The Westin Irving Convention Center at Las Colinas
Location: 400 West Las Colinas Blvd., Irving, us
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Amenities and Services
Indulge in the ultimate comfort at The Westin Irving Convention Center at Las Colinas. From the outdoor swimming pool to the fitness center, every aspect of our 4-star hotel is designed to elevate your stay. Enjoy the convenience of room service, a 24-hour front desk, and luggage storage, ensuring all your needs are met promptly.
Elegant Rooms with Modern Touches
Relax in style in our air-conditioned rooms featuring free WiFi, a desk, and a flat-screen TV. The plush bed linen and towels add a touch of luxury to your stay, making you feel right at home. Wake up refreshed and ready to take on the day after a restful night's sleep.
Unwind and Explore
After a day of adventure, unwind in the hot tub or explore the picturesque surroundings with hiking and cycling. For further exploration, take advantage of our car hire services. Whether you're here for business or leisure, The Westin Irving Convention Center at Las Colinas offers the perfect blend of relaxation and excitement.
Book your stay now and experience luxury like never before at The Westin Irving Convention Center at Las Colinas.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Pets allowed
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Non-smoking throughout
- Concierge service
- Wheelchair accessible
- Heated pool
- Lower bathroom sink
- Outdoor furniture
- Coffee Shop on site
- Pet bowls
- Visual aids: Braille
- Auditory guidance
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- 24-hour security
- Key card access
- Happy hour
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Beach umbrellas
- Free pool cabanas
- Pool sun loungers
- Fitness facilities (surcharge)
- Internet access
- Wine release events
- Reception hall
- Exercise/lap pool
- Secured parking
- Garage
- Swimming nearby
- Electric bicycle charging station
- Charcoal grill
- Bulk dispenser for toiletries
Rooms Available
-
Renewal One-Bedroom King Suite - Club Level/Hearing Accessible
The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Hearing accessible
-
Traditional 2 Queen, Guest room, 2 Queen
The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Additional toilet
- Interconnected room(s) available
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Adapted bath
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Executive Suite, Executive Suite, 1 King
Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Additional toilet
- Interconnected room(s) available
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Renewal One-Bedroom King Suite with Roll-In Shower - Mobility Accessible
The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
-
One-Bedroom Renewal King Suite - Club Level
This suite features air conditioning, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Heating
- Linen
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Smoke alarm
-
Club King Room - Club Level
The spacious double room offers air conditioning, a coffee machine, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Heating
- Coffee machine
- Linen
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
-
Queen Room with Two Queen Beds - Hearing Accessible
This double room has air conditioning, heating and a flat-screen TV with cable channels. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Heating
- Linen
- Toilet paper
- Hearing accessible
-
King Room with Roll-in Shower - Mobility Accessible
The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
-
Queen Room with Two Queen Beds and Roll-in Shower - Mobility Accessible
The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
-
King Room with Tub - Club Level/Mobility Accessible
The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Adapted bath
-
Club Queen Room with Two Queen Beds - Club Level
This double room features air conditioning, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Heating
- Linen
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
-
Executive King Suite - Hearing Accessible
The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Hearing accessible
-
Queen Room with Tub - Club level/Mobility/Hearing Accessible
The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Adapted bath
- Hearing accessible
-
Traditional King, Guest room, 1 King
The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Additional toilet
- Interconnected room(s) available
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Adapted bath
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Presidential Suite, Club lounge access, Presidential Suite
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, executive lounge access, a seating area and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Additional toilet
- Interconnected room(s) available
- Sofa
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Executive King Suite with Roll-In Shower - Mobility/Hearing Accessible
The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Hearing accessible
-
King Room with Adapted Tub - Mobility Accessible
This double room has air conditioning, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Heating
- Linen
- Toilet paper
- Adapted bath
-
King Room - Hearing Accessible
This double room has air conditioning, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Heating
- Linen
- Toilet paper
- Hearing accessible
-
Queen Room with Two Queen Beds and Adapted Tub - Mobility Accessible
The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Adapted bath
Guest Reviews
- Andrew (9/5): -
- Cecilia (10/5): -
- alexandre (9/5): -
- Malgorzata (9/5): -
- Lesley (9/5): -
- Joseph (5/5): - After spending almost $800 for my stay I still had to pay $15 a day for parking. If you want wifi access that is another $15 a day. You can stay at a Holiday Inn for a lot cheaper and have free parking, free wifi and free breakfast.
