City Express Suites by Marriott Cancún Aeropuerto Riviera

Location: SM-47 M-01 L-1-22 U.P.E. UC-05, Cancun, MX

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 01:00 PM

Amenities & Facilities

• Free breakfast
• Meeting rooms
• Arcade/game room
• Comprehensive recycling policy
• Books
• Health club
• No single-use plastic stirrers
• Annual carbon offsets
• Sustainability/community reinvestment (10% revenue or more)
• Free WiFi
• Continental breakfast
• Wheelchair accessible
• Elevator
• Conference space
• Arcade/game room
• Free breakfast
• Health club
• Safe-deposit box at front desk
• Meeting rooms
• Smoke-free property
• Billiards or pool table
• Wheelchair accessible parking
• 24-hour business center
• Snack bar/deli
• Free self parking
• Free continental breakfast
• Books
• Water dispenser
• Reception hall
• Recycling
• Wheelchair-accessible van parking
• Wheelchair-accessible pool
• Wheelchair-accessible fitness center
• Wheelchair-accessible on-site restaurant
• Annual carbon offsets
• Humane animal treatment
• Sustainability/community reinvestment (10% revenue or more)
• Double-glazing on all windows
• Energy-saving switches
• Comprehensive food waste policy
• Comprehensive recycling policy
• No single-use plastic stirrers
• Biodegradable/compostable stirrers
• Water-efficient showers only

Rooms Available

• Suite, 1 King Bed With Sofa Bed

  1 King Bed and 1 Double Sofa Bed

  344 sq feet

  
  

  Layout - Separate dining area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Iron/ironing board, desk, and phone; free cribs/infant beds available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Eco-friendly - Energy-saving switches and recycling bin

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Stovetop
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Energy-saving switches

• Suite, 2 Double Beds, Non Smoking

  2 Double Beds

  344 sq feet

  
  

  Layout - Separate dining area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Iron/ironing board, desk, and phone; free cribs/infant beds available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Eco-friendly - Energy-saving switches and recycling bin

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

• Suite, 1 King Bed With Sofa Bed, Non Smoking

  1 King Bed and 1 Double Sofa Bed

  344 sq feet

  
  

  Layout - Separate dining area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Iron/ironing board, desk, and phone; free cribs/infant beds available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Eco-friendly - Energy-saving switches and recycling bin

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

• Suite, 1 King Bed With Sofa Bed, Non Smoking

  1 King Bed and 1 Double Sofa Bed

  344 sq feet

  
  

  Layout - Separate dining area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Iron/ironing board, desk, and phone; free cribs/infant beds available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Eco-friendly - Energy-saving switches and recycling bin

