Holiday Inn Express - Luzern - Kriens by IHG

Location: Am Mattenhof 16, PO Box, Luzern, ch

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Restaurant
• Terrace
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Wheelchair accessible
• Public transport tickets
• Lower bathroom sink
• Emergency cord in bathroom
• Outdoor furniture
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Secured parking
• Garage
• Bulk dispenser for toiletries

Rooms Available

• Double Suite with Sofa Bed and Mountain View

  The suite provides a minibar, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. This suite features a sofa, heating and a flat-screen TV with satellite channels. The unit offers 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Electric kettle
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Standard Queen Room - Free Breakfast

  This double room is consisted of of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Electric kettle
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Standard Twin Room - Pet Friendly

  This twin room is consisted of of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Electric kettle
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Standard Queen Room with Single Sofa Bed - Free Breakfast

  The double room offers a tea and coffee maker, a sofa, as well as a private bathroom boasting a shower and a hairdryer. The unit has 2 beds. The sofa bed is 51 in wide.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Electric kettle
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Standard Queen Room - Accessible with Free Breakfast

  The double room offers a tea and coffee maker, heating, as well as a private bathroom featuring a walk-in shower and a hairdryer. This double room features a flat-screen TV with satellite channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Electric kettle
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Shower chair
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Standard Room with Free Breakfast

  This double room is consisted of of a flat-screen TV with satellite channels and a private bathroom.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Electric kettle
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

