Global Luxury Suites Crystal City

Name: Global Luxury Suites Crystal City
Address: 400 Army Navy Drive, Arlington, us

Location: 400 Army Navy Drive, Arlington, us

Star Rating: 4 Stars

Property Type: Apartments

About this Property

Luxurious Accommodation with Premium Amenities

Modern Apartments with Top-Notch Facilities
Global Luxury Suites Crystal City, located just 2 km from Air Force Memorial, offers a range of modern apartments equipped with a fully equipped kitchen, flat-screen TV, and private bathroom. The property features a seasonal outdoor pool, fitness center, and barbecue facilities for guests to enjoy.

Relaxing Outdoor Spaces and Recreational Activities
Guests can unwind in the sun terrace, play billiards, or relax by the outdoor fireplace and picnic area. With a 24-hour front desk and free WiFi throughout the property, convenience and comfort are prioritized at this 4-star apartment complex.

Convenient Location with Nearby Attractions
Situated close to Tomb of the Unknowns and Jefferson Memorial, and just 4 km from Ronald Reagan Washington National Airport, Global Luxury Suites Crystal City offers a prime location for both leisure and business travelers.

Book your stay now at Global Luxury Suites Crystal City for a memorable and upscale experience.

Important Information

Please note that after the reservation is made, guests will receive a rental agreement. This agreement must be signed and returned to the property prior to arrival. Background check may be required. Please note that check-in after 16:00 hours require prior approval from the property. There may be differences in furniture and layouts of assigned unit. When traveling with pets, please note that an extra charge of $250 per pet, per stay applies (additional charges may apply for stays that are extended).Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email. This property does not accommodate bachelor(ette) or similar parties. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Non-smoking throughout
Shared lounge/TV area
Concierge service
Allergy-free room
Shared kitchen
Outdoor furniture
Shallow end
Fence around pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Fire extinguishers
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Key access
CCTV outside property
24-hour security
Security alarm
Key card access
Mobile app for room service
Television in common areas
Front desk (limited hours)
Billiards or pool table
Free wired internet
Access to nearby outdoor pool
Self parking (surcharge)
Pool sun loungers
Fitness facilities (surcharge)
Internet access
Games
Private picnics
Reception hall
Exercise/lap pool
Garage
Swimming nearby
Charcoal grill

Rooms Available

One-Bedroom Apartment

The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Private bathroom
Exclusive Apartment, 1 Queen Bed with Sofa bed, Accessible

1 Queen Bed and 1 Double Sofa Bed
736-sq-foot room with city views

Layout - Bedroom, living room, and dining area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and toaster
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Sofa bed, washer/dryer, and free local calls; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Climate-controlled heating and air conditioning
Accessibility - Wheelchair accessible
Need to Know - No housekeeping
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Wheelchair accessible
- Hypo-allergenic bedding available
- Free Local calls
- Designer toiletries
- Separate sitting area
- Separate dining area
- Free WiFi
- Separate living room
- Bedsheets provided
- No housekeeping
- Soap
- Window screens
- Laundry detergent
- Laptop-friendly workspace
- Paper towels
- Freezer
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Exclusive Apartment, 2 Bedrooms, Accessible, 2 Bathrooms

2 Queen Beds and 1 Double Sofa Bed
1002 sq feet

Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and toaster
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, designer toiletries, and a hair dryer
Practical - Washer/dryer, free local calls, and iron/ironing board; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Climate-controlled heating and air conditioning
Accessibility - Wheelchair accessible
Need to Know - No housekeeping
Non-Smoking

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Hypo-allergenic bedding available
- Free Local calls
- Designer toiletries
- Separate sitting area
- Separate dining area
- Free WiFi
- Separate living room
- Bedsheets provided
- No housekeeping
- Soap
- Window screens
- Laundry detergent
- Laptop-friendly workspace
- Paper towels
- Freezer
- Hand-held showerhead
- Shower grab bar
- Accessible bathtub
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Junior One-Bedroom Apartment

This apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment has parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a washing machine, as well as a coffee machine. The unit has 2 beds.

Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Hypoallergenic
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
Premium One Bedroom Apartment with Balcony

This spacious apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment is consisted of of a dining area, a flat-screen TV with cable channels a washing machine and a balcony. The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Hypoallergenic
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
Premium Two Bedroom Apartment with Balcony

This spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment consists of a dining area, a flat-screen TV with cable channels a washing machine and a balcony. The unit has 3 beds.

Max Occupancy: 5 (5 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Hypoallergenic
- Cleaning products
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
One-Bedroom Apartment

This spacious apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Meals can be prepared in the kitchen, which features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment has parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a washing machine, as well as a coffee machine. The unit has 2 beds.

Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Hypoallergenic
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Adapted bath
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
Apartment

This spacious apartment is consisted of of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The well-fitted kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a washing machine, as well as a coffee machine. The unit offers 3 beds.

Max Occupancy: 5 (5 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Hypoallergenic
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Adapted bath
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
Luxury One-Bedroom Apartment

This spacious apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment has parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a washing machine, as well as a coffee machine. The unit has 2 beds.

Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Hypoallergenic
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
Luxury Two-Bedroom Apartment

This spacious apartment is consisted of of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The well-equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a washing machine, as well as a coffee machine. The unit offers 3 beds.

Max Occupancy: 5 (5 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Hypoallergenic
- Cleaning products
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access

