Stephen Margolis Resort

Location: 625 Stephen Margolis Road, Derbyshire, Waterfalls, Harare, zw

Star Rating: 7.5 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 11:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Restaurant
• Room service
• Luggage storage
• Tour desk
• 24-hour security
• Front desk (limited hours)
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Reception hall
• Japanese garden
• Secured parking
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Executive Room

  1 King Bed

  200 sq feet

  
  

  Internet - Free WiFi 25+ Mbps

  Entertainment - 42-inch TV with digital channels

  Food & Drink - Coffee/tea maker, electric kettle, room service, and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead

  Practical - Desk, yard, and free newspaper

  Comfort - Daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Bathrobe
  • Desk
  • Private bathroom
  • Electric kettle
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Free newspaper
  • Daily housekeeping
  • Yard
  • Room service
  • Free WiFi
  • Rainfall showerhead
  • No rollaway/extra beds
  • Bedsheets provided
  • Soap

• Deluxe Double Room

  1 King Bed

  Individually furnished room

  
  

  Internet - Free WiFi 25+ Mbps

  Entertainment - 42-inch TV with digital channels

  Food & Drink - Room service and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Desk, yard, and free newspaper

  Comfort - Daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Bathrobe
  • Desk
  • Private bathroom
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Free newspaper
  • Daily housekeeping
  • Yard
  • Room service
  • Free WiFi
  • Rainfall showerhead
  • No rollaway/extra beds
  • Bedsheets provided
  • Soap

• Deluxe Room

  The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

• Chalet

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

• Standard Double Room

  A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are available in this double room. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Refrigerator
  • Desk
  • Seating Area
  • Private bathroom
  • Heating

• Double Room

  A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are featured in this double room. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Refrigerator
  • Desk
  • Seating Area
  • Private bathroom
  • Heating

