Hotel COZi Oasis

Location: 443 Castle Peak Road Kwai Chung, Hong Kong, hk

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Free beach shuttle
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Currency exchange
• Non-smoking throughout
• Concierge service
• Wheelchair accessible
• Lower bathroom sink
• Emergency cord in bathroom
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Free beach shuttle
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Japanese garden
• Secured parking
• Health or beauty spa nearby
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Cozi Superior Twin

  Providing free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned twin room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Bidet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Cozi Deluxe Twin

  Providing free toiletries, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned twin room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Bidet
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Cozi Superior Double

  Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Bidet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Elite Deluxe Twin Room

  Offering free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned twin room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Bidet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Cozi Family Room

  Providing free toiletries, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned family room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Electric kettle
  • Bidet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Elite Suite Room

  Providing free toiletries, this suite includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Bidet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Cozi Deluxe Twin

  Featuring free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned twin room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Bidet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Cozi Superior Double

  Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Bidet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Cozi Family Room

  Offering free toiletries, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned family room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Electric kettle
  • Bidet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Elite Suite

  Featuring free toiletries, this suite includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned suite features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Bidet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• ctnel1225 (8/5): Worth the Stay If You Don’t Mind a Little Commute - We stayed here for a few nights and overall, it’s a pretty decent hotel. The rooms are clean, comfortable, and well-maintained , not luxurious, but cozy and pleasant. The staff are friendly and helpful, making the stay feel easy and welcoming. One thing to note is that the hotel isn’t located in the central area, so getting to main attractions or shopping spots might take a bit of travel time. Public transportation is available, but you may need to plan ahead since options can be limited during late hours. Still, for the price and comfort, it’s a solid choice if you don’t mind the commute.
• Siew Lan (10/5): - Value for money stay considering the high property cost in hong kong
• Fanny Pei Yee (8/5): - Very worth value of money, very big room and comfortable amenities. The only downside is it is not very convenient to bus/mtr station
• Tsz Sum (8/5): - I think this hotel average fine. May be spared 10mins walk to MTR station.
• YourTravelGuy (8/5): Convenient and Comfortable Stay - I spent two days in Hong Kong and chose to stay at Cozi Oasis. The hotel is conveniently located near the metro line, making it easily accessible to both the airport and city centre. Check-in was smooth, and the reception area felt warm and welcoming. The room was ideal for a short stay—comfortable bed, ample storage, and a spacious bathroom. I couldn’t fault the room itself. One downside was the lack of facilities for guests checking out later in the day. With no shower or changing area available when late check-out isn’t possible, it made departure a bit less convenient. Overall, a good hotel offering solid value and comfort for a short stay.
• Pey Shan (8/5): - 交通不方便，但是酒店有提供免费巴士去车站。酒店对面有几间餐馆和一间杂货店。房间很大很舒服。
• Tsz Hin Stuart (2/5): - 癢的我不能睡
• HIEN (8/5): - Pas de l'armoire pour les rangements des vêtements et un petit bureau
• Eduard Tai Tin (10/5): - Clean and a good staf and room was great With friendly room mates Ed
