Palace Inn & Suites - Newport News/Jefferson Ave

Location: 10608 Jefferson Ave, Newport News, Virginia, 23601, Newport News, US

Star Rating: 2 Stars

Property Type: Motels

About this Property

Important Information

Policies

Check-in: 03:00 PM - anytime

Check-out: 11:00 AM

Amenities & Facilities

• Express check-out
• Free WiFi
• 24-hour front desk
• Garden
• Express check-in/check-out
• Express check-out
• Smoke-free property
• Wheelchair accessible parking
• Free self parking
• Wheelchair-accessible van parking

Rooms Available

• Traditional Double Room, 2 Queen Beds, Accessible, Non Smoking

  2 Queen Beds

  380 sq feet

  
  

  Layout - Living room and dining area

  Internet - Free WiFi

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, towels, and a shower/tub combination

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Heating
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Separate living room
  • Bedsheets provided

• Traditional Studio Suite, 1 King Bed

  1 King Bed

  300 sq feet

  
  

  Layout - Living room and dining area

  Internet - Free WiFi

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, towels, and a shower/tub combination

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Heating
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Separate living room
  • Bedsheets provided

• Traditional Double Room, 2 Queen Beds

  2 Queen Beds

  380 sq feet

  
  

  Layout - Living room and dining area

  Internet - Free WiFi

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, towels, and a shower/tub combination

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Heating
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Separate living room
  • Bedsheets provided

• Traditional Double or Twin Room, 2 Double Beds

  2 Double Beds

  380 sq feet

  
  

  Layout - Living room and dining area

  Internet - Free WiFi

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, towels, and a shower/tub combination

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Heating
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Separate living room
  • Bedsheets provided

