Quest Serviced Residences

Location: Grand Cenia Residences, Archbishop Reyes Avenue, Cebu City, ph

Star Rating: 3 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 06:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Shared lounge/TV area
• Wheelchair accessible
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Thermometers for guests provided by property
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Wine release events
• Exercise/lap pool
• Swimming nearby
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• One Bedroom Suite - Leisure Stay

  This air-conditioned apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower. In the kitchenette, guests will find a refrigerator, kitchenware and a microwave. The apartment offers a flat-screen TV, a seating area, a dining area, parquet floors as well as city views. The unit has 1 bed.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Slippers
  • Hardwood or parquet floors
  • Dining area
  • Tumble dryer
  • Bidet
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Toilet paper
  • Shampoo
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Two Bedroom Suite - Leisure Stay

  This spacious suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bidet. The well-equipped kitchenette features a refrigerator, kitchenware and a microwave. The air-conditioned suite offers a flat-screen TV, a washing machine, a seating area, a dining area as well as city views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Hardwood or parquet floors
  • Dining area
  • Tumble dryer
  • Bidet
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Toilet paper
  • Shampoo
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Mark Anthony (5/5): -
• Chona (10/5): -
• Chona (10/5): -
• Chona (10/5): -
• Chona (10/5): -
• Jye (10/5): . - . .
• Shayne (5/5): This is our 3rd stay but same concerns bathroom needs updating. Internet was slow maybe because we are on the 20th floor - Close to ayala Bathroom needs upgrade, internet was so slow & there’s no enough hot water in the shower
• letitia (10/5): -
• Adam (8/5): Definitely recommend - Clear room, services and also polited personal
• Cheril (10/5): We really feel at home on your hotel, My kids wants to go back and stay again, - My family really love the food every breakfast it is so yummy. none
• Tracy (8/5): Fabulous food & friendly faces! - Proximity to Malls Fabulous breakfast buffet Comfortable bed Good air con Very polite & friendly staff Towels had fraying on edges Dirty bottom edge tiles of shower
• Tatsuya (9/5): -
• Anthony Ross (10/5): Amazing location and staff were very helpful - Location NA
• Ivan (10/5): -
• KAZUYA (8/5): -
• Elizabeth (7/5): Over all it was a great hotel with residences. Highly recommended - The room was so spacious, the best room we stayed. Only when I asked for coffee at breakfast and it took long time to be served until I my meal done , also my hubby called to help with our luggage for checking out it took 20 minutes I been checked out waited at the lobby and booked for grab to arrive and he said he went up when we are loading our bags.
• Monique (9/5): -
• Betina (9/5): Excellent stay in the heart of Cebu city. - Excellent room, with everything you could want for a comfortable stay. Room service was fantastic and staff went above and beyond. Very conveniently located across the road from Ayala Mall. No towels were provided, so I was requesting towels every day as the staff kept removing them from the room.
• Rosario (10/5): The first time I was here that was 2018 was totally satisfying, and now my second time I can say that I’m happy that I c - This property is very accommodating. Nothing you would not like about this property.
• Thomas Steen (9/5): - Super morgenmad med et gigantisk udvalg. Flotte værelser med alle faciliteter. Lækkert med pool. Alt rent og pænt samt dejlig location tæt på Ayala og transportmuligheder.
• Thomas Steen (8/5): -
• Matthew (8/5): -
• Jin (7/5): -
• khodr (7/5): Food at the restaurant is very good. Plant and variety of foods - Location Old facilities Need proper maintenance and renovation
• Marites (10/5): - Big and comfortable Room Big rooms
• Rosalie (10/5): -
• Lovely Anthonytte (10/5): -
• Marta (10/5): - Czystość pokoi i śniadania Nie ma takiej rzeczy
• Marites (10/5): - We love to stay
• Dirk (9/5): Fußläufig zur Ayala Mall in Cebu City - Die Lage ist super Nix
• Patrick (10/5): - We stayed a lot of hotels in Cebu city . But we LOVE quest hotel ! It’s just perfect for us . The staff’s, the foods are just amazing !! No be honest. There’s none !
