Kai Tulum

Name: Kai Tulum
Address: Carretera a Tulum - Boca Paila Km 0.5, Tulum, mx

Location: Carretera a Tulum - Boca Paila Km 0.5, Tulum, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Modern Comfort in Tulum

Luxurious Rooms: Experience comfort in our guest rooms with a private bathroom, some featuring terraces and sea views. Stay cool with air conditioning in all rooms.

Convenient Location: Situated just 1.1 km from Tulum Archeological Site, our hotel offers easy access to nearby attractions like Parque Nacional Tulum and Cesiak.

Pet-Friendly and Connected: Enjoy free WiFi throughout the property and bring your furry friends along to this pet-friendly accommodation.

Book your stay at Kai Tulum now for a relaxing and enjoyable experience in Tulum!

Important Information

Dear Guests: We are located in El Jaguar Park. Entrance to El Jaguar Park in Tulum has restrictions to help preserve the biodiversity and unique ecosystem of the area. These measures help protect the local species, flora and beaches. - To enter the Jaguar National Park, you must pay a bracelet that costs $121.00 MXN per day; otherwise, you will not be allowed access to the park. This price is established by the Mexican authorities and is external to the hotel. - PET is not allowed. - Cigaret packs are not allowed. - Alcoholic beverages are not allowed. Thank you for your understanding and support in the conservation of our natural heritage!

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:30 PM

Amenities & Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
Safety deposit box
Car hire
Massage services
Packed lunches
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
Public Bath
Outdoor furniture
Coffee Shop on site
Fruits
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
24-hour security
Delivered food - securely covered
Mobile app for room service
Supervised childcare/activities
Television in common areas
Free wired internet
Snack bar/deli
Scuba diving on site
Snorkeling on site
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Pool sun loungers
Offsite parking discounted rates available
Internet access
Housekeeping on request
Concerts/live shows
Wine release events
Japanese garden
Secured parking
Garage
Fishing nearby
Beach club nearby (surcharge)
Hosted evening meal (reserve)
Bicycle-friendly property
Beach toys
Vegetarian menu options available
Paddle boating nearby
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Premium Room, 2 Double Beds, Terrace, Partial Ocean View

2 Double Beds
Furnished balcony/patio with partial ocean views

Relax - In-room massage available
Internet - Free WiFi
Food & Drink - Minibar (fees may apply)
Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board (on request), and wardrobe or closet
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Wardrobe or closet
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Rainfall showerhead
- Furnished balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
Premium Room, Garden View

1 King Bed
549-sq-foot individually decorated room, furnished balcony/patio with garden views

Layout - Bedroom and sitting area
Relax - In-room massage available
Internet - Free WiFi
Food & Drink - Minibar (fees may apply)
Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board (on request), and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Wardrobe or closet
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Separate sitting area
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Rainfall showerhead
- Furnished balcony or patio
- No cribs (infant beds)
- Bedsheets provided
Garden Room King

Boasting a private entrance, this air-conditioned bungalow comes with 1 bedroom and 1 bathroom with a shower and a hairdryer. The bungalow has a minibar, a seating area, a wardrobe as well as a terrace with garden views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Private entrance
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Fire extinguisher
- Key access
Premium Suite Garden View

This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite has air conditioning, a private entrance, a seating area as well as a terrace with garden views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Private entrance
- Hardwood or parquet floors
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Fire extinguisher
- Key access
Premium Suite Partial Ocean View 2 Beds.

The hot tub and spa bath are the standout features of this double room. The spacious double room provides air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Private entrance
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Fire extinguisher
- Key access
Premium Suite Ocean View

This suite's standout features are the hot tub and spa bath. This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite provides air conditioning, a private entrance, a mini-bar as well as a terrace with sea views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Private entrance
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Fire extinguisher
- Key access
King Suite with Ocean View

King Suite with Ocean View.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Private entrance
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Fire extinguisher
- Key access
King Suite Garden View

Suite with Garden View.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Private entrance
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Fire extinguisher
- Key access
Suite Two Double Beds W/Partial Ocean View