Guest Reviews

• Jafari (8/5): Clean, modern with nice view - Clean and nice hotel You will have Mountain View The family room was small for three people The hotel was abit far from city centre
• Ratheesh (9/5): Decent option for short family stay - Room was very spacious for my 4 member family. Location was very nice with train and bus stations just few minutes away. Front staffs were very cordial and supportive. Breakfast menu was repetitive in all 3 days with not much verities.
• Jaap (8/5): -
• Melinda (5/5): Hôtel d’étape sans aucun charme mais dispendieux ! - Très cher pour un Holiday Inn Express
• Madhav (8/5): -
• Andrea (8/5): -
• Ferit Tufan (8/5): - Temizdi. Küçük ama işgöten bir Spor salonu vardı. Yakınlarda otopark olması ve verdikleri şehir kartıyla toplu taşımayı kullanabilmek güzeldi.
• j.a.j. (8/5): - De locatie en de ruime parking ‘s nachts te warm , te dikke en te kleine dekbedden
• DEBORAH (10/5): - Spaceous rooms just a minute walk to train station very quiet. Good location to mt pilatis
• Marieke (6/5): Nicht überzeugt - Lage sehr gut und Frühstück gut. Umgebung: Restaurants, Apotheke, Migros und Bäckerei. Zimmer sehr raum. Ich verstehe all die positive Kommentaren nicht. Sprechen eher Englisch beim Check-in/Check-aus. Wegbeschreibung ab Bahn nicht vorhanden. ÖV Gästekarte vor Anreise nicht empfangen. Mehrmals Aussicht Pilatus gefragt, Aussicht Sonnenberg/Garage erhalten. Nur 1 Stuhl im Zimmer, bei 2 Personen buchung. Nicht lösungsorientiert.
• Leticia (10/5): Happy - Accessible to everything
• Michael (9/5): - Sehr gute Lage, freundliches Personal
• Carina (9/5): -
• Nussberger (8/5): -
• Heinz (7/5): -
• Ruchika (10/5): -
• Jürgen (10/5): -
• Chitranshu (9/5): -
• Tyrone (7/5): -
• orlando (10/5): Muito boa - Gostei de tudo
• Susang Sanjeev (10/5): - Food was awesome
• Anaïs (8/5): -
• Loganathan (8/5): -
• Seruvatu (10/5): - Excellent. Loved the room with the kitchen.
• Lissa (7/5): Estadia OK - Gostei da limpeza e do cafe da manha Distancia da cidade, area isolada sem muito comercio perto e hospedes muito barulhentos(paredes sem acustica)
• Deepika (7/5): -
• Midhun (10/5): Good spacious room with clean beds and courteous staffs. - Very near to bus stop, close to metro station as well. Good view of mountains from room if mist is clear. No scrambled egg for breakfast was a let off.
• sonja (9/5): wir kommen gerne wieder - die lage sehr gut, nahe bahnhof man ist in zwei stationen im zentrum, gutes frühstück, garage und supermarkt gegenüber zimmer zu kühl, die klimaanlage schaffte keine erwärmung. vor allem im bad unangenehm. nur ein nachtkästchen (ablagebrett) für beide betten.
• shachar (9/5): -
• sonja (9/5): - die lage - bahnhof ist nahe, nur 2 stationen ins zentrum, garage gegenüber, migros, apotheke und lokale in der umgebung, gutes frühstück bad zu kühl, nur ein ablagebrett (nachtkästchen) für 2 betten
• Varghese (9/5): -
• Sophie (8/5): -
• Cécilia (10/5): -
• Nimmagadda (8/5): - location and good ambiance okay
• Otto (7/5): Okay, but not great. - Location, parking The mattress was too soft, the shower was open—causing water to spill all over the floor—and the shower towels were too small for an adult.
• zdendaf (9/5): - Nabídka snídaně byla základní, kterou lze v těchto typech hotelů očekávat. Na snídani mi chyběl větší výběr pečiva. Housky byly malinkaté a vlastně ani nebyly moc měkké. Mohl být také širší výběr sladkého pečiva. Káva rozhodně napatřila k těm nejlepším. Při příchodu na pokoj to v pokoji příliš nevonělo. Nevím, zdali to bylo z klimatizace nebo co. V koupelně chybylo větší množství háčků na pověšení ručníků a oblečení.
• Herman Kruger (9/5): - Staff was excellent, always helpful. Location is awesome, and with the travel pass given by hotel it is only 7 minutes on the train to Lucerne Train station. Really liked the fact that they give a soft and hard pillow for each bed! Breakfast is decent I would have liked safe in the room
• Andrea (8/5): -
• AnishC (9/5): Beautiful stay & value for money - Room & bed was very comfortable. Staff are very kind & polite. The mountain view from the hotel is amazing. Very close to the train & bus station. Breakfast was good. A liitle away from the city.
• Amit (5/5): - Location was good next to train station and supermarket Small room size, housekeeping, breakfast option very limited
• jmml1 (8/5): - Le parking proche L accueil Le train payé par l hôtel pour rejoindre la ville
• Malkhaz (10/5): -
• Shahil (7/5): -
• Juan (9/5): -
• micks54a (10/5): Good value hotel - Good hotel close to railway and buses.
