Delek Tulum
Location: Carretera Tulum - Boca Paila km 7, Tulum, QROO, 77780, Tulum, MX
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Welcome to Delek Tulum, your perfect getaway in paradise!
Recreational Amenities
Dive into relaxation with our stunning outdoor pool or cycle through the beautiful surroundings with our bike rentals.
Dining Delights
Savor local cuisine at our beachfront restaurant, Tatewari, or enjoy a refreshing drink at our beach bar and poolside lounge, with room service available for a cozy night in.
Convenient Features
Enjoy complimentary Wi-Fi to stay connected, a 24-hour front desk for all your needs, and secure parking, making your stay effortless and enjoyable.
Discover why Tulum is a dream destination and book your stay today at Delek Tulum, where relaxation meets adventure!
Important Information
- Pool access available from 8:00 AM to 8:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
Policies
Check-in: 03:00 PM - anytime
Check-out: 11:00 AM
Amenities & Facilities
- Proposal/romance packages available
- Free beach club on site
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Concierge service
- Wheelchair accessible
- Picnic area
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Smoke-free property
- Wedding services
- Ecotours nearby
- Tours/ticket assistance
- Snack bar/deli
- Parking (limited spaces)
- Scooter/moped rentals on site
- Free self parking
- Airport transportation - pickup (surcharge)
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Beach yoga on site
- Ziplining nearby
- Water dispenser
- Mosquito nets
- Proposal/romance packages available
- Secured parking
- Free beach club on site
- Change of towels (on request)
- Change of bed sheets (on request)
Rooms Available
-
Superior Garden View
1 Queen Bed
388-sq-foot individually decorated room, balcony with garden views
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Room service (limited)
Sleep - Bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe, iron/ironing board (on request), and window screens
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- MP3 docking station
- Deep soaking bathtub
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Window screens
- Deck or patio
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Small Cabanas Partial Ocean view
1 Queen Bed
377-sq-foot individually decorated room, deck/patio with partial ocean views
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Room service (limited)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, bathrobes, and a hair dryer
Practical - Safe, iron/ironing board (on request), and window screens
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- MP3 docking station
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Window screens
- Deck or patio
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Master Suite Ocean view
1 King Bed
441-sq-foot individually decorated room, balcony with ocean views
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Room service (limited)
Sleep - Bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe, iron/ironing board (on request), and window screens; rollaway beds (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking, pet friendly
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- MP3 docking station
- Deep soaking bathtub
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Window screens
- Deck or patio
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Master Suite Oceanfront Beach Terrace
1 King Bed
667-sq-foot individually decorated room, located on the ground floor, deck/patio with beach views
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Room service (limited)
Sleep - Bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe, iron/ironing board (on request), and window screens; extra futon mattress (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking, pet friendly
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- MP3 docking station
- Deep soaking bathtub
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Window screens
- Free extra futon
- Deck or patio
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - ground floor
- Change of towels (on request)
- Change of bed sheets (on request)
-
Standard room, Limited view
1 Queen Bed
323-sq-foot individually decorated room, deck/patio with garden views
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Room service (limited)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, bathrobes, and a hair dryer
Practical - Safe, iron/ironing board (on request), and window screens
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- MP3 docking station
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Window screens
- Deck or patio
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Master Suite Oceanfront big terrace
1 King Bed
667-sq-foot individually decorated room, located on the ground floor, deck/patio with sea views
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Room service (limited)
Sleep - Bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe, iron/ironing board (on request), and window screens; extra futon mattress (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking, pet friendly
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Terrace
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- MP3 docking station
- Deep soaking bathtub
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Window screens
- Free extra futon
- Deck or patio
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - ground floor
- Change of towels (on request)
- Change of bed sheets (on request)
-
Junior Double Room, 1 Queen Bed, Garden Area
1 Queen Bed
376-sq-foot individually decorated room, deck/patio with garden views
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Room service (limited)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, bathrobes, and a hair dryer
Practical - Safe, iron/ironing board (on request), and window screens; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- MP3 docking station
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Window screens
- Deck or patio
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Stafa14 (10/5): Highly recommend Delek - Delek was an amazing experience!! The rooms were so clean and cozy. The staff was amazing! So helpful. They couldn’t do enough for us . Lunch on the beach was delicious and amazing drinks. The location of the hotel is in the center of all the great restaurants Highly recommend Delek hotel . It’s the real Tulum jungle feel!! Thank you Steph for your hospitality you and the staff were amazing! Will be back 🙌🏻
- cmplxsimplicity (10/5): Great Free Beach Club in Tulum - Alejandra was my server at the beach two days in a row! She was amazing! Delek was our club of choice because of the free entry with day bed, good service esp with others being so expensive! Would definitely recommend if you’re looking for a relaxing club!
