is a parking, but the parking is in the street in front of the property (maybe it´s an Italian rule in general), because even with forbidden plate of parking, people park there and the owner said that is safe. We didn´t had any fine or issues during our stay, but we were expecting a different parking, because we had a car and a scooter. It´s also complete without contact with no one in person.
- John (8/5): - Helpful and agreeable staff. Convent location.
- Σταυρούλα (2/5): Very poor - It was clean The photos of the outside space are not real ,also the parking was outside at the street very dangerous ,we never met anyone and we made check in alone by sending us an email with instructions .
- Adrian (8/5): Very good -
- Anonymous (8/5): Great value for money! The host promptly helped us after an issue with the shower. It was quickly solved! -
- Katherine (4/5): Not up to expectations. The lack of gluten free and kettle facilities was the deal breaker. - The room was nicely decorated and mostly clean. USB port in the wall was very useful. Air conditioning worked great. The building looked nothing like the advert picture and was partly under renovation so we were initially worried we had the wrong place. The keys were difficult to use - the other couple had issues too. I requested gluten free which Insula House claimed to be able to supply, there were no gluten free options at breakfast. The advert said external units had coffee and tea facilities but that was only in the breakfast room and not available the rest of the day. The shower wasn't very clean. Spare pillows provided but no cases for them. TV was unconnected, unusable unless you happened to come on holiday with a HDMI cable.
- Pamela (3/5): Dreadful - It was mainly clean Location, very small, not equipped with essentials and not looked after
Stairs very neglected, host did not answer messages and was not accommodating. Pictures advertised do not exist, very misleading
- Cíntia (8/5): - O apto é exatamente como descrito, limpo, decoração moderna, bem arejado e localização tranquila!
Roberta foi super atenciosa e nos ajudou sempre que precisamos!
Recomendo aos que desejam um ambiente familiar!
Café da manhã simples, porém bem cuidado e com detalhes e cuidado!
- ADEEL (2/5): - This property is a fraud. Please do not book it. Expedia is non responsive on complaint. These guys taking advantage of these non customer centric apps. I ga e 60 Euros to taxi to reach there, and there was no peoperty with such name and the owner stopped responding once i paid. Had to block credit card and pay extra 40 Euros to go back and book another hotel. Expedia app, not recommended at all. No response from them. Its a fraud property
- Glenn (10/5): Clean and fresh room - Very clean room with good AC and thick windows so you cannot hear the traffic outside.
Fresh breakfast (sweet) was ready every morning.
A ~20 min walk (mostyl uphill) from the train station in Portici, so if you have luggage, you might want to take the bus or book a taxi.
The hostess recommended a restaurant which was 5 minutes walk away: La Tradizione Ristorante e Pizzeria dal 1997 - They had authentic napolitan pizza which was very tasty.
Nothing to complain about, can definately recommend!
- adam (2/5): - They cancelled our reservation hours before we were set to arrive.
- Mundell (7/5): Good -
- Jaana Kristiina (8/5): - Beautiful room. Good condition. Clean.
- Maria (8/5): Very good - The Decoration. The Second Floor is actually a fourth Floor!
- Pierre Alexandre (8/5): - Déjeuner très correct .
- Anonymous (9/5): Superb - The Hoist Roberta was very nice and very helpful. Property was very clean with walking distance to city center and train station. Morning coffee and breakfast well organized in very clean dining room. Definitely recommend this place!
- Natalia (10/5): Exceptional - Very cute hotel, rooms are decorated with love. Hotel manager is a really lovely person. She was always ready to help, adviced us regarding interesting places to visit, organised shuttle to the airport. The location is perfect to visit Vesuv, Pompei, Herculaneum. Not far away from Neapel. Relaxing atmosphere at surrounding area. It was a big pleasure to stay at Insula! The only difficulty we had was a shower. It was necessary to get used to regulate the water temperature. Nevertheless it hasn't spoiled our impression of the hotel and our holidays.
- Alja (9/5): Unforgettable experience. - Very kind and helpful host, her english is excellent, she always responded in very short time and helped us with everything we needed. Thank you, Mrs Roberta for having us. Maybe only the dining room cold be bigger, apart of that - everything was great.
- Olgakru (10/5): Exceptional - Accommodation was perfect, thx! Nothing
- Stephanie (9/5): Superb -
- Nicol (10/5): Exceptional - Great breakfast and the sweetest owner. Nothing
- Tilo (10/5): - Super sauber und ordentliche Unterkunft! Alles sauber und super Lage, wenn man nicht direkt in Neapel wohnen möchte! Toller Gastgeber!
- Nelly (8/5): - La déco de la chambre était franchement jolie. Un peu plus de choix pour le petit déjeuner aurait été apprécié. Mais j’ai aimé mon séjour dans ce b&b.
