Aluna Resort Tulum
Location: Poligono 04 Fraccion 05 Lote 04 S/N, Tulum, mx
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Stay at Kimpton - Aluna Tulum
Nestled just 3.1 km from Tulum Archeological Site, Kimpton - Aluna Tulum offers a lavish retreat in Tulum.
Unwind by the Pool or Explore on Wheels
Indulge in the outdoor swimming pool, access beach clubs at sister properties, or explore the area on rented bikes.
Relaxation and Convenience at Your Fingertips
Enjoy pool views, a terrace, gardens, spa services, and a 24-hour front desk for all your needs. Each room features a flat-screen TV, private bathroom, and a wardrobe.
Book now to experience the perfect blend of luxury and comfort at Kimpton - Aluna Tulum.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Massage services
- Packed lunches
- Non-smoking throughout
- Concierge service
- Wheelchair accessible
- Kid meals
- Lower bathroom sink
- Outdoor furniture
- Fruits
- Shallow end
- Pet bowls
- Spa/wellness center services
- Beauty Services
- Pet basket
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Happy hour
- Cooking class
- ATM/banking
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Snorkeling on site
- Self parking (surcharge)
- Beach umbrellas
- Free pool cabanas
- Pool sun loungers
- Offsite parking discounted rates available
- Beach yoga on site
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Art gallery on site
- Wine release events
- Reception hall
- Exercise/lap pool
- Japanese garden
- Secured parking
- Health or beauty spa nearby
- Swimming nearby
- Bicycle-friendly property
- Rooftop garden
- Vegetarian menu options available
- Bulk dispenser for toiletries
Rooms Available
-
Essential King Room
The spacious double room offers air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Seating Area
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
- Hand sanitiser
-
Room, 2 Queen Beds, Balcony (Essential)
2 Queen Beds
412.36-sq-foot room with a balcony/patio
Internet - Free WiFi
Entertainment - 40-inch Smart TV, Netflix, and iPod dock
Food & Drink - Room service (limited)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, access to in-room childcare, and wardrobe or closet; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Safety deposit box
- TV
- Air conditioning
- Bathrobe
- Private bathroom
- Slippers
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Down comforter
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
-
One-Bedroom King Suite with Balcony 2
This suite's special feature is the hot tub. The spacious suite provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Additional bathroom
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Hand sanitiser
-
Essential King Room with Balcony
The spacious double room offers air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Seating Area
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Hand sanitiser
-
Premium Queen Room with Balcony - Non-Smoking
The spacious double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Seating Area
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Hand sanitiser
-
One-Bedroom King Suite
Guests will have a special experience as the suite offers a hot tub. The spacious suite provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Additional bathroom
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Hand sanitiser
-
Essential Queen Room with Two Queen Beds
The spacious double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Seating Area
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
- Hand sanitiser
-
Essential Room
The spacious double room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Seating Area
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Hand sanitiser
-
Essential Queen Room with Two Queen Beds Mobility Accessible - Non-Smoking
The spacious double room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Seating Area
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Shower chair
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
- Hand sanitiser
Guest Reviews
- Bradley (6/5): - Rooms were nice and clean and the free drinks in the evening is a lovely touch Rooftop bar and restaurant was never open and looked like it hadn’t been for a while so the photos advertising the property are not accurate. Breakfast says it starts at 7 however it’s more like 7:20 which is an ideal Wen we have a transfer booked.
- Sandro (7/5): -
- Bradley (3/5): -
- Lozinguez (9/5): Bien - Calme et confort Personnel pas super aimable
- Mica (10/5): The perfect little getaway - It was close to all restaurants, a small drive (8mins) to beachfront and a lovely hotel with great staff Nothing really, if we had to say, the upstairs bar could have been open but then the staff gave us poolside service so really they went above and beyond!