- GuyE231 (6/5): Amazing hotel, but loud environment that ruined our stay - First of all, the hotel is absolutely amazing! The rooms are beautiful, the staff is so nice and helpful. When we arrived we were greeted with wlcome drinks, and every mornig you get coffee and cookies outside your door. The watch tower is beautiful and you can get a nice look at the sunset or enjoy the small pool. Unfortunately, other than that we had an overall unpleasant stay. There's very loud music until at least 12:30 am from the nearby restaurant, and music from bit more distant clubs until 4 am. It was very hard to sleep. Even during the day, the nearby beachclub blasts music although there were almost nobody there. This loud music really ruined the serenity of the place. Secondly, when we arrived we discovered that the pool was under renovations. That's critical information that we should have got in advance, because the beach at the time is impossible to get in due to the algea. The beach is not the hotels fault, but the pool being closed might even have made us not book the hotel. They did gave an alternative, but that's not why we came there. Sadly, overall we would not come back. Although the place is beautiful, the loud nonstop music and the fact that half of the year you can't get into the sea was too much for us.
- Richard118118 (10/5): Such a cool experience - A very very special hotel! It’s like being a giant kid, everything you want as an adult, with the imagination of a kid, we stayed in a giant air conditioned tree house with the most amazing bathroom. Delicious pizza restaurant downstairs and everything you need within walking distance. The night we arrived they had a full moon party with a great house set and performance. If you want quiet don't stay here, the hotel is in the middle of the party district, but if you want a great experience and like to party, this is an awesome and very special place.
- sarahaW9834TD (10/5): Unforgettable Stay with the Kindest Staff! - Hands down, one of the best hotel experiences I’ve ever had. The staff at Delek made everything so easy and enjoyable—they helped us plan excursions, set up dinner reservations, arranged Vespa rentals, and even coordinated our hotel pick-up. As guests, they also reserved us the best beach cabana at no extra cost, which was such a nice touch. We were celebrating a birthday, and they went all out—welcome drinks, tequila shots, handwritten notes, decorations, a free room upgrade, and even brought out a birthday cheesecake to our beach cabana. It was such a thoughtful surprise and made the day feel extra special. We also had the most relaxing spa experience—massages right on the sand with the sound of the ocean in the background. Total bliss. And on top of it all, we got tattoos from their in-house artist—he was super professional, and we loved how they turned out. The hotel’s location is ideal—walking distance to two Michelin-starred restaurants, amazing local spots, hookah lounges, and both day and nightlife. If you’re going to Tulum and want a stay that’s beautiful, laid-back, and full of thoughtful touches—Delek is it.
- P (10/5): Tulum - the chilled out option - Had an amazing week at Delek, the hotel, staff and overall experience was just what we needed. Right on the beach with a much needed pool to lounge in when the sun got too much. Beach front hotels in Tulum are not cheap and Delek is no exception but you get what you pay for. 5 star location and service. Rooms are tastefully designed and serviced an maintained to a great standard. Great beds and linens. Rooms to the rear suffer from street noise from the surrounding clubs (which they warn you about) but those beach facing ones have no such issues. Many of the other hotels have beachclubs aimed at the party all day crowd whereas Delek is more chilled Ibiza vibe. Usually some entertainment in the late afternoon; live music sets; or a dj; but again all geared to keep the vibe relaxed. Restaurant providing high end takes on Mexican classics; seafood, tacos, cerviches, and more mainstream standards. Good cocktails and chilled beers... they also take their eco responsibilities seriously unlike others who seem to pay lip service to them. While we were there we wandered into one of two other similar hotels for breakfast; drinks etc for a nosey; but left convinced that Delek overall provided the best balance of style, comfort, service and relaxation that we wanted.
- Jessick (10/5): - We enjoyed the beautiful rooms and location of Delek. It's at the center of everything and close to the buzzworthy restaurants. It is loud at night because of this, but it didn't bother us. The beachfront is a dream.
- Bree1008 (10/5): Beach club - Great beach club that is not too packed. Lots of waiters available to assist and help with anything. Plenty of seating. Very clean beach and free access. Food was restaurant was amazing; fresh guacamole and truffle oil fries which were some of the best I had in Tulum.