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

Guest Reviews

• Rolando Javier (10/5): Confortable hotel - Vinimos a pasar la noche para irnos a la rivera maya, muy cómodo el hotel y bien ubicado
• Tiffany (6/5): - **1/2
• Glenda J (2/5): - DO NOT STAY HERE!!!! THIS HOTEL CHARGED ME FOR THREE ROOMS THAT I HAD TO PREPAY FOR VIA EXPEDIA, GOT TO THE HOTEL WITHIN 10 MINUTES OF BOOKING (AT MIDNIGHT) ONLY TO BE SENT AWAY BECAUSE THERE WERE NO ROOM AVAILABLE! THEY ARE REFUSING TO ISSUE A REFUND.
• Daniela (10/5): - Felt safe and comfortable will come back!
• yasmeenm488 (8/5): Clean rooms, free airport shuttle - Great stay if you need to be at the airport the next morning! The hotel room was nice, very clean, and had room service. Free airport shuttle runs every 30 or 45 minutes, even in the middle of the night. Make sure you reserve it for early rather than late because sometimes it is delayed.
• denisse (6/5): - The breakfast was not as fresh as it was the last time we were there, the coffee was cold, there were dirty plates all over and the options were limited.
• CAROLINA (10/5): - Súper 👍 nice! El buffet delicioso.
• Ugo (8/5): - The swimming pool is nice and the shopping area very close to the hotel.
• Sharifa (2/5): - I had the WORST experience with this Marriott. I have stayed and many others and this is my third time in Mexico... I could not believe what I went through. They did not respond to me about the shuttle and once they did they asked me to leave the area where the shuttles usually go to get a shuttle, that never showed. I was then scammed by a cab driver because I'm not familiar with mexican cabs and they blamed me for it. Every other time I have been to Cancun airport, I made sure I had transportation, as I did this time and they ruined my trip.
• Raul (10/5): - Cercano al aeropuerto y con un centro comercial al frente. Buena alternativa cuando estas en transito.
• L1946AXdavidb (2/5): DO NOT USE. TERRIBLE EXPERIENCE - My family was sent to this hotel by American Airlines due to flight delays. This was the worst experience I have ever experienced. The hotel was filthy and the staff were very unfriendly and unprofessional. When my 20 yr old female cousin went her room the was occupied by a male who was sitting naked on the couch. When we decided to go to another hotel I had to argue with several staff members to help get a taxi. They wanted us to stay with them. But we refused to do so. See photos attached. I would recommend NEVER stating at this hotel.
• Arnold (10/5): Great! - It's amazing! We love the breakfast.. we love our room..
• Alfonso (2/5): - The front desk staff could not find our reservation and advised us to call Expedia. They said that Expedia was overbooking them and that they had no more rooms available, so basically our problem. When I was on the phone with Expedia, the staff magically finally found our reservation, but you cannot check in early or check out late. They are very specific and will make you wait until exactly 3 o clock before they will start working on your check in. Even then, when we approached them at 3pm, they said it would be a few more minutes before they could help us. Their lobby is not air conditioned. You will wait in the hot and humid place listening to hammering and construction on the other side of the wall. When we got to the room, the toilet was gross, dirty. We asked the front desk twice to send someone to clean it and no one ever came. We were unable to use the toilet throughout our stay. The next morning I let them know no one ever cleaned and they said it was due to staff shortage because of the hurricane. I told them it would have been nice to know that from the beginning to figure out another solution rather than just be ignored. Also, when I went up to the front desk, the staff were chatting and joking, and only after standing there for a minute, will they stop and help you, making you feel like you are not worth their time. This was a terrible experience and I would not recommend to anyone. We would definitely NOT go back to this place.
• michael (2/5): - It’s a construction site. Marriott should be an ashamed of having this hotel open during the remodeling job. Also there is nothing around this hotel. You are in the middle of nowhere.
• andresz396 (10/5): Family vacation - Great service. They always wanted us to have a fun and relaxing time. I would love to come back again. Dider and Juan were great at trying to get everyone to participate. The bartenders were great to serving us what we wanted. This location is very close to the center of hotel zona.
• feng (2/5): - Front desk gets so busy that it takes two hours to get through and then put your on hold and or simply hung up
• MARIA D (10/5): - Excelent
• Jason (8/5): - Many
• Rebecca (10/5): Nice - It was ok. Should have an accompaniment with the mole enchiladas like rice, it seemed like mole soup. And should have some garlic bread along with spaghetti bolognese. And the laundry was descompuesto.
• Anthony (10/5): - Na
• Bernhard (10/5): - Very good place
