Menesse the City by Casago

Location: LB Avenida Constituyentes, Playa del Carmen, mx

Star Rating: 7 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 04:00 PM - 09:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• Lift / Elevator
• Massage services
• Non-smoking throughout
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• 24-hour security
• Front desk (limited hours)
• Free wired internet
• Access to nearby indoor pool
• Playground on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Exercise/lap pool
• Garage
• Health or beauty spa nearby
• Swimming nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Studio Apartment

  This apartment has a microwave, air conditioning and kitchenware. The electricity fee is not included in the reservations of monthly rates.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Video
  • Private bathroom
  • Kitchen
  • Private entrance
  • Tile/marble floor
  • Mosquito net
  • Wardrobe or closet
  • Stovetop
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Semi-detached
  • Private apartment in building
  • Toilet paper
  • Books, DVDs, or music for children
  • Rooftop pool
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window

Guest Reviews

• Amy (8/5): Great location easy check in. - Location and staff are great. Always clean. They provided water in a large container but the pump wasn’t working and the hose had pink water in it forming algae. Not a big problem but disappointed couldn’t use the water.
• Mathilde (9/5): - God placering, stedet var pænt og rent. Dejlig pool
• Camila Nair (10/5): -
• Javier (9/5): - Instalaciones e ubicación Sin servicio d limpieza. No había cambio d toallas ni sabanas
• Juan Ignacio (10/5): -
• Amy (7/5): Good location bad communication - The property itself is great. Great location staff at building is great. Parking is easy. New building with good AC and gym. Even a sauna. The host interaction was complicated and the communication was confusing. There was too many versions of the rules sent but no clear Check in process. Nothing explained thoroughly. Had to wait 20 minutes to finish my check in. Thankfully the building staff is caring and allowed me to park my car in the building. If not I’d have to find street parking which requires payment and finding at all impossible. Wait for host and then go back to my car to park at building. It’s added stress. Then waiting for them to show up. Charging 100$ security fee for 1 night. Communication was terrible. I could have checked in earlier but had horrible response time from the host and had to decide to go on with my life or wait hours for confirmation of check in time. I’d skip staying here again just to avoid the extra hassle this host causes. I’ve stayed at other rooms at this building. Was 100% easier and better communication. I don’t want have a lengthy check in process. And now for 1night I have to wait 5-10 days to be refunded my 100$. Ridiculous! That and the pricing with taxes being half of the total charge. They list at 36$ but then add 35 in taxes. Just say it’s 70$ it’s dishonest. Yay over all not happy. And the first thing this morning I get a text saying I need to know checkout is at 12 and let him Know when I leave. Can I just have my time not trying to be in constant communication with this guy. He needs a better way to handle his bookings. Self check in I got the code for the keys in the tiniest of tiny font on an image. He was right there with me. He couldn’t hand me a paper. Or tell me or even type it so it was readable. No he sent me and image of a number. Uhg. Casago it printed out everywhere. How about printing out the WiFi password. Or giving folks info on parking. Or Check in Simplify. And make it clear He never just said Text me as I need to be there to finish the Check in. I need 20 minutes lead time. Too many communications too little information.
• Joseph (4/5): Disappointing - Good location. Good roof top pool. Toilet stopped flushing for second half of our stay. The door to the balcony does not seal there is a 1cm gap so you can hear all the traffic and people throughout the night extremely loudly and clearly. Shower water was only warm for a few seconds of each shower.
• Ramona (8/5): Very good - Great location 10 min walk to beach and 5 mins to 5th Avenue across the road from Mega supermarket with a number of restaurants nearby. 7 min walk to Alternate ADO bus station. Great studio, provided a big water drum, washing up items, good air con and fan. Shower quite small but ok Condo facilities clean, small gym, decent sauna and great rooftop pool and bar for adults. We didn't use ground floor pool as very shaded due to design. CASAGO reps were great and very helpful when we needed to sort anything. I thought change of towels at 15 USD was expensive and if you wanted bed linen change aswell that was 30 USD. Would definitely recommend and return This studio is on the main road side of this condo and it is a busy road. My husband had to wear ear plugs to sleep well which was not a major issue jut you can hear traffic noise at most times although after a couple of days I didn't really notice it
• Dustin (2/5): Very poor -
• Julissa (10/5): Exceptional -
• Lamarr (8/5): Very good -
• Cruz Antonio (2/5): - Muy mal , no me Pude hospedar
• Richard (4/5): Not as booked - We booked a suite with king size bed and kitchen. The bed was a queen and more like a box spring than a mattress. We have stayed at city condos before with a different company and thought it would be the same, it wasn’t. I’m not a teenager Anymore and had very little sleep the night’s we stayed there. I’m sorry to write a bad review because Juan did help get us moved to a nice condo for an extra charge after two night’s. Juan was excellent in helping us even moving our luggage.
• Marcio (10/5): Pode melhorar, mas foi ótimo. - O apartamento e ótimo, bem localizado, organizado perto de tudo. Fiquei 7 dias e como não disponibilizam limpeza dos quartos senti falta de material de limpeza,tipo rodo vassoura e panos de limpeza.
• Verified traveler (8/5): - La propriété est impeccable. L'ameublement minimal: pas de chaise confortable, articles de cuisines marquants eg. chaudrons, poêle.. Malgre celà..intéressant.

Photos