The Westin Monterrey Valle

Name: The Westin Monterrey Valle
Address: Av. Gomez Morin y Rio Missouri, Monterrey, mx

Location: Av. Gomez Morin y Rio Missouri, Monterrey, mx

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation

The Westin Monterrey Valle offers a 5-star experience with air-conditioned rooms featuring modern amenities like a coffee machine, flat-screen TV, and Xbox 360 in select rooms. The hotel ensures a comfortable stay with a focus on guest satisfaction.

Dining Experience

Indulge in a culinary journey at the on-site restaurant serving delicious Mexican cuisine. Special dietary requirements are catered to with vegetarian, dairy-free, and gluten-free options available, ensuring a delightful dining experience for all guests.

Relaxation and Convenience

Unwind on the terrace, make use of the business centre, or enjoy a drink at the bar. With free bikes, an outdoor pool, and a fitness centre, The Westin Monterrey Valle offers a perfect blend of relaxation and convenience for your stay.

Book now at The Westin Monterrey Valle for a luxurious and memorable experience.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 12:30 PM

Amenities & Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
Sauna
Shared lounge/TV area
Wheelchair accessible
Kid meals
Lower bathroom sink
Outdoor furniture
Fruits
Pet bowls
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Food delivered to guest room
Process in place to check health of guests
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Fitness facilities (surcharge)
Internet access
Wine release events
Reception hall
Exercise/lap pool
Health or beauty spa nearby
Swimming nearby
Electric bicycle charging station
Rooftop garden
Bulk dispenser for toiletries

Rooms Available

Premium Room, 2 Queen Beds, City View

2 Queen Beds
517-sq-foot room with mountain views

Internet - Free WiFi
Entertainment - 55-inch LED TV and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Low-height view port in door, wheelchair accessible, wheelchair-width doorways, visual fire alarm, low-height door lock, low-height counter and sink, wheelchair-accessible doorway width (inches): 39, lever door handles, closed-captioned TV, wheelchair-accessible vanity height (inches): 30, wheelchair-accessible bathroom vanity, braille signage, and lowered counter and sink height (inches): 28
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- LED light bulbs
- Braille signage
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered peephole/view port in door
- Low-height counters/sink
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Presidential Suite, 1 King Bed, Mountain View

1 King Bed
Overlooking the city

Internet - Free WiFi
Entertainment - 55-inch LED TV and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Low-height view port in door, wheelchair accessible, wheelchair-width doorways, visual fire alarm, low-height door lock, low-height counter and sink, wheelchair-accessible doorway width (inches): 39, lever door handles, closed-captioned TV, wheelchair-accessible vanity height (inches): 30, wheelchair-accessible bathroom vanity, braille signage, and lowered counter and sink height (inches): 28
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- LED light bulbs
- Braille signage
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered peephole/view port in door
- Low-height counters/sink
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Premium Room, 1 King Bed, City View

1 King Bed
560-sq-foot room with city views

Internet - Free WiFi
Entertainment - 55-inch LED TV and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Low-height view port in door, wheelchair accessible, wheelchair-width doorways, visual fire alarm, low-height door lock, low-height counter and sink, wheelchair-accessible doorway width (inches): 39, lever door handles, closed-captioned TV, wheelchair-accessible vanity height (inches): 30, wheelchair-accessible bathroom vanity, braille signage, and lowered counter and sink height (inches): 28
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- LED light bulbs
- Braille signage
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered peephole/view port in door
- Low-height counters/sink
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Club Room, 1 King Bed, Mountain View (Club Floor)

1 King Bed
517-sq-foot room with mountain views

Internet - Free WiFi
Entertainment - 55-inch LED TV and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair-width doorways, closed-captioned TV, wheelchair-accessible doorway width (inches): 39, low-height door lock, lever door handles, wheelchair-accessible vanity height (inches): 30, low-height counter and sink, low-height view port in door, braille signage, wheelchair-accessible bathroom vanity, wheelchair accessible, lowered counter and sink height (inches): 28, and visual fire alarm
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- LED light bulbs
- Braille signage
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered peephole/view port in door
- Low-height counters/sink
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Deluxe Suite, 1 King

The spacious double room features air conditioning, a mini-bar, as well as a private bathroom boasting a bath and a shower. The double room provides a tea and coffee maker, executive lounge access, a seating area, a dining area and a flat-screen TV. The unit has 2 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Sofa
- Alarm clock
- Dining area
- Executive lounge access
- Coffee machine
- Linen
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Free gym access
Presidential Suite, 1 King