- AP (9/5): Very pleasant, the staff were amazing. - Location to convention center Nothin
- Alma (8/5): Overall, not bad but not great. - Very updated The staff was a bit condescending toward me during my check in. I’m not sure if that was because I looked young, or maybe didn’t fit the crowd that was around.
- Gary (4/5): Decent place but value is missing and feels more like a $100 stay than $350 - Location Lack of amenities for the price. Not even breakfast is included and they charge daily for parking. Decent place but value is missing and feels more like a $100 stay than $350
- Dean (9/5): -
- Courtland (10/5): -
- Chad (1/5): Left after a couple of hours trying to find a room with hot water. - Good location Cold water for the shower
- Rima (10/5): -
- Azar (10/5): A toothbrush and toothpaste are not provided in the room; you need to request them from the reception. - Parking-extra money($50 1 day).WiFi - extra money! Breakfast- $28 for person!Too bad!Location - perfect.That’s it. There is no ventilation system in the bathroom. It doesn’t work; the only thing that works is turning the light on and off. A toothbrush and toothpaste are not provided in the room; you need to request them from the reception.
- Bridget (10/5): -
- Hanna (10/5): We were there for a concert, it was walking distant to the Toyota music factory. Wonderful hotel! - I love the location of the property, and very nice and clean! N/A
- Helen (8/5): excellent connivence to Toyota Music - no I didn't have it
- London (10/5): -
- Alfredo (10/5): - It was great
- Liliana (10/5): - Sobre el personal no es amable tuvimos un problema en cuanto a el estacionamiento no abría la puerta y no podíamos salir por más de treinta miniutos y sólo decían no podemos hacer nada fueron groceros No tenemos papel Para imprimir un recibo de el Costo del Estacionamiento Muy despistas y flojos (personal de enfrente y del estacionamiento)
- stacy (10/5): - Just keep a standing room for us because we’ll never stay anywhere else for OU TX weekend. Quiet. Clean. Modern.
- Jason (5/5): The restaurant somehow made the whole experience suck. We had to leave for wind down. - Room and location The staff in the Mexican restaurant were completely awful. We sat there 20 min without as much as a hi. Then when we walked out they had the nerve to say “Have a good night”.
- Jeff_Turner (10/5): -
- Melvin (10/5): - amazing, friendly staff, everything was so clean and they were super accommodating
- Tammy (10/5): - The cleanliness and exceptional customer service. Nothing
- Eric (2/5): - Woke up to find an extra $35 in food & beverage incidentals charged to my card. Have to wait for management and loss prevention to review security camera footage and remove the charges that had been so easily added without any verification. Thanks for making me feel like a criminal, Marriot!
- jerry (10/5): - Great place to stay for a concert
- Ray (10/5): - I was attending an event at the Irving Convention Center. The hotel was right across the street which made it very convenient. The hotel was lovely, easy to get to and quiet.
- Courtney (10/5): - This was great hotel in a wonderful location. Walkable to restaurants and the convention center. Great customer service. The beds are so comfy! And the white tea scent all over is top tier. I will definitely stay here again.
- Tommie (10/5): - We’re local, but still chose to stay at the Westin for a concert at Toyota Music Factory. There are plenty of restaurants near by and on site to dine at. We valet parked, which was easy and smooth. Everything is truly walkable and close by. It felt safe, clean, welcoming, and it was myself, another adult, and two kiddos. Great experience.
- Kennedy (10/5): -
- kimberly (10/5): -
- Emmanuel (4/5): -
- Kathryn Levins (10/5): - Great property. The staff was wonderful and the hotel was very clean.
- Gayleen (10/5): - great place to stay
- Leonardo Salinas (10/5): -
- Joseph (10/5): - Everything was amazing! Hospitality was amazing, food was great, room was quiet, and staff were more than respectful!
- Bayigane (9/5): -
- Latham (10/5): - Perfect place to stay in a great area! Clean, spacious rooms. On site restaurant was very good.
