Willows, Blackburn by Marston's Inn

Location: Haslingden Road, Blackburn, gb

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Luggage storage
• Fax/photocopying
• Facilities for disabled guests
• Packed lunches
• Non-smoking throughout
• Wheelchair accessible
• Kid meals
• Kids' outdoor play equipment
• Outdoor furniture
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Mobile app for room service
• Broadcast Live sport events
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Golfing on site
• Playground on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Concerts/live shows
• Wine release events
• Reception hall
• Japanese garden
• Secured parking
• Vegetarian menu options available

Rooms Available

• Family Room

  This air-conditioned family room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit has 2 beds and 1 futon.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Wine or champagne
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Double Room

  This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Wine or champagne
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Twin Room - Disability Access

  This air-conditioned twin room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Wine or champagne
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Double or Twin Room

  This air-conditioned twin/double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Wine or champagne
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key card access

Guest Reviews

• Karolina (4/5): Not recommended - Not much part of nice bathroom Stinky hall like split bear, parts in bathroom broken. All night u can heard banging water in pipe from central heating. Lock in door doesn’t work. Reception separate from hotel middle in pub when is only 1 young lad provide wrong information not organised well. Charge for breakfast and unable to eat as receptionist said it’s open at 7am and was close till 8. No one answer the phone or respond for message, no one on the property only one old lady which she was cleaning. Address from booking it’s not directly to hotel but to the new building estate take of 20 min to find location.
• Lynsey (9/5): -
• Yue (8/5): -
• Carmen (10/5): -
• Aaa2501 (10/5): -
• Nolan (10/5): Was comfortable and convenient to visit my sister in Blackburn hospial - Breakfast was excellent value and great choice as were the meals in the evening. Staff were friendly and nothing was too much trouble. Nothing
• Sophie (10/5): -
• Max (9/5): - Alles
• Gibson (9/5): - Good location. , clean comfortable room. Good food choice.
• SEGOMOTSO-K (10/5): -
• Jacqueline (8/5): Shame about the bed - Good location, clean, nice room Bed was too hard couldn’t sleep
• Nicola (9/5): Cheap and cheerful - Clean and comfy Check in a bit weird as through the bar
• Jo (7/5): -
• John (8/5): -
• Chris (10/5): -
• Elizabeth (8/5): Good accommodation at a reasonable price - Clean and comfortable. Accommodation separate from pub so quiet and has kids playground Single beds are narrow and only 2 teabags for a 2 night stay.
• James (10/5): -
• Raymond (8/5): Comfortable and convenient - Food, clean and tidy Nothing
• David (8/5): - Its convenient used this hotel couple times before so know where it was food was good Dont think its the hotel staff or the pub staff but the car park needed clearing of empty cans and broken bottles
• Kai-hong (10/5): -
• Andrius (10/5): -
• Gibson (9/5): - Good food, quiet location
• Jason (8/5): A very good choice with still sonne room for improvements . - Its location was perfect for me. Keys didn’t work and had to go back to the pub a few times, also it felt unsafe as other residents were hanging around in the main doorway ( I assume they were residents)
• Sian (9/5): -
• Helen (9/5): -
• Steven (8/5): -
• Mohammed Jawad (8/5): X - X X
• Kevin (10/5): - Total experience
• Lynda (10/5): -
• Dean (9/5): -
• STEPHEN (8/5): -
• Sehar (10/5): -
• Emily (5/5): -
• Patricia (10/5): -
• Michael (7/5): - Great location and lovely staff
• Carmen (10/5): - Friendly staff catered to all our needs. Lovely clean room
• Adam (5/5): Slept well but wished I'd ordered a takeaway. - Location was ideal. Pretty quiet. Food was honestly very disappointing. Tasteless, bland. Breakfast was worse. Greasy and again tasteless. Coffee for breakfast was nescafe sachets and a hot water tap! Not good enough I'm afraid. Won't be back.
• Martina (1/5): - The location was great everything else was poor food was not nice Didn't like the attitude from the reception person once checked in went to our room to walk in on someone else staying in the room , this is a major saftey breach , all the reception lady said was sorry and what do u want me to do about it , she gave us another room but we didn't feel comfortable or safe couldn't leave our bags incase someone was able to walk in like we did on someone else , we also didn't sleep as was concerned if someone was gonna gain access to our room .we didn't find this acceptable we had drove nearly 5 hours wish we had never booked to stay here would not recommended to anyone to stay here
• Mark Callender (8/5): -
• Andy (8/5): Apart from breakfast - great - Location , price Breakfast was a shambles
• Mark (8/5): -
• Leah (7/5): -
• Graham (7/5): Generally good, and as expected for the price. - Breakfast was good, and the service was very good. The fire alarm went off at 1.30am during our second night. This was bad enough, but later that morning we had cold showers as the boiler apparently switches off during an alarm and it wasn't reset.
• John (10/5): Nothing to find fault with. - N/A N/A
• Jade (10/5): Me and my boyfriend stayed here and we love staying here :) - It’s a warm and friendly place
• LAURENCE (8/5): Would stay again - Location good for my meeting. Fact annex separate from pub not ideal but ok. Breakfast a bit overcooked
• diane (5/5): Only an average stay - Meal Breakfast Cleanliness Fire alarm went off at 1.30am Shower cold Shower only trickled out