- kelpettit11 (2/5): Horrible, stolen property - #rant #dontstayatDelekTulum This is for anyone going to Tulum, Mexico and looking for a resort to stay at- do NOT go to Delek Tulum! As you all know, we travel ALL the time- never had an issue. We stayed here in Janurary 2025. VERY long story short, when checking out, they "lost" my carry on suitcase when we were at breakfast. Said it got put in another customer's van, going to a different airport. They couldn't get it back to me before we had to fly out. They shipped it back to me- received it 3 weeks later, with 2 designer purses stolen from my bag!! Then they sent us a video (after I got my bag back) of what was in the bag when they supposedly got it back from the wrong van (as we asked them to). The purses were gone in the video, so I know that it was someone there that took them and not after it was shipped. We have gone round and round with them to replace the value of them- they are now ignoring me, after I sent them the invoices. I don't know if it was the staff at the resort or one of the van drivers that take you to the airport, but point being, our valuables were in their care and they did not keep our belongings safe, as they said they would. It's CRAZY that they are treating a customer like this. They are basically saying, without saying the words, that I am lying, as their staff and van drivers are trustworthy. CLEARLY not all of them are. Someone stole the purses PERIOD. Oh, and also stole a battery pack. A lot of you travel to Mexico all the time, so beware of this resort! Spread the word. Share the post! I would hate for this to happen to any of you!
- Flodjor (10/5): - Excellent location
- 890jeannettep (10/5): Absolute paradise - This hotel exceeded every expectation. The service was outstanding, and the beachfront villa was absolutely breathtaking. The location couldn’t be better, with top restaurants and great shopping just outside your doors. Nothing is more than a short walk away. The villa was gorgeous, with a hammock, and two daybeds on your patio area. Also a daybed reserved for you at the beach.The room also had a chaise lounger right at the double doors leading straight to the beach. Amazing for laying inside and listening to the waves. The bathtub was incredible, making it the perfect place to unwind. Another highlight of our stay was the oceanfront couple massage at our villa, which was nothing short of amazing. Thank you, Kat, for your exceptional service and for making our stay unforgettable.
- angelicacA4036MQ (10/5): Tulum experience - Delek is a great place to enjoy the beach food drinks. We’ve been coming here every day and we only pay for whatever we consume and they give us a bed now or March so it’s not extremely busy. Eduardo helped us with the delicious food from the restaurant, I highly recommend coming to this spot to enjoy the day the music overall is excellent.Highly recommended.
- yasmin (10/5): - Had an awesome relaxing girlfriend getaway. The staff from check in to the beach services were great.the room was beautiful
- 583tadm (10/5): The best beach house on Tulum beach hands down - The best service ever!!! Every single member of the staff here is so accommodating. Teron and the rest of the team members at the beach club made it a trip to remember. This place is an absolute dream not only is everyone so friendly, but it is the little details that show you guys really do follow your mission statement.
- solmoure (10/5): The full Tulum experience! - Our stay at Delek last week was truly wonderful! It's the kind of place that doesn't need the ostentatious grandeur of other resorts to be refined and graceful. Specially the rooms! They achieve so much just through the architecture and a few very intentionally placed pieces of furniture and ornaments. The vibe of Delek is a perfect incarnation of Tulum's ethos. The beach is located in an unbeatable spot, and for those who enjoy taking walks or jogs at sunrise, know that you'll have access to miles of white sand on both directions. Something else I loved about it is that Delek lives up to its values, making it one of the few places that opens its doors to all beachgoers, something very rare (and sad) these days. As much as the hotel and beach are worth it on its own, it's the staff that truly take the experience to the next level. Everyone was friendly and attentive, but it's Abigail at front desk who takes the standing ovation. She made our stay something to remember forever. Gracias Abi!
- Llasheema (10/5): - Wonderful experience! Definitely coming back
- andrealove6714 (2/5): Run Down Eco Hotel, not worth the money - Really disappointed in Delek. The reviews and photos sold us on staying here for my birthday trip. I regret it. The grounds smell like sewage as soon as you walk in. Our suite was poorly maintained. The bathrooms don’t have AC, the doors to the patio don’t close, the full suite was hot even at night in January. They gave us one towel for two people the entire 3 night stay. Understand they are going for an eco hotel vibe but the sinks barely worked, the faucets were so rusty you could feel it in your skin. Not a good experience. We utilized the beach beds one day and the food and beverage was very disappointing. Worst pina colada in Tulum. They are trying to rip off Azulik and not doing it well. Save your money and splurge at Sana further south.
- 565frederickh (8/5): Julia's a rockstar, beach club is fab. - Julia was our hero every day at the beach club. The maitre'd looked after us and went out of her way to do so. Thank you, really appreciated it all. The floor team were also fabulous, very quick and attentive staff. Maybe get some speakers on the beach, small ones to spread sound of great band playing.