- Amy (10/5): -
- Daniel (10/5): - We had our National conference for Hispanic Nurses and the atmosphere was amazing. Thank you for your hospitality and support.
- Jarrett (10/5): 5 stars - very nice staff, room and hotel was beautiful
- C4534IJtonib (10/5): Family experience was top- notch - The room was exceptionally large and comfortable. The lounge upstairs was spectacular with the friendliest staff. Highly recommend!!!
- Norbert (10/5): -
- Ann Christin (8/5): -
- Fabrice (10/5): Exceptional -
- jacquelinetQ9234KB (10/5): Most amazing service ever!! - I do love The Westin but the staff at this Westin made me and my friend feel so special. Ebony and Tralea were so helpful knowing it was my dear friends birthday and I wanted this night to be extra special for her. They pulled all the stops in accommodations, I was blown away by their level of service and hospitality. This is hands down my favorite Westin yet!! I’m definitely returning for staycations with this Westin as often as possible. Special thanks to the staff of Westin Las Colinas!! You’re killing it with the top notch service!!
- Carrie (8/5): Ice machine on our floor wasn’t working. - Location is where we needed to be. Comfortable room and bed WiFi was an extra 15$ - not expected for the caliber of this hotel. That’s a necessity now.
- Winston (10/5): - Nice location. Walkable entertainment.
- Ambria (9/5): Superb - It was very clean and the staff was great, the Valet parking guy was nice nice at all , everthing else was Great !!!!
- Caryn (10/5): - Nice and clean.
- Armyfireman2k (10/5): Texas Frightmare weekend - Cleanliness, location, size of room, pool, hot tub, gym, friendly staff No coffee in lobby 24/7. 1 elevator out of service, pool needs to be open later
- Scotty (10/5): - This was our first time staying at a Westin hotel and it won't be our last. This hotel specifically was super clean and quiet, given the busy convention and dining area. The staff were always nice and accommodating. We will definitely be back to this location and the Westin name.
- Danny (10/5): - had a great time
- diana (10/5): - I love the way it smells when you walk in there. Staff is friendly and it’s very quiet and nice
- Edward (9/5): Superb -
- Kewondra (2/5): - The room was nice with the exception of the running toilet. I informed the front desk staff. The manager came out and offered a cup of coffee ( I don’t drink coffee). Slap in the face!! Is this how you treat your guest? I did call customer call and they were accommodating and well as understanding!
- Verified traveler (6/5): Horrible Customer Service - Check is was a nightmare. I booked the room and added my husband as guest because we weren’t arriving together. I get to the desk and Aramina was the rudest person I’d ever met. She told me she didn’t have a reservation for me so I asked her to check my husbands name. The reservation was found using his name. She said she couldn’t let me in because I wasn’t on the reservation. Even though I showed her the booking reservation on my phone through Hotels.com. I even showed her the Hotels.com account belonging to me, resent the booking confirmation to my email all while she watched. Gave her my drivers license and the credit card that held the reservation and she still refused. Eventually she went to get a Manager who requested I go through the same dog and pony show for her to say, “ We will make an exception this time and thank you for being a valued Bonvoy member”. I couldn’t believe it. I would have cancelled the entire booking if I didn’t have to be at an event in the next hour. I told Aramina I had 1 car in valet and 1 car in parking garage, gave her the license plates & she asked which one was mine and which one was my husbands.. I simply replied they’re both ours. As the valet CLEARLY had my car already. I get to the room and the body wash in the shower falls off the wall. Apparently it was stuck to the wall with some short of adhesive. The room safe was broken. I won’t trash the entire staff because other than the Manager & Aramina others we encountered were great!
- Kewondra (10/5): - A beautiful view with a wonderful opportunity of walkability to restaurants!
