352 Guest House Hotel Boutique

Location: Calle San Francisco 352, San Juan, pr

Star Rating: 10 Stars

Property Type: Inns

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Restaurant
• Terrace
• Luggage storage
• Safety deposit box
• Soundproof rooms
• Hot tub/Jacuzzi
• Outdoor furniture
• Coffee Shop on site
• Staff adhere to local safety protocols
• Fire extinguishers
• First aid kit available
• Smoke alarms
• CCTV outside property
• 24-hour security
• Security alarm
• Key card access
• Television in common areas
• Free wired internet
• Internet access
• Housekeeping on request
• Private picnics
• Wine release events
• Japanese garden

Rooms Available

• Balcony Room

  This air-conditioned double room is consisted of of a flat-screen TV with streaming services, a private bathroom as well as a terrace with city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access

• Colonial Room

  This air-conditioned double room is consisted of of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access

• 352 Guest Room

  This air-conditioned double room is consisted of of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Tile/marble floor
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access

• Deluxe Room Ground Floor

  This air-conditioned double room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access

Guest Reviews

• Jennifer (9/5): Would 100% recommend this property and would stay here again. - Honestly, we loved almost everything about this place. Great location, super friendly staff, lovely breakfast included in the price, hot tub with fantastic views, meticulously clean facility with lots of beauty and charm. Our balcony room was extremely loud at night. To be fair, there were earplugs in the room, but those usually don’t fit my ears. Instead we tried using white noise via YouTube, which helped a bit. I don’t think I would stay in a balcony room again but imagine the other rooms are much quieter.
• christophermY5378BR (10/5): A great stay! - This place was great! The best stay I had in PR. The rooms were clean, the hotel was quiet, and the location was great. I took an Uber from the airport and never needed a car during my time in Viejo San Juan. The location was also helpful to take a break from the sun and heat during the day as I visited town and the forts. The host was very helpful, kind, and attentive. I could not have asked for a better stay. I would return to this hotel in a heartbeat.
• Caitlin (9/5): - Staff were very friendly. Breakfast was delicious. The shower in the bathroom was so relaxing with the rain head. Location was not far from a parking ramp. Building itself was historic and nicely decorated. Minor work being done on the security system during our stay. Otherwise perfect
• Hreusa (10/5): Highly recommend the beautiful 325 - Everything was perfect with our visit to 325 Guesthouse. Delicious breakfast offerings, soft towels and sheets, very clean, extremely friendly service, helpful suggestions on places to eat, shop and visit, centrally located, air conditioning that keeps the room cool and the best part was the beauty of the place. It’s very obvious the owners and staff care and are customer oriented. I would highly recommend staying at 325! Thank you for helping our trip to el Viejo San Juan so wonderful.
• jjI2913XU (10/5): Making us feel like Family from before we arrived! - Theresa and Freddy made our stay at 352 Guest House perfect! They're commitment to their guests shows in every aspect of the service they provide and the atmosphere they create. I wouldn't change a thing! The option to stay on the ground floor is perfect for those who may have difficulty with stairs. The location made walking the town so easy, so we feel we got to see everything we aimed for in the 36 hours we had before we cruised. I would definitely stay here longer on a future trip! The included breakfast was a wonderful surprise. Made to order! Not your standard included hotel breakfast. Thank you for a wonderful experience in Old San Juan! 100% Recommend!
• Alvaro (10/5): I’ll be right back - Muy bien ubicada, excelente servicio y atención, todo muy limpio, perfecto y absolutamente maravilloso Nos encantó todo
• tommB7469LJ (10/5): A gem in Old San Juan - Located in the heart of Old San Juan, the hotel is just a short walk from the many sights, shops and restaurants that area has to offer. The place is kept meticulously clean, with rooms generally cleaned while guests enjoy a very nice breakfast. Rooms are quiet, although we had one off the street, so I can't speak to the balcony rooms. Definitely recommend this place as a great place to stay for the money! The hosts are most gracious and offer great suggestions for activities and restaurants nearby.
• Craig (10/5): -
• 347tessd (6/5): Unwritten rules - This is a fascinating old building, with the high ceilings and doors typical of old Spanish architecture. There is no elevator and stairs are not ADA compliant. We were prepared for that. I am marking 352 Guest House down for failure to provide for the guests. We had a 12:45 taxi to Ceiba. The hotel was kind enough to allow us to leave our luggage in the entry room. (there is not really a lobby). One of the members of our group discovered the need to access a back pack at 11:00. Suddenly we got a call that we now had to remove all our luggage, an unexpected, inconvenient turn of events. This misunderstanding could have been avoided had the staff told us we would be able to access our luggage only once. I would not stay at 352 Guest House again.