• Princess (8/5): - Great location. Walking distance to the Mall and restaurants. Breakfast was fantastic. We enjoy our stay! Check in time. It should be flexible. 3 pm is a bit late.
• Marites (10/5): -
• Melanie (5/5): The property is quite old. Good location close to ayala mall. - Close to ayala mall.
• Sean (9/5): -
• 享欽 (8/5): -
• Joshua (10/5): -
• Sarah (9/5): always looking forward our staycation - our 5th time celebrating new years eve, midnight mass and after mass celebration /fireworks location and accessibility to mall and comfortable living with parking
• Andrei (9/5): -
• kenta (10/5): -
• Jonah (8/5): It was great - The staff, service, cleanliness, and close to everything We were just unfortunate that we were there at the time they were changing service for the Cable/television. So we didnt get to use the television
• Alan (10/5): -
• Nigel (9/5): -
• CUEVA (9/5): -
• paysze (9/5): -
• José (10/5): Séjour très agréable dans un établissement bien situé , au calme et proche des centres d’intérêt, un parking à dispositi - Tout, l’accueil, le petit déjeuner, la chambre , le personnel, le parking , l’emplacement
• José (10/5): Un hôtel très calme et bien placé, des chambres très spacieuses pour un rapport qualité prix très compétitif, le personn - Des chambres très spacieuses avec un petit déjeuner très varié et délicieux , un grand parking à disposition Rien
• Grace Lory (10/5): -
• Julie (7/5): -
• matthias (8/5): -
• kazunori (1/5): -
• Katherine (10/5): -
• Ray (3/5): Too many interruptions - Location Pool over chlorinated Bad internet
• michael (10/5): -
• HICHEM (8/5): Séjour pluteau parfait - Moderne et propre Attente accueil restaurant
• Kevin (10/5): Beautiful place - Great facilities. Nice apartment. Nothing.
• Garry (7/5): - Decent sized 1 bed apt with kitchen in decent area. Good buffet breakfast available with attentive and friendly staff The rooms seem a little bit dated and the bathroom could do with an upgrade, but clean enough..
• Linda (5/5): Good overall but lacked kitchen utensils. - NA NA
• Dianne Jane (9/5): great hotel all staff are friendly - close to the malls and restaurants
• Gugler (9/5): - sehr nettes Personal, sauber. Bin schon das zweite Mal dort gewesen. Kann ich auf jeden Fall empfehlen.
• Alona (8/5): -
• Anna Liezyl (7/5): -
• Anna Liezyl (7/5): -
• Cyril (10/5): -
• clarence (9/5): -
• ronamye (10/5): had a great time !!! - We love Quest Hotel, It's very convenient and the staff are great, very accommodating!!!
• Afidz (9/5): - The 1 bedroom suite was clean and well maintained. The housekeeping staff was attentive and accommodating. Admin in the business center was welcoming and helpful. Reported a concern to staff at the business center about a bright flash (camera?) I saw coming from the fire sprinkler in the ceiling at around 4 a.m. on my last day. After a bathroom break, I just happened to look up after getting back into bed and saw the flash. Very concerning. I have never seen any sprinkler flash before. Room 1918.
• Alona (8/5): -
• daniel (2/5): - HORRIBLE- Management smiles, says "yes sir"... and never fixes the numerous problems broken microwave, no utensils, tv one channel, dozen that don't work, shower and bidet leak, water always in bath floor.
• daniel (2/5): - water leaks, TV don't work, antiquated if you complain to Management they just make excuses. Send you a couple pieces of fruit rather than fix things.
• Perez (8/5): Great value poor choice in staff that represent your business - The value for what I paid and the service Immediately greeted by a boy dressed like a girl I found that gross and offensive, why does sex have to be a part of your first impressions of your establishment! Totally uncalled for I expect that from a cheap place in a bad neighborhood!
• Yu (6/5): -
• Frank (10/5): Excellent -
• Michael (9/5): -
• ronamye (8/5): We like the hotel… stayed there all the time when I’m home in cebu - The staff and the location Our tv didn’t work, they had to replace it and there was little cockroaches in the utensil drawer There also was confusion about our stay, I booked a two bedroom but then they thought I canceled so they gave us two 1 bedroom apartment.
• TADAYUKI (8/5): - ロケーション、レジデンスの部屋の広さ、綺麗さ、設備 インターネット接続
• Betty (10/5): Overall happy woth our stay. My son had a good time. Would likely stay there again next time - Good location. Friendly staff. Value for money. Outdated a bit. Food selections in buffet could be improved.
• Nick (10/5): Service is great! Upon check in, receptionist very pleasant and accommodating. - Close to everything. Bathroom slightly needs new tiles.