Guest Reviews

• Jori (9/5): -
• Martin (8/5): - Reichhaltiges Frühstück ans Zimmer geliefert. Schönes und ruhiges Gelände. Obwohl vereinbart, wurden wir nicht vom Flughafen abgeholt.
• Herbert (8/5): memorable night - i enjoyed their breakfast and friendly customer care as well as maximum privacy There was no cold water, but it was rectified as soon as we reported
• Bazima (10/5): -
• Milena Machavane Fumo (6/5): Conexão com a natureza - A beleza do lugar. As actividades disponíveis, a vista, o ar puro e a conexão com a natureza Mosquitos no quarto, o tamanho da cama casal que é bem pequena. Pedimos camas duplas no quarto e nos foi dada uma cama de casal que foi desconfortável. Falta de placas pelo caminho e I facto do mapa no Booking mostrar proximidade com o aeroporto. Que não é verdade.
• Pamela (2/5): - This is flase advertising! I took the place for my elderly Mother as it was "close to the airport" 5.6 miles ... so roughly that is 10km and should take more than 15 minutes 🤔 My mother was horrified when they approached form Harare last night and the road was dreadful full of very large potholes. Just awful. They were then very late in getting to the Establishment. The Establishment does not respond to calls or to Booking.com messages nor to WhatsApp messages... They advertise as Cash Only but they have Card Facilities! Their Airport Shuttle is an absolute disaster! It was arranged for 8:00am this morning and was not there ... eventually the Uber got my mother there at 9:20 for her 10:00 flight and she missed it because of this Establishment! Dreadful do not use it! Do not use it! Room is old and beeding is not clean Shuttle is not on time and is only a Taxi not a Facilitu Shuttle Roads to get there are dreadful and dangerous No breakfast available before 8am so my elderly Mum had nothing to eat ... Just dreadful! False advertising ... Booking.com is not to be trusted in Zimbabwe!!!!
• Rashayi (7/5): I liked it. Coming back again. - There is a lot to do in one place. Activities right outside the room. The pictures I saw on Deluxe room and what I got were kind of a mismatch. But the one I got was still good, just that it wasn’t what I saw on the picture. I was expecting more space.
• Mathew (7/5): -
• Trust (10/5): -
• Gudu (8/5): -
• Duncan (2/5): - Asked to change booking within 5 minutes as booked the incorrect date. Was refused
• JL (10/5): -
• Mundodzi (7/5): -
• Munjerian (8/5): - Everything was good.
• Angela (1/5): Not great - Front house staff friendly Wifi code expired on day 1, was not given new code, had to ask if something was wrong. Did not receive breakfast on 2nd day at 8am, presume they forgot, we left at 8.30am. Nothing to do there, left this place earlier than anticipated and found other accomodation. Area where resort is located is horrendous, traffic and the way taxi's and cars drive there is bad.
• musunga (7/5): -
• Thomas (10/5): - The staff was helpful and respectful. The place is well maintained, quiet and the location and security is very good
• Michael (4/5): - Nothing No one on reception upon arrival. No clue about the booking. No where near the airport and in a dodgy area.The kitchen was closed at 7 so couldn't get dinner. Didn't stay the night.
• Joseph (10/5): -
• Yunus (5/5): - Very friendly staff even when I arrived at the resort at 10pm the staff received me friendly. The only complaint I have is that the shower head was on the window sill and the shower was unpleasant. Not acceptable at all especially for the amount I payed for a room.
• Tsoca (8/5): -
• Floyd (10/5): Fantastic -
• Edwin (8/5): -
• Colette (5/5): - Pas de couverture pour 1 température de degré. Obligée de dormir tout habillée avec anorak. Navette trop chère
• Levy (5/5): -
• Elizabeth (6/5): From Elizabeth Mufushwa - The morning breakfast was good. The rooms were neat. The canteen service was excellent. There was no cold water in the shower. It was only hot water. Could not bath properly. At the bar, it is better to add juices and ice cream for non alcoholics and children. The noise level of the music can be reduced so that it does not affect people in the rooms.
• JL (9/5): Wir waren drei mal dort innerhalb von zwei Wochen (quasi als Basislager). - Frühstück war intercontinental und wurde auf das Zimmer gebracht. Der Flughafentransfer war immer pünktlich und perfekt - Danke Levison. Das Badezimmer ist schon ein bischen in die Jahre gekommen aber sauber.
• Robert n Vimbai (6/5): -
• Zvoma (10/5): -
• Johnson (6/5): -
• Anesu Makwasha (8/5): -
• John (10/5): -
• Pedro (3/5): A minha pior experiência de sempre. - Quartos com portas diretas para outros quartos, sem possibilidade de poder trancar. Reservei há meses e não sabiam da nossa chegada. Barulho feito pelo dono no quarto ao lado até 24:00. Paguei pequeno almoço e foi me dito quando fiz check in que não tinha como providenciar.
• Nelisa (10/5): As much as I was there for work, I got to rest as well. - It was peaceful and eco friendly. The staff were amazing and on call.
• Mabaso (6/5): Great place but toilet doesn't flash. - The rooms were clean, and the cleaning staff was friendly, professional, and courteous. The activities are nice. The toilet didn't flash for the duration of our stay. When I arrived, I asked if I could extend my stay, but due to this issue not being resolved, I moved back to Harare cbd for accommodation.
• mushawemhuka (9/5): -