• EMRAH (9/5): Perfect! - Stuff is so polite and helpful Carpets need to be cleaned.
• Sanjeev (10/5): -
• Gustavo (9/5): - For a worktrip, awesome. Good Bathroom, good bed, very clean. There's a gym now in the facilites. Very good breakfast. It was all good actually.
• Luís Otávio Monteiro (9/5): -
• jimin (7/5): -
• ΕΛΕΥΘΕΡΙΑ (8/5): - Πρωινό καλό, ντουλάπα δεν υπάρχει μόνο μία μικρή εσοχή με 4 κρεμάστρες Μικρό δωμάτιο
• Asaul (8/5): - Alles war gut ☺️ War keine Balkone . Schade.
• serge (8/5): Etablissement de très bonne qualité rapport prix - établissement propre et personnel aimable et souriant, l'emplacement est très bien situé à peine à 100m de l'arret de train qui dessert en 5 min le centre ville. Seul point négatif le prix du parking . Le prix du parking qui est un peu chère à mon gout.
• 뚜뚜아빠 (9/5): - 4인 가족 기준으로 방도 넓고 아침 식사도 훌륭했습니다. 시내까지는 호텔에서 주는 게스트 카드로 무료로 이동이 가능합니다. (2 정거장) 스위스는 한국과는 다른 콘센트를 사용합니다. 데스크에서 20유로를 맡기면 어답터를 줍니다. (체크아웃 시에 돈은 돌려 줍니다.) 몇 가지 문의 사항이 있어서 부킹닷컴 메시지로 글을 남기는데 메시지는 잘 보지 않는 것 같습니다. 참고 하세요.
• Andrea (7/5): -
• Cristhian (10/5): - El hotel es muy cómodo, el desayuno es delicioso y tiene mucha variedad.
• Kapil (9/5): -
• VENEET (4/5): Very disappointed - My recent stay at Holiday Inn Express Luzern-Kriens was extremely disappointing, especially given the reputation of the brand and the €200 per night room rate. My partner and I had travelled all the way from Australia and had booked three rooms for the night of 29/30 April 2026, paying €200 per room for one night, which made the experience even more frustrating. While the property appears modern at first glance, the actual guest experience fell far below even basic expectations. One of the most frustrating and frankly unacceptable aspects was the complete absence of proper drinking glasses or cups in the room. There were no glasses available for water, tea, or coffee. When we approached the staff, they refused to provide any and insisted that only disposable paperboard takeaway cups were available—even for drinking water. This felt incredibly cheap, inconvenient, and entirely out of place for a hotel charging these rates. Service quality made matters worse. The staff were not only unhelpful but often came across as curt and dismissive. There was a clear lack of hospitality and willingness to assist, which significantly impacted our overall experience. Simple, reasonable requests were either declined or handled with minimal effort. The breakfast was another major letdown. The selection was extremely limited, lacked freshness, and shockingly did not even include basic items like toasted & sliced bread. For a brand that typically prides itself on a decent breakfast offering, this felt like a complete oversight and far below acceptable standards. Considering the price point, the hotel offers very poor value for money. At €200 per room per night, one expects a certain level of comfort, service, and attention to detail—none of which were delivered during our stay. In summary, despite its modern appearance and decent location, this property fails to meet even modest expectations.
• Kati (8/5): -
• Amit (9/5): Luzern stay - Close Proximity to bus and train station and being few minutes to main train station. Nice, decent breakfast. Helpful staff. Room allocated was small. Extra bed provided for kid was not comfortable. Luzern travel pass was provided on arrival, however no such prior information was available when booking the hotel. Better to have this information handy for travelers.
• Fádua (8/5): -
• Nicole (8/5): -
• Silke (10/5): -
• Palpandian (5/5): Nice location but hard for 3 people to stay inside a room - Easy access to the location and the parking. Bed and bed linen had damages.. It was congested for 3 beds inside that room.
• Gülnur (10/5): - Lage Perfekt. HOTEL sehr sauber. FRÜHSTÜCK so viele Auswahl. BAHN NACH LUZERN UMSONST MIT GÄSTEKARTE.
• JAMES (10/5): We are going back next week on our return to Old Blightey.Lucern has it all. - The location is superb.The hotel gave us 24 hour free travel on public transport in Lucern. We walked the 2 minutes to the local train station at Kriens and caught a train within 10/15 minutes,Lucern station is 2 stops away(it is the terminus,right on the lake front!). 5 minutes later we were on a large catamaran ferry travelling across the lake to Beckenreid cable car. What a terrific journey! Nuffin!
• Muhammed (10/5): -
• Nick Karampinis (9/5): -
• Madhav (6/5): -
• Stefanie (10/5): - Es fehlt für längere Aufenthalte ein Schrank