Boasting a private entrance, this air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite has a mini-bar, a seating area, a wardrobe as well as a terrace with sea views. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Private entrance
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Fire extinguisher
- Key access
King Suite with Partial Ocean View

Boasting a private entrance, this air-conditioned suite includes 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers a mini-bar, a seating area, a wardrobe as well as a terrace with sea views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Private entrance
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Fire extinguisher
- Key access
Suite Oceanfront King

Featuring a private entrance, this air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a minibar, a seating area, as well as a terrace and a balcony. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Private entrance
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Fire extinguisher
- Key access

Guest Reviews

Lucero (9/5): -
Kenza (1/5): -
salome (4/5): - Calme et plage les contraintes liees a sa localisation dans le parc (taxe et utilisation de la navette electrique a payer quotidiennement et pas tres bien tres bien expliquees) Les prix du restaurant et du bar sont trop eleves Le minibar ne fonctionnait pas. Le fer a repasser avait une prise francaise alors que lzs prises murales etaient mexicaines. Quelques cafards dans la chambre.... Hotel trop captif
Joni (6/5): - Parc national, présence d'animaux en liberté. Proximité site archéologique. Proximité avec la plage, très belle vue Peu de monde sur place le soir, très calme et agréable Taxe quotidienne ~10€/ personne si vous décidez de repasser par l'hôtel entre 8h et 17h (gratuit en dehors de ces heures) Restauration sur place, rapport qualité/prix laisse à désirer (exemple: petit déjeuner ~25€/ personne..) Présence de sargasses sur la plage juste en face de l'hôtel qui ne sont pas du tout retirées, contrairement à certaines autres plages sur le même secteur. Obligation d'être véhiculé si vous voulez profiter du secteur !
Angel (10/5): - Cuenta con instalaciones muy cómodas, la decoración, el restaurante, el acceso a la playa, todo muy bien Que no se informa que esta dentro de un parque y no hay acceso despues de las 5 y te tiran en la entrada todos los recipientes de plástico
Jasmin (10/5): Beautiful quiet resort - Clean, welcoming, friendly , good food Ocean had a lot of seaweed
Nikolay (10/5): Relaxing place! - Incredible location, tasty food, great staff, generally great vibe.
Brandon (1/5): - I honestly can’t express how disappointing this stay was. The property looked beautiful and very dreamy online, but the reality was completely different. Both of our kids woke up with severe bedbug bites all over their faces after the first night, which was extremely upsetting. On top of that, there was a large diesel generator running next door that produced strong fumes throughout the night, making it very difficult to sleep. The service was poor, the food was mediocre at best, and there was very little hot water available for showering. We are not people who usually complain, but this place was exceptionally bad. Overall, it was the worst booking we have ever made, and we would not recommend staying here.
Natalia (7/5): -
Joungsoo (10/5): -
eduarda (9/5): -
Maria (9/5): -
Dilda (6/5): -
Sven (7/5): -
STEPHANE (10/5): Luxe Calme et Volupté - .Le restaurant est délicieux Le bungalow vue mer est magnifique La deco L’ambiance La plage
Marja (8/5): Prachtige bungalows aan heerlijk strand. - De locatie aan het mooie strand. De bungalows zijn echt prachtig. Ook de strandstoelen zijn goed. De receptie was zeer behulpzaam en vriendelijk Het restaurant is heel ongezellig en het personeel niet vriendelijk. Lunch is ok, maar voor ontbijt en diner zijn we vaak weggegaan. Op zich zijn er wel wat restaurants/beachbars van ander hotels in de buurt, maar die waren ook erg rustig. Om meer keuze te hebben voor diner zijn we regelmatig met een taxi naar het drukkere gedeelte van Tulum gegaan. We hebben wel heerlijk japans gegeten ca 10 minuten lopen langs het strand. Het ontbijt hebben we twee hotels naast Kai genomen.
João (9/5): -
Pavlína (10/5): -
Rafael Haver (6/5): לבדוק מקום אחר בתמורה לכספכם - חוף ים ביציאה מהמלון, חדר נקי. לא היה מים חמים במקלחת. אין אפשרות לקבל קפוצ'ינו, אספרסו. ארוחת בוקר עדיף לאכול בחוץ.