• Eduard Tai Tin (10/5): - Hotel cleanliness ,comfortabel, staff and service is top. I would be back for the next trip.
• Glenda (10/5): - Shuttle services excellent Staff friendly But one room out of two rooms we had smelt of cigarettes
• Eduard Tai Tin (10/5): - Cleanliness, staff en roomservice is top.
• KIN WAI (8/5): - 廁所矽膠有黑霉，其他衛生都很好，近港鐵站。
• Tat (10/5): - Value for money spacious and functional.
• Kam Ling (6/5): - 床不舒適，有点癢，不知道是否...枕頭實在太扁平，沒有一點承托力！
• STEPHEN (10/5): - Easy access to MTR, friendly staff,
• Yen Min (10/5): - Affordable price in Hong Kong, few bus stops nearby
• Zheng (8/5): comfortable stay - comfortable stay
• Relax34382009857 (10/5): Awesome hotel stay with clean room, great view, and friendly staff - This hotel exceeded my expectations! Totally loved my stay here! 🥰The facilities were spot-on, and the room was even better than I thought—super clean and cozy. Stayed on the 25th floor and the view was just awesome. Shoutout to the 25th-floor staff—they were really friendly and always greeted us with a smile.
• Peter (8/5): - The surrounding area is an old industrial area
• Siew Lan (10/5): - Very big space in Hong Kong standards. And free shuttle bus is really a bonus
• LQK2010 (10/5): The best in Hong Kong! - The hotel was about 10 minutes on foot from Kwai Hing MTR station. As we did not mind to commute on train and bus to travel around the city, we loved this cozy hotel which was well located in a quiet residential area, surrounded by many local restaurants. Our room was one of the best in Hong Kong so far, not only because it was spacious, with bathroom and toilette separated, but also was beautiful and well equipped. Staff wad friendly. The lounge was nice and the outside garden was lovely.
• Aran (10/5): - The hotel is situated in a kind of industrial area. They do provide a shuttle bus which is great. Walking to surrounding transportation and malls etc is not too difficult or overly far. There are 7/11s and Welcome supermarkets close by. Easy to get to and from the airport. We would stay here again.
• phoenixart (10/5): Logistics of getting to the hotel location - Logistics of getting to the hotel location: Took the Airport bus with our luggage to Kwai Fong bus station - need to buy octopus card at the airport first, then walked over to the shuttle bus pick up/ drop off point by the New Metroplaza shopping centre (Walk though the MTR station, past 7 - eleven and out the other side, then cross the road). Once we got there, decided not to wait for the next shuttle bus, as it was some time away. Hopped into a taxi at the taxi rank and was dropped off around the back of the hotel. Paid in cash. Took the lift up to the reception area and checked in. Room was clean, tidy and had a small table and chair. Staff was attentive when required throughout the 7 night stay. The hotel is a 15 min walk to MTR at Kwai Hing. Or use the shuttle bus to/ from Kwai Fong MTR to save the walk. Allow for at least 5-10 minutes to wait for the lift to go up and down. As it gets very busy at times. Pre-booked Uber for 5am pick up from the hotel to airport. Driver was waiting out the front of the hotel. But we were around the back. I let the driver know and driver quickly drove around the back to pick us up. Overall an enjoyable stay. Well priced for HK.
• wai (8/5): - Lift not enough
• KENNETH (6/5): A budget hotel without high expectations. - The hotel has almost everything, but at minimum quantity. All the staff are very friendly, but the location is poor. The hotel offers 30% discount for guests to dine in. However, non hotel guests can get 35% offer with reservations by phone.
• Tanveer (10/5): - Exllecent customer service. Free shuttle bus to MTR Station. Room was clean
• Jose Miguel (8/5): Good hotel not the best location - It is a nice place, convenient to take a bus back to the airport as it is only 5 minutes away. However, it is located in a industrial zone and far from main attractions. Recommended for a stop over before a long flight as getting there to and from the airport is relatively easy.
• Albert (8/5): - Shuttle service was excellent
• Gallyjasmin (8/5): Our Visit in Hong Kong 2024 - I booked and occupied the 11th floor for two rooms. The room is clean and cozy. The overall appearance is also good. However, I have a few comments that might help visitors in Hong Kong. The room had no control panel on the headboard, the toilet did not have a bidet or perineal wash, and there was no complimentary water. The hotel also does not have drop-off areas.
