Hotel Orient Regency

Location: 292/298, Maulana Shaukat Ali Road, Near Shalimar Cinema, Grant Road East, Mumbai, in

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 12:00 PM - 11:30 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Car hire
• Currency exchange
• Fire extinguishers
• Smoke alarms
• CCTV outside property
• 24-hour security
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Internet access
• Housekeeping on request
• Reception hall

Rooms Available

• King Room

  Featuring free toiletries, this double room includes a private bathroom with a shower. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed and 1 futon.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Key card access

• Deluxe Double Room

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

• Premium Double Room, 1 Double Bed

  1 Double Bed

  210 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 39-inch flat-screen TV with digital channels

  Food & Drink - Room service and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Towels and shower

  Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Lever door handles

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Desk
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Wheelchair accessible
  • Free newspaper
  • Daily housekeeping
  • Room service
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided
  • Guidebooks or recommendations
  • Restaurant dining guide
  • Doorbell/telephone notification
  • Lever door handles
  • Desk chair

• Superior Double Room

  Featuring free toiletries, this double room includes a private bathroom with a shower. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed and 1 futon.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Key card access

Guest Reviews

• Sultana (8/5): -
• Hamzaali (7/5): I would definately stay again, if and when they give me a good room worth what I have paid. - The location is good but little difficult to get a taxi to bhindi bazaar. Overall good I had booked a room with a good window with city view. Arriving after 24 hrs of flying they gave us a room which had no window. I objected so they moved us to another room which had window but the room was much smaller than what I had opted. The BF was mediocre and lot of times had to wait for fresh fruit or food to arrive. Overall ok. That could definately improve
• haji (10/5): Very good - Very good
• Aiysha (1/5): Don't bother - Nothing. Staff were so rude. They cancelled our booking and didn't even notified us. They say they can't take payment through booking.com. so why are they on booking.com?? The reviews are bad do not book here at all. Nothing. Staff were so rude. They cancelled our booking and didn't even notified us. They say they can't take payment through booking.com. so why are they on booking.com?? The reviews are bad do not book here at all.
• Arti (3/5): -
• Yousef (5/5): - ‏الموقع ‏قمت بالحجز عن طريق booking ولما وصلت إلى الفندق اتفاجأ بموظف الاستقبال يقول لا يوجد حجز
• Sohban (1/5): - Just near market Bad behaviour in reception staff
• Saleh (8/5): -
• Prashant (7/5): - The upkeep of the property was good. Bathrooms were clean and spacious, towels were clean. Staff was courteous. Front-desk did a great job handling guests. Will visit again if i need a room in this area. Drinking water, you need you buy bottles from the hotel, besides a half litre bottle given as complimentary. This is not just bad customer service, it is unlawful as well. I understand a lot of their guests prefer to buy bottled water, so it makes sense. Having said that, the staff were only doing their job, so nothing against them. This feedback is meant for the owner to consider. My strong words are only meant to suggest something that makes business sense…and since all other things are being done well!
• Deepak (10/5): -
• talha (1/5): -
• Abdulmajeed (1/5): -
• Mohamd Naim (10/5): - Good sarvice Good
• Agira (1/5): -
• Hamzah (2/5): AVOID AVOID AVOID - Nothing Honestly, one of the worst experiences I’ve had at a hotel. The staff were downright rude and couldn’t care less about guests. Any time we tried to speak to them, they brushed us off like we were interrupting something more important—which apparently was helping their friends connect to the Wi-Fi. They were literally eating food and chatting away with random people right at the front desk while guests were waiting. To top it off, they kept insisting the card machine wasn’t working, but surprise, it went through perfectly fine when we pushed back. Completely unprofessional, no sense of hospitality, and zero respect for guests. Wouldn’t recommend this place to anyone.