Erika (8/5): Lovely place to stay in Tulum - Very nice room, comfortable, clean. We also liked the access to the beach with its comfy beach chairs. The food in the restaurant was very delicious. We also enjoyed the gardens on the property. The service in the restaurant can improve with the waiters. Sometimes it would take a long time for them to come and see if we needed anything, especially when we were sitting on the beach tables/chairs. Also, the responsivness of the receptionist can improve. We did not have hot water in our room for two days. We told the receptionist, he responded, but nothing was done until we had to go and insist with the staff at the restaurant. Also, we changed rooms for the last night and that room was not as nice as the original one. There was some electrical noise all night from the property next door and many mosquitoes in the room. So some rooms are better than others... With a few tweaks, we think that this hotel can improve and be even better. We hope this feedback helps, as we would like to return again on another occasion.
FRANCISCO (10/5): El paraiso - Muy bonito, buena playa, pequeño y tranquilo El wf, y en el restaurante te cobran la propina sin preguntar cuando no está el jefe.
thomas (2/5): Cockroaches. - Lage Zimmerstil 1star because… Cockroachs in the pool area, restaurant and room… The AC Inverter in the room 9 did not cool and function correctly! NO information infront that we have to enter a nature reservoir where you have to pay extra and google maps sent you a wrong way. They easily could have told us before!? So yes the room looks great… but this ist not all! And we were 2 nights there and I dis not get the promised coffee once.. even though I remindered them. 3 star hotel? Maybe a few years ago…
Chinmaya (10/5): -
NICOLA (8/5): Speciale! - Il luogo in cui è posizionato è speciale. Tutte le casette sono bellissime e con il necessario, patio esterno con divano letto, tavolino, doccia esterna e doccia interna. Si “respira” Relax già dalla reception! altro pregio, essere dentro la riserva di Tulum, nel silenzio, immerso nella natura e con il suono delle onde.. speciale. Scomodo nel fare i passaggi dalla reception alle casette con la valigia perché cammini sulla sabbia.
alexandra (10/5): Small poece of paradise - We’ve thoroughly enjoyed our one week stay at Kai Tulum. Very helpful, welcoming staff, the on site restaurant is among the best on the beach. Everything is exactly as the pictures show. To be preferred to the “zona hotelera” if you just want to relax on the beach. Nothing
Piotr (10/5): -
Sabi (1/5): -
Nóra (9/5): - Our room was nice, comfortable and clean.
Ainoa (1/5): -
Melda (1/5): - Nous sommes extrêmement déçus par cet hôtel. Le petit-déjeuner était complètement immangeable, et après une journée, nous avons décidé de ne plus y manger. Le café ? N’en parlons même pas c’est juste de l’eau ! Pour aggraver les choses, nous attendons depuis plus de deux mois un remboursement pour les petits-déjeuners non consommés, malgré avoir fourni tous les documents demandés. La direction ne répond pas et ne semble se soucier aucunement des plaintes des clients. Nous ne recommandons absolument pas cet hôtel et conseillons aux futurs clients de rester prudents.
Cristian Alejandro (9/5): Hermoso lugar - El Lugar es hermoso. Las cabañas increíbles, la playa frente al complejo es muy linda Creo que el hotel tiene la OBLIGACIÓN de informarte dos cosas antes de realizar una reserva. 1) para acceder a él parque, en donde está el hotel, tienes q pagar cerca de 500 pesos mx por persona , lo que aumenta la tarifa total de la estadía . No estoy en contra de pagar esa tarifa por estar dentro de un parque nacional . Me encantó la experiencia , pero creo q las personas tienen q estar informadas de esto y así tomar una desicion. Un costo que no te esperabas 2) existen varias formas de movilizarse desde y hacia el parque . No solo con sus taxis costosos . Me cobraban 700 pesos Mx por ir a recogernos a estación de tren. Les pregunté si había forma menos costosa de llegar al hotel y me dijeron que no . Resultó que llegué al hotel de forma gratuita por que parque jaguar otorga trasporte gratuito a todos aquellos que van a este lugar y te van a dejar a la puerta del hotel . Esa sensación de que te quieren sacar hasta la último centavo por ser turista es desagradable. Considéren en facilitar la experiencia al turista y marcar la diferencia en el entorno 3) el wiffi en las cabañas es de pésima calidad . En el bar y la playa es excelente
