Hyatt Regency Aqaba Ayla Resort
Location: Marina Village Ayla Oasis, Aqaba, Aqaba, JO
Star Rating: 5 Stars
Property Type: Resorts
About this Property
Spa and Recreational Activities
Indulge in massages and facials at the onsite spa, go for a round of golf, or relax at the private beach.
Dining Options and Bars
Enjoy Italian cuisine at Cascades or opt for 24-hour room service. Quench your thirst at the poolside bar or one of the 2 bars/lounges.
Amenities and Services
Complimentary wired and wireless internet access, business center, and limo/town car service are available. Conference space and event facilities for a seamless stay.
Book your stay at Hyatt Regency Aqaba Ayla Resort for a luxurious and unforgettable experience.
Important Information
- Pool access available from 10:00 AM to 5:30 PM.
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
Policies
Check-in: 03:00 PM - 12:00 PM
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions). The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival.
Amenities & Facilities
- Full-service spa
- Fitness facilities
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Sauna
- Designated smoking area
- Concierge service
- Steam room
- Elevator
- Fitness facilities
- ATM/banking
- Conference space
- Snorkeling nearby
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Limo or town car service available
- On private beach
- Full-service spa
- Marina on site
- Wedding services
- Pool umbrellas
- Billiards or pool table
- Tours/ticket assistance
- Free wired internet
- Snack bar/deli
- Turkish bath/Hammam
- Access to nearby indoor pool
- Access to nearby outdoor pool
- Playground on site
- Free self parking
- Free valet parking
- Computer station
- Airport transportation - pickup (surcharge)
- Pool sun loungers
- 24-hour fitness facilities
- Children's club (surcharge)
- Mosquito nets
- Banquet hall
- Horse riding nearby
- Lifeguard on site
Rooms Available
-
Club Room, 2 Twin Beds
2 Twin Beds
462-sq-foot room, balcony/patio with marina views
Club Level - Club Lounge access and guests under 13 years old not allowed in lounge
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and compost bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Balcony or patio
- Free cribs/infant beds
- Club level room
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Composting
- Eco-friendly cleaning products
- LED light bulbs
- Accessible bathtub
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
- Magnifying mirror
-
Room, 2 Twin Beds
2 Twin Beds
462-sq-foot room, balcony/patio with lagoon views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and compost bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Composting
- Eco-friendly cleaning products
- LED light bulbs
- Accessible bathtub
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
- Magnifying mirror
-
Regency, Suite, 1 King Bed
1 King Bed
904-sq-foot room, balcony/patio with lagoon views
Club Level - Club Lounge access and guests under 13 years old not allowed in lounge
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and compost bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Private bathroom (not in room)
- Balcony or patio
- Free cribs/infant beds
- Club level room
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Composting
- Eco-friendly cleaning products
- LED light bulbs
- Accessible bathtub
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
- Magnifying mirror
-
Room, 1 King Bed
1 King Bed
452.1-sq-foot room, balcony/patio with lagoon views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Accessible bathtub, visual fire alarm, low-height bed, low-height door lock, magnifying mirror, wheelchair accessible, height-adjusted amenities, lever door handles, wheelchair-width doorways, low bed height (inches): 22, wheelchair-accessible doorway width (inches): 43, and low-height view port in door
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and compost bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Composting
- Eco-friendly cleaning products
- LED light bulbs
- Lowered peephole/view port in door
- Low-height bed
- Accessible bathtub
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
- Magnifying mirror
-
Room, 1 King Bed, Marina View (Marina View)
1 King Bed
452-sq-foot room, balcony/patio with marina views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and compost bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Composting
- Eco-friendly cleaning products
- LED light bulbs
- Accessible bathtub
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
- Magnifying mirror
-
Club Room, 1 King Bed
1 King Bed
452-sq-foot room, balcony/patio with marina views
Club Level - Club Lounge access and guests under 13 years old not allowed in lounge
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and compost bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Balcony or patio
- Free cribs/infant beds
- Club level room
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Composting
- Eco-friendly cleaning products
- LED light bulbs
- Accessible bathtub
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
- Magnifying mirror
-
Suite (PRINCE)
1 King Bed
1528-sq-foot room, balcony/patio with marina views
Club Level - Club Lounge access and guests under 13 years old not allowed in lounge
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and compost bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Balcony or patio
- Free cribs/infant beds
- Club level room
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Composting
- Eco-friendly cleaning products
- LED light bulbs
- Accessible bathtub