- Kristi (7/5): Good -
- Massimo (6/5): Viaggio in famiglia - La stanza è stupenda.......padrona di casa presente x eventuali richieste e problemi......abbiamo soggiornato 3 notti tt ok ......balcone nn curato anzi un po pessimo........esterno della palazzina nella media .........la stanza è al secondo piano senza ascensore........e il parcheggio è sulla strada nn custodito ovviamente.....la colazione buona e abbondante.......
- Tiago (6/5): regular - comfortable management with text message.
on the checkout we listen someone closing the door to don’t be bothered
don’t appreciate the management of “do this” and “send me that”.
- Thais (9/5): Superb - Loved the internal decor. Very calming and classy.
The breakfast area was very cosy and charming. The façade was undergoing renovation and therefore we could not use the balcony and affected the view.
- Mortenjensen (9/5): Super clean, lovely B&B in Hercaluneum - Very nice and super clean apartment/rooms. Each with brand new AC and separate baths. Really nice breakfast and super nice contact with the owner on WhatsApp. Walking distance to Herculaneum. Free parking 600 m up the road Only take notice, it’s a B&B, no cocking facilities
- Emir (10/5): Exceptional -
- Daniel (8/5): - Belle surprise ce B&B, propre, charmant, personne très gentille, nous avons été superbement bien accueillis. Elle nous a même indiqué un endroit où manger, ainsi que des conseils pour nos trajets, visites.. personnel vraiment très disponible pour ses clients. Ravis, nous recommandons ce B&B !
- Øyvind M (10/5): Portici apartment - Apartment with three units (bedroom + private bathroom), in addition to a small kitchen. While the exterior does not look especially inviting (ordinary apartment building), the apartment seems newly renovated and is close to perfect considering that this is a B&B. Roberta, in charge of the rental, was very generous, helpful, and always positive. Not far to the city center of Portici and close to the Agriculture campus of University of Naples Federico II, the location was a perfect base for one week of work at the university. Breakfast is very Italian (sweet), and coffee is great.
- Verified traveler (10/5): - Camera nuova e pulita, personale gentile e simpatico.
- Marco Davide (2/5): Servizio pessimo - Condominio fatiscente del dopo guerra,facciata del palazzo neanche a parlarne..quando si entra nel beb però L ambiente diventa carino,solo il servizio davvero pessimo,non abbiamo visto nemmeno un altra volta la signora del beb,siamo rimasti tre giorni..e due giorni non hanno fatto le pulizie perché siamo usciti dalla stanza alle 11-12..la scusa è stata che non possono accontentare gli orari di tutti,come se per farci fare le pulizie dobbiamo uscire alle 8-9 dalla stanza perché poi non si può più neanche fosse il grand hotel(ha tre stanze)..pessimo pessimo servizio per un beb che fuori ha come targa 5 valutazione e non vanno per nulla i bisogni della gente come se uno va in vacanza e si sveglia alle 8 perché devono fare Le pulizie e non può dormire di più
- Anette (10/5): Recommend this place! - Amazing host! Made us feel so welcome. Nice and simple breakfast. Lovely room! Totally recommend this place. It is perfect if you want to stay close to Napoli, for instance if you have a car.
- Marien (10/5): The place to stay in Ercolino - You will be hard pressed to find a better and cleaner place for this price in Ercolino.
Thanks Roberta for your hospatality and the great breakfast, will definitely return one day
- Edmund (2/5): Stay away from this one! - We showed up after payment and confirmation and no one was there to check us in. We ate an early dinner and came back and still no one there. We called twice and left a message. No reply. We called Hotels.com and the agent was rude and told us the check in instructions link had an earlier check in time. This contradicted the check in time in the KEY FACTS description that was visible when reading about the B&B. Attempted twice to get a refund...no and no. Horrible experience.
- Alexsander (10/5): Absolutely magnificent place to stay! - All the positive reviews are true! At first when you arrive the exterior will catch you by surprise and you’ll think you’re being tricked, but wait until you actually make it inside of the building! After all, Napoli and it surroundings are just ugly! The outside of the building is not depicted because the neighborhood is ugly, yet very safe! But the pictures of the interior are true, this place is absolutely beautiful and impecable. Better than most 4 star hotels we’ve stayed. Roberta the caretaker, is such a sweetheart and gave us a warm welcome and even prepared us coffee. She speaks very good English. Light breakfast but gives you the feel of being in your own chic apartment. Please read the print as this B&B has a set check in time and you don’t want to be rude like other people that stayed there and woke us by ringing the bell non stop because they did not arrive on time. If we ever return to Napoli we hope to stay here again!
Photos