• 806dg (10/5): The 352 Guest House is the best place to stay in Old San Juan!!!! Freddy and his family are the greatest hosts!!! - Very clean establishment!!!
• Fishy60609 (10/5): 352 exceeded expectations - The staff does an amazing job of giving explicit instructions as it is a Boutique hotel without a traditional hotel lobby. Communication is key, our flight was delayed and we informed the staff our new time of arrival. They were there waiting for us. The location is centrally located, easy to walk to sites, shopping amazing restaurants and nightlife. The rooms are clean and beautifully decorated. In the evening it was quiet. The rooftop area is inviting, relaxing and great way to end your evening. There were plenty of options for breakfast, not only was the food tasty; the presentation was very creative. We traveled with my brother and his wife. During our stay I did not see any children. We would stay here again in a heartbeat.
• Joann (8/5): Great location in Old San Juan. Beautifully restored building, comfortable room. Not sure it would pass fire exit standa - Location, good breakfast Tough arrival location for dropping off luggage, etc. Also no flexibility with getting coffee 5-10 minutes early in the morning. And we were in room 4, which had absolutely no windows to the outside. It felt a little weird, only having one exit to the main hall of the building
• ellenbA6666GG (10/5): Amazing hotel find! - 352 is a beautiful boutique hotel in the centre of vibrant shops, bars and restaurants. The hotel is amazing inside, extremely spacious with enormous ceilings. The hosts , Freddy and Teresa are so helpful and their breakfast is the best! You will have a very much enjoyable stay.
• Kim (10/5): - Decorating highlights Puerto Rican culture. Breakfast was very good. Staff very pleasant and helpful!! We loved everything about this place!!!
• Rick (10/5): Excellent - Location was awesome and the balcony view was vibrant and lively. We love OSJ and this side of town was close to our favorite eating places
• Chris (10/5): I loved the breakfast. Manager was so attentive and personal - Great location. Very secure safety locks I could use more charging outlets in the room.
• buoybelle (10/5): A lovely quiet guest house near everything you want to see - The 352 Guest House is located centrally in Old San Juan. We were able to walk from San Cristobol at one end to El Morro at the other end and not be far from our hotel. The at,osphere is old town Puerto Rico, and the house has an interesting history with its arched doorways and high ceilings but it’s also updated with new bathrooms. Cleanliness gets a big plus with an attentive staff to,see to your needs and safety. It’s a quiet guest house with lovely art work throughout. My daughter and I enjoyed our stay very much.
• RRHouston (10/5): Love this charming historic hotel - My husband and I love this boutique hotel. We have stayed here every time we are in San Juan for exploring or cruises. The location in Old San Juan is perfect for shopping and there is a plaza, about a block away, for Ubers during busy work hours. The room is beautifully appointed and comfortable. Security is top-notch, as we feel safe returning late at night. Their delicious breakfast, especially blueberry pancakes, are served in the cutest patio area. The staff is minimal which is perfect as they have anticipated all your needs beforehand. We highly recommend this hotel if you are looking for some San Juan charm. Oh, they also have a rooftop view and hot tub!!
• tdgoodhue1111 (10/5): Wonderful base in Old San Juan - Superlatives: Friendliness, cleanliness, location, breakfasts, original art work all over, highest ceilings ever, historic, roof deck, and jacuzzi (although we never used it). We had a balcony room, and it seemed worth the extra $ to be able to look over the street. Not noisy. It didn't matter a bit that there was no desk. All was set up for our independence AND help was there if ever we needed it (we didn't). If we go back to OSJ, for sure we will go to 352.
• X7960VJfrancesh (10/5): An overall comfortable and convenient stay. - 5/5 This is a very charming building with original wood and tile work throughout. I loved the rainfall shower and although the room we had did not have a window, it really wasn’t an issue as we just slept there. The only con is the beds and pillows being so hard, but some people like a firm mattress. It wouldn’t deter me from staying there again though. The staff were wonderful, attentive, and kind. The included breakfast was delicious as well.
• Luke (10/5): -
• NomadLass (10/5): Beautiful Boutique Hotel with Exceptional Service - Our delightful “home away from home” for 6 nights in early March. A serene space with beautiful artwork and furnishings and a very convenient location for walking to historic sites and local restaurants. But it’s the genuine spirit of hospitality from Freddy and Teresa that really stood out. It truly felt like we were staying in a friend’s beautiful private home. Some memorable moments…elegant hallway and seating area on the 2nd floor ...soaring ceiling with historic beams in our Balcony Room…sitting on the balcony overlooking lively Calle San Francisco…rooftop terrace in the early morning…Teresa’s cheerful greeting at breakfast in the light filled dining room…barista style morning coffee…delicious breakfast choices…very efficient housekeeping staff servicing our room while we’re at breakfast… our chat with Freddy about the extensive restoration process for this historic property. Given the convenient location, we easily explored San Cristobal and El Morro Forts and enjoyed strolling along the water on the Paseo de la Princesa and Paseo El Morro walking paths. Also nearby, excellent food & service at La Cantina di Ivo. And our favorite gastrobar, Juana La Loca, with friendly bartenders and unique cocktails. Outside Old San Juan, a 15-20 minute Uber ride to Museo de Arte de Puerto Rico, contemporary art museum in Santurce and the Ron del Barrilito Rum Factory Tour in Bayamon. We are so glad we chose this boutique hotel. Thank you, Freddy & Teresa, for your warm hospitality and a wonderful stay.