Guest Reviews

• John R (1/5): Bad hotel needs to be remodeled or closef - No Breakfast Everything was bad bathroom floor was broken had to put a towel down so we wouldn't cut our feet
• Johnson (1/5): Sucked!!! - Very run down, dirty, door had gaps around it
• Iyana (2/5): Horrible - Room was dirty no towels rags or pillows walls had holes in it wires hanging out it was horrible and will never return I slept in my truck for the 2 days
• Melendez (2/5): -
• Daniel (4/5): - This property is in VERY poor condition. I have many pictures (time coded) of holes in the walls when I checked in, absent refrigerator which was pictured in the original add, very poor cleanliness. The entrance to the lot has 2 very deep pot holes which have had no attention for a very long time. The wifi does not stay connected for more than 5 minutes between drop outs and has no security when connected. I am very surprised that Expedia lists this property on their site.
• Laskey (1/5): Bad - Nothing Police was there change location not good area
• Shenaque (1/5): Bad -
• Bdae (1/5): Bad -
• Josue (2/5): - Room was horrible the walls was dirty tv did not work dressers was missing knobs there was a lamp with no cord the fridge was painted with house paint terrible
• Teylor (1/5): They would not refund me , my money and they do t do refunds because they know that people would not accept this .. they - Absolutely NOTHING ! It was didgusting air conditioner was broken , stained bedding , dirty room , dirty toilet , dirty tub everything nasty i did not stay there light broken
• Chavon (1/5): I will not be staying here again 2/10 would not recommend - That it had a stove thats about it No shower curtain, shower didn’t work, bed sheets was dirty! Looked like a ran down apartment smh only good thing was the stove because I haven’t had a home cooked meal in awhile
• Trevor (1/5): Nasty room - Bathroom wasn't clean had used soap in the shower, the headboard came off and hit me in middle of the night, sheets was nasty looked like someone poop was on it, kids playing at 11 pm in hallway. Said was a none smoking room that was a lie cigarette burns everywhere. Couldn't sleep well can hear the room next door
• Travis (2/5): - The people at the front desk were very polite and helpful plus nice I don’t blame them for the lack of respect that the people who work and stay there have for the property I would clean house and then clean up
• Jamarion (1/5): Bad -
• Rob (1/5): Bad - Nothing Room was not cleaned
• William (7/5): Good -
• Tarsha (8/5): - Decent
• Kyle (3/5): Poor -
• Josiah (1/5): Unpleased with room, was told they’d give refund and never got it - Nothing Poorly maintained very dirty, had bed bugs, toilet seat and lid not attached
• Angie (1/5): Bad - Nothing
• Kaushik (2/5): - Bedbugs and dirty bathroom with no shower head
• Reebaby (3/5): Good to sleep there but no longer than a couple of days -
• Josue (2/5): - Complicado no puedes quedarte en ese lugar
• Brianna (1/5): Bad -
• Warren (1/5): No staff was there to check me in it was bugs on the counter crack heads and fiends outside and it was just hot in the o - Nothing Everything and the attitude from the staff when they finally pick up the phone like we’re bothering them
• 6k (2/5): - Absolutely disgusting place, crack heads, homeless prostitutes kingdom. Wouldn’t recommend unless you genuinely CANNOT find anything else
• Orchid88 (1/5): Bad -
• Anthony (1/5): Worst place I ever stayed - Nothing Dirty unfit rooms, bad location, crackheads living there, non attentive staff, place was pre condemned before my stay!
• Benjamin (2/5): Condemned Property DO NOT STAY - Hotel has condemned by the city notice on front door. Extremely dirty, broken fridge, and caked spill in freezer. Unsafe, extremely dirty, and unsafe.
• Liang (6/5): can accept - good bedset. big space. range. water way and light bulb need repair.
• Hakima (2/5): TERRIBLE - The conditions of the room was terrible. It was not clean. It was stuff left from the last person who stayed in the room. The sheets were not clean. They had stains on them. My daughter had to shower in shoes because the bathroom was so filthy. After complaining to the front desk she responded with “what’s the problem? What do you want me to do?” They refused to move us to a cleaner room so the very next morning we checked out. The customer service is terrible. The last yells and refuses to help with any issues. There was a couple outside our door who got in a fight and i was scared because i don’t know this area and didn’t know if it would turn more violent and i have my 2 kids in the room. The overall experience was terrible. I would never recommend this space and i will never stay here again.
• Joy (5/5): It was a beautiful evening and nice room and would love to rent it for a week in a king size smoking room - It convienient and close to home but very wild people all outside and loud tenant’s It was very getto and too man people hanging out outside screaming acting ignorant
• Anthony (2/5): - Room was filthy. No rags or towels. No one at ftont desk. Wifi didnt work. Heat didnt work.
• Taylor (1/5): Just bad - It’s quite Service was bad. The room was dirty. No microwave no towels in the room
• Denise (6/5): Above details - Location to the Thanksgiving Dinner! Having towels, soap, toilet paper, pots, Ice trays, and waste basket!
• Verified traveler (2/5): Not a Palace or pleasant stay - The property manager has terrible customer service. Rooms are not what is advertised. Half of the stove works, bathroom and room is in need of cosmetic repairs. Pest control also needed!
• Jennifer (1/5): DO NOT STAY AT THIS HOTEL!!!! - That it has a kitchen and the kitchen is somewhat separate from the bedroom and bathroom. It’s the kitchen and living room together then a separate bathroom and a separate bedroom. Other then that I liked nothing about the hotel and will not be back.. Everything!!! All the way down to the rude people at the desk or office. Who are very very very unprofessional.
• Anonymous (5/5): Passable -
• Ed (10/5): Wonderful - Nice clean room. Jay was very helpful at front.
• Richard (2/5): Sucked - Nothing Only had one channels on the tv.. nickslodeon
• Charisse (1/5): Horrible - Room was not like advertised windows didn't have curtains refrigerator and stove were flithy The whole room
• Miles (4/5): - Let this be a last resort. No other options.
• Jimmey (4/5): - poorly maintained and staffed
• Angelica (4/5): - The smell was horrible , everything was old , sticky floor, hole in the wall and also a lot of sparkle spots
• William (2/5): - The place was horrible. It was so consumed by Tabasco smoke I couldn’t stay even in the “smoke free rooms”
• Brittany (8/5): - It is to inform that we are going out for dinner tonight,
• Verified traveler (8/5): - The property was fine. I just didn’t like the fact people were just standing around like it was an apartment complex. I asked were there apartments close because of the people hanging out on the stairway and parking lot.
• J5561PTlindar (2/5): Not a place for a family - My daughter and I had reservations to stay for 5 nights. We registered, we went to our room and immediately checked out. When I disputed the charges the manager said we stayed 5 nights and refused to refund our money
• Verified traveler (2/5): Never again - Never got to see the inside of room because the one I booked 3 months prior wasn’t even available. Drove 6 hours to be told at 4 they were cleaning it. Check in is 2. Finally at 6 I realized they didn’t even have a room and no one told me. The area is awful and this was extremely disappointing. Guess there is a first for everything.
• William (2/5): Worst hotel we ever stayed in. - DON'T STAY HERE. The pictures are NOT accurate. This is the most misleading listing we have ever stayed in. The floors were slimy, as if they hadn't cleaned the mop water in weeks. Not exaggerating your shoes would slide while standing. We booked a king bed and got two full size that my feet hung off of. The furniture is covered in stains, the fridge doesn't work, half the bulbs were out, the floor was tearing up in places, the wall had been damaged several times and fixed and painted over with a totally different color paint, the list goes on and on. There were locals which looked to be living here permanently and ppl coming in and out non stop and watching us to see what room we were going to and when we left. We took our luggage with us everywhere because we didn't feel safe leaving it. Even the man working there seemed to be more buddies with the locals and no management was anywhere so we were uncomfortable complaining even. This property shouldn't even be a hotels.com partner.
• Zac (6/5): - They canceled my room even after I talked to them about showing up late... they gave me a smaller room and it it smelled terrible. Toilet handle was broken and so was the bathroom door
• elry (10/5): Nice hideaway in Hampton VA - The room was very tidy. Everything was in order restaurants and shopping are also in the immediate area. It really was better than expected
• andrew (8/5): Not horrible - Needed a quick place to stay rooms look amazing from pics but pretty deceiving when u get un them kinda tore up and in the ghetto
• jimbN9837IP (2/5): The den of iniquity!!!!!! - There was NOTHING - ZERO - ZILCH!!!!! To like about this property to even find it acceptable. This place was a completely ghetto dump, no better than section 8 projects in the slums in a poor neighborhood. It was completely and utterly abysmal. There were holes in the walls that were patched by a blind man and never painted, the floors felt like they were mopped with vegetable oil, NOTHING in the place was plugged in, there main sink was filled with hair and chunks of food, the shower was disgusting and had black hairs all through it, when arriving back from being out for the day, our door wouldn’t open with the key cards, which terrified our young daughter that all of our stuff was trapped in there indefinitely and scared her to tears that we wouldn’t get it back, we asked for extra towels and was told by housekeeping that we can only have extra if we’re staying weekly and then claimed she didn’t have any anyway, garbage and bags full of belongings from people being evicted thrown all around, noise nightly from the ghetto people staying in this dump, I could go on and on... PLEASE don’t stay here. Spend the extra money to get something better, PLEASE!! It was so bad that I really couldn’t even put it into words no matter how much I went on and on. Consider yourself warned.

Photos