Guest Reviews

Pamela (9/5): Met our needs - Location to Whole Foods, easy to walk our dog Maintenance was very responsive to garbage disposal issues a couple of times Fire alarm went off first night, seem to be false alarm Trash didn’t always work DISH TV was horrible, kept buffering, difficult to watch anything
Ana (8/5): Comfortable for short stays - The location is excellent: close to public transportation, a supermarket, a shopping mall, coffee shops, bars and restaurants. The building has many amenities. Im particular, I appreciated the co-working space. The unit is nice, clean, modern, cozy The table that functions as desk is a bit small. The bedroom needed more light. The coffee maker was not working properly. The glass carafe did not appear to be the original, so the dripping system did work as it should, causing spills. In the end, it broke down entirely! I stayed a month and in that time the trash and the recyclables chutes only worked once.
Edward (8/5): Very good - location and good guest service
Penelope (1/5): it was horrible! the apartment was dirty and the staff unresponsive to my complaints!! -
Ismael (8/5): Very good -
Prof (9/5): good - At the time of booking, the pictures of the property were different compared to the actual property. According to the picture, the property was located just adjacent to the Pentagon shopping center, but the actual building was far away from the fashion center. We took it as professional misconduct.
Tabitha (5/5): great location and apartment. Global Luxury Suites customer service HORRIBLE - location global Luxury Suites had us wait 4 hours for someone to bring the key to our unit. their customer service was NoN-responsive for 2 hours. customer service is HORRIBLE.
Mary (9/5): Superb -
Hilary (7/5): Good -
Carnuccio (7/5): Good - convenience and capacity (activities for kids, work/meeting area, and plenty of room in the apartment. location was perfect. the rooms was not completely cleaned when we arrived. also, the bed was not an actual bed. not sure what the mattress was, but very uncomfortable.
Neil (8/5): Very good -
Benjamin (9/5): Superb - location. nice rooftop view of city. my kiddo loved the outdoor pool. gym nice “global luxury suites” staff all seem very millennial, hard to talk to them, they eventually answer emails. most people in the building are long term renters.
Shantazja (10/5): - Great
Waleed (7/5): Good - Bathroom readiness wasn’t good and the cleaning of the apartment was not acceptable to me and my family
Monica (8/5): Very good - Great location for touring DC. Easy access to Metro, grocery store, coffee shops and restaurants. The master bed was not very comfortable. The frame was missing a base so slightly uneven. The bed was extremely creaky. Each time you moved it made significant noise.
Michele (6/5): Great location, nice building but awful booking process. - I did not receive the check in email with the necessary codes to access the box with keys. Thank goodness for the concierge who helped us check in. Pool and gym are very nice and the location is great for exploring DC Dealing with Global Suites! They are still sending me emails asking for credit card authorization after we have left!!
Francisco (4/5): Very disappointing - This property is advertised as a luxury suite. However I think that this is far from deserving such a word. First, the cleaning condition of the property. For example there were hairs in the bathroom, and a toilet had not been flushed. In addition, there were various maintenance issues, for example one of the bathrooms sinks was clogged, and the garbage disposal had debris in it. I reported the above to the 24 hours service number, and they promised to look into these things and said they were going to contact me, they never did. I don't recommend using this company, if you expect a luxury experience, this is not it. You can see how they are trying to save money by cutting corners at the expense of the experience of their guests.
Sagar (10/5): - No one responded on my complaint related to washer dryer
jocelyn (2/5): DON’T STAY HERE - To say the least, I’m considering a law suit.
SEHOON (2/5): - Everything is good except customer service.
ronald (10/5): Great room and location. - The room and location were great!!! There were just a couple of things that need improvement. I did not receive the access code to the keys ahead of time, not a big problem. The TV situation needs to be fixed, as the Dish had horrible reception and no local channels. There were no instructions for check out, though, in the end, was simple and easy. The internet was very good and saved the TV situation.
Lorenzo (4/5): - My stay was not good! I was there for 2 nights. I dont ynderstand why you cant check in until 4pm. Half the day is gone by then. Not so good with that. Everything was okay the first night there, but qhen i woke up that next morning, everything turn for the worst. I chose that hotel because of the amenities (exercise room, game room). I was unable to access any of that due to a mandatory power shutdown, that was poorly communicated with guest about. Not only was the amenities were unavoidable, but the tv, internet and phones not workimg the entire whole day. It was a not so good experience for a first timer there. I was patience enough because I work at the Hilton hotel, but my patience went out when none of the staff could give me any information on the progress or nothing. So would would i recommend this place to someone, I would. I just think I booked at the wrong time.
Verified traveler (10/5): - First impression was it was beautiful. We later found a couple of problems. They fixed it though, no questions asked. So I would recommend.