• Haddya (10/5): Beautiful Boutique Hotel with Exceptional Service - Our delightful “home away from home” for 6 nights in early March. A serene space with beautiful artwork and furnishings and a very convenient location for walking to historic sites and local restaurants. But it’s the genuine spirit of hospitality from Freddy and Teresa that really stood out. It truly felt like we were staying in a friend’s beautiful private home. Some memorable moments…elegant hallway and seating area on the 2nd floor…soaring ceiling with historic beams in our Balcony Room…sitting on the balcony overlooking lively Calle San Francisco…rooftop terrace in the early morning…Teresa’s cheerful greeting at breakfast in the light filled dining room…barista style morning coffee…delicious breakfast choices…very efficient housekeeping staff servicing our room while we’re at breakfast… our chat with Freddy about the extensive restoration process for this historic property. Given the convenient location, we easily explored San Cristobal and El Morro Forts and enjoyed strolling along the water on the Paseo de la Princesa and Paseo El Morro walking paths. Also nearby, excellent food & service at La Cantina di Ivo. And our favorite gastrobar, Juana La Loca, with friendly bartenders and unique cocktails. Outside Old San Juan, a 15-20 minute Uber ride to Museo de Arte de Puerto Rico, contemporary art museum in Santurce and the Ron del Barrilito Rum Factory Tour in Bayamon. We are so glad we chose this boutique hotel. Thank you, Freddy & Teresa, for your warm hospitality and a wonderful stay. Nothing!
• JamesT3017 (10/5): Old San Juan gem - Grand space, quiet, excellent breakfast, gracious.
• K2778UBkimberlyh (10/5): Old San Juan - Freddie and Teresa were excellent hosts. They accommodated our every need. the breakfast was superb. The small hotel was very clean and quiet. We enjoyed wine on the rooftop after a day of shopping in old San Juan. Great places to eat in the area.
• romanem794 (10/5): Authentic, charming, and kind! - We stayed at this charming, family-run guesthouse hotel, full of character and truly immersed in authentic Puerto Rican culture, which is absolutely divine. The owners of this wonderful hotel are just like the place itself — wonderful and incredibly kind. They were truly perfect. I recommend this place 10,000%! The breakfasts are delicious — we loved absolutely everything from beginning to end. The room, the quality of the bedding, the bathroom — everything was fantastic. It was truly a heartfelt favorite and the best hotel we have ever stayed in. The hotel is filled with kindness and has an atmosphere that immediately makes you feel at home — cozy and perfectly in harmony with the beautiful city of Old San Juan. We will definitely return to this hotel on our next trip. Don’t miss the rooftop terrace, which is absolutely charming, full of plants and featuring a great jacuzzi. Thank you so much for everything. Special mention for the chaï Latte, fabulous!
• pinkcaddygirl (10/5): Loved it!! - We only stayed one night before our cruise, but loved it so much!! The property is beautiful and the staff really knows how to provide amazing service!
• robertwO9291BX (10/5): Wonderful stay at 352 - 352 Guest house is a wonderful choice if you’re looking to stay in Old San Juan. The lovely staff is very warm, accommodating, and helpful. Clean and cozy, the property is very well kept. The included breakfast is a highlight. Great rooftop with hot tub, and perfect location to explore Old San Juan. We’re looking forward to when we can come back.
• Meghan (10/5): -
• Anne (10/5): - Owners were wonderful! Room was clean and quiet. Breakfast was delicious.
• David (10/5): -
• Ben (9/5): - Great breakfast, nice roof terrace, very friendly staff
• Oren (10/5): This is a lovely old Guest house in old San Juan. The staff was incredibly helpful. The breakfast was delicious and the - Beautiful old building in delightful old San Juan. No windows.
• Lindsey (10/5): -
• Cawanna (10/5): Hospitality at its finest - 352 Guest House Hotel Boutique has great hospitality, top tier cleanliness and convenience to restaurants and attractions. The hotel is beautiful with 18 foot ceilings and the architecture is stunning. The breakfast that is offered is also great! You can access the beach by taxi and the water is clear and relaxing. Hotel is conveniently located in a walkable area in Old San Juan. Thanks Teresa and Freddy for a wonderful stay and excellent service!! Nothing. Everything was great!
• Michael (10/5): -
• Alexandra (9/5): Beautiful historic space with a kind staff in an awesome location. - Great location in the heart of Old San Juan. Such a kind staff and beautiful old building that has been well maintained. Loved having a drink on the rooftop. Breakfast is yummy and runs from 7:30-9:30, but we were turned away at 9:10 one morning. Certainly not the end of the world but plan accordingly if you usually catch the very end of a breakfast window at a hotel.