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
- Magnifying mirror
-
Regency, Suite
1 King Bed
904-sq-foot room, balcony/patio with marina views
Club Level - Club Lounge access and guests under 13 years old not allowed in lounge
Layout - 2 bedrooms and sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and compost bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Private bathroom (not in room)
- Balcony or patio
- Free cribs/infant beds
- Club level room
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Composting
- Eco-friendly cleaning products
- LED light bulbs
- Accessible bathtub
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
- Magnifying mirror
-
Room, 2 Twin Beds, Marina View (Marina View)
2 Twin Beds
462-sq-foot room, balcony/patio with marina views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and compost bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Smart TV
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Composting
- Eco-friendly cleaning products
- LED light bulbs
- Accessible bathtub
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
- Magnifying mirror
Guest Reviews
- Mariam (10/5): - מישלם
- Mariam (10/5): - הכל היה מושלם שירות טוב
- Yazed (10/5): -
- Meshari (10/5): -
- Noora (8/5): - The service and the beach The kids club
- Sliman (10/5): -
- nabel (9/5): -
- Nawaf (8/5): -
- Maram (10/5): -
- Ahmad (6/5): - the beach was good noise in the rooms
- Nader (8/5): בית מלון ב מקום יפה 😍 שירות טוב גם נקי מאוד אבל צריך להשקיע ב אכול - קרוב לים ולנוף אוכל
- Wissam (1/5): مقرف - لا شئ كل شئ
- Zakarya (1/5): -
- Karam (8/5): -
- Mothana (9/5): -
- Adham (10/5): - הכל
- Ghaith (8/5): -
- Slamh (10/5): -
- Dana (10/5): -
- randq2022 (10/5): Great experience - The hotel is clean, rooms are very nice I got upgraded to a club room that faces Ayla Marina which is really nice and a relaxing view Staff are hospitable and professional
- Mohammed (10/5): - كل شي حلو يجننننن فوق التقيم
- Foad (9/5): -
- Alqaysi (1/5): -
- Mohammad (10/5): -
- Barghut (9/5): -
- Dr-Rabei (7/5): -
- אבו רביעה (4/5): -
- Eyad (1/5): מלון בין הגרועים בשירות ובאוכל מבחינת נקיון היה בסדר - השירות לא טוב האוכל גרוע
- Abu Siam (10/5): - הכול
- ASIL (10/5): -
- Nizar (10/5): -
- fawaz (9/5): -
- Ala (9/5): -
- MohammEd (10/5): -
- רים (10/5): ממליצה בחום , בטוח נחזור - הכל מהכל מההתחלה בחדר נדהמנו מהגודל מהיופי של החדר אין דבר שלא אהבתי
- hawari (10/5): -
- Haneen (3/5): - Good
- BANDAR (10/5): - مميز
- Feras (8/5): - مكان جيد ونظيف
- Mohammad (10/5): -
- Z9432URmahmouda (2/5): Bad experience - Very bad service Room service takes ages, food is cold! Fridge in mini bar doesn't work, reported it and no one cares! Check in at 3 and the room is available at 530. Worst experience ever !
- Mohaned (9/5): -
- امير (10/5): -
- ismail82 (10/5): Great Family Getaway! - It was a very pleasant experience especially for the kids who enjoyed all what the hotel has to offer. High levels of service and hospitality especially Receptionist Ebtisam and the host/manager at Cascades restaurant who excel in their awareness of hospitality and customer service. One negative comment that would have affected my rating if taken into consideration is the slow food service at the beach (le plague) restaurant; waiting 45 minutes for a simple order of a burger, pizza, or shawarma is disappointing
- jawad (9/5): - שקט, רוגע, מיקום מצויין,,, לא צריך לצאת מהבית מלון , כל מה שצריך נמצא שם קצת יקר
- may (10/5): -
- Noor (10/5): Amazing -
- Zaid Alshomali (1/5): very very bad - From the moment I arrived, the service was severely lacking. I have outlined the specific failures below: Unacceptable Check-in Delay: Standard check-in is advertised at 3:00 PM. However, my room was not made available to me until 5:30 PM. Waiting two and a half hours past the guaranteed check-in time without a proper resolution is entirely unacceptable. Poor room service and cold food: When I ordered room service, the delivery took an unreasonably long time. To make matters worse, when the food finally arrived, it was completely cold. Ignored Maintenance Issues: The minibar fridge in my room was broken. I promptly reported this to your staff, but I haven't seen any follow-up, and no one has come to fix it or offer a replacement. The utter lack of care from your team was appalling.
- Khaled (10/5): -
- Fadi F (8/5): -
- Mahmoud (1/5): - Very bad service Room service takes ages, food is cold! Fridge in mini bar doesn't work, reported it and no one cares! Check in at 3 and the room is available at 530. Worst experience ever ! Although World hayat member since 2020!
- abu zuhri (10/5): -
- Rabea (8/5): كانت جيدة وممتعة بالعموم - نعم الافطار جيد ومكان الاقامة جميل الاهتمام بالنزلاء اكثر وقت الافطار والى طلباتهم
- Hana (10/5): - The front desk staff were amazing, they ensured we get a great room to enjoy our stay. The waiters at the beach and in the breakfast area also went far and beyond. Thank you.
- hamzehj2026 (10/5): Breakfast - Sura is the best. Thank you very much for this kind and perfect service
- Abuelezz (10/5): Excellent 10/10 - Most staff were incredibly professional and accommodating. Facilities are well maintained and organized and it’s obvious the resort is in good hands. Some staff members can learn to smile more, but those are a small minority.
- atrash (10/5): pleasant hotel - my second stay here at this hotel , have to say its really nice , what a pleasant hotel , calm , elegant , rooms are spacious , service is good , only drawback that during peak seasons , the breakfast area can be really packed and the service there can be very poor , location wise , its close to the marina ...