• Terez (4/5): - They offered a shuttle but then would not answer when trying to book it. Finally took a taxi that cost us $65 to go 6 km. Total rip off. They told us our reservation did not exist even with a confirmation # and a receipt saying it was prepaid. Frustrating beginning to a vacation. Wasted time sorting it out and money.
• Monica (10/5): - We stayed here for one night before our stay at Moon Palace. Friendly staff, nice pool, close to the airport. We walked across the street to the outlet mall which is very nice. Lots of taxis waiting nearby. It worked out great!
• Shevana (10/5): - Seen that people of other country are booking this Hotel, they should hire a few English speaking Receptionist and chef. Everything else was great!
• JillCCalgary (4/5): Don’t book here - The hotel advertises Hotel shuttle however will not respond when you try to book it - what’s app, email, text. Created stress and significant additional cost because they didn’t show up at the airport or confirm their availability. They should not advertise a service they do not provide. They quote the rate in pesos and then when you pay in USD rip you off on the exchange by a significant amount. There was a great hotel right next door with a great restaurant called Avani which I would suggest. I would never book this hotel again. Hard to believe it’s a Marriott!
• C5289XJjakec (8/5): Good stay - We found the staff very friendly and helpful. They managed to resolve an issue with a taxi driver for us which was appreciated. The location was convenient, and the room clean with everything we needed.
• Rodolfo (4/5): - Well, we expected this property to be bad, but it exceeded this. The property smelled bad all over the place. The bed had hairs, and It was not one hair but several hairs of different kinds. The pillows smelled like someone else slept on them; we ended up just putting our towels and sleeping on top of them. The only reason to stay here is because you need to be super close to the airport, so make sure to bring a sheet or a towel for the bed.
• Sandra bibiana Rivera (6/5): - Mi único comentário es que vi el ascensor un poco sucio, baño de la habitación. No muy bien lavado, los pisos un poco sucios también La habitación muy bonita, comoda las zonas comunes bonitas y espaciosas
• Kimberly (2/5): UNHAPPY - We booked about 7:00pm for the same night. When we arrived - about 7:45pm we were told by the front desk - WE DID NOT HAVE RESERVATION AND HOTEL WAS FULL!!! There wasn’t anyone there to speak English. Front desk was using a phone translator to communicate to us! We were not the only party turned away last night!!!! It was a $45usd taxi from airport. THIS WAS TERRIBLE from not only the hotel staff BUT why did HOTELS.com allow the booking to go thru? I spoke via text with online HOTELS.com representative last night & was told I could try to get the charges reversed; but since I did not purchase the refundable rate I was stuck! REALLY? I thought both sides of an agreement had rights? I was denied a room that I had paid for. Up until now - I have been an extremely loyal customer of HOTELS,com. Maybe better to be loyal with one hotel chain. UNHAPPY
• Ashish (2/5): - The room was extremely dirty and was not cleaned. The bed had hair, the carpet was extremely dirty, hair behind the sofa. No towels in the room etc.
• tjt479 (2/5): No towels and hair bed sheets upon check in!! Don’t stay here!!! - No towels in room and hair in sheets at checkin. We I approached the front deck they didn’t believe so I showed them the picture I took on my phone. Good thing I’m bald because they probably would’ve said it was my hair. Do not stay here you will be frustrated and disappointed. This hotel does not meet the Marriott / Bonvoy standards!!!!
• Pablo (2/5): Terrible!!!! - No había toallas en el baño de la habitación al momento de llegar. Al pedir las toallas llevaron 4 toallas rotas a la habitación. No hay espacios suficientes en el estacionamiento de vehículos, los huéspedes tienen que estacionar sus vehícules afuera en la noche con el riesgo que les roben y desde luego que la administración del hotel no se hace responsable de los daños al vehículo ni del robo. La habitación estaba sucia, las camas con insectos muertos. Terrible experiencia no lo recomiendo en lo absoluto.
• Andres (6/5): conveniently located - its our second time is this hotel, we arrived at 1230 and the lady at the front desk that wasn’t very friendly rejected us, didn’t offer us to do the paper work just that we could leave our luggage, offer that we reject it since we had a car, by the time we came back 4pm, our room was giving to somebody else, and they wanted to give us a double, the gentleman at that shift solve the problem and find us a room with a king that was an upgrade. there were no towels and had to go down several times, everytime I was promised they would be delivered to the room, towels never arrived it came to a point that we were short on time, I had to go down for a third time, and settle for pool towels