Tiffany (10/5): - The property is well kept. The apartment was just like it appeared in the pictures. Very clean! My only feedback is that the property should inform you if limited parking spaces. We were assigned a space that could only accommodate a compact car and we y driving a large SUV. When asked what are my options to get a bigger parking space. I was informed that there was no other spaces. Each apartment is assigned one space. So either I had to find a free parking space on the side of the street or check with the Doubletree Hotel for any availability they may have. So we end up paying more with parking somewhere else. The on-site staff wasn’t very friendly or helpful. I would stay there again because the property is very nice and comfortable.
Charles (2/5): Not worth it at all. shady company. - The bed and couch are awful hard. The communication with them is shady as they don’t respond to emails. They want images of your credit card for and back. Very unprofessional. Rude on the phone and refuse to refund money when we want to get out.
Derrick (8/5): - Excellent property. Very comfortable. Everything in the apartment was very comfortable.
Keefe (6/5): Nice Place - Arriving at the property was an amazing view nice lobby was directed by the doorman to type in our code to receive keys out of the automated mailbox. Apartment was clean wasn’t enough toiletries had to buy toilet tissue and it was enough towels that where brand new. The towels was type rough though. Master bedroom mattress felt like I was laying on a brick had to request for some type of change and was giving a mattress topper which made the bed more bearable to sleep on. Plenty of shopping stores and two malls in the area also very nice view off of the rooftop. Definitely would stay again.
Tee (2/5): - I will never book with this company again I never checked in my room communication was terrible. I had to leave, somebody hung up on me on the phone, and I’m starting to think I was scammed out of money. Never again
CLR (6/5): - The front desk Altaire staff was hit or miss regrading helpfulness. The Churchill/Global Luxury Suites staff was as always very knowledgeable and helpful. Unfortunately, the first contact is with the property staff. The apartment is quite spacious and we definitely need that.
Verified traveler (4/5): - I wanted to send pictures but you don’t have that capability. Before checking in, I had to send credit card and driver license information in multiple times because they said we did not and we did. While on the road, they called again for it and I asked for a supervisor no one was available and no one called back to address my concern. That was frustrating. When we arrived, the front desk made it seem like we had no reason to be there then he sent us to a room 115 to check in. The use of the elevator was explained how to use by maintenance not the check in area. However, the customer service was wonderful after I found a bug in my bed. They came up took a picture and changed the linen right away. Our sleep sofa was broken, carpets were trip hazards because they were rolled up on the ends. The batteries died for the remote in the living room area and we requested batteries never got them. They did not give good directions on how to park after we paid. So to say the least, I was happy with the location not the services that was received.
Verified traveler (2/5): - Told me I could'nt use disabled parking, even though I have a plate, which is a violation of Persons With Disabilities Act. Room was dirty. Stains on couches and blankets. Room was entered by staff, not only w/ out my permission, but AFTER I told them not to...
Anthony (10/5): - Loved everything except the shower
Verified traveler (10/5): - Beautiful property, very clean and friendly staff.
Verified traveler (6/5): - parking options were very limited the only additional spaces were at the doubletree which was $40 per day. The front desk didn’t know if any other options.
Verified traveler (10/5): - The property is in a great location. With a grocery store across the street and the Pentagon City Mall only a few blocks away. Also very close to the National Mall.
chris (8/5): - It was a nice place, clean, and a great view. This place also had a lot of nice amenities. The only thing that I did not like was being told that I had to pay an additional 10 dollars a day to park. This was told to me a day or two after everything was completed and paid for. I think parking should always be included in the price. I don't like being nickeled and dimed like the airlines do.
MG (8/5): - Beautiful property, great location, great view and we loved it. We used Lyft everyday to go to DC locations rather than Metro as it costs almost the same from this location and is quite convenient. The mall and Whole Foods close by makes it better. Only problem with this property was that the master bedroom mattress sucked - really really bad and the master shower head was also very low pressure. They were a bit stingy on toiletries as well. Despite that, I will still highly recommend this property.
Kine (10/5): - Property was great! Had all the amenities to accommodate our stay. The apartment was very clean and had essential supplies. The location was about 10 minutes from the sites!
Phyllis (10/5): - The stay was good. My concern was the peeling ceiling paint in the master bath
Verified traveler (10/5): Clean and Comfortable Place near DC - Comfortable place just outside of DC. Conveniently located near shopping centers, restaurants, the airport, and DC. Worth the stay. Room was clean, staff was friendly, and had a good experience overall.
Lily (8/5): - Beautiful & clean apartment. Great location! I had a nice experience. I regret not staying longer here!
