Candlewood Suites Dallas-Frisco NW Toyota Ctr by IHG
Location: 9484 Frisco St, Frisco, Texas, 75035, Frisco, US
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Enjoy your stay at Candlewood Suites Dallas-Frisco NW Toyota Ctr with access to an outdoor pool, 24-hour fitness center, and complimentary wireless internet.
Convenient Facilities
Benefit from features like a snack bar, barbecue grills, and a 24-hour business center. With free self-parking and a 24-hour front desk, your comfort is our priority.
Prime Location
Situated in the heart of Frisco, immerse yourself in the local scene with attractions like Toyota Stadium and Museum of the American Railroad just a short distance away.
Book your stay at Candlewood Suites Dallas-Frisco NW Toyota Ctr, an IHG Hotel, and experience the perfect blend of relaxation and convenience.
Important Information
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - Anytime
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Fitness facilities
- Free WiFi
- 24-hour front desk
- Luggage storage
- Wheelchair accessible
- Elevator
- Fitness facilities
- Safe-deposit box at front desk
- Grocery/convenience store
- Wheelchair accessible parking
- 24-hour business center
- Snack bar/deli
- Free self parking
- Pool sun loungers
- 24-hour fitness facilities
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
Rooms Available
-
Studio Suite, 2 Queen Beds
2 Queen Beds
200 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop workspace, phone, and wardrobe or closet; cribs (free) available on request
Comfort - Air conditioning and heating
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
-
Studio Suite, 2 Queen Beds, Accessible Bathtub (Communications Accessible)
2 Queen Beds
200 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, a hair dryer, and towels
Practical - Laptop workspace, phone, and wardrobe or closet; cribs (free) available on request
Comfort - Air conditioning and heating
Accessibility - Wheelchair accessible
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Wheelchair accessible
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
- Accessible bathtub
-
Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications Accessible)
1 Queen Bed
200 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, a hair dryer, and towels
Practical - Laptop workspace, phone, and wardrobe or closet; cribs (free) available on request
Comfort - Air conditioning and heating
Accessibility - Wheelchair accessible
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Wheelchair accessible
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
- Accessible bathtub
-
Suite, 1 Bedroom
1 King Bed
200 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop workspace, phone, and wardrobe or closet; cribs (free) available on request
Comfort - Air conditioning and heating
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
-
Studio Suite, 1 King Bed, Roll-in Shower (Comms Accessible. Roll-In Shower)
1 King Bed
200 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop workspace, phone, and wardrobe or closet; cribs (free) available on request
Comfort - Air conditioning and heating
Accessibility - Roll-in shower
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
-
Suite, 1 Bedroom, Accessible Bathtub (Mobility Tub)
1 King Bed
200 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, a hair dryer, and towels
Practical - Laptop workspace, phone, and wardrobe or closet; cribs (free) available on request
Comfort - Air conditioning and heating
Accessibility - Wheelchair accessible
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Wheelchair accessible
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
- Accessible bathtub
-
Studio Suite, 2 Queen Beds, Accessible Bathtub (Mobility Tub)
2 Queen Beds
200 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, a hair dryer, and towels
Practical - Laptop workspace, phone, and wardrobe or closet; cribs (free) available on request
Comfort - Air conditioning and heating
Accessibility - Wheelchair accessible
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Wheelchair accessible
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
- Accessible bathtub
-
Studio Suite
1 Twin Bed
200 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop workspace, phone, and wardrobe or closet; cribs (free) available on request
Comfort - Air conditioning and heating
Need to Know - Weekly housekeeping
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
-
Studio Suite, 1 Queen Bed
1 Queen Bed
200 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop workspace, phone, and wardrobe or closet; cribs (free) available on request
Comfort - Air conditioning and heating
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
-
Suite, 1 Bedroom, Accessible (Communications Accessible)
1 King Bed
200 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop workspace, phone, and wardrobe or closet; cribs (free) available on request
Comfort - Air conditioning and heating
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Wardrobe or closet
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
Guest Reviews
- C Kristy (8/5): - Hotel was conveniently located in Frisco near the Toyota Stadium, restaurants, shopping and the weekend farmer’s market. Hotel itself was clean, comfortable and adequately supplied with kitchen items. Comfy bed, fluffy towels. Outdoors, the patio area offered a bbq grill we took advantage of and a pool we did not. Conditions of the outdoor space could have been improved by fixing broken items and general clean up. Overall, was very pleased and would recommend to others.