The suite's kitchenette, which features a tea and coffee maker, is available for cooking and storing food. The spacious suite provides air conditioning, a mini-bar, as well as a private bathroom featuring a bath and a shower.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Sofa
- Alarm clock
- Dining area
- Executive lounge access
- Coffee machine
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Free gym access
Deluxe Room, 2 Queen

The spacious double room features a private bathroom, air conditioning, a mini-bar, as well as a seating area with a flat-screen TV. The double room provides a TV, a tea and coffee maker, a dining area, a safe deposit box as well as city views. The unit offers 1 bed.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Sofa
- Alarm clock
- Dining area
- Coffee machine
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Free gym access
Premium Room, High floor, 1 king

The spacious double room features a private bathroom, air conditioning, a mini-bar, as well as a seating area with a flat-screen TV. The double room provides a TV, a tea and coffee maker, executive lounge access, a dining area as well as city views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Sofa
- Alarm clock
- Dining area
- Executive lounge access
- Coffee machine
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Free gym access
King Room

The spacious double room has a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. The double room features a tea and coffee maker, executive lounge access, a dining area, a safe deposit box, as well as a TV. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Sofa
- Alarm clock
- Dining area
- Executive lounge access
- Coffee machine
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Free gym access
Deluxe Room, 1 King

The spacious double room has a private bathroom, air conditioning, a mini-bar, as well as a seating area with a flat-screen TV. The double room features a TV, a tea and coffee maker, a dining area, a safe deposit box as well as mountain views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Sofa
- Alarm clock
- Dining area
- Coffee machine
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Free gym access
Premium Room, High floor, 2 Queen

The spacious double room has a private bathroom, air conditioning, a mini-bar, as well as a seating area with a flat-screen TV. The double room features a tea and coffee maker, executive lounge access, a dining area, a safe deposit box and a TV. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Sofa
- Alarm clock
- Dining area
- Executive lounge access
- Coffee machine
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Free gym access
Jr. Suite, 1 King

The spacious double room provides air conditioning, a mini-bar, as well as a private bathroom featuring a bath and a shower. The double room offers a tea and coffee maker, executive lounge access, a seating area, a flat-screen TV, as well as city views. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Sofa
- Alarm clock
- Dining area
- Executive lounge access
- Coffee machine
- Linen
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Free gym access
Deluxe Room, Guest Room, 1 King, Mountain View

The spacious double room has a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. The double room features a TV, a tea and coffee maker, a dining area, a safe deposit box as well as mountain views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Sofa
- Alarm clock
- Dining area
- Coffee machine
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Free gym access
Deluxe Room, Guest Room, 2 Queen, Mountain View

The spacious double room has a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. The double room features a TV, a tea and coffee maker, a dining area, a safe deposit box as well as mountain views. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Sofa
- Alarm clock
- Dining area
- Coffee machine
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Free gym access