• Yvette (4/5): - Been a consistent customer every time I’m in Cebu but this visit, hotel rooms and serviced apartments needs serious updates and deep cleaning especially toilet and bathrooms.
• Jennifer (1/5): Moldy rooms and cockroaches! - Location I travel a lot and this is by far the worst hotel I’ve stayed at. For the price, I didn’t expect luxury but the bare minimum level of cleanliness at least. We booked the 2BR apartments. It was shocking to see moldy doors, dirty floors and shower head. The iron was broken and leaking. There were cockroaches too. Somehow they thought it was acceptable to provide appliances (i.e iron and kettle) that can’t be used right away. We had to call housekeeping and request for adapter. When I called they were surprised and said, “ Oh you need one?”. Duh!!! These adapters should be readily available in the first place. We immediately complained but just received apologies and “thanked us” for bringing these issues to their attention. But it’s obvious that these issues has been unresolved for a long time. I was hoping the free breakfast was the redeeming factor. Selection was good. But the positive experience was cut short when they gave us SHEER scarves to cover up as if it’s the Sistine Chapel. Apparently we didn’t meet the “dress code” for breakfast. Seriously? In this heat?! With the mold and cockroaches?! The audacity! The hotel needs to DEEP CLEAN their apartments immediately. Their staff was really polite though but seriously Quest, get your priorities straight! CLEAN YOUR ROOMS!
• David (7/5): Good - Comfortable Tired and old.
• Christine (9/5): Superb -
• Erlinda (10/5): - Near Ayala Shopping Mall. Staff accommodating and helpful. Comfortable bed, spacious rooms. Washing machine and clothesline was so helpful for wash our clothes.
• Rochelle (8/5): Good. Hallways were very warm. - Great Warm water took time to come during showers.
• Pedro (5/5): Passable -
• Rubyliza (8/5): Very good -
• Eiarra (4/5): Disappointing - There’s cockroaches inside the toilet and kitchen cabinets, bedsheets were not clean and smelly. I came and stayed at the accommodation with my 10 month old baby and he had bites not sure from where.
• Nigel (10/5): Exceptional -
• Nikolaos (10/5): Exceptional -
• Vicente (10/5): Exceptional - Very nice place to stay with family. The room has big area and comfortable. I rommend this unit. The Quest staff very helpful.
• Novi (4/5): Not pleasant. - The staff were extremely friendly and helpful. The apartment was full of pests, with cockroaches and bed bugs (in both apartments, even after we got moved in to another room). Issues with electrical, short circuits when use card to activate lights in the room. The on-suite wash basin was leaks. Pity, there was washing machine but no dryer.
• Airlane Daisy (10/5): - The room was clean and spacious. I would definitely stay here again.
• Sung Jun (10/5): - Close to Ayala mall (walking distance) Property is well maintained
• Girish (7/5): We had a nice stay, but pest control is needed to get rid of the cockroaches. - The breakfast was great! The spread exceeded our expectations. The 2-bedroom apartment was spacious, neat, and tidy, located just opposite (a 5-minute walk) to the Ayala Mall in the city. However, we noticed cockroaches in the common washroom despite the area being clean. Additionally, the WiFi in the room did not connect to our devices. We checked in at 4:35 PM, and the issue was only resolved by 9:30 PM. Though we stayed only for the night and the technician arrived promptly, it took a long time to fix the problem.
• Rovita (8/5): Very Good - The staff are wonderful! Very reliable. Cockroaches. Maybe it helps to spray Baygon or put something to lessen the cockroaches
• Darrell (6/5): - Didn't like the 3pm checkin or the 11am checkout. The TV in our was old and not working properly. The bathroom looked dated. The living room couch was much to low. The unit had lots of space which was very nice.
• Yvette (10/5): Exceptional -
• Maria (10/5): - Everything was good except that I think the building needs pest control. Small cockroaches are visible in the kitchen. I was not comfortable using any of the kitchen utensils because of it. I was not sure if they migrate to the other area of the apartment because they are too small. It was mentioned on one of the reviews but I thought it was just an overly disappointed customer. Otherwise, the room was well dusted as requested. Easy access to Ayala shopping mall and walking distance to restaurants in the area.
• MINAKA (10/5): - スタッフのみなさんが、本当に親切でした。また着たときには、必ず泊まりたいです。 虫もさほも気にならなかったです。
• Hisatoshi (6/5): - 小さいゴキブリを何度も発見。気持ち悪い。 タオルは頼んだ分くれるので良かった。 アヤラモールへは道路を渡る必要があるが、横断歩道はなく車とバイクが入り混じるところを渡るのが非常に大変だった。 朝食はわりとおいしかった。

Photos