- Nakia (2/5): - Mickey and Tyler were great. The younger lady with glasses was cool too, but it was this one lady, I wish I got her name but she made me feel unwelcome. I’m sorry I dont have her name but she has a beautifully placed birth mark on her face. She said the staff should not have given me the rate I was give , which was not my fault and l cried all night. I don’t like drama and confrontation, I just felt like she could have kept that comment to herself. I don’t even ask for a discounted rate. I wish people had more emotional intelligence when dealing with the customers. I’m a nice, civil person but the next person may not be. She needs coaching for sure. I will not be frequenting this hotel again.
- Jeffery (6/5): Mistakes with no corrections!! - I was checked out of the hotel by an employee prior of my departure time. I asked for a card key replacement and was checked out. No one offered to make it right by the mistake. No discount of any kind. they only offered a "I'm sorry for the mishap". I've stay here several years before around the same time and expected a better response!!
- Edward (2/5): - They don’t show my reservation to check in
- Sanford (8/5): - Easy, accessible location. Nice and quiet and a clean room.
- Sara (6/5): - Good
- Brian (8/5): - 3 day stay and no cleaning. Not a fan of that
- joseph (4/5): - The best part about this location was definitely the staff. They were friendly, responsive, and tried to help where they could. Unfortunately, the room itself was a big letdown. The moment we walked in, there was a strong mold and mildew smell, especially coming from the AC vents. When we put our nose close to the vent, it had a sour, rancid stench that was impossible to ignore. What made it more frustrating is that our family members had a separate room and their AC had no odor at all, so this was clearly an issue with our specific room. We mentioned it to the front desk right away, and to their credit, they came up and sprayed a fresh scent inside the AC filter. While it helped mask the smell for a short time, it was more of a temporary cover-up than a fix. This isn’t on the front desk staff, they did what they could. The real issue is with whoever handles the cleaning and maintenance. There’s simply no way they could clean that room and not notice such a strong, unpleasant odor. Luckily, we only needed the room for sleeping since we were out running errands all day. Still, it’s disappointing to pay for a space that wasn’t properly maintained. With better attention to cleanliness and maintenance, this place could match the quality of its staff.
- Samantha (10/5): - The staff is great!
- Shivakumar (10/5): - A
- EBENEZER (10/5): - Great
- Michael (10/5): - Exceeded expectations
- Brad (8/5): - Nice staff, clean rooms
- jose (4/5): Muy mal - La alfombra del piso toda mojada, un olor a humedad malísimo
- Karr (4/5): - On booking it said feww bereakfast, but there was no breakfast, I had to pay for each item and buy it. I checked out the very next day.
- Manuel (10/5): Servicio excelente - Excelente experiancia especialmente de Flavia muchas gracias
- DERRICK (10/5): - Nice
- George (8/5): - Nice rooms very well laid out. Negative is dirty bathroom. Hair on floor and towels.
- Kimberly (10/5): Not bad - Nice place however shares pool with hotel next door and your food delivery usually get messed up and sent there instead. However the hotel was clean offers free laundry workout room close to lots of things
- Vickie (10/5): - Clean and friendly
- Lori (8/5): - Although staff didn't "look" professional, the lady who checked us in was extremely nice, helpful, and wanting to accommodate us for our trip. Although it's not necessarily pool weather yet, it wasn't very clean and there was lots of confetti from the holiday prior celebration all over the ground in that area. Other than the cold pool and dirty pool area, the rest of the hotel was nice. Really liked the check-in lady. Check-out lady didn't have much personality.