• k0nakk (10/5): ABOVE AND BEYOND!!! - Donna and Ricardo went Above and Beyond and were Absolutely AMAZING in assisting me with my Hotel arrangements at 2am in the morning!!! When I tell you they CARED as if I was FAMILY!!!! I am Thankful and Overwhelmed with Joy and Appreciation for them!!! They are representing the Marriott Way to a Superlative Degree!!!
• GABRIEL (8/5): - Next to an premium outlet mall. Close to the airport. Transportation to airport.
• SQUALO85 (10/5): Positive thoughts # even while staying at other premises - Just to sum it up, in a nutshell, at the very beginning I was quite skeptical about this particular hotel and it's location, but since there's a shopping mall nearby, I actually found it quite amusing, fitness center was fine, but the AC was somehow off, for some reason and there were loads of mosquitoes outdoors, so gym was the best alternative in the evening, the swimming pool was 8 am to 8pm, quite comfortable, took a nap there and it was great. Breakfast was also absolutely fine, somehow odd that tea bags have been offered, but without hot water. The room came with an actual kitchen and a dishwasher, nice one.
• Vyaney (10/5): - Perfect place to wait for a next day flight. Shuttle service to the airport was very accommodating to my big party.
• PEDRO (10/5): - I lovet
• Archivaldo (8/5): - close to the airport and just across the street from the new Mall
• Gerald (10/5): - Was good
• Marsha (4/5): - The room was not ready when we arrived at 3:00pm. We were traveling all day and we were exhausted. We got access to our room one hour later. It was raining and the hotel had no umbrellas. There were no wash rags or soap in our rooms. We requested from the front desk and still have not recieved. Not the best experience.
• John (8/5): - Decent hotel thats within walking distance of a brand new mall.
• Carlos (2/5): - After a 12 hour flight we just wanted to rest but they weren't able to provide a clean room. Sheets were used in one room and then dirty in other. They changed us three times and rooms continue to be dirty. Also the smell of the whole 1st floor and the parking lot was like awful rotten egg. I used to like that hotel. Will never come back. I asked for a refund and went to a Courtyard that is nice as expected.
• Maria Lucia (2/5): - Mi familia y yo nos hospedamos aquí por la conveniencia de estar cerca del aeropuerto y que tenían transportación al aeropuerto incluidas en la reserva. Resulta q cuando llegamos al hotel solo había una persona para atender la recepción, cuando nos toco el turno mi reserva de hace 4 meses he has y pagada no aparecía en el sistema tuvimos q esperar como 40 min q pudieran encontrarla supuestamente un error en el sistema cuando termine mi check in le dije para que al otro día me llevaran Iara el aeropuerto , resulta q no había espacio para ellos llevarme al aeropuerto, teníamos q pagar un taxi, al otro día unas personas cancelaron a ultima hora y ya nosotros estábamos esperando en el lobby por si había cancelación y gracias a esa cancelación fue q nos pudimos ir en el trasporte del hotel, la actitud de Los empleados no es buena y lis choferes de los transporte es pésimas, nunca mas reservo y no lo recomiendo
• Yohanna (8/5): - Nice hotel, staff is friendly, hotel was very clean. The room was big with two double a sofa sleeper and kitchen with everything need it. This hotel is about 25 minutes drive from Cancun. So food and entertaining is far and a little challenging. A taxi charge $40.00 each way. My recommendation is to rent a car. I definitely will visit again.
• Juliya (6/5): - Nobody spoke English. It wasn’t easy to book the shuttle to the airport. It’s absolutely necessary because space in the shuttle is limited. The room was not cleaned well. The restaurant staff was very polite.
• Benny (8/5): - The only thing that we didn’t like was smell of sewage
• Maria Elva (2/5): - They don't have a professional transportation service even though they say that in their web. It's almost impossible to communicate with them (telephone, email, whatsup,etc). The hotel has an evident lack of staff. This was my second time here but the experience was awful.
• Pengcheng (4/5): - Very bad, airport shuttle not available, called hotel many times and nobody answer. Arriving in the hotel, it was empty, lady at the front desk couldn't find my reservation AND asked me if im paying. Nothing around here, dont waste your time on this location.
• Alcides (6/5): - Be aware of limited and complicated shuttle service from the airport. Can't call and request to get pick up. Everything is done through WhatsApp and you have to requested a day in advanced, they may response to you in eight hours or more. Shuttle bus is very small and can only carry 12 people, once is full you are out of luck.Thw hotel it self is new with very nice room. If you call for room service or the receptionist it may take you couplof tries before someone pick up the phone. I was told the shutter back to the airport runs every hour but it is not true. Receptionist is very nice ,it just they are under staff.