Guest Reviews

Maria Del Carmen (10/5): -
Andres (8/5): Good stay but will try other hotel next time. Plenty on luxury options in San Pedro!! - Location, modern, clean, luxury hotel Staff was rushing to leave, no clear information, shower was terrible no water pressure at all…
eduardo (8/5): - En general todo bien El cobro del estacionamiento siendo huesped
Jorge (10/5): -
Eliseo (9/5): Great stay and we will return. Thank you! - The front desk team and bellmen were so kind and helpful. The room was perfect and location is amazing. The restaurant waiters need more training to anticipate needs. They offered coffee and brought it and didn’t bring the cream and sugar even after asking. We had to remind them and then they would just stand there even after calling them over for help. When the plates were brought out, he handed them to me instead of placing it where it needed to be. We also needed refills but had to ask. Again, standing around and not taking the initiative. I’m not sure if they were new but definitely more training is needed for great customer service. We were shocked.
Samwell (3/5): Beautiful site, but operations not up to par - Comfortable and clean room, nice area of the city. Room service and kitchen served us a nice meal. Check in was cold, staff didnt help us with luggage or greet us warmly when we arrived. Restaurant did not have multiple dishes on their menu. Only one bathrobe in the room.
JOSE ABRAHAM (10/5): - Todo estuvo perfecto
Esther (6/5): Decepcionante - La ubicación El desayuno escaso y de mala calidad , el olor a humedad en ciertas zonas del edificio , la vista de la habitación tenía que ser a la montaña y teníamos en frente un muro , nulo servicio en la zona de la alberca y por último la incompetencia por parte del recepcionista al pedirle factura .
Miguel (6/5): - good
sofia lopez (10/5): - Excelente !!!
Gustavo Armando (10/5): - todo bien
Jacinto (10/5): - Exccelente ubicacion, servicio y habitaciones
Vicente (8/5): - La verdad todo muy bien solo no tenían bell boy y no tienen servicio de valet parking ni estacionamientos exclusivos dentro de la plaza .
Vladimiro (10/5): Hotel Bien ubicado en San Pedro - Hotel bien ubicado y muy cómodo en el centro de San Pedro NL. Personal muy amable. Ubicado en una plaza comercial con restaurantes, cafes.
Sarah (10/5): -
juan sebastian (10/5): - Excelente
RODRIGO (10/5): - El brunch del domingo es pésimo y la comida del hotel x no son buenas pero tienes muchísimas opciones de restaurantes buenos a dos min .
rodrigo (8/5): -
Heidi (10/5): Hotel de lujo y cómodo - Camas cómodas, súper limpio y nítido, comida deliciosa! Junto a mall, súper conveniente
Cornelius (10/5): - Bueno
Magda (10/5): - We aleays have a great experience at Westin, we love this hotel and the shopping around
Liliana (10/5): - 😍
covarrubias (10/5): -
Francisco (10/5): - Great hotel
Jonathan (8/5): - La Srta que me atendio no fue muy amable que digamos
Tony (6/5): - Getting to the property, noticing a lambo dealer next to it along with Holsteins on the other side to the hotel is unmatched. Lobby is a masterpiece. 1. Unfortunately, since checking in, staff at reception Miguel Ramirez and Neivi (manager in charge according to them) they received me and checked me in with the most arrogant and undermining attitude and proceeded to give a room with the worst view to the roof of the mall and they very cute cables. 2. They were suppose to charge $200 for smoking odor fee , which I agreed but they instead charged $275. 3. I extended my stay 2 more nights, got my card requested by Miguel Ramirez and he confirmed it was added. Realized that was not true because coming down from the pool to my room they locked me out. Had to go down to the lobby, wet, half naked on swim trunks to see why I was locked out of my room. They made me wait for a new room, pack my stuff and move to a new room, after charging $275 as a smoking fee. Ridiculous and annoying things no one should ever have to go through at any Westin property. Miguel Ramirez & Neivy have a lot of room for improvement regarding how they treat the customers since the moment we for check in and through out the whole stay. If they dont enjoy what they do, they should let go as they are hurting the Westin brand. Would like to recognize the rest of the staff. Incredibly humble, sense of urgency, attention to detail; Oswaldo, Roberto, Rafael, Miguel from Rstaurant/rm service. Nayeli at the spa.
Elena (10/5): - Muy atentos y limpio Los cuartos muy cómodos
José Carlos (4/5): - Fatal la atencion del personal en recepcion y en el restaurante. Definitivamente, por mas que la ubicacion sea convejiente para el negocio, no vuelvo a quedarme en el Westin
Norberto (10/5): - Muy bien
Daniel (10/5): - Excelente estadía, muy cómoda la cama y buen desayuno, excelente zona