• Munashe (1/5): Utterly disappointed. - With the experience we had I would say none. On arrival at approximately 20:45, I provided my booking details and settled the amount as per my reservation. Early the next morning, I was informed that the laptop used for check-in was with another team member. The room allocated was not as advertised. It lacked a fridge, balcony, and even running water to flush the toilet. At 04:30, I was disturbed by security personnel flashing a torch at my door and attempting to enter the premises. When I opened the window to enquire, the guard walked away. I was later informed this happened because security had not been told my room was occupied, as we had arrived before 21:00. Additionally, there was no telephone in the room, meaning we could not contact staff for room service or booking queries. The listed landline and mobile numbers went unanswered. The toilet issue persisted into the morning, forcing my family to use an external facility. Breakfast was delivered to the room, but as we wished to sit together, we had to sit outside—not by choice, but due to convenience. One breakfast plate was missing; despite notifying staff, it took over 40 minutes to arrive and only after chasing again. At this point, a senior staff member informed me that breakfast was not included in my booking, which I disputed as it had been confirmed at check-in. This same staff member also acknowledged that the room provided was not the one I booked and promised to contact Booking.com regarding this. However, for the other issues raised, no resolution was provided beyond an apology. I would like to note that the facilities and service standards have significantly declined compared to when my family visited five years ago.
• Munashe (1/5): Utterly disappointed - Nothing but a bad experience. On arrival at approximately 20:45, I provided my booking details and settled the amount as per my reservation. Early the next morning, I was informed that the laptop used for check-in was with another team member. The room allocated was not as advertised. It lacked a fridge, balcony, and even running water to flush the toilet. At 04:30, I was disturbed by security personnel flashing a torch at my door and attempting to enter the premises. When I opened the window to enquire, the guard walked away. I was later informed this happened because security had not been told my room was occupied, as we had arrived before 21:00. Additionally, there was no telephone in the room, meaning we could not contact staff for room service or booking queries. The listed landline and mobile numbers went unanswered. The toilet issue persisted into the morning, forcing my family to use an external facility. Breakfast was delivered to the room, but as we wished to sit together, we had to sit outside—not by choice, but due to convenience. One breakfast plate was missing; despite notifying staff, it took over 40 minutes to arrive and only after chasing again. At this point, a senior staff member informed me that breakfast was not included in my booking, which I disputed as it had been confirmed at check-in.To add on their system it showed I had made 4 room bookings of which on my confirmation I only had two rooms. I was informed the other will be put down as a no show and voiced how so when I hadn’t booked them and this would appear bad on my account. No options were voiced that the resort will contact booking.com to notify them about the technical error which was no fault of mine. This same staff member also acknowledged that the room provided was not the one I booked and promised to contact Booking.com regarding this. However, for the other issues raised, no resolution was provided beyond an apology.
• Josef (10/5): Ist einen Besuch wert! - Sehr freundliches und hilfsbereites Personal. Tolles Resort. Balancing rocks im und um das Resort.
• Daniel (9/5): - The staff were polite and professional The location is a bit isolated from town
• semwayo (6/5): - Environment
• Chimhondo (1/5): They must remove their property from booking.com because they waste peoples time - I drove all the way to the premises and spent 1 hr try to contact them to have someone open the gate but noone came and we end up looking elsewhere
• Makanyara (7/5): -
• Ndlovu (7/5): Okay but could have been better - Away from the city noise, loved the staff very hospitable,affordable meals and drinks as well Invest in some pool chairs, smart tv not so smart if we fail to connect our Netflix, interleading rooms are the worst, my first night was horrible had noisy neighbors who only slept after 1am, get Bin liners and aircon it gets really cold at night, water pressure for the showers makes it so boring to shower, invest in a room phone i had to keep calling for meals using my airtime cmon,light at door get some control switches from the bed please, fridge in the rooms must be a bare minimum,
• Makina (7/5): -
• Barbra (7/5): Not bad - It’s clean and quiet We were rushed out because you were fully booked like we are not booked in too
• The Beaded Prince (8/5): Stephen Margolis, home away from home - Stephen Margolis is about a 40 minute drive from Robert Gabriel International. I landed late in the night but they were able to accommodate me with ease. I had arranged a shuttle service with them beforehand and found the whole check in process seamless. The room was a standard Double room, which was clean and comfortable, had running hot water and amenities etc. The Staff are very friendly and welcoming, they made my 2 day stay feel very special. The grounds are beautiful and peaceful, well kept and clean. On my first day I tried to make an order for Dinner at around 17:30 but couldn't get anyone on the number provided, I went to reception to place my order but the reception staff also had trouble getting the person in charge of the kitchen on the phone. It is noted that the kitchen closes at 9 on the pamphlet in the room so didnt think it would be an issue. There were also no restaurants nearby, so thank God I had packed some ready oats and had a kettle in my room. WiFi connection can vary as you walk around the grounds but thats expected as the grounds are massive. There is a small outdoor pool but it does need a clean, but other than that there isn't anything majorly wrong with the resort. I would go back again and again.