• Gaëlle (9/5): -
• Guido (7/5): -
• Steven (9/5): -
• Pedro Paulo (10/5): -
• Fernando (10/5): - Tudo Tamanho do quarto, para 2 pessoas poderia ser maior
• MrMagoos (6/5): Pretty Average all round, with poor customer experience - We arrived late afternoon and subjected to a wait then VERY painful check-in procedure which was the last we needed after a long days driving a classic car! Check out was quicker but still elongated........ genuinley poor customer experience. Ontop of the £190 for the room we were charged £25 parking in their own car park. The only plus part was its underground and fairly secure. I pretty much think this was the most expensive night covering France, Switzerland and Italy we had in 7 nights. Due to an early start we had a breakfast basket, an egg with fruit was managed but no cereal. All told very average stay and wouldnt return.
• Colibri (9/5): - Ruhige Lage, Park möglichkeiten, kostenlose Bahn & Bus Fahrt für Hotelgäste. Bus Haltestelle um die Ecke und 10 Minuten bis zur Altstadt. Zimmer waren sauber. Gutes Frühstück. Matratze war zu weich, aber ist halt Geschmackssache. Ein paar Haken mehr im Bad, wäre gut.
• María Isabel (10/5): - La habitacion muy comoda y comfortable, habia opcion para preparar cafe en el cuarto, realizaron la limpieza cuando lo pedimos. Muy amable el personal, me gusto el gimnasio. Muy cerca de la estacion del metro, nos entregaron la tarjeta de turista para movernos por la ciudad. Muy rico el desayuno Todo nos gusto
• Valérie (6/5): - Au téléphone décentralisé impossible de savoir quel parking il fallait utiliser Demandé lit double plutôt que 2 , non obtenu
• Ichiro (9/5): 大満足 - スタッフがとても良い。 なし
• Dimitra (8/5): - Η τοποθεσία είναι ιδανική για να προσεγγίσεις το κέντρο της πόλης, μόλις δυο στάσεις με το τρένο, 200 μέτρα μακριά από το ξενοδοχείο. Το δωμάτιο πολύ ευρύχωρο, το πρωινό ικανοποητικό. Το μόνο πράγμα που χρειάζεται βελτίωση είναι οι παροχές, θα ήταν ευχάριστο να έβρισκα ένα ζευγάρι παντόφλες να με περιμένουν στο δωμάτιο, ακούγεται αστείο,αλλά είναι σημαντικό. Επίσης χρειάζεται λίγη προσοχή με την καθαριότητα, ίσως ήταν ένα τυχαίο γεγονός, το δωμάτιο δεν είχε σκουπιστεί καλά με αποτέλεσμα να υπάρχουν χνούδια στο πατωμα.
• Jaroslav (8/5): -
• Hans (8/5): Prima hotel, met goed ontbijt en dicht bij treinstation. - Locatie: vlak bij treinstation. In 5 minuten in centrum Luzern. Prima ontbijt. Alles was wel ok. Airco kon iets beter…. Voor parkeren was je wel 25 € per dag kwijt.
• Iryna (8/5): - The location, price and view were excellent. Breakfast was also very good. How cheap the hotel was made. Cheap furniture, not so clean as i would like it to be.
• Rahul Palaniappan (8/5): -
• Achint Saran (9/5): -
• SANDIP (10/5): -
• Linda (8/5): Fijne accomodatie - Rustige en ruime kamer. Goed ontvangst en ontbijt. De haren op de deken en de vieze ramen met kinderhanden van vorige bezoekers.
• Punthita (9/5): Happy 1 Night Stay in Lucerne - The location was great and the place was clean and comfortable. Breakfast was nice. Free transportation to the city centre is provided. Parking is also available. Within walking distance have an asian restaurant and Migros in the nearby gas station. It could be better with air condition (but for Spring season is okay)
• Mohamed Shahtah (8/5): - Clean room and nice breakfast Uncomfortable beds
• Ruselia (10/5): -
• Georgina (7/5): -
• Betancourt (10/5): Very pleasant experience. - Location
• Martin (9/5): Gut für ein, zwei Tage - Bett und Lage Überschwemmung wegen der Dusche
• Tânia (8/5): -
• Maria (9/5): Great location - Clean and near the train station TV’s remote control didn’t have any batteries
• Andreea (9/5): Très belle expérience en famille - Double suite très bien, avec Chichibette, et des lits confortables. Personnel très aimable, très bon petit déjeuner. Parking public payant, indépendant de l’hôtel, situé en face de l’hôtel."
• Taneja (7/5): Great, will recommend it - The location, the cleanliness, the free travel pass for zone 10, the breakfast - perfect touch There was no water heater for making tea or coffee in the room and there were no proper cups...just makes the experience much better Also the shower door was half so it led to a lot of spillage of water on the bathroom door
• audrey (9/5): - Chambre grande et confortable, très propre Tickets pour aller en ville a 5 min Prix du parking Canape trop petit pour 2 enfants
• Ferrari (9/5): Bom custo benefício. - Camas muito boas, café da manhã bom. Falta frigobar e local para colocar malas

Photos