Holiday Inn Express & Suites - Ottumwa by IHG

Location: 941 North Quincy Avenue, Ottumwa, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 12:00 AM - 12:00 AM

Check-out: 11:30 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Family rooms
• Pets allowed
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• First aid kit available
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Physical distancing in dining areas
• Free wired internet
• Offsite parking discounted rates available
• Internet access

Rooms Available

• King Suite with Mobility Accessible Roll-In Shower

  The suite provides heating, as well as a private bathroom featuring a shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Private bathroom
  • Heating
  • Linen
  • Toilet paper

• Standard King Room with Mobility Accessible Roll-In Shower

  The spacious double room offers heating, as well as a private bathroom boasting a shower. This double room provides a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Private bathroom
  • Heating
  • Linen
  • Toilet paper

• Standard King Room - Communications Accessible

  The spacious double room offers heating, as well as a private bathroom boasting a bath or a shower. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom
  • Heating
  • Linen
  • Toilet paper
  • Hearing accessible

• King Suite - Hearing Accessible/Non-Smoking

  The suite features heating, as well as a private bathroom boasting a bath or a shower. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom
  • Heating
  • Linen
  • Toilet paper

• Queen Suite with Two Queen Beds Hearing Accessible Bathtub - Non-Smoking

  The suite offers heating, as well as a private bathroom boasting a bath or a shower. This suite provides a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom
  • Heating
  • Linen
  • Toilet paper
  • Hearing accessible

• Queen Suite with Two Queen Beds - Communications Accessible

  The suite provides heating, as well as a private bathroom featuring a bath or a shower. This suite offers a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom
  • Heating
  • Linen
  • Toilet paper
  • Hearing accessible

• Standard King Room

  The spacious double room offers heating, as well as a private bathroom boasting a bath or a shower. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom
  • Heating
  • Linen
  • Toilet paper

• Standard Room with Two Queen Beds

  The spacious double room features heating, as well as a private bathroom boasting a bath or a shower. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom
  • Heating
  • Linen
  • Toilet paper

• Standard Room

  The spacious double room features heating, as well as a private bathroom boasting a bath or a shower. This double room provides a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom
  • Heating
  • Linen
  • Toilet paper

• King Suite

  The suite provides heating, as well as a private bathroom featuring a bath or a shower. This suite offers a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom
  • Heating
  • Linen
  • Toilet paper

• Queen Suite

  The suite provides heating, as well as a private bathroom featuring a bath or a shower. This suite features a flat-screen TV. The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Private bathroom
  • Heating
  • Linen
  • Toilet paper

• Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking

  The spacious double room provides heating, as well as a private bathroom featuring a bath or a shower. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom
  • Heating
  • Linen
  • Toilet paper
  • Hearing accessible

• Standard Queen Room with Two Queen Beds and Mobility Accessible Tub

  The spacious double room features heating, as well as a private bathroom boasting a bath or a shower. This double room provides a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom
  • Heating
  • Linen
  • Toilet paper