- 964hazemh (6/5): Outstanding staff and a wonderful stay - I had a fantastic experience, largely thanks to the staff—they are truly exceptional and among the best I’ve encountered in Jordan. To elevate the stay to a "5-star plus" level, a few small adjustments would make a big difference: adding evening beach activities, offering more flexible check-in/out times, and proactively providing room amenities like toothbrushes. Additionally, heating the beach pool would be a welcome improvement for guest comfort. Everything else was perfect!
- Najwa (10/5): -
- 583muhammadj (2/5): The experience with the hotel facilities was extremely disappointing - My experience with the hotel facilities was extremely disappointing. The spa massage room had an unpleasant odor, the experience at the Cascades restaurant was unacceptable. We waited over 50 minutes for our food, which arrived cold!!
- עותמאן (8/5): -
- 36ranaa (4/5): Unfortunate - Late check in… walked into the room to see the shower full of hair and to have a lovely ending a very scary insect was just roaming around the room
- Tahrer (10/5): -
- Mohamad Had (10/5): -
- 984amjads (10/5): Thank you so much chakra for your great service - Thank you so much you’re great service Chakra
- Yosef (10/5): - راحه نفسيه
- Misheal (1/5): לא נהננו בכלל! - המלו בסך הכל יפה , החדרים נקיים. השירות במלון היה מאכזב מאוד ולא עומד בציפיות ממלון 5 כוכבים. לא הגיוני להזמין נס קפה ולקבל רבע כוס בלבד — דבר שחזר על עצמו מספר פעמים, גם בבריכה עם אייס קפה וגם בארוחת הבוקר. בבריכה, לאחר שכבר שילמתי על האייס קפה, ביקשתי להוסיף סוכר. ציפיתי שהעובד ייקח את המשקה ויחזיר אותו מוכן, אך במקום זאת הוא טען שיביא סוכר — ולא חזר במשך כרבע שעה. בזמן הזה האייס קפה כבר התחמם ואיבד מהחוויה. בסופו של דבר נאלצתי להחזיר את המשקה, דבר שהיה מאוד מתסכל. בנוסף, מצוין שיש בריכה מחוממת — אך בפועל המים היו קרים מאוד. גם חוויית האינטרנט הייתה בעייתית, עם ניתוקים חוזרים כל כמה דקות. גם מחירי המשקאות בבריכה היו מופרזים — קוקטייל פשוט של קמפרי תפוזים עלה 21 דינר, מחיר שאינו תואם את התמורה. נושא נוסף שמאוד הפריע הוא שירות המוניות דרך המלון — המחירים גבוהים בצורה לא סבירה. כאשר מזמינים מונית מחוץ למלון, מגלים פער משמעותי במחיר. לסיכום, החוויה הכוללת לא תואמת את הרמה המצופה ממלון בקטגוריה הזו.
- Rasha (9/5): -
- Sameh (5/5): -
- Doaaa (9/5): -
- banaa965 (10/5): Compliment Chakra's work - I want to thank to Chakra the room cleaner he does his amazing work wholeheartedly. Thank you very much.
- aroobn2026 (10/5): My favorite spot - Good vibes, This place never disappoints!”
- X3702KE_ (10/5): Thanks for amazing weekend - Thanks a lot for amazing atmosphere with music dj Natalia , perfect music maked atmosphere here , we was enjoying, great hotel , amazing food , beautiful rooms , all personal very friendly, have a good restaurant, here also have a dj , wait a summer time for going back here take a tan and enjoy the same atmosphere.
- Yusef (10/5): - فندق حلو يستاهل الثمن
- Ahmad (9/5): -
- Mohammad (3/5): - خدمة الغرفة و التنظيف
- MOHAMMAD HOSH (8/5): -
- Sohaib (6/5): Not bad - Very close to the marina side of Ayla Housekeeping and commuting from and to the city
- amir (9/5): -
- Ruba (10/5): -
- MOHAMMAD HOSH (8/5): -
- MOHAMMAD HOSH (10/5): -
- Suha (8/5): -
- Anan (10/5): -
- Ali (10/5): -
- Ahmad (3/5): -
- Fahed (10/5): Just and excellent & very professional team from the design consept and hospitality - Every thing honestly
- Abdallh (9/5): בית מלון מצויין לנופש - שקט רחוק מהמרכז
- Shishi (10/5): -
- Michael (10/5): Excellent value, well-wirth coming back to. - Caring attentive staff, room appointments, restaurents
- Elbedour (10/5): -
- Hashim (10/5): -
- WALEED (10/5): الاقامه ممتازه - شكراً لهم حسن تعامل مع النزلاء
- Jemman (9/5): - Excellent location, walking distance from the Marina restaurants and shops.
- Rasha (9/5): -
- kailani (10/5): The best - Everything Nothing
- Ali (10/5): - It was amazing experience, the staff, food, and everything was amazing.
- Paul (10/5): -
- Shishi (10/5): -
- Marcus (9/5): - the second time I've stayed and once again was a quality stay. A quiet time in the bar street, definitely affected by the recent changes in local region developments.
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