ibis Pontianak City Center

Location: Jl Jendral Ahmad Yani No 81 West Kalimantan, Pontianak, id

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Car hire
• Massage services
• Packed lunches
• Non-smoking throughout
• Private check-in/check-out
• Wheelchair accessible
• Kid meals
• Evening entertainment
• Adult only
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Cooking class
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Beach yoga on site
• Internet access
• Housekeeping on request
• Concerts/live shows
• Wine release events
• Reception hall
• Japanese garden
• Secured parking
• Garage
• Health or beauty spa nearby
• Hosted evening meal (reserve)
• Bicycle-friendly property
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Superior King Room

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

• Standard Double Room

  The double room includes a private bathroom equipped with a walk-in shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access

• Standard Twin Room

  The twin room includes a private bathroom equipped with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access

Guest Reviews

• NILGÜN (10/5): - Alles war top.
• Lim (6/5): - Good location, friendly staffs Toaster conveyor not working during breakfast
• romi (6/5): -
• Franky Mantiri (6/5): Should be ok but can be better - For a short stay I think it should be fine, but not for a long stay. I also appreciate Pak Achong and Jeffrey the GM for their kindness. You are good people. Only there is not enough facility for guest such as Gym and Swimming pool.
• Jitam (8/5): Good and comfortable stay. - Location, cleanliness and staffs. No bottled mineral water provided in room.
• Pauline (9/5): -
• Ridzuan (9/5): - All ok will come back again tq for good services
• muton (8/5): Value for money - Location and service Cold foodu
• Mat (9/5): - Excellwnt Location a litle bit far from rumah makan. BUT many grab can take you anywhere easyly
• Q7598KKgeorged (10/5): First time in Pontianak. - First time in Pontianak. Stayed from 24th to 26th October. Very pleasant experience. Staff was very helpful. Best location in the city. Room and bathroom was clean and well designed. Loved the view. Breakfast was great, a mix of local and western cuisine. Thanks. Lovely city.
• CHIH YING (7/5): -
• George (10/5): - Great location. Breakfast was good, a mix of western and local cuisine. Well designed and clean rooms. Loved the city view.
• brantraveler (10/5): excellent - I frequently stayed here for business purposes, service is excellent for this hotel class, no frills, enjoyed it every time.
• Rolf (7/5): -
• Rowenna Rigen (10/5): -
• Camper03507700259 (10/5): One of the best hotel in Pontianak - Wonderful and comfortable stay... The receptionist was friendly.. highly recommended and its very near to ayani mall
• 334chasc (8/5): Hotel was ok - The rooms were very good The staf super friendly All excellent Room very clean But one comlpain The breakfast For a european the mee goreng was pedas!!! The spagetti was cold And my biggest complain The fruit was not covered ( only papaja and watermelon) With plastik or in a small glas box So the flies can come on the fruit and donuts and also other things Please you should cover it ! Those were my remarks I hope you do somthing with it
• CHUAN-CHIH GEORGE (6/5): - Non smoking room smells of cigarette smoke.
• Calvin (10/5): - This a center hotel in pontianak town
• Sunee (7/5): -
• Sunee (7/5): -
• yusri_yusuf (7/5): well managed establishment - the location traffic at the main street
• MUHAMMAD RAFATHAR (8/5): -
• Andreas (10/5): - Good hotel with short walking distance to Mega Mall, complete bathroom necessities. Small bathroom and no cooler, great for short stay
• PAUL (8/5): -
• Arif Gunawan (8/5): -
• Carmen (6/5): -
• Sarah (10/5): A good rest - Ibis hotels are usually comfy and well run, in my experience, and this is a good one. Excellent beds, quiet despite being on busy road, friendly and helpful staff. Large and varied breakfast buffet (mostly Indonesian) and spotlessly clean. All good. I could wish for hotter water. No pool.
• fattahk2025 (10/5): no complain, just nice experience - The pillows and bed so comfort and we can sleep peacefully and the view are amazing we can see the city of Pontianak in different angle’s
• Razemi (10/5): Exceptional -
• Razemi (10/5): Exceptional -
• T. (8/5): Very good -
