Hotel Maharana Palace

Location: Junction Rd, near railway station, mathura, Mathura, in

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 12:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Ironing service
• Car hire
• Packed lunches
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Public transport tickets
• Outdoor furniture
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• 24-hour security
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Reception hall
• Secured parking
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Double Room

  This double room features air conditioning, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Fan
  • Toilet
  • Wardrobe or closet
  • Linen

• Superior Double Room

  This double room features air conditioning, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Fan
  • Toilet
  • Wardrobe or closet
  • Linen

• Standard Double Room with Shared Bathroom

  Max Occupancy: 1 (1 Adults)

Guest Reviews

• Tejas (4/5): - Polite behaviour of the staff 1. The AC, television, and electrical sockets were all out of order during our stay. 2. The washroom doors were in a dilapidated and unacceptable condition. 3. Our Genius Free Breakfast benefit (via Booking.com) was not honored by the property. 4. Despite expectations, there was no on-site restaurant available for guests.
• Salian (3/5): Disappointed with the stay. - Close to Mathura bus stand. TV was not working. Toilet flush was not working because of which room got shifted. No tissue paper, soap, dental kit provided in bathroom. Even a glass of water was chargeble.
• Rohitash Kumar (10/5): - Atmosphere Food service
• Craig (10/5): -
• Moumita (10/5): - Value for money. Breakfast was included and hygienic.
• Denis (10/5): -
• K (1/5): - Worst property, mr Robin is don't know how to behave with guest ..
• Arnaud (5/5): Okish - Well located in Mathura, Staff was very useful especially Pradip Singh. There were insects crawling close to the kettle. Difficult to get breakfast, couldn't get it one morning as there are no specific hours. Difficult to pay by international credit card (initially had only local credit card readers and had to pick up another machine).
• Punit (8/5): Good value for money if you can climb stairs - Friendly and supportive nature of the hotel staff TV in room was not working and the explanation by staff was that it is due to monkey menace which just seems to be an excuse Restaurant was also NOT operational though it was mentioned in the service details that 24-hour Room Service No LIFT in the hotel but was NOT explicitly mentioned in their description and we had lot of problems taking stairs as we both are senior citizens with knee problems
• Prashobh (8/5): Very good -
• Chava_leva (10/5): Exceptional -
• Daniel (8/5): Very good - Good stay
• Darshan (1/5): Bad - Staffs were supportive and well behaved Cleanliness was like zero, no hygiene maintained neither at room nor at kitchen
• Kapoor (1/5): Bakwas - The food was ok. Room was spacious. Room and bathroom were not clean enough. Staff was not active, gyser problem, although food was ok but not according to price. Specially the poha was pathetic but dinner was ok. And yes bed was also not good.
• Rishita (5/5): Passable -
• Divyansh (8/5): Very good -
• Jemell (5/5): Passable - The staff was really helpful and really nice! The rooms could have been cleaner.
• Juliana (5/5): Not value for money unfortunately - The location was good for Holi festival. The place was not clean and poorly maintained for the price. Taps and floors that never saw a real brush. The boiler and shower also didn't work properly so we had to wash ourselves in the tap below the shower head.
• Darya (1/5): I have low expectations from the hotels in India, but having this for 50 USD this is scam.I think the prices are differe - The staff was doing their best to accommodate my needs Hotel within walking distance to the old city - the room was very dirty - no real shower, only backet shower - they don’t take cards - mold in the rooms ( I have to change 2 rooms to find one without mold)
• Vadrozsa (9/5): Homely stay - The stuff was very kind and helpful. I was there on holi festival time, they helped me to catch tuk tuk, to get in the nearby villages. Mr. Harveer, the Hotel manager is very kind,he speaks English, on last day arranged me a taxi to the Delhi Airport. My room was on first floor, near the restaurant, on evening time was very noisy.
• Ashwin (3/5): Hotel Maharana Palace - The restaurant, staff and food only was good. I would visit again for the food. The rest. The room, everything was worn out, not clean, stains, rats etc I will definitely not stay in this hotel again
• Yogita (9/5): Superb -
• Biswas (8/5): Very good -
• Narendra (10/5): Exceptional - Every thing is better
• Dipika (6/5): Pleasant -
• Patel (10/5): Exceptional - Room size was good...staff was polite
• Mayank (7/5): Good - The staff was very nice and helpful. Cleanliness
• Agnihotri (8/5): Pradeep Singh was proactive in getting our time for checkin. Was polite and considerate - Was hassle free checkin and staff were welcoming
• Agrawal (10/5): Best experience i had - Best stay experience in a budget , the rooms were extremely great and the staff were very friendly and had great hospitality . A try to stay in my opinion . There's nothing I don't live
• Roshani (9/5): Superb -
• Sargam (9/5): Superb -
• Braden (3/5): Not great - Staff were great and very accommodating. Hotel was dirty, shower didn’t work, hallway light was visible through door, bed was uncomfortable. Okay for a one night stay, but I wouldn’t stay here for longer.