Alejandro (10/5): -
Oliver (10/5): - Beautiful location Lovely rooms Perfect
David (10/5): Beautiful paradise on the beach - On the beach!! Cost of food, a bit expensive
Francisca (10/5): - Great location, good food, very friendly people, everything was clean, the place and the room. I'm very satisfied 😊
Marcio (10/5): Experiência excelente - Pé na areia O mar estava com muitas algas
Stefan (9/5): -
Sheila (8/5): - Beautiful rooms, beautiful property with kind staff, especially Dennis. Gorgeous, but the hotel’s amenities i found were significantly pricier than surrounding hotels, for example a bike rentak here would by $850 mxd conpared to next door where it was $350, their restaurant was gorgeous and loved the food quality, but again significantly higher prices than neighboring spots. I loved my stay here, and loved the convenience- please beware before booking there’s a $450 mxd one time fee to enter the national park and then a daily $120 something fee, which is pretty annoying but part of thr deal for this whole area.
Samuel (10/5): - I love how this location is very private. It has its private entrance to the jaguar park area. You also have access to golf carts that take you around the area where you can visit the light house, the Mayan ruins and other beaches like Santa Fe. We had the ocean front villa #1. Right in front the beach and near their restaurant Bokoba. Staff was extremely friendly. The waiter Jose went above and beyond for us. He brought us breakfast to our patio a few times. Was very attentive to our needs whether we were in our room. The pool or the beach.
Neofit (7/5): Ok - Ok Strand war nicht sauber
Shiraz (5/5): לא שווה את הכסף ונמצא בתוך פארק מרוחק ממרכז העיר שדורש תשלום על הכניסה לפארק ומעריך את הדרך. - העיצוב של המקום יפה מאוד, בקתות נפרדות ושקטות מול הנוף של הים. לא מעדכנים בשום שלב בהזמנה שהמלון נמצא בתוך פארק אקולוגי ועל מנת להיכנס לאזור הפארק צריך לשלם בכל יום דמי תשלום, ביום הראשון צריך לשלם 23 דולר לכל בן אדם ובשאר הימים 7 דולר לבן אדם, זה מייקר את השהות והמלון סירב לתת החזר על התשלום למרות שיש מלונות שמזכים על התשלום הנ״ל.
ANDRE LUIS (10/5): -
Renata (9/5): -
Gabi (7/5): A pleasant stay, but if you want to stay closer to the buzz of the town, the National Park is too far (to walk) from the - The room was comfortable and cleaned everyday. The pool was perfectly located in a little sun trap. It was located in a National Park (which we didn’t realise) and you were required to pay a new entry (at a ‘discount price’) every day if you left and returned to the hotel. This felt like a scam baring in mind you’ve already paid a high cost for the hotel nights. The room was cleaned well and towels changed but the attention to details wasn’t always there (like refilling the shower gel and the tissues in the room).
Sonata (8/5): - Very nice, clean boutique hotel. It felt very quiet—almost like we were the only guests staying there, which made for a peaceful, if somewhat slow, atmosphere. The staff was friendly and easily accessible throughout our stay. A couple of small surprises: they didn’t have a regular cappuccino or Corona beer available. That said, the food was excellent—definitely a step above the neighboring hotels. Overall, a pleasant stay with great service and quality dining. Would recommend it for my family and friends.
Olga (10/5): - Loved it
Sanda (6/5): Low value for money - Staff was friendly. Suit was clean and very romantic. Quiet place, beach with beautiful view. We booked the King Suite with Ocean View, and were very disappointed to see that we actually had the view on the restaurant, and in the background, through windows of the restaurant, you could see the ocean. We felt cheated. Photos are attached. Bed and pillows were very unfomfortable. Every time you go to the restaurant, be it for breakfast, drink or dinner, you had to pay immediately, could not put it on the room and pay at the end. To avoid surprise and disappointment, i also advice to check months when seaweeds appear on the beach. During this time neither beaches nor the ocean look the same as on the usual beautiful Caribbean photos. We spent 3 weeks on different beaches in Cancun and Tulum, and there was no day without them. Photos attached.