- Guy (10/5): - In between homes
- Homi (8/5): - Keep it very nice
- Jen (10/5): - Tyler at the front desk was so helpful and kind. I was sleepy from the road and she had a lot of patience with me!
- Munazza (10/5): - Very good location. Close to shopping, dining etc.
- Jessica (10/5): - The staff was welcoming.
- Doris (8/5): Wonderful - A relaxing and rejuvenating experience.
- Javaughn (10/5): - The staff was extremely nice. Property was quiet and located mins from everything
- Mary (6/5): - My room was last in hall with exit door to majority of parking. The exit door opened and closed (slammed) ALL day until 10pm and started as early as 4:30am. We didn’t sleep much! I’ll never accept another room on 1st floor down similar hall and exit.
- John (10/5): - It was great!
- Gabriel (10/5): - Great value for loney
- James (8/5): GREAT - I enjoyed the visit
- Guadalupe (10/5): Untidy restroom - Loved the service- restroom could’ve been cleaned more, had stains on the wall. Did not have extra toilet paper- both rolls were more than halfway down, did not like that I had to ask for toilet paper 2 days
- Felicia (10/5): - Enjoyed staying at this location. Great atmosphere with plenty to do. Service was great and facility was very clean and staff was welcoming. Thank you 🙏
- likun (10/5): - Silent beautiful nice
- Gwendlyn (10/5): - The window unit was noisy
- Todd Wayne (6/5): - I stayed at this property multiple times this year. One thing that always struck me was the front desk staff never greets guests as they pass through the lobby - coming and going. It's like we don't exist. Poor customer care/value.
- Brandi Lee (10/5): - Relaxing getaway. The staff was friendly and the room was comfortable and clean.
- Oscar (10/5): - It was clean and quiet
- Aleena (8/5): - The staff is helpful. The rooms are clean and kicthens are decently equipped.
- Ricardo (10/5): - Liked the area
- nancy (10/5): - Check in and out was quick. Room was spacious and had everything you need for meals. It doesn’t include breakfast but there are plenty of options close by. It has a full size fridge with icemaker , stovetop, MW and cooking equipment
- Sherry (2/5): Not my reservation - We didn't get to stay at Candlewood where I made the reservation and even took out the insurance that they would have a room waiting for us. We had to stay at the sister hotel Holiday Inn express.
- Kool_Jul (10/5): Loved Our Sweet Suite!! - We always check reviews before booking a hotel, and the reviews were slightly mixed. We double checked with trip advisor and I'm so glad we did. The majority of people were very pleased and I'd like to add to that!! Our room was very clean, spacious and accommodating. The beds were comfortable (we're in our late 50's) and they had both soft & firm pillows. We enjoyed our suite & cooked a few meals while there. (Strict diets keep us from going out every meal) The coffee pots are always too small, 4 cuppers, but we were able to get several more pre-measured coffee pods downstairs from the friendly staff. 😀 Shower pressure was great, towels were absorbent & the provided soaps worked for hubby. (I always bring my foo foo stuff! Lol) Wouldn't hesitate to stay here again. Book with confidence, fellow travelers!
- Haleigh (10/5): - Great place, great stay!
- Brad (10/5): - Had a really good experience
- Houkje (10/5): Highly recommend! - We stayed here for one night but will absolutely stay again! Having a little, fully stocked with pans, plates, silverware, glasses, toaster etc., kitchen was SO wonderful for our family. We didn’t eat out the whole time which saved us so much money. Everything was very clean and comfortable and quiet. It is right by a HUGE soccer complex so traffic was a bit of an issue at one point but not terrible. They also have a lending locker with games and books and other items, laundry room, and small gym. Would be a great place if you had to travel to the area for work as the room had a desk/table and office chair. Overall a great stay and we will be back!
- L. River (2/5): - Front desk agent did not honor the room type booked, and would not or did not understand how to make corrections to the accommodations for the remainder of the stay. I would not recommend property if you are looking for a professional staff to suite a business trip.