Guest Reviews

• Dana Gellermann (3/5): Horrible service ruins weekend getaway - Was ok Well, they didn't let us know the pool was broke down before we got there. So the motel was only booked, so my grandkids could swim, and they didn't get to and the staff they had last night was rude and disrespectful and very not nice to my grandkids. When they were upset that they didn't get to swim. Totally a bummer, they really need better staff.
• Guest (9/5): -
• Linda (10/5): -
• Rebecca (8/5): -
• Tamara (8/5): Good - Everything was great. I plan to stay here again. The only negative was nobody at the from desk when we checked in for a good 10-15 minutes.
• Houk (9/5): -
• stacy (9/5): Everything else was great - :) - The breakfast was not great. Oatmeal in packets - no bacon - not a great selection
• Charlotte (10/5): Handicap room needs recliner. - Ok. We don’t travel often. Need a good recliner in handicap room.
• Russell (8/5): - Room was small but clean and cozy. AC was a little difficult to operate. No exhaust fan in the bathroom!
• Karen (8/5): - I liked clean sheets, clean room, breakfast OK-no pancakes; generally interior neat and clean; exterior-lawn needed mowing; exterior not as neat and clean as interior.
• Enrique (8/5): - The person that checked us in was very attentive and friendly. But I had to wait for 5 minutes to checkout. And only found someone by asking the helpful kitchen.
• Michelle (10/5): Exceptional - Clean and friendly staff!
• Verified traveler (6/5): Not the best night of sleep - The room would not cool. It was a cool winter night and we could not get the thermostat to come off of 77 degrees. It was a very hot night. The pancake maker was broken which was our deciding factor in staying there and the pool was really cold. I was just wanting to swim a few laps and wind down with the kids, but it was so cold, I couldn't.
• Rex (8/5): - It was clean and beds were comfortable. Did have a problem trying to control the temperature in the room
• Maranda (10/5): - Very happy with our stay! Everyone was so nice and it was so very clean!
• Kris (9/5): Superb -
• Ben (10/5): - Enjoyed our stay. The breakfast was very good.
• Aleena (6/5): Pleasant -
• Benjamin (8/5): Very good -
• Russell (8/5): - It was pretty quiet, but easily accessible.
• Hugh (10/5): - One of the best places we’ve stayed!
• Teresa (10/5): - The breakfast food was really good, the beds were comfortable, and the rooms were clean. All staff was very nice.
• Elena (6/5): - I would really like to give a nice review. I will say that check in went great and we received great service. This was our second time staying in this hotel. Our first visit went great. This visit we were disappointed. Quarters were unavailable at the front desk for the coin operated washer and dryer on site. Of course i ran out half way through my cycle at 9p.m.! No one was at the front desk so i called their main line and was told they didn't have any because they ran out (this was a Friday night) and go to the gas station down the road! The next day, the front desk was able to give us two dollars in quarters. We brought them up stairs. Lost one on the floor but we were so excited to find two dimes and a nickel! My son went down to exchange it for a quarter and was refused saying they only take dollars. Luckily we ended up finding the quarter and got our clothes washed. Breakfast food items ran out. Cinnamon rolls were always out except our last day and we were there 5 nights. I got the last salsa, the last butter, and my son got the last bacon. It's unfortunate but I'll probably try a different hotel next time. Location is great, but it's like the staff just is burned out and doesn't care anymore. :(
• Patrick (4/5): - The breakfast was very disappointing. There were no drinks because their juice machine was out of order. No eggs, no biscuits by 8am, no sausage. And there was a broken exterior door that allowed anyone to walk into the hotel.
• Lisa (6/5): - Air conditioning didn’t work in exercise room. Ice machine didn’t work on 3. Printer didn’t work. Lots of out of order items and staff acted like things had been out for awhile. You pay a lot of $ to have things not work and amenities unusable.
• Marguerite (10/5): Exceptional - The staff was so helpful. The facility itself was clean and nicely done. Our room was spacious and exceptionally clean and comfortable. When I am in Ottumwa it will be the only place I stay. Nothing
• Melanie (10/5): Love this hotel - We’ve stayed at this hotel twice now and we love it. The staff is so friendly and they go out of their way for you. The hotel is clean, beds are comfy. Breakfast is free and good. I have zero complaints- We will be back 💖
• Toni (10/5): - Very clean and staff was very welcoming.
• Heather (8/5): Very good -
• Michael (10/5): - Nice
• Cheryl (10/5): - It is a nice motel
• Brad (10/5): - Very clean, quiet hotel.
• Bobby (10/5): - Just fine…as expected
• Amanda (6/5): Where's the Food - We stayed on a Saturday night. We were told that breakfast was served until 10 am. We went down at 9:10 and there were only 2 bagels, instant oatmeal and cereal. All hot food was gone. Some other members of our party were down at 8:30. Same thing for them! If you are going to say food until 10 then there needs to be food until 10. I understand that maybe you run out of one thing and don't refill it but everything?!?! And part of the reason we stayed there is that breakfast was included. Well...it wasn't. Very disappointed.
• Nikole (8/5): - Good overall