• Louis (2/5): Don't bother - Not much! The staff were very surprised we asked about a late checkout, despite it being mentioned in the paperwork at reception. Food was poor, borderline inedible, meat not cooked all the way through. Could far too easily hear conversations in the room next to us, and snoring. For some reason staff chose to check people into this room at 1.45am despite there being lots of empty rooms, you can imagine what happened there. Also, at different times there was either no hot water or no pressure in the shower. We would have raised on checkout but no one engaged with us or asked how the stay was, just took the key and thanked us.
• John (10/5): It’s was superb - Everything was up to scratch N/a
• Gurure (10/5): -
• OSAGUNMWENRO GODSLOVE (8/5): -
• Guest (1/5): Didn’t meet my expectations - Not applicable didn’t have breakfast included Here’s a version tailored for Booking.com, where clarity, honesty, and a professional tone are key—while staying within platform guidelines: ⸻ Rating: ★★☆☆☆ (Adjust to your experience) Title: Disappointing Stay Due to Room Location and Noise I was extremely disappointed with my stay. The room assigned to me by guest services was in a location where I could clearly and frequently hear guests in neighboring rooms engaging in sexual activity. This happened multiple nights and disrupted my sleep significantly. It was not the relaxing experience I had hoped for, and it gave the impression that this type of activity is common or overlooked at the property. For a resort of this standard, I expected more consideration when it comes to room placement and overall guest comfort. I hope the management addresses this issue seriously to improve the experience for future guests.
• Alvin (10/5): -
• Hulda María (8/5): -
• Tandi (8/5): It was nice - Staff was very very friendly Couldn’t log into Netflix Braai meat was stale and smelt bad Internet issues - think it was generator running out
• Bruce (9/5): -
• Floyd (10/5): -
• Floyd (10/5): -
• Nimrod (1/5): very bad , waste of money, reception close before 20:00 and opens after 08:00am , they dont answer p - Nature of the place Shower was not working at all, i bath on cold water, i couldnt iron my clothes staff said i must pay for ironing, and one staff took my clothe to iron and damaged my t shirt . i will never go to that place and ever will recommed for people
• kays (4/5): - The lighting was good , the staff were good and attended to us in the shortest possible time The fan in the room was not working properly. The room was dirty especially the bathroom. Breakfast was cold, i prefer it warm. The bed wasnt comfortable , joined two single beds but the listing had a double bed
• Winnie (6/5): -
• Gloria (10/5): - We had such a peaceful and pleasant stay at Margolis. The Manager and Staff were very pleasant. Facilities were excellent
• Shingai (8/5): -
• Moses (8/5): -
• Jaco (3/5): -
• Neuza solene armando jossene (3/5): -
• Maz (8/5): Lovely place to stay with great activities. Will definitely come back. - Clean and comfortable
• Cletus (8/5): I loved it,was great,will be back - I didn’t have breakfast A breakfast reminder
• Henry (10/5): Very refreshing and beautiful - The king-size bed mattresses must be one not two single mattresses put together.
• Winston (8/5): The entertainment on the TVS inside the room needs improvement. Overall, everything else was okay. - There are numerous activities, and its a location closer to the CBD. The first night, I bathed using cold water as the hot water in the shower was not coming out, and the second day it was sorted, but it had no pressure until we checked out.
• Lynette (7/5): -
• Aisah (9/5): Had a great stay at Stephen Margolis resort, i will definitely go back again in future. The place is very neat - The rooms were very clean and neat. Staff was professional and responded promptly to needs. Hot water system was an issue, could not balance between hot and cold. The shower water was either hot or cold which was making it difficult and uncomfortable.
• Lynette (8/5): -
• Tariro (10/5): -
• Ip (8/5): - Great place The room
• Wilfred Mukora (10/5): -
• Nobert (9/5): - The serenity Far away from amenities
• Johnson (6/5): Lovely but customer care can improve - The property is beautiful and in a nice remote area but the 1st 2 rooms we got did not have any lighting and the 3rd one did not have water in the shower. I did not appreciate walking around for an hour trying to find a suitable room
• Kayman (10/5): -
• Bee - Vee (10/5): Thank you for pleasant hospitality - Good communication throughout and quick responses to messages Nothing
• CHINKANZA (8/5): -
• Tatenda (9/5): -
• Lyshea (9/5): - Close to town and the room was spacious A microwave would be a good add to the room
• Elizabeth (10/5): -
• Polite (1/5): -
• Joy (9/5): -
• Nyasha (10/5): -
• Isaac (10/5): -
• fine (8/5): -
• Roger (9/5): Boa experiência - Quartos Mosquitos, comida
• Benny (6/5): -
• Bishop Nelson (8/5): -
• moses (10/5): - The place is just amazing, close to town, yet so relaxing Everything was good. The breakfast was amazing
• Vimbikai (7/5): Great, would come back again - The rooms were spacious, water was heated Cleanliness was great Good privacy Staff was amazing The scenery was natural and fresh I didn’t like the mosquito net, it doesn’t give you room when you tuck it in
• PATIENCE (9/5): Enjoyed the stay but next time I will book the executive rooms. - Location was good. Closeness of rooms. You could hear the conversation in the next room.
• Simbarashe (10/5): -
• Jürgen (7/5): Very comfortable and clean. - Clean and neat Travel to the property
• William (4/5): - Location near amazing Chitungwiza Arts centre Very noisy with massive bass amplification at disco throughout Saturday and Sunday. No electricity for Sunday. Can't charge computer or phone. Had to move room in dark and items were lost.
• Taderera (9/5): -
• Kennedy (8/5): -

Photos