- Verified traveler (4/5): - The room smells so bad i couldnt sleep. Saw a bed bug in the room.
- Asiel (10/5): - Really nice
- Naicha (10/5): - Short stay. But clean hotel.
- T (10/5): - Mary was wonderful and very pleasant at check in and throughout my stay. Room was just what I needed. Kitchenette good size
- Minerva (8/5): - The beds were comfortable and the room was clean.
- Kristy (10/5): - Great place to stay
- Lee (10/5): A+ - From the front desk ladies to the awesome maid service ladies were very professional and welcoming. I will recommend Candlewood to all my business professionals.
- Lyndi (10/5): - Appreciate that you take pets.
- Shannon (10/5): My favorite hotel! - This is one of my favorite hotel in Frisco!!!! The check in person was “ok” not bad but not good on the arrival of my stay. I been more than a few times and I love it!
- Verified traveler (8/5): Great place, but how they bill for is ludicrous! - I was staying for 9 days as I was in town for a High School graduation & assisting with the preparation leading up to that graduation. The hotel was really nice, I was okay not getting any room service for my entire stay though it states on a card in the bathroom I should receive 1 cleaning per 7 days I was there. The front desk did say if I needed additional towels to let them know which wasn't necessary as I had plenty for the extent of my stay. I loved the kitchen option as eating out 9 days in a row would be expensive. My BIGGEST issue though is the billing. No where was it stated that I'd get billed 1 night a week before I showed up, In fact what was stated was I wouldn't get billed until I arrived, which I was told I would be charged the remainder of my stay 8 nights as I was already billed for 1 night, plus $75 for incidentals. I paid my balance when I arrived, but was then charged another 2 nights the following week on night 7. which included ANOTHER $75 of incidentals. I was told by the manager that their system only charges for a max of 7 night stays so my bill was broken up which again never stated anywhere or explained to me when I checked in. Typically when you stay in a hotel you state how many nights you're staying, pay your bill when you check in, & you're done (granted more if you drink from mini bars) but case in point it should all be handled at check in not whenever they feel like charging you.
- Jeffrey (10/5): - Comfortable beds easy access to everything in the area
- Sherryl (10/5): - The stay was nice. We will definitely be staying again.
- Jacquelyn (10/5): - It was clean and quiet property. A close drive to our destinations.
- Mike (10/5): Recommend - Very friendly staff nice room will definitely stay here again
- MILDRED (6/5): - The hotel was great it's just when I went to check in they had to give me another room cause my room that they had for me wasn't ready
- Kristin (10/5): - The hotel was nice and clean, the staff were great. I only wish they offered breakfast! And last thing since when did the $50 dollar deposit jump to $75? Seems a bit high. It seems like the hotels put the deposit against your account immediately, but it takes 5 to 10 days to return the money. Overall not a bad stay.
- Rachel (10/5): - Receptionist was extremely friendly and helpful.
- Maria (8/5): - People outside were a bit noisy. Hallway abd room has a odor slight odor
- Sunali (10/5): - Stay was great. But sadly there is no breakfast facilities otherwise the stay was pleasant.
- gysbert (10/5): - new hotel in new area
- Daniel (10/5): - Extremely clean and helpful staff loved every minute of it
- Elizabeth (10/5): Awesome Hotel - Very clean hotel! Room was spacious and had more amenities than I expected! Will for sure stay here again when I’m in the area.
- Kelly (10/5): - Clean and tidy, was more than I was expecting
- Joyce (8/5): - Property was neat and clean.
- Larry (10/5): - The only issue I had was the shower in our room (315). Glass doors wouldn't stay closed...both kept sliding towards the front of the shower. Friendly and helpful staff.
- Mary (10/5): - Such a nice place! Very clean and great professional staff!