- kiona (10/5): - El area es muy coveniente para llegar a cualquier de los lugares del centro , lo unico es que como esta en el mismo centro si hay un poco de buya en la noche pero ya a la 1 se termina y el hotel te ofrece tapones para los oidos , lo bueno es que el hotel te informa a acerca de eso antes y te ofrecen cancelar si no te gusta este tipo de Ambiente , nosotros la pasamos genial , mi habitacion estuvo super chevere y muy limpia , y las antenciones del personal excelente , y bien atento ellos todos , gracias chicos
- Wanisa (10/5): - Center of everything
- T4184PHkerrym (10/5): Perfect location and great service - Location is perfect if you want to try all the main restaurants & beach clubs on the strip. All within walking distance. Service is very good on the beach and hotel residents get priority over day passes. Our room was huge and right on the beach (no 9). No hairdryer or iron but you can request those via WhatsApp and they arrive within minutes (no tv but we knew that prior to booking). Note - you can’t flush toilet roll down the toilet (this is the case for pretty much everywhere in Tulum) but bins were changed daily so not a big issue. Cat on reception was super helpful & friendly. We hired an ATV for the day through the hotel which was very convenient and inexpensive. Food was very good albeit menu is fairly limited - burgers & tacos were super tasty. A really nice touch is that they bring you fresh tea or coffee every day and place it outside your room (at a time that suits you).
- NANCY (4/5): - Rooms are very nice, however the service is awful. Paid $900/night during peak holiday season and it took over 40min to get a sparkling water from the beach club. They prioritize the patrons off the beach over the guests of the hotel. Hotel is in a great location close to everything. Hotel is extremely over priced for what it offers. Out of all the hotels I have stayed at during my 2 week trip in Tulum, I would not recommend this one unless you are here just for the location.
- Andrew (10/5): - The ocean view master suite was amazing. Could walk 20 ft to the beach and fall asleep to the sound of waves every night. Staff was very attentive, responded to WhatsApp messages immediately and took care of everything we needed, including atv rental.
- Marielis (10/5): - The service was awesome, everything was clean and well maintained. I have stayed in multiple places in the hotel zone and this is my favorite of them all. My husband and I didn’t hear any noise which was one of the biggest concern from other reviews. We stayed in room 1 and it was absolutely perfect! Highly recommended. We will definitely be back!
- LayKneeTX (10/5): Amazing retreat. - We are actually still here. Stying for a week. Look at reviews as a lot of them are beach club guests not hotel guests. Our room is gorgeous and the views on the beach cannot be beat. All of the staff are so friendly and helpful. Huge shout out to the reception staff for all of their assistance arranging taxis for excursions. They have been an incredible resource. Both the reception staff and the porters at the entrance helped with a missed diver and we made our excursion when it looked like we may not. Food at the restaurant is delicious and drinks are tasty as well. It seems that some nights there is music next door. It ends by 11 and is not unbearable. Night’s without it are perfect with the roar of the waves. Will definitely stay here again and can highly recommend Delek.
- Donny (10/5): Thanksgiving Getaway - Fantastic! Will definitely be back.
- 624dayanad (10/5): Awesome! - We had a great time at the Delek Tulum. It was kid-friendly and had awesome staff. Eli and Pedro from the entrance/parking staff were outstanding. Thank you guys. Our days at the beach with our kids were filled with joy and nice people around. Thank you, Pedro, Gustavo, and Julio from our waitresses!
- Pooja (10/5): ❤️❤️❤️ - Location location location! What a beautiful property which is centrally located. Everything is within walking distance. Super helpful front desk that made our stay so comfortable and seem less from the moment you make the reservation! Airport transfers, restaurant reservations ,recommendations of activities, etc etc etc everything was taken care of, smallest of the details. Come and get pampered. True vacation.
- Marta (10/5): - Very relaxing place , food and drinks were good . It is my 3 time visit I love it
- julio (10/5): - it was ok
- julio (8/5): - it was good and they treated us really nice
- Marcin (10/5): - The Delek is still absolutely the best place to stay. Now they have upgraded an area with live music and the restaurant menu is wider with really great food. Our stay was awesome agian with great hospitality and many thanks to great people that were making our time super pleasant: Emanuel, Eduardo, Edrey. Muchas gracias por TODO!!
- Misleydis (10/5): - La pasamos genial.todo es impecable,muy buena atención y el ambiente muy agradable.
- Alberto (10/5): - Our room was very nice! The outdoor bathroom with view of the ocean along with the bathtub with great ocean view was a very nice experience. Staff was very nice and always ready to cater to you. Overall, I would definitely return to delek.
- Marc Machhour (10/5): - Clean, secure, beautiful and friendly. Staff is excellent. Overall A . Stayed for 9 days so we did experience this hotel quite a bit. Prime location. Close to everything. Rooms are absolutely amazing and spacious. Get the master suite. Bar is A . Their tacos are excellent. Music has a good vibe. Great yoga classes. Gets packed on weekend but we always had a bed on the beach thanks to Sheriff. Many many thanks to Delek family, Sheriff, Abigail, Manuel, Eduardo, Hanibal, Ximez and special thanks to Steff and the manager for taking care of my wife’s sprained ankle. Tezmacal ceremony with Francisco is a must. Wish we could’ve done it everyday. Ice baths were fun. Imix tattoo artist was creative. We felt at home and will surely be coming back.