Alliance (8/5): expensive 3 day vacation very remoted take out your wallet - bungalow deco vibe good concierge service super clean good security felt safe maids very sweet paradise beachfront amazing deco and beach club expensive-bad service at the restaurant-always remind you to leave tips-limited menu dont eat at the restaurant no fridge in rooms they dont tell you that you have to pay for the park entrance each day-that you cant get a taxi at the hotel-taxis are like $30 one way to town or Tulum beach clubs-far from everything-we had to rent a car-no plastic allowed- police will search the car for it-difficult access and far from everything-
Karen (10/5): - I Loved the cottages! They were very comfortable! We had everything we needed, and the extra items for the beach were appreciated (after-Sun lotion and bug spray)! We rented an electric bike to take to a Cenote, and back to Tulum for shopping and lunch … that was so much fun! The only thing was the beach restaurant was very expensive … BUT … the food was great! It truly was a good stay.
John (10/5): - We love Kai Tulum. The staff is always amazing and super friendly. The suites are so perfect- it’s like your own little oceanside cottage. Location inside the National Park is ideal for safety. Only negative this trip was the amount of seaweed but that is outside the control of any hotel. We can’t wait to return in the future.
Simone (10/5): Great except for minor problems with family room - The room had AC problems and we were not able to use the bathtub at all!
Jean (10/5): INCREIBLE - We LOVED our stay at Kai. Not only is it in a gorgeous beachfront setting in a nature reserve within walking distance from the Tulum Mayan ruins, the hotel itself is clean, airy, tropical, has an amazing gourmet restaurant with fresh seafood and fresh juices and drinks, awesome beach lounging, an outdoor pool, yoga and massages on site, crystal clear blue water and powder soft beach, and the most friendly, accommodating staff ever. We came for our babymoon and if we could rate 11/10 we would. The restaurant at the hotel is the only one we found within walking distance that’s open late night for dinner, although there are other beach restaurants nearby during the day if you want to switch it up. We didn’t take any taxis our whole trip and just walked on the beach to get everywhere nearby (there are also little carts that take you up and down the main drive of the nature reserve if you don’t want to walk), but if you wanted to go into town it would make sense to rent a car/moto to save money since taxis are pretty expensive.
Jerzy (10/5): - Amazing Property:-) Felt much better than actually being at home. Also very clean and peaceful ☺️. No words to describe. This is not my first time there and will always look 👀 forward to returning there Jurek
Hetal (9/5): Superb - Our family enjoyed the breakfast everyday! The staff in restaurant is wonderful Quiet, serene and safe!
Kathy (9/5): Very nice and peaceful 2 day stay - Very quiet, beautiful beach, lovely room. Restaurant was expensive and with a limited menu.
Eyup (9/5): Superb - Room was spacious and comfortable, clean, very safe. Luca was very helpful and kind. Internet was terrible, restaurant o.k.
Alexandra (9/5): Superb -
Heinz-peter (10/5): Unforgettable stay - Perfect hideaway on Playa de Pescadores Music in restaurant generally too loud…
Merily (1/5): SEND ME THE INVOICES I’VE ASKED FOR 6 TIMES!!!!!!!!!!! - NOTHING TO LIKE WHEN STUFF JUST LIES!! GUYS I HAVE ASKED YOU 6 TIMES - SEND ME THE INVOICES FOR MY STAYS! BOOKING CUSTOMER SERVICE HAS TALKED TO YOU AS WELL! BE AWARE OF THAT HOTEL!!!! THEY PROMISE YOU INVOICE FOR YOUR COMPANY AND THEN JUST IGNORE YOU. AS SOON AS IT COMES TO TIPS, THEY ARE EXTREMELY PUSHY!
GUSTAVO (6/5): Dusty allergy - We have a nice stay at Kai Hotel. Good place to stay, but we have lots o Dust allergy. After frist night we woke-up and I don’t know why we have many allergy. Another night and same lots of allergy. We decided to look where is coming this allergy and BIG Surprise on top of closest lotsssss of Dust. OMG we don’t know when it was the last time that place was clean. Very bad the hotel is nice but now we taking pilules for allergy. Look the photos that we made.
Merily (5/5): Nice area but not reliable stuff! - Nice area and the suite was cute. The stuff is not reliable! I requested invoice for my company and they promised to send it to me for various times but never did. After asking for 5 times I’ve turned to Booking.com customer service. Also they are extremely pushy with tips. Even for 2 drinks they will make you feel really uncomfortable for not leaving 20% tip. Restaurant looks nice but food tasted plain. We dined in the next 2 hotel restaurants. Beach is really beautiful but full of boats with rude “captains” who yell at you and force you to get out of the water. Honestly the area is amazing but that hotel needs to make some changes to get some customers. No wonder it was empty.