• Ashutosh (10/5): Exceptional - Awesome Experience😍 Receptionist Bhaiya is awsm.
• Jayesh (10/5): Exceptional - Pradeep Singh guide as very good good place to stay
• Aditya (10/5): Nice and Clean stay near City centre - Staff support and availability was 10/10. I asked to change my room and it was done promptly. It is a clean and centrally located property. Easily Accessible from major attractions in the city, eateries and restaurants are also nearby. Rooms and services are justified for the amount. There are some rooms on property which are less ventilated as compared to others.
• Namrata (9/5): Superb - Location wise the hotel is good.easily assessible from railway or bus station.staff were cooperative.Pradeep singh ji was also cooperative.overall stay was good and comfortable.thank you I think the room was a bit expensive.
• Suman (10/5): Exceptional -
• Samyak (10/5): Exceptional - Thanks pradeep singh ji
• Meena (9/5): Superb - The staff is cooperative specially pradeep sir who assist us and provide each every information we required ❤️
• Kislay (1/5): Bad -
• Mohit (6/5): Pleasant -
• Swapnil (8/5): Very good -
• Akshata (4/5): Not as per Expection - staff are very polite and helpful No proper cleaning of room
• Akanksha (10/5): Superb - Bahut achha hai Aesa kuch bhi nai tha sab kuch achaa hai
• Taslim (10/5): Exceptional -
• Saathvik (8/5): Very good -
• Abhishek (10/5): Amazing - The hotel staff were extremely polite and proactively helpful. Mr. Pradeep ensured that we have no issues. It was pitch perfect!
• Eshan (10/5): Exceptional - Staff behaviour, pradeep Singh ji guided us about how to go around visiting places in the city as it was my first time in Mathura.
• Eshan (10/5): Exceptional -
• Vishwas (5/5): Not value for money. Won't recommend to others. -
• Ranjan (5/5): Not at all a healthy experience. - Did not have breakfast Extremely poor housekeeping.
• Sebastian (7/5): No thrills, decent stay - nice staff and great freshly cooked food. overall its basic but a good stay, would return again common areas could have been cleaner, but wasnt overly dirty either
• Mich (10/5): I had a nice stay - the manager and team are really kind, they help me to get my bus the next day and offer me a nice chai. everyone are really kind
• Karin (10/5): Exceptional - Pradeep signh was great, friendly and helpful
• Claire (7/5): Good - The staff were very friendly and welcoming. I was travelling alone and felt safe there, which was my priority. I slept very well each of the 3 nights I stayed there. The breakfast was good. The sheets could have been cleaner, but I had a sleeping bag liner so wasn’t bothered. I was disappointed there was no window to the outside world. They could do with fixing the hole 🕳️ by the sink on the bathroom floor as it makes it easy for rodents… However the bathroom door had a lock so nothing will come in the bedroom. And the fan scare’s anything away before you open the door.
• Jennifer (5/5): Passable - The location was within walking distance to the train station and the main points of town. We were allowed to check in while we searched for an ATM to obtain rupees to pay our bill. The staff were friendly! The mattress felt like it was no more than 10 cm thick. The electricity went off three times before we fell asleep. The wifi did not work at all. We were given a small soap no more than 4 cm square and 1 mm thick to share between two people and the hot water heater did not work.
• Gilles (6/5): For the Holi Festival, it somehow did the job - Staff tried their best with their limited English Room size was pleasant Location in Mathura is good Showers... Well, not always hot water and didn't work properly Room were humid and smelling humid
• Surendran (9/5): Superb -
• Ananta (3/5): Ok - No lift services.
• Dixit (8/5): Very good - perfect location the hotel is clean and provides u great hospitality. The hotel owner Mr pradeep singh is very helpful and will guide u throughout your stay. The staffs were very helpful. The hotel provides u almost every facilities from good rooms etc. when i say food was great(i mean it :)) Overall experience was awesome. I'll recommend dis hotel to every couple and families:). You wont regret,just be there:)
• Prateen (9/5): Superb -
• Pota (8/5): Very good - The staff was superb specially recommend Mr. Pradeep at the reception for his help and guidance
• Mehtab (10/5): Exceptional -
• Madduri (8/5): Very good -
• Ritu (10/5): Exceptional - Management .
• Pk (8/5): Very good -
• Swati (6/5): Pleasant -
• Apoorv (10/5): Exceptional -
• Anshul (8/5): Very good -
• Paul (8/5): Very good -
• Ravi (10/5): Exceptional - Mr. Pradeep, well behaved man i have ever seen in any hotel a totally frank person although the room was very nice and location is also much good if you will prefer food from the hotel it will much better rather than having from outside. Thankyou soo much for your service sir definitely will be again book room in your hotel.
• Vipul (5/5): Down down booking.com - Just there for 1 night cannot judge more Did not like booking.com advice in a week booked 2 hotels with breakfast but hotel said booking.com does not allow breakfast in this rate they have not advised.
• Hiteshwari (8/5): Very good - The hotel room was spacious and big and the staff was polite . No phone in the room , bedsheet was stained not cleaned , no lift in the hotel as my room was on 2nd floor .
• Piyali (1/5): Bad -
• Tushar (7/5): Good -
• Prakhar (10/5): Exceptional - Like to stay more time here.
• Yadav (9/5): Total excellent - Staff behaviour clinness peace full palce in mathura Everything

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