- Brittany (10/5): Amazing! - Everything was prefect There was nothing I didn’t like
- Sergio (10/5): - A great staycation experience
- volcanogirl (10/5): A Comfortable Hotel in a Convenient Location - We really enjoyed our stay at this hotel. Check in and out was smooth and easy, and they gave us a free voucher for breakfast since we're part of the Marriott Bonvoy program. The lobby was clean and modern with large windows, and they had chilled water with lemon, lime, and orange slices in it available for guests, as well as a small coffee shop and a hotel restaurant. Our king-sized bed was very comfortable. I liked that we had a bathtub as those are getting harder to find in hotels these days. The location is great - right next to the convention center and the Toyota Music Factory. There's a convenient DART rail system stop near the hotel, and we were able to take the train all the way to a Dallas Stars game and back. Good restaurants in walking distance, and the area felt safe. Our only glitch was that the hotel restaurant closed early for a private event, so our breakfast was cut short. I'd recommend checking the restaurant hours before you go. Overall we were happy with our stay and would definitely stay here again the next time we're in town.
- Stefon (10/5): - There was a leak in my roo. From the rain. Other than that the hotel was great
- linda (10/5): - One night stay. Very comfortable, clean and safe
- Armyfireman2k (10/5): Weebcon adventure - Cleanliness, comfort, gym, pool, location Cost, the hotel's restaurant menu was convention based and lacking.
- Josiphene (9/5): Superb -
- UDbill (10/5): Great Stay at the Westin - My wife and I stayed at the Westin while touring Texas. It’s our 35th anniversary and as a Titanium level guest I requested any upgrades available. We were given a refresh suite that was very comfortable. It had plenty of space for us with a large bathroom comfortable bed and nice temperature control. I have to say our access to the lounge was really made by both Cyndi and Jarelle. Both of them were so nice and helpful. We could not have been treated nicer. The restaurant for breakfast was a great selection and service. The gym was well appointed and the location is great if you attend a local concert or convention, which we did not. Many thanks to the staff for a great stay all around. I would recommend this Westin to anyone looking for a business or relaxing visit
- Powell (10/5): Exceptional - The weather outside wasn't the best but the hotel was extremely clean. The staff was very polite and helpful. I would definitely be booking again and recommending this hotel to my family and friends in the future 😊.... I have nothing but positive things to say about this wonderful hotel
- Leomar (10/5): Excellent choice for concert night - Front desk staff were professional, courteous and friendly. And the room view was fantastic!
- William (10/5): Special place for my wife and me - My wife and I stay here with some frequency. We came for an early 15th anniversary celebration. We've never been disappointed here. Also very convenient location to go out for dinner and drinks at the Music Center complex. Las Colinas is a nice area in general.
- Maria (7/5): Good -
- michael (10/5): - Great place to stay!
- terryp93 (10/5): good for business travel - Another comfortable and special stay at this hotel. Christy the Asst. GM and Todd, GM hire the best employees: Cindy in Concierge room, Darrell at the bell stand and all of the front desk and frankly every employee understands customer service. The property is so clean. The workout room was crowded in the mornings as all of us are trying to get to work; however, there are ample pieces of equipment and located in a convenient place. The area is safe to walk around if one would want to walk outside after a workday. The food is superior. I would encourage one to order Tex-Mex. I want to come back for a weekend getaway with my husband. There is a nice lake with a walking path very close to the property. The lake can be seen by many of the hotel room.
- Richard (10/5): Exceptional -
- Verified traveler (10/5): Valentines Day Getaway - I had a wonderful stay at this hotel! The front desk staff were incredibly friendly and welcoming, making check-in a breeze. The room offered a stunning view, and it was spotlessly clean, which really made for a comfortable stay. Highly recommend for anyone looking for a relaxing getaway!
- Jose (2/5): - Was charged twice, on Expedia and at the hotel. Hotel refused to refund me and it was not a pending authorization, it had posted. First time this has ever happened and very disappointing.
- Marco (10/5): - Great hotel
- Carrie (10/5): - The facility was very clean and well maintained! The restaurants were nice and in walking distance:)
- Dan (4/5): - Noisy
- Pierre (10/5): - The best
- Emily (8/5): Overall it is nice hotel. - Very clean & the mattress is firm enough for good sleep. Location is good too. There's a big LED screen outside of the building. Although I close the curtain at night, the LED screen still makes the room bright. I cannot sleep well.