• Nurul (7/5): Good - Clean Provide iron
• Amir (8/5): Very good -
• T. (8/5): Very good -
• Gregoria (8/5): I enjoyed my stay at Ibis Pontianak. - I love that the property is strategically located within walking distance from a shopping mall. The room was clean and the staff was very friendly and helpful.
• Krisnan (8/5): Excellent - Staff was great Nil
• Aslam (10/5): Exceptional - No further comments No further comments
• Aslam (10/5): Exceptional -
• Inggita (10/5): Exceptional -
• Patrick (6/5): Simple but adequate - It was inexpensive. I even paid for an extra night even though I checked out in mid-evening, just to have a place to rest. Some people at the front desk were helpful. The room was adequate but no more. I was treated rudely in the restaurant. There was no restaurant in the vicinity, and even a convenience store was some distance away.
• Pioneer41209442340 (10/5): Great 5* experience - Love the ambience. Love the service. Tiptop service by Mas Sani. The room is spacious for 2 pax. Bedding was ok. Toilet was a tad bit small. But still spotless. Location was very near to everything. Overall, all the staff was very helpful whenever we need anything
• Al (10/5): Exceptional -
• Vc (8/5): Exceptional service and great location - It is clean, comfortable and safe. There is WiFi in the room. The location is great - next to the mall and local restaurants, and a short ride away from the town. The staff are exceptional. Very friendly and always helpful. Whatever questions you have or whatever you need, you can just call or pop down and they help straight away. The view from the room is a great view of the city and the museum gardens. The description says the room is soundproof and it definitely isn't! Also, one night I went to eat at the restaurant only to find it was reserved for a private function and I couldn't go in.
• Daniel (8/5): Very good - Staff are friendly & informative, especially the receptionists :) Towels are a bit old and 1 of the lights in the room not working
• AzizaP8 (10/5): Near the city, helpful staff! - Stay here for 2 nights, no check in/out hustle. Great place to stay, clean, near the city. As it keeps raining, I stayed the whole day at the room only to order online foods. And most importantly all the staff are always friendly and helpful. Thank you!
• Mummy (9/5): Superb -
• Voyager39192614329 (10/5): *Overall* Ibis Pontianak's front office team truly embodies the spirit of Indonesian hospitality. I highly recommend th - My recent stay at Ibis Pontianak surpassed expectations, thanks to the exceptional front office staff her English was very good shout out to Ginaa! *Standout Features* 1. *Friendly and Attentive*: The reception team provided personalized recommendations and solutions. 2. *Efficient Service*: Quick responses to queries and prompt resolution of minor issues impressed me. 3. *Warm Hospitality*: Every interaction left me feeling valued and appreciated. 4. *Professionalism*: Staff demonstrated excellent training and knowledge. 5. *Multilingual Support*: Communication was seamless. *Noteworthy Experience* The front office staff went above and beyond to accommodate my request for an early check-in. Their kindness and understanding made a significant difference. *Rating Breakdown* - Cleanliness: 5/5 - Comfort: 5/5 - Service: 5/5 - Value: 5/5
• Jeffrey (8/5): Very good -
• Ooi (9/5): Superb - recommended ... recommended ... superb
• jatur2024 (10/5): Great atmosphere, stunning mosque view, delicious breakfast, and excellent staff. Perfect stay! - I had an excellent stay at Ibis Pontianak City Center! The atmosphere of the hotel is warm and inviting, making it a perfect place to relax. I particularly loved the view of the beautiful Mujahidin Mosque from the hotel—it added a unique and serene touch to my experience. The breakfast was delightful, with a good variety of options to start the day right. The staff were also outstanding—friendly, helpful, and attentive to every need. Overall, it was a perfect stay, and I highly recommend Ibis Pontianak City Center to anyone visiting the area. Can’t wait to come back!