• Ali (9/5): The rooms are very comfortable displaying beautiful 19th century craftsmanship, breakfast is awesome and the rooftop is - Beautiful hotel, great location and the staff were super nice and welcoming It’s a bit expensive but the location is top notch
• ANDRES (10/5): Magnifico hotel en el Antiguo San Juan - La ubicación es perfecta, es muy cómodo, la arquitectura es magnifica, las instalaciones son ideales para el descanso y visitar San Juan. Freddy es el mejor host que he tenido en un hotel boutique. Muy recomendado para pasar en pareja unos días en el viejo San Juan si tu plan es conocer la ciudad, ir a bares y restaurantes y visitar playas o parques cercanos.
• Miriam (10/5): - Location
• ksufan88 (10/5): Would definitely stay here again! - We arrived shortly after 11am for a 2 night stay. Our rooms were not ready until after 2pm, but the hotel stored our luggage for us and later moved it to our rooms once they were available. They also texted us as soon as the room was ready. Most of the rooms are on the 2nd floor with no elevator, but they do have three ground floor rooms that you can ask for when you make a reservation. Our room was very nice with high ceiling, good air conditioning and a good-sized bathroom with plenty of space for everything. The hotel was very quiet with no street noise. We also enjoyed their fresh-cooked breakfast (choice of 6 options plus beverage) which was included with our stay, served from 7:30 to 9:30 AM. We did walk up to the rooftop where were we saw a number of lounge chairs and a hot tub where a time could be reserved using their website.
• CTRS2010 (10/5): Feels Like Home in the Heart of Old San Juan - We had the pleasure of staying at 352 Guest House in Old San Juan earlier this month, and this boutique hotel is truly amazing. From the moment we arrived, we loved the warmth of the property and how inviting it felt like staying in someone’s home, but with the added comforts of a delicious, thoughtfully prepared breakfast and modern technology that made us feel safe and secure while traveling. The rooftop area is the perfect place to unwind in the evening. It’s quiet, relaxing, and offers a beautiful setting to enjoy the night. Be sure to reserve the hot tub the views from there are absolutely stunning. Thank you to the owners for sharing your beautiful home with us. 352 Guest House will be the only place we stay when visiting San Juan in the future. Robert & Catherine
• 39skyem (10/5): Best Hotel! - Delicious breakfast and coffee, extremely friendly service, and very clean room. Walking distance to anywhere in old San Juan, everything right outside your door.
• 970cathyr (10/5): Relaxing oasis in the city - My husband and I just returned from a magical stay ! The building has amazing historical beauty, and the rooftop deck was a private oasis we enjoyed daily. Location is great, its not on one of the loudest streets lined with loud bars, but you're minutes away from great restaurants. Highly recommend a balcony room. Breakfast was delicious and Teresa gave us great suggestions for things to see. We would definitely go back
• ssssdeb (10/5): Charming hotel in excellent location - Quiet and pleasant - lovely room, excellent hospitality, and the rooftop is an added bonus for unwinding. The hosts were extremely helpful with sightseeing suggestions. The location is perfect for sightseeing and walking. I would highly recommend as an adults only, clean, and relaxing hotel.
• jameisons2025 (10/5): Best breakfast to start your adventure - The staff was warm inviting and so very helpful. So perfect. Easy walking distance to every wonderful thing in Old San Juan.
• Sylvie (10/5): Inoubliable - Tout était au top, personnel inclus Tout est oarfsit
• Hobar (10/5): Absolutely Wonderful - Owners Teresa and Freddy warmly welcome to us and are so friendly. The property is not only beautiful but also perfectly located in the middle of everything, easily walkable to restaurants and sites. We stayed in a room with a balcony and it was very very quiet. The breakfast options were all excellent. Highly recommend and would definitely stay here when we return.
• latkek (10/5): Me very well be the best boutique hotel we’ve ever stayed - This may be the best small boutique hotel stay, we have ever had. We have been fortunate to have some incredible global travels in 35 years and we always look for the perfect, intimate stay. This place has been amazingly renovated and the beauty of it is additionally enhanced by owners, Teresa and Freddy. The location in old San Juan is a perfect jumping off place to explore the city and all it has to offer. I would recommend this to anyone going to San juan!
• 444ellism (10/5): Can’t wait to stay here again - Amazing hospitality from Teresa, incredible location, everything we could ask for in a comfortable, beautiful room. We made sure to be up for breakfast each morning because it was so delicious - order the beans! The rooftop jacuzzi was an incredible experience and worth taking advantage of. Will absolutely be back.