- Dror Katzman (10/5): - Every thing
- M (8/5): Relaxing time at the rooftop pool - I enjoyed the stay and loved the rooftop pool which I practically had to myself the times I used it, so was very peaceful! The other pool on the ground floor was nice too. Beach towels were readily available. I had a lovely big room with nice facilities. There was a good selection of fruit, yogurt, nuts etc on the breakfast and when I was served hot food (fried eggs) that was also tasty. I enjoyed the 'social hour' where a free daily cocktail was offered. The reception staff could have been more helpful - not much information was provided at check-in. I stayed at the hotel two nights before joining a group tour so I asked whether I could stay in the same room but they said no despite the hotel being very quiet at the time. It was also unclear what was included at breakfast - some people seemed to be offered a la carte and others not, although I was offered it one day when the buffet was not ready. Also, on returning to the hotel one day, one member of staff questioned me, as if I wasn't a genuine guest which upset me a bit. As stated, the hotel was quiet so the rooftop bar/ restaurant and swim-up pool weren't open. That could be made more clearly on the website.
- Daisy (10/5): Beautiful location with fantastic staff and wonderful food. - Excellent air con! Really friendly staff who were happy to help with anything. N/A
- lionel (8/5): - Emplacement correcte si vous avez une voiture. Personnel de l hotel très bien et au top. Chambre parfaite, spacieuse et propre. Un petit bémol personnel concernant les serveurs au bar, beaucoup trop insistant pour consommer d avantage. Franchement trop lourd à mon goût.
- Christopher (10/5): - Everything! Fantastic hotel and all the staff were amazing! Nothing!
- Gulyamov (10/5): -
- SIDALI (9/5): Très beau séjour - Le lieu le cadre est magnifique la piscine sur le rooftop et le parking juste à côté Nous partions en excursions nous avons apprécié les box préparé merci
- Concetta (9/5): Un bellissimo e piacevolissimo soggiorno - Struttura bella e curata, da una sensazione di stretto contatto con la natura. Pulito e ordinato. Parcheggio molto comodo, di sera tardi spesso pieno. Camere pulite e ampie, e ben arredate con gusto, prodotti da bagno di buona qualità in formato dispenser, per limitare la plastica. In camera abbiamo trovato un ombrello e una borsa mare con teli da poter utilizzare durante la il soggiorno. I balconi con tetti di paglia molto caratteristici e belli, belli anche l’arredamento del balcone. da vedere, servizio aperitivo pomeridiano riservato ai clienti dell’hotel anche molto gradito. C’è anche una piscina sul rooftop. Potrebbe essere migliorata la gentilezza e la disponibilità del personale, la richiesta delle mance un po insistente e a tratti fastidiosa. Palestra poco attrezzata.
- Kaja (10/5): - Nydelige rom og fasiliteter, fantastisk frokost og middag i restauranten. Barna elsket bassenget. Særdeles hyggelig og serviceminded i resepsjonen. Vi fikk låne sykler gratis og fikk gode tips til stoppesteder. Hyggeligste service vi hadde i Tulum, skulle gjerne ha blitt lenger. Ingen ting. Alt var topp.
- Elisia (10/5): -
- El Mehdi Mohammed (6/5): -
- juan (8/5): Paseo a tulum - La habitación El desayuno
- Brigitte (7/5): Bon séjour mais accueil et entretien à revoir - Chambre confortable et propre mais sombre par contre hôtel bien placé L’entretien des jardins laisse vraiment à désirer et la piscine n’était pas propre dommage le petit déjeuner n’était pas à la hauteur du classement de l’hôtel il fallait même payer un expresso ! Quant au personnel il faudrait s’améliorer au niveau de l’accueil
- Markus (6/5): No hot water! Staff very nice and food was good. - Property is in a nice setting. Lovely plantings and good food on site. There was no hot water the entire duration of our stay. Staff had no answers as to why. Main pool was closed the last three days of our stay.
- Diane (6/5): It was nice enough but we feel we spent too many nights there - The reception staff where extremely helpful and helped us get a refund from an excursion company who cancelled part of our tour & told us we couldn’t get anything back. The happy hour drinks & snacks were very welcome and the staff in the restaurant & bar were pleasant. We had some heavy downpours whilst staying there. There were no lounge areas to sit, only your room or the restaurant. It was a good 30min walk to get into the centre of downtown. Taxis are very expensive, so we just walked. The hotel zone is a long way from downtown & also the beach zone. I had read about the zones but didn’t appreciate the distance
- Coen (7/5): - The bicycles are awesome, though old. In the vicinity, the publuic beach and maya runs are beautiful. Food in hotel is good.