• Rai (7/5): -
• Mohit (9/5): -
• RAHBI (3/5): - للأسف لم يعجبني اسلوب موظفين الاستقبال سعر الغرفة غالي جدا ومساحتها صغيرة موظفين الاستقبال معصبين
• Paul (2/5): Wish I went another hotel - Not worth what you pay, staff open door for you and expect a tip, I gave plenty of tips and I was getting in my taxi to leave and the cleaner guy asked me for a tip, sheets on need were torn, ok for a one night stay but not any more than that
• Abdullrahman (8/5): -
• Sana (8/5): It’s Was a very stay except High Rates. - It’s Very Good. Humble Staff Cleanliness was very Good. Just Rates were too High. High Rates.
• Yasser Salim kamis (6/5): - Room size Cleaning the room is very bad
• Murtaza (10/5): - Good rooms and good service
• Abid (10/5): -
• fatema (9/5): Comfortable and clean - They offered a wider variety of options compared to other hotels in Mumbai. The staff were attentive and helpful. We were satisfied and happy about everything. Highly recommend it.
• Mufaddal (6/5): Pleasant -
• Mehboob (7/5): Good value for money , surrounding area are crowded and dirty, dirty to walk around with family, centre of mumbai - Clean
• Sehra (8/5): Like the hotel the staffs and all ..will go back again - The location the staff very helpful Not many options for breakfasts
• Sehra (8/5): Very good - The location The breakfasts
• Tasleema (10/5): Wonderful experience, I shall come back to stay here - Location and availability of all necessities nearby
• Farazsidd (10/5): Exceptional -
• Maunik (1/5): Bad - 1. The service was the worst; we asked if we could extend our stay for one night. Even though they had rooms available the staff did not give us confirmation until we booked another hotel and were leaving for that hotel. We stayed there for 2 nights and asked 4-5 times during our stay, but the reception guy was just busy on his phone not bothering to answer. 2. Hot water did not work;: we asked the reception guy to check (BTW the phone was not working either, we had to go down to the reception 3times just for this), he sent someone and the guy said he will call the plumber.. when we came back in the night the water was still not fixed. upon asking they made excuse saying the plumber was on vacation. 3. cleanliness: when the guy came in our room/bathroom to check the hot water, he had his dirty slippers on... which left dirt marks all over the bathroom and in the room upon his exit. 4. Not accommodative at all: these guys would call 4-5 of their friends sitting and joking around at the reception in the night not attending the customers' requests properly
• Poorna (10/5): - Difficult to find location. Taxi had to circle back a couple of times. Liked the place. Willbe back.
• Utkarsh (6/5): Pleasant -
• TASLIM (10/5): - Convinient
• Rakesh (7/5): Good -
• Apoorva (8/5): Very good -
• Louay (5/5): Passable -
• Jaineel (3/5): Poor -
• Mahomede (10/5): Exceptional -
• Amena (9/5): Superb -
• Raja (6/5): Pleasant -
• Mahomede (10/5): Exceptional -
• Vamshi (1/5): Bad - Tgey did not accept our booking
• Swaleha (5/5): On the whole it was fair. - All the cups have broken mark on them, Need to replace the cups. The coffee was very good. If Cleanliness have been better, the hotel would have been a wow experience, Despite there are enough room maids for cleaning, their standard are very low. There is inconsistency in removing used plates. I asked the room maid when he will remove ithem (placed in front of the lift), he told me that it will be done in the afternoon. Also the staff does not have any training in keeping the place clean. Perfumes should be placed in corridor to remove polluted and stuffy air.
• Shaja (5/5): It was really pleasant to stay there - Everything super clean Need to add more foods in breakfast buffet
• Sahasrabuddhe (3/5): Poor -
• Azad (8/5): Overall the hotel was nice and reception desk staff were very friendly helpful - Was very clean and staff were very friendly and they looked after us very well Brake fast was basic but good
• Andrew (1/5): Bad - Nothing Horrible Only 1 bottle of water per day per guest