• Journey25800426245 (10/5): Our experience while staying at Ibis Hotel. - Staying at Hotel Ibis Pontianak was our first stay because we travelled for our documenter, first impression when we arrived there is the staff in front liner (receptionist) that they were smiling at us and we felt so welcome, check in faster and our room was comfortable, clean, AC was cold, Television, free wifi to use for work, also private bathroom with complete amenities. when we were going to restaurant, staff there also very nice, food for breakfast was varieties and for me it's delicious, staff like sisilia company me and my husband and asking us about our experience,she was nice (her English also good) and asking details questions and for me it's like caring and we really appreciate it. i just want to say that make sure your rooms already booked include breakfast or if isn't you can request while you are check in at reception because it's cheaper than you pay down at restaurant. Overall we really satisfied while staying there.
• Alaaeldin (9/5): Superb -
• David (10/5): Exceptional - Great value. Comfortable room. Excellent breakfast. Tip, pay for breakfast at reception. Really helpful staff. No complaints.
• Aristo (7/5): Good -
• Derk (7/5): Good -
• Alessandro (7/5): Good -
• Salman (8/5): Very good -
• Wei (6/5): Pleasant - There’s a mall 5-minute walk The smell of ibis is not good
• Atsushi (10/5): Exceptional - kkind staffs are very nice and good food too！ Nothing. Everyyhing are fine for mr,
• Yongbumkim (8/5): Very good -
• Samaan (6/5): can u refund my money because i paid at hotel n u decucted my account - near mall centre
• Yongbumkim (8/5): Very good -
• Ellyne (7/5): Good -
• Nurfitriani (7/5): Good - the bedroom have city view with adequate facilities. The room also excellent as the HK staffs clean the room everyday Overall, the property and staff are fine.
• Fellony (9/5): Superb -
• James (9/5): Superb - Clean and good location. Comfy bed cool aircon. Had some trouble with the key card in the lift.
• Muhamad (9/5): Superb -
• Chung (8/5): Very good -
• Ellie (9/5): Superb -
• Budi (6/5): Pleasant -
• Eggheads (8/5): Very good -
• Nur (8/5): Very good - The room is clean , bathroom also clean. Definitely love the breakfast, the choices given is wonderful. So many varieties. Close to the mall, walking distance. The space in the bathroom is a bit narrow. Provide mineral bottle instead of refill jug, would love if you could change the refill jug to mineral water.
• Budi (7/5): Good -
• Deasi (9/5): Superb -
• Verified traveler (8/5): Nice hotel in Pontianak - Hotel nya bersih dan tenang, berdekatan dgn A.Yani Mal Pontianak, namun agak jauh dari pusat kuiiner disekitar Jl.Gaah Mada.. Secara keseluruhan is oke..
• How (10/5): Clean and comfortable stay - Clean and comfortable stay
• Budi (8/5): Very good -
• Razalina (9/5): Superb - Very comfortable
• Diansyah (7/5): Good -
• Khaswan (7/5): To improve for more comfortable and satisfactory stay - Clean bath room and room, and they have smoking room as I am a smoker Dirty bolsters cover perhap never been change at all, mattress cover and blanket also not change perhap I only book for a day stay, one card key
• Keaton (6/5): we will not be staying here ever again due to the severa issued caused by the property and staff - the song that plays in the elevator, too bad it doesn't play the whole song ants and dirty shower. they offered to switch my room because of the smoke coming through the vents but i felt like that would not have helped so i declined. the man who checked me in gave me bad keys which caused confusion for a week
• Mas (8/5): Very good -
• Chin (9/5): Great value for money -
• William (9/5): Superb - Venesa at reception help to arrange transport to Singkawang Tq Not using plastic bottles excellent
• Zainal (8/5): Very good -
• Marcus (8/5): Very good -
• Yohantj22 (9/5): Superb - I like the bed the most. Bed and pillows are comfy. Hotel location is very nice. Easy access to many places Shower room is a bit narrow. And the water was a bit clogged, so not easily drained
• Suzy (8/5): Very good -
• Nur (10/5): Exceptional - Everything Nothing
• Anonymous (8/5): Very good -
• Zainal (8/5): Very good -
• Maria (10/5): Exceptional -
• Siti (9/5): Superb - So delicious breakfast
• Anton (8/5): Very good - clean parking space
• Derk (8/5): Very good -
• Budi (8/5): Very good -
• Lorenzo (9/5): Superb -
• Piliokahe (9/5): Good eco value hotel - Museum next door is free and good exhibits with English signs. Museum shop has good quality selection of regional crafts
• Piliokahe (9/5): Helpful staff , good English, good value - Room layout is good - outlets for charging,place to open luggage

Photos