• 626samueld (10/5): Hotel Cozi Oasis - This hotel is really value-for-money, the rooms are well maintained, the housekeeping is awesome, walking distance to MTR station and 2 7-11 nearby. Bathrooms are really great and beds super comfortable. Only frustration is that price fluctuates widely so be patient and do a price watch regularly to get a good deal. Agoda is best because no service charge and no hidden fees.
• E1824UUterryl (2/5): Terrible - 位置很不方便的酒店 來往葵芳的shuttle bus 繁忙時段（中午 和 下班）永遠上唔到車 開車司機態度惡劣 同搭小巴差不多 早上上班時間居然全部電梯失靈 酒店房夜晚會聽到車聲 隔音很差 價錢同尖沙咀一樣但方便度差天共地 每日都有超多唔識打電梯嘅大陸旅行團 香港人不要光顧了 Terrible Long stay experience Elevator delayed during peak hour Shuttle bus schedule is shorten during lunch and dinner hours. Super Inconvenient location. Could hear noise from next door and traffic beyond the walls…
• Ka Lun (10/5): - 不錯，但交通不便
• Ming Chun (6/5): - Too many guided tours from mainland. Too noisy at the lobby and poor conditions
• Cheng feng (2/5): - 1個人入住卻給我兩張單人床
• Chi Him (8/5): Nice experience in COZi - Yuki is a very helpful staff She shared her professional knowledge on many fields
• WA KUEN (2/5): - 不太舒服
• 23charyj (10/5): spacious room,great food,clean room,helpful staff. - I'm a picky person when it comes to food that I eat but this hotel serve a great food.A spacious and clean room.A helpful staff.For me it so quite to stay and i like it.I want to recommend this hotel to my friends.Looking forward to go back in this hotel again.
• 543markt (4/5): Could / should of been LOT better ! - Stayed at this hotel in July for 7 days (quarantine) while the stay was ok - several things could of been better LOT better ! First upon arrival when me and a friend got out the bus we were shouted by someone at the hotel telling us they didn't tell us to get out which really was no need for ! They didn't exactly tell us not to get out the bus so what the hell was we suppose to do ! Think this guy has an attitude problem or something ! While other staff in hotel was ok though. Room was small & food was ok but could of been better considering the price paid for the hotel - I expected better, much better. Period. And no tea / coffee either - I mean really ? All in was ok stay just several points I mentioned ruined the stay.
• EltonMa (6/5): Reasonable Price. Bad Customer Service. Generally clean. - Pros: - Reasonable price. - Generally clean - Good wifi. - sufficient in-room amenities Cons: - Bad customer service. The front desk has a bit of bad attitude with unprofessional tone. They sound cocky. It's also hard to reach the front desk, as half of the time, they don't pick up. - The pillows smell rotten. I requested for a replacement, it still smells awful. - They wrap their mattresses and pillows with plastic. Every time you lay down, it sounds and feels like you are on a bunch plastic bags. This is very stupid, not even the hospital would do that. It's very uncomfy. - The hotel is surrounded by industrial buildings, not that I care a lot, my room is facing a lot of trash. Note: 7 day quarantine stay. Food is tolerable. Can't complain much.
• Vai Meng (10/5): - The hotel is very good and for sure I will stay there again
• Roach (8/5): - 整潔，乾淨，沒有異味
• Yun Nam (8/5): - Good will come again
• Siu Yan (10/5): - 有shuttle bus 接送，或步行10分鐘至葵興地鐵站，交通方便，價錢合理，適合簡單住宿。
• Verified traveler (6/5): - 前台服務欠佳，西面
• Verified traveler (8/5): 最出色係枕頭唔太低！ - 最出色係枕頭唔太低！ 廁所企缸企理，唔殘舊
• Kim sang (8/5): - 清潔乾淨舒服。
• Lok Sang (8/5): Take a rest - nice room, nice location, nice service affordable price and fast check-in.
• Wong (8/5): - 床太細。枱都冇
• Jacky (8/5): 市區的經濟選擇 - 房間舒適 , 交通便利
• Kin Wa (4/5): 膳食欠佳 - 膳食欠佳
• Verified traveler (6/5): - The room’s soundproofing materials is not good enough , i can clearly listen the voice from the person who accommodates next to my room
• Siu Sin Branda (8/5): - 房間沒有枱和櫈可以進食
• Verified traveler (6/5): 配套不足 - 前台check in職員笑容欠奉，禮貌一般。 雙床房即兩人入住，但房咭只有一張，枕頭方面，以往所住的酒店每張床都有兩個，但呢間每張床只有一個，咖啡包及coffee creamer又係各一包，唔明點解？可能係執房人員沒有補給返掛！廁紙都係得一卷，沒有另一卷spare的！ 整體感覺同曾經入住過的雙人房酒店，此間在配套方面有點不足！
• Verified traveler (8/5): - It's a new hotel so I think the facilities are quite ok.
• Verified traveler (4/5): - 實際房間與相片完全不符
• Verified traveler (8/5): 可更好 - 大堂整潔美觀，唯獨房內沒有桌子，沒有盒裝紙巾，較不方便
• Verified traveler (4/5): - 我住附近原本間中會來住, 現在這酒店給我感覺是歧視單身男士, 明明以前住很多次都不抽煙說得像是會抽煙一樣, 留意到坐升降機都是女性住客, 應該是改變政策刻意讓男性顧客難受集中做女性住客生意為主。雖然我離這酒店很近但我不會再來自討沒趣。還有一次下班跟瘋女人坐同一台升降機言語尖酸刻簿, 這酒店是女兒國男性不建議入住花錢買難受。可能是因為女人比較會花錢使用酒店餐廳SPA服務, 而我這類客人是到對面茶餐廳吃飯。祝生意興隆。
• Mr.W (10/5): - It is a nice hotel with warm staff members. I will cone and stay again.
• Verified traveler (8/5): 與2樓房比較 - 今次住宿係7樓比之前住2樓不太乾淨，廁所地台渠有頭髪，床上有不知名頭髮，洗面毛巾有陣味
• Yee Ping (10/5): - 清潔乾淨同舒服
• 33wongc (6/5): Table or Desk is needed - The room is clean. Cleaning staff are friendly and cheerful. Table or desk is definitely required inside the room as it is very difficult to work or have meals without one. Feels a bit sad when eating on bench and next to my luggage.