Luke (10/5): - Simply amazing!!!
Ozden (5/5): Unnecessary stop during Cancun trip. - This beach area is overrated for the price paid. A lot of small boats on the beach, very wavy and over priced. Location is over protected.
Doyle (7/5): Nice hotel and location , but restaurant food needs improvement. - Nice bungalows by the beach. Lots of rules for guests to follow. Some silly ones..
Nichol (10/5): - Two things stand out: 1, Romana, the yoga instructor and sound healer, is amazing. I took Yin/Tibetan sound bowls, slow flow, and abs/glutes and each session was amazing. She gives you all of herself, and her physical and spiritual approach is amazing. You do not come across people with her special energetic qualities often. On top of this, the yoga and massage hut is intimate, beautiful and magic. The other thing I loved was the rooms - comfy beds, great little decks, indoor and outdoor showers. I loved the feeling of the rooms. The food is very good too though the music can be a bit counter to the peaceful vibe. - it is nice that this resort and Ikal are right next to each other, to compliment each other.
Eduardo (8/5): - Staff was great, but I wish we got more information about Tulum of what to do and where to go. Other than that everything was great
Izabela (8/5): Great facilities lacking ambiance and hospitality. You feel like a customer being milked. - We liked the beds Heavy techno nonstop at the restaurant. No ambiance at the restaurant. Bad coffee delivered at different times each day to the room. Massage beside the restaurant with heavy techno. Fail on hospitality. Scams. We were offered to book a trip at almost double cost of what the actual provider charged us.
David (6/5): - The government started a new program to limit plastic- cans etc.. so on the road to the hotel everyone was stopped by the military and car screened. Massive backups- also we had water bottles and beer for our trip removed from our car.
Brian (10/5): - What a gem! The location is great and if you like the eco-friendly bohemian vibe, you'll love this place. Plus the property is literally on yhe beach. Can't beat this deal. Would definitely stay again!
Adrian (10/5): Loved everything! - Loved everything! Loved everything!
Erin (10/5): Great stay!! - Beachside, water in the room, very clean and comfortable, nice staff Neighbors fighting the whole time prob getting a divorce
Claire (8/5): - Beautiful location and accommodation but the breakfast service let it down.
Ron (9/5): Superb -
Stacy K (8/5): - Staying within the national park was neat, but you could not bring even a water bottle to the resort. Federal police check your car and trunk every time you travel from town to the resort. The property is beautiful and well kept but the tourist boats are everywhere on the beach in front of the hotel.
Mor (10/5): Exceptional - Ninel is the best server I’ve met! She is so commit and helpful
Daniel (5/5): Passable - It was very convenient and cozy the beach and the pool were right there were conveniently I was detained by Mexican national security for like 1 hour and a 1/2 to enter hotel you must purchase a bracelet to enter the zone of the hotel but is only sale Duran day time The reception is of the hotel gaming his personal number which I call 3 × 1 of The Times he picked up spoke to the Mexican national security The mass of anything or gave me a number to call somebody that could care of it After waiting an hour stay let me go to the hotel which I met the hotel director which he gave me his phone number so I could call him when I was in front of the Mexican national security officer Which I guess so and we and the officer asked him to come to the entrance Me and my family have to rent a taxi for an hour and a 1/2 which the director of the hotel said they were covered for any expenses in any convenience After the director of the hotel Came to the entrance We have to wait for a higher authority to come and give us permission to enter the premises the hotel did not pay for any of the expenses extra that I spent neither they excuse themselves for the inconvenience I think is that lack of organization the hotel should charge their guests For the bracelet for each day they are going to be there #2 The hotel by 8:30 in the morning have construction construction workers using construction machines right near my room I think it's unprofessional to have anybody doing any construction work on a location where people go to rest construction should be started past 1030 or 11 o'clock