- RP1892 (8/5): Nice Convention Hotel - Nice hotel with a convenient location. Plenty of restaurants and bars within walking distance. Rooms are modern, comfortable and clean. The front desk could have been friendlier and less robotic. The parking garage is a little bit of a walk, recommend utilizing valet. Overall, the stay was good.
- Lucia (4/5): Disappointing -
- 328candyceg (2/5): Party All Night - I have visited Westin’s across the country and this was by far my worst experience. Our trip started off going well. Most Westin’s I have stayed at offer some sort of upgrade or perk for gold status however nothing was offered here. Which was ok. The hotel was nice enough, but the last night of our stay there was someone obviously having a party on our floor. We tried to ignore it but the later it got, the louder they got. It was crazy. I didn’t want to be a party pooper so we tried to wait it out. I finally called the front desk at 3:30 to inform them and they knew. Apparently “they rented out the entire floor for the party” umm no they didn’t as I am still on this floor with my son. They said we are probably settled in or they would move us to a higher floor. So we could pack up our room and move in the middle of the night but that nothing could be done. By the time I pack up my entire room and move it will basically be time to check out to start on my full travel day back to Washington. No sleep is not so impressive feature at a hotel. Why am I the guest having to call down to complain? If you booked a straight up rager on my floor that is planning to go until 5am (according to the front desk) maybe a call in the morning or during the day to inform us and relocate our room should have happened. I should have just flew home as our event had ended but we have never been to Texas and I didn't want to be exhausted after the busy week we have had here. Lesson learned. Irving has a noise ordnance that applies to hotels, but this Westin certainly is not enforcing that.
- Aditya (7/5): Good -
- B2082QBjoj (10/5): Confirming Hope in the human race!!! - What high caliber employees!! I left a VERY expensive item behind in our hotel room and thought for sure it was gone but their Lost and found process was easy and we were so pleased yet shocked when we were told the item had been located. It was returned to us in mint condition. What an honorable staff they have to be able to get that back!! Beside this we LOVED our stay -great accommodations, location, bar, pool, valet and overall experience!! We will definitely be back!
- Lorenzo (10/5): Exceptional -
- Cody Bruce (8/5): - Great place to stay with family
- Artur (10/5): - 5 star
- Charles (10/5): Great stay - Really amazing stay, the most comfortable beds ever.
- James (7/5): Good - location price
- Kristi (10/5): - Beautiful hotel and great staff. Highly recommend
- Alvaro (10/5): Exceptional -
- 80237travel (8/5): Excellent hard product but bad service - I stayed at The Westin when in Irving for work. Upon arrival in my rental car the valet never offered assistance with luggage. No doorman or bellman. No dedicated Bonvoy elite line. Front desk never offered assistance with luggage or showed me to the elevator. No newspapers in the lobby. Not even for sale in the makeshift pantry market off the side of the front desk. The pantry market consists of basically assorted items on what looks like a shelf against a side wall. It looks like it was randomly added without much thought or consideration given to the space or offering. At check-in, the front desk only offered me a choice of points or breakfast. Certain tiers of Bonvoy elites are supposed to get a third choice: an amenity. I could have asked for $100 compensation but I didn't. I chose breakfast. I was given vouchers for a daily restaurant breakfast, although the vouchers stated that tip and tax wasn't included. That's certainly not in keeping with other hotels. Elite breakfasts are supposed to be all-inclusive. And I don't know or understand how the hotel charges tax on a free breakfast. There should be zero cost for a free breakfast. Speaking of breakfast, some days the restaurant was open for breakfast with an ala carte menu and some days there was only a buffet with no option for a menu, not even eggs made to order. I skipped the buffet and went to Starbucks about 1 mile away for a breakfast sandwich that was probably better than anything on the buffet. During check-in I asked for a fine dining restaurant recommendation. I was told about a couple chains in the area. Bar Louie was one of the recommendations. Bar Louie is not a fine dining restaurant. I was given neither a welcome letter nor a little card in the key packet with restaurant/bar, pool, and club lounge hours. In terms of Bonvoy elite status recognition, I was upgraded to a suite well before my arrival. I didn't ask for the suite, though an upgrade is always appreciated. I noticed the upgrade in the Marriott app and asked Ambassador