- Marcelle (10/5): - Delek is an amazing option if you are looking to stay in the hotel zone of Tulum. The staff is simply amazing!! They respond to your needs so quickly, and are extremely accommodating. Cannot wait to be back at Delek! 5/5 stars!
- Amy (10/5): - Right in the heart of town and perfect proximity to the beach and fine dining, while also feeling like the quintessential Tulum experience one would expect regarding the aesthetic of the hotel itself.
- Moi (10/5): - Such an awesome resort, walking distance to many shops and restaurants. The staff was super friendly and the hotel/rooms were so unique and amazing, very eco friendly and comfortable. The morning coffee delivered to our room daily was an awesome treat, the property is in such a great location. The beach is beautiful and the hotel restaurant food was great as well. The beach club staff was always friendly and always accommodating and made our stay very enjoyable.
- mario (2/5): - The staff are so rude and ignorant, they are so focused just on making money , and the quality of service !
- Ileana (10/5): - Loved this hotel! Can’t recommend enough
- Sheila (10/5): - Property was clean, staffed, quiet.
- Jesús Marykate (10/5): - Amazing place!
- Angelique (10/5): - Staff was friendly, we could walk from our beach front room to taboo, the jungle gym, other nice restaurants. Hotel was peaceful and quiet at night.
- Lindsay (10/5): - Highly recommend staying here! Great location and accommodations. Staff was extremely friendly and helpful as well! Room was great and air conditioned. Front desk was extremely responsive when texted for requests. Excellent food too!
- Ernesto (10/5): - The property is beautiful, the staff and service is amazing and the restaurant is delicious.
- Sara I (10/5): - We enjoyed our stay at Delek. The staff was very friendly and accommodating. They helped us book airport transportation and also helped when we wanted to rent a scooter. The beach was clean considering it is sea weed season. Yes, you can hear the music but this is from other establishments across the street. I brought earplugs and had no problem falling asleep. The room is nice. I would recommend this hotel.
- Avinash (10/5): - Excellent property!! They have a new swimming pool facing the ocean with a bar. Great location, right at the party zone. Easy access to restaurants and parties. You will definitely hear the music at night though.
- Elizabeth (4/5): - The pictures and website make it seem like this is a quiet beach paradise when it is the opposite. The hotel is located in the middle of FOUR beach clubs/night clubs with music blasting from the early afternoon hours until 4:30, 5 AM. The hotel was transparent with us and did send us a message after we booked informing us about the noise and allowing us to cancel our reservation if we wanted. Being from New York, we are used to noise and even packed our own earplugs and noise canceller. But “noisy” in the email was really sugar-coating the truth because the truth is that our room actually SHOOK from the bass of these clubs until 4:30, 5 AM. Noisy we could deal with, a shaking bed we could not. If the hotel had disclosed just how bad it would be at the time of booking instead of making it seem not too terrible, we would have upgraded our room to be further away in a better location on the property, but by the time we realized it was too late after our first night of trying to sleep and the property had no other available rooms. And then just when we had gotten to bed at 5 AM, construction of some sort would start on the wall opposite our room at 8 AM. There are also vendors bothering you nonstop on the beach all day when you go there to try to relax. The rooms are very beautifully done and the staff does a great job cleaning them and keeping the beach clean of seaweed. I would just not book unless you plan to be out until 4 AM every night.
- Alanna (8/5): - I think the property is lovely. The first room I had though was close to the road and the noise from the restaurants and clubs was awful. The downfall of this property is that is is right in the middle of the night life and you can hear the music until the late hours of the night. The staff were ok but not exceptional. They make their property available to the locals which at first I thought was lovely but then realized it lessoned the exclusivity of the property. It was jam packed not so much with locals but tourists who wanted to hang out at a nice property. The food was very high priced for what you got and the drinks were way too expensive. There was no breakfast included which I found a shame for the high cost of the rooms. If you wanted a good cup of coffee to had to pay for a latte. I had hoped for my of a zen experience similar to the nomad, but there wasn't much offered. I would have loved to see more local artists perform rather than a D.J
- Joan (4/5): - Nothing was available to eat till after 8 AM. There was no coffee machine in the room. There was no bar fridge to keep anything cold. There was one small area to eat. There was a very small pool, but the bar was seldom open the floors in the room and the bathroom were extremely slippery when wet, and with the high humidity, they seem damp most of the time. Just a couple of things about Tulum. It’s extremely windy. It feels like there’s a constant windstorm day and night. The beach is beautiful but the wind is relentless. We had booked it for a month and we’re so unhappy , we tried to move out however there’s no refunds so we ended up walking away from over $10,000 and ended up giving it to my brother to visit. The staff was most accommodating and very friendly and helped out as much as they possibly could but they just didn’t have , what it takes to make this into a three star
- Nathan (10/5): - Great place to stay right in the center of the action on Tulum beach. Perfect intersection of serene and hip. Gorgeous beach club with great cocktails and snacks
- Alfredo Justin (6/5): - Beautiful and clean property! Kind staff
- Dowoo (10/5): - Excellent location with a nice beach area. Nice rooms and restaurant/bar with tasty food and drink options. Service and communications from the staff were great, I would recommend this property.