• Anupkumar (4/5): Disappointing -
• Aditya (2/5): Very poor -
• Narendra (10/5): Exceptional -
• Julio (4/5): - Pictures look way better than the actual hotel, room was dirty with dirty sheets and I kept restroom. Would not stay here again.
• Sheikh (7/5): Rate are too high - Ok Ok
• Faraz (7/5): Good -
• Kannan (1/5): Bad - The booking was cancelled the moment i step in. Reason: no deposit
• Hitashu (1/5): they didn't provide the room and said your booking has been cancelled without any prior information and caused us bi -
• Javed (9/5): A big shout out to Ijaz, bilal and tanveer along with all the staff for making me feel welcome. Hope to see you all agai - Lovely location, central to my needs and wonderful food and culture around. A stones throw from seafront and top service from staff at the hotel! Some rooms with no window and enclosed. Cant gauge the time of day and unable to know when the sunrises or sunsets!!
• Hamood (6/5): Pleasant -
• Rashida (10/5): - Very Good Stay.All the staff very good. Good food.Thank you all
• Anirban (4/5): Disappointing -
• Mohid (4/5): - Breakfast was terrible not much options I paid for a superior room which had no sofa which was shown on the photo images on the website room was small and no windows no oxygen in the room had to open door few times to let air in Wouldn’t stay there again
• Vir (5/5): Passable -
• Ibrahim (10/5): Exceptional -
• Shreya (1/5): Bad - There is very bed Location. Read light area.
• Dr (9/5): Superb -
• Rohini (5/5): Passable -
• Tauseef (5/5): Passable -
• Akash (1/5): Bad -
• Patel (6/5): Pleasant -
• Kumar (5/5): Passable - Room was neat and clean They did not even gave us 1 bottel water. That is also chargeable
• Idris (8/5): Very good -
• Bimal (7/5): Good -
• Abdussalam (8/5): Very good - cleanness and neatness and cooperative staff, easy excess and market surrounding, restaurant nearby etc. checkout time, which is 11:00 am, minimum it should be 12.00 noon
• Yusuf (6/5): Pleasant stay - My 3rd stay at the hotel Heavy traffic area
• Dhaval (8/5): Good location for consulate work - Good location. Nice friendly staff
• Elena (10/5): Exceptional -
• Qutub (9/5): Overall satisfied - Location and breakfast Reception staff can be more politely
• Tousif (10/5): Nice - Excellent Hotel
• Bhuvanesh (8/5): Very good -
• Benat (8/5): Nice stance - Central Mumbai is so messy and it’s difficult to find a fine place like this one so clean and modern. The breakfast was amazing and not crowed. The location is alright but if you are European you may consider to get a hotel closer to Colaba as this hotel is in Central Mumbai. If you are adventurous then you are on the right place
• Ieva (7/5): Good hotel for a short stay - The staff was friendly, they organized an extra bed for our child. House keeping staff was caring all the time, they provided everything we asked for. Nothing particular. But I killed 2 cockroaches in the room at night, but that did not bother me much. Also a noise from the steet came to the room, but it was ok.
• Sultana (8/5): Value for money hotel - It’s my go to hotel whenever I’m in Mumbai. Well Located and clean! Friendly staffs, they have a restaurant in house so after a long tiring day we prefer to eat there, also we can customise our food according to our taste. Perfect! They also have silent rooms so no noise from the outside. Thanks to everyone at Hotel Orient regency for making us feel at home 😊
• Zeel (7/5): Good -
• Rinthi (6/5): Pleasant - Rooms were okay Not worth the money I paid
• Mohammed (8/5): Very good -
• Vishal (8/5): Very good -
• Bilal (7/5): Good -
• Venugopal (10/5): Exceptional -
• Sk (10/5): Exceptional -
• Islam (3/5): Poor -
• Soumen (8/5): Very good -
• Ahmed5 (7/5): Good - Staff and food Noisy
• Dibyajyoti (10/5): Exceptional -
• Idris (6/5): Pleasant -
• Anitha (3/5): Poor -
• Philipp (2/5): - Old amenities, rooms not really clean and smelly
• Steffen (6/5): - very loud slamming doors, day and night. bathroom stains near toilet and sink. some personell friendly, mostly strange. food was very good (indian buffet).
• Farhaan (7/5): Good -
• Tushar (1/5): Find a better place - Location is nearby the HN reliance hospital Shabby rooms, not worth the price charged,restaurant does not start before 8 am so basic tea would also be not available.

Photos