John (10/5): Great peaceful spot in Tulum - We loved Kai. It was a perfect option for my husband and I. I loved the privacy of the individual rooms. And it was a great spot right by the beach. It felt safe, comfortable, beautiful and peaceful/quiet. We ate in the restaurant one night of our stay and the food was good. We would definitely return to stay there again if we are back in Tulum.
B632EPnancyb (2/5): I wouldn’t stay here or recommend KAI Tulúm - The room was ok, the bed was a little on the very firm side. The massage me and my husband got were amazing. BUT, the hotel is situated in a park and you are charged 60 pesos daily to enter regardless if your staying in a hotel in the park. I asked the front desk for a bracelet as I was told other hotels in the area provide for their guest but was told they don’t provide them. They had bikes BUT we were told that none of them were in working condition. All the tires were flat, so that option went out the door. We either had to walk (way too hot) or call a taxi that charged 500 pesos to take us to the beach zone (down the street). THEN we have the restaurant, the food was not the greatest, the service was horrible. We asked for the check and it took over 30 minutes then me and the hubby told them we would go on a walk. Well when we came back they still didn’t have anyone to assist us TO PAY THEM! Another day we were laying out by the beach and nobody offered to help us. The girl at the front desk is not the friendliest, customer service definitely needs improvement.
Gursharan (10/5): - Beautiful and amazing!
Anne (10/5): - Overall we had a great stay except paying everyday per head at the entrance of the resort even your a guest. The boats coming in and out scared me getting hit while swimming on the beach and the smell of the gas also bothers me
GIORGIO (10/5): - The team was very helpful.
Alessio (8/5): Good but no value for money. - Front beach, small refreshing swimming pool, good services on the beach including restaurant and shower, perfect position close to the archeological site (you can go walking). The first room was at the ground floor and the curtains weren’t working (not possible to completely close them) meaning that there was no privacy. Additionally, the room was smelling humidity/mould. We changed the room the following day. The second room was nice but not super clean and, especially, I would like to signal that the tank of the water that clients are supposed to drink and use for washing the teeth was unfortunately containing dead insects. In terms of service: at the restaurant everyone is very nice but we asked for an 7am check out breakfast and it wasn’t provided even if the staff was around since about 1 hour.
Andrea (8/5): Great beach hotel near ruins - Lovely beach vibe rooms and nice sun beds near sea. Walking distance (10-15 mins) from Tulum ruins. The restaurant had good food and nice staff but it being a greenhouse was too hot. Also hardly any tables in shade for lunch. So we went next door for a cheaper and shadier lunch/diner.
Viviana (9/5): Great for a quiet and authentic Tulum stay. - The hotel is beautiful. It has an amazing boutique jungle vibe that we loved. Food and drinks are delicious and the staff very friendly. The pool is great and the beach very nice with views of the Tulum pyramids. While the food is delicious as stated above, we felt it somewhat overpriced. If the prices were 20% cheaper we are certain they would still be making a very high margin on the food and drinks served without presenting absurdly high prices. The beach would be better if they ask the tour boats to park further or on the adjoining beaches which are empty rather than right infront of the hotel.