• Sandra (7/5): I'd probably pass unless it's cheaper - Location, breakfast, staff. Mini fridge didn't work, had to throw out our food. Couldn't plug our phones in due to the UBS ports all broken. The kids got to use the pool for exactly three minutes before it was closed for not passing the safety tests chemically. The door was crooked and it made the noise louder in the hallway because you had a one inch gap. Also made the flip over lock hard to latch . It definitely wasn't worth $166 per night. I'm glad I was there only one night.
• Mike (10/5): Excellent choice. - I travel for my job and this was an especially nice place to stay.
• Eric (10/5): Great, family and pet-friendly hotel - The front desk clerk was friendly, professional, and courteous. The hotel was clean, comfortable and pet-friendly. Breakfast was included and had various good-tasting hot and cold items. We had a great stay. Thank you.
• Larry (10/5): - Staff was very friendly and did great at making the stay enjoyable! Absolutely only thing we didn’t enjoy was a slow elevator.
• Jennifer (10/5): Great stay - We stayed here overnight as part of a two day road trip. The staff was welcoming and friendly and offered us complimentary water right at the start. They let us know where to find everything we would need and about breakfast service. Overall we had a wonderful stay. The place was clean and well cared for. Our room was clean and stocked with all we could need. There really was no complaints.
• Lisa (10/5): - Great workout room. Good breakfast
• Rodney (10/5): Exceptional - Friendly and hospitable staff. Soap was empty in the shower. Luckily I brought my own soap from home.
• Jaymee (8/5): Very good -
• John (10/5): - Very clean and affordable . And friendly staff. Recommend of staying in Ottumwa iowa
• Teresa (9/5): Superb -
• Hannah (2/5): Fleas and hair in the bed, had to change rooms. Pancake machine not working. -
• Bashkime (4/5): - This wouldn’t have been a bad experience except it was filthy. There were hairs on the pillow cases and the sheets plus the bathroom floor and tub. That is disgusting. Other than that I wouldn’t have minded the carpet being dirty. My sons feet soles were dirty from walking barefoot. The Employees were nice and the main floor of hotel looked clean and up kept. But the actual room ruined it. Plus other minor things like the window shutter didn’t work and peeling paint by the door. Carpet starting to rip.
• Asini (10/5): Exceptional -
• Angela (10/5): - The breakfast was a huge buffet with a lot of options. I was inpressed with the room and dining.
• Cindy (8/5): Very good - Great location, clean rooms The door was difficult to open. Staff said they knew about it for awhile which in my opinion means it should have been fixed already
• Maxine (10/5): - Fast, polite check-in. Room was clean and comfy. Plenty of parking and well-lit.
• Trena (10/5): Great hotel - Haley was excellent to answer my questions and help us. She helped me reserve a 2nd room for our family. We were moving from Arkansas, and did not get the beds set up.
• Carolyn (10/5): - We were most impressed with the registration clerks. They were extremely friendly and helpful.
• Karie (10/5): Exceptional -
• mandymB8643XE (10/5): Mary @ Front Desk Rocks! 💜 - Mary at the front desk was wonderful as soon as I walked in! My room was comfortable and spotless, and even though my favorite part of IHGs, the pancake conveyor belt, was out of service, breakfast was still great! Very friendly staff and nice clean, safe accomodations! Thank you!
• Anonymous (8/5): Very good -
• Shirley (10/5): Exceptional -
• stitchlady (10/5): wonderful time. will use them again next time we are in the area. - wonderful pleasant place to stay. very clean and people were so friendly and helpful. Front desk people allowed us to play cards in the eating area during the afternoon. Helpful telling us about the places that deliver food.
• KuluKiki (10/5): Best hotel in Ottumwa - We have stayed at this hotel for a few years when we have family gatherings. The staf is extremely accommodating and quick to help while remaining very professional. The rooms are really spacious and comfortable, and really a pleasant place to stay. The hotel is extremely clean and modern. Misty (Front Desk Manager) was first rate and ensured every one of us felt welcome a d taken care of - she is a prized employee and they are lucky to have her!!! I HIGHLY recommend staying here on your next Ottumwa visit!
• Dominique (2/5): Rude check out process - Very rude employee at lobby. Woke me up multiple times while sleeping in the morning to challenge authorization for late check out.
• Armida (10/5): - Super clean and great breakfast
• Anonymous (4/5): Extremely Disappointed I paid $200 to not be able to spend time in pool with my kids. only reason I came to this locatio - it was up to date with looks. big room. that they closed the pool because of how many people where staying at the location. The pool was the only reason I was willing to pay almost $200 a night.
• Alan (6/5): short and comfortable - it’s was very nice, breakfast area and rooms I called to make sure they had a pool, the pool goes out right after check in making the rate not worth it to us. was the pool really out or did we not want a ton of gymnastics to use it that where staying at hotel?
• Pat (8/5): Good hotel, friendly staff, clean...pretty much what anyone needs. - Nice hotel, quiet and clean, with a good selection for breakfast. No complaints! Maybe provide a lightweight blanket kept in the wardrobe. The comforter on the bed was pretty warm for a transitional season. It would be good to have an option between the heavy comforter and just a sheet.