- Éric (8/5): Je recommande. Très bon rapport qualité/prix - Qualité de petit déjeuner. Calme. Salle de sport - très peu d'équipement
- William (10/5): Je recommande cette établissement pour un séjour à tulum les yeux fermés - Un véritable paradis dans tulum, Petit déjeuner variée et très bon Une piscine et un cadre très agréable Cocktail de 18h offert par l’établissement, chambre haut standing,
- Leah (9/5): - Lovely hotel, great pool, friendly staff, good breakfast. Loved the daily cocktail hour. Reception staff incredibly helpful. Good value for money, conveniently located between the city and beach, would recommend.
- Daniel (10/5): 5* Djungel Oase in Tulum - Tolle ruhige Atmosphäre und schöne Gestaltung der Poolanlagen und der öffentlichen Bereiche, hübsche Zimmer, toller Rooftop Pool, und “Jungle Pool” im EG! Jeden Nachmittag Free Drinks an der Bar 17h bis 18h! Sauna wäre noch toll, und zum Strand ist es etwas weiter, aber dafür ruhig
- Nicolas (7/5): Trip au Yucatan - Hotel avec des chambres spacieuses et bien équipée (climatisation un peu froide à l'arrivée !). Parking gratuit et prêt de vélo. Manque de détails comme matelas de piscine usé, ta le de la terrasse pas propre, pas de the noir au petit déjeuner et pas de vrai café sauf si on paie. Pour ce type d'hôtel c'est tres moyen
- Sven (3/5): Preis/Leistung leider ungenügend - Schön ist die Dachterasse und die rech großen Zimmer (leider aber auch mit Baumängeln). Wir waren leider enttäuscht: Das Frühstück war maximal 4 Sterne wert und nicht sehr besonders, alle Terassen sind sehr dunkel & schattig, auch der Poolbereich unten. In den Zimmer fehlt ein Wasserkocher & Tee/Kaffee, es gibt auch keine Wasserflaschen und der Pool war nicht sauber. Zudem ist die Lage schlecht - weit vom Strand entfernt und wenig in der Umgebung los. Preis/Leistung ist zudem sehr schlecht, bei der Zahlung in Peso wird nicht der offizielle Umrechnungskurs genutzt, weshalb es noch teurer wird! Wir können es nicht empfehlen - Buchen Sie lieber woanders!
- colin (9/5): Lovely place to stay in Cancun - We really enjoyed our stay at the Kimpton Aluna Hotel. Our room was spacious and very clean, quiet at night with a lovely balcony looking over the pool. The staff were friendly and helpful and helped us book a fabulous trip around the Sian Ka'an biosphere.
- javierj_ (10/5): Excelente hotel - Muy linda pileta, las habitaciones espectaculares con salida a la zona de la pileta directa. Desayuno muy bueno y la hora social un plus Nada
- Ellen (9/5): Not 5 star - Quiet location, comfortable bed and good shower. Noise from above. Nothing on floors to absorb sound
- Bernard (10/5): Magnifique hôtel . - Hôtel magnifique. Très confortable. Piscines au top . Tout était parfait. Propreté petit déjeuné très bien. Rien
- Evelyne (9/5): Très agréable - Très bien décoré ambiance jungle ! Loin de la plage 😔
- İdil Zülal (10/5): -
- Marcello (8/5): - Struttura nuova e pulita, buona la colazione. La posizione è comodo per raggiungere le spiaggia in bici e il centro in pochi minuti. Non mi hanno dato la stanza che avevo prenotato ma bensì una diversa con due letti matrimoniali in camera, segnalato l errore in reception mi hanno risposto che non era dovuto da loro l errore
- Marion (9/5): - Nous avons séjourné 3 nuits dans cet hôtel. Nous avons apprécié la mise à disposition d'un lit bébé pour notre fils, le petit déjeuner sous forme de buffet, la piscine et l'emplacement de notre chambre au rez-de-chaussée. L'hôtel dispose d'un parking. La route pour rejoindre le centre est un peu dangereuse.
- Lucie (8/5): - L’hôtel très bien situé pas loin de la grande rue et pas loin du site archéologique. La piscine est sympa mais froide et le petit déjeuner varié. On a pris les vélos pour s’y rendre (attention à les vérifier en les prenant le garde boue de ma fille a bloqué la roue et elle aurait pu faire un soleil si elle n’avait pas maîtrisé son vélo). Chambres confortables
- Thierry (5/5): Nogo - Ontbijt beperkt en zelfs soms uitgeput. Ontbijtruimte periode februari druk en daardoor veel te klein
- padam (9/5): It was super wonderful. Specially the staff in restaurants and in reception were very much helpful. - We love the architecture and greens in property. Also, it’s near by all good restaurantes but in very quite place. The more breakfast options should be there.