- Alma (10/5): - Excellent experience during our first stay at this hotel! Great customer service!, staff was very friendly, attentive. Rooms and entire property very clean, very well maintained. Added plus is hotel is within walking distance to Toyota Stadium if you ever attend an event at the stadium.
- Brandon (10/5): - Location
- David (10/5): - Great spot
- Damon (6/5): - Hotel is ok. I got what i paid for. Parking was designed by someone who doesnt drive or use parking lots.
- Luis (10/5): - Amazing place to stay!! Clean!!
- Andrew (2/5): - Horrible customer service
- John (6/5): - The first night we checked in there was a bad musty dog smell in the room. We asked if we could change rooms however they stated there was only a double queen available and it was only available for 1 night. The blinds also did not close all the way. The second day they did a smell treatment on the room and it was better when we returned. However the next night the smell was back. They did fix the blinds. We could tell if the smell was coming from the AC or the chair. The rest of the room was nice. We liked the extra room and the kitchenette. The fitness room was nice. The property was nice and had a convenience store area. If it hadn’t have been for the smell we would’ve enjoyed the stay.
- Felecia (10/5): - Property was very clean
- Felecia (10/5): - Property was very clean
- Leslie (10/5): Exactly what I needed. - 2 Queen bedroom Suite Perfect for me my wife and another couple in town for a convention.
- Verified traveler (8/5): Okay - My room smells like indian food. Its suffocating like it was never cleaned. The bathtub leaks water from the faucet.
- Christina (8/5): - Just a little irritated that I’m waiting on my refund on incidentals from hotel.
- Jaya (8/5): - Would have been a best place if there is linen change.
- Kita (8/5): - The sheet didn’t look clean. Once I pulled back the comforter, the sheets had a lot of particles on them. I wasn’t aware of the additional charge of 75.00. Which was added to my bill durning the hold, when I arrived at Candlewood Suites. But overall, we enjoyed our stay.
- Jorge (10/5): - It was great
- Kerry (10/5): Found a Jewel - EXCELLENT STAY!! Clean, quiet, nice and peaceful area with very friendly front desk hosts. I couldn't think of a complaint. This will definitely be my choice when I'm in this area. Loved it!!!
- Paulo (10/5): Excelente staffs - The staff's are very friendly and helpful.It’s good to have a little kitchen with everything you need when you’re planning to stay for a long period of time.The hotel is clean and safe.
- Shari (10/5): - I will always choose an establishment that welcomes pers!
- Charles (6/5): Meh… - One person manning the whole property (?) when we arrived. Check in was so slow. TV/Cable issues.. nobody to resolve. Told the front desk person when we checked out and she didn’t act like she cared. Clean place, bare bones.. There are more and better options in and around Frisco TX for the price.
- Yesika (10/5): - Nices
- Amy (2/5): - You guys charged me for a hotel stay that didn't even have a complete booking and you're now refusing to give my money back
- Austin L (6/5): - I was a bit disappointed to be denied a late checkout while trying to attend meetings in the morning and then get the family out the door by noon. It was our first time traveling with our 5-month-old.
- Vong (10/5): - Location and cleanliness
- Christa (6/5): - The reason this property gets 3 stars is because of the convenience to the soccer fields, nearby restaurants, small kitchen area, and a separate king bedroom in our suite. BUT the floor was filthy. The a/c unit in the living room wasn't cooling properly and they wouldn't send anyone to look at it. There was nowhere to walk the dog in a dog-friendly hotel, other than a few patches of grass? There was not a full set of silverware, maybe one or two of each piece, and the knife wouldn't even cut an apple. On top of all this, I left a very nice phone charger in the room, called a few hours after checking out, and no one could find it, which means it was stolen.
- nancy (8/5): - Liked large desk area in living room. And the recliner with accompanying floor lamp for comfortable reading. Disliked the pullout couch. Horrible mattress, not much sleep was had. Used the recliner for a bit of rest.
- Stephen (10/5): Simple and cozy - Simple and cozy, close to the Toyota Center and has all the essentials. This is a no frills, nice and clean place to stay.
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