• Verified traveler (8/5): - Nice and helpful staff, great amenities. Shuttle bus is convenient.
• Verified traveler (8/5): - Valuable stay
• lui (8/5): - 房間整體看上整洁，環境清潔，房闆寧靜，床品舒適，洗手間清潔，用员足夠。
• Chung Man (8/5): - 房間舒適，清潔。 交通一般
• Verified traveler (10/5): Nearly perfect, only some minor issues - I recommend this hotel. It was a satisfying experience overall. Customer service is mostly polite. Room is clean and smells nice. Fast check-in and check-out. There are only minor issues like the air-conditioning is difficult to control, and toilet flushing is noisy. Hope to try the buffet next time.
• Harsh (2/5): Horrible Customer Service - Worst customer service. The hotel, the room is generally nice but the customer service omg... Horrible. From checking in, to ask for a taxi when i was checking out...there was no help. Would not live in Cozi ever again and wont recommend it to my friends as a hotel for staycations
• Harsh (8/5): Horrible Customer Service - The hotel was great in general. However the customer service was horrible. From checking in, to checking out and asking for taxi...There was no sense of customer service. Safe to say, will not be recommending Cozi Hotel to any of my friends for a staycation. If you are reading this and looking for a staycation, check out l'hotel south
• cheuk (8/5): - 客戶服務態度有待改善
• Verified traveler (4/5): - i asked for higher floor , and they gave me 3/F
• Verified traveler (8/5): - 餐廳員工非常有禮貌。
• Marco (6/5): - 新，因為2018年落成，整潔，但房間內沒有桌子，健身室設施不足，餐廳的晚餐咖哩雞肉飯及鰻魚炒飯味道有很大進步空間⋯⋯
• Yan (10/5): - 房間潔淨，打掃人員有禮貌。 穿梭巴士準時到達，車廂整潔，駕駛穩妥。 附近交通方便，亦有超市及不同餐廳。
• Verified traveler (6/5): - 房內
• Ka hing (8/5): - 整潔
• Charlie (10/5): - I had an amazing stay. Very clean and spacious ! Worth it :)
• Verified traveler (10/5): - 地點方便， 設計簡單。 假日餐廳沒有營業， 只做星期一至五， 外賣自取， 餐牌價格及食品吸引， 下次會試。
• Verified traveler (8/5): 環境較偏僻，但性價比高。 - 環境舒適，房間也算整潔。就是床單有一些污跡，但看似是洗不掉的，並非上一手留下的污跡。 附近比較偏僻，需要買定食物乾糧和飲料入住。若然可以多準備一卷衛生紙，或是盒裝衛生紙比較好。但以性價比來說，整體是值得入住的。
• chanJ366 (10/5): Good Service and Professional - I had stay at Hotel Cozi Tsuen Wan (Oasis) multiple times due to Hotel Cleanliness and good room size. With the current Covid 19 situations, I have back to back video conference meetings on daily basis, normally Hotel WiFi is good and stable, I had no issue with it for my past 40+ stays at all. Just that after a recent room move, there is little issue at the room that I newly moved to, my video conferencing meetings was interrupted. I had reach out to Front Office Kenton to share my difficulty about WIFI issue, Kenton had reach out to IT team and advise me couple of things to attempts to see if WIFI issue can be resolve, he also check with on the WIFI status at night, since the issue still exists. Kenton had record down my issue to next shift team member to further follow up. On next Morning, FO member Stella had reach out to me to follow up with my WIFI issue and advise me had hold another room for room move for me, due to I was having video conference Meeting ( using my mobile data) n not able to proceed a room move at that moment. I had request Stella to help me to Get a LAN cable for me to attempts some other solution for the data network issue. Stella had well follow up with my request and also reach out to me again if the internet connection been improve, she had also confirm with me again if I prefer to proceed a Room Move which she had already hold a Room for me. Overall I am very impressed with Hotel Staff’s professionalisms, they went far and beyond to assist guest’s need and well follow up with matters that not resolve at the spot. The shift hangover item/issue is well being follow up, believe that credit goes to Front Office And Hotel Management as well.
• tom91609160 (6/5): Severely understaffed during COVID 19 period - I booked Cozi Deluxe and the room is larger than I expected, but it's quite a dirty room with visible molds and dusts. I don't want to get too harsh on the hotel during this hard time, but the hotel is running at minimum staffs with many services and lounges stopped. The hotel lobby is quieter than a library, which is understandable at this period, hopefully they can get through this because I see potential in this hotel, I will certainly give them another try once everything back to normal.
• Verified traveler (8/5): - Nice hotel, clean and tidy. Location not yer good but quiet
• Ngar Sze Cici (10/5): Beautiful and Clean Room - my room is so big and clean, it looks more beautiful than the pictures, and the bathroom is big too !! The bed is also comfortable. I requested a small table and they brought it to me in a short time, very very good service !!!
