Cookie Policy

1. Introduction

Stay Realm Ltd. ("we", "our", or "us") utilizes cookies, web beacons, tracking pixels, and other highly specialized tracking technologies on our global platform (the "Services"). This Cookie Policy exists to inform you transparently about what these technologies are, precisely why we deploy them, and how you can exercise absolute control over their utilization.

This policy should be read in conjunction with our overarching Privacy Policy. By continuing to navigate our platform after encountering our cookie consent banner, you acknowledge and consent to our deployment of cookies in accordance with the preferences you have selected.

2. What Are Cookies?

Cookies are minute text files deposited onto your computer, smartphone, or other web-enabled device when you visit a website. They serve as a localized memory for the platform, enabling our infrastructure to recognize your device across multiple browsing sessions, recall your explicit preferences (such as language or currency), and ensure the secure progression of your booking checkout flow.

We utilize both Session Cookies (which are instantly eradicated from your device the moment you close your web browser) and Persistent Cookies (which remain dormant on your device until they reach a predetermined expiration date or are manually purged by you).

3. Strictly Necessary (Essential) Cookies

These cookies are absolutely foundational to the operation of the Stay Realm platform. Without them, the fundamental architecture of our site would collapse. They enable core functionalities such as maintaining your active session, securing the checkout process, load-balancing our servers during high-traffic surges, and ensuring PCI-DSS compliance during payment routing.

Because these cookies are critical to the delivery of the service you have requested, they cannot be disabled through our consent manager. If you configure your browser to blanket-block these essential cookies, you will be physically unable to complete a booking on our platform.

4. Performance & Analytics Cookies

To continuously refine and optimize our platform, we deploy performance cookies. These specialized trackers aggregate highly anonymized telemetry data regarding how users interact with our UI. They measure metrics such as page load velocity, the most frequently visited destination hubs, and the specific junctures where users abandon the booking flow (error logging).

The data collected by these cookies is strictly aggregated. It is impossible to reverse-engineer this data to identify an individual user. We utilize enterprise-grade analytics partners to process this data strictly under our direct instruction. You possess the right to opt-out of these performance cookies at any time.

5. Marketing & Targeting Cookies

Marketing cookies are deployed to track your navigational habits across our platform and, occasionally, across the broader internet. Their primary function is to construct a profile of your travel interests so that we, alongside our authorized advertising partners, can serve you highly relevant, curated promotional content (such as dynamic retargeting ads for a hotel you previously viewed).

These cookies possess the capability to identify your specific browser and internet device. Stay Realm strictly adheres to explicit opt-in protocols for marketing cookies in jurisdictions governed by the GDPR. You will never be tracked for marketing purposes without your prior, unambiguous consent.

6. Third-Party Cookies

In certain instances, cookies may be placed on your device by trusted third-party entities rather than Stay Realm directly. This occurs when we embed elements from external networks, such as interactive maps for property locations, or when we integrate with global advertising consortiums.

While we rigorously vet all third-party integrations to ensure compliance with our security standards, we do not exercise direct control over the specific operational mechanics of these external cookies. We strongly encourage you to review the independent privacy policies of our third-party partners.

7. Managing Your Cookie Preferences

Stay Realm provides you with granular control over your tracking preferences. Upon your initial visit to our platform, you were presented with a Consent Management Platform (CMP) allowing you to explicitly accept or reject non-essential cookies. You can invoke this CMP at any time by clicking the "Cookie Preferences" link located in the footer of our website to modify your choices.

Furthermore, you can manipulate cookie behavior directly at the browser level. Most modern browsers (Chrome, Safari, Firefox, Edge) permit you to globally block third-party cookies, purge existing cookies, or configure alerts when a cookie is deployed. Please note that aggressive browser-level blocking may inadvertently disable "Strictly Necessary" cookies, thereby fracturing your booking experience.

8. Policy Updates

The digital tracking landscape is subject to rapid technological and regulatory evolution. Consequently, we reserve the right to amend this Cookie Policy at our discretion to reflect newly deployed tracking architectures or shifts in global data protection jurisprudence. The "Effective Date" at the apex of this document will always reflect the most recent revision.

9. Contact Us

For deeply technical inquiries regarding our specific deployment of cookies, or if you require assistance navigating our Consent Management Platform, please reach out to our dedicated data protection infrastructure.

Email: privacy@stayrealm.com

Stay Realm Ltd.
Attn: Data Protection Officer
4 Waterloo Rd
Ballsbridge, Dublin
D04 A0X3
Ireland