• Carmen Lizette (10/5): - Instalaciones muy comodas
• jorge (10/5): - Excellent service from staff. Beautiful hotel. Comfortable
• Matt (6/5): Adequate hotel for the price - Room was not very clean (hair in different places in the bathroom and elsewhere), food was not very good quality for breakfast. Bed was not very comfortable, but not the worst I have slept in. Reception was friendly and helpful (only spoke Spanish, but hey, we are in Mexico). Facilities were adequate for the price. Shuttle was nice. Beware you have to request shuttle 48 hours in advance from Airport to hotel.
• Alejandra (10/5): - Has a excellent customer service
• Luis (10/5): - I like the staff
• Harvey (6/5): - No airport shuttle
• Nancy (10/5): - Its a very nice property just in a very lonely area. Everything was a good 30 or higher drive away.
• A895RZandreaf (4/5): Please don't stay here - The hotel is ok. We stayed for one night, and I had a bad experience. No towels; when I asked to bring towels to the rooms they forgot I fell asleep, and the following day I went to the counter because nobody answered the phone; and first time at the front desk, they had towels and a list of who asked for towels. That was entrances. But the worst part was I asked for room service, and the food was delivered cold when I paid with my credit card; they said the total, and they added their tip without asking. I mean, I was planning to give them 20%, but they chose to add 10% without permission. They did that twice of the three times we ordered food. Breakfast was complimentary, but they didn't have anything (coffee, apples, yogurt, bread), so we ordered from the menu. I was very disappointed and because last minute I stayed an extra night, I decided to be near the airport and relax. Sadly I experienced a very low hotel with a not manners staff members.
• Kari (2/5): - This place is a scam. They lie in their listing that there is free rountrip transportation to and from Cancun Airport however after we paid and called to set it up they said they didnt offer transportation, which is why we booked there after a canceled flight. We ended up having to stay somewhere else and now they won't answer the phone when we try to get a refund. It is a no refund hotel but since they lied in their listing i consider this a fraudulent charge due to material misrepresentation. I would never recommend this place to anyone and I haven't even set foot on the property.
• Martae (10/5): - This is a nice new property. Convenient to the airport and highway to get around.
• Manuel (4/5): - Bad customer service. Only ten persons per trip every hour n shuttle service to airport. Needed shuttle for 7AM and had to take the 6AM instead. When asked for free breakfast, it was started to be served after 6AM.
• Maria (10/5): - Very convenient location near the airport with free shuttle.
• virginie (2/5): - Room was dirty Waited forever for the shuttle from airport late at night and driver made me feel bad about it like it was my fault. Restaurant was closed in the morning because the staff didn’t show up! So no breakfast not even coffee before we left for airport! Not even some water ! So we left for airport hungry and thirsty and had to buy overpriced airport food !!! There was no apology. They could have give a bottle of water in the morning for the price we paid! But no… very disappointing
• David (6/5): - Hotel was clean and nice but had to call customer service on my cellphone because there was no one at the front desk to check me in.
• Wayland (2/5): - Desk not staffed for check in
• ARPIT (2/5): - Don’t get drawn to low price. You will be trapped with their limited everything . Can not go out , can’t find place to eat , can’t get any transportation .
• katherine (10/5): - All was good. Really liked the kitchenette.
• Pamela (10/5): - Beautiful area around outside pool
• Brian (10/5): Nice, clean comfortable stay by the airport. - The pool and hotel were very cute. Very clean. The only thing that could have been better is if our food came out at the same time. I was done eating before the other order came out.
• markhJ9414RL (2/5): Still traumatized - This is a Hell hole of a hotel. If my opening line & 1 star review of this place does not put you off booking & you still decide to book instead of making a list of the bad points about this hotel (of which there are many!) I have written a survival guide based on my experiences during a two week stay whilst on a business trip. Check in arrival. Upon arrival I was met by a scruffy dressed security guard who escorted me to the suites reception. The building has two receptions, One for the suites & one for the Hotel rooms. I approached the check in armed with my passport and a copy of my booking. I was then told that there was no record of my booking. I was then told there was nothing that they could do despite me having an official confirmation email of my booking. I was made to wait 1 hour whilst my colleague fixed the issue having driven back from dropping me off at then hotel. The rooms/ suites