• Kaitlan (10/5): - Very clean and modern!
• Jill (10/5): - Clean and great service.
• tammylJ1921OT (10/5): Chloe/Hollie - I was staying for a funeral with my entire family and had an 18 month old that was staying with me. Chloe at the front desk and Hollie at breakfast were so helpful and went above and beyond to accommodate us. I appreciate them so much and their service was outstanding. Way to go, ladies!!
• Bryan (8/5): Ok in Ottumwa - Newer hotel with large, functional rooms. Friendly staff. Fitness Room and complimentary breakfast both decent. A few walkable restaurant choices.
• Anonymous (9/5): Superb -
• Chelsey (9/5): Superb -
• Jason (2/5): - I have always had bad luck at this hotel and typically avoid it. But family was staying here for a funeral so I joined them and stayed five nights in this hotel. I see this hotel has done nothing to improve. Considering how new it is, the condition of the facilities are terrible. My room had huge cracks in the ceiling, and the blinds and thermostat didn't work. The ice machine was out of order, as was the pancake maker in the breakfast area. Everything that was out of order was not repaired during the five days, six night stay, and I saw no evidence that anyone was trying to repair them at any time. The breakfast had a good variety, but all of the "hot" items (eggs, sausage/bacon, biscuits and gravy" were luke warm at best. I had to microwave my items for 45-60 seconds each day to get them warm enough to eat, even though there were on hot plates.
• Terry (4/5): over priced -
• Susan (10/5): - Quick and easy check-in. Spacious room. Pet friendly!
• xinodahsnosaj (2/5): Terrible, Fraud of a hotel - Stayed one night in this hotel after booking through Expedia, and left early because the pool closed and an elevator was broken and it was just generally a run down terrible hotel. Got billed through Expedia as expected, then the hotel fraudulently double-billed me via a credit card I didn't even present during my stay. No idea how they got that credit card number, and they refused to talk to me about it on the phone, causing me to have to dispute the charge and get my money back that way. Will never stay at this hotel, or any other Holiday Inn again!
• April (10/5): - Clean, convenient, friendly staff
• Maureen (10/5): Ottumwa Holiday Inn has it all! - Ottumwa Holiday Inn Express has it all: friendly staff, clean rooms, filling breakfast and easy access to the city. We would definitely stay here again when we are in southeastern Iowa.
• Salvador (2/5): - The Hotel couldn’t find my reservation, my reservation was booked through Expedia. Poor communication between Expedia and the Hotel.
• Khoa (2/5): - Very rude and lazy front desk attendant. Needs to be trained better in customer service especially since she’s working in a hospitality field of work.
• Andrea (4/5): Cold pool - I was not super impressed with my stay. The woman at the front desk when checking in was not very friendly and didn’t check for an ID or anything. I was told the pool was open and working. We went that night to discover it was freezing!! It was the coldest pool I have ever been in and even the air was cold. We notified the staff but nothing was done. My children were very disappointed that they could not swim as I had called earlier in the week to ensure that the pool was working and was told it was. The bathroom wasn’t super clean, there were hairs in the bathtub and on the floor. Breakfast was not good as well.
• Jason (4/5): - Have stayed at this fairly new hotel a few times now, and have never had a good experience there. Sometimes it takes awhile to get someone to the front desk to let you check in (one time I spent 20 min, and finally got someone's attention by calling the hotel over and over again until someone finally answered and I told them they had several people waiting to check in). Even though it is a new hotel, something always isn't working. This weekend only one elevator was working, the computer in the "business center" was out of order, the door to my bathroom didn't latch, and the pool was closed. For a brand new hotel it is very disappointing...clearly corners were cut during construction, and maintenance is lacking. Can't imagine this hotel will survive long. Plenty of other options in Ottumwa for the same or lower price.
• Brandie (8/5): - No complaints
• Cory (10/5): - Clean an quiet friendly staff
• Gina (2/5): - They do t even clean the rooms unless you have been there 5 nights!!
• Jorge L (10/5): - Great check in service, clean and comfortable room. Breakfast had a variety, the gym had everything needed to get a good workout in. Would stay here again if ever in the area.
• Brent (6/5): Needs maintenance - Newer Hotel but extremely in need of maintenance. Seems like there a lot of little things that need repaired.
• Jeff (4/5): - started off checking into the hotel no problem. went up to my room. TV didn't work. so i messed with it for 20 minutes then called the front desk. when i hung up the phone i went to pick up my cell phone and wallet and they were stuck to the end table. it looked as though it hadn't been cleaned. went up to the second room. it was a little more clean not much. the shower curtain was yellowed. the lights in the room wouldn't go off at this point i was beyond pissed. i just covered my head with my pillows and tried to sleep. about 2 hours later i was up every hour on the hour. this hotel i have stayed at prior and always highly recommended it. not any more. pay 150$+ for a 75$ tops hotel i will probably stay next door the next time at the hampton for the same money.
