London Excel - O2 Arena - London City Airport
Location: Connought Heights, London, England, E16 2FR, London, GB
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Make the most of your stay with our 24-hour fitness center, terrace, and garden for your recreational pleasure. Enjoy dining at IL Volo and explore various dining options at our 2 restaurants and 2 coffee shops/cafes.
Convenient Facilities
Benefit from express check-out, dry cleaning/laundry services, and laundry facilities during your stay. With free self-parking available onsite, your convenience is our priority.
Comfortable Accommodations
Unwind in our individually decorated guestrooms equipped with kitchen facilities, complimentary Wi-Fi, and flat-screen TVs. Feel at home with amenities like full-sized refrigerators, microwaves, and coffee/tea makers. Housekeeping is provided upon request.
Plan your next luxurious stay at London Excel - O2 Arena - London City Airport and indulge in upscale comfort and convenience.
Important Information
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
Policies
Check-in: 03:00 PM - 11:00 PM
Check-out: 11:00 AM
Instructions: There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details. Guests can access their accommodation through a private entrance. Guests are required to download the property's Klevio mobile app before check-in.
Amenities & Facilities
- Front entrance ramp
- Express check-out
- Terrace
- Garden
- Express check-in/check-out
- ATM/banking
- Express check-out
- Smoke-free property
- Grocery/convenience store
- Free self parking
- 24-hour fitness facilities
- Housekeeping on request
- Secured parking
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Premium Apartment, 2 Bedrooms, City View
1 King Bed, 1 Double Bed, 1 Twin Sofa Bed and 1 Double Sofa Bed
750-sq-foot individually decorated room with river and city views
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Tempur-Pedic bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, free toiletries, and a hair dryer
Practical - Washing machine, iron/ironing board, and laundry detergent; cribs (surcharge) available on request
Comfort - Heating, fresh towels every 7 days, fresh bed sheets every 7 days
Accessibility - Wheelchair-accessible doorway width (inches): 26
Need to Know - Housekeeping on request
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Refrigerator
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Dining table
- Shampoo
- Wheelchair accessible
- Hypo-allergenic bedding available
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate living room
- Room and bed type depend on availability check-in
- Bedsheets provided
- Soap
- Laundry detergent
- Wheelchair-width doorways
Guest Reviews
- Jessica (6/5): - Laundry “facilities” as advertised is only a washer, no dryer. This means you will have to hang your clothes and towels to dry on the balcony. Also, you are only provided one set of towels per person for stays up to 7 days, which means if you want clean towels you can wash them and then hang them to dry. I realize this is normal in Europe but if you know people from the US especially are renting from you then it should be communicated that there is no dryer and to bring extra clothes so you don’t have to wash. Also, not all toiletries promised were provided, only body wash. Close to an airport and train so it can be noisy if you sleep with the windows open.
- Kei (6/5): - Pros: Easy access to bus lines & DLR station. Area felt safe for most part, even at night. Place is nice & pictures were representative of what to expect. Everything seemed clean & carpeting in bedrooms looked fairly new. Locking mechanism is finicky & tricky, requiring reading & testing to understand what needed to be done. But once you got the hang of it, felt very safe. Enough "beds" for 6 grown adults: 2 in each bedroom, couch (in picture) converts to a bed, & single futon seat that can lay out (description in listing was not clear). Cons: Communication left a lot to be desired. It was Easter weekend so some slack should be given. But took almost entire stay to get extra Smart Keys for group. Not knowing digital smart key via smartphone was used until day in advance, was not possible to get it all taken care of before weekend started. Emailed multiple times, but was told my emails were not going through, even though my first email went through and I continued to reply to the original message. Had to call twice to finally get Smart Keys set up for 2 other people (total of 3). Physical key exists, but don't have access to it until once inside. Advance notice would have been preferable. The Smart Key for front door REQUIRES a smartphone & doesn't always respond quickly. Kitchen sink not installed correctly. Couch & futon "bed" are very uncomfortable. Water heater set on timer; no hot water between 12-6:30am. Shower drain of in-suite bathroom not cleaned out well.
Photos