- Willem (10/5): - Gorgeous, delicious food, incredible hospitality
- Cnsmaia (10/5): - The breakfast is very good and has a lot of variety. The eating area and the roof top are beautiful. The staff is very nice and welcoming. You have bicycles available.
- Christina (9/5): Tolles ruhiges Hotel mit schönen Pools und leckerem Frühstück - Super Hotel mit schönem Pool in zentraler Lage. Man kann Fahrräder leihen um zum Strand zu fahren. Gym und Pool sind schön. Das Frühstücksbuffet lohnt sich. Alles war gut.
- Christelle (10/5): Superbe séjour pour 3 nuits avec nos enfants. - Tout était très bien, literie, personnel, petit déjeuner, propreté, sécurité et proximité des restaurants et du centre de Tulum. Rien
- Diego (1/5): Da cancellare - Andare via L'hotel e li staff cambiano i servizi inclusi nella prenotazione a loro piacimento e per loro una doccia con acqua calda non è essenziale ma u optional al quale si può rinunciare
- Susan (8/5): - Quiet Clean Good bathroom
- Wilfried (10/5): Super séjour, acceuil très agréable et emplacement à mi-chemin entre le centre et la plage (accès gratuit aux plage du p - La chambre était très spacieuse (RDC avec accès piscine) avec produits de douche, peignoirs et super douche. Présence d’un panier de plage et parapluie pour sortir. Décoration de la chambre, très sympa. Petite terrasse donnant sur la piscine. Personnel très agréable et disponible. Rooftop et tous les soirs un « social hours » proposé sur le rooftop ou au niveau de la piscine du bas. Emplacement est génial à mi-chemin entre l’accès au parc du Jaguar (accès plage gratuit) et l’avenue avec les restaurants. Prêt de vélo gratuit. Absence d’une machine à café ou d’une bouilloire pour le thé, ce qui est totalement incohérent avec le reste des prestations.
- Ruslan (9/5): -
- Evelyne (8/5): Agréable - Très agréable
- Gang (8/5): -
- Henrik (8/5): Perfekt om man vill stanna på hotellet - Stort, allt fungerar som det skall. Trevlig personal. Bra poolområde. Det ligger inte nära något egentligen.
- Sarah (5/5): Durchwachsen - Social Hour, Lage, Rooftop Restaurant Das Zimmer war feucht und hat nach Schimmel gerochen. Selbst die Kleidung hat den Geruch nach nur 2 Tagen angenommen.
- Teresa (8/5): - Comfortable room with large bed and sitting area. It had a beautiful view of the pool. Happy hour with free drinks and canapes was fun. Bikes available free of charge. No tea/coffee maker in room
- Eva (8/5): מלון בוטיק במיקום לא ליד הים אבל נוח מאוד לכל מקום - מיקום טוב אזור שקט מלון בוטיק אין קומקום לעשות קפה או מכונה , ולהזמין קפה בשש בבוקר לחדר גם אין אפשרות
- Alexandra (10/5): -
- chiara (8/5): - Colazione abbondante, doppia piscina, bici gratis La televisione è solo locale, non si collega ad Internet per cui è del tutto inutile. Lieve odore di umido all’inizio ma poi è scomparso forse la stanza era chiusa da un po’. La Sera per uscire serve un taxi
- Gerrit (9/5): - Oase van rust. De service is echt geweldig. Ik zou geen minpuntje kunnen bedenken. Goed ontbijt, ruime kamers, lekkere regendouche, mocht misschien wat harder voor dames met lang haar. Gratis fietsen. 10 minuten naar het strand. Dat ligt in een natuurgebied. Schone stranden! Let op : je mag hier geen plastic zak en plastic flessen mee naartoe nemen. En nog mooier, geen rokers op het strand! Gewoon verboden. Geweldig! De service in het hotel is fantastisch, een echte aanrader. Helemaal niks
- Alfio (10/5): Ottimo rapporto qualità prezzo - Dimensione della camera