- Ewelina (10/5): - Boutique hotel right on the beach. Worth upgrading to a room with little balcony. Super friendly and helpful staff. There are various private trips which hotel can organise for you. If you into spirituality, there is cacao ceremony, sound bath and others worth having. Righ in the middle of the strip, close to all the best restaurants.
- Aisha (10/5): - Fully enjoyed my recent stay at the Delek hotel. The hotel property is beautiful and all the staff was incredible. Each person we interacted with was so helpful and friendly. Delek does a great job making guests feel relaxed and taken care of. There are plenty of activity offerings at the property (I loved experiencing the Sunday Temazcal) and we enjoyed the morning coffee service brought to the room each day. The beach cabanas were awesome and drink/food service was great! Would highly recommend this property and would definitely stay at Delek again.
- Ivana (10/5): - The property is absolutely magical and the staff are so nice and welcoming, this place is definitely the one if you are looking for a perfect getaway!!
- natalia (10/5): - Great place to stay, we came here for our anniversary and it was perfect for what we were looking for easy access to beach, near other restaurants. Great food and DJ by the pool on Friday and Saturday. The staff was great and very attentive. Overall great stay.
- Kosilisochukwu (10/5): I will be back - My stay was amazing, beautiful hotel with the best location in tulum. Special thanks to Abigail at front desk.
- Reyna (10/5): - DELEK es un paraíso, la propiedad es hermosa y acogedora está en el mismo centro de tulum donde fácilmente puedes llegar caminado a todos las tiendas, restaurantes y establecimientos del área, el staff súper atento y complaciente, la comida riquisima especialmente el Desayuno, los cócteles una delicia!! La playa estaba más cristalina y deslumbrante que nunca y tuvimos la extraordinaria experiencia de ver las tortuguitas saliendo de sus huevos y caminando hacia el mar. Me encanto este hotel y espero volver pronto
- Ana (8/5): - Everything was good. The only thing I didn’t like was that didn’t have water for couple of hrs.
- Anjit (10/5): - Absolutely loved our stay at this beautiful place!
- Michael (10/5): - Staff is amazing. So friendly and really care about their property! Accommodations are top notch and really gives you the beach / jungle vibe. Complimentary coffee and fresh pasties every morning is the best. Definitely gets loud at night but the ear plugs are there if needed! We cannot wait to coke back. Thanks you to everyone at DELEK Tulum
- YUER (8/5): - Overall my stay was pretty enjoyable. I really like the spacious room and ocean view. And the service was always attentive and nice. My only complaint is about the water. The first day the water tasted really salty while brushing my teeth. And on my second day the water started to have a very strong bleach smell which is even worse. I also stayed at another hotel this time in Tulum and didn’t encounter such problem. So I think the problem is just with Delek.
- Robert (8/5): - Great property, but you will hear music all the time which makes it difficult
- Angela (10/5): - Oh wow! Where do I start. First of all I never do these reviews but I had to for this place. IT IS PERFECTION! From the moment we arrived we were greeted with the most amazing hospitality. Welcome drinks and a surprise birthday cake as it was my birthday. The property is beautiful and every single employee is eager to help. The rooms are beautiful and remind me of a bungalow. I read on one review a complaint about hot water but our water was HOT HOT. And while we did stay out and enjoy Tulum until pretty late (come on we are on vacation) we never had any problems going to sleep because of noise. (another complaint I read). You are close enough to all the party life but far enough away if you don’t enjoy that life. The food and drinks on site are amazing, we ate there several times a day. Ohhhh and waking up to coffee and pastries on your front porch was just icing on an already perfect cake!!! If you’re questioning where to book (as I was) book here. IT WAS AMAZING!!! I’m already planning our next trip.
- Elias (10/5): - The property location is amazing. In the middle of everything. The rooms are rustic so don't expect a 5 star room but it's just different. Not your traditional room but it's the best for that type. People complain about no hot water in other reviews but u really don't need hot water as the water in warm naturally. If you leave the water on for a long while u get hot water. That's normal. The one thing that might bother other people is the loud music from the bars near by. For me it was not a problem because I'm heavy sleeper. For your information the music stay late on Friday and Saturday but other days it's not an issue. I would stay there again. There beach is nice and clean but a bit wavy. Staff are super friendly and go out of their way to help.