• Daniel (1/5): I didn't stay there because it was cancelled as to why you would send me this knowledge it was cance - It was the worse experience ever, I would not recommend it to anyone not even dog. I book the reservation with booking.com, afterward I didn't even get a confirmation that everything was read. I got there at 10 in evening, when I got there I have to go to the pub for check in. When I got to the pub my reservation was cancelled no call or any3as such to say it was cancelled. I have driven an hour and a half and has to do the same to go back. If I was anyone I would not stay there at all. Everything to the point of my money being refunded which I have to wait for 12 days for it. An awful experience honestly.
• salima (5/5): -
• Mark (10/5): - Comfortable, clean and quiet room. Staff were all friendly and helpful.
• Dennis (6/5): - The evening went well, nice room, nice shower and nice dinner Being ignored at breakfast. Walked out after fifteen minutes of waiting at a table and the server walked past me several times to take orders from other customers and didn't even acknowledge i was there.
• Rodney (8/5): Good value for money - Good value for money. Good location for our purpose which was a stop over after visiting Ewood Park for football match. Approximately 45 minute walk to the ground. Nothing to complain about, other than no white bread available at breakfast time.
• Shamas (10/5): -
• Shamas (10/5): -
• Joseph (4/5): Average. - It was cheap and cheerful, the bed was comfy enough. The hallway had a smell of weed, and it wasn’t well marshalled, as clearly people were smoking in their rooms or in the hallway.
• Naomi (8/5): - Nice clean rooms and pub was nice too. Breakfast was good and good selection. Bit further out from town but users around and under £5to the town. Staff friendly Tv doesnt cast to phone and only free view channels. Wife's a bit hit and miss at times
• Stuart (8/5): -
• Naadira (10/5): Exceptionally clean - The room had everything we needed and was exceptionally clean. The single beds seemed smaller than regular single beds, but we're very comfortable.
• Gabrielle (6/5): Ok - Quiet location Our key card didn’t work so at 11.30 I had to find someone to let us into our room. He did this but went off with the card. It was an extremely windy rainy night and I couldn’t face going back to the reception so we did without electricity until the morning.
• Theresa (10/5): Perfect stay - home from home - We love staying at this hotel. The rooms are very comfortable, have everything we need for our stay. Having the bar and restaurant on site is also incredibly beneficial as is the on site parking. The team of staff are super helpful and friendly. Cannot fault a thing.
• John (10/5): Great overnight stay - Great pub and food,great rooms clean comfortable and great room facilities tea coffee milk kettle just great. There was nothing we didnt like
• Neil (10/5): -
• Linda (10/5): - all of it nothing
• John (9/5): -
• Victoria (8/5): - Clean and tidy room. Comfy bed. Good sized room.
• Steven (8/5): -
• Hawryluk (10/5): -
• Shannon (2/5): Please think before booking - The room was bigger than a normal room The room was too hot and you are unable to open the window it has a safety latch on the air con machine in the room wasnt cooling the room down. The beds were very uncomfortable and the people abive us were up all night banging. We left early a whole day as our children couldn't sleep
• john (9/5): Great - A great stay at the willow's. Good location,& there is another pub across the road to go into as well. The accommodation staff are first class & the rooms are spotless..5 starts fir them Prices at the bar are on the steep side.
• BEVERLEY (10/5): Extremely pleasant stay - Clean. Great location. Fabulous manager. Could possibly have done with an iron.
• Kewssie (8/5): - Clean rooms and great heating system. I had a pleasant stay.
• steven (10/5): -
• Rachel (8/5): -
• John (9/5): -
• Steven (8/5): - fantastic pub and food
• Steven (8/5): -
• Alison (4/5): Unnecessary problems - It was in the right location Continuous problems with the key card meant we had to wait to get into the room or ask staff to let us into the room. Didn’t feel safe in the reception area as hassled by two men to use my phone to call them a taxi
• Dania (10/5): -
• Croft (10/5): -
• Iwona (8/5): -
• wasim (9/5): -
• Anthony (8/5): -
• Jamie (10/5): - Good value, clean and comfortable room with good facilities. Nothing.
• Waring (8/5): -
• Kathleen (6/5): - Location, friendly staff, clean room. We booked for 2 nights, confirmed on arrival. However after the first night our room key was cancelled, thus on returning after being out all day we could not enter the hotel building.
• Nick (9/5): -
• Tim (10/5): Excellent - We can take for granted this type of stay in and out quick and average reviews but this stay was perfect excellent correspondance, welcome from the team with an immaculate room and a great breakfast - Thank you
• Jason (10/5): - Super friendly staff,clean,better than premier inn
• Ian (10/5): Ten out of ten I’ll be back - Parking and lots of it Nothing it’s was clean and food in the pub was great and staff are amazing
• Shazia (10/5): Nice staff and clean rooms. Thanks - Staff was very welcoming and room was very neat and tidy . Staff was friendly and breastfed was very nice.
• Peter (7/5): - Location was good Breakfast not up to the usual standard
• Shazia (9/5): -
• Michael (5/5): Dont bother. - Clean room with a comfy bed. Staff customer service appalling. Couldnt be bothered to serve a single pint of beer at 10.55pm. Id driven over 250 miles in horrendous weather. A decent pub would have served a pint and looked after their customer. This pub staff preffered to sit together having a drink. Wont stay here again and had breakfast at a nearby cafe instead of here. Shower pressure is very low.
• Humphrey (10/5): - The price of the room and the room itself The price of the alcohol
• Timothy (8/5): - Friendly staff, comfortable bed. Car parking easy. Hot water is not hot. Confusion over breakfast ordering. I think I paid for two but only had one.
• Andrew (8/5): -
• Mark Moorhen (10/5): - Easy check in, room was clean, bed comfortable, good shower. What's not to like.
• Ben (8/5): -
• Helen (9/5): -
• Ian (9/5): - Welcome was warm. We were informed of everything we needed to know in a clear concise way. The room was clean and contained everything we needed. The meals were good and nicely served. All the staff were warm and friendly.

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