• 236vacat (10/5): Fantastic stay - I stayed with my girlfriend at the beginning of November and stayed for about a week. We cannot be more happy with our stay. We initially looked at MANY different places and reviewed many reviews from different hotels. The top things we were looking for were cleanliness, location, peace and quiet and affordability. We also hoped we could find a place that included breakfast, but it was not a top criteria. We were read some bad reviews in all the hotels we looked at, so we had to weigh the good and bad. We are so happy we ignored the bad reviews given to 352 guesthouse. We found the bad reviews were unfair and unfounded. We were so surprised to find that not only our expectations were met but they were far exceeded. We did not have any surprises and the ones we did have were incredibly good surprises. What we found was an incredibly warm family atmosphere that was not only professional but also very accommodating and welcoming. I cannot describe how happy we were in our stay. Freddy and crew treated us like family and beyond. We travel a lot and typically stay at Bed and Breakfast locales and this was even better than most Bed and Breakfast. The other thing we liked was the they are meticulous about cleanliness and quiet. We really appreciate a very clean and quiet stay anywhere we go, and they exceeded our expectations. They also helped us with recommendations for restaurants, travel and even storing our luggage. I even feel that part of the reason we had such a good vacation is knowing we were coming back to the hotel every day - because it felt like home. Thank you so much Fredy and the rest of your wonderful crew for such a pleasant stay. Please do not be mislead by the bad reviews, this place is gold. I never typically write reviews and if I do, they are for criticism, not for praise (yes I am one of those people). Again, don't believe the bad reviews, You will not be disappointed in choosing this hotel.
• pmurphy67 (10/5): Many choices but stay here, no regrets - We just returned from 2 nights here, what a wonderful experience. The hospitality, service, cleanliness, location and breakfast are all 5-star. Kudos to this small family run "guest house" they do a wonderful job and are always there if you need anything. There are many places to choose from in Old San Juan but this one is a gem and an easy choice. We enjoyed having our little oasis in the middle of this crazy old town, with a really nice homemade breakfast to start each day.
• jennifermcnamarap (10/5): Perfection in Old San Juan - This is an absolutely wonderful find in old San Juan. From the location to the staff, rooms, to the food, it was amazing!! The breakfast was delicious!! The owners were kind, accommodating, and very helpful. The views from the roof deck were amazing. I wish them many years of success. Until next time!!
• Excursion09597022095 (10/5): Perfect Stay - We had an excellent 2 day stay at the 352 Guest House before a cruise. The staff were all very helpful and attentive from before our arrival to our departure. Our room was lovely and spotless and quiet. The rooftop deck was a wonderful place to spend a couple of hours relaxing. The cooked to order breakfast was perfect. We highly recommend the 352 Guest House and hope to return there someday.
• Ilpo (9/5): -
• Michael (10/5): We thoroughly enjoyed our stay, we loved the hotel. Staff was attentive, engaging and personable. - Hotel was excellent, it was clean, technology to come and go worked flawlessly. Staff was super polite and inviting. Breakfast was excellent, coffees were perfect. Rooftop space and hot tub was enjoyable. Loved the view of the city at night. Our mattress was a bit hard, sleep was a little rough. Platform to use the texting feature or call was a bit slow. All other options on the platform worked well.
• joefS3241IM (2/5): Unreasonable and unprofessional management - The room itself had a unique ambiance, we genuinely appreciated that aspect. However, our overall experience was marred by an encounter that left us stunned. While we understand that some establishments enforce strict policies, the level of rigidity and hostility we faced was beyond reasonable. We were simply trying to move a few wedding gifts downstairs to the main exit door so that family members specifically the groom’s parents could pick them up and take them to the rehearsal venue. This process would have taken no more than two minutes. Instead, we were met by a man who appeared to be either the manager or owner. He immediately confronted us. Without any real attempt at understanding or dialogue(we at first apologized), he blocked the door, physically jammed his foot in it, and locked my wife out threatening to call the cops. This behavior was uncalled for. There was no empathy, no professionalism, and certainly no tact. My wife had recommended this hotel to others coming to the wedding, but after this experience, we’ll be advising everyone we know to stay elsewhere and avoid like the plague. Hospitality should be grounded in respect and basic human decency, qualities that were sorely lacking here. To the individual in who confronted us(freddy I believe): your conduct was unacceptable. You demonstrated a complete lack of judgment, and if this is how you treat guests, it’s only a matter of time before word spreads and business suffers. In short: the room may be nice, but the management is not. If you value a respectful, reasonable environment, look elsewhere.
• 428caroled (10/5): Top notch boutique lodging! - This was one of the most pleasant hotels we've stayed in! Freddy was so accommodating, from allowing us to leave our luggage hours before check in, to the spotless beautiful room, to the GOURMET quality breakfasts! The rooftop was an added bonus offering great views, plenty of seating and a jacuzzi to boot! Location is perfectly situated in the heart of old San Juan, a short walk to all the sights, shopping, and restaurants! Highly recommend!