Lawrie (10/5): - I really enjoyed my stay. The room was great and the bed was very comfortable. Great shower.
Juan Carlos (10/5): - El servicio es excelente, las personas en recepción se portaron súper accesibles
Cavazos (9/5): Our current stay was wonderful on account of friendly staff and a quality hotel. - The aspects that I/we enjoyed are the friendliness of the staff and the 24 hrs. Room service. The room is nice, including the city view. We have yet to try the Concierge lounge, but we look forward to that amenity. Next time we are going to reserve directly with your staff. We look forward to better rates, as we were advised. I don't have any issues or complaints at this time. If I had to mention an issue, it's the WiFi and the low 720 mp transmission of the television in the Jr. Suite. I wish there would be a higher resolution and better quality WIFI.
Alejandro (8/5): - Service in restorant very bad
Miguel Angel (10/5): - Excelente lugar y un súper servicio de todos sus colaboradores
Susan (10/5): - Would definitely stay again
Karen (8/5): - Limpia, excelente ubicación, pero que uno como huésped tenga que solicitar que enciendan la caldera para que el agua de la alberca y la respuesta sea que tarda 24 horas en calentarse no me parece acorde al nivel de la propiedad
Fernanda (10/5): - Me encantó que incluyera desayuno y cena
Jorge (10/5): - Excelente opción , muy buen cuarto buena ubicación
Rodolfo (10/5): - El spa
Pablo (8/5): Very good - Location Breakfast could be better Loundry not working on Sundays
PAMELA (10/5): - El colchon es de los mas comodos que he sentido! El buffet de desayuno riquísimo y la limpieza del hotel en general muy bien, solo podrian calentar un poco mas el agua de la alberca porque a pesar de el clima estar caluroso (36-38°C) el agua se sentía fria.
Lina (8/5): - Enjoyed my stay at the Westin. Service was excellent.
Luciano (10/5): - Location
Verified traveler (4/5): Hotel was great, service was the worst. - Hotel was great, service was the worst ever
oscar (8/5): - Todo muy bien con el hotel! Podría agregar que el personal fuera más cordial con los huéspedes..
Javier Alberto (10/5): - *
Jose J (4/5): - Me fue muy mal para el precio que cobran y no me hicieron la limpieza de la habitación
Virginia (9/5): Superb -
Douglas (10/5): - Top of the line property very clean and nice!!! Sitting right next to one of the best malls in Monterrey will definitely come again
nicolas (8/5): - Comodo, limpio, alfombra en las habitaciones y sin pantuflas disponibles lo que no es lo mas conveniente. La comida en el restaurante y el room service es mala. Me he hospedado en este hotel 3 veces y las 3 veces he pedido algo o tomado desayuno y no repetir. Fuera de lo anterior todo perfecto.
Sarah (4/5): - Muy mal servicio. Se espera que en un hotel de esta categoría estén más al Pendiente de sus huéspedes. Al llegar ni al Salir no hubo quien ayudara con las maletas, las toallas del baño estaban todas deshilachadas, y el Room service pésimo! Se tardaron una hora y media en llevar un café descafeinado y un capuchino, y eso fue por que tuve que volver a marcar, si no ni siquiera hubiera llegado.
salvador (10/5): - falta estacionamiento cobran por eso
Ricardo (10/5): - Muy buenas instalaciones y servicio
Fernando (10/5): - El estacionamiento debería ser gratuito.
Bernardo (10/5): - The parking lost in the shopping center y expensive y very busy.
oscar (8/5): - We has some problema with the air conditioner, we Disney have shampoo and body wash until we call. And they refill it until next day, 😏
TrueNorthTravels (4/5): Better options in Garza. Don’t bother - Pretty hotel. Good facilities. Staff can be categorized by the following: unfriendly, hostile, useless and OK. I particularly dislike hotels that have spas and charge guests to use the jacuzzi and sauna approx $40 US for 60 minutes. (Come on!) Nice mall nearby but neighborhood not cute despite Lamborghinis being sold on the first floor. The pool is nice but when I was there all the seats were taken - mainly by towels not actual people and the staff made no effort to find additional lounges. I wanted to like it. Will never choose this hotel again. There are much better options. Pool bar closed.
Karen Lizbeth (10/5): - El spa
Felipe (10/5): - Excelente servicio de este hotel
Jorge (2/5): - La peor experiencia , me cobraron doble la habitación y no hay manera de que entiendan , personas sin experiencia en servicio , por más que les explica uno, ellos no entienden, pésimo pésimo, mucho cuidado cuando les cobren, por más que se les demuestra que hacen cargos dobles por habitación, no entienden
Alma (8/5): Very good -
Elvia Catalina Pelaez (10/5): - I had a great time
Alexa (10/5): - Excelentes instalaciones.
Eduardo (10/5): - todo bien
GABRIEL (10/5): - Wonderful experience! Best service ever!