Carmen (8/5): - It was a nice and comfortable place very well located.
Verified traveler (4/5): - The property was clean and well appointed. Parking was not made available during either the reservation or check-in process. Ended up having to use metered streetside parking. Welcome packages in the kitchen and bathroom precluded me from having to purchase any supplies during my two-day stay. TV in livingroom worked but the cable box had no signal...and the remote had no batteries.
KM (10/5): - I stayed here for the Marine Corp Marathon and it vastly exceeded my expectations! The apartment was very clean and comfortable. The bed in the master bedroom was not great, but it was acceptable. The kitchen was spotless and had everything we needed. The location is excellent. There is a grocery store around the corner and you are 2 blocks from the Metro. The parking is very convenient right under the building. It took us a bit of navigating to get the keys - your best bet is to idle on the street and pop in the lobby to get your keys (you don't have to go to a different office for the keys; they are at the building). We went in the garage first but it is a secure building and you need a fob to access the elevators so we ended up having to walk back around to the lobby. One thing to note is that this is an apartment, not a hotel, so you need to bring your own shampoo, conditioner, soap, etc. They do give you a single-serve coffee to get you started! The customer service number for Global Luxury Suits was very helpful. We called twice to ask questions about the property and they were helpful. I would stay here again for sure. Highly satisfied!
Dawn (10/5): Front desk - Lanre - outstanding service - Lanre at the front desk was OUTSTANDING for customer service! He's worth his weight in gold! You are lucky to have him under your employ!
Verified traveler (8/5): Great rental, awkward management. - The apt was very nice-clean, modern, great TV channels, easy building access and across the street form Whole Foods. The check-in was strange. I didn't feel like I was a guest in a hotel but more of a stranger in someone's house I didn't know. The buildings' frontdesk was friendly but the actual staff managing the apt (in room 115) which is not associated with the building were knowledgeable but nonchalant. I'm not sure I was their priority. Also awkward that there was no front desk number, only an 800 number for head office in another state.
Ray (8/5): Would stay here again - Nice clean unit. Well provisioned. Convenient to Pentagon City metro and Whole Foods.
karen (10/5): - Love the accommodations. In dc for the Army ten miler
Caitlin (4/5): Bad Communication from Property Mgmt - Nice property but major communication issues with Global Luxury Suites. Two things - first, upon check in - was given a room that was not cleaned. After two hours, I was upgraded but had to sit in a dirty room not knowing if it would be cleaned or not. The unit was full of garbage and dishes used, and bed full of hair! Second, I had called Global Luxury Suites before booking to ask if there would be issues with pool or rooftop access for the 4th of July - as this impacted our choice of booking. We wanted somewhere we could view fireworks at night, and use the pool during the holiday day - and we know apartment buildings often have restrictions. I was told by the customer service line not to worry, we would have access to both through our unit and no issues on holiday. 4 days into our stay, on the 4th of July, we were prevented from accessing the rooftop and told we had to have bracelets. Upon follow-up, we were told we had to reserve these with the management company in advance. After calling to request assistance, we were told there was nothing they could do as all passes were given out this morning, and they didn't have a request in the system. I explained we didn't file a specific request, because we were told it was included as part of our package. Now, our 4th of July plans were ruined. What is most frustrating is that we could have easily picked up the passes if there wasn't such bad communication from customer service. Overall, a damper on a holiday trip.
Verified traveler (8/5): - The unit was very nice. Check in was difficult, there was no one on site upon my arrival. Once they arrived 20 mins later, they informed me that the unit wouldn’t be ready for 15 mins. I went up to the unit and the cleaners told me they needed an hour. I left and got dinner, an hour later the unit was still not ready. This was over two hours after I told them I was needing the unit. Once we were in the unit it was great, if check in had been better I would highly recommend the property.
Chris (2/5): CONDO NOT A HOTEL - No parking other than the street! Not easy to find the office, no room service or anything in the building. The biggest waste of money ever spent on a "Hotel." It is really empty condo units that they are trying to sell as hotel rooms on the side. TERRIBLE! Then they want you to download an app to do anything etc. YUCK
Verified traveler (4/5): - Air conditioning didnt work and it took a day to get someone to fix it. Stove didn’t work.
Verified traveler (8/5): - Brand new and very modern , close to many things like shopping the metro and safe area
Verified traveler (8/5): - It was a very clean building and safe neighborhood. It was 4 miles or less from everything in DC, so we took Uber everywhere.The main issue I had was parking, they confirmed that had a parking spot and even assigned us a numbered garage spot and upon arrival was informed they had no parking for us. We were able to find a parking garage two blocks away plus we parked in the street at a meter, so it all worked out in the end. Also, there really was no check-in, one of the suites was their “office”. Not sure what would happen if you checked in late after the “office” was closed. You should be aware this is NOT a hotel but rather a lease agreement,. No room cleaning service, but that was ok for. Would stay again if visiting DC.