• tahuantyp (10/5): ⭐️⭐️⭐️⭐️⭐️ Perfect Stay in San Juan! - I had such a wonderful experience at this hotel! Everything was spotless—the rooms were exceptionally clean, comfortable, and thoughtfully maintained. The bed was cozy, and the overall atmosphere made it easy to relax after a long day exploring. The location is unbeatable—walking distance to many great restaurants, shops, and local attractions. It’s so convenient to everything you want to see in San Juan, yet the hotel itself is incredibly quiet and peaceful. The staff were friendly and welcoming, always ready to help with a smile. I couldn’t have asked for a better place to stay. If you’re looking for a clean, comfortable, and perfectly located hotel in San Juan, this is the one. Highly recommend!
• kyliewI4825RV (10/5): Lola 2025 - By far the best place to stay. Very peaceful and quiet. The service here is a 10/10. Will be back for Lola 2026 and staying here.
• Lisa (10/5): Absolutely wonderful property, we would highly recommend - Everything, from the personal welcome on arrival to the fabulous breakfasts. The property is stunning inside and exceptionally clean. Security is excellent with card key entry through all main doors. Housekeeping was discreet and quick but always good. There is nothing to not like, if I had to think of one thing that could improve it then I would say provision of more toiletries, however, this was not an issue.
• Brent (10/5): -
• jcP7466AM (10/5): superb location - Excellent boutique experience - I stayed 2 nights in San Juan Puerto Rico after our cruise terminated there. There are several points to note which I'll detail but in summary, everything was great. 1) location - in old town San Juan, perfectly located where I could walk about and enjoy tourist level activity. All taxis, Ubers know this place and all walkable. The nearby Fort attraction was closed due to US government shutdown but we were able to walk and take photos from the perimeter. Souvenir shopping and mini marts around town but the closest mart was about 100 meters away. 2) hotel itself - very quaint, well maintained. Showers were strong with hot and cold working. AC was very cold in room and common areas. No elevator so you must be able walk up the stairs, For me it was one level up. The staff helped without me asking, and carried our luggage up and down. A jacuzzi was on roof but we never used it so no comment. Bed was queen size and comfortable with blanket in between sheet layers. There is a doorbell and staff answers promptly. Website mentions no front desk but staff is on the property doing there work so contact is not a problem. Talking to staff it is family owned and looks like family members are running the day to day activities. Speaking English was not a problem. All doors were keycard or button secured so no visitors allowed. Very quiet. 3) Breakfast - included. I knew about this in advance but was surprised it was not a continental breakfast. It is cook to order and an online menu provided. We had cappucino with breakfast burritos and it was hot and delicious . All served by waitress. Note breakfast ends at 9:30 so late risers be aware. 4) Cancellation policy - you can cancel 3 days before your reservation. I mention this because we scheduled during hurricane season. When picking a hotel most had much earlier cancellation requirements. Having the option to cancel if a hurricane is nearby was huge. One cannot predict if a hurricane will come this way if the timeline is way out from your reservation date. I would definitely book again should I head this way.
• Lydia (10/5): - The hotel met all of my expectations. It was a great experience.
• Extraordinary828574 (10/5): A seamless merging of local history and contemporary amenities. - Truly wonderful. We will most certainly be going back. They have almost seamlessly combined the old and the new. The building is historic and grand, and yet they have crafted warm, intimate, and contemporary spaces. The rooms feel open, with gorgeous high ceilings, but the soundproofing is so good that they feel more cozy than cavernous. We had a balcony room, so we could open the doors and feel a part of Old San Juan when we chose to, and close things off for a good night's sleep when it was time. We were so happy to have gone with lodging right in the heart of things. It would be a crime to generically refer to Freddie and Theresa as "the staff" because their hospitality always felt familial, never purchased.
• Danette (9/5): -
• merclog2025 (10/5): Excellent stay 5/5 - The hotel was very clean and well-maintained. The service was friendly, professional, and attentive throughout my stay. Check-in was smooth, and the staff made sure everything was comfortable. My room was spotless, quiet, and well-equipped with everything I needed. The location was convenient, and the overall atmosphere felt relaxing and safe. Definitely recommend staying here — great value for the price!