- Camilo (8/5): Bueno, Calidad precio - El hotel es muy bonito en general, todo bastante limpio, Te dejan las bicicletas para que des un paseo Tiene parking Accesos a la habitación rápidos El personal de recepción muy atento Las amenidades espectaculares Desayuno básico pocas opciones Dentro de la habitación había olor a humedad muy fuerte que no se quita aunque enciendas el AC, el olor a humedad en la ropa de cama también dormías y sentías que estaba todo húmedo y mojado El personal del restaurante le falta un poco más de interés y buena cara a la hora de atender al cliente El gym muy pequeño y sin muchas máquinas El roof top estaba cerrado
- chiara (8/5): - Personale gentilissimo e disponibile per ogni problematica Bella la doppia piscina, la pulizia e le dimensioni della stanza Peccato per il ristorante in terrazza che è chiuso, climatizzazione delle stanze non ottimale
- Mahdi (10/5): -
- Sofie (10/5): -
- Sofie (10/5): Beautiful hotel in the jungle - Hotel is beautiful, food and drinks were incredible, better than most of what we had outside the hotel
- Negin (1/5): - Terrible location. Rude staff. Nothing seemed to work. No room service. The most terrible hotel I’ve ever stayed at
- Katarzyna (8/5): It was greate - Everything
- Yafit (5/5): לא אחזור יותר , מרוחק, בעיות ריח, בריכה לא נקיה - חדר נחמד לא נענו לבקשות: ריח של ביוב, בריכה מלוכלכת, מצעים מלוכלכים
- Abhimanyu (8/5): -
- André (8/5): Un Hotel agradable para descansar. - La habitación, el personal agradable y la disponibilidad de bicicletas La comida era muy buena y el ceviche tropical excelente. Nada en especial
- Megan (7/5): Pretty hotel, nice staff, liked the bikes - Rooftop pool was nice, atmosphere was pretty, liked the free bikes Generally a little damp and dark and a bit far from both the beach and town
- Anna (8/5): -
- Kaapro (9/5): -
- Mellissa (7/5): -
- MYRIAM (2/5): Inacceptable - A fuir. L’emplacement ok mais l’humidité est insupportable et le management anti professionnel La manager non professionnelle. Pas souriante. Le reste du personnel est très gentil en revanche vraiment. C’est très humide dans les chambres. On nous a changé 2 fois de chambres. Et surtout ils ne font rien pour réduire l’humidité. L’odeur est insupportable. Je mets jamais de mauvaises notes. J’essaie de toujours trouver le positif. mais là trop c’est trop. Quand nous avons demandé de quitter après la 1ere nuit. Ils ont refusé sous prétexte que c’est la haute saison. Inacceptable. Booking a du faire un geste commercial car je suis Genius 3 et que je ne laisse jamais de mauvais commentaires. Ce n’est pas du tout un 5 étoiles. Pas d’eau potable dans la chambre, pas d’eau chaude pour prendre la douche la première nuit. Franchement on était dégoûté d’être venus après avoir fait plusieurs hôtels au Mexique et à tulum.
- Márica (9/5): - The room was spacious and clean, and the furniture was well-maintained. The staff were kind and professional. The hotel also offers free bicycles. NOTHING
- Luis (7/5): We only stayed two night. Nice place. - Quiet Property is OK
- Liesbeth (7/5): Prima, niks bijzonders - Kamers waren netjes en schoon Ligging van het hotel, zwembad beneden voor ons een teleurstelling. Alleen in de ochtend is er wat zon; de rest van de dag ligt het zwembad door de bomen volledig in de schaduw. Hetzelfde geldt voor het balkon bij de kamer, wat wij erg jammer vonden.
- Catherine (9/5): - Breakfast was fine. Staff really nice. All good.
- Júlía (10/5): -
- Alexandre (10/5): Recomendo. - Vibe do local, café da manhã e atendimento eram muito bons. Todo dia um happy hour com bebida e petiscos gratuitos. Silencioso e um rooftop muito bonito. Bicicletas gratuitas. O preço dos pratos e drinks no restaurante era bem elevado. A comida era incrível, mas achei bem salgado o preço. Acredito ser o fator "Tulum" e não o hotel em si, mas não tenho outra base comparativa.