Services to let the hotel know that I didn't want the suite because it was a handicap suite. I was fine with a standard room. The hotel still gave me the handicap suite, which I ended up rejecting. Additionally, there were some amenities in my room, like beef jerky and peanut butter/chocolate that I don't eat. One of the features of Ambassador elite status with Marriott is a customer profile that includes food/drink/dietary preferences and restrictions. My profile specifically says I don't eat junk food. It also says I have a nut allergy. And yet, I got a welcome amenity that included beef jerky and chocolate. I did get some cans of Diet Pepsi, but they were room temperature and, frankly, I could have grabbed them from the club lounge. I don't care about welcome amenities but if you're going to do one at least make an effort. Especially if you have a customer's preferences. Other than beef jerky connoisseurs, does anyone actually want to receive beef jerky? Before arrival, I confirmed a couple things with the hotel using the chat feature on the Marriott application. I asked for a robe, slippers, lotion, a bar of soap, and only 100% percent feather pillows. The hotel confirmed that these would be in the room. The suite had 4 polyester pillows and 3 feather pillows. 1 of the 4 polyester pillows did not have a pillow protector or pillowcase liner. The 3 feather pillows were twin or queen in size, not king-sized. The hotel also has the new Westin bedding, which in my opinion is rather low-end and not as good as earlier iterations of the Westin bedding -- the bedding that really made Westin what it was. The new bedding is mostly polyester or some sort of manmade fabric. And it shows wrinkles. It reminds me of the cheap polyester bedding at Fairfield or Residence Inn. Westin always used to have such great bedding. Not anymore. I called down and asked for the manager on duty. I think her name was Sarah. She was young, polite and well-intended. She moved me to a non-suite room on a floor lower than the suite. But she didn't inspect the room before she moved me. The mattress was 6 years old and had a huge lump in it. When she came to deliver the Diet Pepsi amenity from the suite and bring the feather pillows I showed her the lump. I told her I would leave and let her sort a new mattress or a new room while I went to dinner. About an hour later I received keys to a new room, my third room, on the top floor. I think this was a standard room. I don't know why I didn't receive it in the first place as I would have been happy with it. It was clean, comfortable and had the right pillows. No complaints. There was also a nice view looking out at the Toyota Music Factory and part of Lake Carolyn. It seems that housekeeping shuts off air conditioning when they flip rooms between guests. In the three rooms I had, the air conditioning was off and the in-room temperature was 77 to 80 degrees. I get the desire to save money and be energy efficient but they could keep the air conditioner running at a modest temperature between check-outs and check-ins. It takes a while to cool a room down. Speaking of housekeeping, it was hit or miss. The first room, the suite, was mostly clean but had hairs in the bathtub and on the sofa. The second room had nail clippings on the carpet by the bed. The third room didn't have any obvious lack of cleanliness. Daily housekeeping service was provided but not consistent. Two days I received no face cloths. One day I received lotion but no mouthwash. Another day I received mouthwash and no lotion. One day I had 3 or 4 paper coffee cups. Another day just 2 paper cups. It made no sense at all. Everything felt random with little consistency. Besides inconsistent housekeeping, the Mexican-themed service in the restaurant and bar was pretty poor. I had dinner, breakfast and drinks in the bar and restaurant. For dinner my first night, I sat for 15 minutes before a waiter or waitress came over. And that was only after I flagged someone down and asked if I could get service. I ordered the salmon main course without the rice. It was very good to excellent. Seriously. No complaints. But the service was really bad and didn't come close to matching the prices that are being charged. No bread. Never asked how my meal was. Water never refilled. Never offered dessert. The wine list is mediocre. Mostly grocery store wine or big brands. Not a single Texas wine. Not even a New Mexico wine, like Gruet sparkling wine. Just mass-market brands from California with a couple of imported wines. At a Mexican-themed restaurant, some wines from Mexico would seem appropriate. Casa Madero for example. Hugo's a couple blocks away on Water Street has Mexican wine. So, I know a distributor has it. Another night I went to the lobby bar for a drink. One bartender for what seemed like 20 to 30 customers. Needless to say, service was slow. Especially with many people ordering handcrafted cocktails. I pointed this out to the manager, who