• D6151NH (10/5): Beautiful home, friendly hosts, incredible breakfast … what more could you want? - Our time in Old San Juan was made perfect by staying here. The location is perfect and the historical home in Old San Juan is impressive, immaculate and inviting. We were greeted by the warm, friendly Teresa who showed us around. Our room (#2) was impeccable and had a nice balcony. I think we tried everything on the breakfast menu and it is all fantastic! (I especially recommend the French Toast and breakfast burrito.) it was still quite hot while we were there, so we didn’t get to enjoy the terrace, but it was a nice option. 😎 We were sad to leave! Teresa made us feel so welcomed and we looked forward to seeing her in the mornings. We can’t wait to go back! We highly recommend 352 Guest House.
• JimmyTGR (10/5): 352 Guest House - Best of Old San Juan - 352 Guest House made our 4-day stay in Old San Juan an unforgettable experience. They have found a way to blend modern conveniences with a meticulously restored historic building. We loved our room with a balcony. The location was perfect for walking to restaurants, shops and historic sites. The hospitality of the staff was superb - we can't say enough about how welcoming and helpful they were! A highlight was the made to order coffees and full breakfast menu. If there was a rating beyond Excellent, we would certainly give it!
• Monica (8/5): Excelente ubicación y super agradable el personal - El ambiente muy bueno y el personal muy amable. El ruido del aire acondicionado en el dormitorio era un poco molesto. Y la habitacion sin ventanas era una sensación extraña
• Cletus (10/5): Would diffenatly stay here again. - It was perfect in every way Nothing
• Isabel (10/5): - It felt like staying at a home away from home
• Remo (10/5): -
• Vanesa Pareja (9/5): Una grata experiencia - La ubicación fue ideal para pasear por el Viejo San Juan y la tranquilidad del alojamiento, el desayuno fue exquisito y toda una experiencia. La habitación tenía poca luz, algo oscura. Y en todo momento te sentías muy vigilado con tantas cámaras... que entiendo que tengan que estar por nuestra seguridad pero si te dabas cuenta era algo incómodo.
• chantaullopera (10/5): Lovely accommodation - This is a really cute, unassuming, technology forward accommodation that is in a perfect location. My room didn’t have a widow - which I actually think worked in its favor as it is right in the middle of the action but the room is very quiet. Inside is peaceful. Very tall ceilings and large bathroom with a rainfall shower plus a hand held shower - great water pressure. They have direct tv if you end up needing it. There is a fridge and safe in the room as well. I want to say “it’s clearly a family run place” because that is what it feels like but I’m not entirely sure. What I do know is they were extremely polite, accommodating, and anticipated of anything I could possibly need. Technology is great. You get a room key to open everything and they have an extensive manual of things to do, places to eat, but also information on the accommodation; bag storage options. Thank you 352 Guesthouse
• 102griselr (10/5): Relaxing adult getaway - Relaxing adult getaway was a dream in this charming hotel. The service was great, the hotel was beautiful, secure, and well maintained. We spent a relaxing time all to ourselves on the rooftop deck with jacuzzi. Every morning we dined on delicious breakfast options they offered. I highly recommend booking your next adult vacation to Puerto Rico here. I can’t wait to return!
• 745mariceller (10/5): Enjoy a low key, gorgeous & comfortable stay in Viejo San Juan - A great spot if you’re traveling in a pair, whether a couple or with family. Clean, cozy and a jacuzzi with a view. Location is walkable to so much. And the historic feel of the guest house makes the stay magical
• MIQUEL (9/5): -
• 466mavrickl (10/5): The best hotel in PR - Best hotel in old san juan by far! The staff is extremely friendly and genuinly cares about their visitors, it is a truthful experience of what Puerto Rico is! Special note, the free breakfast was completely amazing and never disapointed,i have nothing negative to say about this beautiful place!
• W885CBrobertor (10/5): Birthday in Old San Juan - It was a birthday celebration for my wife and i have to say that the place, service, the area where the hotel is located is 5 stars. The staff makes sure you feel like home, they treat you like family and really ensure you to have a relax and good time. The place is close to everything so it is extremly easy to enjoy Old San Juan on your own. Extremly quite, clean and beautiful hotel, my wife and I really loved it. I am really looking forwards to come back soon.
• RearAdmRalph (10/5): Why would you stay anywhere else in Old Town?!!! - 352 guest house is superbly decorated (nice mix of historic vibes with modern features), clean, and very convenient to great restaurants and boutiques in Old Town. The bed was very comfortable, walk-in shower with rainfall shower head, in room espresso machine, small fridge, Roku flat panel TV, hotel app with info on the hotel & points of interest, and hotel card readers that say your name were all great features. The location is great and makes for a short walk to historic aspects of San Juan, local shops & restaurants, and a $5 rideshare to great beaches like Escambron. Breakfast ihere is great..! I I enjoyed the mocachino, eggs, beans & avocado both days of our stay .Theres also a rooftop lounge & a jacuzzi that can be booked an hour at a time with an ocean view. We are so glad we chose 352 Guest House and would gladly stay again. P.s. Teresa and her team are so kind, warm, and friendly.