I had a king size suite for my stay. Forget about using the kitchen unless you bring your own food there are no shops to purchase food nearby. The closest shop is over 1km away which involves walking on the side of the busy interstate highway. Be Prepared to purchase your bottled water as the hotel provides one bottle upon arrival. Top tip I switched off the fridge freezer in the room as the noise from the machine at night was loud. Top tip 2 bring ear plugs. The rooms have individual aircon units but the main hotel aircon unit at night was really loud which interrupted my sleep. WiFi The Hotel Wi-Fi is not actually too bad to log on you simply need your surname and room number. It is a wise idea to check how the reception staff spell your name at check in as I could not connect to the Wi-Fi for 2 days. Once I returned to he desk in a fit of frustration I was informed that whilst logging in I was spelling my name wrong !. I should have spelt my name Hirts and not the name I was born with or used all of my life which is Hirst !. This was a mistake by at check in despite the spelling in my booking and in my passport been correct. Showers The best time to have a hot / warm shower in the morning is pre 7am or there is no warm water (forget hot) after 7am . This is a tough decision you will need to make which I was faced with many times shower or breakfast. If you arrive at the breakfast buffet after 7am expect dirty table & very little food. Breakfast/ Food Restaurant. Towards the end of my trip I found myself skipping meals as I did not want to go through the drama of dealing with the restaurant. Breakfast. My top tip is to eat at 0600 this will allow you to actually sit at a clean table and not be surrounded by dirty tables of which there are no staff ever around to clean them. There always seems to be plenty of staff helping themselves to the tiny breakfast buffet and topping up their 1/2 L coffee flasks from the 3L coffee machine. The staff are probably secretly doing us a favor because the coffee is disgusting. The buffet is a cold buffet with a small selection of food. If you want a hearty breakfast look elsewhere. Hot Food / Lunch / Dinner The Restaurant has a cashier who will simply ignore you if you ask for anything and is always watching something on her phone. The Menu is super limited and the food is of a very poor quality. The Menu is a generic hotel Chain menu in which the staff have not been trained on how to prepare the dishes. I frequently ordered and had items missing off the order such as tortilla when I ordered fajitas. The restaurant is in desperate need of a deep clean. The blue cusions on the seats are disgusting and need to be washed. the whole place makes my stomach turn just thinking about the lack cleanliness. Besides one or two employees the restaurant staff see the customers as a hinderance. On my final days they seemed to have employed a new young waitress who actually seemed to have great potential and a sense of ownership & pride in her work. I doubt she will last before she moves to a better hotel. No change system down ? I paid my restaurant bills in cash as the hotel does not allow room credit (not there is a red flag ). I was often told there was no change this feels like a scam to keep the change from your purchases this happened on multiple times at both the restaurant & reception. The reception has a small snack bar that you can visit directly after eating in the restaurant as the portion sizes are so poor. Be sure not to visit as the reception before shift change is about to happen. The reception staff will be busy counting the change in the register. (yes the change they never have) your purchase will simply make a mess of their cash up so they will tell you that the system in down. This happened to me on 3 occasions. laundry Your room will have a standard laundry bag that most hotels have. you simply put your dirty clothes into the laundry bag and write your room number in the space provided and drop the laundry at reception or leave it for house keeping. This is how 99% of the worlds hotels work !. I knew the hotel had a laundry service as I came home from work one day and had a fresh bag of clean laundry sitting in my room which was great but I had not place any clothes for laundry and the clothes did not belong to me. Anyway When I took my own laundry I was told by the reception staff that the laundry was self service and I had to do it myself. This is fine BUT ! Reception has no change for the machines & no where to buy laundry soap !!! Pool area generally full of litter and dirty towels everywhere. The mattresses on the sun loungers are filthy you could cover them with a pool towel but there are never any available. Be sure to take your own mozzie repellent with you as the pool area is full of them. Summary If you have low expectations & simply would like a bed for the night with nothing else this place is fine. If you want anything besides a bed. Eg breakfast or the opportunity to eat I would look elsewhere. Note to the management. Your hotel is failing not because of your workers it is because of a total lack of management in all areas.