Monica (10/5): Exceptional -
GERARDINE (10/5): - Excellent
Javier (10/5): - Muy buenos acabados
Jorge (10/5): - Customer service needs a little help not only to say yes/no
Santiago (10/5): - Solo que no tienen convenio estacionamiento y es miy complicado encontrar lugar
Francisca Lizeth (6/5): Buenas instalaciones.. no destaca la atencion - La ubicación es buena, las habitaciones cómodas… la conexión con la plaza no es practica, accesas por un lateral de la plaza en el cual no hay alguien para recibirte /apoyarte con maletas, durante la noche nos comunicamos al lobby sin éxito.. En el restaurante algo perdidos en el servicio. Definitivo no es un lugar al q regresaría si buscara relajarme..
Sonia (10/5): - Me súper encantó el servicio, se lucieron, mil gracias
pablo (10/5): - Todo excelente
Claus (4/5): - No good and way to experience. Rooms are okay and the reception staff was nice, but nothing special. Location is okay, one has to walk a mile to get good places. Breakfast and room service is terrible. First time stayed here and definitely last time.
Francisco A (8/5): - Muy buena ubicación. EL unico comentario es la limitada disponibilidad de ammenities en la habitación.
RUGGERO (8/5): - Great location….hotel is supposedly pretty new but rooms already showing signs of deterioration and need for some renovation. Pillows are way too thick and hard and bed is made with so many blankets and duvets that one needs to keep temperature at 18C to stay cool, although bed is otherwise great. Parking is conveniently located but a nightmare as it requires payment every time one exits property and machines do not take credit cards or large notes
Aaron (10/5): - Great location. Amazing view. Nice staff. Clean rooms.
JESUS (10/5): - Un hotel fabuloso muy completo! Todo lo que necesitas, aquí lo tienen!
dora (10/5): - Muy buen cuarto y el personal amable y rapido.
José Luis (8/5): - Un lugar muy cómodo y limpio
Yuridia (8/5): - LA UNICA OBSERVACION ES QUE DEBEN CONTESTAR EL TELEFONO, OBSERVE COMO MUCHAS OCASIONES DESVIABAN LAS LLAMADAS, DE TODO LO DEMAS SIN QUEJAS.
Ke (2/5): - no English Sign, no gaudiness in Entry and parking, took 20 minutes to find the lobby and parking, hard to pay the park fee with foreigner. No service details
Marisol (6/5): Estancia promedio - Me pareció una estancia promedio que puedes obtener en hoteles más baratos. Detalles como pantuflas es algo que esperas en este tipo de hoteles. Las sábanas no eran las más agradables. Y tienen un problema de electricidad porque el celular cargaba mucho más lento de lo normal, y mi peinador no funcionó en la habitación, creí que estaba fallando pero ya en mi casa funcionó bien, así que no me pude peinar para el evento al que iba
Francisco (6/5): - The hotel is beautiful and really clean, the problem is at the pool section, they don't take care of the guests, we were trying to get food and drinks but there was no staff there and the bar wasn't working. We mange to call a server but took forever to get one, once we finally were able to order, it took another hour to check on us to see if we needed anything else. We understand is not the server fault but the management should have staff at the pool area specially if you have a bar at the pool
JohnJovi1 (10/5): Simply amazing. - Our family of 8 came to town for the Rayados game! We chose the Westin and it was simply amazing. We requested view rooms and they gave us rooms with fantastic mountain views. Anything we requested they more than accommodated. The views from the breakfast room and roof top pool / bar were incredible. Every staff member was super friendly. Esau De Leon at the bar was exceptional….he is a superstar! We will come back just to visit him! We have traveled throughout the world and are loyal to Marriott, and this property in Monterrey is exceptional. We had such a great time. Well done Monterrey Westin team!
Oti (8/5): Very good - Front desk Leonardo Cisneros very helpful I had to call to get slippers , I expect them to be in the room
Jhonatan (10/5): Exceptional -
Mario (8/5): - El servicio de recepción deja mucho que desear. El área de la alberca está medianamente cómodo hacen falta sombrillas y personal hay que llamar tres o cuatro veces por teléfono para que suba algún mesero a ofreces bebidas
Gloria (10/5): - 👌
Gloria (10/5): - Todo muy bien
Gloria (10/5): - 👌
Lesly (10/5): - Safe, shopping, walkable
GABRIELA (8/5): - Muy bien ubicado
GABRIELA (8/5): - La habitación muy amplia, y muy bien ubicado el hotel
Javier (8/5): - La señal de la TV siempre tiene problemas de señal y no se puede ver nada. El aire acondicionada apuna directo a las personas y esto no es muy cómodo.
Ana (10/5): - Muy limpio, buena atención y moderno
Faride (2/5): - pésima atención
Sergio (10/5): - Great location
Victor (10/5): - Excelente muy limpio