Balmoral Suites
Location: Central Ave, between 7th and 9th St, San José, San José, CR
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, complimentary wireless internet access, and concierge services. The hotel also features gift shops/newsstands and wedding services.
Delicious Dining Options
For lunch or dinner, stop by EL PATIO DEL BALMORAL, a restaurant that specializes in local and international cuisine. Enjoy dining at the 2 coffee shops/cafes, or opt for room service during limited hours. Don't forget to quench your thirst at the bar/lounge and indulge in a complimentary local cuisine breakfast.
Convenient Facilities
Featured amenities include a business center, dry cleaning/laundry services, 24-hour front desk, a conference center, and 7 meeting rooms. Additional conveniences include a roundtrip airport shuttle, free valet parking, and individually decorated guestrooms with complimentary wireless internet access.
Important Information
- Up to 2 children 7 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
Policies
Check-in: 02:00 PM - anytime
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Fitness facilities
- Health or beauty spa nearby
- Proposal/romance packages available
- Free WiFi
- 24-hour front desk
- Luggage storage
- Designated smoking area
- Concierge service
- Fitness facilities
- ATM/banking
- Gift shops or newsstand
- Shopping on site
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Wedding services
- Tours/ticket assistance
- Wheelchair accessible parking
- Braille or raised signage
- Conference center
- Parking (limited spaces)
- Free self parking
- Free valet parking
- Computer station
- Airport transportation - pickup (surcharge)
- 24-hour fitness facilities
- Free breakfast (local cuisine)
- Designer stores on site
- Proposal/romance packages available
- Secured parking
- Casino nearby
- Health or beauty spa nearby
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible on-site restaurant
- Handrails in stairways
- Change of towels (on request)
- Change of bed sheets (on request)
- Well-lit path to entrance
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Suite Belford
2 King Beds
797-sq-foot room, located on the top floor, city views
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - 75-inch flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Location - top floor
- Change of towels (on request)
- Change of bed sheets (on request)
-
Suite Gales
1 King Bed
527-sq-foot room, located on the top floor, city views
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - 65-inch flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Location - top floor
- Change of towels (on request)
- Change of bed sheets (on request)
-
Junior Suite, 2 Bedrooms
2 Double Beds
Overlooking the city
Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Rainfall showerhead
- Pets allowed
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
-
Family Room, 2 Bedrooms
1 Queen Bed and 2 Double Beds
969-sq-foot room with city views
Layout - 2 bedrooms and 3 living rooms
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Mini-fridge, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, and rainfall showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
-
Presidential Suite, 1 King Bed
1 King Bed
Overlooking the courtyard
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 49-inch flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Free WiFi
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
-
Suite 514
2 Double Beds
420-sq-foot room with city views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 49-inch flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, and rainfall showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Susan (10/5): - We loved the atrium restaurant. The building is beautiful and a perfect place to relax after an airport travel journey.
- Daniel (4/5): - The hotel is physically located in the historical district, easy walking distance to key tourist hot spots. Issues with hotel room, each day was an adventure to get in the room, sometimes 2 or 3 visits was needed to get in my room, every time I took a shower, the fire alarm was being activated, loose hinge screws on primary room closet door, issue with toilet flushing water level, it needed me to add 2-3 liters of water in order not to get the sewer smell in the bathroom.
- Raymond (6/5): - Rooomd are clean, but the breakfast sucked
- John (10/5): - Great service
- yana (6/5): - Our room was not prepared properly. Took multiple calls to fix issues. The two-room suite did not have coffee maker not mini fridge. WiFi signal was not reachable in the room we have stayed.
- Cindy (10/5): - Staff was excellent and Breakfast wonderful
- Doug (10/5): Comfy stay - Great spot in the heart of San Jose . Good Valet who took care of the car and luggage. The room was clean and we had a good meal in the hotel restaurant.
- Gargi (10/5): - Stayed for a night and it was clean , location was perfect to walk around the city and staff were nice.
- James Brian (4/5): - I had called tthe hotel to confirm my 8 day reservation in the Presidential Suite 2 days prior, and the hotel front desk confirmed it. Also told them that my flight did not arrive until 8: 40 p.m. and confirmed a late check in. On arrival at the hotel, I was told the Suite was occupied, and they gave me a lame excuse that someone else had booked it through Expedia two days after I did, and had arrived earlier. Truth is they re-sold it for more money and gave me a smaller room no refund.
- Anand (6/5): - The toilet had black spots under the rim. The coffee pot was not clean either
- Kalyn (6/5): - No hot water
- steve (8/5): - would have given a better rating, but the covid test that I scheduled ahead of time was somehow lost in the shuffle, as well as my pre-booked ride to the airport. Other than that, I would stay again. Great location and the Belford Suite was perfect for us!
- Ryan (8/5): - It took over an hour to check in because they had no record of my reservation from expedia. After talking directly with expedia they were able to check me in and gave me a room upgrade. The room itself was very clean and inviting.
- Rondalynne (10/5): Great place to go. - Very nice rooms, good food. Off a long road to get there. We did ut in a little car, lots of bumps. Good activities on site.
- Pena (10/5): Recommended - The hotel is located in the heart of the city where everything is at your door. The room was extremely big with a king bed. It was very clean and comfortable. The only thing that was not was the shower head. The water pressure was strong but the shower head was terrible and with the pressure, the water pinched my skin. Not comfortable. Besides that, everything was great!
- Humberto (10/5): - I would say they have a really friendly staff. As far as I can recall I didn’t dislike anything..
- Verified traveler (10/5): - Amazing, great hotel, very impressed! Super clean, great staff and right in the middle of the city!
- DAVID (2/5): Very disappointing experience - I have stayed here before but will not do so again 1. I had booked a 2 bedroom junior suite but got 2 bedrooms and one bathroom - I did not complain because my travel companion was unable to complete the trip. 2. Having left my credit card the hotell authorised US100 on my card. I tried to charge lunch($30 Approx) to my room I was to,d I had to pay in cash or credit card - attemptsto reverse this decision by contacting the front desk proved negative, though when I complained to the front desk I was told I could charge to my room. 3. Hotel have any number of tour brochures and at the front desk I booked an afternoon tour for the following day- after waiting 45 minutes the transport had not arrived - the front desk phoned the travel company who I was told said that they had no reservation, but if I wanted I could get a taxi to the departure point and they would knock $10 off the cost - I didn’t bother. 4. I had a 5.40AM departure flight and was told I needed to book a taxi at least 24 hours in advance - and this I did - the NEXT morning I was woken abruptly at 2.30 AM to be told my airport taxi was waiting for me - this was 24 hours before my flight There were other minor issues, but clearly at this hotel the left hand does not know what the right hand is doing-no one at the front desk was prepared to take responsibility and the stock answer was that it would have to be referred to his or her supervisor, who I suspect did not exist
- Verified traveler (8/5): - Rooms needed maintaince and some paint on the interior doors of our room The restaurant service was very slow and the food was mediocre.
- Ayush (8/5): Loved our stay at Hotel Balmoral - We loved our stay at the Hotel Balmoral - all the main museums and parks were walking distance. There was a bar, cafe, restaurant, ice cream shop on the first floor of the hotel which made it easy for late dinners. The staff was extremely helpful and accommodating. Worth the stay!
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