comped me a drink and then pitched in to help the one bartender. There were some other staff but they didn't seem cross-trained to relieve the pressure on the bar. At least have them pour wine or prepare non-alcoholic drinks. Something. At breakfast the same sort of problems repeat themselves in the restaurant. Alvaro, the waiter, was awful. Took my order and then as soon as my food came plopped down a check. Never came back to ask how my food was or whether I needed anything else. Didn't even see if I needed a refill of coffee. The bar/restaurant just seems lost and without strong management. Service is worse than a Chili's but prices are higher. Price wise, my salmon (which was very good to excellent) with two glasses of wine was $66 before tip and tax. That's probably $12-$15 more than it should be, given the service. If you're paying for a glass of wine you might as well go to the club lounge, where you can get an okay glass of wine in a much better setting. And the service in the club lounge is better. Speaking of the club lounge ... the breakfast offering is very basic. Eggs, sausage, bacon. That's it. Sugary cereals in a box. No fresh oatmeal. Just instant oatmeal. I didn't see yogurt or any kind of parfaits. I think there was sliced melon. No berries of any kind. At night, the selection and quality of the canapes is a little better than average. Hardly comparable to a club lounge at a Westin or comparable hotel outside the USA. But for a domestic club lounge, it's passable. Unfortunately, the food doesn't get replenished. So, by 6:30 pm the food is picked over and mostly gone even though food and desserts are supposed to be available until 8 pm. The worst part of my experience came on my final night. I had to leave the hotel and spend the night at another hotel because a private event on the front lawn was too loud. I could hear everything. Music, the master of ceremonies, and even voices talking. Just think of how loud the voices must have been to carry up to a room on the 14th floor. I tried closing the curtains and the noises were still too loud. The lights were even coming into my room and projecting on the ceiling. They had all sorts of laser-type light projections. Obviously, that's beyond unacceptable. I complained to the duty manager (Sarah) and she didn't do anything. She wouldn't even tell them to lower the volume of the music. She said the event was going until 10 pm. I then made the difficult decision to leave. While I kept my stuff at the hotel to collect the following morning, I found the closest hotel with a room and jumped in an Uber. Notwithstanding, here are some good things: 1) Great location. Near the airport and the hip Las Colinas area of Irving and the Dallas-Fort Worth suburbs. 2) Excellent hard product in the hotel. The hard product felt more like a Westin from before the Marriott acquisition of Starwood. Westin was, on average, a much better brand back then. Things like robe, slippers, wine glasses and even a corkscrew were stocked in the room. Many Westins built or opened after Marriott's acquisition of Starwood don't feature these items, not even by request. Some Westins won't even give you slippers or a bar of soap. 3) There's a club lounge on weekdays. That's something you don't see much anymore. Unfortunately, the club lounge isn't open on weekends. But having the access weekdays is nice, even if just to get a Diet Pepsi or Diet Dr. Pepper. 4) The hotel has a resort-style outdoor pool and hot tub. All things considered, the hard product at the Westin is excellent. Despite being a few years old, everything is maintained very well. The only downside is inconsistent housekeeping and poor service in the bar and restaurant. Management seems inattentive or inexperienced. I know the private event that ruined my final night was a big moneymaker for the hotel. But they should have forced the group to buy out the hotel. At the very minimum, the manager on duty should have required the event to turn the volume down. The idea that you would allow that kind of event to occur directly below guest rooms until 10 pm is absurd. If I returned for a second stay, I would not eat and drink outside the hotel. The restaurant and bar needs serious improvement.
- Courtney (10/5): - The beds are amazing as is the shower. Love the essential oil to help you sleep.
- Ruzty722 (10/5): Best Hotel Location in Irving Texas - Besides this Hotel Being Top Notch! this area has to many places, 43 Restaurants and venues to list here also 7 minutes from D/FW Airport. You would be hard pressed to find a more Excellent hotel and location in the Las Colinas, Irving Texas area.
- Janie (10/5): - My stay was fantastic, from the upgraded room to the friendly staff. Honestly the bed and liens were comfortable and view was spectacular!
- Taylor (10/5): - Great !
- Anthony (9/5): Superb -
- Carl (10/5): - Really good place with everything you need
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