bobsY5640GF (10/5): Pura Vida! - Exceptional restaurant setting food and staff. Comida y Bebidas. Breakfast is particularly good! Gracias Rigo y Pablo! Cabanas are clean and comfy. This time of year moscos are everywhere after rain. Use the provided repellent and bed screen to avoid bites. Beautiful garden well maintained. We felt like we had the place to ourselves. You can get great tours with pickup at hotel. Gracias Adrian at reception for all the help with tours and transport around. Coba and Sian Kaan. We took taxi to Tulum temples and walked back to hotel on beach! There is a catamaran snorkel tour nearby. Hotel is in national Park and you an see the ancient temples up on the cliff from the beach. Sometimes traffic entering the park to hotels. Plastic on beach is an issue through out area.. but seaweed is raked up on front of them most mornings. Hasta la vista!
Hector (10/5): - El hotel está muy bonito y limpio. Muy cerca de las Ruinas de tulum. Los precios de la comida y bebidas está un poco elevados comparados con otros destinos turísticos pero igual que todo Tulúm. El único pero en mi opinión es la playa. Tenía algo de sargazo y unas lanchas estacionadas en la playa que dañaban la hermosa vista al mar que tiene el hotel. Se los recomiendo. Volvería a hospedarme ahí. Lo que más disfrutamos fue andar en bicicleta en toda la zona arqueológica. Nota: El hotel está en retirado de la zona hotelera donde están los restaurantes y beach clubs famosos. Esperen gastar $600 pesos de ida a los restaurantes y $700/$800 para regresar a tu hotel.
Afia (10/5): - The property is right on the beach and in close proximity to a handful of other hotels. My room was extremely clean and housekeeping came everyday. The restaurant had a very good, but small menu. All staff were kind and helpful. The property itself was the perfect calm, quiet getaway.
Endruie (9/5): Relax / withe sand / good food / no need to go any where else - Rooms are excellent See weeds everywhere although they clean every morning a lot is just to hard to keep up on the season / a little trouble to go to the hotel because is located inside a national park and they have to check every time you go in to the street that take you to the hotel plus if you arrive before 5 pm there is a fee involve which is not that much but is better to know about it.
Olga (6/5): nice location but will not be going back. - The location is great, rooms are very nicely decorated. Though was a tough chemical smell the first day/night we arrived. Restaurant is EXTREMELY EXPENSIVE, and food was not the quality they charged us. We noticed that people would go there only once and all were leaving disappointed.
YURIDIA (10/5): - Nice and clean looking place to stay.
Ghanayem (10/5): Exceptional -
Bogdan (10/5): Exceptional - Savage and quiet beach all good
Yoshua (6/5): Pleasant -
Zebang (10/5): - The room is good
Roy (10/5): - The location is beautiful!!! The room is also great, perfect get away for a relaxing time. The food and drink were all delicious. The staff was king and helpful, and attentive. The ruins are a short walk, and you are surrounded by nature, no stores no cars, just NATURE!
Theo (10/5): We ignored the bad reviews and took a chance on this place — best travel decision we have made! - Amazing property! We came at a time when the sargassum on the beach was manageable. The beach was a pleasure to swim at! I highly recommend you ask for “room one.” That’s the room we got and it was the only one directly on the beach. All the other rooms were behind ours. Coffee being brought to us at 7:30am was amazing! I truly believe this is the nicest hotel on the nicest beach in Tulum. We were a bit put off by some more negative reviews — don’t pay them any attention! We had an absolutely magical stay. The restaurant was expensive but that’s normal for the area.
antonellapirone (10/5): The best time, in a wonderful place with great service - The hotel, the design of the Rooms and the ambience in the natural reserve were breathtaking! The habitations very very clean , right on The beach , the restaurant , the beach chairs under palm trees, the pool all very well maintained and service is fantastic !! The weiters, the managers , all very kind and professional and friendly, available all day for us ! The best time we could have!
Michael (10/5): - I loved the way the lobby smelled, everything was really nice and enjoyed our stay.
lovoceanlife (10/5): New staff and amazing stay! - Pablo and Rico make you feel so welcomed! Such a relaxing stay. Easy access to snorkeling trips. Insider tip, go next door to the hippy yoga hotel and get a smoothie bowl and dinner. There is a restaurant at Kai too but this is another option. Other than that, I reached a personal re off of 9 straight hours lounging on the beach. Yeah, I’m pretty proud of that.
Neil (8/5): Very good -