Jeffrey (2/5): horrible and unprofessional - Terrible and unprofessional. We drove a few hours to get there only to realize that the apt location was changed and we had to call to find out where to. We always rent an apartment because our child has food allergies and we have dietary restrictions. We can't eat in restaurants. We carefully select the location to have supermarket in a walking distance. They left us an email an hour AFTER expected check in (who checks email when driving? call and call again and make sure I got your message). The apt we got was terrible. The oven & stove top were not working and we were starving. We had to eat junky snacks for dinner and breakfast since they did not come to fix it early in the morning as promised and there was no supermarket nearby to buy at least fruits & vegetables for a salad. We waited until 11am & gave up. We left to drive somewhere to find a supermarket. It killed our day. We only got to eat a normal meal the second night! The dining table was wobbly and not usable. If you put anything on it, something else fly off the other side. The headboard of one of the beds was wobbly and leaning fwd, almost falling. The wifi wasn't working and was only fixed the next day. On top of that, we were awaken by very loud jackhammers!!! The building across the st was being demolished. The apartment was clean, but the carpet had stains (white not a good choice for rentals). We will never use this company again. I am attaching a picture of the demolition across the street.
Verified traveler (4/5): - Service was terrible. Can't check in until 4pm and apparently anyone that might be able to actually helpworks regular 9-5pm, so that leaves get small windows. We're checked in after 5pm and room for 3 had only 1 towel - no wash clothes, no hand towels. No pillows for sleeper sofa and no blanket for sleeper sofa. It was a terrible night for my children. They didn't remedy situation until around noon the following day. In addition to the fact that not having basic necessities for the room was total negligence, they should make arrangements for simple things like that to be remedied by onsite staff- it's ridiculous to have to wait a day. We only stayed 2 nights, so half the stay was terrible.
Phyllis (10/5): Why would anyone stay anywhere else? - Absolutely amazing property. I will look for these in every city I visit.
Verified traveler (8/5): - Con's: During my modification process, the customer experience was not good because of communication after the initial contact. I received no callback or voicemails and had to follow-up with them a few times. They were aggressively adamant about a credit card form; I literally had to tell them I had already paid for the original room, but will have a credit card authorization form back to them for the adjustment difference as soon as I get to a computer, which was just a few dollars. The response, "We're REALLY looking forward to your credit card form." They just rube me the wrong way and almost cancelled the whole thing. I realized when I got there they did not really have any evening check-in staff to take a payment or help with questions. It was just a security guard. I guess they assumed I would know all this on my first stay. After it was all said and done, they ended up charging me the full amount again for the room. Thankfully, it was adjusted a few days later without yet another follow-up. Additionally, there was no parking instructions mentioned when I got there. The security guard who works for the building, not Global Luxury, did not know how to help me. The paperwork I got did not explain how to open the gate or where to park. But the security guard was helpful and let me in to park in the 'future tenants' spot overnight. No elevator instructions to unlock it. Communication was just crap if you get there late. Pro's: Location, room, and building was amazing!
Shams (10/5): Shhh hidden secret - Amazing place to stay with excellent viewAs well as very nice area. Our two bedroom suite was huge!
Verified traveler (10/5): - Very nice property. My first time staying at this kind of property. Was in a jr suite and was just right. Problem finding parking.
Verified traveler (8/5): - The room was great, the bed was comfortable. I loved the room.
Sandra (10/5): DC getaway - These apartments are amazing. As soon as we opened the door and we saw the place we knew we were going to have an mazing stay. Loved the fact that they accounted for every need. Would def stay again.
Verified traveler (10/5): - Beautiful accommodation at a very good rate! Recommend this place for their cleanliness and excellent service. Our experience here was wonderful!
Verified traveler (10/5): - Service was great, super helpful and accommodating. Amenities and property condition was excellent. The apartment was very comfortable and nicely designed.
Joanne (10/5): Amazing luxury apart in the heart of Washington DC - We had a great time at this apartment, the apartment is brand new in an state of the art building, everything is very modern, the beds are super clean and comfortable, in a very safe area, across the street is a whole food market where you can buy ready to eat food or you can get drinks and grocery, close to all the monuments and the white house. A block away from The pentagon. They have a washer and dryer, and everything you need in a kitchen, we had a great experience, I highly recommend this luxury place. You won't be disappointed. :)