- shandonna (10/5): Amazing Experience - This property was absolutely enchanting. The attention to detail in design and decor was evident. I truly appreciated the comfort of the furnishings and the property's cleanliness. As a solo traveler, safety is always a concern. There was never a moment when my safety was in question. The staff was amazing however, the jewel to the crown was definitely Fernando. Fernando greeted me at the entrance and was the epitome of professionalism and hospitality throughout my stay. I experienced a minor medical emergency and his rapid response was extraordinary. If you have the opportunity to visit this amazing hotel, please do!
- Shushan (10/5): - Location was great, really party zone, a lot of nice restaurants
- anthony (10/5): Great spot - Great hotel. Loved the atmosphere. In between all the spots to go party but there is no club at the hotel so it is nice and peacefull when you want it to be. The beach we kept well and rooms cleaned daily. I will definitely stay here again on my next trip.
- Ali (8/5): - The staff was really nice and the location was great if you want to party (loud at night).
- Naoshia (10/5): - Wonderful experience
- Salvador (10/5): Leo’s Celebration - Amazing experience, chill vibes for you & your special partner.. came for my birthday. Better than most hotels nearby that are over crowded, good music, good food! it’s likely you’ll encounter wildlife even in your room but hey you’re in the jungle nonetheless will be returning! for something even more quiet less party try playa
- Jeanie (8/5): - Very beautiful
- Inoelia (10/5): - Fernando was nothing but exceptional with his Services and accommodations. Our party was extremely great to the staff and especially Fernando for making our stay one to remember for a lifetime. The property was beautiful.
- renato di (10/5): - The staff is amazing The hotel is amazing The food is good Wonderful experience!
- Mark (6/5): Great Staff and Amenities but Beware the Noise - The staff are great and the hotel has a lot of amenities to really enhance your stay. However the noise from other hotels / clubs is a real issue. The hotel is very upfront about this and provides ear plugs. Nevertheless the ear plugs do very little against the bass which you can feel. I had noise cancelling earphones which also struggled to mask the bass. This made sleeping very difficult as the noise continued until 4am. Its really such a shame becuase the hotel and staff are really lovely but the noise issue would stop me from returning.
- Esteban (10/5): Amazing experience - Amazing experience at Delek Tulum. Since the moment you get there, you feel very welcomed by all of the staff. The room was beautiful, it made me feel as if as though I was in another world and one with nature. I am definitely coming back here, best hotel in Tulum, would highly recommend.
- rosemary (8/5): - Staff was not friendly and would not interact with guest, employees just walk by you without saying a word or acknowledging their guest. Hotel does not include a fridge not a deal Breaker but if anyone needs for personal use they don’t have one. Place looks amazing though, treehouse like hotel
- alexander (10/5): - it is noisy till 12-2am but that's why you are in Tulum :) other than that - beautiful setup and nice service
- Merlin (10/5): - Primera vez en Tulum y definitivamente no será la última. Atención de primera, tengo que aceptar que quede sin palabra Delek es todo lo que esperaba. Mi habitación era hermosa, se los recomiendo. No se dejen por los comentarios negativos, es un lugar con mucha paz, céntrico, tienen todo lo que necesitan a menos de 2 minutos caminando. Y la música que supuestamente dicen que se escucha dentro de los cuartos, es algo normal, no te va afectar para nada tú sueño ni tú tranquilidad en tu estadía.
- Carrie (4/5): - You must desire a party scene and noisy clubs to stay here or anywhere in this beach area now in Tulum. We didn't see "party zone" upon booking and we got a notification 1 day before arrival about the expected noise and was told we could cancel, but by then we didn't have another place to go. Other guests we talked to were leaving due to the excessive noise. We read reviews online and a few mentioned the noise, but not enough people and it is not on/off- it's every single night- music blaring 2 doors down until 2am and then on the main street as well, where clubs and restaurants are playing their music loudly, to compete for business I guess. Despite the noise, the actual hotel is beautiful with great lounge chairs and good service for amazing food and tasty (low alcohol) drinks. The beach scene in the morning and early afternoon is still relaxing and visually appealing. The ocean is the draw of course, and it's special. The room was beautiful but musty due to the dampness so maybe the upper floor has more airflow. lower. They have an espresso maker and healthy smoothies for the morning The staff is lovely and accommodating. They helped arrange transportation to/from airport as well. They do not have any yoga on site but they help with giving recommendations. They can bring in a massage therapist but I would go somewhere south if you want a peaceful massage. I won't come back due to the noise and location but if you are looking for this scene, it's a great hotel option
- nashwan (10/5): - An amazing experience overall. The staff were very friendly, the rooms were exceptionally clean and decorated nicely. Amazing views everywhere good drinks and food!