• kazimierz (4/5): - Not hot water in room Bad TV Signal A/C not workings Terrible
• Ana María (8/5): - Everything was good. I will suggest more options at the restaurant.
• ROBERTO (8/5): - Everything is good
• Callie (6/5): Communication is lacking - The stay itself was fine however they didn’t answer their phones. Ever. I tried to confirm my stay and they didn’t answer. I tried to set up an airport pickup and followed their instructions however they didn’t pick up. That left me with a $100 cab ride to the hotel from the airport and it was only 7km from the airport which is insane! I tried call all day on a Monday and then all day on a Tuesday. No answer. I reached out to hotels.com and they tried as well and sent several emails to the property. Even days later they didn’t get a response. I’m very disappointed in that as I had booked the hotel with the intentions of getting an airport transfer included. I wasn’t really saving any money in the end because I had to pay out of pocket for a cab. Which they do not reimburse. I’m also disappointed in hotels.com for not having my back in this. I’m a gold level member and I expected some kind of resolution but they couldn’t or wouldn’t do anything. I won’t stay at this property again because communication was awful. I also waiting over an hour for a cheese pizza in their restaurant and there was only two other people in there. They were too busy eating their own food to be concerned with me. It took at least 20 minutes for them to take my order.
• Adan (10/5): - Shuttle service to the airport is a great plus!
• Stephanie (6/5): - I should of paid attention to the reviews that said there was no bed sheets, we had the same issue. Why would the hotel not have a bed sheet under the comforter? The rug in front of the couch was nasty dirty, the shower floor was dirty. I called the hotel directly from the expedia app and the phone # was wrong and I was told I didn't have a reservation, a few hours before we were to arrive. I showed up 15 minutes before my 750 shuttle, the front desk gal say me and I walked over to get food while I waited. walked back at 751 and was told the bus was full? I had my name on the list & reservation and the breakfast area is right by the lobby! I then had to pay for a cab to get to the airport. There were only 2 us tv channels The hotel was dead but yet they put a family right next to us with kids. they provided 2 shower towels, there were 3 of us. no english at the front desk
• Harvey (6/5): - It’s close to the airport with nothing else around and so one night was okay but it’s definitely not a long term hotel for that price.
• Nagareddy (10/5): - Good property, proximity to the airport. But, they provided thinnest sheets for sleeping ( no comforters kind), we did not get good sleep at all. Upon asking, they ignored our request to provide better/thick sheets or comforter.
• Maria (10/5): - It wss good.
• KAREN (10/5): - Great pool
• Maria (8/5): - City Suites is in the middle of no where, with really nothing in walking distance. They have one restaurant, with less than average food. No kids options on the menu. I tried to get an uber to venture out and the uber was chased away by a gang of taxi's. Beware. Also, there was a strong smell in the room that wouldn't go away and not as in a clean smell.
• Kayla (4/5): - Food was terrible. Check in was a disaster
• Mark (10/5): - Great place soon to have a mall next to it!
• Mark (6/5): - We didn't stay long enough to see, or use anything
• celia L (10/5): - Transportation and communication were always available and easy.
• James (4/5): - The hotel was great except for one profound problem.
• Beatrice (8/5): - The room was clean and stocked with kitchen utensils. There's a restaurant, conference, library and pool onsite. Was able to get work done and relax.
• Rodolfo (6/5): - Property was in good condition Very disappointing arrival, our flight was delayed and therefor they weren’t there to pick us up at airport. Was super difficult to communicate with them again to get them to pick us up finally figured out that we had to call them via a WhatsApp voice call to get a hold of ‘‘em cause no other methods prescribed in their email worked
• Rebecca (2/5): - Arrived and checked in at property. Was called downstairs because "there was something wrong with my reservation"- translation front desk clerk not trained and didnt get a good photograph of my id. One bed had no top sheet, it took the young man 3 times to bring the correct sheet and then he handed it to my daughter to make her own bed. The mattress was TERRIBLE! Only 1 bath towel and no face towels in the room. Went to get dinner at the restaurant @ 9:00 pm, we were never approached. @ 9:20 pm, I approached a worker who told me after we had been waiting for 20 minutes, that they are now closed even though we were told they close @ 9:30 and the posted close time is 10 pm. The young boys have to translate English to the works and it is very hard to get our point across to a child. The Sales Manager tried to tell me not having a sheet between your body and the blanker is a "cancun" thing, although one of our beds had the sheet and the other did not. We checked in to be closer to the airport for our am flight and it was nothing short of a nightmare! I guess I should pay to stay, fix my own bed and share 1 towel with my daughter. Worse experience ever. Pool area was as described which is the reason I picked this hotel. Worse night ever clerk also put us in the wrong room. Literally had to go to the front desk atleast 4 times.