• dedf450 (10/5): great place to stay - We did not have reservations but stopped anyway, we were greeted by Kaylie who was very pleasant and recognized us as priority club members, She said she had rooms available and told us of several places to eat
• Sharon (10/5): - Room was very clean, beds comfortable
• Verified traveler (10/5): - Very clean and smells nice
• mylifeeverydayitisc (2/5): Absolutely the worst service and management - Was in town for our friends fight at tru rev and had a room already. Well my friends car broke down so we had to rescue him and he was going to sleep in the parking lot due to the fact there were no rooms available when they tried to pay for one. Well the desk clerk noticed they were sleeping in the truck and when he went in just to use the restroom had got to talking to the front desk clerk who offered to open up a room for him and another friend to sleep for a couple hours. Kudos to the front desk clerk who was nice enough to offer a place to sleep for a couple hours. Well when my friend goes to return the keys and show his appreciation for the clerk being so kind they turn around and tell him he has to pay for the room and that they don’t take cash that he would have to figure out away to get money on a card to pay for it otherwise the cops were going to be called on him for theft. Theft of what??? Your front desk clerk gave the room to him for free out of the kindness of her heart and then now you tell us you are going to fire her. And then when going to check out our room the cops are called on us for supposedly being kicked out. All while waiting for a housekeeper to come inspect the room so no one is falsely accused of anything. This property is the worst run property I have ever been to. And I have worked front desk in the hotel industry for well over 20 years and have never witnessed such pettiness and poor management. Get it together people it’s not that hard when people communicate and hold your staff responsible not the guest for bad or poor choices being made
• Verified traveler (6/5): - When you walk in everything looks to be updated and very modern. The staff was very nice, but it mostly stops there. The pool wasn’t working, only one ice machine in the whole place worked, I chi plant get my TV to work until I unplugged everything and got it working. The center drawer in our dresser was full of trash from the previous occupant. There was just way too many little things wrong to rate this place any higher. The biggest thing was my sisters room door didn’t lock behind you when you left. I luckily found this out by simply pushing on it. There was no fix so thankfully she was moved rooms
• Verified traveler (10/5): - The taff was very nice and the place was clean and there was shopping near by
• Verified traveler (10/5): - Staff were great to deal with and very friendly. Room was nice and clean. Great place to stay. Would definitely recommend for anyone staying in the Ottumwa area.
• Verified traveler (6/5): - This is a nice property in a good location centrally located in town and close to restaurants etc. The lady working second shift was helpful and seemed to care, but some of the rooms were not cleaned well and the third room was the charm when checking in. The lobby area and patio were nice to meet with friends & family, but this hotel doesn't have a mask policy and most of the people passing through did not wear a mask, which is concerning in a pandemic.
• Verified traveler (10/5): - The lady at the front desk at our checkin was awesome!
• sarahlB9720MF (6/5): Quiet, but not clean/stocked - No bar of soap when first got into room and a tampon was floating in the toilet. Only decaf coffee stocked in the room and the shower gel bottle was completely empty. Staff not wearing masks or even face shields when interacting with guests including cleaning staff who got into the elevator with us un-masked. The hallway outside our room was littered with food and trash particles the entire stay. Staff member(s) help party with friends in meeting room (no masks) and stood outside our room window talking/swearing loudly for over an hour with one of their vehicles left running in the driveway. Very disappointing.
• Verified traveler (8/5): - The front desk gal was very friendly and helpful. Room was nice but not real clean
• Verified traveler (8/5): - Our stay was a pleasant one. Would stay here again.
• Verified traveler (2/5): - Checked in to the Holiday Inn in Ottumwa last week and was checked into a room that was already occupied. Front desk gave me another room. Checked in this week and was given a dirty room, went to front desk and they gave me another room. That room had also not been cleaned. Went back to the desk and was given a 3rd room, which you guessed it, was also dirty. 3 rooms in a row! There are some serious management issues at this hotel! It took 4 tries to get a room that had actually been cleaned. I had 4 other reservations here for the upcoming weeks which I have since cancelled. Will not stay here again.
• Mark (6/5): Ok - It was ok. I expected more from them. Hallway was kinda dirty, but in defense probably hard to keep up with tge snow melting the way it was. Room was clean. Was out of body wash. I would stay again.

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