- Zane (2/5): - We stayed two nights The rain in room leaked on to the floor of our bathroom I asked them to clean it up and bring more towels never happened .but wasn’t safe we could have slipped and hurt ourselves Then while taking a bath the pipes shot our brown dirty gross water I took photos showed the manager and they said they would help us and ignored the problem. When we left I asked to speak to manager she offered a credit at the Resteraunt for a free meal. We went to have our free dinner and they only applied a $15 credit This room was $550 a night for horrible experience. We moved to a different hotel Ana y Jose and it was fabulous for $100 less
- Michael (10/5): - Whole experience was top notch, will be staying here on all future trips to Tulum.
- Christopher Paul (6/5): - First night was hell and the second night was blissful. We arrived and were given room 20 at the top of a thatched building. First impressions were favorable — very clean and beautiful layout. I asked about the road construction noise and was assured it would stop at night. Not the best location near the road but we thought it would be fine. We had a lovely day on the beach, ordering the fantastic food there. When we returned to sleep around 10:30, it sounded like we were in the middle of the nightclub next door. Somehow the thatched roof seemed to amplify the sound of the nightclub newly built next door. We thought it would be fine as surely it would stop around 11. It didn’t. Only around 1 am did the night club turn down the volume a little; there was less bass than previously (I brought ear plugs which don’t help much with deep bass). The nightmare didn’t stop there however. Once the night club music stopped around 3am, the road construction kicked in. I’m fine with a bit of regular white noise but this can only be described as someone running up and down the road with a chainsaw outside. The sound was erratic, irregular and different rhythms. We had plans to do yoga in the morning and visit several places on the rented moped. Needless to say these plans had to be canceled and I was blurry eyed when I spoke to the unsympathetic receptionist at 7am telling her we were going to forego the next night and check out that day. She said that no other rooms were available
- Jeremy Sol (10/5): - Amazing location, room and staff. Will not regret the views and cocktails at the restaurant in hotel. They made arrangements for airport pickup and provide same day result antigen covid testing in your room.
- Michael (10/5): Perfect Honeymoon - Delek was exceptional in every way! Eco friendly, service, location, quiet but just steps away from the action. It truly was a peaceful retreat and exactly what we were looking for on our honeymoon!
- Sanghee (10/5): - Stayed 3 nights. We loved the morning coffee service, room was pretty (especially bathroom) & clean. Thanks for cute towel art every day. Beach was nice, the restaurant on the beach (tatewari) their foods were great.
- Rafael (10/5): - Amazing and magic place
- Anita (10/5): - Perfect Tulum oasis in amazing location.
- Verified traveler (6/5): Too noisy for the price - Hotel was beautiful and rooms were unique but construction noise and nightclub noise was very loud in the room
- Juan Adolfo (10/5): - One of the best stay in the Riviera Maya but, the best innTulum for sure Amazing vibe … We just loved Delek Tulum Cheeerrrsss
- Verified traveler (2/5): - Didn’t like it at all
- Verified traveler (10/5): - The staff was great and the facility was very unique and different. The only disappointment was the noise from the hotel a few spots down. It was very loud during 4-7 and 9-12.
- Verified traveler (8/5): - The staff was very helpful and friendly. Room was clean and we enjoyed the view. Salt-water showers were unexpected.
- Verified traveler (10/5): - I love tulum
- Verified traveler (10/5): - Chris and Rodrigo were amazing and extremely helpful. The property was beautiful. The rooms were gorgeous. They were kind enough to upgrade our room since our room was next to construction next door. Loved the location.
- Verified traveler (6/5): - pool too small and up in a tower
- Verified traveler (4/5): - I didn’t like the service was provided. We were suppose to check in 3 PM. Then we were told it will be late since owner’s personal guests are in that room. Anyway we didn’t get checked in until 4 pm. Guess what, not the same room that we booked. We were told that next day they will move us into another room which actually they did. We were told since we are not getting the room that we booked, they will refund us one night but they didn’t. Tatwarie restaurent stuff was good but food was horrible.we tried different things and none of their food was good. We ended up going out to eat. WiFi signal was bad. Most of the time during the day we were next door pool and used their seevice and food. We booked a motorcycle 9, it didn’t come until 10/10:30. In the morning just before they came we were told it’s not going to be a motorcycle, it’s going to a be a scooter. Anyway we took it.we had couple massage and to us it was over priced but we still paid it. Rooms were clean and okay. Front desk girl Isabelle had no clue, Carla was okay. We still didn’t get our refund for first night. Alejandro came and appolized but that’s it. Still no WiFi . I would avoid this place if I have to. Out of 10 I will give them 4/5. Be careful at the end they will try to add hotel service fees but they will mention it’s optional. We have no problem to pay for the service if we really get a service
- Verified traveler (6/5): - Decent hotel
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