• hermycheung (2/5): There have more better hotels for option - My partner and I stayed in this hotel for 8 days because of the Chinese New Year. to visit my family. but we didnt have a good experience at all. The location is bad, Its located between the industrial buildings, the industries workers are working at the day time, and there have lot of rubbish around the back entrance we also saw rats running around the building at night. Then, the room, the room is not what I'm expecting from the pictures and the reviews which it shown on the website. My room is very small and the bed or the bed sheet made us having an allergy reactions, our body and legs are itchy during the time we stayed. we told the front desk officer for solution, but they can only be able to ask the lady to change the bed sheet for us. The service from the front desk was fine, I didnt expect that much from them after the bed sheets incidence. But the house keeping service made us a bit annoying because she mostly have to call in our room and ask for the time when we are going out. I understand she has a job to do, but please be understanding we are on jetlag, and also on hoilday, we will be very happy to sleep as much as we want. Overall, very disappointed with this hotel and we will not come back again for our next hoilday
• Kris (8/5): - The hotel is close to quite a few restaurants and food stores. It’s quiet because of the location. Everything seemed quite lovely. The shuttle coach service was excellent to Kwai Fong. A worth staying one
• Calvin (10/5): - A long walk to the MTR and harder to find in the dark if one is myopic .
• MEI YIN (8/5): air conditioning - Everything was great except the aircon which was exceptionally cold during the cold weather. Better controls on the room temperature for individual guest rooms would be much appreciated...
• Kathryn (10/5): Small and comfortable - We really enjoyed our stay at Cozi. The hotel is very nice and comfortable and the breakfast buffet has plenty of things to choose from. The room is quite small and the mattress is firm but since we only used the room to sleep, it was perfect for us!
• K (8/5): - Was getting a fairly discounted rate, and maybe that's why no bottled water, tissue box and hand wash soap were given. The room itself was spacious and in good condition though.
• Verified traveler (8/5): - Location is a bit far but overall is good shuttle bus time schedule can be adjusted
• NG (10/5): - Everything perfect regardless of its inconvenience due to accessibility... yet their shuttle bus solves this issue
• Verified traveler (8/5): - Good hotel closer to Airport . Couldn’t get to lunch, fully booked
• Marvick5520 (8/5): Value for money - Great value for the price. The room is larger in size than most hotel rooms in Hong Kong or Asia. Missing is a built in closet or table. Good boutique hotel for the basics. The breakfast is good...be sure to pay for it in advance. Service from cleaning staff is great & room is clean Just be warned that room xx16 for each floor could have wifi dead spot. The central heating system only works for for air condition - so best if you visit in hotter months as you have to turn off the air condition to get the room warmer.
• Verified traveler (8/5): - Please stop using single use plastic bottles for shampoo and conditioner! In the end we had more than 10 tiny plastic bottles in our bathroom, even though we brought our own shampoo. Please use more sustainable solutions, like shampoo and soap dispensers. Thanks
• Bernixx (10/5): Happy! - Very modern hotel. Nice rooms. Floors with great carpet. Got vietnamese food service from deliveroo. Up to now, Love this hotel! Only the fridge is a bit small...first room smoky smell. Easy to change room.
• Verified traveler (8/5): - Good clean Room is big But location a litte bit far
• HIN LUN JONATHAN (8/5): Nice room, bad bed. long waiting - room decoration was amazing and modern especially the bathroom and the room entrance. however, the bed was not clean enough, there were some hair on the bed. The check out procedure was so bad, need to wait in the long queue (20 minutes) even i have no any consuming in the room and paid the deposit by credit card. It will be better if it does the express check out with credit card payment.
• Verified traveler (8/5): - Very nice and reasonably priced. However a little bit remote
• Verified traveler (2/5): - Hotel didn't have my booking when I was arrived at the hotel. I have been waiting for more then an hour to finalize
• BN (10/5): - Staff are very helpful and friendly. Room is new and clean.

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