- Serge (5/5): Une nuit dans une chambre humide… - La taille de la chambre La déco Nous réservons une chambre King size pour deux adultes confirmer sur notre voucher Booking, à la réception, on nous attribue une chambre avec deux lit Queen. Nous insistons pour changer. On nous répond que l’hôtel est plein alors que tous les types de chambre étaient disponibles le jour même et même le lendemain. On finit par nous dire que Booking n’avait pas transmis le type de chambre réservé et que la présentation de Notre confirmation boutique n’avait aucune valeur… Le confort de la chambre est très affecté par l’humidité persistante: les draps, les serviettes, l’air… Nous n’y sommes restés qu’une nuit, car finalement on trouve bien mieux au même prix à Tulum
- David (10/5): Perfect spot to experience Tulum. - Location was perfect and staff were very friendly and helpful N/A
- Keren (9/5): -
- Filip (1/5): - Nothing Totally not up to Kimpton standards anywhere in the world. Not even close to 5 star hotel. Maximum 3 stars - rooms are old, smelly and dirty. If you can, better avoid this one. Even their bikes looks like from the museum…
- Aleksandra (3/5): - It’s perfectly ok. Far from the beach. The balcony coming out to the swimming pool and the bar wasn’t ideal. Really bad sound isolation.
- Philip (5/5): It’s a good hotel, but I think you can find a hotel in a better location with more restaurants within walking distance - The styling in the lobby waiting area is nice The location was pretty removed from everything, and there weren’t many restaurants or other facilities very close by. I expected the reception staff to be more friendly and more helpful and they often were a bit overworked and not as relaxed as I expected. no one was unkind, but they just didn’t really have that much time to be helpful.
- Omrie (9/5): - The great staff
- Grzegorz (10/5): Professional service and a well enjoyed holiday stay - Hotel has everything you need in such an area
- Alyssa (10/5): -
- Valentine (7/5): - Good location, between the center and the hotel area Possibility to rent bikes Rooftop pool Breakfast is pretty basic Isolation between rooms is not ideal, we could hear our neighbours speaking
- Maya (8/5): Good value-for money - Large and very comfy rooms, huge comfortable bed, nice pools, happy hours. Nice staff. Breakfast was bad (and also the hotel restaurant). Even though it was included we chose to eat outside. The hotel is not located in tulum’s hotel zone - its 25min drive. We didn’t know that.
- Jeni (10/5): The staff and facility combined made our stay exceptional! - The property is exceptionally clean with a natural aesthetic, and has a relaxed, but also elegant feel.
- Cedric (9/5): - petit déjeuner, accueil, chambre, douche, produits l’hôtel est animal friendly et ça peut paraître anecdotique mais si vous avez un client qui laisse son chien dans la chambre et qu’il gueule des heures…c’est moins sympa.
- Camille (10/5): - Super propre, super accueil. Piscine incroyable sur le toit. Bon petit déjeuner, chambre agréable. Cocktail gratuit. Bonne localisation entre le centre-ville et les plages. Vélo disponible gratuitement pour aller à la plage, à 10 minutes de là. Mention spéciale à Luis, très aidant avec les bagages et les taxis! Je recommande :) Prix un peu élevés à la carte du restaurant.
- Fabienne (9/5): Super souvenir - Tout s'est super bien passé, tout est bien pensé et confortable, le PDJ au top aussi.
- KAMENAN (8/5): It a good experience in general and the staff was friendly - The environment was green and quiet No bottle of water in the room. That was so annoying.
- Laura (10/5): Rincón con encanto - Instalanciones, limpieza, comodidad Los mosquitos 🦟
- Christophe (10/5): - L’hôtel est au calme. Ni au bord de la plage, ni au centre-ville. Mais il faudra un véhicule pour chaque déplacements. Prestations de haut niveau.
- Paola (10/5): Bellissimo il soggiorno - Top class Nulla da dire
- Eva Noemi (8/5): -
- Zoe (10/5): -
- Hen (10/5): - מקום מהמם! הצוות מדהים ודואג לכל בקשה. עלה לגמרי על הציפיות שלנו. ארוחה בוקר טוב ( לא היה מבחר גדול אבל ממש ממש טעים). החדר בין הטובים שהיינו בהם! גדול ונקי. המיקום שלו לא ממש במרכז ,אבל לא רחוק ממנו ויש מסעדות וקצת קניות מסביב. מומלץ מאוד!
- Jiaxuan (8/5): -
Photos