• 885karae (10/5): Ideal spot in old town San Juan - 352 Guest House is an ideal spot from which to explore old town San Juan and experience the gorgeous hospitality of Puerto Rico. Teresa is absolutely delightful and made us feel instantly welcome. The key card readers welcome you with your first name every time you use the door and the space smells both calming & refreshing - it's the best. Comfy beds, delicious breakfast, and a central location make for a perfect stay.
• kelliangelle (10/5): Loved it! - We had such a great time - the room/bed was comfy, breakfast was amazing, and overall experience was fantastic! The guest house was beautifully designed and the rooftop patio was a great way to wind down for the night. All of the employees were kind and helpful and they really made sure our stay was perfect.
• jacobwN8071SZ (10/5): Guesthouse/Besthouse - One of the best hotel stays I’ve had anywhere. This place is immaculately run. The rooftop lounge is clean, comfortable, beautiful. The breakfast was a full service meal, with a full list of delicious coffee drinks. The staff were kind and attentive. It was refreshing really to be somewhere that was run with such care and attention.
• Carmen Gloria (9/5): Un lugar hermoso en medio de la ciudad - El hotel es hermoso, está muy bien cuidado, limpio, es silencioso. Realmente un lugar para descansar. El staff muy preocupado también de los huéspedes. Está muy bien ubicado, a un par de cuadras de los mejores restaurantes y de las atracciones de la ciudad. El desayuno muy rico también. Creo que al jacuzzi le faltó un poco de limpieza. Las dos veces que lo utilizamos tenía arena.
• Rennie (10/5): Charming Local Hotel - The hotel was in a perfect spot in Old San Juan and within walking distance to everything. The staff was friendly and my room was cleaned everyday. I also appreciate the added security features of the hotel. I would highly recommend this place.
• Laura maria (10/5): Muy recomendable - Todo genial, el alojamiento está súper bien ubicado y el personal es un 10, han estado súper pendientes
• S2600IRcarinah (10/5): Amazing stay - my second time staying in 352 guest house, as always outstanding service. If you are looking to visit old san juan this is the place to stay in .
• Stay19987490040 (10/5): Exceptional Service & Friendly Staff at 352 Guest House - Clean and comfortable rooms, excellent amenities, a convenient location, and overall exceptional service. Attentive staff made sure all our needs were met!
• Ryan (10/5): - Loved the location and the quiet comfortable rooms.
• cath935 (10/5): Simply Amazing ! - My experience was wonderful., from the moment we arrived until checkout.The staff provided the most gracious hospitality . The interaction with the staff was unlike any I’ve ever experienced. Absolutely amazing ❤️
• Aaron (10/5): - Great, friendly staff. Beautiful property. Be sure to use the rooftop!
• Leslie (10/5): - Everything at this property is nothing short of amazing! The service, the cleanliness, the breakfast and just the whole ambiance. 10 out of 10. 100 stars! We will be back!
• Mauricio (10/5): - Right in the heart of el viejo San Juan. Close to everything. The hotel is small but very clean and comfortable. We loved our stay
• J.J. (9/5): -
• Odyssey32925367859 (10/5): Anniversary vacation - I had a really great experience at my stay with 352 guest house. My husband and I stayed for 5 nights and Teresa and Freddy were truly wonderful. They truly made our stay very comfortable. The hotel is very charming and beautifully decorated, the breakfast they include is also all very delicious. Thank you for having us!
• valeriocG8898TO (10/5): August Anniversary - I had an amazing experience at this hotel, me and my wife were in Puerto Rico for our anniversary. frist off the burrito 🌯 was my favorite on the menu, I highly recommend the turkey with chesse, secondly the staff members were on top of everything, we lost power 🔋 because of a rain storm but they fixed it ASAP. All of the staff-members were very polite and friendly, easy to speak with and they actually care about you.
• ruthyd2025 (10/5): Perfect place to rest and relax - My stay at the 352 Guest House Hotel Boutique was perfect from beginning to end! Not only is it situated in Old San Juan, making everything you could possibly want to explore accessible, but it’s also a beautiful, comfortable, and welcoming place to rest and relax. I was welcomed by name as soon as I walked in late at night, and explained all the amenities. The rooftop is a lovely place to unwind, and the jacuzzi is a great area to relax while enjoying the view of El Morro in the distance. The staff is simply wonderful! They are friendly, hospitable, and take great care in ensuring all guests are comfortable and have everything they need. They also have excellent suggestions for areas to eat or visit. Breakfast is delicious— take time to enjoy their coffee and French toast. My room was cozy, comfortable, and so clean! I highly recommend a stay here next time you’re spending time on this beautiful island!
• D2898CJbriant (10/5): Perfect Hotel in San Juan - This hotel was perfect. The location is walkable to Old San Juan and lots of great restaurants and bars. The room is spacious and the bed was so comfortable. The staff is super friendly and helpful too. The included breakfast is really excellent—way better than a continental breakfast at most hotels. We loved our time here and couldn’t recommend it more.
• izabela (10/5): I had an excellent experience and would highly recommend this place. - Location. Breakfast options were great and food was delicious. N/a

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