• Angela (4/5): - At first glance the property looks nice. If you can find it. There are two connected hotels with different names that don’t perfectly match the listing. Our room looked exactly like the picture. But there were no towels. We asked. We looked in the service closet. We finally acquired one pool towel for our 3 hotel rooms with 9 people. One towel!! They said free breakfast at 6am. There was white bread and a few other items. No coffee. I get that the shuttle is based on availability. But, one shuttle every hour that only seats 10 people? Don’t even bother advertising it then. Despite trying to hold our spots days in advance, at check in there were only a few seats left for the next day. The rest of us got to spend $60 to go the 2 miles to the airport.
• Reuben_having_fun (2/5): Many disappointments - Many disappointments led to an overall poor experience. The hotel has the potential to be rather nice. It's newer and has a lot of nice amenities. Unfortunately they come through on 80% but missed 20% of the important details. After 6 hours of requests we could not get any bath towels. We were able to acquire one pool towel for each room and had to take showers and share a wet towel. Breakfast was 20 minutes late on being set up so we were not able to have much food before catching our 6:20 shuttle. The breakfast that was finally set up at the last minute was a very basic Continental breakfast so no warm food other than toast . Of the nine in our group only four could fit in the complimentary Airport shuttle so we had to spend $60 on taxi cabs for the other five of us. Our biggest problem was on the first leg of our trip where we had to book a room at the last minute because of a delayed flight and after booking online I called just to make sure before we boarded our plane that the rooms would be ready for us with the late check-in. They said they didn't know if they had rooms for us and asked me to call back in an hour. We would be on a plane in an hour with a 3:00 a.m. arrival time so that would not work. I booked through another hotel and requested a refund. They refused to refund the money even though they didn't know if they had rooms for us. I'm disputing the charges through my credit card company and hoping for the best at this point. We ended up staying at the Comfort Inn which was not nearly as nice but was more organized. On our way out of town we stayed at the city Express and experience the disappointments noted above. On the plus side the facilities are very nice the pool was very nice and everyone who worked there was kind.
• Jennifer (10/5): - The property was clean, kitchen reasonably equipped, free breakfast was very limited. Need to take a taxi to get anywhere.
• dawnl103 (4/5): Terrible place to stay - The location was ok, far away from everything. The room was nice, but everything else was terrible. Food was terrible, options for food was terrible, it seemed as if they were way over staffed, but no one really doing anything but walking around doing nothing. The pool area was never cleaned, trash was over flowing. And if you wanted food or drinks you had to track down someone to help you. Very disappointed🥲
• Donna (10/5): - The property had a full suite, and a beautiful pool, as well as a restaurant and bar… Not that many people staying here as there’s not much around, but great place to land before a flight out or if you had a conference
• Deanne (8/5): - Pool area beautiful.
• Joan (8/5): Perfect for travel days before or after vacation - Room is exactly what I expected. Clean, quick check-in, breakfast included, airport, transfers. This is exactly what I need when flying out in the morning.
• Luz (10/5): - Everything was excellent.
• jose (4/5): - No good
• Daniela (10/5): - Muy limpio, muy bonito. Graciela nos ayudo muchisimo! La unica cosa es que no ahi nada alrededor. Tubimos que esperar hasta el siguiente dia para comer. :/
• Maria del (8/5): - great rooms, missleading communication regarding the shuttle service! I booked the room the same day and it was a hassle to get the trasportation for that same day, I had to get mad at someone inorder to have it if not tjeir answer was... you have to book it 24h in advance, ridiculous as I booked the room for the same day!! You shouldn't then be promoting your property on expedia as shuttle service as you cant provide it on an easy way for travelers.

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